--- title: "pulseM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about pulseM Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/235266/pulseM/" page_type: "product" language: "en" --- # pulseM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) pulseM ## What is pulseM? pulseM helps home services businesses automate review generation and online reputation management. Address your customers’ issues in real-time with industry-leading field management software that makes it easy to improve your customer experience and deepen loyalty. ## What is pulseM used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 92% Neutral 0% Negative 8% Starting price $99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for pulseM?[Manage this product listing](https://www.g2.com/products/pulsem/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### pulseM 4.5 (64) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (64) Ease Of Use 4.7 (1,205) Value For Money 4.4 (58) Value For Money 4.5 (835) Customer Service 4.6 (56) Customer Service 4.6 (840) ## pulseM alternatives [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [View all alternatives](https://www.capterra.com/p/235266/pulseM/alternatives/) ## FAQs about pulseM Overview ### What problems does pulseM solve? pulseM solves low review volume, slow customer follow-up, missed appointment communication, and delayed issue recovery by automating texts, technician bios, satisfaction surveys, and review requests after service. Home service companies, operations managers, dispatch teams, and field service leaders use it to protect reputation, catch unhappy customers early, and reduce no-show appointments. Answer based on 58 reviews Overview ### Which roles and teams benefit most from pulseM? pulseM is most used by business owners, general managers, and presidents who want stronger customer engagement, reputation management, and revenue visibility. Marketing leaders use it to generate reviews and referrals, while office, operations, dispatch, and customer service teams rely on it to streamline follow-ups, communication, and appointment-related workflows. Answer based on 64 reviews Overview ### What company size and industries is pulseM built for? pulseM is built for small home services businesses, with 95% of reviewers from small companies and Construction leading at 50%. It also serves Consumer Services at 16% and Facilities Services at 8%, with limited midsize use at 5%. The most common use case is review management. Answer based on 64 reviews Features and Usability ### What are the key features of pulseM? pulseM includes core review generation and customer communication features such as automated SMS review requests, technician bio notifications, appointment reminders, and PulseChecks for feedback collection. Differentiators include negative feedback management, NPS surveys, review monitoring, and integrations with dispatch systems and websites, plus dashboards for rankings, trends, and real-time responses. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does pulseM integrate with? pulseM integrates with ServiceTitan, AccuLynx, Google Calendar, JobNimbus, and ServiceLine based on reviewer mentions, and its catalog also lists FieldEdge, Housecall Pro, and SuccessWare. These integrations center on scheduling, dispatch, CRM, and review request workflows for home service teams. Answer based on 18 reviews Getting Started and Support ### How easy is it to set up technicians in pulseM? pulseM makes technician onboarding fairly straightforward for many service teams, especially with helpful support and simple integrations. Small business users often find launch smooth and daily use manageable, but some report confusion around technician profiles, campaign setup, app sign-ins, and filtering technician-specific activity in the dashboard. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does pulseM offer? pulseM provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does pulseM offer? pulseM provides email/help desk, a knowledge base, phone support, and chat. Users describe the support team as timely, helpful, and quick to answer questions, with concerns often addressed immediately. Overall, support experiences are reported as positive and responsive, especially when issues need fast attention. Answer based on 5 reviews Features and Usability ### What features does pulseM offer for customer communication? pulseM covers appointment reminders, review requests, customer feedback collection, and team engagement tools in one platform. Many service businesses like the automated outreach and simple review flow, though some want more customization, stronger reporting and export options, broader integrations, and fewer add-on costs for advanced features. Answer based on 14 reviews ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) pulseM supports all three features that reviewers identify as most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in one place, and keep a close watch on their online reputation, allowing teams to improve customer satisfaction and make faster service decisions. Review Request 4.6 (22) 54.55% of 22 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.5 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.6 (25) 56.00% of 25 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.5 (25) 52.00% of 25 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Reporting/Analytics 4.4 (21) 28.57% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data pulseM 55 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (64) 4.5 Based on 64 reviews ## Pricing Value for money 4.4 (58) Free Trial Free Version Basic $99.00 Per User,Per Month Value for money 4.4 (58) 4.4 Based on 58 reviews ## Integrations [ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[ JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[ SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.5 Based on 64 reviews Filter by rating 5(45) 4(14) 3(0) 2(1) 1(4) Mentioned topic Sorted by most recent Austin R. Marketing Director Construction ### "Lock You Into Contracts" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 13, 2026 Pros The product does what they say it will, messages and review requests are delivered consistently. I don't have anything else positive to say. Cons They make cancelling contracts a gigantic pain. It's one of the few softwares left still doing this ridiculous dance. And to think, we have replaced their entire workflow system with AI, for free, and they were charging us $600/month. Absolutely insane. After telling them when I signed the contract that it would only be for a few months, and they agreed to it, they are attempting to lock me in still for the entire year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Andrew M. HVAC Construction ### "Avoid them" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Terrible. Waste of time and money. They did not appear to make any attempt to address any issues that I had. I was unable to get questions answered or even find someone on the phone Pros They helped streamline communication with customers and asked for reviews. While we used them we got more google reviews than before we started Cons due to their intration, often our communications went to the wrong perople They didn't appear to make any attempt to fix any of my issues, and continued billing me after I cancelled. Now i'm getting letters from collections agencies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael Y. owner Real Estate ### "Beware of cancellation policy,(nobody home to talk to)" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 13, 2026 No one to speak to Pros not much. Cons Cancellation policy is ridiculous Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jessica R. Operation Manager Construction ### "Poor Service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 28, 2023 Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's. Pros I do not recommend this company at all they are a scam. Cons Nobody at PulseM has a solution. It is a SCAM beware! Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mackenzie S. Project Manager Construction ### "PULSE M Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 The setup process was extremely smooth Pros Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews Cons Nothing, this program is wonferful and we have had no issues with it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lynwood H. Marketing Specialist Medical Devices ### "PulseM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 1, 2021 Pros We use it to communicate with our customers and manage reviews Cons Some of our customers are not tech savvy and are limited in their ability to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jordan K. Director of HVAC Construction ### "No brainer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2021 We have been able to communicate with our customers on a whole new level and we wouldn't even consider looking back at this point. Pros pulseM has done nothing but good for our business. There is not a single customer who doesn't appreciate knowing that we are on the way and who is coming to their home or business. This has also helped our workforce have friendly competition between each other for positive feedback. Cons I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Robert H. Owner Retail ### "Great Software to generate Social Media Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2021 Pros Prior to using PulseM it took us 8 years to get 20 reviews on Google. After 3 years of using PulseM we are over 250 Google reviews. We use PulseM to let customers know we are coming out for a scheduled appointment. This notification system has saved us wasting time of driving to a customer's home and the customer is not home. Cons I would like the product to be a flat fee. As a company grows and adds people, the price keeps going up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tammie H. Vice President Construction ### "Favorite Vendor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2021 Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with. Pros I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately. Cons Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature. Reasons for choosing pulseM We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA Nancy A. CVO Individual & Family Services ### "Great company, great team. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 27, 2021 Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues. Pros That yall are local and easy to use. That you keep up with what works for us. Cons I forget how to change things from one time to another. That I have to write more on this review than I have time for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/235266/pulseM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Trustpilot vs pulseM](https://www.capterra.com/compare/169618-235266/Trustpilot-vs-pulseM)