# pulseM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about pulseM Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/235266/pulseM --- # pulseM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) pulseM ## What is pulseM? pulseM helps home services businesses automate review generation and online reputation management. Address your customers’ issues in real-time with industry-leading field management software that makes it easy to improve your customer experience and deepen loyalty. ## What is pulseM used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Starting price $99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for pulseM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pulsem.me/&name=pulseM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### pulseM 4.6 (62) VS. [4.7 (702)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (62) Ease Of Use 4.7 (1,201) Value For Money 4.5 (57) Value For Money 4.5 (832) Customer Service 4.7 (54) Customer Service 4.6 (837) ## pulseM alternatives Highest Rated [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/235266/pulseM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Negative Feedback Management 4.6 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.7 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Reporting/Analytics 4.4 (21) 28.57% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Review Request 4.7 (21) 52.38% of 21 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Notification 5.0 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Notifies a business when a review is left Feedback Management 4.5 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service pulseM 50 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows businesses to share their videos on social media. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.6 (62) 4.6 Based on 62 reviews ## Pricing Value for money 4.5 (57) Free Trial Free Version Basic $99.00 Per User,Per Month Value for money 4.5 (57) 4.5 Based on 57 reviews ## Integrations [ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[ JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[ SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (54) 4.7 Based on 54 reviews ## User reviews Overall rating 4.6 Based on 62 reviews Filter by rating 5(45) 4(14) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent Michael Y. owner Real Estate ### "Beware of cancellation policy,(nobody home to talk to)" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 13, 2026 No one to speak to Pros not much. Cons Cancellation policy is ridiculous Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jessica R. Operation Manager Construction ### "Poor Service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 28, 2023 Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's. Pros I do not recommend this company at all they are a scam. Cons Nobody at PulseM has a solution. It is a SCAM beware! Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mackenzie S. Project Manager Construction ### "PULSE M Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 The setup process was extremely smooth Pros Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews Cons Nothing, this program is wonferful and we have had no issues with it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lynwood H. Marketing Specialist Medical Devices ### "PulseM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 1, 2021 Pros We use it to communicate with our customers and manage reviews Cons Some of our customers are not tech savvy and are limited in their ability to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jordan K. Director of HVAC Construction ### "No brainer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2021 We have been able to communicate with our customers on a whole new level and we wouldn't even consider looking back at this point. Pros pulseM has done nothing but good for our business. There is not a single customer who doesn't appreciate knowing that we are on the way and who is coming to their home or business. This has also helped our workforce have friendly competition between each other for positive feedback. Cons I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Robert H. Owner Retail ### "Great Software to generate Social Media Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2021 Pros Prior to using PulseM it took us 8 years to get 20 reviews on Google. After 3 years of using PulseM we are over 250 Google reviews. We use PulseM to let customers know we are coming out for a scheduled appointment. This notification system has saved us wasting time of driving to a customer's home and the customer is not home. Cons I would like the product to be a flat fee. As a company grows and adds people, the price keeps going up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tammie H. Vice President Construction ### "Favorite Vendor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2021 Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with. Pros I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately. Cons Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature. Reasons for choosing pulseM We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA Nancy A. CVO Individual & Family Services ### "Great company, great team. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 27, 2021 Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues. Pros That yall are local and easy to use. That you keep up with what works for us. Cons I forget how to change things from one time to another. That I have to write more on this review than I have time for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chance B. Operations Manager Construction ### "PulseM - Single Best Tool for Review Managment " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2021 Pros The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention. Cons None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch. Reasons for choosing pulseM Seemed to have the best value, and reviews from current users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lindsay B. Business Development Coordinator Telecommunications ### "Easy to Use and Love the Results!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 27, 2021 We are a smaller company among the big players in our industry, but using PulseM has helped us get to over 500 reviews very quickly and have a 5-star rating, making us look like an excellent choice in our area. Pros We can always make assumptions about how our customers feel, but this is an easy way for them to tell us exactly what's on their minds. Cons It was a struggle to get some of our folks to use PulseM but I wouldn't blame you guys for that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/235266/pulseM/reviews/) Popular comparisons [Trustpilot vs pulseM](https://www.capterra.com/compare/169618-235266/Trustpilot-vs-pulseM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)