--- title: "RavenCSI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RavenCSI Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/234898/RavenCSI/" page_type: "product" language: "en" --- # RavenCSI Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RavenCSI ## What is RavenCSI? RavenCSI is a Enterprise level Software as a Service (SaaS), B2B CX and EX survey management system providing real-time feedback and alerts with actionable results for evaluating customer experiences and also staff engagement. A complete all-in one CX & EX platform. RavenCSI also offers complete "White Label" capability to align with a company's brand and an additional feature for revenue growth and customer and staff retention. ## What is RavenCSI used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RavenCSI?[Manage this product listing](https://www.g2.com/products/ravencsi/claim_requests/new?auto=true) ## RavenCSI Overview Updated September 2026 AI summary RavenCSI enables organizations of all sizes to gather, analyze, and manage feedback through customizable surveys and multi-channel distribution. Covering both Survey and Customer Experience needs, it offers features such as question branching, reporting, and real-time analytics, along with options like API access, branding, and multi-language support. Deployment is flexible across cloud and major desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RavenCSI 5.0 (12) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $100 Other, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (12) Ease Of Use 4.6 (10,499) Value For Money 4.8 (10) Value For Money 4.4 (6,536) Customer Service 5.0 (11) Customer Service 4.3 (5,845) ## RavenCSI alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/234898/RavenCSI/alternatives/) ## FAQs about RavenCSI Overview ### Which roles and teams benefit most from RavenCSI? RavenCSI is most used by executives, business owners, and process improvement leaders who need visibility into customer feedback and service performance. Operations, sales, and marketing teams use it to identify trends, improve delivery, and strengthen client relationships, while analysts and consultants rely on it for reporting, benchmarking, and continuous improvement planning. Answer based on 12 reviews Overview ### What company size and industries is RavenCSI built for? RavenCSI is an enterprise CX/EX solution used mostly by small businesses, which make up 83% of reviewers, despite its enterprise positioning. It serves a mixed industry base, with Automotive, Banking, and E-Learning each at 8% of reviewers, and is used primarily for survey workflows, cited by 92% of reviewers. Answer based on 12 reviews Features and Usability ### What are the key features of RavenCSI? RavenCSI offers surveys and feedback tools with customizable forms, questions, templates, and branding. Core capabilities include multi-channel distribution, mobile surveys, email reminders, and question branching. It also includes real-time analytics, customizable reports, activity dashboards, access controls, data import/export, and third-party integrations. Getting Started and Support ### What training and onboarding options does RavenCSI offer? RavenCSI provides in person training, live online sessions, documentation, and videos. In person training supports direct instruction, live online sessions allow guided remote learning, documentation serves as written reference material, and videos offer self-paced visual instructions for teams getting started. Getting Started and Support ### What customer support options does RavenCSI offer? RavenCSI provides email/help desk and phone support. No reviewer feedback about support experience is available here, so response times, helpfulness, and common frustrations cannot be assessed from user comments. The support options listed simply indicate direct contact paths for assistance with product questions or issues. ## Features AI summary Based on 10,704 Survey reviews Capterra reviewers highlight these as the features buyers look for most when choosing survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) RavenCSI supports **Customizable Questions** and **Surveys & Feedback**, so teams can tailor surveys to specific goals and collect input from customers, employees, or other audiences. However, it does not include **Survey Builder**. Instead, it offers other important capabilities that reviewers also value, including **Customizable Fields** (**49%**), **Reporting/Analytics** (**45%**), and **Data Import/Export** (**42%**). These features help businesses organize survey data, review results more clearly, and move information between systems, providing teams with useful insights for better decisions. Reporting/Analytics 5.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Templates 5.0 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Question Library 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews URL Customization 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Modifying a website's URL to enhance readability, branding, or campaign alignment Data Analysis Tools 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software RavenCSI 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 4.8 (12) 4.8 Based on 12 reviews ## Pricing Value for money 4.8 (10) Free Trial Free Version Basic $100.00 Other,Per Month Value for money 4.8 (10) 4.8 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Candace H. Director of Continuous Improvement Hospitality ### "Real time reporting and ease of use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2023 RavenCSI has worked with us to customize the platform to our use case. They have been professional and efficient to work with. Pros I love that I can provide a link to stakeholders where they can see and filter results in real time. Cons When we first started using RavenCSI the branching logic was not yet up to benchmark standards, but RavenCSI is continually improving every time I login and their customer service is great at communicating and explaining new features and how they apply to my organization. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 20, 2023 Candace, It is a pleasure to serve you and your teams efforts within the 5 star Hospitality Group. So glad the information is helping you make a difference for your team members and the hospitality industry. Brian CA Charles A. Process Improvement Consultant - President Management Consulting ### "Flexibility without the Funds" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 The tool is great. Does what I need. But the real star is the team itself. The customer service they provide is amazing. The willingness to teach, guide and support is not something you find with every company. Pros Love the flexibility you have to create surveys. The ability to link it to data you already have like organizational structures or other demographic information. You can get a lot of insights from using this functionality. Cons There are some features I want that are not currently available. But the team is super responsive and adding them to their next release. So this Con might really be a Pro with respect to the team itself. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The Team. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reasons for choosing RavenCSI Flexibility, Support and Price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Breanne W. Real Estate Agent Real Estate ### "Great Real Time Survey Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 By utilizing RavenCSI in my business, I have been able to see a much better response time to those clients, whose needs have not been addressed to improve the client/agent relationship. It has given my clients a platform to voice their concerns and/or appreciation. I believe this is important as my business relies on referrals. Pros I really enjoyed how I was able to customize the survey based on my business' needs. Then once it came down to client usage, I was sent real time alerts that I could respond to in a timely manner to ensure the best customer/client service. Very easy to use and has helped me build a stronger relationship with my clients. Cons Honestly, I did not have any issues with this software. Reasons for choosing RavenCSI The ability to get real time alerts, to customize the survey to my business' needs, I was even assigned a representative to help me get started on creating my customized survey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DY Dave Y. Marketing Hospital & Health Care ### "RavenCSI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2022 Great product and extremely flexible. Use it for marketing as well as feedback. Pros Great service and easy to use CSX solution Cons Overall the new version 2.0 corrected any issues we had with The platform. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing RavenCSI Price, service and features were all better Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC Paul C. CEO E-Learning ### "Raven the best newcomer on the market! Easy and powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Very happy with this product. Pros It is incredibly intuitive and yet powerful reporting makes this an easy recommendation. Cons Need add more questions to the bank but with the adoption it’s getting that is solving itself. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS George S. Parish Council Member Religious Institutions ### "Church Parish " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Professional, caring people who want to improve one’s overall business and customer experience. Pros Ease of use and great analytics makes it easy to determine and make adjustments real time. Cons System works as advertised. No concerns. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The data analytics and ability to make quick resolutions. Reasons for choosing RavenCSI Value, ease of use, customer support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jared B. COO Automotive ### "What's not to love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 This software met all our criteria and at a very reasonable cost (with no hidden fees.) We are very satisfied with Raven. Pros Raven has been a great use to our company in collecting feedback from our customers. The cost is very reasonable, the set up was a breeze, and our questions were answered quickly by the support team. The post-survey data was easily visualized and analyzed through there available charts. You can also export the data and analyze it yourself if needed. Cons We really don't have anything negative to say about using Raven for our data collection. Everything went smoothly as mentioned above. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and lack of needed features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Robert G. Owner Information Technology and Services ### "Leading edge surveys!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 21, 2022 Pros Great web response time, very customizable, many visual ques to choose from and straightforward to deploy Cons With more time using the software, I could provide a better list of cons. At this time, none Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. John Paul O. Compensation and Data Analyst Banking ### "I love RavenCSI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Pros The intuitive nature of the program is what stands out the most to me. I hate using software where you have to learn a whole new set of skills to be able to use. Raven is very user-friendly. Cons The only thing that comes to mind with room for improvement would be the aesthetics of the survey page. Maybe add some backdrops or a few more customization capabilities for the appearance of the survey itself. Other than that, the program is great. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Edgars S. owner Wine and Spirits ### "Comprehensive yet easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 Great customer service. Very helpful staff during initial setup. They had quick response and valuable advice on creating new surveys Pros Super easy to create, distribute and follow up on surveys, Comprehensive data analysis and data export ability. Truly real-time responses to survey results is game changing. Cons I wish it had been easier to find. I have used other products that did not solve our overall needs. Reasons for choosing RavenCSI Raven CSI offered much more in the way of solving our business needs. And turned out it was easier to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/234898/RavenCSI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.