# pulseM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is pulseM the right Review Management solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235266/pulseM/reviews --- pulseM 4.5 (63) [View alternatives](https://www.capterra.com/p/235266/pulseM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of pulseM Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CB Chance B Operations ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention.“ September 27, 2021 AM Andrew M HVACConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “They didn't appear to make any attempt to fix any of my issues, and continued billing me after I cancelled.“ May 6, 2026 TH Tammie H Vice PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately.“ September 29, 2021 AM Andrew M HVACConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “I was unable to get questions answered or even find someone on the phone“ May 6, 2026 LB Lindsay B Business Development CoordinatorTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “We are a smaller company among the big players in our industry, but using PulseM has helped us get to over 500 reviews very quickly and have a 5-star rating, making us look like an excellent choice in our area.“ September 27, 2021 JR Jessica R Operation ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “One lined item being $100 charge for a feature they have never provided and refused to reimburse us.“ November 28, 2023 AW Alex W Office ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “pulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.“ September 17, 2021 PS Patrick S IT Solutions SpecialistConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “The "Give Credit" system for giving credit to techs who don't automatically end up attached to their reviews (or those where multiple techs were on a single job) is a bit clunky - esp. in that it reloads to the first page of results each time a review is updated.“ September 22, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Manager Construction Used the software for: 1-2 years ### "Good Choice to help you gain momentum with reviews " September 27, 2021 5.0 Great tool Pros functionality, integration with Service titan Cons better reporting features to pull more Robust anaylitics Reason for choosing pulseM Podium Review Source PS Patrick S. IT Solutions Specialist Consumer Services Used the software for: 1-2 years ### "Simple to Use, But Could Use Improvement in Small Areas" September 22, 2021 4.0 Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have. Pros The general ease of use and the attentiveness of support to any issues. Cons The social reviews features are still in beta, but in many ways for us these are the most important features (reviews left on PulseM directly are great for addressing negative experiences, but it's most important for us to get reviews elsewhere - esp. Google - up and to monitor these and give credit to the techs there who get positive ones, because these help bring in more leads). The "Give Credit" system for giving credit to techs who don't automatically end up attached to their reviews (or those where multiple techs were on a single job) is a bit clunky - esp. in that it reloads to the first page of results each time a review is updated. Switched from [ReviewBuzz](https://www.capterra.com/p/139132/ReviewBuzz/) Looking for more features/better reporting and pricing than ReviewBuzz had. Review Source AM Andrew M. HVAC Construction Used the software for: 6-12 months ### "Avoid them" May 6, 2026 1.0 Terrible. Waste of time and money. They did not appear to make any attempt to address any issues that I had. I was unable to get questions answered or even find someone on the phone Pros They helped streamline communication with customers and asked for reviews. While we used them we got more google reviews than before we started Cons due to their intration, often our communications went to the wrong perople They didn't appear to make any attempt to fix any of my issues, and continued billing me after I cancelled. Now i'm getting letters from collections agencies Review Source JA Jason A. Sales Coordinator Consumer Services Used the software for: 2+ years ### "Pulse M Review" September 17, 2021 5.0 Overall I would recommend this product to anyone looking to increase their Google and social media reviews. Pros It takes over review capture where we do not need to rely on only our technicians. Also, when you get an upset customer you are able to address their concerns before they take to social media. Cons We do not use the text feature much anymore. This is more because of regulations than the software itself. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM PulseM was clear and upfront about what it can and will do. Podium was high pressure sales and vague on how it would do what it claimed. It was hard to get a straight answer. Review Source GK Geoffrey K. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Great software for reputation and review management. " September 27, 2021 5.0 The experience has been great. Helpful team, great product, get's the job done. Pros The ability to increase platform reviews. Cons I wish there were more options for sending technician bio videos via text. Also, need to further the collaboration and integration with Service Titan. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM Because I can call and speak directly with \[SENSITIVE CONTENT\] if necessary. He puts customer service above all else, which is what we need in our vendor partners. Thanks, \[SENSITIVE CONTENT\] Review Source JR Jessica R. Operation Manager Construction Used the software for: 1-2 years ### "Poor Service " November 28, 2023 1.0 Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's. Pros I do not recommend this company at all they are a scam. Cons Nobody at PulseM has a solution. It is a SCAM beware! Switched from [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's. Review Source JP Joy P. Marketing Director Construction Used the software for: 1-2 years ### "Champion Comfort Experts Review" September 17, 2021 4.0 Overall, it's been good! I appreciate them. Pros Ease for customers and easy access when bad reviews come in. Cons Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) The other company wasn't doing everything they promised. Review Source PA Paul A. Owner Construction Used the software for: 6-12 months ### "Great product " September 17, 2021 4.0 Pulse M has been great so far just wish someone helped monitor to see if there is anything else we can do better. Pros I like it because it's user friendly and the ream was great helping me set it up. Cons I would like more features without having to pay for every add on. Or a plan that covers certain size company instead of per user. Alternatives considered [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing pulseM Because the follow up and customer service they were more attentive Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Broadly service was sub par and nonexistent they were hard to get a hold of and I didn't feel they cared about helping me. Review Source Michael Y. owner Real Estate Used the software for: 1-2 years ### "Beware of cancellation policy,(nobody home to talk to)" January 13, 2026 1.0 No one to speak to Pros not much. Cons Cancellation policy is ridiculous Review Source TH Tammie H. Vice President Construction Used the software for: 2+ years ### "Favorite Vendor" September 29, 2021 5.0 Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with. Pros I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately. Cons Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature. Reason for choosing pulseM We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service! Review Source LT Layne T. Dispatcher Utilities Used the software for: 2+ years ### "Review " September 22, 2021 5.0 Very happy with our services we have received from PusleM Pros The automatic message it sends to our customer before our arrival with a picture of them and their bio. Cons I like all features about this software Review Source JM Jim M. Marketing Executive Environmental Services Used the software for: 1-2 years ### "Quick & Easy" September 23, 2021 4.0 We see the value to having PulseM and have been with them now for a couple of years. Also, really like the value of having it integrated on our website making it an eye catching feature that entices potential customers to check out what previous customers have to say about their experience with our company. Pros The Pulse tool is very easy for our customers to write a review for us and takes away the excuse of it just takes too much time. Cons It is fairly expensive but obviously we do feel that we are getting the benefits to justify the extra expense compared to other products. Review Source RH Robert H. Owner Retail Used the software for: 2+ years ### "Great Software to generate Social Media Reviews" October 1, 2021 5.0 Pros Prior to using PulseM it took us 8 years to get 20 reviews on Google. After 3 years of using PulseM we are over 250 Google reviews. We use PulseM to let customers know we are coming out for a scheduled appointment. This notification system has saved us wasting time of driving to a customer's home and the customer is not home. Cons I would like the product to be a flat fee. As a company grows and adds people, the price keeps going up. Review Source WL Will L. Operations manager Construction Used the software for: 2+ years ### "Operations manager " September 17, 2021 5.0 Great Pros Easy to implement and use daily in our business Cons None that I am aware of. Someone else manages this for me Review Source NJ Nathan J. President Construction Used the software for: 1-2 years ### "PulseM Experience" September 17, 2021 5.0 Pros \-Easy setup and launch -Great customer support -Integration with Service Titan Cons \-No complaints, does everything we need it to do Review Source KL Keith L. President Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Awesome product!" September 17, 2021 5.0 Wish we would have found pulseM years ago. We would have 1000s of reviews by now! Pros Best software for generating Google reviews. Love that it integrates with our website. Cons Can't think of one thing that we dislike about pulseM. Review Source SE Shelly E. CFO Consumer Services Used the software for: 2+ years ### "Automatic Reviews" September 17, 2021 5.0 I like that Bio's are automatically sent to customers when technician is on his way to their home, and then a follow-up is sent for a review. Pros That PulseM is integrated with SW21 and is automatic so we don't have to send reviews out manually Cons I wish PulseM also did post card mailing that was integrated with SW21 Reason for choosing pulseM It's integrated with SW21 software Review Source CB Chad B. GM Facilities Services Used the software for: 1-2 years ### "Great product" September 23, 2021 4.0 Pros Allowed us to gather google and other social media reviews Cons No complaints with the product or service. They have been very good to deal with. Review Source MS Mackenzie S. Project Manager Construction Used the software for: 6-12 months ### "PULSE M Review" August 10, 2023 5.0 The setup process was extremely smooth Pros Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews Cons Nothing, this program is wonferful and we have had no issues with it Review Source DA Dran A. Owner Facilities Services Used the software for: 1-2 years ### "Excellent Product " September 17, 2021 5.0 It’s been a great product Pros The ease of use and it’s Integration Very easy to collect the information Cons There are none to compare it to. We love it ! Review Source MM Megan M. Sales Specialist Events Services Used the software for: 1-2 years ### "Works Well For our Catering Company!" September 22, 2021 4.0 Pros We love that you are able to easily send out Pulse Checks to a list of customers. From the customer standpoint, the reviews are easy to complete and it essentially takes no time at all to express their concerns. Cons I would love to be able to see real-time answers from the customers from the website! Review Source RA Renee A. President Construction Used the software for: 2+ years ### "Customer Contact & reviews made super simple. Period." September 21, 2021 5.0 From sign up to onboarding to questions to integration, it has been simple & easy Pros This software allows us the ability to set parameters & forget it if we want. Or change it. It notifies our customers as a reminder of their scheduled appointment. It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service. Cons I would like the ability to turn off the notification manually for each customer instead of the way it is now that if we have a phone number listed, they will get notified Review Source aP angela P. Accounts Receivable Construction Used the software for: 1-2 years ### "Love PulseM!" September 22, 2021 5.0 Overall, we have had a great experience with PulseM. If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings. Pros We love that our customers can have real time notifications. Our teams love to see their ratings. The whole program makes it easy to manage positive and negative reviews. Cons I wish that it was integrated with our dispatching software and provided a tracking so the customer could watch our techs arrive to their home. Reason for choosing pulseM Price point and more options Review Source BB Bonnie B. Office Manager Construction Used the software for: 2+ years ### "PulseM" September 17, 2021 4.0 We get more reviews and it helps boost our google rating. We are happy with it overall. Pros We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I like the weekly summation reports. I have notifications set up so I only get the negative feedback, which is fine. Cons We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I would like to be able to post the reviews that have no comments to our google account, but that isn't possible at this time. Reason for choosing pulseM We are members of the Success Group International. They have a vendor/partner night and we saw PulseM there. There was no shopping around or consideration of other products. We bought it on the spot Review Source CB Chance B. Operations Manager Construction Used the software for: 1-2 years ### "PulseM - Single Best Tool for Review Managment " September 27, 2021 5.0 Pros The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention. Cons None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch. Reason for choosing pulseM Seemed to have the best value, and reviews from current users. Review Source Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.