# Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Procare Solutions the right School Management solution for you? Explore 2807 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2807) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 11th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Holistic childcare administration platform 94% positive reviews out of 229 Most reviewers indicate childcare and daycare management simplifies tasks, enhances parent communication, and supports regulatory needs. Jennifer E. Preschool Director, 11 - 50 employees. "Procare is a comprehensive childcare management software that has greatly improved and streamlined our schools operations." Frequent technical glitches and delays 48% negative reviews out of 242 Some reviewers describe recurring bugs, slowdowns, and long support wait times that disrupt daily operations. Summer R. Lead Infant Teacher, 2 - 10 employees. "Procare Solutions unfortunately has bugs and glitches that are repetitive and crashes that can last hours" Comprehensive attendance management tools 94% positive reviews out of 169 Most reviewers describe attendance tracking as efficient, integrating check-in/out, payroll, and reporting for streamlined operations. YESENIA A. Directo oif operations, 11 - 50 employees. "Billing, attendance tracking, and child check-in and check-out are all handled efficiently in one easy-to-use system." Desktop and mobile integration issues 50% negative reviews out of 220 Some users report the desktop version is Windows-only, lacks Mac support, and suffers from syncing inconsistencies. Christie B. Assistant Agency Coordinator, 51 - 200 employees. "There are times data does not sync from the online version to the desktop version and vice versa which can make things difficult." All-in-one center administration 94% positive reviews out of 99 Most reviewers find center management tools centralize operations, support compliance, and adapt to centers of any size. Tina O. Director, 2 - 10 employees. "It does not matter that I am a small, privately owned center or a multi-location center, it can be used no matter the size!" Limited and confusing accounting features 51% negative reviews out of 138 Some reviewers find accounting lacks integration, is difficult to reconcile, and requires manual workarounds for accuracy. Patricia L. Administrator, 51 - 200 employees. "The accounting is difficult because it does not link with any accounting program like Quickbooks, etc." ## Showing most helpful reviews Showing 1-25 of 2807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions provides the most solutions to our needs. Review Source GB Giovanna B. Assistant Director Education Management Used the software for: Less than 6 months ### "Assitant Director " June 10, 2026 5.0 Overall, my experience with has been positive. It provides the tools we need to manage daily school operations, student information, billing, and family communication in one platform. While there are areas where additional automation and enhanced communication features would improve efficiency, the system does the job well and continues to support our administrative and operational needs. Pros The new Room Runner has been the feature I like most. It has helped improve efficiency and has been especially useful for planning for the upcoming school year. Being able to access information more easily has made forecasting enrollment and classroom needs much simpler. One enhancement I would love to see is the ability to view projected income and child assignments for the next three months directly within the" Outgoing and Incoming tab". This would make long-term planning and budgeting even more effective. Cons While Procare offers many helpful features, I feel there are still several processes that could be further automated to improve efficiency. For example, when a child is assigned to a specific classroom or program, related tags should be applied automatically rather than requiring additional manual steps. I would also like to see more automation within billing. If a tuition rate or fee is attached to a specific program, the system should automatically apply those charges to the child's account when they are enrolled, reducing the risk of errors and saving administrative time. Another enhancement I would recommend is the addition of a school-wide communication wall or announcement board. Currently, most communications are sent through messages that generate emails, which can quickly overwhelm parents' inboxes. A centralized communication feed where families can view announcements, reminders, and updates would improve communication while reducing email volume. Switched from [Our School Hangout](https://www.capterra.com/p/230601/Our-School-Hangout/) We switched from OSH because we were experiencing issues with reporting accuracy. Having reliable and accurate reports is critical for enrollment management, billing, forecasting, and decision-making. Since transitioning to Procare, we have found the reporting to be more dependable and better suited to our operational needs. Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source NH Nicole H. Program Coordinator Child Day Care Services Used the software for: 6-12 months ### "Wish we would have switched sooner" June 10, 2026 4.0 We have enjoyed our switch to Procare, they made it a seamless transition. entering information is easy and efficient. Pros We like the ease of connecting with parents each day. we also like RoomRunner as we have easy access when phone calls come in about openings. Cons We wish that all information was available on the app and not emailed. parents complain to us that they cant find what they need when scrolling through potentially 100's of emails a day. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ease of using the billing features and integration Review Source SS Samantha S. Preschool Administrator Education Management Used the software for: 2+ years ### "Procare Solutions has been a blessing for a non-profit Preschool." June 8, 2026 4.0 has what we need - and our parents need - to communicate, interact, and feel like they are a part of their children's day. We as the administration use it everyday, usually by desktop but sometimes via app, to help communicate with parents and have it for our licensing authority when they are here as well. Pros We have been using for a few years now. For the value of it's subscription, it really does mostly everything you need to ensure your child care center is operating smoothly. It's pretty easy to use for both the parents and the staff, and allows us to update as needed. It is excellent for assisting in student management, and now has the new feature to look at all the rooms and help with capacity and placement dates. Parents use it as a form of communication to the teachers, and this is the number one use of it. The user interface is pretty easy to learn. Customer Support can sometimes have some long waits, but things are taken cared of pretty quickly with them. Working on new features with the team is always fun too, to see our side of how to use the app, and they take the feedback seriously. Cons I do think there is some updates that are much needed on the app still. They do have a feedback form that can submit ideas for these things. I also believe that sometimes it can be a pain to get some of the reports for things, and my staff doesn't like this as much, but once you get past some of it - it really isn't too hard to set up. Review Source KA Kristina A. Teacher front desk Child Day Care Services Used the software for: 6-12 months ### "Good system for center accountability.." June 2, 2026 4.0 Tasks and students are clearly defined, search bar is intuitive.. takes some practice toggling through task bar for daily parent chat and pictures, but easier with time.. Pros The overall management of both enrolled and in attendance at the center..easy for parents and staff to see by classroom, check in and out . Cons Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though . Review Source KM Kayla M. Director Education Management Used the software for: 1-2 years ### "Great program!" June 10, 2026 4.0 Great experience - the ease of entering info is fantastic, as well as tracking student info and waitlists. Pros Ease of use, easy tracking students and info, waitlist info is easy to find and work with parents. Very pleased! Cons Billing can be difficult to understand and help parents with as well as not communicating with parents. Review Source SR Summer R. Lead Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "Easy to Love, Hard to Leave" October 21, 2025 4.0 We have tried other applications and although there were pros to them, Procare had the most success amongst our staff. Pros has a simplified layout that is organized and condensed to most important features. Fast communications and the ability to post information and update as necessary. Cons unfortunately has bugs and glitches that are repetitive and crashes that can last hours Switched from [Slack](https://www.capterra.com/p/135003/Slack/)[CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) The above mentioned products were using way too much time to communicate anything. I’d rather not need to jump through hoops to get anything done. Review Source CR Chellbi R. Owner Child Day Care Services Used the software for: 1-2 years ### "Procare Review " October 20, 2025 5.0 Overall, the app is really convenient and nice to have. I do enjoy it more than brightwheel, minus the price. Pros I love how easy Procare is to use for both the staff and the parents. The parents are able to get notifications right away with what their child does throughout the day. This provides ease for the parents. I’m able to use the Lead option to manage new children who are interested in coming to my center. Cons It is a little more spendy compared to other platforms like Brightwheel. I don’t enjoy the fees that I get changed when my parents decide to pay through the app with a card or bank account. The fees get really expensive on top of the monthly fee to have the app. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Because I was joining a curriculum that required you to have Procare. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source YA YESENIA A. Directo oif operations Education Management Used the software for: 2+ years ### "Procare Solutions Makes Childcare Management Easier and More Efficient" October 28, 2025 5.0 Overall, our experience with has been outstanding. The platform has truly simplified how we manage our school’s daily operations. Billing, attendance tracking, and child check-in and check-out are all handled efficiently in one easy-to-use system. The automation of payments saves time, reduces manual work, and minimizes errors. Parents appreciate the transparency and convenience of accessing their accounts and receiving updates through the app. Our staff finds Procare very user-friendly, and it has improved communication between teachers and families. The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges. Overall, Procare has enhanced organization, increased productivity, and helped us focus more on the children rather than administrative tasks. It’s a reliable, time-saving tool that continues to make a positive difference in our daily operations. Pros has been amazing for our school’s billing and daily operations. It makes tracking payments simple and accurate, ensuring nothing is missed. The system allows us to easily monitor attendance and provides a smooth check-in and check-out process for children, giving both staff and parents peace of mind. Everything is organized in one place, saving us valuable time and reducing paperwork. Procare has truly streamlined how we manage our center, making it easier to focus on the children instead of administrative tasks. It’s a reliable, user-friendly tool we now consider essential to our daily routine. Cons While has many great features, one of the biggest challenges we’ve faced involves the payment system. We’ve had several instances where parents made payments, but those payments did not immediately reflect on their accounts. This caused confusion for both our staff and families, requiring extra time to track down receipts, verify transactions, and manually adjust balances. Although customer support has been helpful, the issue has occurred multiple times, which can be frustrating for parents who believe they’ve paid on time. We hope Procare continues to improve its payment processing reliability to make billing smoother and more consistent. Review Source PA Patricia A. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Excellent but has some upgrades that would help" October 20, 2025 4.0 Overall I like Procare, it it user friendly and easy to navigate. However as of recent with the new changes implemented there have been a ton of bugs and the flow of the ledger seems to be off making it aggravating for centers using the software before the major update. Pros Over procare has been very useful and a time saver for our company as a whole. Whenever there is a problem customer service is generally easy to connect with. I also love that my teachers are able to directly connect with parents throughout the day and send to the minute updates for their babies. It's very reassuring for our parents to have that open line of communication and availability to and with our teachers and staff while their child is in our care. Cons It has capability to capture CACFP enrollment but it doesn't do anything beyond that. We have to pay for and use a separate software to capture the data. Procare also does not offer integration with other software like kidkare to capture new student enrollment/information. There is not an easier way to create separate accounts linked for billing for parents that are co-parenting but have other children. Review Source jH juanita H. Assistant Director Government Administration Used the software for: 2+ years ### "If you Don't have ProCare Get it!" April 9, 2026 5.0 We have been using ProCare for two years now and are always promoting it when we have childcare meetings to other facilities. Having ProCare has been a great help! Pros Childcare performance has increased with an abundance. With, being able to contact parents real time through messages, incident reports, photos etc we are able to work more efficiently. Cons So far, we haven't found anything we do not like about ProCare. The only issue we have had so far is a couple of times where it has been down and we have had to go back to paper. Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source CA Christina A. Office assistant Child Day Care Services Used the software for: 1-2 years ### "Great software for childcare!" April 12, 2026 5.0 Overall this is a great program at a great value. Yes it needs some improvements but all the programs I've used does. They continue to get better and better. Pros Customer service is fast and they are so nice. The software is very easy to learn and fast. It's easy for eveyone to check in and out their children. Cons The reports you pull are not that good. I don't like the ones in spread sheet. They need to be in pdf form. Review Source ET Elizabeth T. Director Child Day Care Services Used the software for: 1-2 years ### "Procare Rocks" April 9, 2026 5.0 I really enjoy using procare. Forms are easy to find when licensing comes in. We are more organized. Pros Gives us an accurate count. Its easy navigate. Everything is all in one place. We know who is signed in and what time. Cons Sometimes it goes down but not often. There are times when parents are unable to get into their procare, but we can usually figure it out. Review Source RB Robin B. Teacher Child Day Care Services Used the software for: 2+ years ### "Love Procare " April 9, 2026 5.0 Love how you can communicate to parents and put the kids stuff what they do for the day and how there day goes! Pros Communication to parents and love how we can put stuff in procare instead on paper and love how parents to send us message nack Cons I really dont have any thing to say about what i dont like about procare the only thing ia when internet is out procare dont work Review Source AH Angelica H. Lead Child Day Care Services Used the software for: 6-12 months ### "Lead teacher, infant toddler room" May 1, 2026 5.0 From the morning routine, it is very easy to enter every activity in the accurate time. to the evening after nap and diapers changed. The observation helps the parents to understand the milestones and the goals children met every time they are doing the activities. Pros It is very easy to use, great communication with parents, great communications with teachers. did like everything in that application, because is very easy to use.from student management routines and insident reports. The insident reports help me to explain the time and the explanation for what happened at the moment and post the picture. Cons I did like everything in that application, because is very easy to use.from student management routines and insident reports. The insident reports help me to explain the time and the explanation for what happened at the moment and post the picture. Review Source JB Joanne B. Child care Child Day Care Services Used the software for: 1-2 years ### "Good program " April 29, 2026 4.0 I like that we can do so much within the application, we don’t use some of the features, such as the camera due to so many families do not like their child’s pictures taken. Pros I love that we can communicate with our childrens families and that all their information is in one app. We also use it for conducting attendance, which is great! J Cons Sometimes in the midst’s of working in the app, it sometimes kicks me out, then have to sign back in, including password and all Review Source SD Sami D. Preschool Assistant Teacher Child Day Care Services Used the software for: 1-2 years ### "A Preschool teachers POV" April 13, 2026 5.0 It's a wonderful and well thought out app. It's a very clear line of communication with plenty of options that benefit both parents and teachers. Pros I like the access and options it gives to teachers and families of children in our care. I appreciate the thorough detailing into what/how information needs to be communicated to parents and teachers. Cons Although the product's interface is thorough, there is always room for more improvement. Research into what types of things teachers communicate to their parents on an average day and implementation of new options based on that research would be appreciated. ps the options and interface for photo uploads could use some extra care. Review Source PP Patricia P. Front Desk Coordnator Education Management Used the software for: 1-2 years ### "Works for Us!" April 29, 2026 5.0 It is absolutely worth the value for the money. The connection between child and parent management is spot on. Teacher communication is easy to work with when messaging. Pros I love the student management and Ease of use. I work at the front desk, and this product makes my job with customer support flow. Cons I really have nothing bad to say. Any problems we may have are reported and fixed quickly. i have only good things to report. Review Source JC Jacqueline C. Lead infant teacher Child Day Care Services Used the software for: 2+ years ### "Procare review" April 29, 2026 5.0 Overall I've been using procare at my daycare center for almost 3 years now and before this center I worked at another who also used procare and I've always thought it was good to use Pros Easy to learn how to use, communication with parents through messages, helps track bottles throughout the day Cons Sometimes the app doesn't work or logs me out of it which can be time consuming sometimes if the password needs to be reset Review Source