# pulseM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about pulseM Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/235266/pulseM/pricing

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# 

 pulseM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

pulseM

## What is pulseM?

pulseM helps home services businesses automate review generation and online reputation management. Address your customers’ issues in real-time with industry-leading field management software that makes it easy to improve your customer experience and deepen loyalty.

## What is pulseM used for?

[Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 62 user reviews

Reviews sentiment

Positive

95%

Neutral

0%

Negative

5%

Starting price

$99

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for pulseM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pulsem.me/&name=pulseM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### pulseM

4.6 (62)

VS.

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

$99

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (62)

Ease Of Use

4.7 (1,201)

Value For Money

4.5 (57)

Value For Money

4.5 (832)

Customer Service

4.7 (54)

Customer Service

4.6 (837)

## pulseM alternatives

Highest Rated

[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

[4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/)

Starting price

$199.00

Per User, Per Month

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting price

$99.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/235266/pulseM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Negative Feedback Management

4.6 (24)

50.00% of 24 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Review Monitoring

4.7 (24)

54.17% of 24 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Reporting/Analytics

4.4 (21)

28.57% of 21 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Review Request

4.7 (21)

52.38% of 21 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Review Notification

5.0 (20)

45.00% of 20 reviewers that rated this feature as important or highly important

Notifies a business when a review is left

Feedback Management

4.5 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

pulseM 50 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Track and monitor a specific set of keywords

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows businesses to share their videos on social media.

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.6 (62)

4.6

Based on 62 reviews

## Pricing

Value for money

4.5 (57)

Free Trial

Free Version

Basic

$99.00

Per User,Per Month

Value for money

4.5 (57)

4.5

Based on 57 reviews

## Integrations

[

Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[

AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[

JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[

ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[

FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[

SuccessWare](https://www.capterra.com/p/106274/SuccessWare/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (54)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (54)

4.7

Based on 54 reviews

## User reviews

Overall rating

4.6

Based on 62 reviews

Filter by rating

5(45)

4(14)

3(0)

2(1)

1(2)

Mentioned topic

Sorted by most recent

Michael Y.

owner

Real Estate

### "Beware of cancellation policy,(nobody home to talk to)"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 13, 2026

No one to speak to

Pros

not much.

Cons

Cancellation policy is ridiculous

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Jessica R.

Operation Manager

Construction

### "Poor Service "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 28, 2023

Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's.

Pros

I do not recommend this company at all they are a scam.

Cons

Nobody at PulseM has a solution. It is a SCAM beware!

Switched from

[Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)

Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mackenzie S.

Project Manager

Construction

### "PULSE M Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2023

The setup process was extremely smooth

Pros

Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews

Cons

Nothing, this program is wonferful and we have had no issues with it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LH

Lynwood H.

Marketing Specialist

Medical Devices

### "PulseM Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 1, 2021

Pros

We use it to communicate with our customers and manage reviews

Cons

Some of our customers are not tech savvy and are limited in their ability to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

Jordan K.

Director of HVAC

Construction

### "No brainer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2021

We have been able to communicate with our customers on a whole new level and we wouldn't even consider looking back at this point.

Pros

pulseM has done nothing but good for our business. There is not a single customer who doesn't appreciate knowing that we are on the way and who is coming to their home or business. This has also helped our workforce have friendly competition between each other for positive feedback.

Cons

I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RH

Robert H.

Owner

Retail

### "Great Software to generate Social Media Reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 1, 2021

Pros

Prior to using PulseM it took us 8 years to get 20 reviews on Google. After 3 years of using PulseM we are over 250 Google reviews. We use PulseM to let customers know we are coming out for a scheduled appointment. This notification system has saved us wasting time of driving to a customer's home and the customer is not home.

Cons

I would like the product to be a flat fee. As a company grows and adds people, the price keeps going up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TH

Tammie H.

Vice President

Construction

### "Favorite Vendor"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 29, 2021

Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with.

Pros

I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately.

Cons

Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature.

Reasons for choosing pulseM

We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NA

Nancy A.

CVO

Individual & Family Services

### "Great company, great team. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 27, 2021

Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues.

Pros

That yall are local and easy to use. That you keep up with what works for us.

Cons

I forget how to change things from one time to another. That I have to write more on this review than I have time for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Chance B.

Operations Manager

Construction

### "PulseM - Single Best Tool for Review Managment "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 27, 2021

Pros

The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention.

Cons

None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch.

Reasons for choosing pulseM

Seemed to have the best value, and reviews from current users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Lindsay B.

Business Development Coordinator

Telecommunications

### "Easy to Use and Love the Results!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 27, 2021

We are a smaller company among the big players in our industry, but using PulseM has helped us get to over 500 reviews very quickly and have a 5-star rating, making us look like an excellent choice in our area.

Pros

We can always make assumptions about how our customers feel, but this is an easy way for them to tell us exactly what's on their minds.

Cons

It was a struggle to get some of our folks to use PulseM but I wouldn't blame you guys for that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/235266/pulseM/reviews/)

Popular comparisons

[Trustpilot vs pulseM](https://www.capterra.com/compare/169618-235266/Trustpilot-vs-pulseM) 

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