# Page 5 | Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Procare Solutions the right School Management solution for you? Explore 2801 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews

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Procare Solutions

4.6 (2801)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 30th, 2026

# Page 5 - Reviews of Procare Solutions

## Showing most helpful reviews

Showing 101-125 of 2801 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Suzanne D.  
Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Great option for anyone"

April 11, 2026

5.0

It was easy and extremely helpful. When I started using this program - I was completely unaware of how to navigate through it. When I started learning - so much of it was easy.

Pros

The Customer support was always great. The reps took their time to help and were patient with answering my questions.

Cons

Nothing really. All of my interactions and use within this program were easy and intuitive. If problems arose - help was just a phone call away.

Review Source

DJ

Duneisha J.  
Assistant Director  
Child Day Care Services  
Used the software for: 2+ years

### "Assistant Director"

August 25, 2025

5.0

Overall, Procare is very detail in what services they provide. Pricing is good and it allows us to communicate with parents.

Pros

Procare allows parents to communicate with teachers during the day. The teachers are able to document important information for each child.

Cons

It would be nice if Procare updated the tuition for when a child goes to the next age bracket for the tuition. We currently manually change each child's tuition once they move to the next age for price breaks.

Review Source

MF

Margarette F.  
Center Director  
Education Management  
Used the software for: 1-2 years

### "Elm Tree loves Procare "

August 25, 2025

5.0

Overall, our experience with has been a positive one. As a company, we have no complaints with the software.

Pros

I really like the ease of the app for not just this staff, but also for the families. it makes communicating with them much easier and it’s not confusing for them to navigate the staff are able to give all the kinds of updates that they need to through the app.

Cons

My only con would be that for the staffing being able to have this schedule in the app with break times.

Switched from

[Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)

The cost of Lillio (HiMama) was higher, and there was constantly billing problems.

Review Source

TB

Toni B.  
Director  
Child Day Care Services  
Used the software for: 1-2 years

### "My review today"

March 11, 2025

5.0

We switched from Brightwheel to Procare and we have been very happy with most things.

Pros

Very user friendly and you can usually find the answer to most questions. We set up last year for our families to register on line. That was easy. But this year when we went to do it, it was a disaster! And it seemed that a lot of schools were haveing issues. I feel this was something that should have been ready to go for registration time.

Cons

That you do not have a different message platform for administration and families. I do not like my teachers knowing all that I speak to parents about regarding billing, child being sick, etc.

Switched from

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Your price was better. I like your customer service better also.

Review Source

DM

Danielle M.  
Program Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Program Director"

April 21, 2025

5.0

Great, overall very kind and responsive to an email or call if assistance is needed.

Pros

Knowledgable assistance when needed. They can walk you through an issue.

Cons

Some reports or functionalities may not be acessable in SCW/App/Provider APP.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Procare Solutions

I was already familiar with DCW form another employer.

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

We used EZCare 2, but it will not find the software as an options. EZCare was being eliminated and I have previous experience with DCW, so I choose to transition with ProCare (SCW).

Review Source

AT

Andrea T.  
Programs Director and Enrollment Coordinator  
Child Day Care Services  
Used the software for: 1-2 years

### "Procare is amazing!"

May 23, 2025

5.0

I have loved using Procare so far. Their customer service is always helpful when we reach out and they have a space online to be able to offer suggestions for improvements. It has been fantastic and our families love it too.

Pros

I love the ability to communicate with families and staff easily. I like being able to share photos, videos, and notes to each child's timeline.

Cons

I do wish staff messaging was set up similarly to parent messaging. It is confusing going between 2 tabs to have a conversation.

Review Source

TO

Tina O.  
Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Excellent Childcare Software Management"

March 9, 2025

5.0

Overall, the pros definitely outweigh the cons. It does not matter that I am a small, privately owned center or a multi-location center, it can be used no matter the size! It helps me to stay organized and maintain compliance with Texas Minimum Standards with may reminder features. The fact that it is safe and secure to use to manage all of my information, gives me peace of mind while making my job easier!

Pros

We love using the Procare solution software at our childcare center. One of the things I like best is being able to manage everything in one software! We can log into Procare and track attendance, bill, manage shot records, manage children's files and much more all in one place! This makes it easy to manage so many things and simplification is important in our busy lives!

Cons

The only issue I really have with Procare is that we get disconnected from the server quite frequently lately. I am not sure what is going on, if it is our internet or something within Procare itself. I am not having any trouble with my internet, so I am not sure what the problem is. It has only been recently that this have been occurring.

Review Source

AM

Ashlyn M.  
Executive Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Switch to Procare! "

May 23, 2025

4.0

I’ve used many different systems and Procare is the most user friendly from the administrative side and easy to train on for teaching staff!

Pros

Customer service is SO easy to work with. They’re always willing to do the extra work when things aren’t working just right and communication is always done well. Overall, Procare makes my life easier.

Cons

Suggesting new ideas is a little hard, and there are some features they’re a little slow to develop. They listen though and that helps.

Alternatives considered

[Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/)[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Procare Solutions

The billing is much easier and it was a solid program with good reviews

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

I made job switches and researched the most effective changes for me.

Review Source

KP

Karen P.  
Director  
Education Management  
Used the software for: 1-2 years

### "Procare Positive Review"

August 25, 2025

5.0

I really enjoy using ProCare and the parents love the chance to see their child during the day. ProCare also lets us give parents notice about when we will be closed. We let parents know when they are running low on supplies. Parents are excited when they are involved in their child's daily Ife at school.

Pros

The ease of understanding the system and how willing they are to help you when you call in with a question. They have great customer support. It is easy to teach new employees how to use the system.

Cons

Some times the server at our center lags and it is hard to enter information. The system sometimes will not allow us to take pictures.

Review Source

BF

Brandis F.  
Teacher in Toddler Room  
Child Day Care Services  
Used the software for: Less than 6 months

### "Procare Solutions: Simple, Organized & Thorough For Keeping Up With Your Childcare Business"

May 4, 2025

5.0

Overall, the simplicity of has been great. I enjoy how easy it is to use and how efficient it is! Procare Solutions has all of the options needed for a child care facility.

Pros

is accessible, it is very easy to use, and charting for each child throughout the day is efficient and effective, whether it's adding a meal, a diaper change or when a child went potty, or adding something from our lesson plan, all are quick, easy to enter, easy to understand, and make for better communication throughout the day.

Cons

My lease favorite thing about is that when a child has an accident, instead of that being a field/area to select, then being able to specify if it was a pee, poop, or both accident, there is no option for accidents, which we have several in the toddler room, so we enter the accident as a diapers, which then has parents questioning us as to why their child is in a diaper. Additionally, there's an option for diapers, but not for pull-ups.

Review Source

VP

Veronica P.  
Director  
Child Day Care Services  
Used the software for: 2+ years

### "Not perfect but neither are we"

April 21, 2025

4.0

Easy to use, self-explanatory for most things. Great customer service for issues. Overall good program

Pros

The ease of signing children in/out and being able to track who is in the building. The added benefits of having my staff on Procare Connect, and their ability to track daily activities and the like.

Cons

My parents would love to pay through the app but can't. And my AD needs more access to things so that she can help more with the financial aspects.

Review Source

KD

Karina D.  
Teacher  
Child Day Care Services  
Used the software for: 2+ years

### "Easy interface "

April 9, 2026

4.0

Pros

Great customer service, app is easy to use. It makes it easy to send updates, share photos, and keep parents involved in their child’s day. It’s pretty user-friendly overall

Cons

The system will lag and there are some days where I cannot access the app or I don't get message notifications

Review Source

MH

Michael H.  
Director of Operations  
Education Management  
Used the software for: 1-2 years

### "Procare from a former Sandbox user "

May 23, 2025

3.0

Overall my experience has been mixed. We were forced to switch when they acquired sandbox. Overall I found the experience to be very difficult and miss a lot of the old features that I have. Most of the new features do not feel that useful.

Pros

Easy to use, automated billing system is great. Messaging service is great. I found that we were able to make a lot of things work.

Cons

Overall the product has a lot of problems with handling student deposits. We also have a lot of issues with student tagging and tracking students transfers between classrooms.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Procare Solutions

They transfer process seemed easier and Brightwheel was more curriculum focused and we already have a curriculum set up.

Switched from

[Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/)

Forced to switch after they were acquired by procare

Review Source

CP

Cassidy P.  
Children's Center Director  
Education Management  
Used the software for: 2+ years

### "We Love Procare! "

July 29, 2025

5.0

Great experience! Procare makes our everydayneeds and interactions with parents go smoothly. We have one place for billing,tracking, sign in/out.

Pros

Procare has so many different functions and is easy to personalize to our center's exact needs! We can create different kinds of reports based on the data we need at certain times. Billing is streamlined. Communication with parents is easy. We can create as many fields as we would like for different information we track. We love using Procare!

Cons

Some of the functions are difficult to find and the ease of use isn't so simple, butthe support website does a great job of explaining those things that aren't easy to find.

Review Source

AB

Arie B.  
Associate Director  
Education Management  
Used the software for: 2+ years

### "Pros for Procare"

April 19, 2025

5.0

It has been great quick customer service and support we enjoy this product and love using it.

Pros

Ease of use for parents and for educators. Love the real time information that some apps fail to do. As an admin and a parent I love being connected while I’m away and am happy at the customer experience.

Cons

The upload and documents are very hard for parents to use especially when we must use state forms and upload the PDFs the documents aren’t easy if it works unfortunately lately it has not worked. Also with us being a part of the university it doesn’t match their security thresholds for payments so it is a pain for manual entry no multi upload feature like some competitors have for manual payment entry.

Alternatives considered

[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Procare Solutions

Cost for our multiple sites and meeting university standards

Review Source

KT

Kristin T.  
Executive Director  
Child Day Care Services  
Used the software for: 2+ years

### "Happy with Procare"

October 21, 2025

4.0

My overall experience has been pleasant. I have personally been using Procare at my center for 4 years and I have been satisfied with the program.

Pros

I like the child and parent management tools. It is useful when printing attendance and keeping track of family accounts.

Cons

It would be nice to be able to copy data into other programs or insert the data into spreadsheets /other programs, like Excel.

Review Source

MW

Megan W.  
Owner  
Child Day Care Services  
Used the software for: 2+ years

### "HIGHLY RECOMMEND "

August 26, 2025

5.0

I’ve worked with other communication and billing platforms, but stands out as my favorite by far. It is efficient, reliable, and easy to use, helping us streamline our processes while improving communication with families.

Pros

is extremely user-friendly and easy to navigate for families, administrators, and teachers. It keeps everything organized in one place, making communication and management smooth and efficient.

Cons

I’ve been using for over 3 years and honestly have not experienced any real issues. It has been reliable, consistent, and easy to use, so I don’t really have any major complaints or negatives to share.

Review Source

CC

Colleen C.  
Director  
Child Day Care Services  
Used the software for: 6-12 months

### "Works Great for Us!"

August 26, 2025

5.0

Great experience. Onboarding when we first signed up was super smooth and helped us get launched with minimal issues.

Pros

It's easy to use, the training videos and other help articles are easy to navigate. Anytime I reach out to customer service they're very responsive. The families find using the app easy and appreciate being able to see photos of their kids and communicate with staff throughout the day.

Cons

Sometimes I feel like I'm not getting the most out of the app but that's something that more training could solve.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reason for choosing Procare Solutions

Their sales team was super pushy when I was starting my search. A total turnoff.

Review Source

KJ

Krystel J.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "ProCare Review "

April 23, 2026

5.0

Great and very user friendly. Great messaging systems when communicating with parents and other staff members.

Pros

Child and parent management, user friendly, teacher communication, good for recognizing when kids have allergies

Cons

Videos look grainy and are hard to post. Can take multiple tries to post videos. Sometimes it posts pictures twice. App can be slow at times.

Review Source

TS

Tammy S.  
Daycare Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Thanks Procare"

April 29, 2026

4.0

I am very pleased with Procare. It has simplified our check-in check out procedure. I love that the parents are able to scan their kids in and out.

Pros

It is a very efficient program. If and when I have questions, customer support is always available to help.

Cons

The parents seem to have trouble since the new login log out password change, but that seems to have subsided.

Review Source

MM

Monica M.  
Teacher  
Child Day Care Services  
Used the software for: 1-2 years

### "Some tips!"

April 9, 2026

5.0

Pretty good it’s very easy and simple to use I would just suggest having the babies needs all on one page so I can quickly see who needs what

Pros

How simple it is to use and it’s easy to communicate with parents it’s also easy to keep them updated

Cons

I would like a page where I can see who is due for what all on one page instead of having to go into each child profile

Review Source

KP

Katie P.  
Assistant Director  
Child Day Care Services  
Used the software for: 1-2 years

### "Procare Connects! "

November 14, 2025

4.0

Pros

I enjoy the customer support aspect. It is usually fast response times and efficient advice in the chat feature. The system is easy to use. Teachers are able to communicate easily and send detailed reports to parents to reflect the actions of their child's day. Procare connects teachers and parents together to share evidence of learning.

Cons

Procare does have trouble connecting at times. Parent app and school system have trouble syncing at times. Children will show as multiples or not show at all.

Review Source

aH

aliya H.  
medical assistant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My procare experience "

July 11, 2025

4.0

I would rate my overall experience with procare with it being good. It wasn't anything confusing on the app i didn't understand.

Pros

I liked that the staff were very good about updating parents sending pictures letting me know what time my daughter would eat/ use the bathroom etc.

Cons

One thing I didn't like about the app is that it would randomly kick me off of procare if they were times i needed to reach the teacher and they weren't answering the phone I had no way of contacting the teacher.

Review Source

MT

Melinda T.  
Assistant Director  
Child Day Care Services  
Used the software for: 2+ years

### "Procare the daycare soft wear that does it all!"

April 22, 2025

5.0

Procare has streamlined my workload. All my information is in one place and right at your fingertips.

Pros

I’ve been using Procare for more than 10years and I love it! Procare helps me keep track of staff and children’s requirements/documentation. You can print a report for any information or data you need. It is fully customizable. Procare does so much and if I need help the support website is great. There you can find easy step by step directions/ videos. The phone support team is also very helpful. I use Procare for everything; attendance tracing for children and staff, data/required paperwork, tuition charges and payment, center expenses, parent and staff communication, children’s daily reports, and more. Starting in July, I plan to use the agency payment part of Procare. It will allow me to manage agency payment with a separate ledged under each family’s account.

Cons

Honestly, I love everything about Procare. Any concern or questions I have ever had/have are answered quickly by the support staff or website.

Review Source

DS

Dani S.  
Director  
Child Day Care Services  
Used the software for: 2+ years

### "Calendar Update"

April 16, 2025

4.0

Great - helpful tool. Parents love it. They love the pictures and the updates they get.

Pros

I have enjoyed it for the most part, it is user friendly. Signing in and out is great.

Cons

We want Procare to be our main source for everything. The calendar is something that needs a HUGE improvement. We have 3-4 things that need to go in our calendar weekly. I will not use it because I refuse to send my parents 100s of emails. I don't understand why they need to get an email every time I upload to the calendar. They should just be able to go to the calendar and see it. It is a great tool that needs help. PLEASE FIX IT!! We would LOVE to use it at our school.

Switched from

[Hifive](https://www.capterra.com/p/203862/CoSell/)

Procare seemed to be a better product for our school

Review Source