# Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Procare Solutions the right School Management solution for you? Explore 2801 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2801) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers.“ November 12, 2025 HK Hajnalka K teacherChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “The app doesn't have a summary feature that lets you update daily reports for more than one student at a time.“ November 19, 2025 YA YESENIA A Directo oif operationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges.“ October 28, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 JS Jamie S DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time.“ August 26, 2025 KK Kaitlyn K Board SecretaryChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable.“ March 11, 2026 ## Showing most helpful reviews Showing 1-25 of 2801 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source AF Amy F. Director Child Day Care Services Used the software for: 1-2 years ### "Good program! " April 9, 2026 4.0 Overall we have enjoyed using Procare. Most parents like the different features, especially being able to check on their children throughout the day. Pros We love all the features of Procare! Check in/check out, invoices, and messages get used the most. It helps with our day to day. Cons Parents and teachers tend to get kicked out and have to reset their passwords more often than we feel is necessary. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easier to use and set up. It was also easier for parents to use. Review Source EM Elaine M. Early Childhood Teacher Child Day Care Services Used the software for: 6-12 months ### "Enjoy procare" April 9, 2026 4.0 This app is good to record the acitvities we do with our children everyday also is easy to manage the attendance and communicate with the parents Pros I like how good we can post the activities during the day for each child, the pictures we take can come either with a message or a learning skill Cons How the lessons show up, will like to print out bigger and more clear, also to have the option for art activities Switched from [MamaCRM](https://www.capterra.com/p/10030643/MamaCRM/) At first was hard to switch but we are getting use to Review Source BW Beth W. Teacher Child Day Care Services Used the software for: 1-2 years ### "Preschool Teacher" April 9, 2026 4.0 Pros Student information and parent contact is simple and easy to use. Can create incident reports easily and track them. Cons When you send multiple pictures in one post they come through as separate alerts. Gets overwhelming for parents. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) We were looking for something that was more user friendly. Review Source MS Melinda S. Teacher floater - Education Coordinator Child Day Care Services Used the software for: 2+ years ### "Great Overall Experience with Minor Challenges" April 19, 2026 5.0 Overall, we have had a great experience using this program. It has helped streamline communication with families and staff, keeping everyone informed and connected. While there are a few areas that could be improved, it has been a dependable and beneficial tool for our program. Pros This program has been a valuable tool for communicating with families and staff. It makes it easy to share important updates, send messages, and keep everyone informed in real time. The ability to organize and streamline communication has really strengthened our connection with families. Cons Some features are not as user-friendly, especially for families who are less familiar with technology. There can be occasional delays or glitches that interrupt communication. Review Source jH juanita H. Assistant Director Government Administration Used the software for: 2+ years ### "If you Don't have ProCare Get it!" April 9, 2026 5.0 We have been using ProCare for two years now and are always promoting it when we have childcare meetings to other facilities. Having ProCare has been a great help! Pros Childcare performance has increased with an abundance. With, being able to contact parents real time through messages, incident reports, photos etc we are able to work more efficiently. Cons So far, we haven't found anything we do not like about ProCare. The only issue we have had so far is a couple of times where it has been down and we have had to go back to paper. Review Source LS Latonia S. Team Leader Child Day Care Services Used the software for: 2+ years ### "A Childcare Center's Best Friend!" April 20, 2026 5.0 The Procare Solutions System is a great tool to assist in the daily operations of a childcare center. It helps to make the job of the teachers easier and a great resource for parents to connect with teachers and administration concerning the needs of their child. Pros Taking photos and videos. Helps to track diaper changes, bottles and meals. I also like their newsletter template and the ability to communicate with staff and parents. Cons Sometimes the system loses connection but not for long periods. When the system does go down, it's not very user friendly to find out how to get it back running. Once you figure it out, it's pretty simple. Review Source VR Verified Reviewer EdTech Education Management Used the software for: 2+ years ### "Procare - a comprehensive solution with lots of implementation support" September 4, 2025 5.0 We transitioned shortly after the return from the pandemic and parents really liked being able to see ratios and other updates about the day. it was easy to implement with lots of support provided by procare Pros We set this up for our PreK and customers loved the experience. It's easy fo set up billing through the software and parents are able to payments, messages to teachers and how they sign their child in and out each day. Our admin finds it easy to manage classes and students. Cons This was a pricey solution but we ultimately like having everything, including payment and parent management, on one platform. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions they had better payment options for customers Review Source BO Brianna O. Co Owner Education Management Used the software for: 6-12 months ### "10/10 Would Reccomend" August 26, 2025 5.0 Our overall experience with Procare has been fantastic! We love being able to use their premade lesson plans, and not having to worry about parent payments by using the third party system offered through Procare. Pros We love the easy use and convenience of procare! Having lesson plans in the app makes lesson Planning so much easier for teachers. Being able to contact parents at the click of a button makes parent management a breeze. Being able to track activities through out the day such as meals, naps, crafts, etc. has never been easier. Any time we have needed help customer support has been quick and easy to work with. Being able to move students to the correct room and keep track of attendance makes logging hours so much less stressful. Procare is worth the money we spend in our opinion! Cons We wish that there was a good way to itemize receipts and better track expenses. It would be nice to have the ability to scan in receipts to have on file as well for when tax season comes around. Switched from [Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) We made the switch because Procare had better options to offer us, we had many issues with parents and staff not getting notifications from WonderSchool and customer support was not very helpful and took a very long time to get back to us. Review Source LB Lauren B. Executive Director Child Day Care Services Used the software for: 2+ years ### "Responsive, Reliable, and Professional" October 10, 2025 5.0 Procare has been a huge help to our center. It makes running day-to-day operations smoother, saves time, and has supported the growth of our business. Beyond the product itself, what stands out is how much they seem to genuinely care about their customers and our success. Pros I’ve been a Procare user for years and really appreciate how responsive they are to customers. The system has continued to grow and update over time based on real feedback, and it shows. Every interaction I’ve had with their team has been professional and helpful. Cons Honestly, I don’t have any major complaints. The system works well and does exactly what it should. We use it every day and have never had any major issues. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare offered more, their customer service was superior, and they are transparent about their practices Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Our system was outdated and did not meet the needs of a childcare center. Review Source KO Kearis O. Director Child Day Care Services Used the software for: 1-2 years ### "Best child care software on the market" July 3, 2025 5.0 Procare has worked wonderfully for my center. After having used other systems and ending up frustrated (particularly with their billing capabilities), the Procare software has really show itself to be the best. Pros I have evaluated many child care management solutions, and Procare is the best. It has been around in the market long enough to have worked out the bugs, and they are adding new features all the time. The system isn't perfect, but it's always improving and it works wonderfully for home child care, as well as larger centers (I've run both). Cons I have had issues recently with the support team, due to some business changes and updates to my account that needed to be made. I've always had a good experience with support in the past, so I'm hopeful that this was a one-time problem. Alternatives considered [LineLeader by ChildcareCRM](https://www.capterra.com/p/129630/Child-Care-CRM/)[Wonderschool](https://www.capterra.com/p/207558/Wonderschool/) Reason for choosing Procare Solutions Procare is simply, most mature, feature rich, and validated software I've seen. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Brightwheel just wasn't a reliable enough system, and their billing platform left me frustrated every time I used it. Review Source KG Karen G. Director Child Day Care Services Used the software for: 2+ years ### "Procare is the best program to use to manage your school" August 25, 2025 5.0 I have always liked using Procare verses other programs. Procare customer service is always available when you need them. It is easy to communicate with families and staff. I also love the learning section and being able to put in lesson plans. Pros This program has always been easy to navigate and understand. There are many different types of reports you can make for important data needed. We love having all of the students information easy to access. The parents love the communication through daily reports showing meals and naps, incident reports, and pictures throughout the day. Cons I am not a fan of the new messaging system with it going to two different places. We do not allow access to out teachers so it is not needed and makes us miss some of the messages. Switched from [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) New school was using Procare. I had used it in the past at a different school, but they changed it to their corporate program. I always missed Procare. Review Source AD Ashley D. Owner Admin Teacher Child Day Care Services Used the software for: 6-12 months ### "Procare for the win!" May 23, 2025 5.0 Overall, I am so glad we decided to invest in our daycare by using Procare. For the small amount it costs us monthly, it pays for itself with time saved! Bonus is that the parents really like us using it also! Pros What I like most about Procare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way. Cons If I had to pick a con about Procare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions I chose Procare because I felt like we would be more satisfied. The representative was very upfront with all information & features including offering the best pricing immediately. Bright wheel quoted a cost, then when I stated I decided to go with Procare, they came down on their cost in attempt to "beat Procare out". I just personally did not care for that approach to business. Also, there was no feature or capability that Brightwheel had that Procare did not. Plus, I preferred the layout and ease of use of Procare. Review Source JS Jamie S. Director Education Management Used the software for: Less than 6 months ### "Streamlined Childcare Management with Room for Improvement" August 26, 2025 5.0 My overall experience with Procare Solutions has been very positive. It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time. The parent app enhances communication and engagement, and the platform provides reliable tools for meeting licensing and compliance requirements. While I wish it offered online form completion for parents and staff, the benefits far outweigh this drawback, making it a valuable resource for managing a childcare center efficiently. Pros I like that Procare Solutions is an all-in-one system that makes managing childcare much easier. It saves time with automated billing, attendance, payroll, and meal counts while also offering customizable reports for licensing and compliance. The platform is user-friendly for both staff and parents, with a convenient parent app for communication, updates, and photos. I also appreciate its reliability, security, and ability to grow with the needs of the center. Cons One drawback of Procare Solutions is that parents and staff cannot fill out forms online like they can with other platforms. This can make the enrollment and onboarding process less convenient, as paperwork still has to be completed manually instead of being submitted digitally. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) I was offered procare through Childcare aware Review Source YA YESENIA A. Directo oif operations Education Management Used the software for: 2+ years ### "Procare Solutions Makes Childcare Management Easier and More Efficient" October 28, 2025 5.0 Overall, our experience with Procare Solutions has been outstanding. The platform has truly simplified how we manage our school’s daily operations. Billing, attendance tracking, and child check-in and check-out are all handled efficiently in one easy-to-use system. The automation of payments saves time, reduces manual work, and minimizes errors. Parents appreciate the transparency and convenience of accessing their accounts and receiving updates through the app. Our staff finds Procare very user-friendly, and it has improved communication between teachers and families. The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges. Overall, Procare has enhanced organization, increased productivity, and helped us focus more on the children rather than administrative tasks. It’s a reliable, time-saving tool that continues to make a positive difference in our daily operations. Pros Procare Solutions has been amazing for our school’s billing and daily operations. It makes tracking payments simple and accurate, ensuring nothing is missed. The system allows us to easily monitor attendance and provides a smooth check-in and check-out process for children, giving both staff and parents peace of mind. Everything is organized in one place, saving us valuable time and reducing paperwork. Procare has truly streamlined how we manage our center, making it easier to focus on the children instead of administrative tasks. It’s a reliable, user-friendly tool we now consider essential to our daily routine. Cons While Procare Solutions has many great features, one of the biggest challenges we’ve faced involves the payment system. We’ve had several instances where parents made payments, but those payments did not immediately reflect on their accounts. This caused confusion for both our staff and families, requiring extra time to track down receipts, verify transactions, and manually adjust balances. Although customer support has been helpful, the issue has occurred multiple times, which can be frustrating for parents who believe they’ve paid on time. We hope Procare continues to improve its payment processing reliability to make billing smoother and more consistent. Review Source PA Patricia A. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Excellent but has some upgrades that would help" October 20, 2025 4.0 Overall I like Procare, it it user friendly and easy to navigate. However as of recent with the new changes implemented there have been a ton of bugs and the flow of the ledger seems to be off making it aggravating for centers using the software before the major update. Pros Over procare has been very useful and a time saver for our company as a whole. Whenever there is a problem customer service is generally easy to connect with. I also love that my teachers are able to directly connect with parents throughout the day and send to the minute updates for their babies. It's very reassuring for our parents to have that open line of communication and availability to and with our teachers and staff while their child is in our care. Cons It has capability to capture CACFP enrollment but it doesn't do anything beyond that. We have to pay for and use a separate software to capture the data. Procare also does not offer integration with other software like kidkare to capture new student enrollment/information. There is not an easier way to create separate accounts linked for billing for parents that are co-parenting but have other children. Review Source BR Brenda R. Family Services Coordinator Child Day Care Services Used the software for: 2+ years ### "Tuition Express Credit Card Payment Issue" October 21, 2025 5.0 Pros I recently had a couple of issues with a parent making a credit card payment at the center. Customer support was available right away (wait time was very minimal) and they were able to help me fix the different problems with each payment. Cons When a parent is at the center wanting to make a credit card payment with Tuition Express there should be a place to confirm the amount is what they want to pay. My issue was the parent only wanted to pay part of the bill and I processed the full payment. I think it would be helpful to have a screen that says are you sure you want to pay this amount. Review Source JR Jill R. Office Manager Education Management Used the software for: 1-2 years ### "Procare Review" October 27, 2025 4.0 Overall, Procare is a great value for a small school while keeping attendance, billing and daily communications with our families. Pros Overall Procare is user friendly from a staff and family perspective. It is a great value for the money and customer support is a 5 star rating. Cons Our android use families have issues at times signing in/out their children. The teachers will occasionally have issues with formatting and sending newsletters. Review Source BP Billy P. owner Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier, but Could Add Key Features" August 30, 2025 4.0 Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help. One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours). Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers. Pros All-in-one platform for attendance, billing, and parent communication User-friendly and easy to navigate Responsive and helpful support team Saves time on daily operations Cons Limited ability to write off or charge off parent accounts in the online version Changing bank account details for tuition deposits requires backend support and takes 48+ hours Review Source VR Verified Reviewer Program Director Child Day Care Services Used the software for: 1-2 years ### "Procare is the best software in childcare!" August 25, 2025 5.0 The last 15 years Procare has evolved and still remains use friendly. The technically support is always helpful and friendly. Overall good easy student tracking, helpful features, but pricing could be more affordable. Pros Easy to use, helps with parent communication, attendance, billing, and streamlines daily tasks. I have always recommended Procare to others in our industry. Cons Sometimes updates cause glitches, and reports can be a little tricky to customize. The technical support team is always helpful at solving any problems. Great customer services. Review Source HU Heather U. Director Child Day Care Services Used the software for: 2+ years ### "We just want 1 message portal!" August 25, 2025 4.0 Overall, ProCare is the heart of our center and we use it all day every day to manage billing, ratios, waitlists, rosters, etc. Pros It connects us to parents and families in real time. We use the message feature constantly to send updates and reminders. For billing it is a safe and reliable payment option, easy to navigate. Cons We dislike the new office vs. classroom message feature. Our classroom teachers do not message parents, only admin, so we wish we could just disable one of the message portals. It is super confusing to parents to know which one to use, and we are constantly having to click between the inboxes to check messages. Also, the frequent server errors. Review Source BG Beth G. Director Child Day Care Services Used the software for: 1-2 years ### "Procare online solutions " October 28, 2025 5.0 It’s been super so far. Any time I’ve reached out for customer service or for any guidance it’s been pretty quick and they verified I was answered to the best of their ability Pros Procare has been instrumental in managing family communications and billing. From doing everything by hand to transitioning to digital it has been pretty seamless. Cons There is limited ability in setting up late fees, and bi-weekly billing doesn’t offer the ability to change the dates. Occasionally they have system errors which lead to lots of frantic texts as parents aren’t able to communicate with their locations Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions It seemed like it would be the smoothest Review Source