# Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Procare Solutions the right School Management solution for you? Explore 2770 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2770) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers.“ November 12, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 YA YESENIA A Directo oif operationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges.“ October 28, 2025 HK Hajnalka K teacherChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “The app doesn't have a summary feature that lets you update daily reports for more than one student at a time.“ November 19, 2025 Jessica L Communications And EventsChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues).“ October 24, 2025 AB Arie B Associate DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Also with us being a part of the university it doesn’t match their security thresholds for payments so it is a pain for manual entry no multi upload feature like some competitors have for manual payment entry.“ April 19, 2025 ## Showing most helpful reviews Showing 1-25 of 2770 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source AF Amy F. Director Child Day Care Services Used the software for: 1-2 years ### "Good program! " April 9, 2026 4.0 Overall we have enjoyed using Procare. Most parents like the different features, especially being able to check on their children throughout the day. Pros We love all the features of Procare! Check in/check out, invoices, and messages get used the most. It helps with our day to day. Cons Parents and teachers tend to get kicked out and have to reset their passwords more often than we feel is necessary. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easier to use and set up. It was also easier for parents to use. Review Source EM Elaine M. Early Childhood Teacher Child Day Care Services Used the software for: 6-12 months ### "Enjoy procare" April 9, 2026 4.0 This app is good to record the acitvities we do with our children everyday also is easy to manage the attendance and communicate with the parents Pros I like how good we can post the activities during the day for each child, the pictures we take can come either with a message or a learning skill Cons How the lessons show up, will like to print out bigger and more clear, also to have the option for art activities Switched from [MamaCRM](https://www.capterra.com/p/10030643/MamaCRM/) At first was hard to switch but we are getting use to Review Source BW Beth W. Teacher Child Day Care Services Used the software for: 1-2 years ### "Preschool Teacher" April 9, 2026 4.0 Pros Student information and parent contact is simple and easy to use. Can create incident reports easily and track them. Cons When you send multiple pictures in one post they come through as separate alerts. Gets overwhelming for parents. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) We were looking for something that was more user friendly. Review Source jH juanita H. Assistant Director Government Administration Used the software for: 2+ years ### "If you Don't have ProCare Get it!" April 9, 2026 5.0 We have been using ProCare for two years now and are always promoting it when we have childcare meetings to other facilities. Having ProCare has been a great help! Pros Childcare performance has increased with an abundance. With, being able to contact parents real time through messages, incident reports, photos etc we are able to work more efficiently. Cons So far, we haven't found anything we do not like about ProCare. The only issue we have had so far is a couple of times where it has been down and we have had to go back to paper. Review Source CW Charise W. Teacher Child Day Care Services Used the software for: 1-2 years ### "Procare is a great tool!" April 10, 2026 4.0 At glance, I can see what stusnts are present when I come in, check for messages from parents, send messages as needed and share activities easily! Pros I really like the ability to comminicate with parents and share phptos in real time. It allows m to see messages immediately from a parent and I can reach out to them as needed. Cons I wish that we could share more than 10 pictures at a time, lol. Not a big problem, just causes me to have to post more than once. Review Source ET Elizabeth T. Director Child Day Care Services Used the software for: 1-2 years ### "Procare Rocks" April 9, 2026 5.0 I really enjoy using procare. Forms are easy to find when licensing comes in. We are more organized. Pros Gives us an accurate count. Its easy navigate. Everything is all in one place. We know who is signed in and what time. Cons Sometimes it goes down but not often. There are times when parents are unable to get into their procare, but we can usually figure it out. Review Source KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Best child care software on the market" July 3, 2025 5.0 Procare has worked wonderfully for my center. After having used other systems and ending up frustrated (particularly with their billing capabilities), the Procare software has really show itself to be the best. Pros I have evaluated many child care management solutions, and Procare is the best. It has been around in the market long enough to have worked out the bugs, and they are adding new features all the time. The system isn't perfect, but it's always improving and it works wonderfully for home child care, as well as larger centers (I've run both). Cons I have had issues recently with the support team, due to some business changes and updates to my account that needed to be made. I've always had a good experience with support in the past, so I'm hopeful that this was a one-time problem. Alternatives considered [LineLeader by ChildcareCRM](https://www.capterra.com/p/129630/Child-Care-CRM/)[Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Reason for choosing Procare Solutions Procare is simply, most mature, feature rich, and validated software I've seen. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Brightwheel just wasn't a reliable enough system, and their billing platform left me frustrated every time I used it. Review Source RD Robyn D. Director Child Day Care Services Used the software for: 1-2 years ### "Recommend ProCare" October 20, 2025 5.0 Pros Great value for your money. We love the features such as; messaging, digital attendance, and the wide variety of activity options (ouch reports, notes, meal, mood, nap, and much more). I love the dashboard that should student ratio per classroom. So far, ProCare has been user friendly and easy to use on the staff side as well as parent side. Cons There are a few bugs. When there are loading errors, it makes it more difficult for the parents to log in and access their account. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We set up an appointment with ProCare and the sells team did a great job answering our questions and walking us through it step by step. Switched from [ClassDojo](https://www.capterra.com/p/124446/ClassDojo/) Curacubby was going under and lost us money. It was very expensive. We didn't like the transition from new owners. Dojo is what we used to message parents. Review Source RD Ragan D. Preschool Teacher Child Day Care Services Used the software for: 1-2 years ### "ProCare Review" October 20, 2025 4.0 ProCare has made communication with parents a breeze. We are also sending out monthly newsletters which are easy to come up with. Attendance is made easier for parents and staff. Pros It makes Attendance and parent teacher communication easier. I also love the ease of sending out monthly newsletter to ensure everyone stays in the loop. Cons It takes some getting used to occasionally after every update. It also sings you out after every update. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ProCare offered more things that we needed. Newsletter was a big thing that the other company didn't offer. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source CR Chellbi R. Owner Child Day Care Services Used the software for: 1-2 years ### "Procare Review " October 20, 2025 5.0 Overall, the app is really convenient and nice to have. I do enjoy it more than brightwheel, minus the price. Pros I love how easy Procare is to use for both the staff and the parents. The parents are able to get notifications right away with what their child does throughout the day. This provides ease for the parents. I’m able to use the Lead option to manage new children who are interested in coming to my center. Cons It is a little more spendy compared to other platforms like Brightwheel. I don’t enjoy the fees that I get changed when my parents decide to pay through the app with a card or bank account. The fees get really expensive on top of the monthly fee to have the app. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Because I was joining a curriculum that required you to have Procare. Review Source LB Leighann B. Owner and Director Education Management Used the software for: 1-2 years ### "Not perfect, but is the best I've used" April 21, 2025 4.0 Overall I am incredibly pleased with Procare. It saves me time with day-to-day operations and is very user friendly! Pros I enjoy the convenience of everything happening on one platform - attendance, billing, staff time cards, parent and staff communication, onboarding new clients - it really simplifies my day! I also LOVE that when I have an issue with the program I can quickly get help through customer service, or I can even suggest an upgrade to the product. Love it when Procare comes through with a fix that didn't previously exist! Cons I wish I could issue partial refunds. Currently the only option is to issue a 100% refund for a payment, which is incredibly problematic if I am having to issue a prorated refund for a tuition or fee payment. My only workaround is to have the bank issue a check, but then trying to log the payment that took place outside of Procare get messy. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) I did not like Brightwheel's billing platform. Review Source EF Elizabeth F. Director Education Management Used the software for: 2+ years ### "Procare for the win. " July 28, 2025 4.0 I'm quite happy with the overall experience. Procare is constantly updating their features in which they take our suggestions into account. Pros Procare is easy to use, has good customer support, and allows you to keep tabs on all communication. Cons There are some features that I would love to see added. Simplified registration form and profile combination so there are no doubles of information. Alternatives considered [Playground](https://www.capterra.com/p/220200/Playground/)[Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better price, same product. There were not many things the others could offer that would make it better for us. Review Source YA YESENIA A. Directo oif operations Education Management Used the software for: 2+ years ### "Procare Solutions Makes Childcare Management Easier and More Efficient" October 28, 2025 5.0 Overall, our experience with Procare Solutions has been outstanding. The platform has truly simplified how we manage our school’s daily operations. Billing, attendance tracking, and child check-in and check-out are all handled efficiently in one easy-to-use system. The automation of payments saves time, reduces manual work, and minimizes errors. Parents appreciate the transparency and convenience of accessing their accounts and receiving updates through the app. Our staff finds Procare very user-friendly, and it has improved communication between teachers and families. The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges. Overall, Procare has enhanced organization, increased productivity, and helped us focus more on the children rather than administrative tasks. It’s a reliable, time-saving tool that continues to make a positive difference in our daily operations. Pros Procare Solutions has been amazing for our school’s billing and daily operations. It makes tracking payments simple and accurate, ensuring nothing is missed. The system allows us to easily monitor attendance and provides a smooth check-in and check-out process for children, giving both staff and parents peace of mind. Everything is organized in one place, saving us valuable time and reducing paperwork. Procare has truly streamlined how we manage our center, making it easier to focus on the children instead of administrative tasks. It’s a reliable, user-friendly tool we now consider essential to our daily routine. Cons While Procare Solutions has many great features, one of the biggest challenges we’ve faced involves the payment system. We’ve had several instances where parents made payments, but those payments did not immediately reflect on their accounts. This caused confusion for both our staff and families, requiring extra time to track down receipts, verify transactions, and manually adjust balances. Although customer support has been helpful, the issue has occurred multiple times, which can be frustrating for parents who believe they’ve paid on time. We hope Procare continues to improve its payment processing reliability to make billing smoother and more consistent. Review Source AW Alyssa W. Teacher Child Day Care Services Used the software for: 2+ years ### "Alyssa's thoughts" November 18, 2025 4.0 No bad i do well with everything. Its been user friendly and our \[sensitive content hidden\] can message us directly in the app which has been nice. Pros I like how it connects to our front check in so i dont have to personally sign kids in or out. This helps both the office and classroom to better keep tabs on who's here and where they are. Cons In the past we had an app that had a page the displayed all the kids and what we entered. So it would list all kids clocked in on the left and the if you put breakfast in gor 1 kid, diaper for 5 kids activity, lunch, am snack, pm snack, nap it would show at the top and a dot in the boxes for who got things put in. Like a chart itvwould show johnny, tommy, sara hot breakfast but no dot by matt, joe, bob meant you didn’t enter another in that category. Activities would have a number so if i entered 5 activities and it showed tommy only did 3 activities i knew i missed him some how and could cirrect it. With procare i have to ho into each child individually and scroll to see what was entered. The other sight had a great concept with the chart. It was called Hi Momma if you need to see better how it worked Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source KD Kimberly D. Director Child Day Care Services Used the software for: 2+ years ### "Procare Solutions for Child Care Centers" November 14, 2025 3.0 What I appreciate most is how user-friendly it is—our families adapted quickly, and our team relies on it daily. Procare truly helps our center run more professionally and confidently. Highly recommend for any early childhood program looking to streamline operations and strengthen communication with families. Pros It keeps everything organized, efficient, and easy for both staff and families. The check-in/out system is smooth, the parent communication features help us stay connected on the procare app and messenger. Cons Finding the correct report, not as streamlined and easy friendly as other programs. Be wonderful if we could upload the the immunization records and have them imported into the student management part. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Ease of programming and implementation - Review Source BP Billy P. owner Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier, but Could Add Key Features" August 30, 2025 4.0 Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help. One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours). Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers. Pros All-in-one platform for attendance, billing, and parent communication User-friendly and easy to navigate Responsive and helpful support team Saves time on daily operations Cons Limited ability to write off or charge off parent accounts in the online version Changing bank account details for tuition deposits requires backend support and takes 48+ hours Review Source SEC Siena Elise C. Administration Assistant Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier" October 20, 2025 5.0 Procare has been an amazing tool for our daycare. It has made daily operations so much easier—from communicating with parents to managing billing and attendance. I love how simple it is to send updates, photos, and messages to families, keeping everyone informed and connected. The billing features are straightforward and save so much time. Overall, Procare has truly helped us stay organized and provide better service to our families. I highly recommend it to any childcare center! Pros Easy and reliable communication with parents Ability to send daily updates, messages, and photos Simple and organized billing and payment management Helps keep everything in one place and running smoothly Saves time for staff and improves parent engagement Cons It logs me out too quickly when I’m inactive, which is difficult during tuition payment time when parents drop by unexpectedly Signing back in can take time, especially when I need quick access Review Source BG Beth G. Director Child Day Care Services Used the software for: 1-2 years ### "Procare online solutions " October 28, 2025 5.0 It’s been super so far. Any time I’ve reached out for customer service or for any guidance it’s been pretty quick and they verified I was answered to the best of their ability Pros Procare has been instrumental in managing family communications and billing. From doing everything by hand to transitioning to digital it has been pretty seamless. Cons There is limited ability in setting up late fees, and bi-weekly billing doesn’t offer the ability to change the dates. Occasionally they have system errors which lead to lots of frantic texts as parents aren’t able to communicate with their locations Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions It seemed like it would be the smoothest Review Source HM Heather M. CEO Child Day Care Services Used the software for: 2+ years ### "Disappointed" October 20, 2025 3.0 We are strongly considering switching to a new provider, even at a considerable increase in cost. As a user for more than 10 years it's a sad place to be. Pros Covers all aspects of our business. Good features for family communication. Integrated payroll is an inexpensive solution. Cons Customer service has deteriorated, issues with credit card sales, integrated systems are clunky and don't sync regularly or do with error. Review Source