# Page 9 | Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Procare Solutions the right School Management solution for you? Explore 2801 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2801) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Page 9 - Reviews of Procare Solutions ## Showing most helpful reviews Showing 201-225 of 2801 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Stephani W. Owner and director Child Day Care Services Used the software for: 1-2 years ### "Blessed Team " April 20, 2025 4.0 We had some ups & downs more downs. Too many issues. Wish things could’ve been more simplified. Pros I love how our students attendance sheets are formatted with the week it’s for plus child’s name, date of birth & age. Cons When inputting information of the families. I think it can be more simplified. As well as when making a making for your monthly bill for our academy. Review Source CE Cynthia E. Preschool Director Child Day Care Services Used the software for: 6-12 months ### "Communication is KEY" October 21, 2025 5.0 Overall, ProCare makes it easier for the parents, staff and administration to communicate. And communication is key to our success. Pros Procare makes it easier to see who has checked in, and who has not arrived yet. This is extremely helpful for me as the Director to see all of the classes at once. Cons I do have trouble sending pictures or forms on ProCare through their messaging section. I do like however that I can send a message to all families at one time. Review Source ML Melissa L. Director Education Management Used the software for: 1-2 years ### "Procare Solutions" September 5, 2025 5.0 has made the billing process simple and easy. Our school sets up recurring invoices and families are able to pay online. Pros Ease of use to send out newsletters to current students and communication to potential leads. Registration can be filled out online. Cons Lack of ability to process partial or ACH refunds. I have not found a way to make the registration for both leads and returning students. Review Source sM summer M. Director Child Day Care Services Used the software for: 1-2 years ### "Great app ease of use" August 26, 2025 5.0 It’s been over all a positive experience. You can communicate with parents with ease and not have to worry about texting Pros I love that we can communicate with families. The app has eliminated use of paper and a lot of confusion Cons Sometimes the app freezes up and will take all day to update so parents can’t clock in or that we can not update the app Review Source MS Maria S. Director Child Day Care Services Used the software for: 2+ years ### "Director of Busy Bee CDC " February 10, 2025 5.0 Overall, I have had a nice experience leaning how to use ProCare thanks to the awesome customer service team. Pros Wonderful costumer service. So many helpful modules that help you keep lean to navigate the system. Once you learn to navigate the system it is very useful and keeps you on track with our school needs. Cons I feel it can be complicated to learn. There are so many components to the program it can be difficult to catch on quickly. When calling for support wait times can be very lengthily, I have waited up to 45 min to get help. Review Source KC Katherine C. CDC Director Child Day Care Services Used the software for: 1-2 years ### "PROCARE PROS" May 19, 2025 5.0 Procare has been a GREAT asset to help streamline and organize our child care program! We have had countless reports, errors in mathematics, and enrollment over the years, and that's all been brought to a halt with the help of procare Pros Procare has a great set of functionalities and a WONDERFUL customer support team for assistance in utilizing the product to work for our center. We have had a lot of great success since our transition, and just this year began using desktop and dashboard simultaneously. Cons Some features between the desktop and the dashboard don't synchronize, which can cause errors in ratios and staffing. Review Source AS Amber S. Financial Administrator Education Management Used the software for: 2+ years ### "ProCare Overall " March 13, 2025 5.0 Excellent software program for managing our center. Pros It’s intuitive and easy to navigate, making it simple for both our staff and parents to use. The enrollment process is streamlined, allowing us to keep track of all our children’s information in one convenient place. Cons one area that could use improvement is its mobile app functionality. Although the software is robust on desktop, the mobile app can sometimes be less intuitive and may not have all the features available on the web version. This can be a bit frustrating for staff and parents who prefer to manage tasks on-the-go. Review Source Christy O. Director Child Day Care Services Used the software for: 2+ years ### "ProCare goes the distance!" March 10, 2025 5.0 We changed from Office Center to ProCare as we'd used Office Center long enough that the adding billing options were limited and we'd reached the limit. Editing any billing options then changed past accounts to the new options. Pros Once it's set up the system is very easy to use and quick to post regular billing. Additionally the filter options are exceptionally helpful. Cons The time it takes to set up accounts; although that is no different than any other billing program. Switched from [Office Center](https://www.capterra.com/p/23499/Office-Center/) We were having too many issues with Office Center which were taking too much time to resolve. Review Source CP Cassandra P. Customer service and admin Child Day Care Services Used the software for: 1-2 years ### "Procare review!" July 29, 2025 4.0 We are super happy with our decision to switch to Procare & have no plans to leave it! I feel that it has highly elevated our business. Pros It has been the best decision for the children's arts studio, from an administrative perspective. It allows us to stay organized with registration, billing, parent communication, handbooks, etc. Cons Being able to do a partial refund in the billing department would be extremely helpful. And I would say myself and the team is not a huge fan of the updated messaging system. Review Source SH Stephanie H. Assistant Director Child Day Care Services Used the software for: 1-2 years ### "Childcare Whisperer " March 16, 2025 4.0 Record keeping made easy once you understand how the application works. Pros Being able to easily capture real time attendance, activities in the classroom, and messages to and from parents Cons Procare Connect is not easy capturing the parents signature for signing in and out. Review Source RK Raeonna K. Teacher Assistant Child Day Care Services Used the software for: 6-12 months ### "Easy to manage" April 28, 2026 5.0 Overall, it is easy to manage for teacher assistants and is useful for little reminders to the teachers. Pros Easily managed when setting up activities for kids and applying notes or reminders for parents. Little to no problems or errors when using the app. Cons I haven't had any problems with the app as it has been very helpful and easy to use. Although when adding activities for the kids, it doesn't have the child's name at the top when filling said activity out. Review Source HE Heather E. Director-Quakertown Child Day Care Services Used the software for: 2+ years ### "Procare Solutions just ok" February 10, 2025 3.0 Overall, is just ok. We were excited when we were first switched over from HiMama because we thought it would be mostly the same, with the added bonus of syncing information. Because so much key information does not sync, and there are many features that do not work as well as HiMama, staff have been disappointed in the transition. Hoping for continued improvement to the app from the company based on feedback. Pros The supposed ability to sync seamlessely with Procare desktop (which we've been using for years) was a huge draw for us, as well as the ease in uploading documentation for portfolio/observations/assessments. Cons The app does not seamlessly sync with the desktop-leaving many core areas out (like emergency contacts, allergies, and child schedule). The app seems to be down or malfunctioning fairly often. I do not like the messaging feature and how it displays on the home screen because messages often get lost in the shuffle. Staff have also expressed frustration that you cannot upload more than one picture at a time, and parents cannot comment on pictures. Review Source JR Judith R. Part time Teacher Child Day Care Services Used the software for: 1-2 years ### "Happiness now" April 29, 2026 4.0 My experience for when I need to update the childrens needs and message parents, I feel it does a good job. Pros How you can send messages to parents, update when the children use the potty and what they eat. There is good customer service and easy to use. Cons When I use Procare, I rarely have an issue. It seems to work well, you can send private messages to the parents and it helps the teachers communicate with parents. Review Source TV Tessa V. Assistant Director Education Management Used the software for: 1-2 years ### "Daily use Procare Desktop" July 29, 2025 4.0 Procare is easy to use, and allows for most of the daily operations to be carried out through one platform. Pros It is easy to use. There are tutorials for nearly everything that are easy to follow. When there are issues, the customer support team is quick to answer and help. Cons There are a fair number of updates and outages that cause inconvenience to the daily operations. There are issues with the compatibility between desktop and web version. Review Source HM Hayley M. Administrative Assistant Child Day Care Services Used the software for: 2+ years ### "OTC ECEC Review" April 9, 2025 5.0 Procare has been great to work with whether it be with the actual program or with customer support! Pros The easy access to files and the reports that can be pulled. Cons The system glitches to where the program doesn't always work properly. Review Source JB Julie B. Owner Child Day Care Services Used the software for: 1-2 years ### "Owner/Administrator" May 24, 2025 4.0 Overall, ProCare is a very well-organized and functional platform for Child Care Providers to use. I would recommend ProCare to others. Pros There are so many things that ProCare keeps track of Children/Families/Staff/communication between all. Cons The amount of time that ProCare is down and not working. Usually, this is only for a short time, but it is definitely an inconvenience to staff and families. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions ProCare seemed to fit my Center's needs better than Brightwheel. Review Source MH Melissa H. Director Child Day Care Services Used the software for: 2+ years ### "Great System" February 9, 2025 5.0 We have used Procare for numerous years. We have even been offer other system use but so satisfied with the quality, I will not use any other system Pros The ease of use for families. The record capability. Cons Customer service can be hard to reach at times Review Source CMM C. Maria M. Owner and Director Child Day Care Services Used the software for: 2+ years ### "Payments all in one day!" February 24, 2025 4.0 They always answer the phone, and they are always so helpful. I love that they can do a remote session in my computer and fix whatever is troubling me. Pros I like the Tuition Express option for parents to pay using automatic withdrawals from their checking account or credit card account. Cons It is quite detailed - which is probably necessary for accountability in book keeping, but it does bog me down at times Switched from [KidKare Accounting](https://www.capterra.com/p/10006285/KidKare-Accounting/) for the purpose of automatic withdrawals. Parents were paying me irregularly, on different days of the week. This way, I get paid on Mondays when I have an office day. Review Source TF Tina F. Owner Child Day Care Services Used the software for: 2+ years ### "No longer the top software for childcare! " February 8, 2025 3.0 Not good, if I didn’t pay so much for the software and many hardware features as well I’d move on from them. Pros Billing and operations in one program. Can print daily attendance forms and items needed for operations. Cons Constant technical issues, long waits for support, software constantly has problems, multiple features won’t work at any given time due to “system errors” they do not provide communication enough for when the system doesn’t work or has issues. Reason for choosing Procare Solutions Less products at that time 10 years ago. But now a days there are more and I wouldn’t have selected ProCare if there were more options 10 yrs ago when I started Review Source LA Lea A. PreK Teacher Child Day Care Services Used the software for: Less than 6 months ### "Great Addition to My Class " May 28, 2025 4.0 So far so good. It's been a nice addition to the learning center facility that I teach at. Before I feel like I communicated through emails, Shutterfly Class Sites (until they canceled that application) and then Google Share Sites. It's nice to have everything in one place now with the newsletter and updates. Pros I like being able to stand in contact with parents about their childs day in a more "informal" way. Sometimes it can be busy at pickups to mention certain behaviors and some things don't warrant an email to the parents. I like keeping them in the loop on little things. Cons I wish there was a way to see if a parent has seen my notes and things put into their childs day. I have a lot of parents that can be forgetful to sign their child out, so I assume they didn't see it... or they may get notifications during the day or they might not. I just wish there was a CHECK HERE IF SEEN type button or something. I also wish that correspondence between staff messaging was a running feed. Last time I used it you could only see what you responded by opening separate messages. Review Source AA Arleen A. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare At Pathways " February 8, 2025 5.0 Pros is great for streamlining child care management. Some of the biggest pros include:      •   Parent Communication – The app keeps families informed with real-time updates, messages, and daily reports.    •   Attendance & Check-In System – Digital check-ins improve security and tracking for children and staff.    •   Lesson Planning & Assessments – Helps with organizing curriculum and tracking child development.    •   Regulatory Compliance & Record Keeping – Simplifies documentation for licensing and reporting. Cons I have no dislikes when it comes to Procare Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The demo was really easy and there was no pressure to purchase Review Source NZ Nanette Z. Office assistant Child Day Care Services Used the software for: 2+ years ### "ProcareSolutions" May 26, 2025 5.0 I love this software. I make full use of all if the features and it makes my job so much easier. Easy to navigate once you understand how it all works. Pros Making custom reports, tracking items, procare engagement, easy cobtact with parents, daily nites and milestones recording. Cons Document signing section was not what I expected. Child classroom transfer option was not what I expected. Review Source AL April L. Executive Director Child Day Care Services Used the software for: 6-12 months ### "Do not wait! Subscribe Now!" March 27, 2025 5.0 I truly enjoy using Pro Care my families enjoy it too. Pros The ease of use. I also like the set up. The quick access to help is amazing! Someone always answers the phone quickly and is knowledgeable! Cons The tuition express issue with payments not being posted after parents paid. I received no notification of the issue Switched from [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Pro care offered more. Also recommended to me by other daycare owners Review Source KD Kia D. President Child Day Care Services Used the software for: I used a free trial ### "ProCare Solutions Cares!" October 20, 2025 5.0 The experience was excellent and better than imagined. The staff was knowledgeable, attentive and committed Pros The value for the money; as well as all of the fully comprehensive and streamlined supports available. Cons It was a lot of training; though necessary, it was hard to commit. All of the trainers were accommodating and allowed flexibility. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Price was an exceptional value over other products Review Source QC Quintin C. School's Out Program Director Child Day Care Services Used the software for: 1-2 years ### "I Love Procare!" March 8, 2025 5.0 Procare makes it easy for me to keep things running smoothly so I can focus on building those special connections with every child. Pros Procare helps me stay on top of everything whether it’s tracking attendance, organizing, and keeping everything ready for each day of fun. It’s more than just software; it’s peace of mind knowing I can give our kids my full attention while staying organized behind the scenes. Cons Honestly my my only complaint would I wasn't using it earlier. Review Source