# Redbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Redbox the right eCommerce solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235189/Redbox/reviews --- Redbox 4.5 (11) [View alternatives](https://www.capterra.com/p/235189/Redbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Redbox Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Food & Beverages Used the software for: Less than 6 months ### "Great software - likely the best in the industry" November 1, 2022 5.0 Great overall experience and looking forward to future updates and working with them. Pros It's easy to use and manage with a great feature set.The setup is quite direct, working with the Redbox team, to get the implementation how I want it. Cons As the software has to suit many use cases/people- you may have to forgo a feature or 2. Or suggest it! Review Source MB Mark B. Co-Owner Food & Beverages Used the software for: 1-2 years ### "Powerful product, that's easy to use and start a restaurant marketplace" September 8, 2021 5.0 I wanted to set up a food ordering app for our town as lots of restaurants didn't really do takeaway. I thought it might be a difficult process but after speaking with the guys at Redbox it seemed pretty straight forward. Thankfully it was and with the support they provided I got up to speed with the system in a day or two, and then just started adding restaurants. We've not got about 25 restaurants on our Redbox Marketplace and they love it, and customers give us lots of positive feedback about their ordering experience. Love it! Pros Redbox is just really easy to use. The software, coupled with customer service meant it was very easy to get started and set up a successful marketplace in my area. I can get each restaurant set up on the system, along with their menu and get them live on the app within about 30 minutes meaning I can react quickly once a restaurant has said they'd like to join our app. Cons Nothing really - it just works and customers love it Reason for choosing Redbox The full backend system meant that I can give logins to restaurants so they can manage their own menus. This was a big draw as on other platforms they would have to go through call centres which can take up to two weeks to make any alterations or mark things as Sold Out. The app updates pretty much instantly when a restaurant makes a change, which they all love. Also being able to take pre-orders has been really useful and again isn't provided by many other platforms - it's helped restaurants grow their orders before they've opened for the day. Review Source DB Destiny B. Bartender Food & Beverages Used the software for: 2+ years ### "Redbox delivery " May 29, 2024 3.0 Pros I like how it made keeping my orders in order Cons There were so many flaws starting with not an USA app Review Source sJ sue J. Director Hospitality Used the software for: 6-12 months ### "Perfect solution for a busy cafe bar " August 23, 2021 5.0 We needed to find a quick solution during the first lockdown to be able to sustain our business with takeaway orders and ensure our customers felt safe and secure with an online ordering system to reduce the need for person to person interaction. We were able to get up and running quickly, the service from the team was excellent and we received all the training we needed. Pros The set up was really easy and the software is extremely reliable which for us was very important - adding or removing products, updates is super simple. The reports are also clear and accurate. I really like also how we can have it branded to our business, it feels tailored to our business and easier for our customers to find us and feel confident when making transactions with us. Cons I don't have anything to report, the team behind ~Red Box are very helpful and the integration with our systems was seamless. Reason for choosing Redbox Branding, functionality and value for money Review Source JM Joel M. Head chef owner Food & Beverages Used the software for: 1-2 years ### "Joel’s chicken " September 6, 2021 4.0 Pros Been able add all the specifics for the menu is helpful and the pre ordering is also handy so we can plan ahead for ordering etc. It was easy to set up and integrates well with the terminal. Cons It can be a bit confusing and difficult to navigate at times especially with someone thats not involved in software. Review Source iF ian F. Director Food & Beverages Used the software for: 6-12 months ### "Good and Bad " October 16, 2021 3.0 Its been ok, nice helpful people, good system and could be better but all systems can improve. Pros I like the way it adds up and includes the vat, its good that its all calculated for payouts during the week. I think there could be better additions as if you refund £10 you dont seem to take the payments to Redbox off the outlet so really if there is a refund we as the user pay for redbox. Cons I think the terminals leave a lot to be desired, i wanted to ramp up this business in a different way to others but we lost confidence in the terminals closing down, losing volume, needing to be re booted. Reason for choosing Redbox We just googled this type of system and my business partner said these were the way to go. Review Source JH Jack H. Director Food & Beverages Used the software for: 6-12 months ### "Fantastic Developers - Always communicate " September 6, 2021 5.0 Pros The software is so easy to use. It’s easy for restaurants to engage with the software and make live changes to there menu. The app Redbox designed is easy to use, easy on the eye and simple compared to other apps in the market. Cons Having bespoke features of the app or features that you can add to your app. I’m sure the guys are working this already. Review Source CB Chiffon B. Marketer Entertainment Used the software for: I used a free trial ### "Online Ordering with Redbox" November 17, 2021 5.0 My overall experience of Redbox had been a fairly good one. Benefits I have realized with using Redbox is smoother management of viewership. The Redbox product is very efficient for the most part. Pros Ordering features were most impactful. Product is easy to use. Integration was rather simple as well with existing platform. Cons Features I feel could be improved are the drop down menus for searching movie titles. This aspect of compiling movie titles can make integration a little difficult. Other than that it would be awesome if their were a way to highlight titles of movies. Review Source CA Christopher A. Ceo Non-Profit Organization Management Used the software for: Less than 6 months ### "Highly recommended " October 3, 2022 5.0 Quick, slick and great tech Pros Fantastic product and service. I will be using for all future projects! Cons Everything is great. I can’t fault it in anyway Reason for choosing Redbox Price and quality of product Review Source IL Isabella L. Product specialist Food & Beverages Used the software for: Less than 6 months ### "Looks great & easy to use" October 14, 2021 5.0 I didn’t think setting up an online marketplace could be this straight forward! Pros Easy set-up and management in the back-end, and a fantastic user-friendly front end system for the customer. Being able to get targeted messaging out to our customers via the Redbox marketing features will be and added bonus! Cons I can’t think of any negatives as of yet. Review Source JT Jay T. Owner Computer Software Used the software for: Less than 6 months ### "Love it" October 14, 2021 5.0 Pros The software is easy to use for both myself and my restaurants Cons Not a lot of integrations as of yet with limits what you can do with the software. Reason for choosing Redbox UK based, better customer service Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.