--- title: "MatrixCare Skilled Nursing Facility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Skilled Nursing Facility Software - reviews, pricing plans, popular comparisons to other Nursing Home products and more." source_url: "https://www.capterra.com/p/23520/MatrixCare/" page_type: "product" language: "en" publication_date: "2026-10-27" --- # MatrixCare Skilled Nursing Facility Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Skilled Nursing Facility ## What is MatrixCare Skilled Nursing Facility? MatrixCare’s Skilled Nursing EHR software is built to meet the specific needs of skilled nursing facilities. Our software includes Clinical Advanced Insights, a machine learning tool that provides easy-to-understand dashboards that give clinical staff real-time alerts. Our scalable solutions and services can simplify the complexities of today’s biggest challenges. ## What is MatrixCare Skilled Nursing Facility used for? [Nursing Home](https://www.capterra.com/nursing-home-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MatrixCare Skilled Nursing Facility?[Manage this product listing](https://www.g2.com/products/matrixcare-senior-living-and-long-term-care/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Skilled Nursing Facility 4.3 (47) VS. [4.6 (157)](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (47) Ease Of Use 4.6 (157) Value For Money 4.1 (37) Value For Money 4.4 (120) Customer Service 4.3 (45) Customer Service 4.4 (133) ## MatrixCare Skilled Nursing Facility alternatives Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (18)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.1 (143)](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [WellSky Long-Term Care](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/) [4.8 (21)](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/) [View all alternatives](https://www.capterra.com/p/23520/MatrixCare/alternatives/) ## FAQs about MatrixCare Skilled Nursing Facility Overview ### Which roles and teams benefit most from MatrixCare Skilled Nursing Facility? MatrixCare Skilled Nursing Facility is most used by facility administrators, nursing teams, and clinical support staff managing resident documentation, care records, and daily workflows. Quality, compliance, and health information teams use it to maintain accurate records and support audits, while finance, billing, and discharge staff track reimbursement, admissions, and transitions of care. Answer based on 47 reviews Overview ### What company size and industries is MatrixCare Skilled Nursing Facility built for? MatrixCare Skilled Nursing Facility is designed for midsize healthcare organizations, which represent 43% of reviewers, and post-acute and long-term care residents. It also serves small businesses (33%) and enterprises (24%), primarily in Hospital & Health Care (76%), Health, Wellness and Fitness (11%), and Medical Practice (7%). Its most common use case is nursing homes. Answer based on 47 reviews Features and Usability ### What are the key features of MatrixCare Skilled Nursing Facility? MatrixCare Skilled Nursing Facility offers EMR/EHR, resident assessment, care plan management, charting, and patient records management for clinical documentation. It also includes scheduling, staff scheduling, billing and invoicing, claims management, reporting and analytics, compliance management, electronic signature, and third-party integrations for nursing home and long-term care workflows. Integrations ### Which third-party tools and platforms does MatrixCare Skilled Nursing Facility integrate with? MatrixCare Skilled Nursing Facility integrates with Accushield, Aline, Attendance on Demand, Carefeed, DocNow, OnShift, Prophix One, SNF Metrics, SchedulePop, Senior Sign, Third Eye, Vena, and WelcomeHome. These integrations span scheduling, staffing, visitor management, documentation, reporting, and resident communication tools. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does MatrixCare Skilled Nursing Facility offer? MatrixCare Skilled Nursing Facility provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover topics in a group setting, and documentation and videos offer self-paced reference materials. Answer based on 2 reviews Getting Started and Support ### What customer support options does MatrixCare Skilled Nursing Facility offer? MatrixCare Skilled Nursing Facility provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. User feedback is mixed: some describe customer support as professional and prompt, while others report slow fixes, downtime, and inconsistent knowledge when issues need deeper help. Answer based on 4 reviews Ease of use ### How easy is MatrixCare Skilled Nursing Facility to use? MatrixCare Skilled Nursing Facility offers an interface that many clinical, billing, and medical-records users find easy to learn, navigate, and customize for routine workflows. Users also value building-to-building access and order verification, although some facilities find report setup, form changes, security templates, and required fields cumbersome. Answer based on 10 reviews ## Features AI summary Based on 132 Nursing Home reviews Capterra reviewers point to these as the top priorities when choosing nursing home software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**68%**) - **Patient Records Management** (**60%**) MatrixCare Skilled Nursing Facility supports all three features reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **Patient Records Management**. Together, these capabilities help businesses protect sensitive resident data, maintain accurate clinical documentation, and keep patient information organized and accessible, allowing teams to deliver more consistent care and manage daily operations more efficiently. HIPAA Compliant 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Records Management 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medication History 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Access to patient medication history data Incident Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Claims Management 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies MatrixCare Skilled Nursing Facility 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Home Care Providers: Specifically for in-home care services - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication History: Access to patient medication history data - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Management: Log and store the source of contacts/leads - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (46) 4.2 Based on 46 reviews ## Pricing Value for money 4.1 (37) ### Starting price Free trial not available Value for money 4.1 (37) 4.1 Based on 37 reviews ## Integrations [ Vena](https://www.capterra.com/p/131246/Vena/)[ Prophix One](https://www.capterra.com/p/139909/Budgeting-Solution/)[ SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)[ OnShift](https://www.capterra.com/p/122212/OnShift/)[ Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/)[ Aline](https://www.capterra.com/p/210877/Aline-Phone-System/)[ Senior Sign](https://www.capterra.com/p/181427/Senior-Sign/)[ Accushield](https://www.capterra.com/p/227635/Accushield/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (45) 4.3 Based on 45 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(18) 3(3) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful UC Unit clerk Unit clerk Used the software for: 3-5 years ### "A must try" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2023 Overall experience is great, compared to another product we are now using. I would definitely prefer to go back to Matrixcare Pros Ease of use, quick to learn, efficient workflows, able to quickly verify orders Cons Lack of integration with labs, clutter of the EMAR, AD Adminstrator Adminstrator Used the software for: 3-5 years ### "Matrix reveiw" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2021 I am satisfied with Matrix. I find it easy to move around in the system. I have a lot of rights as the administrator of the facility, so I can see what is new and available. Pros all discipline's progress notes are in one place. I can get the picture of the resident in one place. It has observations and events. They assist in getting a clear picture for completing the MDS. Our organization is an Institute for Mental Disease, IMD, 2 smaller nursing homes and assisted livings. Our needs are diverse. Matrix can accommodate the different needs within the organization. We can customize observations, etc. I have given feed back to other organizations thinking about changing to Matrix. Cons The piecemeal costs. I am a small facility within a larger organization. I run a 37 bed SNF. As a smaller facility, it is hard to sell the cost, if the rest of the organization doesn't need the particular add on. LS Lisa S. HIM Coordinator Used the software for: Less than 1 year ### "after the sales pitch, very frustrating" 1.0 October 26, 2018 I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer. Pros Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for. Cons We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime. AD Administrator Administrator Used the software for: 3-5 years ### "Good Software; Great Software Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2021 I have been very happy. It has been a good fit for me and our organization. Pros What i like the most is how responsive the company and team are. Wondering if the software can do something? Wondering if there is a report that can give you what you need? The team is AMAZING and getting back to you and giving you answers. If they can't find a way to give you what you need, they will create it! Cons The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking. Some software is definitely more friendly to flip to the next patient or quickly search for a different patient. SD Senior Director of Finance Senior Director of Finance Used the software for: 3-5 years ### "MatrixCare streamlines information across departments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 25, 2024 Excellent service and follow-up. Willing to assist us with issues quickly. Pros Provides resources to bring together information across various departments into one location and helps to reduce paper files. Cons Reports fall a bit short in obtaining information we would like to have on a single report. HI Health Information Specialist Health Information Specialist Used the software for: 3-5 years ### "Skilled Nursing Service Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2021 Excellent reporting and data abstraction. We are given so many tools to track and monitor our success. Pros I have a lot of positive items to point out relating to MatrixCare Software. It is very reliable and is almost never down. Actually, I don't remember the last time the system went down. I would venture to guess it's been more than 18 months for our facilities. The communication of product enhancement is wonderful. The help desk staff is always very friendly and helpful when calling with questions. The CCD for resident transfers to hospital hits all the necessary and important documentation for a safe transfer to the hosptial or home. The ease of printing client records and resident documents is a huge positive. This is just to mention a few items that I enjoy most about the system. Cons Sometimes something added to a wish list can take quite a long time before it is added to an upgrade. NC nathan C. Staff Accountant Used the software for: 3-5 years ### "Very user Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 22, 2024 Pros Very easy to learn and use. Customer service is excellent! Cons There are a few features that could be improved in the resident trust modual. CC Corporate compliance manager Corporate compliance manager Used the software for: 3-5 years ### "MatrixCare is an outstanding choice for EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 22, 2024 Pros Easy to navigate, great support. Everything you need at your fingertips Cons Fees for some upgrades shoule be removed DI Dietitian Dietitian Used the software for: 3-5 years ### "User Friendly (mostly)" 4.0 March 26, 2021 Pros As a user, I feel like I understand how most areas within MaxtrixCare work. The dashboard is my favorite part so I can easily click on different aspects of care. I also like the grid box on the upper left corner where I can find areas/categories of care where I use most often. Cons Sometimes when I'm writing a note or observation, other windows with pop over what I'm writing or vice versa, and the window I'm writing on will pop under a different window. It's quite frustrating because it happens often. I also do not like that if you have an observation open, and you go to add a progress note, the observation immediately closes and does not save. AD Administrator Administrator Used the software for: 3-5 years ### "MatrixCare Skilled Nursing Facility Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2021 Homestead has had a very satisfying experience with MatrixCare. As our facility accesses the newer aspects of MatrixCare, we find functionality for options which may not have been available in earlier versions of the software. Pros Using MatrixCare for over 15 years, I find it is very user friendly and easy to train. It provides our facility with the access and information needed to care for our residents. Customer support is very professional and promptly addresses issues we may experience. Cons Some aspects of reporting, setting up features, or making changes are cumbersome. Security templates are too rigid especially for smaller facilities where staff overlap in functions. [View all Reviews](https://www.capterra.com/p/23520/MatrixCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PointClickCare EHR for Skilled Nursing Facilities vs MatrixCare Skilled Nursing Facility](https://www.capterra.com/compare/23520-209866/MatrixCare-vs-Skilled-Nursing-Core-Platform)