Procare Child Care Management

5 / 5 401 reviews

Who Uses This Software?

Child care professionals across North America rely on Procare to help them minimize management tasks, giving them more time to spend with the parents, teachers and the children.


Average Ratings

401 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Procare Software
  • www.procaresoftware.com
  • Founded 1992
  • United States

About Procare Child Care Management

Procare Child Care Software powers over 30,000 child-centered businesses like yours. Procare's flexible modular format simplifies management of child and family information in a variety of business settings including: child care centers, daycare providers, preschool and after-school programs, school districts, gymnastics clubs, child activity centers and similar facilities. Additional services include Tuition collection, data hosting, online payments and an online wait list.


Procare Child Care Management Features

  • Billing & Invoicing
  • Calendar Management
  • Check in / Check Out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

Procare Child Care Management Reviews Recently Reviewed!

I have always had a good experience dealing with Procare and their suppoet team.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The billing and posting procedures are very easy to use and I like that we can give parents statements easily.

Cons: Sometimes there are technical difficulties and I find myself having to call Procare Support more often than I would like to.

Overall: Ease of use and my Director learned it very easily as well.

I am always appreciative of their willingness to help even though we utilize MacBooks/Parallels.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so user friendly and adaptable to a Before & After School program. It was not developed for older kids or a after school program but you can easily modify.

Cons: I wish it was more accessible from a iPad and that you could check employees in & out along with children on the iPad.

Vendor Response

by Procare Software on November 16, 2017

Tanya - Thank you for your kind review of Procare. We really appreciate your feedback. Procare does offer options for all types of tablets. First, Procare Web Apps can be used to check children in and access emergency contact information. Second, our partnership with KidReports gives you access to the leading classroom management and parent engagement tool built specifically for iPad, Android and Fire tablets. Investigate these links to learn more. http://procaresoftware.com/products-and-services/services/procare-cloud/web-apps/ http://procaresoftware.com/products-and-services/services/partnered-services/kidreports/

very informative and helpful

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy tracking for attendance on a daily basis as well as easy access to emergency contacts and other information needed quickly and accurately.

Cons: would be nice if we could add items that the state requires such as health appraisal information and alerts.

Software is very savvy for a childcare software......Support is ABSOLUTELY AWESOME !!!

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Software does reasonably complicated handling of revenue and costs, and the payroll is absolutely on the money. The guys who developed the software own and manage childcare centers......which helps. I started with this software simply because the owner before me had this, and I "fell into it". During a tech support call, I suddenly realized this software is capable of doing more than I was looking for, and then some more! I come from the banking industry, and I sure have seen some savvy softwares....... I started out with the minimum modules the previous owner had (because I knew no better. Once I realized how much this software is capable of doing, I bought all their modules that fit my business. Procare was my software by chance, and now, it is my software of choice.

Overall: I am very new to the childcare industry, and really new to this software. All I know kow is it is meeting all my business needs so far. No issues.

Very Helpful! The calls I have made for tech help have been answered quickly and efficiently. They

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User Friendly and good support for Tech group. I can be as simple or complex as each individual center needs it to be. Has the ability to be customized by user to meet that centers need.

The experience has been great overall.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love having the ability to quickly apply charges and fees. It is also conveniently generates statements whenever needed.

Cons: The cost of the cloud services is a little expensive. I would prefer if there wasn't an additional monthly charge for each seat.

Customer support was awesome, patient and greatly walking me through the process for creating a new user

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: All good so far. Simple to navigate once it's understood. Tech support assistance was very thorough, readily available and extremely knowledgeable and helpful.

Cons: Would be nice to have a test tab/test module tab where a new user can practice input of new information to ensure comfort leave. Deleting is not a simple step

Overall: Assists greatly with tuition payments.

Great service. I ALWAYS get someone who goes out of their way to help!! Thank you.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software makes the monthly tuition payment process easy. We do not have to deal with receiving checks or losing them. The posting of the payments and monthly tuition amounts is fast. Any changes that need to be made are also done easily.

They took right over and fixed the problem

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is an easy program to use. It is a time saver when creating reports and everything is there for you at a glance.

Cons: changing password to often. Having to use two pass codes can be time consuming and some parents complain about it going from old procare to new procare.

Procare is awesome. Tuition Express is an exceptional program.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the support website and tech support is great, too. TE has freed me up from tedious posting to ledgers. I love the ability to text from Procare.

Cons: Cannot look up families quickly by child's first name
Child roster needs to be updated to cell number vs. "home" number.

I have had procare for years and learn something new everyday, the support team is the best

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Again I have been with ProCare since The DOS version they amaze me every day with new features they add

Cons: Due to the time difference it is sometime difficult to get answer or technical support when needed.

Overall: It is the leading software for childcare use and proud to be a part of its success

Vendor Response

by Procare Software on November 09, 2017

Michael - Thank you for being a long time customer. We"re glad you continue to find new ways Procare can help your business succeed. As to the time difference, we've recently expanded our support hours. You can now reach us Mon - Fri 4:00 a.m. to 5:00 pm Pacific Time (7:00 a.m. to 8:00 p.m. Eastern).

Customer support has been amazing. Always willing to answer questions or help whenever possible.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to look things up quickly. It only takes a few moments to look up the entire room instead of having to pull each child's file to look for the same thing.

Cons: The amount of time it took to input all the information for every family. We knew it would take a long time but lots of repeating steps.

The support staff was extremely helpful with helping when our system went down.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use. I was able to teach myself about the program by looking around. It is very user friendly.

Cons: Password changes are too frequent, but I know it helps with keeping hackers out. It is just difficult for me to remember my passwords.

Does so much!

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: There are unlimited things you are able to do with this software for daycares it's amazing! Even after having it for three years I am still figuring out new things to do reports on or just how easy it is to navigate through!

Cons: They do online class times in the middle of the day and I can't always be sitting at my computer to do them

Overall: Less bookeork that I have to do I just go into procare and click a few things and it can be done w in minutes rather than hours!

Josh was AWESOME!!! He saved my job after accidentally deleting ALL data!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is visually appealing and most items are easy to figure out! Reports are very helpful and I'm sure it does a whole lot more than I have yet to figure out. Labels are easy to print as well.

Cons: I do not like not being able to delete 1 old account at a time. Having to delete an account by going each line at a time for clock-ins and the way you have to put in work areas and classrooms separate as it is confusing.

Overall: To be able to easily keep up with children, staff and tuition.

Thank you!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the thorough integration of all the features. It flows seamlessly from one area to another with ease. I appreciate the fact that reminders for other users can be left.

Cons: I would like to see more customization of "skins" for the check-in program. Currently, there are like 10 or 12, but having a feature that you could create your own UNIQUE skin for the interface would be awesome!

I love Procare! Prior to using Procare, we did not have a software mgmt. system.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Plenty of knowledgeable Tech support. Bulk texting. Expenses & Ledger module; monthly family statements, student tuition summary for tax purposes; automated billing

Overall: It has organized our business. Now I know exactly how much money we have spent and how much we are earning with the School Budgeting Summary report. It has taken our business from a "mom and pops" , unprofessional establishment, to a well run school. It has made life so much easier!

I needed to know how to build a projected income report and several other things

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sign in/out procedures, the parent pay options the fingerprint scanner are the best part of Procare. Also, the parents are impressed with having to sign in on the computer verses having to sign in on the hand written forms.

Cons: Procare is user-friendly for parents. Training the office staff the many steps is difficult. Also, it would be good to have a follow-up email with the steps we discussed with the support person on the phone because once we hang up some of the information we covered is forgotten. The extra extra steps needed to generate reports.

Overall: It helps to generate reports quickly, (once I learn how to do them).

I needed some answers to running parallel systems, and the quality of the FA data I set up.

Oct 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is capable of doing everything my preschool needs. I love that parents can input their own information and make address changes.

Cons: I find it difficult to get a good understanding and use of all the things ProCare can do! I would love more tutorials and "practice" demos.

John was great - very friendly and easy to talk with

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I find the instructions are very helpful and easy to follow as well as the videos and ProCare University. All very helpful and easy to use.

Cons: I find the report categories hard to understand and with so many there - still some not there that I would like to see (for my preference as to what I am looking for)

Just had a technical question and received an efficient/quick answer when calling customer support.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and amazing customer service. I also appreciate the ability to run very specific reports -- there is a huge variety of options to customize reports.

One of the customer rep is very knowledgeable and helpful. Couldn't have gone better!

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to keep track of each piece of information all in one place. It is organized in a way that I can learn to manage finances with support and if I'm overwhelmed I can simply call and watch someone with knowledge take the wheel and help me through. The cloud feature is great so I can work from somewhat if I'm in a bind with a sick child and the parents appreciate being able to handle their payments online.

Cons: The input of information is tedious at first, however this is unavoidable and should be expected with any software!!

Customer service agent totally took the time to listen to my questions and help me.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pretty much everything! This software meets all of our needs and is very user friendly. So glad we made the switch.

Informative and clear.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this is helps my org stay organized and streamlined. I like the centralization of important info.

Cons: While looking into the program, I was sold on some things like parents being flashed and blocking parents from signing in if the balance was delinquent only to learn that such functions don't exist.

Great

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, the organization of information, the selection of reports and the picture use of identifying the children

satisfied very helpful, patient

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that system offer a variety of options to better my program with different modules and it has been very helpful.

Cons: I would like that it can be a little more user friendly with being as I am newbee a little challenging trying to figure things out like payroll.

Overall: make my job a much easier to do and to be more productive.

A5ec4a9e0de1893bddd3fccbc02be86c

Best investment I could have ever made for my business

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so intuitive. It has Everything I need to run my business and be able to spend more time in the classroom instead of on my PC. I love the fact the software is set up to purchase only what you need. There is so much to learn however between the amazing youtube channel and customer service you are never without support as you learn to navigate this software and customize it for your specific needs. One of the customer rep was my initial point of contact answering tons of questions as I decided if the Procare software system was right for my in home group child care needs. It was had everything I was looking for and my clients love the system too, no more clipboards full of sign-in sheets falling all over the floor and needing to be stored for years taking up space. Now i'm growing into a new center and was ready to streamline my tuition processing I looked at what I spend now and it appears I will be actually saving by processing via Tuition Express! I have been working with another customer rep and once again all of my question and concerns were addressed, she supported me through the entire application process. I could not be happier knowing that my data is safe and secure with ProCare.

Overall: Streamlining my office data reconciliation.

Customer Support, Michael, was amazing. His knowledge of the system made everything right, again.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and your support is amazing. Their knowledge of the system helped me to restore my information from an old computer to a new computer. Everything's there just as it was.

Cons: The state mandates I have this program if I want to be a STAR provider. I've never been asked for a report by the state. As a small home child care this can be frustrating if it's mandated, but never called upon.

Overall: User friendly support. I don't have to be a computer genius to get the program to work correctly.

He didn't make me fill computer Illiterate! He explain and walked me they the process,

Oct 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user feiendly. It will help with payroll time cards food program and check in for children so much faster. We are using the finger print option to sign children in and out.

Cons: Entering employees time is a little time consuming. We had to purchase another computer for signing in children ., buy a web cam and fingerprint monitor

Overall: This software will shorter our work time for payroll and food program. It's very user friendly. Just knowing I have support from pro care means a lot. Every time I have called the person is always so helpful and I get all my questions answer and I'm not stressed after our conversation. This means a lot to end the call knowing you can do the task you need to do. I m very satisfied with pro care at this time.

We are just getting started with this program.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Customer Support staff have been extremely helpful and eager to help us! They have gone above and beyond in some parts to help us!

Cons: The Management Software book and all the steps you have to go through to drop a family from the system.

Overall: We are hoping it will make collecting parent fees easier and more secure.

Excellent

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its simple once you understand how it the system works, I learned a lot from the technician in phone call

Fantastic service support

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use for all constituents. (Parents, teachers, administrators and accounting). Reporting functions are great to report to funders and state funding agencies.

Cons: It would be great to have improved ability to customize some reporting a bit more to interact with other software programs.

new computer caused a difference in where the license was registered

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the convenience of Procare and the time it saves me from posting so much information manually as we did in the past.

Overall: Procare took my life into this century. Previously we did our ledger postings by hand which made my life very cumbersome. Tuition Express upped that by 100%.

Jeff was very patient and helpful!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Procare is very easy to use. I like how there are multiple uses that cover all of our preschool needs.

Cons: Nothing. I like it all. I don't like reaching #1 spot when I call in and strangely get disconnected.

I love procare and tuition express. It helps me simplify the task i have to do into one program.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality and the ease of use. I also love the fact we have a tech at our fingertips that can guide us through any problem we may encounter. And they teach me to do the task as well. Eliminating the need to call back for the same issues.

Cons: Not knowing how to use it. There are so many awesome features and No one trained our staff at the get go. so there is a lot of un tapped potential in this program that i do not know how to use.

Overall: Billing , time keeping,report printing etc....

Vendor Response

by Procare Software on August 08, 2017

Hello Matthew - Thank you for letting us know how much Procare and Tuition Express have helped your center. We offer many free learning tools, from live webinars to detailed articles with step-by-step videos, to Procare University -- and we can arrange training for you and your team. Please visit: http://procaresupport.com/learn-procare/

Very Efficient

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very convenient. The reports are so helpful. I can print any type of report I need. I use this program as a time clock for my staff, signing in and out for parents and children, keeping up with payments, yearly statements...the list goes on and on.

Cons: If I have a technical issue first thing in the morning, I have to wait 3-4 hours to reach someone since I'm on the east coast. That can be a huge nightmare since we almost completely rely on ProCare to help manage daily operations.

Greg was great to work with! He walks you right through it!

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reports you can generate. From seeing who is checked in, to birthday reports, to payroll functions. The ease of ACH billing.

Cons: The wait time to talk to support, I waited 20 minutes just to talk to someone. Wish it was quicker turn around.

Excellent support once I had a live person, corrected my issue right away.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I find ProCare to be user friendly. Can move around within the screens as well as between schools with ease.

Cons: It is usually a long wait on phone to get support. Can't process payroll reports to submit to agencies.

Benji Fargason was extremely helpful and went above and beyond.

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That there are so many options and so many reports to use that are helpful. I love that I can call and get someone and they can help me without making me feel like I don't know what I am doing.

Cons: Sometimes when I call I am on hold for what feels like forever but everyone gets back to me quickly so it makes up for that.

I have been very excited about the program but most of all Benji has been a GREAT help.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I have tec support and Benji to explain it to me. The tuition express has been a wonderful time saving item that I am glade we got turned on to. I also like the check in and timecard options but the are 2nd best compared to the tuition express.

Cons: I have a hard time with the amount of options that there are and which one to choose. Then trying to find it after I get sold on that particular report.

Overall: I got the benefit of time cards for all the employees, check in stations for Employees and Teachers, all the reports that I get from these areas. The Tuition Express is the best and the newest addition but has been an happy addition.

Procare a great program for busy Early Childhood Centers!

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several things that I love about this program. 1st is the attendance tracking to see total hours of care for each child and 2nd how I can see how many children are in attendance at any given time. 3rd is the tracking for immunizations is so helpful to make sure my children are up to date. 4th is keeping up with tuition fees and how easy it is to see who owes what.

Cons: Occasionally when I am adding a family it won't let them sign in and I have to redo it. Also in the weekly report section I don't like that if someone is out they are not shown on report at all. I would rather see there name and 0 hours than not even show them on the report.

Overall: Makes my work easier and faster!

Vendor Response

by Procare Software on July 12, 2017

Teresa - Thank you for sharing the many ways Procare helps your center! On most attendance reports, it's true that if a child doesn't attend at all, their name would not be on the report¿but there is a report you may find useful. It shows any child who was scheduled, but did not attend. You'll find it under Reports > Standard Reports > Attendance Tracker > Not in Attendance. And, if you're still having symptoms of having to "redo" something so a family can sign in, please give our Tech Support Team a call. They'll help you solve it. Hope that helps!

Procare can do many things for you.

Jul 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Endless possibilities. Great support team. Very helpful and very friendly. They do not take long to get back to you to help.

Cons: Because it can do so many things it is hard to remember all the avenues to take to complete tasks you do not use on a regular basis. The help support will help you in matters.

Overall: We are able to manage so many areas for our accounts and employees.

Great software,but needs reset often

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is great for our daycare and makes keeping track of of attendance of children and employees so simple.

Cons: The software needs reset quite often and runs slow and sometimes takes a really long time to load after restarting.

Vendor Response

by Procare Software on July 05, 2017

Rebecca, We're glad to hear how Procare helps with keeping track of attendance. The symptom you mention of needing to reset should not be happening. If this issue contines, please contact our Technical Support Team so we can assist with troubleshooting. We are here to help!

It's the best option out there for childcare centers.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like all of the built in functionality and features. They have put a lot of time into thinking about what to include in the software. It is a reliable software.

Cons: I feel procare should offer free integration with other systems. It would also be nice if their system understood standard proximity cards.

I do not like the mounting hardware for the touchscreens. The touchscreen power adapter should be built in to the touch screen and there should be a lot more aesthetically appealing way to mount it.

There is not a capability to add a business to associate with a person. For instance we associate doctor offices, dentist offices, and hospitals with students and employees and not specific doctors. It would be nice to be able to put a business in there instead of filling out a person with the business information.

It would be nice if they got rid of the user licenses.

Overall: I would say after the initial data input that it has saved our staff and parents time and simplified data management.

I had an excellent customer service phone call with Benji today.

Jun 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the visibility of the information on the main Procare screen. I like the ways I can tailor everything to how our school operates and bills.

Cons: Sometimes it's difficult to know how to execute something I'd like to do. But usually the Procare help website is very helpful!

We are fairly new to the system and the support staff is awesome to work with

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that everything is compacted into one system and we don't have to do things manually anymore :)

Cons: When the system goes down:(
It takes some time to clock in children and teachers! But we have this with any new technology.
Anytime we ever have a problem, Customer support representative
is very willingly to help us! It is so nice that we have built a relationship with her.

Customer support representative was very inciteful with helping me

Jun 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to see all transactions and info . The attendance feature is a plus to for billing purposes .

Cons: My lack of total ability know all functions of the software are the only limitations

The support team is always willing to assist.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tuition express. Allows us to batch select our families to collect dues. Time management is important to us.

Cons: Batch clock in. During the school months when busses arrive it's convenient to have the ability to check in the children all at once when they get off the bus.

Vendor Response

by Procare Software on June 19, 2017

Nicholas ¿ Thank you for your feedback about batch check-in at bus arrival time. There is already a way to do this in Procare itself (Functions > Attendance Tracker > Batch Check In/Out). There¿s also a web-based app that lets you check in individual children based on the name of the drop-off person (such as the parent or bus driver), and we have another tool in development that will support batch check-in from a tablet. Thanks for being a valued customer!

Really wonderful, so excited!!!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: It takes away a lot of the human error that happens when you are transferring payments for one system to another.

Overall: more time to be doing other duties in the school.

Server crashes, restored database files from a remote cloud based backed up database files.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have use PC for almost 10 years and realy like everything from Tution Express to Corp Organizer.

Tech Support is always very good and we have had very few problems as a PC customer over the years.

Cons: Financial reporting, we prefer Quickbooks financial reports and flexibility.

Support was AWESOME helping fix the issue. Greg knew how to resolve the issue quickly and efficien

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very intuitive. i would recommend to others. The help section on the webpage is also very useful.

Cons: If there is an issue, the support can be a long, long wait. other than a long wait, I have yet to find any glaring issues.

Super please with customer support

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Lots of features I can really use. Not hard to understand or navigate. Easy for others to use at our center as well

Cons: I cannot put pop up alerts on an account to help remind/inform others of certain things that particular family may need or require.

The support team on all fronts, that we've needed, have been wonderful and patient!

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The family data component has been the easiest to learn and work with. We've been using this system for years and are fairly comfortable with it.

Procare has made running the daycare so much easier

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of keeping track of child attendance, employee attendance, and tuition, and absentee days for children attending.

Cons: Sometimes the program won't load on the computer I am using. The log in screen takes too long to load to check employees in and out

Vendor Response

by Procare Software on June 12, 2017

Rachelle ¿ Thank you for letting us know how helpful Procare is in tracking child and staff attendance. We¿re sorry to hear about the slowness you mentioned. If you¿re still having that symptom, please contact our Tech Support Team so we can help troubleshoot it with you.

Procare meets the needs of our center

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Procare is very user friendly and has a lot of helpful functions. Parents also love the security of using their fingerprint for identification.

Cons: The check-in screen for parents to use freezes somewhat frequently. It can be very inconvenient when we need to reboot during the busy pick-up hours.

Overall: The software allows us to combine many things into 1 system. Employees use to clock-in, parents check the children in/out, it stores child emergency contacts, we can print timecards from the software, etc.

Vendor Response

by Procare Software on August 08, 2017

Katie, We¿re glad Procare has been such a help for you! We're not aware of any issues that should cause the check-in screen to freeze. It may be computer or network related. If you¿re still experiencing these symptoms, please contact our Tech Support Team. We'd be happy to help you and your IT person sort it out.

Wonderful

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Reps to talk you through questions and using program. Our program has different prices so its nice to adjust bill to fit our needs

Overall: nothing, its a great software for our program . Still trying to figure out all the tabs for billing and printing the bill at the end of the month

Has made such a difference in running my preschool

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to bill parents seamlessly, mass text message families, tuition express and credit card payments, tracking expenses and P&L statements, management of my wait list, parent check in computer etc

Cons: We would like a parent portal with daily sheets, so parents can see how their little ones are doing at school. This is being rolled out soon!

Vendor Response

by Procare Software on June 05, 2017

Hello Paige ¿ Thanks for your great feedback. We¿re glad Procare helps you in so many ways. Please check out our parent portal, called MyProcare. You can learn about it on our site under products and services. MyProcare is available for parents to make payments, print statements, schedule their children, update basic information, and more. In the future we¿ll be adding other features, like daily sheets, photos and videos too!

Justin was great with assisting my needs with Procare. He was able to answer and resolve all needs.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The new "MyProcare" and bulk text messaging. We use Procare everyday and it's a great resource to use in our center. Using the dashboard is especially a great tool for childcare directors.

Cons: We sometimes have issues with Procare shutting down on us. When this happens tech support does great helping resolve the issues.

Overall: Organization!

The Customer Representative was wonderful, addressing all my questions patiently and efficiently.

May 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's so flexible to make the billing process catered to the needs of the client. Very easy to use and learn. I've only been using it for a few weeks now, in my new position, and its already been revamped for some fabulous time saving changes. Big kudos to Mark on your staff for giving great suggestions to fix certain issues, and make a complex situation much simpler. I'm very happy for all the changes we implemented to our system this afternoon.(5/26/17)

Overall: Ease in billing for a variety of cycles ie. Preschool; 1/2 day preschool; School Age and Camp. (4 different billing programs)

Michelle was extremely patient with me! I got all the answers to my questions. Very happy.

May 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I am just starting to learn Procare. I will reserve judgement until a later time. I don't have anything else to say.

Cons: I am just starting to learn Procare. I will reserve judgement until a later time. I don't have anything else to say.

Michelle Garcia was very helpful and worked to solve my agency posting error.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to understand and use. The help provided by ProCare and the accessibility of the program makes this program ideal for use in a childcare setting. Other accounting programs are not tailored to our business.

Cons: The accounting program and childcare program software meets all of my needs. The only frustrating encounter is the wait for assistance.

Michelle was exceptional in helping me solve a problem. She is a joy to work with.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very flexible software to work with. We have been using it for about 7 years now and would never replace it.

All childcare information is easy to access

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick speed, customized reports for anything imaginable, parent's portal to clock in/out, scheduling for employees, individual child tracking, bulk text messaging & emailing

Cons: Doing my own configuration. Only because I don't understand all of the settings. There's really not much not to like. it's perfect for childcare

Overall: All of the information we need to run a childcare center is in one program. There isn't anything they didn't think of.

Great for managing childcare issues; needs improvement in accounting functions

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It does a great job managing kids and their needs. Lots of great features for the childcare industry. Great support team (live person, US based, short wait times, knowledgeable reps.).

Cons: Not so great on the accounting side. Not intuitive; cumbersome to do accounting tasks. Does not prepare payroll tax returns. Does not combine locations for payroll tax returns; have to build workarounds in Excel. Does not do comparative financial statements.

Benji was so very helpful to me, so helpful that I got his ext. for the next time that I need help.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Reports, they are very helpful as far as keeping up with my daily duties. I put them into the log book.

Cons: That you cant refund a payment to a parent if they pay straight from there checking account. I could have been me that made the mistake.

Overall: The ability to keep up with most everything and anything you need to provide the Teachers and Parents with.

I really like Procare it makes my daily life much easier.

May 03, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Organizes the information that we require on families and who is in the building is wonderful.
The program is overall easy to use.

Cons: The information that you enter on family members does not just go to each member you need to reenter the information. Address, phone numbers.
When entering immunizations there should be a more convenient way to add multiple immunizations with the same date.

Vendor Response

by Procare Software on May 04, 2017

Hello Patti ¿ We¿re so glad to hear that Procare makes your daily life easier. As to your suggestions, we recommend using the built-in copy/paste feature to copy address and phone info from one person to another (shown in the video on this page http://procaresupport.com/account-family-information/). And, as far as immunizations go, we agree¿ providing a more convenient way to record multiple immunizations that occurred on the same day is on our list of enhancements for the future. We really appreciate your feedback.

It was great and easy!

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easy way it is to use. The technical support that comes along with it. Being able to change password often.

Overall: Being able to get technical support to move it from one computer to another computer.

Finding a Report to Extract Years Old Inactive Client Information

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative worked patiently with me step by step to run the report I needed. ProCare makes managing our company data a breeze.

Excellent all question answered.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Overall: Excellent all my questions answered along with information that was very useful! Enjoyed the time spent because I felt they took all the time that was necessary and did not rush me.

Great Tech Support

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mark was amazing! He was super patient and listened to every concern and issue I had. He was pleasant, even laughed with me when I was anxiety filled. I could not have asked for a better tech. Thank you so much!!!

Procare Review

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Many thanks to our rep for his great help and patience to me with Tuition Express. He was very patient and sincerely helped me in getting the billing set up for Tuition Express automatic payments, and also helping me with other questions I had regarding ProCare. He made sure that I understood everything with very clear instructions (that he gave to me) and remotely making sure that I was doing was done correctly. All your help is greatly appreciated! Thank You!

Great tool

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: When my system is up and running, my experience is great. Unfortunately I have had several licensing and network issues lately and this makes for a not so great experience.

install to new computer

Apr 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed to install procare to a new computer and the tech support person was awesome. The wait was not to bad.

Our rep is the best!

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep is so helpful and knowledgeable. It's so nice to have someone so kind when trying to navigate a program that is unfamiliar!

Awesome Support Session

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Awesome support session. She did a great job. A+++
She helped with the first setup of our touchscreen device.

Excellent customer service

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just got Procare under a month ago and I have been on the phone a number of times getting help. Everyone has been great. service agents have been very patient and helpful. They are wonderful also and also helped us figure out what I needed for my school. Thank you!!

new computer install

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I would like to afford them all.

Cons: I don't have more time to learn everything.

Overall: The rep was wonderful ~ called back when she said she would, she knew I was quite frustrated. She was very pleasant & personable. She was great to help get the kinks out & it went very well on the second day once that was done!

Recommendations to other buyers: Stay in business! I have only had your program & have turned down trying anyone else.

Tech support

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Amount of tracking data

Cons: Old version was a lot easier to use

Overall: The representative was patient, knowledgeable and fixed all of my problems in one conversation I waited over an hour, holding for assistance but it was worth it!!

Excellent Customer Support

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After waiting for 20 minutes, the gentleman handled all my concerns and fixed what I needed help with. He made it less stressful and his patience was greatly appreciated!!! It made my wait worth it to get such excellent customer support.

Customer service agent

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer service agent was a joy to speak with especially after pronouncing my name correctly. He made the process easy and was very helpful.

Great Support

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everyone is always so polite and is always ready to help any way they can. I have had a positive experience every time I have needed support.

Director of The Village of Sango

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Other computers not connecting with the licensing server computer, needed an update and repair fix app

Awesome! Totally Recommend!

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hardly any problems, customer service, easy to use.

Cons: Nothing

Overall: Staff is awesome, the program is awesome! I can't complain at all about the employees or software! The customer service I have received learning the program, understanding the program and any other minor or big question I have had has been outstanding. Highly recommend.

Recommendations to other buyers: no

Thank you!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There was a high call volume so it took a little while, 25 minutes to connect with a person. The Pro Care experience was quick and efficient. The professonal was very polite and helpful.

Very helpful

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Our rep was VERY helpful! I was still having problems setting up a general withholding formula even after reading through the book and watching the videos and rep took her time and worked with me to get it solved.

ProCare Program & Staff

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tuition Express gives you time to spend on your children.

Cons: We have no negatives

Overall: I cant say enough great things about the staff at Pro Care. We had a disaster hit our computer system, which destroyed everything (before we got on Pro Care Cloud), but all of the support tech team, worked overtime on helping us retrieve our data, and I do mean a lot of hours! We couldn't retrieve all of the data, but I assure you, every effort was made to do so, and that is what meant so much to us. We highly recommend this program and make sure you get on Tuition Express, and Cloud, you wont be sorry. Its the best investment and gift for your business in the world! Thank you Pro Care for caring. We love you guys! Kids Castle Texarkana

Recommendations to other buyers: I advice anyone to purchase Tuition Express, and the Pro Cloud, its worth every penny!

technical support

Mar 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our rep was a great help in quickly figuring out how to help me. He was very good with instructing me what to do.

Good not Great

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Might want to add the ability to customize some forms; printer chose option need to be added to some printouts, like payroll; MyProcare needs ability to populate enrollment lists and automatic payments; center admins need access to MyProcare website for troubleshooting, etc., for the people who have signed up.

Vendor Response

by Procare Software on March 20, 2017

Hello Bruce ¿ We¿re glad to have had the chance talk with you personally about your ideas for enhancing Procare and to show you a few things you can already do. Thanks so much for your feedback and taking the time to speak with us.

Pro Care has exceeded my expectations!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We were very hesitant to upgrade to Pro Care 10 as the 9 version was so easy. However windows 10 gave us no choice, but let me tell you how wonderful the experience has been. Rep (sales) was awesome! I had worked with him before on another project and he did not disappoint. Helped us get everything sorted and set up! New to us was the Tuition Express side of Pro Care and let me say they did not disappoint there either!! rep is awesome...he walked me through everything and then called back to help set up the payments...he also on a day off called to help walk me through the payment processing for the first time!!!! Above and beyond is all I can say about the support and dedication the workers at this company have to their product. Pro Care 10 does so much and more...I can not wait to see what the new parent portals will be like!

excellent customer service

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I called with one question on my mind, and the service rep was very help with each additional question I thought of as we continued to talk.

Long Time Customer

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use. Love Tech support!!

Overall: I have been using Procare for almost 12 years now and have found it very easy to use. It is also nice to be able to call tech support if I am having difficulties with anything.

Great Customer Service

Feb 28, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of great features

Cons: Not so easy to learn

Overall: I called in for a simple problem and not only did rep fix the issue, but he also helped me set up new features I was totally unaware of. He spent over an hour walking me through the process just to make sure it was all set up and running smoothly! What exceptional service and patience!!!

Church Preschool Dream...

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used the Family Accounting module, the Family Data module and the fingerprint check-in for several years. What a help! The support is outstanding!

Technical Manager

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great company, pleasure to work with! Outstanding customer support and very easy to use software. The best in the industry!

Tech Support on sign in computer

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: When it doesnt work properly

Overall: Everything about your company is awesome. I do have lots of problems with my sign in computer for employees and parents. The time that it is most bothersome is when an employee cant clock in and I have to continuously fix their time. Or when a parent is ready to pay their bill the system is either down or it just doesn't work properly.

Fantastic Technical Support

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the second time I have used the technical support for Procare. Both times they have been incredibly helpful, walking me through every step and answering every question.

A Life-Saver!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the check-in and out procedures for the parents and staff.

Cons: The company is on the west coast so sometimes it's inconvenient with us being 3 hours ahead of time on the east coast.

Overall: We have been using ProCare for about 9 years. It makes my job so much easier. I can keep up with tuition payments, the time cards for the staff, parent check-in and check-out, accounting, vendors, and emailing and testing parents. It helps me save on valuable time. I can concentrate more on the operation of the business and being more hands on with the children and teachers.

Procare sign in computer

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, versatile, can run reports as I need them.

Cons: Font was smaller and I had to get a bigger monitor for a larger display.

Overall: Our rep was great! Patient and knowledgeable. Talked me through everything. No problems with sign in computer since.

Recommendations to other buyers: Would it be possible to get meal counts based on whether the child was signed in by the time of the meal, and not have to wait until the child was signed out at the end of the day for a meal count? US food program requires meal counts to be done within an hour after the meal. If procare could do that, it would remove one more manual paper check off from the cook/teachers. Thanks.

Best Customer Support yet

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I received the best customer service today. Justin was helpful and not condescending. It was so nice to get help and not be made to feel like an idiot in the process. Justin has my problem fixed in less than 2 minutes! Awesome is all I can say. All of your reps need to be like Justin.

Director of Pinnacle Montessori

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: He is awesome! Will follow up to make sure you don't have any question!
Very details about his responsibilities and customer service.
Thanks for your service.