Procare Child Care Management

5 / 5 467 reviews

Who Uses This Software?

Procare serves child-centered businesses and professionals who require a comprehensive solution to ensure efficiency & quality of service in the management of their centers.


Average Ratings

467 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Procare Software
  • www.procaresoftware.com
  • Founded 1992
  • United States

About Procare Child Care Management

Procare Software's All-In-One system powers 30,000+ child-centered businesses and is the ONLY comprehensive childcare management solution designed to grow with you. The modular format streamlines child/family data in childcare centers, daycare, after-school programs, school districts and child activity centers. Procare simplifies tuition collection, classroom management, parent communications and data access with the exclusive integrated services of Tuition Express, KidReports & Procare Cloud.


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Procare Child Care Management Features

  • Billing & Invoicing
  • Calendar Management
  • Check in / Check Out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

Procare Child Care Management Reviews Recently Reviewed!


Awesome Tech support.

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It can keep track of the immunizations. It alerts us when immunizations are going to expire. Tracking and changing classrooms is a breeze.

Cons: We can't put comments on each child or employees. For example, teacher calls out, we don't have a place to keep track of call outs and the same with students, if a parent has a concern, we have to write it down, but prefer to keep track on ProCare. Less steps is always best when it comes to billing and charges, etc. It is a challenge to just delete one sibling when they have moved on to another school and the younger one is still with us. I have had tech support, but still shows up. If I delete the one sibling, it deletes both students on the folder so I end up adding them both back on the hidden folder. I just want to hide the one that moved on.

Vendor Response

by Procare Software on February 13, 2018

Yolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave theYolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave the center, typically you¿ll want to unenroll them but maintain their records for historical purposes (rather than delete them)¿and it¿s perfectly fine if their sibling is still in attendance. This article on when (and how) to remove a child may be helpful: http://procaresupport.com/remove-child/

Whenever I have a problem the support is very helpful.

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use and usually makes sense when starting something new. I like how things are set up so I only have to type a few things and my information or needs pop up. I was recently very thankful for the help of the support team when we lost all of our information due to a computer problem. They have worked very hard to help me with all of the problems that have arisen due to the crash.

Cons: There are times I would like to see more ability to change or delete information. It would be nice to clear old information out if needed.

So easy to use.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love love love this software as far as before and after school programs go. It's ease of use is impeccable.

Cons: Honestly, I don't really know of any cons that come with this. It's very highly rated and I can see why.

Great time saver, effective tool to keep organized

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been very impressed with Procare and the technical support connected to it. Brittany Larson is our agent and has been so incredibly patient and understanding and helpful. She connects me with time-saving tools (like Billing Box) and is always upbeat and positive. Between her help and the layout of Procare my daycare is set up for success!

Pros: Just learning about billing box! It is such a great time safer. I greatly enjoy the different features and look of Procare. It is easy to use and helps me keep all the information I need to keep track of organized. It is a great tool for daycare and is incredibly useful. The features are wonderful.

Cons: Sometimes it is frustrating that there are different parts of Procare that need to be purchased to use but it is understandable. Sometimes it's difficult to not be able to view the dashboard when I am working on something.

We have benefited from the ease of reports from billing to tax documents.

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: We like that it is an accurate method to keep track of the hours. It has made billing to the quarter hour so much easier. Having it post the balance on the account when a parent signs them in or signs them out helps them to account for their balance. What took hours to do billing now only takes about 30 minutes.

Cons: The initial setup is difficult with the user names and passwords. We have not found a way to manage that better.

Overall: Reduction of man hours to do billing.

Vendor Response

by Procare Software on February 08, 2018

Jill ¿ It¿s great to hear how much time you¿re saving on the billing and accounting side. Thank you for your feedback on setting up user names and passwords. We¿ll take that into consideration as we guide Procare into the future.

Capterra-loader

Procare is an easy to use accounting software for Child Care/Preschool Centers.

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This software is user friendly.
Procare has wonderful on-line tools to help you with any questions you may have, and their customer support goes above and beyond. I would highly recommend this program for Child Care/Preschool Centers.

Cons: The initial sign on time takes a few minutes. This may be our own system capabilities or the software size.

Overall: This software provides our facility with accounting capabilities and child/staff scheduling.

Been using Procare since 2006 best on the market

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You have no paperwork everything is at your fingertips just click a button and all your work will print out for you

Vendor Response

by Procare Software on February 14, 2018

Sylvia - It's great to hear you are a long time user of Procare and how it eliminates so much of your daily paperwork. We'll be in touch with you soon to find out what ease-of-use items we can enhance to make your experience even better!

Makes my job easier daily

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The various features that integrate with our daily needs easily. It is very user friendly and after basic training, it is very intuitive. You don't need a lot of tech skill to be able to use it.

Cons: I would like MyProCare to be more robust for the families. I would like the option for the families to be able to fill out forms online that don't fall under HiPPA or at least be able to update the child's information (ie. phone numbers) and have it update directly in our system.

Although Procare can be tricky, the customer support is always helpful and fixes my problems.

Jan 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to bulk email and text message my families. Customer service is always very helpful. The ability to switch between schools has been beneficial to my site.

Overall: It is not very user friendly. Might take years to fully understand/master this software! I am also not very tech savvy :)

Vendor Response

by Procare Software on January 31, 2018

Cindy - We are happy to welcome you to the procare family! We are here 13 hours a day to answer your questions and help you get the most out of procare. Please dont hesitate to reach out if we can help and remember that there are lots of learning resources at procaresupport.com.

I have used ProCare for several years and find it very easy to use.

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, support technicians are SUPER, doesn't require an advance understanding of computer technology .

Cons: Cost, manual is difficult to understand in some areas.

Not Impressed

Jan 24, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Parents enjoy the touch screen technology and the use of fingerprint check-in/out, though it's initially difficult to register some fingerprints.

Cons: The user interface is cumbersome and looks antiquated. Maintaining ProCare actually creates more work for me due to user error from parents not completing check-in and check-out - and the need to manually post payments to each account, without the ability to generate reports! Reporting is nonexistent. My home computer and my laptop both run Mac OS, which don't support this Windows-based software. I am searching for a new program that runs on Mac OS and has greater reporting capability.

Vendor Response

by Procare Software on January 31, 2018

Stephanie - We're glad parents are enjoying the touch computer, but sorry to hear they aren't always completing the process. Here's a short post with video that may help http://procaresupport.com/how-to-check-in/. There are also several methods to record payments that are automated or parent-initiated that will eliminate manual postings. Procare does include hundreds of standard reports, and a Data Viewer to create some of your own-we'll be in touch to help you find those that are best for your situation. And, there are options that allow your Mac to run Windows programs. We can help with advice on that as well.

Extremely pleased with our decision to purchase Procare.

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to flow around in, the HELP support online is pretty easy and the people I have talked w over the phone for help have the utmost patience in the world, extremely friendly! I appreciate that!

Cons: Probably the amount of wait time when I need to call in to support. It isn't the worst but usually I have about 18-25 calls ahead of me.

Overall: Save time and money in the longrun. A lot of what we now can do on Procare we were doing by hand. I also appreciate the Cloud portion so I am able to work from home.

My experience with cust support rep was out of this world. He is seriously the best.

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Thanks to cust support rep, I know a lot more about what Procare has to offer. For instance, I had no idea that Procare offered Agency Accounting. This is something I have a hard time dealing with. I told Benji my issues and he showed me exactly how to manage those specific accounts. We didn't have this feature, but I purchased it immediately after Benji explained it. Learning more and more each day.

Cons: Overall I think Procare is pretty great. I think it could be a little more user friendly, however, you just have to learn what all it can offer.

It was a great experience.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the support team is very helpful. The software is also very people friendly and the parents are able to use t with ease.

Overall: It is very helpful with the billing, attendance and immunization. The parents also love the ease of the use of the program.

Love it. Steven was most helpful this morning

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to load new students. I like the ability to run more reports in a faster time. I like the break down on printing sign in sheets and roll call sheets. I really like the different choices in statements that you can offer your parents. It is very well priced for the service that you receive. The customer support staff are very helpful and eager to assist you.

Cons: Employee part. I have had new software since July and I still can't put my employees time in like I did with my older version. But no worries I have my old software still working on another computer that I use for employee time sheets. Love Love Love ProCare

Overall: The ability to manage my childcare center as well as my pre-school classes. It really simplifies the record keeping that is required for all state licensed centers and pre-school. You are able to manage the center and bill the parents for weekly tuition.

Vendor Response

by Procare Software on January 12, 2018

Shelissa ¿ We¿re happy to hear how much you love Procare and how it simplifies your daily record keeping. There are several ways to make staff time card entries either by having employees check themselves in and out, or by using a batch screen to process time card hours for many people at once. Someone from our team will be in touch to help you find the most efficient method for your situation.

customer service agent was wonderful!!!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Tuition Express. It works so well with the parents and school. He is wonderful when I need assistance or have questions.

Customer rep was very helpful and it was a pleasure to work with him

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything that we use. We are daily finding ways to make our job easier. We are hoping to start using the employee time keeping feature; however, this is in review.

Cons: The Cons are based on my lack of training. My hopes for 2018 are to review the tutorials and see what other features we could be using.

I spoke with Ian. He took the time to understand my issues and helped me resolve them!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has the ability to create most any type of report you need which helps me manage the business side of the organization.

Cons: It does not allow you to delete a duplicate record. We have one that was duplicated when the old version was upgraded to the current version, and the Tech and I both tried to delete it, but we still get an error message due to the use of the old record being tied to previous transactions.

When the technician is on the line, they are quick and know just what to do to fix the problem.

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using procare saves me time and keeps my files accurate. When it comes time to do the end of the year totals, I am amazed at how much time I have saved with Procare software.

Cons: I don't know how to use every feature. It isn't necessarily anything against Procare, it is me and not having the time to learn the things that do not already know about it. Also again not the fault of Procare, but the service is poor where I live and I cannot use the cloud to bring the software with me to the childcare facility.

No good

Jan 06, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Don't really know yet I really do not care for this software they made if difficult to work with for small business owners. People who don't have a lot of time

Cons: To much to learn and run a business they went away from the pro care last used . I don't really care for this one ... to difficult to use ..

Vendor Response

by Procare Software on January 09, 2018

Barbara, We're so sorry to hear that your transition from being comfortable with Procare's old version 9 to getting acquainted with the current v10 has been such a challenge. Our goal is for you to be successful and to minimize the learning curve from one version to another. We offer free training and learning tools to help and will be in touch with you soon. Please know that we will work with you to make sure you are successful with Procare.

Michelle was so kind and helpful!

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automation of this program is amazing! The work of myself as an owner and my directors just became so much more easy and stream lined. After 20 years of using Personalized Software/Child Care Manager I am kicking myself for not making the switch sooner.

Everyone has been amazingly helpful

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Procare is the bomb!!!! . I am coming from Private Advantage for 16 years (the program was in place when I got here in 2002 and was too cheap to justify changing until Paul made that decision for us. Though it is a lot of work for me to transfer 2500 kids over, now that I am understanding the system it seems to be going smoothly.

Cons: Would have liked the relations including the emergency (non parent) to have transferred over but its going ok.

Overall: I would probably rate higher once I knew more about the program and have done billing in it.

Amazing help Benji is so awesome and helpful

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: The costumer service. And how east it is to use. To be able to email and or text my families right from procare is so much help, using less paper and less time

Vendor Response

by Procare Software on January 08, 2018

Della ¿ Thank you for sharing how easy Procare is to use and that you especially like the options to email and text families. Be sure to take advantage of our free learning tools http://procaresupport.com/learn-procare/ and live training options http://procaresupport.com/learn-procare/custom-training/. We¿re confident that once you know all Procare can do, you¿ll find it to be good value too!

I called support to get help with setting up billing formulas. Jeff was a huge help.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far I like the ease of use and the automatic functions for family billing and employees. I also like the reports tracking immunization records.

Benji with customer service was very helpful over the phone.

Jan 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Procare is intuitive and easy to use. When I need help, I can look in the guide or call in to customer service. Customer service has always been very helpful.

Cons: The dashboard can be confusing and when I switch things around on my dashboard, they do not stay where I put them.

Vendor Response

by Procare Software on January 08, 2018

Jennifer ¿ We¿re glad you¿ve found Procare so easy to use. The dashboard settings are based on how you log in. For example, if you log in as yourself they should remain as you set them¿if you happen to log in as someone else (or just glance at the dashboard while they are logged in) it would likely look different. Please give support a call and we are happy to help you get the dashboard set as you would like it.

Customer support was wonderful

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many things you can do and for the most part is it user friendly. I like all the forms of support from the manual, to online support, to customer support hotline (even though the wait can be very long

Cons: Figuring out the reports can be confusing. The immunizations seem to be off compared to what the pediatricians want

Very helpful!

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well it is mostly user friendly. It does what I need it to do. My parents find the receipts helpful

Overall: Keeps track of billing

Vendor Response

by Procare Software on December 14, 2017

Julie ¿ We¿re glad to hear how beneficial Tuition Express has been to your operation, but are sorry other areas have not met your expectations. We strive to be forthright in how our products and services are represented and want you to be successful in their use. We¿ll be in touch soon to see how we can help.

Capterra-loader

A good starter tool for running an efficient childcare facility.

Dec 13, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Procare does a great job at helping organize your business from all the kids and families you have enrolled, to helping you with billing. There are so many tools within the program that help you efficiently run your day to day tasks. Through Procare we were also able to track attendance by allowing our parents to check the children in and out, which was very helpful.

Cons: It can be a very complicated system and I often needed help through customer support. The program would malfunction or go through upgrades and that was very frustrating when trying to run a business.

Overall: It helps you organize your business in a more efficient way.

Vendor Response

by Procare Software on December 14, 2017

Stephanie ¿ We appreciate your candid feedback. Our training team and support staff are always here to assist with setup and use¿and troubleshooting any issues you may have. We¿re not aware of any recent issues; please let us know how we can help.

After a year of trying to use the cloud remote service. we found out that our tablets would not wk

Dec 13, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the reports that it can generate. I also love tuition express, It has been the most beneficial component of our overall operation.

Cons: the program is not intuitive, salesperson only interested in sale misrepresented product rep was rude blaming me and talking down to me. as if I should have known better. when the products will not do what was advertised.

Vendor Response

by Procare Software on December 14, 2017

Julie ¿ We¿re glad to hear how beneficial Tuition Express has been to your operation, but are sorry other areas have not met your expectations. We strive to be forthright in how our products and services are represented and want you to be successful in their use. We¿ll be in touch soon to see how we can help.

Excellent customer service and easy to use

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tuition express function is very easy to use and manage. I also like the reports that I can generate to help with understanding FTEs and general knowledge of enrollment.

Cons: It can be expensive with processing fees for credit cards, but worth it if you build that into tuition pricing.

Overall: generating reports, excellent and quick customer service

Vendor Response

by Procare Software on December 13, 2017

Melissa ¿ We¿re glad to hear how much you like Tuition Express and enrollment reporting. We do our best to offer card rates that are the lowest in the industry. Our Tuition Express team would be happy to offer advice on how to keep rates low for your particular situation.

Over all my experience is very positive. I would recommend Procare to any one in a school.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the Cloud based Procare, I can work from home. Also, I never have to worry about getting the back-up done. I also really like the billing process and the statements that I can create for parents. I could never get QuickBooks to produce the statements that I really needed.

Cons: It is a double edged sword, Procare can do so much, it is taking me longer than I would like to learn all the features. And it does not happen frequently, but there are times that the Cloud service does not work and parents and staff are not able to clock in or out.

Overall: Saves time and makes billing, collections and time sheets for payroll much easier .

Great Service, great product

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the tech support team who has always been wonderfully helpful, knowledgeable, and supportive in times of need. I also like the ease of the program for those of us who are not technology minded;)

Overall: Organized structure for my client base.

Exceptional Customer Support

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Software is robust, accessible, and allows for the teachers and staff to focus on the kids and curriculum while Procare helps manage the backend needs.

We have a wonderful preschool, I can't imagine running it without the help of Procare and it's support staff.

Thank you!

Cons: Need a minimum entry here. There is nothing that stands out as a con for the software. Initially we had some challenges to meet with allowing for remote access to Procare, migrating to ProCare cloud resolved this. Migration process was simple and straightforward.

Overall: Allows for staff to do their work easily and with confidence. This always reflects well on the IT support for a business.

Great experience with the representative from Procare. We were able to work through some things!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to ask for help from Procare when I need it, the staff has always been supportive and helpful.

Cons: For me agency accounting is a little confusing- hoping to change that soon with the help of Procare support staff.

We a brand new customers, just starting out, and the support is excellent!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very logical. One doesn't have to be a software expert to understand it, and the operating manual is step by step so you really can't go wrong. Phone support is phenomenal.

Cons: We do wish our parents were able to enter their own payment information, since this has been a very time consuming process. Other on-line payment companies allow the customer to check a box, giving permissions for the school (vendor) to withdraw payments. This would be a welcome change and we'd like Procare to put it in the idea parking lot.

Excelent customer service

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Online ability feature/ synchronization. Been able to access the program over the internet from anywhere.

Fantastic

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Can Access all my centers from anywhere
The time card integration
Easy to send messages to costumers and employees

Cons: Even with the big list of reports available, the only thing so far is that I would like to be able to customize the reports.

Jeff with tech support was supper nice along with everyone else I¿ve spoke with.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once everything is inputted and set up there's so much we can do and we're able to offer the parents the ability to do as well.

Cons: A lot to learn but that's to be expected and that's with everything now. Difficulty in finding someone to install the keyless entry system

Steven with technical support was wonderful in assisting me get Procare moved to a new server!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simplicity, Procare was super easy to use, and anything I don't know I can look up on Procare support and find a video tutorial. It's wonderful.

Overall: Makes my child care program run smooth!

Procare is the best system that I have used while working in the child care industry, being able to pull time cards, billing, and payroll straight from one software system is a god send! I cant think of anything that I don't like about procare.

Procare makes it really easy to keep track of records.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very user friendly. Tech support is always very helpful when issues arise. I like that I can keep track of children's records and billing.

Cons: There are some reports I would like to run that aren't an option. Also when you print an account statement, the decimal numbers do not show.

Vendor Response

by Procare Software on December 13, 2017

Kathy, Thank you for your kind comments. We're glad Procare's ease of use and helpful support staff have been keys to successfully tracking child and family records. We're always looking to enhance reporting and are currently working toward some new reporting features. If you're still experiencing issues with decimals on certain reports please contact our support team so we may help troubleshoot that with you.

Installed upgrade, helped me reinstall procare check in

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple and very easy to use. The features are great and support is always a phone call away.

Having difficulty with posting parent payments....everything else is fine.

Nov 21, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like all of the detail that it requires to be put in. Also that it has access to payment receiving from parents when payments are due.

Cons: I am having such a hard time posting payments to my parents. All the information has been inserted into its rightful place, its just posting the payments that I am having a hard time with.

Requested Support to get log in computer functional

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Rep remoted in and expeditiously resolved the problem. He was able to understand and decipher the problem with limited explanation on my part.

Customer service is top notch!

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Ease of use for most standard payroll tracking situations and allows the ability to restrict schedules

Cons: a bit tricky for non-standard issues and requires time to research/correct. It can be a bit challenging for non profits with limited resources

I've used it for 6.5 years and absolutely LOVE it! Wonderful program, no regrets!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love Procare's Customer Service! They are so willing to answer questions and help where needed. I appreciate the fact that they are constantly to working to enhance Procare's features which in return benefit us as user.

Cons: The only thing I do not like about Procare is the online waiting list. We have now switched over to MyProcare but there are glitches. They can't put another child on the waiting list if they already have a child enrolled. This makes it hard for expectant mother OR when families can only get one child in at a time. I also don't like how we can't search by DOB. We've had to create personalized questions that allow us to "track" by birth year and it is really hard to do. We need to be able click on an age and have it automatically pull up every child that is that current age. ALSO, once last thing. I HATE that it show children's ages in months. It needs to show it with years and months like on the children's profiles. Stating that a child is 105 months old DOES NOT HELP. :) Other than the waitlist Procare is AMAZING!!!

Vendor Response

by Procare Software on November 22, 2017

Monica - Thank you for sharing your experiences with us. We appreciate your input on using MyProcare as your online waiting list. One recently added feature we think you'll like is the ability to filter by age -- so you can view just families with children of a certain age.

I have always had a good experience dealing with Procare and their suppoet team.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The billing and posting procedures are very easy to use and I like that we can give parents statements easily.

Cons: Sometimes there are technical difficulties and I find myself having to call Procare Support more often than I would like to.

Overall: Ease of use and my Director learned it very easily as well.

I am always appreciative of their willingness to help even though we utilize MacBooks/Parallels.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so user friendly and adaptable to a Before & After School program. It was not developed for older kids or a after school program but you can easily modify.

Cons: I wish it was more accessible from a iPad and that you could check employees in & out along with children on the iPad.

Vendor Response

by Procare Software on November 16, 2017

Tanya - Thank you for your kind review of Procare. We really appreciate your feedback. Procare does offer options for all types of tablets. First, Procare Web Apps can be used to check children in and access emergency contact information. Second, our partnership with KidReports gives you access to the leading classroom management and parent engagement tool built specifically for iPad, Android and Fire tablets. Investigate these links to learn more. http://procaresoftware.com/products-and-services/services/procare-cloud/web-apps/ http://procaresoftware.com/products-and-services/services/partnered-services/kidreports/

very informative and helpful

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy tracking for attendance on a daily basis as well as easy access to emergency contacts and other information needed quickly and accurately.

Cons: would be nice if we could add items that the state requires such as health appraisal information and alerts.

Vendor Response

by Procare Software on November 22, 2017

MonaLisa ¿ Thank you for your feedback. We¿re glad you like the attendance tracking features and access to emergency contacts. Alerts can be easily added to each family¿just click the Edit Account icon (file folder) and type a message in the Alert box. As to health appraisal information, there may be a way to accomplish that using child tracking or immunization settings. Our tech support team can help you determine the most appropriate way to handle that.

Software is very savvy for a childcare software......Support is ABSOLUTELY AWESOME !!!

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software does reasonably complicated handling of revenue and costs, and the payroll is absolutely on the money. The guys who developed the software own and manage childcare centers......which helps. I started with this software simply because the owner before me had this, and I "fell into it". During a tech support call, I suddenly realized this software is capable of doing more than I was looking for, and then some more! I come from the banking industry, and I sure have seen some savvy softwares....... I started out with the minimum modules the previous owner had (because I knew no better. Once I realized how much this software is capable of doing, I bought all their modules that fit my business. Procare was my software by chance, and now, it is my software of choice.

Overall: I am very new to the childcare industry, and really new to this software. All I know kow is it is meeting all my business needs so far. No issues.

Very Helpful! The calls I have made for tech help have been answered quickly and efficiently. They

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User Friendly and good support for Tech group. I can be as simple or complex as each individual center needs it to be. Has the ability to be customized by user to meet that centers need.

The experience has been great overall.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love having the ability to quickly apply charges and fees. It is also conveniently generates statements whenever needed.

Cons: The cost of the cloud services is a little expensive. I would prefer if there wasn't an additional monthly charge for each seat.

Customer support was awesome, patient and greatly walking me through the process for creating a new user

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All good so far. Simple to navigate once it's understood. Tech support assistance was very thorough, readily available and extremely knowledgeable and helpful.

Cons: Would be nice to have a test tab/test module tab where a new user can practice input of new information to ensure comfort leave. Deleting is not a simple step

Overall: Assists greatly with tuition payments.

Great service. I ALWAYS get someone who goes out of their way to help!! Thank you.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software makes the monthly tuition payment process easy. We do not have to deal with receiving checks or losing them. The posting of the payments and monthly tuition amounts is fast. Any changes that need to be made are also done easily.

They took right over and fixed the problem

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an easy program to use. It is a time saver when creating reports and everything is there for you at a glance.

Cons: changing password to often. Having to use two pass codes can be time consuming and some parents complain about it going from old procare to new procare.

Procare is awesome. Tuition Express is an exceptional program.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the support website and tech support is great, too. TE has freed me up from tedious posting to ledgers. I love the ability to text from Procare.

Cons: Cannot look up families quickly by child's first name
Child roster needs to be updated to cell number vs. "home" number.

Vendor Response

by Procare Software on November 22, 2017

Terry ¿ Thanks for sharing about how Procare and Tuition Express have freed up your time. We also appreciate your feedback on making it easier to look up families based on the child¿s first name (currently, you can use the binoculars search feature to do so). We¿ll also look into the home phone versus cell phone on reports, and, in case it¿s helpful, custom rosters can designed in the Data Viewer using any phone information you¿d want to have.

I have had procare for years and learn something new everyday, the support team is the best

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Again I have been with ProCare since The DOS version they amaze me every day with new features they add

Cons: Due to the time difference it is sometime difficult to get answer or technical support when needed.

Overall: It is the leading software for childcare use and proud to be a part of its success

Vendor Response

by Procare Software on November 09, 2017

Michael - Thank you for being a long time customer. We"re glad you continue to find new ways Procare can help your business succeed. As to the time difference, we've recently expanded our support hours. You can now reach us Mon - Fri 4:00 a.m. to 5:00 pm Pacific Time (7:00 a.m. to 8:00 p.m. Eastern).

Customer support has been amazing. Always willing to answer questions or help whenever possible.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to look things up quickly. It only takes a few moments to look up the entire room instead of having to pull each child's file to look for the same thing.

Cons: The amount of time it took to input all the information for every family. We knew it would take a long time but lots of repeating steps.

Great very helpful.

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very easy and doable software to run. I also like the detailed reports it can produce.It really is nice from a number aspect.

Cons: That you cannot delete in the billing you can only void.It would be nice just to delete if there's an error rather then void it.

Overall: The reports are fantastic.On this software you can run detailed reports on almost anything.

Vendor Response

by Procare Software on January 08, 2018

Lisa ¿ Thank you so much for your feedback. We¿re happy to hear how much you appreciate the wide variety of detailed reports. Although it¿s true that financial entries posted to a family can¿t be individually deleted (in order to preserve your audit trail and accounting integrity), you can click the Hide Voids button in the top left of any ledger card to remove them from view. Also, parents never see voided items on their statements.

The support staff was extremely helpful with helping when our system went down.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use. I was able to teach myself about the program by looking around. It is very user friendly.

Cons: Password changes are too frequent, but I know it helps with keeping hackers out. It is just difficult for me to remember my passwords.

Does so much!

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are unlimited things you are able to do with this software for daycares it's amazing! Even after having it for three years I am still figuring out new things to do reports on or just how easy it is to navigate through!

Cons: They do online class times in the middle of the day and I can't always be sitting at my computer to do them

Overall: Less bookeork that I have to do I just go into procare and click a few things and it can be done w in minutes rather than hours!

Josh was AWESOME!!! He saved my job after accidentally deleting ALL data!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is visually appealing and most items are easy to figure out! Reports are very helpful and I'm sure it does a whole lot more than I have yet to figure out. Labels are easy to print as well.

Cons: I do not like not being able to delete 1 old account at a time. Having to delete an account by going each line at a time for clock-ins and the way you have to put in work areas and classrooms separate as it is confusing.

Overall: To be able to easily keep up with children, staff and tuition.

Thank you!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the thorough integration of all the features. It flows seamlessly from one area to another with ease. I appreciate the fact that reminders for other users can be left.

Cons: I would like to see more customization of "skins" for the check-in program. Currently, there are like 10 or 12, but having a feature that you could create your own UNIQUE skin for the interface would be awesome!

I love Procare! Prior to using Procare, we did not have a software mgmt. system.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Plenty of knowledgeable Tech support. Bulk texting. Expenses & Ledger module; monthly family statements, student tuition summary for tax purposes; automated billing

Overall: It has organized our business. Now I know exactly how much money we have spent and how much we are earning with the School Budgeting Summary report. It has taken our business from a "mom and pops" , unprofessional establishment, to a well run school. It has made life so much easier!

I needed to know how to build a projected income report and several other things

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sign in/out procedures, the parent pay options the fingerprint scanner are the best part of Procare. Also, the parents are impressed with having to sign in on the computer verses having to sign in on the hand written forms.

Cons: Procare is user-friendly for parents. Training the office staff the many steps is difficult. Also, it would be good to have a follow-up email with the steps we discussed with the support person on the phone because once we hang up some of the information we covered is forgotten. The extra extra steps needed to generate reports.

Overall: It helps to generate reports quickly, (once I learn how to do them).

I needed some answers to running parallel systems, and the quality of the FA data I set up.

Oct 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is capable of doing everything my preschool needs. I love that parents can input their own information and make address changes.

Cons: I find it difficult to get a good understanding and use of all the things ProCare can do! I would love more tutorials and "practice" demos.

John was great - very friendly and easy to talk with

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I find the instructions are very helpful and easy to follow as well as the videos and ProCare University. All very helpful and easy to use.

Cons: I find the report categories hard to understand and with so many there - still some not there that I would like to see (for my preference as to what I am looking for)

Just had a technical question and received an efficient/quick answer when calling customer support.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and amazing customer service. I also appreciate the ability to run very specific reports -- there is a huge variety of options to customize reports.

One of the customer rep is very knowledgeable and helpful. Couldn't have gone better!

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to keep track of each piece of information all in one place. It is organized in a way that I can learn to manage finances with support and if I'm overwhelmed I can simply call and watch someone with knowledge take the wheel and help me through. The cloud feature is great so I can work from somewhat if I'm in a bind with a sick child and the parents appreciate being able to handle their payments online.

Cons: The input of information is tedious at first, however this is unavoidable and should be expected with any software!!

Customer service agent totally took the time to listen to my questions and help me.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pretty much everything! This software meets all of our needs and is very user friendly. So glad we made the switch.

Informative and clear.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this is helps my org stay organized and streamlined. I like the centralization of important info.

Cons: While looking into the program, I was sold on some things like parents being flashed and blocking parents from signing in if the balance was delinquent only to learn that such functions don't exist.

Great

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, the organization of information, the selection of reports and the picture use of identifying the children

satisfied very helpful, patient

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that system offer a variety of options to better my program with different modules and it has been very helpful.

Cons: I would like that it can be a little more user friendly with being as I am newbee a little challenging trying to figure things out like payroll.

Overall: make my job a much easier to do and to be more productive.

Capterra-loader

Best investment I could have ever made for my business

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so intuitive. It has Everything I need to run my business and be able to spend more time in the classroom instead of on my PC. I love the fact the software is set up to purchase only what you need. There is so much to learn however between the amazing youtube channel and customer service you are never without support as you learn to navigate this software and customize it for your specific needs. One of the customer rep was my initial point of contact answering tons of questions as I decided if the Procare software system was right for my in home group child care needs. It was had everything I was looking for and my clients love the system too, no more clipboards full of sign-in sheets falling all over the floor and needing to be stored for years taking up space. Now i'm growing into a new center and was ready to streamline my tuition processing I looked at what I spend now and it appears I will be actually saving by processing via Tuition Express! I have been working with another customer rep and once again all of my question and concerns were addressed, she supported me through the entire application process. I could not be happier knowing that my data is safe and secure with ProCare.

Overall: Streamlining my office data reconciliation.

Customer Support, Michael, was amazing. His knowledge of the system made everything right, again.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and your support is amazing. Their knowledge of the system helped me to restore my information from an old computer to a new computer. Everything's there just as it was.

Cons: The state mandates I have this program if I want to be a STAR provider. I've never been asked for a report by the state. As a small home child care this can be frustrating if it's mandated, but never called upon.

Overall: User friendly support. I don't have to be a computer genius to get the program to work correctly.

He didn't make me fill computer Illiterate! He explain and walked me they the process,

Oct 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user feiendly. It will help with payroll time cards food program and check in for children so much faster. We are using the finger print option to sign children in and out.

Cons: Entering employees time is a little time consuming. We had to purchase another computer for signing in children ., buy a web cam and fingerprint monitor

Overall: This software will shorter our work time for payroll and food program. It's very user friendly. Just knowing I have support from pro care means a lot. Every time I have called the person is always so helpful and I get all my questions answer and I'm not stressed after our conversation. This means a lot to end the call knowing you can do the task you need to do. I m very satisfied with pro care at this time.

We are just getting started with this program.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Customer Support staff have been extremely helpful and eager to help us! They have gone above and beyond in some parts to help us!

Cons: The Management Software book and all the steps you have to go through to drop a family from the system.

Overall: We are hoping it will make collecting parent fees easier and more secure.

Excellent

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its simple once you understand how it the system works, I learned a lot from the technician in phone call

Fantastic service support

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use for all constituents. (Parents, teachers, administrators and accounting). Reporting functions are great to report to funders and state funding agencies.

Cons: It would be great to have improved ability to customize some reporting a bit more to interact with other software programs.

new computer caused a difference in where the license was registered

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the convenience of Procare and the time it saves me from posting so much information manually as we did in the past.

Overall: Procare took my life into this century. Previously we did our ledger postings by hand which made my life very cumbersome. Tuition Express upped that by 100%.

Jeff was very patient and helpful!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Procare is very easy to use. I like how there are multiple uses that cover all of our preschool needs.

Cons: Nothing. I like it all. I don't like reaching #1 spot when I call in and strangely get disconnected.

I love procare and tuition express. It helps me simplify the task i have to do into one program.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality and the ease of use. I also love the fact we have a tech at our fingertips that can guide us through any problem we may encounter. And they teach me to do the task as well. Eliminating the need to call back for the same issues.

Cons: Not knowing how to use it. There are so many awesome features and No one trained our staff at the get go. so there is a lot of un tapped potential in this program that i do not know how to use.

Overall: Billing , time keeping,report printing etc....

Vendor Response

by Procare Software on August 08, 2017

Hello Matthew - Thank you for letting us know how much Procare and Tuition Express have helped your center. We offer many free learning tools, from live webinars to detailed articles with step-by-step videos, to Procare University -- and we can arrange training for you and your team. Please visit: http://procaresupport.com/learn-procare/

Very Efficient

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very convenient. The reports are so helpful. I can print any type of report I need. I use this program as a time clock for my staff, signing in and out for parents and children, keeping up with payments, yearly statements...the list goes on and on.

Cons: If I have a technical issue first thing in the morning, I have to wait 3-4 hours to reach someone since I'm on the east coast. That can be a huge nightmare since we almost completely rely on ProCare to help manage daily operations.

Greg was great to work with! He walks you right through it!

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reports you can generate. From seeing who is checked in, to birthday reports, to payroll functions. The ease of ACH billing.

Cons: The wait time to talk to support, I waited 20 minutes just to talk to someone. Wish it was quicker turn around.

Excellent support once I had a live person, corrected my issue right away.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I find ProCare to be user friendly. Can move around within the screens as well as between schools with ease.

Cons: It is usually a long wait on phone to get support. Can't process payroll reports to submit to agencies.

Benji Fargason was extremely helpful and went above and beyond.

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That there are so many options and so many reports to use that are helpful. I love that I can call and get someone and they can help me without making me feel like I don't know what I am doing.

Cons: Sometimes when I call I am on hold for what feels like forever but everyone gets back to me quickly so it makes up for that.

I have been very excited about the program but most of all Benji has been a GREAT help.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I have tec support and Benji to explain it to me. The tuition express has been a wonderful time saving item that I am glade we got turned on to. I also like the check in and timecard options but the are 2nd best compared to the tuition express.

Cons: I have a hard time with the amount of options that there are and which one to choose. Then trying to find it after I get sold on that particular report.

Overall: I got the benefit of time cards for all the employees, check in stations for Employees and Teachers, all the reports that I get from these areas. The Tuition Express is the best and the newest addition but has been an happy addition.

Procare a great program for busy Early Childhood Centers!

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several things that I love about this program. 1st is the attendance tracking to see total hours of care for each child and 2nd how I can see how many children are in attendance at any given time. 3rd is the tracking for immunizations is so helpful to make sure my children are up to date. 4th is keeping up with tuition fees and how easy it is to see who owes what.

Cons: Occasionally when I am adding a family it won't let them sign in and I have to redo it. Also in the weekly report section I don't like that if someone is out they are not shown on report at all. I would rather see there name and 0 hours than not even show them on the report.

Overall: Makes my work easier and faster!

Vendor Response

by Procare Software on July 12, 2017

Teresa - Thank you for sharing the many ways Procare helps your center! On most attendance reports, it's true that if a child doesn't attend at all, their name would not be on the report¿but there is a report you may find useful. It shows any child who was scheduled, but did not attend. You'll find it under Reports > Standard Reports > Attendance Tracker > Not in Attendance. And, if you're still having symptoms of having to "redo" something so a family can sign in, please give our Tech Support Team a call. They'll help you solve it. Hope that helps!

Procare can do many things for you.

Jul 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Endless possibilities. Great support team. Very helpful and very friendly. They do not take long to get back to you to help.

Cons: Because it can do so many things it is hard to remember all the avenues to take to complete tasks you do not use on a regular basis. The help support will help you in matters.

Overall: We are able to manage so many areas for our accounts and employees.

Great software,but needs reset often

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is great for our daycare and makes keeping track of of attendance of children and employees so simple.

Cons: The software needs reset quite often and runs slow and sometimes takes a really long time to load after restarting.

Vendor Response

by Procare Software on July 05, 2017

Rebecca, We're glad to hear how Procare helps with keeping track of attendance. The symptom you mention of needing to reset should not be happening. If this issue contines, please contact our Technical Support Team so we can assist with troubleshooting. We are here to help!

It's the best option out there for childcare centers.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all of the built in functionality and features. They have put a lot of time into thinking about what to include in the software. It is a reliable software.

Cons: I feel procare should offer free integration with other systems. It would also be nice if their system understood standard proximity cards.

I do not like the mounting hardware for the touchscreens. The touchscreen power adapter should be built in to the touch screen and there should be a lot more aesthetically appealing way to mount it.

There is not a capability to add a business to associate with a person. For instance we associate doctor offices, dentist offices, and hospitals with students and employees and not specific doctors. It would be nice to be able to put a business in there instead of filling out a person with the business information.

It would be nice if they got rid of the user licenses.

Overall: I would say after the initial data input that it has saved our staff and parents time and simplified data management.

I had an excellent customer service phone call with Benji today.

Jun 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the visibility of the information on the main Procare screen. I like the ways I can tailor everything to how our school operates and bills.

Cons: Sometimes it's difficult to know how to execute something I'd like to do. But usually the Procare help website is very helpful!

We are fairly new to the system and the support staff is awesome to work with

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that everything is compacted into one system and we don't have to do things manually anymore :)

Cons: When the system goes down:(
It takes some time to clock in children and teachers! But we have this with any new technology.
Anytime we ever have a problem, Customer support representative
is very willingly to help us! It is so nice that we have built a relationship with her.

Customer support representative was very inciteful with helping me

Jun 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to see all transactions and info . The attendance feature is a plus to for billing purposes .

Cons: My lack of total ability know all functions of the software are the only limitations

The support team is always willing to assist.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tuition express. Allows us to batch select our families to collect dues. Time management is important to us.

Cons: Batch clock in. During the school months when busses arrive it's convenient to have the ability to check in the children all at once when they get off the bus.

Vendor Response

by Procare Software on June 19, 2017

Nicholas ¿ Thank you for your feedback about batch check-in at bus arrival time. There is already a way to do this in Procare itself (Functions > Attendance Tracker > Batch Check In/Out). There¿s also a web-based app that lets you check in individual children based on the name of the drop-off person (such as the parent or bus driver), and we have another tool in development that will support batch check-in from a tablet. Thanks for being a valued customer!

Really wonderful, so excited!!!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes away a lot of the human error that happens when you are transferring payments for one system to another.

Overall: more time to be doing other duties in the school.

Server crashes, restored database files from a remote cloud based backed up database files.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have use PC for almost 10 years and realy like everything from Tution Express to Corp Organizer.

Tech Support is always very good and we have had very few problems as a PC customer over the years.

Cons: Financial reporting, we prefer Quickbooks financial reports and flexibility.

Support was AWESOME helping fix the issue. Greg knew how to resolve the issue quickly and efficien

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very intuitive. i would recommend to others. The help section on the webpage is also very useful.

Cons: If there is an issue, the support can be a long, long wait. other than a long wait, I have yet to find any glaring issues.

Super please with customer support

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features I can really use. Not hard to understand or navigate. Easy for others to use at our center as well

Cons: I cannot put pop up alerts on an account to help remind/inform others of certain things that particular family may need or require.

The support team on all fronts, that we've needed, have been wonderful and patient!

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The family data component has been the easiest to learn and work with. We've been using this system for years and are fairly comfortable with it.

Procare has made running the daycare so much easier

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of keeping track of child attendance, employee attendance, and tuition, and absentee days for children attending.

Cons: Sometimes the program won't load on the computer I am using. The log in screen takes too long to load to check employees in and out

Vendor Response

by Procare Software on June 12, 2017

Rachelle ¿ Thank you for letting us know how helpful Procare is in tracking child and staff attendance. We¿re sorry to hear about the slowness you mentioned. If you¿re still having that symptom, please contact our Tech Support Team so we can help troubleshoot it with you.