# Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Procare Solutions the right School Management solution for you? Explore 2802 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2802) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 JS Jamie S DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time.“ August 26, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 NV Nayomi V DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive and offers a wide range of features that make managing our center much easier — from attendance tracking to billing and parent communication.“ August 26, 2025 KK Kaitlyn K Board SecretaryChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable.“ March 11, 2026 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 WR Whitney R Pre-K TeacherChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “Currently Im not able to download the Childs photo. When this came up was end of the year when we wanted to make student year books, however we were unable to download a group of photos by student, class or year.“ August 31, 2025 ## Showing most helpful reviews Showing 1-25 of 2802 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source DJ Danielle J. Director Child Day Care Services Used the software for: 1-2 years ### "ProCare is Pro-Parent " April 29, 2026 4.0 The onboarding experience was really nice. However, it's been hard to contact anyone since then. I do worry about how I'm supposed to resolve these issues when I can't contact anyone about them. Pros VALUE FOR MONEY. Our families and I love that it's an all-in-one system. From payments, to newsletters and quick parent communication. Cons CUSTOMER SUPPORT. It has been really hard to get ahold anyone anytime that we've had an issue, problem or question. I'm still waiting to hear back about an issue I asked long ago. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We might still switch. It'll depend on if someone will contact me or not about my question. Review Source AF Amy F. Director Child Day Care Services Used the software for: 1-2 years ### "Good program! " April 9, 2026 4.0 Overall we have enjoyed using Procare. Most parents like the different features, especially being able to check on their children throughout the day. Pros We love all the features of Procare! Check in/check out, invoices, and messages get used the most. It helps with our day to day. Cons Parents and teachers tend to get kicked out and have to reset their passwords more often than we feel is necessary. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easier to use and set up. It was also easier for parents to use. Review Source EM Elaine M. Early Childhood Teacher Child Day Care Services Used the software for: 6-12 months ### "Enjoy procare" April 9, 2026 4.0 This app is good to record the acitvities we do with our children everyday also is easy to manage the attendance and communicate with the parents Pros I like how good we can post the activities during the day for each child, the pictures we take can come either with a message or a learning skill Cons How the lessons show up, will like to print out bigger and more clear, also to have the option for art activities Switched from [MamaCRM](https://www.capterra.com/p/10030643/MamaCRM/) At first was hard to switch but we are getting use to Review Source BW Beth W. Teacher Child Day Care Services Used the software for: 1-2 years ### "Preschool Teacher" April 9, 2026 4.0 Pros Student information and parent contact is simple and easy to use. Can create incident reports easily and track them. Cons When you send multiple pictures in one post they come through as separate alerts. Gets overwhelming for parents. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) We were looking for something that was more user friendly. Review Source MS Melinda S. Teacher floater - Education Coordinator Child Day Care Services Used the software for: 2+ years ### "Great Overall Experience with Minor Challenges" April 19, 2026 5.0 Overall, we have had a great experience using this program. It has helped streamline communication with families and staff, keeping everyone informed and connected. While there are a few areas that could be improved, it has been a dependable and beneficial tool for our program. Pros This program has been a valuable tool for communicating with families and staff. It makes it easy to share important updates, send messages, and keep everyone informed in real time. The ability to organize and streamline communication has really strengthened our connection with families. Cons Some features are not as user-friendly, especially for families who are less familiar with technology. There can be occasional delays or glitches that interrupt communication. Review Source JLL Jennifer Ledezma L. ADMINISTRATION Child Day Care Services Used the software for: 2+ years ### "THANK YOU PROCARE!" October 20, 2025 5.0 I truly enjoy using Procare and want to express my sincere appreciation for all the support that has been given. From the moment I started using the platform, I’ve found it to be incredibly user-friendly, efficient, and thoughtfully designed to meet the needs of both educators and families. It has made communication so much smoother and has helped me stay organized with daily updates, attendance tracking, and important reminders. What I appreciate most is the level of support and responsiveness from the Procare team. Anytime I’ve had a question or needed assistance, the help has been prompt, professional, and genuinely kind. It’s clear that the team behind Procare truly cares about creating a positive experience for users. Procare has become an essential part of our school routine — it keeps everything connected and helps build stronger relationships between staff and families. I feel more informed, more supported, and more confident knowing that we have a reliable system in place. Thank you, Procare, for your continued dedication and for making such a meaningful difference in our day-to-day operations. I’m grateful for all that you do! Pros I truly appreciate how supportive the team has been. From the very beginning, their kindness, patience, and willingness to help have made a meaningful difference. Whether it's answering questions, resolving concerns, or simply offering reassurance, their support has consistently exceeded my expectations. It’s clear that they genuinely care about the people they serve, and that level of dedication doesn’t go unnoticed. I feel valued, heard, and encouraged — and that’s something I’m deeply grateful for. Thank you for being such a reliable and compassionate presence. Your support means the world! Cons One area I feel could be improved is the process for handling urgent matters. While I appreciate the overall support and responsiveness, there are times when pressing issues require quicker attention or clearer escalation steps. Having a more streamlined system for identifying and resolving time-sensitive concerns would make a meaningful difference — especially when it comes to ensuring smooth communication and minimizing disruptions. I truly value the effort and dedication of the team, and I share this feedback with the hope of strengthening our experience even further. Thank you again for all that you do! Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions I chose Procare over Brightwheel because I’m absolutely in love with the Parent Newsletter feature and how easy it is to engage with families. The platform makes communication feel personal, organized, and effortless — which is so important when building strong relationships between school and home. The newsletter tools allow us to share updates, photos, and important information in a way that feels warm and professional. Parents stay informed and connected, and I’ve noticed how much more engaged they are because of it. Procare truly understands what educators and families need. It’s not just a management tool — it’s a bridge that brings our community closer together. I’m so glad I made the switch! Review Source VR Verified Reviewer EdTech Education Management Used the software for: 2+ years ### "Procare - a comprehensive solution with lots of implementation support" September 4, 2025 5.0 We transitioned shortly after the return from the pandemic and parents really liked being able to see ratios and other updates about the day. it was easy to implement with lots of support provided by procare Pros We set this up for our PreK and customers loved the experience. It's easy fo set up billing through the software and parents are able to payments, messages to teachers and how they sign their child in and out each day. Our admin finds it easy to manage classes and students. Cons This was a pricey solution but we ultimately like having everything, including payment and parent management, on one platform. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions they had better payment options for customers Review Source CB Caitlin B. Director Child Day Care Services Used the software for: 2+ years ### "Desktop and Engagement App" August 25, 2025 4.0 While this is the only childcare software I have used over the years, I have been very happy with the usability. Sometimes it's hard to find what you want, but with a little time and determination you can always figure it out. Pros I love how there possibilities for running reports and seeing information offers such a wide variety. Syncing everything to Procare Engagement App for parents is also really nice. One of the reasons we chose engagement as a software for parents was because of the syncing. Whenever I have called the support team they have always fixes issues promptly and with great customer service. Cons Something that's frustrating for parents in that if they have a child at more than one of our locations they have different sign in pins for each location. While it's a small problem, I think having a sign-in pin specific to each person regardless of location would be nice. Secondly- and I realize it's a safety protocol, but when we transfer students between locations- have the TE information transfer with the student would be so nice. Again- I know it's for safety reasons, but maybe information like could be accessed with a pin code or password? Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easily accessible and links well to other procare products and services Review Source KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Best child care software on the market" July 3, 2025 5.0 Procare has worked wonderfully for my center. After having used other systems and ending up frustrated (particularly with their billing capabilities), the Procare software has really show itself to be the best. Pros I have evaluated many child care management solutions, and Procare is the best. It has been around in the market long enough to have worked out the bugs, and they are adding new features all the time. The system isn't perfect, but it's always improving and it works wonderfully for home child care, as well as larger centers (I've run both). Cons I have had issues recently with the support team, due to some business changes and updates to my account that needed to be made. I've always had a good experience with support in the past, so I'm hopeful that this was a one-time problem. Alternatives considered [LineLeader by ChildcareCRM](https://www.capterra.com/p/129630/Child-Care-CRM/)[Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Reason for choosing Procare Solutions Procare is simply, most mature, feature rich, and validated software I've seen. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Brightwheel just wasn't a reliable enough system, and their billing platform left me frustrated every time I used it. Review Source KG Karen G. Director Child Day Care Services Used the software for: 2+ years ### "Procare is the best program to use to manage your school" August 25, 2025 5.0 I have always liked using Procare verses other programs. Procare customer service is always available when you need them. It is easy to communicate with families and staff. I also love the learning section and being able to put in lesson plans. Pros This program has always been easy to navigate and understand. There are many different types of reports you can make for important data needed. We love having all of the students information easy to access. The parents love the communication through daily reports showing meals and naps, incident reports, and pictures throughout the day. Cons I am not a fan of the new messaging system with it going to two different places. We do not allow access to out teachers so it is not needed and makes us miss some of the messages. Switched from [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) New school was using Procare. I had used it in the past at a different school, but they changed it to their corporate program. I always missed Procare. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source AD Ashley D. Owner Admin Teacher Child Day Care Services Used the software for: 6-12 months ### "Procare for the win!" May 23, 2025 5.0 Overall, I am so glad we decided to invest in our daycare by using Procare. For the small amount it costs us monthly, it pays for itself with time saved! Bonus is that the parents really like us using it also! Pros What I like most about Procare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way. Cons If I had to pick a con about Procare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions I chose Procare because I felt like we would be more satisfied. The representative was very upfront with all information & features including offering the best pricing immediately. Bright wheel quoted a cost, then when I stated I decided to go with Procare, they came down on their cost in attempt to "beat Procare out". I just personally did not care for that approach to business. Also, there was no feature or capability that Brightwheel had that Procare did not. Plus, I preferred the layout and ease of use of Procare. Review Source SS Sandy S. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Value for Money" October 20, 2025 4.0 Overall it has been a good management program for our center. We only use it for program management. Pros Procare has been a great change for our program. It has a lot of features to the small amount we pay monthly. It is easy to learn and navigate for new users. Cons Support at times is hard to reach a real person. For a billing problem we were having, I called and left messages multiple times and never heard back from anyone. Thankfully the situation resolved itself. Switched from [Office Center](https://www.capterra.com/p/23499/Office-Center/) Better and more options for our program with Procare. Review Source PA Patricia A. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Excellent but has some upgrades that would help" October 20, 2025 4.0 Overall I like Procare, it it user friendly and easy to navigate. However as of recent with the new changes implemented there have been a ton of bugs and the flow of the ledger seems to be off making it aggravating for centers using the software before the major update. Pros Over procare has been very useful and a time saver for our company as a whole. Whenever there is a problem customer service is generally easy to connect with. I also love that my teachers are able to directly connect with parents throughout the day and send to the minute updates for their babies. It's very reassuring for our parents to have that open line of communication and availability to and with our teachers and staff while their child is in our care. Cons It has capability to capture CACFP enrollment but it doesn't do anything beyond that. We have to pay for and use a separate software to capture the data. Procare also does not offer integration with other software like kidkare to capture new student enrollment/information. There is not an easier way to create separate accounts linked for billing for parents that are co-parenting but have other children. Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source BR Brenda R. Family Services Coordinator Child Day Care Services Used the software for: 2+ years ### "Tuition Express Credit Card Payment Issue" October 21, 2025 5.0 Pros I recently had a couple of issues with a parent making a credit card payment at the center. Customer support was available right away (wait time was very minimal) and they were able to help me fix the different problems with each payment. Cons When a parent is at the center wanting to make a credit card payment with Tuition Express there should be a place to confirm the amount is what they want to pay. My issue was the parent only wanted to pay part of the bill and I processed the full payment. I think it would be helpful to have a screen that says are you sure you want to pay this amount. Review Source JR Jill R. Office Manager Education Management Used the software for: 1-2 years ### "Procare Review" October 27, 2025 4.0 Overall, Procare is a great value for a small school while keeping attendance, billing and daily communications with our families. Pros Overall Procare is user friendly from a staff and family perspective. It is a great value for the money and customer support is a 5 star rating. Cons Our android use families have issues at times signing in/out their children. The teachers will occasionally have issues with formatting and sending newsletters. Review Source VR Verified Reviewer Program Director Child Day Care Services Used the software for: 1-2 years ### "Procare is the best software in childcare!" August 25, 2025 5.0 The last 15 years Procare has evolved and still remains use friendly. The technically support is always helpful and friendly. Overall good easy student tracking, helpful features, but pricing could be more affordable. Pros Easy to use, helps with parent communication, attendance, billing, and streamlines daily tasks. I have always recommended Procare to others in our industry. Cons Sometimes updates cause glitches, and reports can be a little tricky to customize. The technical support team is always helpful at solving any problems. Great customer services. Review Source HU Heather U. Director Child Day Care Services Used the software for: 2+ years ### "We just want 1 message portal!" August 25, 2025 4.0 Overall, ProCare is the heart of our center and we use it all day every day to manage billing, ratios, waitlists, rosters, etc. Pros It connects us to parents and families in real time. We use the message feature constantly to send updates and reminders. For billing it is a safe and reliable payment option, easy to navigate. Cons We dislike the new office vs. classroom message feature. Our classroom teachers do not message parents, only admin, so we wish we could just disable one of the message portals. It is super confusing to parents to know which one to use, and we are constantly having to click between the inboxes to check messages. Also, the frequent server errors. Review Source PP Patricia P. Front Desk Coordnator Education Management Used the software for: 1-2 years ### "Works for Us!" April 29, 2026 5.0 It is absolutely worth the value for the money. The connection between child and parent management is spot on. Teacher communication is easy to work with when messaging. Pros I love the student management and Ease of use. I work at the front desk, and this product makes my job with customer support flow. Cons I really have nothing bad to say. Any problems we may have are reported and fixed quickly. i have only good things to report. Review Source