# Alcohol Payments Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Alcohol Payments Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more.

Source: https://www.capterra.com/p/234851/iControl-Payments/reviews

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# 

 Alcohol Payments Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Alcohol Payments

## What is Alcohol Payments?

Get the maximum return in the alcohol category with faster, always-compliant B2B payments in all 50 states. iControl offers a payment solution for retailers, distributors, and restaurants selling beer, wine, and spirits. Effortlessly manage validation failures and verify dates, duplicates and authorizations before accepting or rejecting invoices. Stay up-to-date with a notification system and automatically send and receive real-time updates on invoices and payment statuses.

## What is Alcohol Payments used for?

[Payment Processing](https://www.capterra.com/payment-processing-software/)

Top alternative

Featured

Overall rating

Based on 49 user reviews

Reviews sentiment

Positive

80%

Neutral

14%

Negative

6%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Alcohol Payments?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.icontroldata.net/&name=Alcohol Payments)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Alcohol Payments

4.2 (49)

VS.

[4.6 (3,336)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (49)

Ease Of Use

4.5 (26,374)

Value For Money

4.0 (40)

Value For Money

4.3 (20,230)

Customer Service

4.4 (38)

Customer Service

4.2 (20,485)

## Alcohol Payments alternatives

[4.7 (3,632)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (103)](https://www.capterra.com/p/10014229/Zil-Money/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (247)](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/234851/iControl-Payments/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

ACH Payment Processing

4.3 (38)

63.16% of 38 reviewers that rated this feature as important or highly important

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Billing & Invoicing

4.1 (37)

48.65% of 37 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Data Security

4.3 (31)

54.84% of 31 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Reporting/Analytics

3.7 (28)

21.43% of 28 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Real-Time Data

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Receive data and information in real time

Status Tracking

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track the status over time for a request, process, asset, or transaction

Alcohol Payments 12 features

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Import and export data to and from software applications

Protect sensitive data for digital privacy

Receive data and information in real time

Upload, track, and submit receipts in a central database

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Get Advice

We can help you find the software with the features you need.

Features

4.0 (49)

4.0

Based on 49 reviews

## Pricing

Value for money

4.0 (40)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (40)

4.0

Based on 40 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (38)

4.4

Based on 38 reviews

## User reviews

Overall rating

4.2

Based on 49 reviews

Filter by rating

5(24)

4(15)

3(7)

2(2)

1(1)

Mentioned topic

Sorted by most recent

AD

Annah D.

Sales Manager

Transportation/Trucking/Railroad

### "Alcohol Payments for Functional and Secure Payment "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2024

Pros

Alcohol Payments is direct and accurate in handling payments, and other online options are well included.

Cons

Alcohol Payments has accurate capacity that makes payment swift and no challenges.

Switched from

[Truss Payments](https://www.capterra.com/p/229295/MazumaGo/)

[Recharge](https://www.capterra.com/p/206617/ReCharge-Payments/)

[Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/)

[Maestro Payment](https://www.capterra.com/p/10018311/Maestro-Payment/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FG

Francesca G.

ICT Director

Information Technology and Services

### "Productive Payment Processing Approach "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 25, 2024

Pros

Alcohol Payments is timely in making every processing suitable and defined.

Cons

Alcohol Payments is consistent in allowing payments secure and error free.

Switched from

[PaymentCloud](https://www.capterra.com/p/191870/Payment-Cloud/)

[Genius](https://www.capterra.com/p/195074/Genius/)

[Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/)

[Payment Evolution](https://www.capterra.com/p/151517/PaymentEvolution-Payroll/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MN

Mary N.

owner

Wine and Spirits

### "icontrol"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 4, 2022

no trouble with alcohol payments. easy payment platform

Pros

i like that i am only charged per use and not a blanket monthly fee on top of a per use fee.

Cons

i felt i needed a lot of support at first - until i got used to it.

Reasons for choosing Alcohol Payments

i have another wholesale purchaser who uses fintech. i like i control better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Mary, Thank you for the kind words! Please reach out to our support team, support@icontroldata.net, at any time if you need anything. Cheers, Amanda Brown Director, Implementation & Support

JB

Jasmine B.

Accounts Receivable

Consumer Goods

### "Definitely worth it!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 26, 2022

Overall, my experience with I-control has been great. I never have a problem uploading an invoice and receiving payment.

Pros

I was able to learn how to navigate this tool pretty quickly. The layout is clear and concise.

Cons

I wish the overall look of the website was a little bit more modern. Also, I think the add new option for invoices should be somewhere on the home screen. There are small things that could be improved upon. Also, I don't think this would be an efficient way to process payments if we had more customers utilizing Icontrol.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Systems Analyst

Wine and Spirits

### "iControl Alcohol Payments"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

January 24, 2022

Pros

Web interface is simple to use. Integrated with our software with no issues.

Cons

Editing invoices in their web portal is sometimes difficult. Invoice info does not fit on page and will not scroll horizontally.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Hello! Please reach out to me at amanda.brown@icontroldata.net so we can discuss your concerns regarding the inability to scroll horizontally. I show this feature to be available and I would love to hop on a screenshare and review where you are running into problems. Thank you, Amanda Brown Director, Implementation & Support

TE

Tyler E.

Accounts Payable / Receivable

Food & Beverages

### "An underrated platform that deserves more attention!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 21, 2022

Pros

Once we received guidance on how to use the platform to it's full potential, we found that it was more useful than other platforms we had been using. With easy set-up for retailers, quick support and ease of payment processing, This platform is one that we will be recommending more in 2022 to our retailers.

Cons

We would love to see iControl develop a Bank Activity Report that lists daily transactions. We would also like to see an easier way to create an invoice on the platform should we run into user issues prior to submitting payment requests.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Tyler, Thank you for recommending us to your retailers. We do have a bank activity report that lists daily transactions, it's available to you now. Please reach out to me at amanda.brown@icontroldata.net and we can show you where and how to download one. Regards, Amanda Brown Director, Implementation & Support

RB

Robyn B.

Office

Wholesale

### "review of icontrol"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 20, 2022

good

Pros

user friendly, and once I got used to it, it was easier to use, good customer service, they helped me alot

Cons

I only have one retailer that uses it, so it is a little expensive for one

Reasons for choosing Alcohol Payments

they wanted it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Robyn, I am so sorry to hear that you feel our platform is a little expensive for you to use. Since you are servicing only one retailer at this time, please reach out to our Distributor Client Success Manager, Terry Smith, at terry.smith@icontroldata.net to discuss your pricing. Thank you, Amanda Brown Director, Implementation & Support

SB

Stefany B.

office

Consumer Goods

### "review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 20, 2022

Pros

payments are fast to process and works with VIP

Cons

not user friendly when you have an issue to research

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Sally D.

Office Manager

Wholesale

### "Icontrol Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 20, 2022

We get on time payments from customers so that our delivery team doesn't have to wait for payment at the time of the delivery.

Pros

Payment processing once everything is set up works very well

Cons

I don't like the set up on the website. It can be confusing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Sally, We are so sorry to hear you that you think set-up is confusing. We are working on a big UI/UX (user interface/user experience) project and would love your feedback! Please reach out to Emi Gordon, Senior Director, Product Development at emi.gordon@icontroldata.net so you can be part of the upcoming improvements. Cheers, Amanda Brown Director, Implementation & Support

TS

Takashi S.

Accounting Clerk

Food & Beverages

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 20, 2022

Pros

We are able to receive payments from customer timely.

Cons

I use this only to receive payments, so that everything seems good so far.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MV

Martin V.

president

Food & Beverages

### "Payments to wholesalers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 19, 2022

Pros

It's easy to upload invoices and payments are swift.

Cons

The only glitchy part was gettng into the correct retailer for my invoice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Martin, Can I connect you with one of our senior implementation reps to get to the root of your issue regarding getting to the right retailer? Please reach out to me at amanda.brown@icontroldata.net and I would be happy to coordinate a meeting to assist you. Regards, Amanda Brown Director, Implementation & Support

TF

Tina F.

ADMIN ASSISTANT

Wine and Spirits

### "Consortium Views"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

January 19, 2022

however, we get paid using this application

Pros

Accounting Control and Monitoring from Customer

Cons

Double work - easier to use FINTECH and or Bill.Com

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Angie F.

Acct. Rec.

Food & Beverages

### "Using iControl for payments"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 19, 2022

For those customers who do choose this payment method, it has been very easy to use and there really haven't been any problems with the payment part, which is what I use weekly.

Pros

The ease of use, though I only visit the website to print out payment reports. Integration was easier than we expected.

Cons

What I am not sure about, is how to offer this service to our customers. Where would I direct them to get signed up? What is the procedure? How do I even tell customers about this payment method, I do not know where to direct them for sign up. Is the sign up procedure easy for both the new customer and for me?

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Angie, We have a program you can offer your retailers, that includes an online enrollment page, please reach out to our Distributor Client Success Manager, Terry Smith, at terry.smith@icontroldata.net and he will be happy to get that set-up for you! Thank you, Amanda Brown Director, Implementation & Support

AO

Austin O.

Sales Representative

Restaurants

### "My Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

January 19, 2022

Pros

Once you know how to do it, the product is much easier to use.

Cons

It took some time to learn how to input products and invocies.. should be more simple

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Austin, We value the input from our clients and would love to connect regarding our UI/UX (user interface/user experience) project. Please reach out to Emi Gordon, Senior Director, Product Development at emi.gordon@icontroldata.net so that your voice can be part of the upcoming improvements to Harmony. Thank you, Amanda Brown Director, Implementation & Support

MM

Marla M.

Office Assistant

Consumer Goods

### "Easy to Us"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 19, 2022

Pros

It is user friendly. Invoices download quickly.

Cons

Some days the invoices have not been processed by end of the business day.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Leslie S.

Route Accounting Manager

Food & Beverages

### "Not My Favorite Beverage Payment Software"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

1/10

January 19, 2022

Would like to be able to call customer service directly.

Pros

We do not have many customers currently using the software.

Cons

Not the easiest software to navigate as compared to Fintech.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Leslie, We have quite a few ways to reach our support team! There is a support link on our website that goes directly to them, you can email support@icontroldata.net, and you can leave a voicemail at 301-816-4490 detailing out what you need so that your inquiry is directed to an appropriate team member to assist you within 24 hours. Please reach out to Emi Gordon, Senior Director, Product Development at emi.gordon@icontroldata.net if you would like to provide feedback to our UI/UX (user interface/user experience) team. Cheers, Amanda Brown Director, Implementation & Support

JK

Josh K.

Sales Manager

Food & Beverages

### "We use it because we have to..."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

January 18, 2022

Not great. Bugs when entering invoices that require exiting and searching for an incomplete invoice, no auto-fill for pre-entered UPCs or items, not able to edit an invoice after submission (within certain time frames).

Pros

The retailer partners that require use.

Cons

Bugs when entering invoices that require exiting and searching for an incomplete invoice, no auto-fill for pre-entered UPCs or items, not able to edit an invoice after submission (within certain time frames).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Josh, I would love to be able to report the bugs you are experiencing to our engineering team. Can you reach out to me at amanda.brown@icontroldata.net with some availability? Thank you, Amanda Brown Director, Implementation & Support

TT

Teri T.

office manager

Wine and Spirits

### "iControl Feedback "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

January 18, 2022

Pros

Adding invoices is easy and checking payment history is very detailed and easy to pull up

Cons

I can't edit some of my item's specs and i'm not sure why

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

kevin c.

sales manager

Food & Beverages

### "Whitestone Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

January 18, 2022

Seem to be withdrawn quickly

Pros

I don't like any of it as I can not just download from ekos and submit like I can with fintech

Cons

I only have one account utilizing this method so it cost us just t keep the one account

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Kevin, We worked with Ekos and there is an iControl format option available that can be downloaded, then uploaded to Harmony. Please reach out to me at amanda.brown@icontroldata.net so we can assist you with uploading your Ekos files. Regards, Amanda Brown Director, Implementation & Support

HJ

Hunter J.

successor manager

Wholesale

### "Icontrol Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 18, 2022

Pros

It makes it very easy to process payments and receive POs.

Cons

I do not like not being able to change any information myself within the account profile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Hunter, We have some great news! The ability to update your account profile without contacting support is on the roadmap in our UI/UX (user interface/user experience) project. Cheers, Amanda Brown Director, Implementation & Support

TS

Teresa S.

Office Manager

Wine and Spirits

### "Quick and easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2022

The times I have communicated with staff they were friendly and great at customer service.

Pros

The software is easy to use once it is all setup. Just a few clicks and you are on your way to receiving your payment.

Cons

As a distributor I have it sometimes difficult to process a refund. But rarely is it necessary .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Teresa, Thank you for the positive review. Entering a credit is an easy process! I would love to connect you with a team member who can walk you through the process, so you are ready for your next refund. Please reach out to me at amanda.brown@icontroldata.net. Thank you, Amanda Brown Director, Implementation & Support

JR

Jim R.

Finance and Admin Manager

Food & Beverages

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 18, 2022

Pros

Easy to get funds but and to use the spreadsheet to import

Cons

Lack of report features to see if there are items you want to review

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Jim, We have quite a few reports available out of the box. Please reach out to me at amanda.brown@icontroldata.net and I can connect you with an implementation rep to discuss your needs. Regards, Amanda Brown Director, Implementation & Support

BP

Briana P.

Office Mgr

Food & Beverages

### "IControl is an easy program, but not cost effective. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 18, 2022

It's seemless and a great program, but we have to pay per invoice, and it was not our choice, we were forced to use it.

Pros

Paying per invoice is too expensive when we have an alternative, FREE plan we offer customers.

Cons

Paying so much per invoice. We offer an in house free alternative.

Reasons for choosing Alcohol Payments

We did not choose it, our customers did, thus we were forced into it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Briana, We would be happy to discuss your pricing & the benefits of iControl with you, please reach out to our Distributor Client Success Manager, Terry Smith, at terry.smith@icontroldata.net. Thank you, Amanda Brown Director, Implementation & Support

DS

Dusty S.

OFFICE MANAGER

Hospitality

### "iCONTROL "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

1/10

January 18, 2022

Payments are on time

Pros

That it exports / imports with my current RAS

Cons

Hard to look up sent files, customer service is slow to respond

Reasons for choosing Alcohol Payments

if it was my choice i would switch all my icontrol payments to fintech.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Dusty, I am disappointed to hear that you have experienced a slow response time from our support team. Our expected response time is within 24 hours. I would love to discuss this with you in detail. Please reach out to me at amanda.brown@icontroldata.net. Thank you, Amanda Brown Director, Implementation & Support

TK

Tracey K.

Controller

Wine and Spirits

### "Pointless waste of my life"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 18, 2022

No benefits - I am forced to use this products and given ANY other choice I would use a different product.

Pros

Nothing. The only reason we use this product is because one of our vendors requires it. I am grateful more vendors don't use Icontrol.

Cons

Set up is confusing and disjointed and watching videos is a waste of time and most of the invoices during this time extended had to be written off to bad debt because the vendor and Icontrol could never iron out the issues.. The fully automated lack of a live person is frustrating to no end. The process itself requires too much set up and not enough accountability on behalf of Icontrol. To process or search for an invoice/po/payment is not a logically condusive process to the lay-men but rather requires watching another video (wasting more time) to not often result in a correct answer. There is no 1 point of contact to explain an issue to and getting shipped from dept to dep once more wastes time. I cannot just train staff and trust they will be able to use this EFT platform as I can with ALL other EFT platforms, so I just take time out to do it myself.

Reasons for choosing Alcohol Payments

I was not given a choice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 25, 2022

Tracey, It is disheartening to hear you have had such a negative experience. We would love it if you would reach out to Distributor Client Success Manager, Terry Smith, at terry.smith@icontroldata.net to discuss your issues and see how we can assist you. Thank you, Amanda Brown Director, Implementation & Support

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