# Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Procare Solutions the right School Management solution for you? Explore 2807 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2807) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 11th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 JS Jamie S DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time.“ August 26, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 NV Nayomi V DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive and offers a wide range of features that make managing our center much easier — from attendance tracking to billing and parent communication.“ August 26, 2025 KK Kaitlyn K Board SecretaryChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable.“ March 11, 2026 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 KA Kristina A Teacher front deskChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though .“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 2807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source GB Giovanna B. Assistant Director Education Management Used the software for: Less than 6 months ### "Assitant Director " June 10, 2026 5.0 Overall, my experience with Procare Solutions has been positive. It provides the tools we need to manage daily school operations, student information, billing, and family communication in one platform. While there are areas where additional automation and enhanced communication features would improve efficiency, the system does the job well and continues to support our administrative and operational needs. Pros The new Room Runner has been the feature I like most. It has helped improve efficiency and has been especially useful for planning for the upcoming school year. Being able to access information more easily has made forecasting enrollment and classroom needs much simpler. One enhancement I would love to see is the ability to view projected income and child assignments for the next three months directly within the" Outgoing and Incoming tab". This would make long-term planning and budgeting even more effective. Cons While Procare offers many helpful features, I feel there are still several processes that could be further automated to improve efficiency. For example, when a child is assigned to a specific classroom or program, related tags should be applied automatically rather than requiring additional manual steps. I would also like to see more automation within billing. If a tuition rate or fee is attached to a specific program, the system should automatically apply those charges to the child's account when they are enrolled, reducing the risk of errors and saving administrative time. Another enhancement I would recommend is the addition of a school-wide communication wall or announcement board. Currently, most communications are sent through messages that generate emails, which can quickly overwhelm parents' inboxes. A centralized communication feed where families can view announcements, reminders, and updates would improve communication while reducing email volume. Switched from [Our School Hangout](https://www.capterra.com/p/230601/Our-School-Hangout/) We switched from OSH because we were experiencing issues with reporting accuracy. Having reliable and accurate reports is critical for enrollment management, billing, forecasting, and decision-making. Since transitioning to Procare, we have found the reporting to be more dependable and better suited to our operational needs. Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source NH Nicole H. Program Coordinator Child Day Care Services Used the software for: 6-12 months ### "Wish we would have switched sooner" June 10, 2026 4.0 We have enjoyed our switch to Procare, they made it a seamless transition. entering information is easy and efficient. Pros We like the ease of connecting with parents each day. we also like RoomRunner as we have easy access when phone calls come in about openings. Cons We wish that all information was available on the app and not emailed. parents complain to us that they cant find what they need when scrolling through potentially 100's of emails a day. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ease of using the billing features and integration Review Source SS Samantha S. Preschool Administrator Education Management Used the software for: 2+ years ### "Procare Solutions has been a blessing for a non-profit Preschool." June 8, 2026 4.0 Procare Solutions has what we need - and our parents need - to communicate, interact, and feel like they are a part of their children's day. We as the administration use it everyday, usually by desktop but sometimes via app, to help communicate with parents and have it for our licensing authority when they are here as well. Pros We have been using Procare Solutions for a few years now. For the value of it's subscription, it really does mostly everything you need to ensure your child care center is operating smoothly. It's pretty easy to use for both the parents and the staff, and allows us to update as needed. It is excellent for assisting in student management, and now has the new feature to look at all the rooms and help with capacity and placement dates. Parents use it as a form of communication to the teachers, and this is the number one use of it. The user interface is pretty easy to learn. Customer Support can sometimes have some long waits, but things are taken cared of pretty quickly with them. Working on new features with the team is always fun too, to see our side of how to use the app, and they take the feedback seriously. Cons I do think there is some updates that are much needed on the app still. They do have a feedback form that can submit ideas for these things. I also believe that sometimes it can be a pain to get some of the reports for things, and my staff doesn't like this as much, but once you get past some of it - it really isn't too hard to set up. Review Source KA Kristina A. Teacher front desk Child Day Care Services Used the software for: 6-12 months ### "Good system for center accountability.." June 2, 2026 4.0 Tasks and students are clearly defined, search bar is intuitive.. takes some practice toggling through task bar for daily parent chat and pictures, but easier with time.. Pros The overall management of both enrolled and in attendance at the center..easy for parents and staff to see by classroom, check in and out . Cons Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though . Review Source KM Kayla M. Director Education Management Used the software for: 1-2 years ### "Great program!" June 10, 2026 4.0 Great experience - the ease of entering info is fantastic, as well as tracking student info and waitlists. Pros Ease of use, easy tracking students and info, waitlist info is easy to find and work with parents. Very pleased! Cons Billing can be difficult to understand and help parents with as well as not communicating with parents. Review Source CB Caitlin B. Director Child Day Care Services Used the software for: 2+ years ### "Desktop and Engagement App" August 25, 2025 4.0 While this is the only childcare software I have used over the years, I have been very happy with the usability. Sometimes it's hard to find what you want, but with a little time and determination you can always figure it out. Pros I love how there possibilities for running reports and seeing information offers such a wide variety. Syncing everything to Procare Engagement App for parents is also really nice. One of the reasons we chose engagement as a software for parents was because of the syncing. Whenever I have called the support team they have always fixes issues promptly and with great customer service. Cons Something that's frustrating for parents in that if they have a child at more than one of our locations they have different sign in pins for each location. While it's a small problem, I think having a sign-in pin specific to each person regardless of location would be nice. Secondly- and I realize it's a safety protocol, but when we transfer students between locations- have the TE information transfer with the student would be so nice. Again- I know it's for safety reasons, but maybe information like could be accessed with a pin code or password? Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easily accessible and links well to other procare products and services Review Source KG Karen G. Director Child Day Care Services Used the software for: 2+ years ### "Procare is the best program to use to manage your school" August 25, 2025 5.0 I have always liked using Procare verses other programs. Procare customer service is always available when you need them. It is easy to communicate with families and staff. I also love the learning section and being able to put in lesson plans. Pros This program has always been easy to navigate and understand. There are many different types of reports you can make for important data needed. We love having all of the students information easy to access. The parents love the communication through daily reports showing meals and naps, incident reports, and pictures throughout the day. Cons I am not a fan of the new messaging system with it going to two different places. We do not allow access to out teachers so it is not needed and makes us miss some of the messages. Switched from [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) New school was using Procare. I had used it in the past at a different school, but they changed it to their corporate program. I always missed Procare. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source AD Ashley D. Owner Admin Teacher Child Day Care Services Used the software for: 6-12 months ### "Procare for the win!" May 23, 2025 5.0 Overall, I am so glad we decided to invest in our daycare by using Procare. For the small amount it costs us monthly, it pays for itself with time saved! Bonus is that the parents really like us using it also! Pros What I like most about Procare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way. Cons If I had to pick a con about Procare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions I chose Procare because I felt like we would be more satisfied. The representative was very upfront with all information & features including offering the best pricing immediately. Bright wheel quoted a cost, then when I stated I decided to go with Procare, they came down on their cost in attempt to "beat Procare out". I just personally did not care for that approach to business. Also, there was no feature or capability that Brightwheel had that Procare did not. Plus, I preferred the layout and ease of use of Procare. Review Source NS Nikki S. Childcare Center Director Child Day Care Services Used the software for: 2+ years ### "Childcare Program Director" April 29, 2026 5.0 I have been a Procare desktop and Procare online user for years throughout my childcare profession, from corporate centers to small centers, Procare products has also meet and exceeded the needs for our childcare program. Tuition, billing, tax statements, room ratio, enrollment, leads, Newsletters, Photos, curriculum, messaging, child daily reports, business reports, training videos, "what's new", ProCare emails and updates.... to name a few. : ) Pros An all-in-one product. I love it. Ease of use child and parent management Teacher friendly. Teacher trainings Cons need a updated presence for teachers to send newsletters. Better boarders and frames. I would like to have Tucker the Penguin/ ProCare SWAG BAG STUFF!!! Door decals of Procare. Review Source PA Patricia A. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Excellent but has some upgrades that would help" October 20, 2025 4.0 Overall I like Procare, it it user friendly and easy to navigate. However as of recent with the new changes implemented there have been a ton of bugs and the flow of the ledger seems to be off making it aggravating for centers using the software before the major update. Pros Over procare has been very useful and a time saver for our company as a whole. Whenever there is a problem customer service is generally easy to connect with. I also love that my teachers are able to directly connect with parents throughout the day and send to the minute updates for their babies. It's very reassuring for our parents to have that open line of communication and availability to and with our teachers and staff while their child is in our care. Cons It has capability to capture CACFP enrollment but it doesn't do anything beyond that. We have to pay for and use a separate software to capture the data. Procare also does not offer integration with other software like kidkare to capture new student enrollment/information. There is not an easier way to create separate accounts linked for billing for parents that are co-parenting but have other children. Review Source jH juanita H. Assistant Director Government Administration Used the software for: 2+ years ### "If you Don't have ProCare Get it!" April 9, 2026 5.0 We have been using ProCare for two years now and are always promoting it when we have childcare meetings to other facilities. Having ProCare has been a great help! Pros Childcare performance has increased with an abundance. With, being able to contact parents real time through messages, incident reports, photos etc we are able to work more efficiently. Cons So far, we haven't found anything we do not like about ProCare. The only issue we have had so far is a couple of times where it has been down and we have had to go back to paper. Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source CA Christina A. Office assistant Child Day Care Services Used the software for: 1-2 years ### "Great software for childcare!" April 12, 2026 5.0 Overall this is a great program at a great value. Yes it needs some improvements but all the programs I've used does. They continue to get better and better. Pros Customer service is fast and they are so nice. The software is very easy to learn and fast. It's easy for eveyone to check in and out their children. Cons The reports you pull are not that good. I don't like the ones in spread sheet. They need to be in pdf form. Review Source ET Elizabeth T. Director Child Day Care Services Used the software for: 1-2 years ### "Procare Rocks" April 9, 2026 5.0 I really enjoy using procare. Forms are easy to find when licensing comes in. We are more organized. Pros Gives us an accurate count. Its easy navigate. Everything is all in one place. We know who is signed in and what time. Cons Sometimes it goes down but not often. There are times when parents are unable to get into their procare, but we can usually figure it out. Review Source PT Pamela T. Director Education Management Used the software for: 2+ years ### "We love Procare!" October 20, 2025 5.0 I love, love using the Procare software to be able to manage the childcare facility. From the beginning, the software was a breeze to use. Pros We love the ease of using Procare and using the APP. It makes communicating with parents much easier for our staff and parents. Parents think the Procare app is so "cool" to use. They enjoy the fact of being able to communicate with the daycare staff and to be able to sign their child in/out from their phone. Cons There's nothing I like least about using Procare for myself. However, teachers could use more training on how to use the software. Maybe offer webinars for teachers to learn to use the software. Review Source MO Maureen O. Owner-Operator Child Day Care Services Used the software for: 6-12 months ### "Procare Review " August 25, 2025 4.0 When I've had to call for help, the helpdesk folks are very kind and helpful. My issues have been resolved quickly. Pros The web-based platform looks great and is easy to use. I like that parents and teachers can easily check children in/out of school and individual classrooms. My teachers like how easy it is to upload lesson plans on to the platform, and how simple it is to take and upload photos of the children throughout the day. Parents love that they can see what the child is learning, evidence of that learning, and other events/activities of the day. Cons The 'back end' of the software is clunky and non-intuitive. Without extensive experience and training the admin side of the software is not easy to use. It can be extremely frustrating to update. Parents often have trouble updating their children's information on their user interface independently of admin. Review Source YM Yanaida M. Director Child Day Care Services Used the software for: 1-2 years ### "Before and After School" April 9, 2026 5.0 My overall experience with Procare Solutions has been positive. The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks. I would recommend Procare Solutions to daycare centers looking for an effective management tool that supports both administrative tasks and parent engagement. Pros The customer support team is responsive and knowledgeable. They provide helpful guidance during onboarding and are available to assist with any questions that arise. Cons A few users have reported that certain elements could be more customizable to fit their specific needs better. Review Source BP Billy P. owner Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier, but Could Add Key Features" August 30, 2025 4.0 Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help. One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours). Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers. Pros All-in-one platform for attendance, billing, and parent communication User-friendly and easy to navigate Responsive and helpful support team Saves time on daily operations Cons Limited ability to write off or charge off parent accounts in the online version Changing bank account details for tuition deposits requires backend support and takes 48+ hours Review Source PP Patricia P. Front Desk Coordnator Education Management Used the software for: 1-2 years ### "Works for Us!" April 29, 2026 5.0 It is absolutely worth the value for the money. The connection between child and parent management is spot on. Teacher communication is easy to work with when messaging. Pros I love the student management and Ease of use. I work at the front desk, and this product makes my job with customer support flow. Cons I really have nothing bad to say. Any problems we may have are reported and fixed quickly. i have only good things to report. Review Source