--- title: "Cartwheel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cartwheel Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/235272/Cartwheel/" page_type: "product" language: "en" --- # Cartwheel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cartwheel ## What is Cartwheel? Cartwheel is a Hybrid Delivery Management platform that helps restaurants manage in-house drivers and third-party fleets from one system. Trusted by P.F. Chang's, Portillo's, Potbelly, Lou Malnati's, Jason's Deli, and 25+ of NRN's Top 500 Restaurants across the USA, Canada, the UK, and Ireland. What it does: Cartwheel connects your in-house operations with national fleets like DoorDash Drive, Uber Direct and Grubhub, plus 50+ local DSPs — routing orders automatically based on cost and availability. Key results: - 20% increase in delivery revenue - 27% reduction in delivery costs - 10% boost in repeat orders Core features: real-time order tracking, AI route optimization, geofencing, Hybrid Delivery dispatch, catering delivery support, automatic refunds, and pre-negotiated DSP rates. ## What is Cartwheel used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cartwheel?[Manage this product listing](https://www.g2.com/products/cartwheel-cartwheel/claim_requests/new?auto=true) ## Cartwheel Overview Updated September 2026 AI summary Cartwheel offers delivery management solutions for businesses of all sizes, supporting food and courier operations with features such as live driver tracking, dispatch management, and proof of delivery. Optional capabilities like cash on delivery, geofencing, and surveys address specialized needs. The platform is accessible via web and mobile devices across multiple operating systems, facilitating flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cartwheel 5.0 (6) VS. [### Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $65 Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.6 (388) Value For Money 5.0 (6) Value For Money 4.6 (354) Customer Service 5.0 (6) Customer Service 4.8 (374) ## Cartwheel alternatives Highest Rated [Metrobi](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [4.9 (95)](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [Track-POD](https://www.capterra.com/p/178880/Track-POD/) [4.7 (140)](https://www.capterra.com/p/178880/Track-POD/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178880/Track-POD/) [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/) [4.6 (268)](https://www.capterra.com/p/161579/OptimoRoute/reviews/) Starting price $35.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161579/OptimoRoute/) [Transvirtual](https://www.capterra.com/p/219013/TransVirtual/) [4.8 (72)](https://www.capterra.com/p/219013/TransVirtual/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219013/TransVirtual/) [View all alternatives](https://www.capterra.com/p/235272/Cartwheel/alternatives/) ## FAQs about Cartwheel Overview ### What company size and specific industries is Cartwheel built for? Cartwheel is designed for SMBs through multi-national chains in the restaurant, delivery, and marketplace sectors. It is mostly used by restaurants, restaurant chains, delivery companies, and marketplaces that handle on-demand and catering orders. Features and Usability ### What are the key features of Cartwheel? Cartwheel offers order management, delivery tracking, dispatch management, and route optimization for courier services and restaurants. It also includes live driver tracking, driver ETA, electronic signature, proof of delivery, customer portal, scheduling, alerts/notifications, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Cartwheel integrate with? Cartwheel integrates with 10 third-party tools for restaurant ordering and delivery, including Toast POS, Square Online, Olo, ChowNow, DoorDash for Merchants, GrubHub, Orders.co, Qu, Skipcart, and eCater. It also connects with MONKEY for broader order management across online and delivery channels. Getting Started and Support ### What training and onboarding options does Cartwheel offer? Cartwheel offers in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation provides written reference material, and videos offer self-paced visual guidance for teams getting started. Getting Started and Support ### What customer support options does Cartwheel offer? Cartwheel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support coverage appears centered on self-service resources and direct contact options, but there is no reviewer feedback available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,205 Delivery Management reviews Capterra data shows that buyers of delivery management software rank the following features as their top priorities: - **Delivery Tracking** (**59%** of reviewers rated this feature as critical) - **Dispatch Management** (**48%**) - **Routing** (**49%**) Cartwheel supports all three features that reviewers rate most highly: **Delivery Tracking**, **Dispatch Management**, and **Routing**. Together, these capabilities help businesses monitor deliveries in real time, assign and coordinate drivers more efficiently, and plan better routes, allowing teams to improve delivery visibility, reduce delays, and keep operations running smoothly. Delivery Tracking 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Routing 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Live Driver Tracking 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proof of Delivery 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Dispatch Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Cartwheel 54 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Restaurants: Serves restaurants - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $65.00 Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ Square Online](https://www.capterra.com/p/275800/Square-Online/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ GrubHub](https://www.capterra.com/p/210141/GrubHub/)[ ChowNow](https://www.capterra.com/p/229841/ChowNow/)[ MONKEY](https://www.capterra.com/p/27429/MONKEY/)[ Olo](https://www.capterra.com/p/191606/Olo/)[ Qu](https://www.capterra.com/p/10047294/Qu/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Christian H. VP of Partnerships Alternative Dispute Resolution ### "Cartwheel Review - Partnerships" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 Overall, great in the area of partnerships and customer support. Great integration management and escalation support. Specifically, the integration with DeliverThat has been a strong tool for enterprise and SMB brands looking to maximize and control their delivery experience for catering. Pros Their customer support is fantastic. The integration with DeliverThat makes for a strong combination to execute delivery management for restaurants with multiple delivery providers or an in-house delivery fleet. Cons Getting a large number of operators educated on using the tool to maximize its potential can be a challenge. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KP Kevin P. President Transportation/Trucking/Railroad ### "Strong Value with the Flexibility to Grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2026 It’s a great value and an economical solution, especially considering the depth of the platform and the level of support provided by the Cartwheel team. What has made the biggest difference is the working relationship. They are accessible, responsive, and willing to listen when we bring them an operational challenge rather than simply directing us to an existing feature. Pros What I like most about Cartwheel is that they feel less like a software vendor and more like a true partner in our success. The delivery industry and especially catering delivery is rapidly evolving, and Cartwheel has given Jackrabbit the flexibility, technology, and support we need to evolve with it Cons One area for improvement would be simplifying the web-based experience for restaurant partners. Cartwheel offers a lot of powerful features, and new capabilities are added regularly, but the platform can sometimes feel intimidating to someone like an order expeditor working at a restaurant’s to-go counter. A more streamlined restaurant-facing view, focused on the few actions and details they need most could make onboarding easier and encourage greater adoption among restaurant teams Switched from [Vromo](https://www.capterra.com/p/154604/Spatula/) Industry requirements and needed functionality Alternatives considered [Shipday](https://www.capterra.com/p/211323/Shipday/) Reasons for choosing Cartwheel Functionality first but the Team is what closed us Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Moe S. CEO Package/Freight Delivery ### "The Ultimate All-in-One Delivery Platform for Efficiency and ROI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Cartwheel has proven to be a reliable and highly effective delivery management platform. Overall, the experience is defined by its strong balance of intuitive features, operational efficiency, and exceptional support. Pros Exceptional platform speed and fantastic ease of use. Managing drivers and assigning deliveries takes just a few clicks. The delivery management tools are top-tier, and customer support goes above and beyond whenever we need assistance. Cons Honestly, very little to complain about. Any minor bugs or UI updates we've wanted were addressed quickly by their responsive support team. Switched from [Vromo](https://www.capterra.com/p/154604/Spatula/) It wasnt the best experience with vromo as we have had several technical issues Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AF Alessio F. Director Food & Beverages ### "Cartwheel is brilliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 \[sensitive content hidden\] has been really helpful from the start until today. Great support all around. If you are looking for a solution to improve your deliveries workflow give it a try. Pros We have joined Cartwheel 5 months ago and so far it has been brilliant. Perfect hybrid solution for delivery management if you don't want to hire your own drivers every day of the week. Cons Everything seems good so far. Being able to assign orders to multiple partners for order coming from my website is a gret help. Switched from [Flipdish](https://www.capterra.com/p/156603/Flipdish/) Too expansive, very old technology, not enough delivery partners, too many issues encountered Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 5, 2026 Thank you for your kind words, Alessio! It motivates us to work on our product improvements even harder. OM Omid M. General Manager Logistics and Supply Chain ### "Great App Software and Great Customer Support Team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Pros Cartwheel is super user friendly. It allows our team to easily manage all deliveries and dispatch each order accordingly. Cons Over all I really liked Cartwheel but the only thing that could improve is the optimization algorithms sometimes if order is timesensetive it's hard to manage it on Cartwheel. Switched from [Nomadia TourSolver](https://www.capterra.com/p/147209/Opti-Time/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe B. CEO Food & Beverages ### "Delivery management solution that helps scale your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2022 Pros Powerful features with fast development turnaround for food delivery companies Cartwheel provided a powerful delivery management solution and features that allowed FULFLLD to launch new markets while keeping up with the incredible demand of our customers. In just 3 months, FULFILLD increased delivery coverage by 66%, reached a 98% on-time rate, reduced the time-to quote and delivery costs by 30%, and decreased its carbon footprint. Cons We were a bit overwhelmed with the vast variety of features Cartwheel offers. It took us some time to get a full grasp on them, but once we did, we realized how much we picked the right partner to power our deliveries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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