# Page 2 | MatrixCare Skilled Nursing Facility Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MatrixCare Skilled Nursing Facility the right Nursing Home solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23520/MatrixCare/reviews

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MatrixCare Skilled Nursing Facility

4.3 (47)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of MatrixCare Skilled Nursing Facility

## Showing most helpful reviews

Showing 26-47 of 47 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Susan B.  
Chief Compliance Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "Best software for SNF LTC"

January 31, 2020

4.0

MatrixCare has been one of the best software solutions for our organization.

Pros

The company is forward thinking and works to best tailor the product to the current regulatory needs of the SNF

Cons

Some areas could use an update to help improve communication with other employees/vendors/physicians through their internal message system.

Reason for choosing MatrixCare Skilled Nursing Facility

Overall the product had a much better flow and easy to instruct and learn from all levels of technical ability.

Review Source

MP

Michelle P.  
Director of Budgeting and Reimbursement  
Hospital & Health Care  
Used the software for: 2+ years

### "We love MatrixCare"

March 25, 2021

5.0

Pros

Post implementation support was simply outstanding.

Cons

When I provide a suggestion, I would like feedback as to when it might be implemented or where they are in the process.

Alternatives considered

[Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/)

Reason for choosing MatrixCare Skilled Nursing Facility

The nursing department made the final decision. They found the med pass feature to be much easier to use then PCC.

Review Source

Daniella B.  
CNA  
Hospital & Health Care  
Used the software for: 1-2 years

### ""Allows for less errors in care""

August 3, 2020

5.0

Makes giving report quicker which means more time to take care of residents

Pros

Gives you multiple choice questions and answers for each resident leaving little room for errors in care

Cons

Occasionally system glitches as well as needs a comment or additional note section for each resident

Review Source

SJ

Shakema J.  
Business management  
Hospital & Health Care  
Used the software for: 2+ years

### "Millennium software!"

September 1, 2021

5.0

I think all nursing facilities need it. It's very useful and very effective in the functional system.

Pros

It's so well put together and organized. If your working in the healthcare field it's a must to have this software.

Cons

The software goes down for servicing and itight be during the times you have to document or chart.

Review Source

JH

Jennifer H.  
Admissions  
Hospital & Health Care  
Used the software for: 2+ years

### "Matrix Care Review"

April 2, 2021

5.0

The current API that we can add face sheets from our other software is time saving but again other API's are needed to increase efficiency.

Pros

I like Matrix Care. When on boarding new hires, Matrix is almost self explanatory. It doesn't take much time for new hires to use this software error free. Would recommend to new companies searching for a new software.

Cons

Would like more API's to integrate into our other systems.

Review Source

Elizabeth K.  
Nursing instructor  
Higher Education  
Used the software for: 2+ years

### "I felt ok using this software."

June 21, 2018

3.0

No real benefits

Pros

The ability to upload patient pictures made it easier to identify them when giving medication. Especially fror those nurse who did not know the patients.

Cons

Difficult to locate what you needed to review. No easy way to pull up just the orders though when you did find them, the order sheets were very detailed.

Review Source

MB

Michael B.  
Discharge planner  
Hospital & Health Care  
Used the software for: 2+ years

### "Serves its purpose for my field"

September 26, 2018

4.0

Good, serves its purpose, but would like to see an upgraded version, more user friendly with drop down menus.

Pros

I used this software while working as a discharge planner in a nursing home. It was easy in terms of documentation.

Cons

Some features are not available on the care planning option such as drop down menus. In addition, trying to get specific things narrowed down by category is not easy, or simply not possible on this version. Also, the services would drop more often than should be expected, causing inconvenience while trying to work.

Review Source

MS

Michelle S.  
Director of Quality Assurance  
Hospital & Health Care  
Used the software for: 2+ years

### "Follow up"

January 20, 2022

5.0

Pros

Easy to use and navigate; quickly allows me to navigate from building to building.

Cons

Would like immunizations to flow over from preventative health to MDS.

Review Source

ER

Erin R.  
CNA  
Hospital & Health Care  
Used the software for: 2+ years

### "Brookside Rocks!! "

March 25, 2021

5.0

Great!

Pros

I like that it's thorough and simple to use and easy to train a person how to use.

Cons

Dislikes is that nursing aide don't have the option to go back and correct if they mis charged. The other software I used before allows that option and I found it very nice.

Review Source

LL

Laurence L.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "One Platform"

January 21, 2021

5.0

Fantastic experience and history with MatrixCare

Pros

We will soon be adding Mealtracker and Accounting functionality which will allow us to have medical records and these other functions all on one platform.

Cons

Can't think of anything, the functionality of product works for us.

Review Source

TW

Tikeesha W.  
AR  
Hospital & Health Care  
Used the software for: 2+ years

### "AR employee review"

March 25, 2021

5.0

Pros

This product is one of the easier to use for long term care billing that I have used in past. Customer support is amazing.

Cons

Some reports could be more easily found/identified. Same with navigating the entry areas for certain demographics.

Review Source

MP

Marybeth P.  
Director of rehab  
Hospital & Health Care  
Used the software for: 2+ years

### "Matrix care of SNF"

March 30, 2021

4.0

Overall satisfied, other than issue with meal tracker integration.

Pros

Easy to use, comprehensive. Support team very helpful.

Cons

Integration not the easiest with other software (does not fully integrate with meal tracker)

Review Source

FL

Fern L.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nice Product"

March 25, 2021

5.0

Pros

User friendly. Easy use of the drop down boxes.

Cons

Not much to complain about, some of the things are the way they are set up at the Corporate level, so not much Matrix could do about that.

Review Source

AS

Alaina S.  
BOC  
Hospital & Health Care  
Used the software for: 2+ years

### "Requested Review"

March 25, 2021

5.0

Pros

It is user friendly and very straight forward.

Cons

EPCS should have a webinar to review so that companies can make a decision about whether the functionality works for their work flow.

Review Source

JW

Janice W.  
Speech Pathologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Matrix SNF software"

March 25, 2021

4.0

Pros

I enjoy the ease of accessing all records and information with the same system.

Cons

I dislike the short time span prior to it automatically logging you out.

Review Source

VR

Verified Reviewer  
CNA  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Healthcare Documentation Review"

April 7, 2019

4.0

In our line of work, which is healthcare, nurses do a lot of documentation, which is the legal way to do it, but due to the stress of trying to finish their documentation, they forget the real essence of nursing, which is patient care. Quality patient care is not provided when nurses have to worry about documentation and whether or not they will finish charting on time.

Pros

What I like most about MatrixCare is that you can just answer specific questions that are relevant to your line of work and you don't have to worry about the irrelevant questions. You just save your answers and your tasks are done!

Cons

What I do not like about this software is that they have to put a lot of questions in there instead of simplifying it --- although we do not have to answer all of them, I think it is a waste of time and effort putting them there in the first place.

Review Source

YB

Yolanda B.  
Cna  
Hospital & Health Care  
Used the software for: 2+ years

### "Healthcare "

March 26, 2021

5.0

Pros

Easy to log on and navigate through the charting aspect

Cons

Can’t multi task gotta answer each question separately

Review Source

CW

Craig W.  
Pharmacist  
Pharmaceuticals  
Used the software for: 6-12 months

### "MatrixCare Review"

January 22, 2021

4.0

Pros

We deal with if through an interface with our LTC Pharmacy software. It is pretty intuitive and works well with our system.

Cons

We often have interface issues with the VPN not working. We don't have issues with our other software interfaces. This is changing this quarter, so hopefully it will be better.

Review Source

MC

Megan C.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Review "

March 31, 2021

4.0

Pros

Setting up different categories- diabetic, emar, etc.

Cons

No new message notification - have to click on messages to check everyday when it could give you a little red 1 for a new message

Review Source

DB

David B.  
COO  
Hospital & Health Care  
Used the software for: 2+ years

### "Satisfied customer "

January 29, 2021

5.0

Pros

Ability to insure regulatory requirements met.

Cons

Report writer could be more powerful. Ability to track accidents and incidents

Review Source

TG

Tanya G.  
Assistant Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Review"

January 26, 2021

5.0

This is an easy to use program.

Pros

The training built into the software is excellent and the application itself is simple to use.

Cons

I would love to see customizable security template builds available within the software.

Reason for choosing MatrixCare Skilled Nursing Facility

Ability to customize the application to fit our needs.

Review Source

TT

Tammy T.  
Director of Admissions  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great System"

January 26, 2021

5.0

Provides a great solution for our care setting needs. Very user friendly

Pros

Ease of the product, great clinical support

Cons

None. The software meets all of our expectations.

Review Source

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