--- title: "Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Procare Solutions the right School Management solution for you? Explore 2809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews/" page_type: "reviews" language: "en" --- Procare Solutions 4.6 (2809) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 EM Elaine M Early Childhood TeacherChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “I like how good we can post the activities during the day for each child, the pictures we take can come either with a message or a learning skill“ April 9, 2026 KK Kaitlyn K Board SecretaryChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable.“ March 11, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers.“ November 12, 2025 KA Kristina A Teacher front deskChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though .“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 2809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source DD Darcel D. Pre-k teachet Child Day Care Services Used the software for: 1-2 years ### "Procare makes teachers lives easier" July 30, 2026 4.0 Overall, I think it’s a good app. Easy to use. Has a lot of great features. Makes my life easier as a teacher. Pros I like the communication with student families makes it easy. I also like that we can make incident reports where we were writing them out by hand and making copies. I like that we can contact all the teachers at once or one at a time. I also like that all of our students and their information is in one spot. I could look up birthdates or emails. It is very convenient. Cons The main thing that I dislike is that I get a a dot that shows that I have a message when I don’t. So sometimes times I miss a message because I think I don’t really have a message. I also would love it to be able to attach with Messages photos. Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. GB Giovanna B. Assistant Director Education Management Used the software for: Less than 6 months ### "Assitant Director " June 10, 2026 5.0 Overall, my experience with Procare Solutions has been positive. It provides the tools we need to manage daily school operations, student information, billing, and family communication in one platform. While there are areas where additional automation and enhanced communication features would improve efficiency, the system does the job well and continues to support our administrative and operational needs. Pros The new Room Runner has been the feature I like most. It has helped improve efficiency and has been especially useful for planning for the upcoming school year. Being able to access information more easily has made forecasting enrollment and classroom needs much simpler. One enhancement I would love to see is the ability to view projected income and child assignments for the next three months directly within the" Outgoing and Incoming tab". This would make long-term planning and budgeting even more effective. Cons While Procare offers many helpful features, I feel there are still several processes that could be further automated to improve efficiency. For example, when a child is assigned to a specific classroom or program, related tags should be applied automatically rather than requiring additional manual steps. I would also like to see more automation within billing. If a tuition rate or fee is attached to a specific program, the system should automatically apply those charges to the child's account when they are enrolled, reducing the risk of errors and saving administrative time. Another enhancement I would recommend is the addition of a school-wide communication wall or announcement board. Currently, most communications are sent through messages that generate emails, which can quickly overwhelm parents' inboxes. A centralized communication feed where families can view announcements, reminders, and updates would improve communication while reducing email volume. Switched from [Our School Hangout](https://www.capterra.com/p/230601/Our-School-Hangout/) We switched from OSH because we were experiencing issues with reporting accuracy. Having reliable and accurate reports is critical for enrollment management, billing, forecasting, and decision-making. Since transitioning to Procare, we have found the reporting to be more dependable and better suited to our operational needs. Review Source MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source JS Jennifer S. Family Coordinator Child Day Care Services Used the software for: 2+ years ### "Syncing Concerns" November 12, 2025 3.0 Overall Procare Solutions covers everything I need as a parent but not as much as an admin member. We find that there tends to be a lot of issues with syncing between the desktop version and Procare Connect. I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching. Pros As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers. Cons I am a member of the admin team that uses daily Procare and I absolutely hate how the desktop Procare does not sync with Procare connect. If I input information on the desktop version of Procare especially things like schedule and allergies it does not automatically sync with Procare Connect. I feel it is very redundant that I have to input this information in two places through the same system. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions It was my boss's decision to stay with Procare Switched from [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) It was the decision of our executive director which I believe was based heavily on financial reasons. Review Source NH Nicole H. Program Coordinator Child Day Care Services Used the software for: 6-12 months ### "Wish we would have switched sooner" June 10, 2026 4.0 We have enjoyed our switch to Procare, they made it a seamless transition. entering information is easy and efficient. Pros We like the ease of connecting with parents each day. we also like RoomRunner as we have easy access when phone calls come in about openings. Cons We wish that all information was available on the app and not emailed. parents complain to us that they cant find what they need when scrolling through potentially 100's of emails a day. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ease of using the billing features and integration Review Source DJ Danielle J. Director Child Day Care Services Used the software for: 1-2 years ### "ProCare is Pro-Parent " April 29, 2026 4.0 The onboarding experience was really nice. However, it's been hard to contact anyone since then. I do worry about how I'm supposed to resolve these issues when I can't contact anyone about them. Pros VALUE FOR MONEY. Our families and I love that it's an all-in-one system. From payments, to newsletters and quick parent communication. Cons CUSTOMER SUPPORT. It has been really hard to get ahold anyone anytime that we've had an issue, problem or question. I'm still waiting to hear back about an issue I asked long ago. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We might still switch. It'll depend on if someone will contact me or not about my question. Review Source SS Stacia S. Teachers Aide Child Day Care Services Used the software for: 2+ years ### "A Solid app for the most part." July 30, 2026 5.0 We don’t have a use for all its features but it does make things easier having these things all in one spot. Pros It’s easy to keep parents informed so that they know sooner when something happens and that information about students is all in one location for filling out forms Cons That notification dot doesn’t go away sometimes so it looks like you have a message when you really don’t. It can be frustrating and confusing. Review Source RD Robyn D. Director Child Day Care Services Used the software for: 1-2 years ### "Recommend ProCare" October 20, 2025 5.0 Pros Great value for your money. We love the features such as; messaging, digital attendance, and the wide variety of activity options (ouch reports, notes, meal, mood, nap, and much more). I love the dashboard that should student ratio per classroom. So far, ProCare has been user friendly and easy to use on the staff side as well as parent side. Cons There are a few bugs. When there are loading errors, it makes it more difficult for the parents to log in and access their account. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We set up an appointment with ProCare and the sells team did a great job answering our questions and walking us through it step by step. Switched from [ClassDojo](https://www.capterra.com/p/124446/ClassDojo/) Curacubby was going under and lost us money. It was very expensive. We didn't like the transition from new owners. Dojo is what we used to message parents. Review Source RD Ragan D. Preschool Teacher Child Day Care Services Used the software for: 1-2 years ### "ProCare Review" October 20, 2025 4.0 ProCare has made communication with parents a breeze. We are also sending out monthly newsletters which are easy to come up with. Attendance is made easier for parents and staff. Pros It makes Attendance and parent teacher communication easier. I also love the ease of sending out monthly newsletter to ensure everyone stays in the loop. Cons It takes some getting used to occasionally after every update. It also sings you out after every update. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ProCare offered more things that we needed. Newsletter was a big thing that the other company didn't offer. Review Source KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Best child care software on the market" July 3, 2025 5.0 Procare has worked wonderfully for my center. After having used other systems and ending up frustrated (particularly with their billing capabilities), the Procare software has really show itself to be the best. Pros I have evaluated many child care management solutions, and Procare is the best. It has been around in the market long enough to have worked out the bugs, and they are adding new features all the time. The system isn't perfect, but it's always improving and it works wonderfully for home child care, as well as larger centers (I've run both). Cons I have had issues recently with the support team, due to some business changes and updates to my account that needed to be made. I've always had a good experience with support in the past, so I'm hopeful that this was a one-time problem. Alternatives considered [LineLeader by ChildcareCRM](https://www.capterra.com/p/129630/Child-Care-CRM/)[Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Reason for choosing Procare Solutions Procare is simply, most mature, feature rich, and validated software I've seen. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Brightwheel just wasn't a reliable enough system, and their billing platform left me frustrated every time I used it. Review Source MS Melinda S. Teacher floater - Education Coordinator Child Day Care Services Used the software for: 2+ years ### "Great Overall Experience with Minor Challenges" April 19, 2026 5.0 Overall, we have had a great experience using this program. It has helped streamline communication with families and staff, keeping everyone informed and connected. While there are a few areas that could be improved, it has been a dependable and beneficial tool for our program. Pros This program has been a valuable tool for communicating with families and staff. It makes it easy to share important updates, send messages, and keep everyone informed in real time. The ability to organize and streamline communication has really strengthened our connection with families. Cons Some features are not as user-friendly, especially for families who are less familiar with technology. There can be occasional delays or glitches that interrupt communication. Review Source YA YESENIA A. Directo oif operations Education Management Used the software for: 2+ years ### "Procare Solutions Makes Childcare Management Easier and More Efficient" October 28, 2025 5.0 Overall, our experience with Procare Solutions has been outstanding. The platform has truly simplified how we manage our school’s daily operations. Billing, attendance tracking, and child check-in and check-out are all handled efficiently in one easy-to-use system. The automation of payments saves time, reduces manual work, and minimizes errors. Parents appreciate the transparency and convenience of accessing their accounts and receiving updates through the app. Our staff finds Procare very user-friendly, and it has improved communication between teachers and families. The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges. Overall, Procare has enhanced organization, increased productivity, and helped us focus more on the children rather than administrative tasks. It’s a reliable, time-saving tool that continues to make a positive difference in our daily operations. Pros Procare Solutions has been amazing for our school’s billing and daily operations. It makes tracking payments simple and accurate, ensuring nothing is missed. The system allows us to easily monitor attendance and provides a smooth check-in and check-out process for children, giving both staff and parents peace of mind. Everything is organized in one place, saving us valuable time and reducing paperwork. Procare has truly streamlined how we manage our center, making it easier to focus on the children instead of administrative tasks. It’s a reliable, user-friendly tool we now consider essential to our daily routine. Cons While Procare Solutions has many great features, one of the biggest challenges we’ve faced involves the payment system. We’ve had several instances where parents made payments, but those payments did not immediately reflect on their accounts. This caused confusion for both our staff and families, requiring extra time to track down receipts, verify transactions, and manually adjust balances. Although customer support has been helpful, the issue has occurred multiple times, which can be frustrating for parents who believe they’ve paid on time. We hope Procare continues to improve its payment processing reliability to make billing smoother and more consistent. Review Source MM Melissa M. Teachers Asst Child Day Care Services Used the software for: 2+ years ### "Procare review" November 19, 2025 4.0 Over all my experience has been good. I would highly recommend this app to others. It has been a pleasure to use. Pros The app is user friendly in most aspects, and makes it easy to communicate with parents during the day. The customer support is always amazing. They work on an issue until they get it resolved. Cons The lesson planning area is hard to navigate and a bit clunky to use. When you change an activity it changes all lesson plans for every class in the school. Review Source SS Susan S. Teacher Child Day Care Services Used the software for: 2+ years ### "Procare review" April 22, 2026 4.0 It was easy to learn and incorporate in my classroom. I do wish there was a way to blur faces when taking pictures for those children that aren’t allowed to be posted with other children Pros I appreciate being able to communicate with parents as I don’t always see them at drop off. Also having information on the profile helps with communication Cons I wish that the video setting would allow for longer video. When working in a small group setting many times all isn’t captured Review Source LF Lynn F. Director Religious Institutions Used the software for: 2+ years ### "Thumbs Up for Procare!" September 4, 2025 5.0 Procare has provided my school with an excellent product and customer service to back it up. As stated above, it has provided a platform that our preschool families have found to be intuitive and reliable to navigate. Pros To say that I "like" Procare is an understatement. This platform has enabled our preschool to move from (1) "paper and pencil" registration/enrollment/organization/communication, etc., (2) parent to teacher to director to bank payment processing and staff communication to practically a totally online, but personal experience with our students and my staff- just for starters. It has enabled our preschool team to to join with our families as we send pictures and videos home throughout the school day. Financial reports, for both preschool and families are time-savers. The Procare customer service team is incredible when we have little issues, which are rare. We are thankful for this service and believe that we get great value for the cost. Cons It would be unfair to say that I dislike anything about Procare because their Customer Support team is always willing to assist, either by bot "Chat", online "Chat" or human support by phone. When we experience a need that Procare does not provide, there is a means to express the need in the hope that it can be provided. Twice, in my experience, the Procare team has augmented the program to adapt to specific needs from preschools. Review Source KL Kristina L. Director Child Day Care Services Used the software for: 1-2 years ### "Awesome Program" April 29, 2026 5.0 My overall experience with this App has been amazing, I can see what is going on and do not have to be at the daycare. Pros What I like most about the Pro Care App is that everything is online and I do not have to mess with any paperwork. Cons What I dislike about the Pro Care App is I wish there was a way to print out the attendance for daily per class. Review Source JB Joanne B. Child care Child Day Care Services Used the software for: 1-2 years ### "Good program " April 29, 2026 4.0 I like that we can do so much within the application, we don’t use some of the features, such as the camera due to so many families do not like their child’s pictures taken. Pros I love that we can communicate with our childrens families and that all their information is in one app. We also use it for conducting attendance, which is great! J Cons Sometimes in the midst’s of working in the app, it sometimes kicks me out, then have to sign back in, including password and all Review Source JR Jen R. Assistant Director Child Day Care Services Used the software for: 2+ years ### "We love Procare!" April 16, 2026 4.0 It has been positive overall. I wish there was a way to edit messages that have been sent to parents. Sometimes you find a mistake after sending it and you can only trash it. Pros Ease of use- it is user friendly. I like the student management. It makes it easy to keep track of students and families. Cons There is not a way to edit the messages that teachers put out to the parents. The office has to trash the message if it's not up to par (grammar and spelling errors, etc.) The billing portion can be tricky- it frequently has glitches. Review Source MO Maureen O. Owner-Operator Child Day Care Services Used the software for: 6-12 months ### "Procare Review " August 25, 2025 4.0 When I've had to call for help, the helpdesk folks are very kind and helpful. My issues have been resolved quickly. Pros The web-based platform looks great and is easy to use. I like that parents and teachers can easily check children in/out of school and individual classrooms. My teachers like how easy it is to upload lesson plans on to the platform, and how simple it is to take and upload photos of the children throughout the day. Parents love that they can see what the child is learning, evidence of that learning, and other events/activities of the day. Cons The 'back end' of the software is clunky and non-intuitive. Without extensive experience and training the admin side of the software is not easy to use. It can be extremely frustrating to update. Parents often have trouble updating their children's information on their user interface independently of admin. Review Source JC Jacqueline C. Lead infant teacher Child Day Care Services Used the software for: 2+ years ### "Procare review" April 29, 2026 5.0 Overall I've been using procare at my daycare center for almost 3 years now and before this center I worked at another who also used procare and I've always thought it was good to use Pros Easy to learn how to use, communication with parents through messages, helps track bottles throughout the day Cons Sometimes the app doesn't work or logs me out of it which can be time consuming sometimes if the password needs to be reset Review Source DW Dana W. Toddler Teacher Child Day Care Services Used the software for: 6-12 months ### "Great system but could use some updates" November 15, 2025 4.0 Overall I am happy with Procare. It is a beneficial system to communicate with parents and provide a daily report. There are some places that could use improvement but it is in general it works well for our classroom. Pros I like that it is easy to select activities for children to share with parents and guardians. Parents are easily able to send messages to the classroom as well to let teachers know if they will be late or if their child will not be in attendance that day. As a parent, I enjoy getting the email summary at the end of each day. Cons We have had a number of issues with connectivity. It's not a constant issue but does happen on occasion. As a teacher, I would prefer if there were a few more options when it comes to adding bathroom activities. It defaults to diaper and as a mixed classroom, I would like to be able to set some children to default to potty over diaper. It doesn't appear that the push notifications work well on Android as I have never gotten them for my child or my classroom on my phone but my child's notifications come through in the classroom iPad. Review Source SK Sabrina K. Support teacher Child Day Care Services Used the software for: 2+ years ### "Procare teacher user" April 16, 2026 5.0 I enjoy using it. I would recommend any daycare center to get procare for their workers. Nice and friendly to use. Pros Child and parent management Easy to use student management Teacher communication Face to face is great Cons Sometimes won't load. I have not really had any problems with procare other than sometime is slow to load Review Source