--- title: "MatrixCare Skilled Nursing Facility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MatrixCare Skilled Nursing Facility Software - reviews, pricing plans, popular comparisons to other Nursing Home products and more." source_url: "https://www.capterra.com/p/23520/MatrixCare/" page_type: "product" language: "en" --- # MatrixCare Skilled Nursing Facility Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MatrixCare Skilled Nursing Facility ## What is MatrixCare Skilled Nursing Facility? MatrixCare’s Skilled Nursing EHR software is built to meet the specific needs of skilled nursing facilities. Our software includes Clinical Advanced Insights, a machine learning tool that provides easy-to-understand dashboards that give clinical staff real-time alerts. Our scalable solutions and services can simplify the complexities of today’s biggest challenges. ## What is MatrixCare Skilled Nursing Facility used for? [Nursing Home](https://www.capterra.com/nursing-home-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MatrixCare Skilled Nursing Facility?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.resmed.com/en-us/&name=MatrixCare Skilled Nursing Facility) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MatrixCare Skilled Nursing Facility 4.3 (47) VS. [4.8 (49)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (47) Ease Of Use 4.7 (156) Value For Money 4.1 (37) Value For Money 4.6 (119) Customer Service 4.3 (45) Customer Service 4.8 (132) ## MatrixCare Skilled Nursing Facility alternatives [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.1 (142)](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/23520/MatrixCare/alternatives/) ## FAQs about MatrixCare Skilled Nursing Facility Overview ### Which roles and teams benefit most from MatrixCare Skilled Nursing Facility? MatrixCare Skilled Nursing Facility is most used by administrators, executive leaders, and business office teams that oversee census, compliance, billing, and daily facility operations. Clinical staff, including CNAs and care coordinators, rely on it for documentation and care visibility, while admissions and support teams use it to streamline intake, communication, and resident services. Answer based on 47 reviews Overview ### What company size and industries is MatrixCare Skilled Nursing Facility built for? MatrixCare Skilled Nursing Facility is designed for post-acute and long-term care providers, serving midsize businesses most often at 43% and Hospital & Health Care organizations at 76%. It also supports small businesses at 33% and enterprises at 24%, with additional use in Health, Wellness and Fitness and Medical Practice, especially for nursing homes. Answer based on 47 reviews Features and Usability ### What are the key features of MatrixCare Skilled Nursing Facility? MatrixCare Skilled Nursing Facility offers EMR/EHR, charting, care plan management, and resident assessment for clinical documentation. It also includes billing and invoicing, claims management, reimbursement management, and payroll management, plus scheduling, staff scheduling, alerts/escalation, compliance management, document management, and reporting/analytics. Integrations ### Which third-party tools and platforms does MatrixCare Skilled Nursing Facility integrate with? MatrixCare Skilled Nursing Facility integrates with over 10 third-party tools, including Accushield, Aline, Attendance on Demand, Carefeed, Change Healthcare Platform, DocNow, OnShift, Polaris, Prophix One, SNF Metrics, SchedulePop, Senior Sign, SignupLab, Tapestry, Third Eye, Vena, and WelcomeHome. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does MatrixCare Skilled Nursing Facility offer? MatrixCare Skilled Nursing Facility provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual, self-paced guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does MatrixCare Skilled Nursing Facility offer? MatrixCare Skilled Nursing Facility provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as professional and knowledgeable at times, with prompt issue handling, but some report inconsistent help, long-running fixes, and delays when problems or updates require repeated follow-up. Answer based on 4 reviews Ease of use ### Is MatrixCare Skilled Nursing Facility easy to use? MatrixCare Skilled Nursing Facility is generally easy to learn and navigate for clinical, billing, and medical records teams. Many users like the intuitive workflows, order verification, and customization options, while some facilities find setup changes, reporting tasks, rigid templates, and certain required fields more cumbersome than expected. Answer based on 10 reviews ## Features AI summary Based on 132 Nursing Home reviews Capterra data shows that buyers of nursing home software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**68%**) - **Patient Records Management** (**60%**) MatrixCare Skilled Nursing Facility supports all three of the features reviewers rate highest: HIPAA Compliant, Charting, and Patient Records Management. Together, these capabilities help nursing home teams protect resident data, document care accurately, and keep health information organized and accessible, allowing teams to deliver more consistent care and stay on top of compliance requirements. HIPAA Compliant 4.8 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medication History 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Access to patient medication history data Incident Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Financial Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Claims Management 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies MatrixCare Skilled Nursing Facility 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Home Care Providers: Specifically for in-home care services - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication History: Access to patient medication history data - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Management: Log and store the source of contacts/leads - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (46) 4.2 Based on 46 reviews ## Pricing Value for money 4.1 (37) ### Starting price Free trial not available Value for money 4.1 (37) 4.1 Based on 37 reviews ## Integrations [ Vena](https://www.capterra.com/p/131246/Vena/)[ Prophix One](https://www.capterra.com/p/139909/Budgeting-Solution/)[ SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)[ OnShift](https://www.capterra.com/p/122212/OnShift/)[ Attendance on Demand](https://www.capterra.com/p/92291/Attendance-on-Demand/)[ Aline](https://www.capterra.com/p/210877/Aline-Phone-System/)[ Senior Sign](https://www.capterra.com/p/181427/Senior-Sign/)[ Accushield](https://www.capterra.com/p/227635/Accushield/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (45) 4.3 Based on 45 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating 5(24) 4(18) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent AN Anonymous User Clinical Informatics Analyst Hospital & Health Care ### "Your average user friendly EHR" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 6, 2025 There had been several times that MatrixCare was updating their whole program and it never went through. I have had to work overnight and weekends with all the downtime emergencies that staff would have. It was a monthly reoccurrence. We ended up switching to a different EHR. Pros It is user friendly. The alert system is very useful. There are a variety of reports that are available. Cons There is a lot of downtime and crashes. Fixes/improvements for bugs take months to correct. Customer Service is a hit or miss with the knowledge of helping users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Traci N. Nurse Practitioner Hospital & Health Care ### "Good solid program" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 13, 2024 I like working with the software but being able to switch between patient or have 2 windows open would help at times. Pros Easy to learn and use. Does a good job of showing needed information when I need it. Cons Number of clicks it takes to navigate between residents. Limitations on what I want to enter in pulldown boxes. Would be nice to be able to free text in some boxes or have other as an option. (Ex: for meds 3 days a week or every other day. There are work around but they can be time consuming and easy to forget when you don't use them often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Justin B. Registered Nurse Health, Wellness and Fitness ### "MatrixCare makes the nursing function efficiently." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 4, 2024 My overall experience with MatrixCare Skilled Nursing Facility has been positive. From monitoring vital signs to bowel movements and patient charting, MatrixCare was an upgrade for the nursing home where I work. Pros I believe I have a good grasp of the various functions within MatrixCare as a user. I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care. Another feature that I find helpful is the box located in the upper left corner, which conveniently provides access to the areas and categories of care that I use most frequently. Cons I often experience issues where other windows pop over what I'm writing, or the window I'm writing in pops under a different one. This can be quite frustrating as it happens frequently. Additionally, it's inconvenient that when doing a patient admission I have an observation open and want to add a progress note, the observation immediately closes without saving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kim K. Senior Director of Finance Hospital & Health Care ### "MatrixCare streamlines information across departments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2024 Excellent service and follow-up. Willing to assist us with issues quickly. Pros Provides resources to bring together information across various departments into one location and helps to reduce paper files. Cons Reports fall a bit short in obtaining information we would like to have on a single report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC NATHAN C. Staff Accountant Medical Practice ### "Very user Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 19, 2024 Pros Very easy to learn and use. Customer service is excellent! Cons There are a few features that could be improved in the resident trust modual. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Corinne M. Corporate compliance manager Health, Wellness and Fitness ### "MatrixCare is an outstanding choice for EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 19, 2024 Pros Easy to navigate, great support. Everything you need at your fingertips Cons Fees for some upgrades shoule be removed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK George K. Unit clerk Hospital & Health Care ### "A must try" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2023 Overall experience is great, compared to another product we are now using. I would definitely prefer to go back to Matrixcare Pros Ease of use, quick to learn, efficient workflows, able to quickly verify orders Cons Lack of integration with labs, clutter of the EMAR, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michelle S. Director of Quality Assurance Hospital & Health Care ### "Follow up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 20, 2022 Pros Easy to use and navigate; quickly allows me to navigate from building to building. Cons Would like immunizations to flow over from preventative health to MDS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rachel B. Administrator Health, Wellness and Fitness ### "Good Software; Great Software Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2021 I have been very happy. It has been a good fit for me and our organization. Pros What i like the most is how responsive the company and team are. Wondering if the software can do something? Wondering if there is a report that can give you what you need? The team is AMAZING and getting back to you and giving you answers. If they can't find a way to give you what you need, they will create it! Cons The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking. Some software is definitely more friendly to flip to the next patient or quickly search for a different patient. Alternatives considered [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Shakema J. Business management Hospital & Health Care ### "Millennium software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 I think all nursing facilities need it. It's very useful and very effective in the functional system. Pros It's so well put together and organized. If your working in the healthcare field it's a must to have this software. Cons The software goes down for servicing and itight be during the times you have to document or chart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/23520/MatrixCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PointClickCare EHR for Skilled Nursing Facilities vs MatrixCare Skilled Nursing Facility](https://www.capterra.com/compare/23520-209866/MatrixCare-vs-Skilled-Nursing-Core-Platform)