# RavenCSI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RavenCSI Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/234898/RavenCSI --- # RavenCSI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RavenCSI ## What is RavenCSI? RavenCSI is a Enterprise level Software as a Service (SaaS), B2B CX and EX survey management system providing real-time feedback and alerts with actionable results for evaluating customer experiences and also staff engagement. A complete all-in one CX & EX platform. RavenCSI also offers complete "White Label" capability to align with a company's brand and an additional feature for revenue growth and customer and staff retention. ## What is RavenCSI used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RavenCSI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ravencsi.com&name=RavenCSI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RavenCSI 5.0 (12) VS. [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price $100 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (12) Ease Of Use 4.6 (10,442) Value For Money 4.8 (10) Value For Money 4.2 (6,481) Customer Service 5.0 (11) Customer Service 4.4 (5,789) ## RavenCSI alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/234898/RavenCSI/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Templates 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Question Library 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews URL Customization 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Modifying a website's URL to enhance readability, branding, or campaign alignment Data Analysis Tools 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns RavenCSI 34 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Skip over or route respondents to different questions based on their previous answers Allow media to be embedded in the question or answer options Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.8 (12) 4.8 Based on 12 reviews ## Pricing Value for money 4.8 (10) Free Trial Free Version Basic $100.00 Other,Per Month Value for money 4.8 (10) 4.8 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Candace H. Director of Continuous Improvement Hospitality ### "Real time reporting and ease of use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2023 RavenCSI has worked with us to customize the platform to our use case. They have been professional and efficient to work with. Pros I love that I can provide a link to stakeholders where they can see and filter results in real time. Cons When we first started using RavenCSI the branching logic was not yet up to benchmark standards, but RavenCSI is continually improving every time I login and their customer service is great at communicating and explaining new features and how they apply to my organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2023 Candace, It is a pleasure to serve you and your teams efforts within the 5 star Hospitality Group. So glad the information is helping you make a difference for your team members and the hospitality industry. Brian CA Charles A. Process Improvement Consultant - President Management Consulting ### "Flexibility without the Funds" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 The tool is great. Does what I need. But the real star is the team itself. The customer service they provide is amazing. The willingness to teach, guide and support is not something you find with every company. Pros Love the flexibility you have to create surveys. The ability to link it to data you already have like organizational structures or other demographic information. You can get a lot of insights from using this functionality. Cons There are some features I want that are not currently available. But the team is super responsive and adding them to their next release. So this Con might really be a Pro with respect to the team itself. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The Team. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reasons for choosing RavenCSI Flexibility, Support and Price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Breanne W. Real Estate Agent Real Estate ### "Great Real Time Survey Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 By utilizing RavenCSI in my business, I have been able to see a much better response time to those clients, whose needs have not been addressed to improve the client/agent relationship. It has given my clients a platform to voice their concerns and/or appreciation. I believe this is important as my business relies on referrals. Pros I really enjoyed how I was able to customize the survey based on my business' needs. Then once it came down to client usage, I was sent real time alerts that I could respond to in a timely manner to ensure the best customer/client service. Very easy to use and has helped me build a stronger relationship with my clients. Cons Honestly, I did not have any issues with this software. Reasons for choosing RavenCSI The ability to get real time alerts, to customize the survey to my business' needs, I was even assigned a representative to help me get started on creating my customized survey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DY Dave Y. Marketing Hospital & Health Care ### "RavenCSI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2022 Great product and extremely flexible. Use it for marketing as well as feedback. Pros Great service and easy to use CSX solution Cons Overall the new version 2.0 corrected any issues we had with The platform. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing RavenCSI Price, service and features were all better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Paul C. CEO E-Learning ### "Raven the best newcomer on the market! Easy and powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Very happy with this product. Pros It is incredibly intuitive and yet powerful reporting makes this an easy recommendation. Cons Need add more questions to the bank but with the adoption it’s getting that is solving itself. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS George S. Parish Council Member Religious Institutions ### "Church Parish " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Professional, caring people who want to improve one’s overall business and customer experience. Pros Ease of use and great analytics makes it easy to determine and make adjustments real time. Cons System works as advertised. No concerns. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The data analytics and ability to make quick resolutions. Reasons for choosing RavenCSI Value, ease of use, customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jared B. COO Automotive ### "What's not to love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 This software met all our criteria and at a very reasonable cost (with no hidden fees.) We are very satisfied with Raven. Pros Raven has been a great use to our company in collecting feedback from our customers. The cost is very reasonable, the set up was a breeze, and our questions were answered quickly by the support team. The post-survey data was easily visualized and analyzed through there available charts. You can also export the data and analyze it yourself if needed. Cons We really don't have anything negative to say about using Raven for our data collection. Everything went smoothly as mentioned above. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and lack of needed features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Robert G. Owner Information Technology and Services ### "Leading edge surveys!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 21, 2022 Pros Great web response time, very customizable, many visual ques to choose from and straightforward to deploy Cons With more time using the software, I could provide a better list of cons. At this time, none Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. John Paul O. Compensation and Data Analyst Banking ### "I love RavenCSI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Pros The intuitive nature of the program is what stands out the most to me. I hate using software where you have to learn a whole new set of skills to be able to use. Raven is very user-friendly. Cons The only thing that comes to mind with room for improvement would be the aesthetics of the survey page. Maybe add some backdrops or a few more customization capabilities for the appearance of the survey itself. Other than that, the program is great. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Edgars S. owner Wine and Spirits ### "Comprehensive yet easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Great customer service. Very helpful staff during initial setup. They had quick response and valuable advice on creating new surveys Pros Super easy to create, distribute and follow up on surveys, Comprehensive data analysis and data export ability. Truly real-time responses to survey results is game changing. Cons I wish it had been easier to find. I have used other products that did not solve our overall needs. Reasons for choosing RavenCSI Raven CSI offered much more in the way of solving our business needs. And turned out it was easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/234898/RavenCSI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)