# pulseM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is pulseM the right Review Management solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235266/pulseM/reviews --- pulseM 4.5 (63) [View alternatives](https://www.capterra.com/p/235266/pulseM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of pulseM Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CB Chance B Operations ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention.“ September 27, 2021 AM Andrew M HVACConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “They didn't appear to make any attempt to fix any of my issues, and continued billing me after I cancelled.“ May 6, 2026 TH Tammie H Vice PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately.“ September 29, 2021 AM Andrew M HVACConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “I was unable to get questions answered or even find someone on the phone“ May 6, 2026 LB Lindsay B Business Development CoordinatorTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “We are a smaller company among the big players in our industry, but using PulseM has helped us get to over 500 reviews very quickly and have a 5-star rating, making us look like an excellent choice in our area.“ September 27, 2021 JR Jessica R Operation ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “One lined item being $100 charge for a feature they have never provided and refused to reimburse us.“ November 28, 2023 AW Alex W Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “pulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.“ September 17, 2021 PS Patrick S IT Solutions SpecialistConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The "Give Credit" system for giving credit to techs who don't automatically end up attached to their reviews (or those where multiple techs were on a single job) is a bit clunky - esp. in that it reloads to the first page of results each time a review is updated.“ September 22, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Manager Construction Used the software for: 1-2 years ### "Good Choice to help you gain momentum with reviews " September 27, 2021 5.0 Great tool Pros functionality, integration with Service titan Cons better reporting features to pull more Robust anaylitics Reason for choosing pulseM Podium Review Source PS Patrick S. IT Solutions Specialist Consumer Services Used the software for: 1-2 years ### "Simple to Use, But Could Use Improvement in Small Areas" September 22, 2021 4.0 Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have. Pros The general ease of use and the attentiveness of support to any issues. Cons The social reviews features are still in beta, but in many ways for us these are the most important features (reviews left on PulseM directly are great for addressing negative experiences, but it's most important for us to get reviews elsewhere - esp. Google - up and to monitor these and give credit to the techs there who get positive ones, because these help bring in more leads). The "Give Credit" system for giving credit to techs who don't automatically end up attached to their reviews (or those where multiple techs were on a single job) is a bit clunky - esp. in that it reloads to the first page of results each time a review is updated. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) Looking for more features/better reporting and pricing than ReviewBuzz had. Review Source Michael Y. owner Real Estate Used the software for: 1-2 years ### "Beware of cancellation policy,(nobody home to talk to)" January 13, 2026 1.0 No one to speak to Pros not much. Cons Cancellation policy is ridiculous Review Source JA Jason A. Sales Coordinator Consumer Services Used the software for: 2+ years ### "Pulse M Review" September 17, 2021 5.0 Overall I would recommend this product to anyone looking to increase their Google and social media reviews. Pros It takes over review capture where we do not need to rely on only our technicians. Also, when you get an upset customer you are able to address their concerns before they take to social media. Cons We do not use the text feature much anymore. This is more because of regulations than the software itself. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM PulseM was clear and upfront about what it can and will do. Podium was high pressure sales and vague on how it would do what it claimed. It was hard to get a straight answer. Review Source GK Geoffrey K. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Great software for reputation and review management. " September 27, 2021 5.0 The experience has been great. Helpful team, great product, get's the job done. Pros The ability to increase platform reviews. Cons I wish there were more options for sending technician bio videos via text. Also, need to further the collaboration and integration with Service Titan. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM Because I can call and speak directly with \[SENSITIVE CONTENT\] if necessary. He puts customer service above all else, which is what we need in our vendor partners. Thanks, \[SENSITIVE CONTENT\] Review Source JR Jessica R. Operation Manager Construction Used the software for: 1-2 years ### "Poor Service " November 28, 2023 1.0 Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's. Pros I do not recommend this company at all they are a scam. Cons Nobody at PulseM has a solution. It is a SCAM beware! Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's. Review Source JP Joy P. Marketing Director Construction Used the software for: 1-2 years ### "Champion Comfort Experts Review" September 17, 2021 4.0 Overall, it's been good! I appreciate them. Pros Ease for customers and easy access when bad reviews come in. Cons Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) The other company wasn't doing everything they promised. Review Source PA Paul A. Owner Construction Used the software for: 6-12 months ### "Great product " September 17, 2021 4.0 Pulse M has been great so far just wish someone helped monitor to see if there is anything else we can do better. Pros I like it because it's user friendly and the ream was great helping me set it up. Cons I would like more features without having to pay for every add on. Or a plan that covers certain size company instead of per user. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM Because the follow up and customer service they were more attentive Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Broadly service was sub par and nonexistent they were hard to get a hold of and I didn't feel they cared about helping me. Review Source TH Tammie H. Vice President Construction Used the software for: 2+ years ### "Favorite Vendor" September 29, 2021 5.0 Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with. Pros I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately. Cons Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature. Reason for choosing pulseM We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service! Review Source RA Renee A. President Construction Used the software for: 2+ years ### "Customer Contact & reviews made super simple. Period." September 21, 2021 5.0 From sign up to onboarding to questions to integration, it has been simple & easy Pros This software allows us the ability to set parameters & forget it if we want. Or change it. It notifies our customers as a reminder of their scheduled appointment. It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service. Cons I would like the ability to turn off the notification manually for each customer instead of the way it is now that if we have a phone number listed, they will get notified Review Source BB Barbara B. Business manager Construction Used the software for: 2+ years ### "pulseM has bolstered our reviews!" September 17, 2021 5.0 Good! Pros We like that we can text customers job booking confirmations, send tech bios and satisfaction surveys. The texting feature is useful for communicating with customers too Cons The website is a bit hard to navigate. Takes me several clicks to find the page that I want for settings, etc. Review Source PB Peter B. GM Construction Used the software for: 2+ years ### "Why use another company that is not as good for Customer Satisfaction and Review management" September 17, 2021 5.0 We have been more than pleased with our time with pulseM. We look forward to many more years or working together. Pros The ease for customers to use is great. The fact it integrates with Service Titan so well is a 10 for us and makes it so it is easy for every customer to get touched with a question of, How did we do for You? Cons Love to see some new product integrations. More new ideas and features. Review Source JM Jessica M. CSR Consumer Services Used the software for: 1-2 years ### "Great service!" September 17, 2021 5.0 It helps us know how the customer appointments went, and getting feedback from our phone calls! Pros Getting people feedback! Them letting us know how we are doing in the office and the project managers out on the field. Cons I really do not have anything bad to say about this software. It’s been great. Review Source TL Tim L. Owner Retail Used the software for: 1-2 years ### "One of the most important tools in our business!" September 22, 2021 5.0 Extremely easy to use and drives business to our business! Pros No easier or better ways to get 5 star reviews Cons Their is nothing that comes to mind, it is a great product! Reason for choosing pulseM Didn’t look at any other products and wouldn’t change! Review Source KL Kristin L. Director Marketing and Advertising Used the software for: 1-2 years ### "PulseM Review" September 27, 2021 5.0 Great. The team is always awesome and quick to respond with any questions. Pros Capturing customer feedback immediately after service is performed and gathering reviews from customers. Cons Integration was easy. Sometimes the app needs to be reinstalled to work and reset up in the system, but easy to do. Review Source CG Cheri G. Office Manager Construction Used the software for: 2+ years ### "Great for Building Reveiws" September 17, 2021 4.0 Pros I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem. Cons If a technician does not have a profile created on Pulse M, it still sends out a generic message. Review Source VR Veronica R. Manager Construction Used the software for: 2+ years ### "Makes it so easy to reach out to customers" September 17, 2021 4.0 Overall Pulsem is great. Our reviews go through them and so do our technician bios. It is so easy and fast to communicate with customers. Pros I love that you can message multiple customers at the same time with ease. Cons That you are only allowed 140 characters at a time. Review Source ND Nicholas D. Operations Manager Construction Used the software for: 1-2 years ### "Pulse Review" September 17, 2021 4.0 Pros I like the picture and description sent to our customers as our techs are on their way. This is very helpful in the Baltimore/DC Metro area especially during COVID times. Cons The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers Review Source RB Rebecca B. Sales Cord Utilities Used the software for: 6-12 months ### "Review " September 21, 2021 5.0 Pros It is very easy to use. Sending customers bios and then review. Cons None! Everything is very easy! If customers had a place for comments that would be great! Review Source NN Nick N. VP Construction Used the software for: 1-2 years ### "Great Tool" September 17, 2021 5.0 Our experience has been seamless with PulseM. We plan on continuing with their service for many years to come. Pros The review feature has allowed me to ensure our customers are satisfied and gives them an opportunity to post them publicly. Cons I have nothing negative to say about the software. Review Source JB Joel B. owner Construction Used the software for: Less than 6 months ### "pulseM review" September 22, 2021 5.0 Getting many more reviews, switching over was relatively easy, good custumer support when we want to make changes or have questions. Pros It really works to get us more 5 star reviews Cons Quite a bit more expensive than what we were using before Review Source AM Andrew M. HVAC Construction Used the software for: 6-12 months ### "Avoid them" May 6, 2026 1.0 Terrible. Waste of time and money. They did not appear to make any attempt to address any issues that I had. I was unable to get questions answered or even find someone on the phone Pros They helped streamline communication with customers and asked for reviews. While we used them we got more google reviews than before we started Cons due to their intration, often our communications went to the wrong perople They didn't appear to make any attempt to fix any of my issues, and continued billing me after I cancelled. Now i'm getting letters from collections agencies Review Source aP angela P. Accounts Receivable Construction Used the software for: 1-2 years ### "Love PulseM!" September 22, 2021 5.0 Overall, we have had a great experience with PulseM. If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings. Pros We love that our customers can have real time notifications. Our teams love to see their ratings. The whole program makes it easy to manage positive and negative reviews. Cons I wish that it was integrated with our dispatching software and provided a tracking so the customer could watch our techs arrive to their home. Reason for choosing pulseM Price point and more options Review Source BB Bonnie B. Office Manager Construction Used the software for: 2+ years ### "PulseM" September 17, 2021 4.0 We get more reviews and it helps boost our google rating. We are happy with it overall. Pros We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I like the weekly summation reports. I have notifications set up so I only get the negative feedback, which is fine. Cons We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I would like to be able to post the reviews that have no comments to our google account, but that isn't possible at this time. Reason for choosing pulseM We are members of the Success Group International. They have a vendor/partner night and we saw PulseM there. There was no shopping around or consideration of other products. We bought it on the spot Review Source CB Chance B. Operations Manager Construction Used the software for: 1-2 years ### "PulseM - Single Best Tool for Review Managment " September 27, 2021 5.0 Pros The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention. Cons None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch. Reason for choosing pulseM Seemed to have the best value, and reviews from current users. Review Source Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.