# Page 37 | Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 37 - Is Procare Solutions the right School Management solution for you? Explore 2807 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2807) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 37 - Reviews of Procare Solutions ## Showing most helpful reviews Showing 901-925 of 2807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lisa F. Owner Facilities Services Used the software for: 1-2 years ### "Much less expensive than other similar software" November 25, 2020 5.0 Overall we are very happy with what Sandbox has offered our centre. Set up was fairly easy, but just like any new program, there's a learning curve. The customer service has been astounding from the beginning! I can message hem about any tiny issue or question and they have an answer within minutes. Pros The price is great! Beats any other similar software prices by a landslide. It does everything that a daycare centre needs, and they are constantly updating and upgrading. Consumer service is fantastic! Cons There have been a few glitches to work through, but those have been addressed. I would love to see a more detailed explanation of payments on invoices. For example, we can make a partial payment on an invoice using a credit on an account, but on the invoice it doesn't specify where that payment came from. It just says "Amount Paid", so it can be difficult to go back and figure out where that payment came from. The invoicing/billing section needs more clarification. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Reason for choosing Procare Solutions When we were searching for software to use we couldn't find many options. HiMama was the most popularly used in our area, but the cost is outrageous! So we went looking for something that wasn't going to cost an arm and a leg...especially for a new centre where every penny counts. Review Source Response from Procare Software December 1, 2020 Hi Lisa, Thanks for the amazing review! We are so happy to hear that we were able to provide the software you needed at an affordable price. Have a great day! AG Alicia G. Director of Preschool Education Management Used the software for: 2+ years ### "Procare Review" July 25, 2023 4.0 It is okay, but I have worked with better programs that have more capabilities but it was for elementary and middle school, so I don't know if those would be appropriate for preschool. Pros My favorite feature is the ability to access family information an student information. Cons It's difficult to email parents links as they cannot be embedded and I have to send the whole link. There are also very few functions in the email, so I can't bold anything or change the color or fonts to stand out, nor can I put pictures. Alternatives considered [My BackPack](https://www.capterra.com/p/80649/My-BackPack-Mobile/)[Remini](https://www.capterra.com/p/141213/Remini/) Reason for choosing Procare Solutions We already had it and were given a dael Review Source TH Tania H. Director Education Management Used the software for: 6-12 months ### "Procare Review-Director's Perspective " August 29, 2023 4.0 We have had a good overall experience with Procare, from the initial set up, we have not experienced any issues, and have not had to contact customer service at all. I have appreciated the ease of monthly billing. Pros I appreciate that billing is a simple process for Admin and for families. Parents love receiving notes and pictures through out the day. This process is easy for staff to send photos and notes. I like that the notes to parents are real time for things like bottles, naps, bathroom. I like that we can send quick emergency messages out to families as well as individual messages to families. I also like that I can message my staff through Procare when I am off site. Cons My biggest wish is to change the system for assessments and desire to have a more robust portfolio to share with families. This would be the reason that we would choose another vendor. Reason for choosing Procare Solutions Our University IT Team would only approve Procare's Data security system. Review Source CB Christine B. Director Education Management Used the software for: 2+ years ### "Fraser School Management ProCare" August 4, 2023 5.0 Excellent Pros The set up was well supported and continues to be supported. Day to day management is very easy, easy to make adjustments, predict future status, real time data. Cons Still Learning features and opportunities so hard to say, so far there is nothing I do not like. Reason for choosing Procare Solutions Most recommended, impressed with it capabilities Review Source sC suzanne C. Admin. assistant Hospital & Health Care Used the software for: 2+ years ### "Kootenai Kids Review " August 18, 2023 3.0 It has really streamlined my job. I think there could be more enhancements but the above mentioned are my biggest requests for change. Pros It is easy to learn. The graphics are well done. Cons I do not like that the schedule calendar review view doesn't start the weeks with Sunday. I find it VERY confusing when looking at reviewing a schedule for the overall month. Billing bag order: I want the child billing box formulas tap to be first on my choices. we do not contract bill at all. Review Source SS Serena S. Administrative Assistant Education Management Used the software for: 6-12 months ### "Robust software with superb customer service" August 1, 2019 5.0 We've been able to move all of our data to a secure, cloud-based management system, allowing us to get rid of our outdated servers and making our in-house IT personnel very happy in the process. We've also begun offering online payment options to our grateful families, many of whom kept a check book on hand solely for tuition payments. We have been very happy with the support offered by Procare's customer service team. They have walked us through setting up new products, both software and hardware, and are readily available with a quick response to any questions we've had. Additionally, Procare does a great job in offering very clear instructions through webinars and other online resources. Their customer service is second to none. Pros This software provides solutions for so many things at once...from data management to parent resources...and allows our center to be run much more efficiently. Our organization is currently exploring just a fraction of the available software system, but we are excited about the prospect of adding more and more over the next few years, simplifying options for parents and families as well as for our administrative team and other employees. Cons There is a LOT to learn in order to use the software. Things that we were able to do in one click in our last system now require quite a bit more "digging" in order to execute. We have also found that the available reports are not as intuitive as our old software. We are having to input a lot more data in multiple places in order to access necessary reports. However, we attribute this extra bit of effort on our part to the increased capabilities of this system. Plus, the learning resources are plentiful, so we are able to figure out easily enough how to make the software work for our needs. Review Source GF Gabriella F. Business Manager Education Management Used the software for: 1-2 years ### "ProCare Billing" June 18, 2024 5.0 I enjoy using this software. Everything in one program makes life easier for the teacher and the administrator. Also, parents being able to see their child's activities is amazing. Pros I love how easy it is to set up invoices and recurring payments. Customer Care is also amazing. They are very helpful; if you need it, they go step by step to explain how to set up families on the ProCare System. Cons Could not set up late fees to be automatically added to an invoice once it is late a certain day. Review Source SA Sarah A. Director Education Management Used the software for: 2+ years ### "Online doesn't compare" July 24, 2023 3.0 Overall, procare is better than paper pencil tracking and my previous experience with procare desktop is much better than the online version by far. Pros The tuition express feature is helpful and seems to work appropriately. Cons You cannot toggle between students or staff easily. Many reports that i would use are not available. You can not add more than one day at a time when creating a staff schedule. Most of the features are not efficient and lots of features you can get with other products don't exist. We are shopping for another solution. Review Source MS Marissa S. 4th Grade Teacher Food Production Used the software for: 6-12 months ### "Great as a parent or director" November 21, 2018 5.0 Overall, if you're looking for a central place to organize all the many things that come with childcare, this is the best product on the market that I'm aware of. Pros I first used Procare as a parent in my infant son's childcare center. It was easy to check him in and out by having an ID and password number and I loved that I could see my balance on our account and get messages from the director of the childcare center. When I took over at a different center as the director, I was pleased to see they used the same program. Additionally, this center increased the ease of checking in and out by having a fingerprint scanner for parents to check students out and for employees to clock in/out. As a director I could easily see which students were there on the home page and the home page was customizable to what I wanted to see (ex. upcoming staff/child birthdays, children currently checked in, children recently checked in/out etc.). There is another tab where detailed children information is easily inputted and organized as well as an employee tab. I really haven't seen anything else within childcare systems that has as many options and functions as Procare. Cons Some reports can be difficult to find and not, at least to me, logically sequenced. However, I can usually Google to find the answer. I would love Procare to come out with an app for classroom teachers to access and parents to access where teachers can input students eating records and parents can pay their balance. Review Source Response from Procare Software November 27, 2018 Marissa - Thank you so much for your wonderful review. Also, we have good news--parents can pay online through the MyProcare portal--and our KidReports app is perfect for staff to record meals, daily sheet entries, photos, videos and more. See: https://www.procaresoftware.com/products-and-services/services/kidreports/ HF Hannah F. Director Education Management Used the software for: 2+ years ### "Loyal Customer" June 7, 2024 5.0 Love it-will continue using it for many years. Pros I have been a loyal customer of procare for many years. It is easy to use and helps so much with record keeping and attendance as well as billing/accounting. Cons The cloud is down a lot. It seems like it has been getting fixed faster lately though. Review Source Response from Procare Software June 14, 2024 Thank you for your review! We’re so happy to hear that Procare has helped your center stay organized and connected with your families. AF Ashley F. Administrator Education Management Used the software for: 2+ years ### "Happy Customer" October 16, 2023 5.0 It has helped our enrollment and paperwork upkeep a lot. The few times we've needed customer support they were helpful and nice. It has been a game changer in our program. Pros Once everything was set up it combined a lot of my daily tasks into automated ones saving me time in my job daily. Cons Setting everything up can be confusing and involves a lot of steps that I felt were repetitive. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) The price point was much better for the options that were offered. Review Source TB Tracie B. Business Administrator Education Management Used the software for: 2+ years ### "Many Functions... Good Reports" October 9, 2023 4.0 Procare has allowed our organization to simplify payments for private pay families. It has the capability to be a really helpful tool for small child care programs, allowing them to streamline all areas of record keeping, financial tracking with reporting, and budget development. Pros I appreciate that the system has many functions to support child care programs on many levels. If functions are implemented at the start, they are much more successfully used. The reports have been valuable in gathering information for budgeting purposes. Cons It seems very labor intensive to implement functions after the initial set up has been completed. Additionally, making changes to the initial banking set ups has been challenging, especially if there are changes in Chart of Accounts and banking institutions. Also, it has not been clear how to migrate this system to best accommodate the transition to accrual based accounting. The ability to capture grant and donation funds is also not clear and makes it difficult to capture those proceeds for non-profit organizations. Review Source YY Yolanda Y. Administrative Coordinator Used the software for: 2+ years ### "Awesome Tech support." February 12, 2018 5.0 Pros It can keep track of the immunizations. It alerts us when immunizations are going to expire. Tracking and changing classrooms is a breeze. Cons We can't put comments on each child or employees. For example, teacher calls out, we don't have a place to keep track of call outs and the same with students, if a parent has a concern, we have to write it down, but prefer to keep track on ProCare. Less steps is always best when it comes to billing and charges, etc. It is a challenge to just delete one sibling when they have moved on to another school and the younger one is still with us. I have had tech support, but still shows up. If I delete the one sibling, it deletes both students on the folder so I end up adding them both back on the hidden folder. I just want to hide the one that moved on. Review Source Response from Procare Software February 13, 2018 Yolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave theYolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave the center, typically you¿ll want to unenroll them but maintain their records for historical purposes (rather than delete them)¿and it¿s perfectly fine if their sibling is still in attendance. This article on when (and how) to remove a child may be helpful: http://procaresupport.com/remove-child/ CV Chelse V. Director Education Management Used the software for: 2+ years ### "Love Procare" June 1, 2023 5.0 Love it! Pros It did everything I have been looking for. Attendance, sign in and out and immunizations Cons Im not sure at this time. Every con i have they fixed it Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions It was cheaper and looked like it fit my needs Review Source Response from Procare Software June 9, 2023 Thank you for taking the time to write a review of Procare. BJ Brooks J. Chief Business Develpoment Officer Education Management Used the software for: 2+ years ### "Where we are" September 25, 2021 5.0 Service is starting to suffer. But used to be the best. Good. It will be hard to change but looking into it. Pros Yep, the history we have with them. But it has not been the same since being bought out a few years ago—they were the lead for years. There still got the thing together and do somethings better. Cons Starting to lag behind in the parent engagement area. Reason for choosing Procare Solutions They where the best at the time. Review Source JD Jessica D. Owner Education Management Used the software for: 1-2 years ### "A must have for your industry" April 10, 2023 5.0 Pros A great tool for our teachers, staff and parents. Easy to use, user friendly. Cons Some more information on items I am not sure on. Web tutorials would be a desired link Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions pricing and ability to speak with someone Review Source CP Courtney P. Office Manager Individual & Family Services Used the software for: 2+ years ### "Waiting to jump ship " July 26, 2019 4.0 I haven't found a software that can do it all. To switch we would be trading problems for problems. However if i were to do it over again we would not chose Procare. I would love it if they sent surveys to their customers to get advice on areas they are failing and areas that need to most work. When they come out with new features they often miss the mark and are sub par. I am waiting and watching for either Procare to catch up or another company to come along that has everything. Pros They have great customer service. Their emails look nice. Cons There is no nice way to track your very long waiting list and there is no nice way to clearly see openings months in advance. The "feature" they have for these are worthless. I use a work around but it is time consuming and cumbersome. The scheduling feature is way more time consuming then it needs to be. Their text messaging feature is horrible, time consuming, cumbersome and unreliable. It is not user friendly or intuitive. Stuck in the stone age for sure! Too many moving parts, you have to click this and check that and go through menu after menu just to end up with an error message because you still need to complete a series of commands or missed a check box. However, if you know what you doing there is a lot of functionality, it's just not easy. It is necessary to use multiple different platforms as Procare is NOT enough to successfully operate a childcare center. Reason for choosing Procare Solutions We were referred and did no research. Review Source MM Mari M. Teacher Child Day Care Services Used the software for: 6-12 months ### "Kid Connections Survey" June 26, 2024 4.0 Procare is relatively user friendly for teachers. Pros Love the ease of access for team members: can input information personally and for colleagues by browsing for their name. Great variety of learning activities and categories. Cons Feel like there could be more moods. Dislike that we are limited to the ones provided and that it has a specific emoji linked to the emoji. Bathroom options could be elaborated for individuals that are potty training: examples sat but didn’t eliminate, wet diaper and used potty, peed in potty bm in pull up. Difficult to read all allergy info on their profile. Would benefit from having a way to get feedback (reactions: heart/thumbs up/read) from parents for messages/photos that are seen or that have been posted. Review Source JB Jaime B. Program Manager Education Management Used the software for: 2+ years ### "Review" August 15, 2023 4.0 Pros I appreciate that it can be used as an app. Cons Items should be available to store without being seen when not in use. I wish the parent side of the application was more user friendly, parents struggle to navigate it. Review Source BB Bruce B. ILC Summer Camp Director Child Day Care Services Used the software for: 2+ years ### "Procare use in a day camp setting" June 18, 2024 5.0 I find to be very effective and helpful in running our summer day camp. Pros I liked Procare's ability to allow the parents to both interact with the staff and make payments through the app. I also liked the ability to keep track of all pertinent information for each of the campers and staff, as well as the ability to track attendance and compile specific reports. Cons When setting up templates for payment plans, there is no easy solution for covering daily charges for partial months without having to use the following month. Review Source OH Olivia H. Executive Director Child Day Care Services Used the software for: 6-12 months ### "Very good app" June 17, 2024 4.0 My overall experience has been good & we've been happy with the change. Pros I enjoy the two way communication parents have with our staff which gives them some ease. I also like that our curriculum is integrated into the system as well. Cons There are times when the system is down. While i understand this happens i just wish communication would be sent out. Alternatives considered [Tadpoles](https://www.capterra.com/p/118895/Childcare/) Reason for choosing Procare Solutions In the end, was already using one of its other features. Review Source JK Jennifer K. Assistant Director and Lead Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "Helps Keep track for business office and a big help with parent communication" July 1, 2024 5.0 I would say that so far, my experience has been a positive one Pros Easy to use, keeps track of things so we don't have to have a million notes. Easy way to communicate with parents Cons Sometimes the site is down and can't access info Review Source EL Edward L. Program Administrator Education Management Used the software for: 1-2 years ### "Amazing customer service team and amazing product" November 20, 2020 5.0 Besides the learning curve I overall enjoyed the use of the Sandbox platform and the amazing customer support team. Any time I got stuck or need to know how to do something, help was always a chat away. Pros I am relatively new to early childhood education getting accustomed to the many intricate facets of the role from billing, staffing requirements, immunizations, attendance, family communications, newsfeeds, etc has all been made much simpler and streamlined with the Sandbox platform. It is great to have so many features and functions all integrated within Sandbox and it has done away with the need to maintain entire filing cabinets worth of student and staff paperworks. We've had licensing come through and never glanced at our hard copies simply because all of our stuff are backed up to Sandbox. Cons The sheer number of features are a bit overwhelming at first and it takes a while to understand how to use the platform. I was fortunate to have a person on my team who went through the learning pains herself to help me figure out things like how to send invoices and mark kids as absent for vacations. I think an average person without such aid might struggle with a somewhat steep learning curve at first. Short tutorials (maybe in video format) that are easy to find and targeted to common, specific tasks such as how to add a child for enrollment, or how to add payment, etc would be very helpful. Review Source Response from Procare Software November 23, 2020 Hi Edward, Thanks for the great review! We do have some great tutorials you can watch on our Youtube page. If you ever have additional questions, please contact our support team! GG Gloria G. Director Child Day Care Services Used the software for: 2+ years ### "Excellent system overall " June 18, 2024 4.0 Overall, very positive experience and great customer service Pros All necessary systems in one convenient application Cons Would like to be able to better track certain types of reports without having to use desktop and online versions together Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Everything in one app to communicate with families Review Source HS Hannah S. Director of Afterschool Programs Education Management Used the software for: 6-12 months ### "I knew immediately that I liked Sandbox from the demo because it was so easy to use!" February 6, 2019 5.0 Overall, Sandbox has been very intuitive and easy to use. It's great to have the platform online and in an app so it's always accessible. I've been very happy with Sandbox so far! Pros Sandbox has been very easy to use, and luckily I have not had a lot of questions or issues. But, I would say what I like most about Sandbox so far is the Customer Service. The old software I was using would require several phone calls, lots of time on hold, and a lot of work-arounds to get things done. My experience with Sandbox has been the opposite! The representatives have been available and helpful! They call back whenever I call them- even if I haven't left a message. The online chat feature has also been helpful for quick questions! Cons So far, I would say I have liked the billing features the least in Sandbox. We are currently set up to bill families by day, and that has been the only task that has become more time consuming since switch to Sandbox. Getting all of the various schedules, snow day credits, and fees to be applied correctly has been pretty tedious and manual. We are considering switching to a flat-rate monthly fee which I do think would help alleviate some of these issues, as it seems that's what the system is designed to do. Review Source Response from Procare Software April 1, 2019 Hi Hannah, Thanks for the awesome review! We are sorry to hear that you find some of billing tasks to be time consuming. Sandbox handles many complex billing scenarios, and this is normally one of our strengths, however depending on your specific needs, this may not be the case for your center. That being said, we'd love to hear what your current needs are to see if there is a better way that you could be doing it in Sandbox or how we can improve our billing capabilities in the future. Please feel free to contact our team at support@runsandbox.com so that we can assist you further!