# Page 2 | SuperOps Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of SuperOps Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of SuperOps Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/235300/SuperOpsai --- Page 2 - SuperOps Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) SuperOps ## User reviews JB Jeppe B. it support Internet ### "Superops makes life easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 27, 2025 Fantastic. i love the support i love the features. its allaround a really good platform. would recomend Pros The service, and the interface. its all around really good i love it. makes the work day much eaiser Cons hmmm some features they are there now tho so everything is really good i enjoy using superops. maybe splashtop something dont work but thats all Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Prash W. Business Systems Manager Machinery ### "IT Business Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 Overall, my experience with SuperOps has been very positive. The platform is intuitive, well-designed, and clearly built for IT teams in mind. It simplifies day-to-day operations by bringing together service desk, asset management, patching, and automation in one place. Pros I really liked how SuperOps brings together multiple functions — ticketing, asset management, patching, and automation — into one unified platform. It reduces the need for multiple tools and makes it easier to manage everything from a central location. Cons While SuperOps has a strong foundation, some advanced features — particularly around reporting and customisation — felt a bit limited compared to more mature platforms. A few integrations we rely on weren’t available out of the box. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing SuperOps We chose SuperOps because it offered the right balance of functionality, usability, and value for our team. Compared to other platforms, it had a cleaner interface, better integration between modules, and a more modern approach to IT service management. The ability to consolidate multiple tools — ticketing, asset management, patching, and automation — into one platform was a major advantage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WT Wasek T. IT Support Supervisor Management Consulting ### "Fantastic tool for MSP's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, SuperOps has been a solid addition to our IT management tools. It’s a good platform that’s clearly evolving with customer needs . There’s still room to grow, but the regular updates are promising. Pros The platform is intuitive and easy to navigate, with a modern UI and helpful automation features. The integration with RMM and PSA tools makes workflows more streamlined. Their customer support is responsive and open to feedback. Cons Few teething issues - generally no issues and works well. It makes it easier for me to manage all aspects relating to our clients. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Decision by management, looking to integrate various services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Seebaluck S. Systems Administrator Airlines/Aviation ### "Efficient IT Service Management with Room to Grow" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 27, 2025 Overall, my experience with SuperOps has been positive. It helped streamline our service operations and improved team collaboration. With some minor enhancements, it would be even better. Pros I really liked the user-friendly interface and how efficiently it manages IT workflows. The automation features saved me a lot of time. Cons Patching needs some work. Example for linux platforms no patch updates & report available for server & workstation. Add a more appropriate SLA on ticketing rather than the timer when filling out a ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mith M. IT Team Lead Information Technology and Services ### "SuperOps is amazing🔥" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 Overall it has been amazing, it has saved us a ton of time over time! Their support is rapid at responding and they are super friendly which makes the experience of using SuperOps really good! Pros All in one solution that works amazing saving us hours of IT time streamling our processes and their support team is amazing. Cons Few teething issues when first starting off as there is so much to it and there is many aspects to learn as well as no but real checklist feature for a while the new version of runbooks is great. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps SuperOps was cheaper and they seemd more enthusiastic about their product compared to the competitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Andrea P. Technician Information Technology and Services ### "Super top product and support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 I'm really enjoying the product, we're still at the beginning so I still have to get to know it well but so far I'm really enjoying it. We asked for information regarding Italian invoicing via xml and they told us that they would implement it in the next few months so this is super convenient for us. Pros It's a great product with lots of cool features. The support is super fast and efficient. For now, since we are still at the beginning, I find it very useful and fast. Cons There are several BUGS but every time I write to support they answer me in a very short time and solve the problem. Perhaps the only con is that I don't find it very intuitive to use. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Because SuperOPS includes both other products at a significantly lower price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Myles P. Applications and Technical Support Engineer Information Technology and Services ### "SuperOps continues to be a winner" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 I have a generally positive experience with SuperOps, I still continue to appreciate the usefulness of the asset management side of things as it does help very often to help us troubleshoot things as it can even manage computer programs remotely without us even needing to remote on in the first place. It also helps greatly with finding devices as usually labels can peel off and our clients cannot find their device name. Pros I absolutely appreciate how customisable everything continues to be, and how often the service does improve either with built-in AI tools or just general UI updates which do improve the user experience. Cons I have issues with the slowness of it unfortunately, either it's me used to fast and snappy interfaces or the UI has issues with user interaction feedback I think the mobile app could be improved as I notice it's too different to the computer version which makes navigating it and finding individual tickets sometimes a challenge, especially when searching through schools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jacob H. IT Technician Computer & Network Security ### "I love SuperOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 3, 2025 I have had a really good overall experience with SuperOps. Work would be much more challenging without it. Even for those who are unfamiliar with it, the platform's user-friendly interface makes it simple to use and comprehend, and it has been carefully built to streamline everyday chores. Particularly useful features that save time, cut down on errors, and keep things organised include ticketing, automated workflows, and integrated documentation. I can easily stay on top of things and provide support more effectively thanks to SuperOps. Pros My daily tasks would be much more difficult without SuperOps. Many mundane tasks are streamlined by the platform's well-considered and effective design, greatly simplifying life. Everything is set up in an easy-to-understand manner, from managing tickets and workflows to navigating the dashboard. Even for people who may be unfamiliar with the system, it is simple to use and comprehend. All things considered, SuperOps increases output and supports an orderly, efficient workflow. Cons Even though SuperOps occasionally has some hiccups, they are uncommon and usually fixed right away. Generally speaking, the platform functions flawlessly and offers a dependable, effective experience. All things considered, it's a fantastic application that greatly enhances workflow and productivity because of its strong features and user-friendly layout, which make managing daily duties much simpler. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JI Justine I. IT SUpport Technician Information Technology and Services ### "Ease of use, integrates very well." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2025 Overall their UI and workspace is decent, support is incredibly responsive. Though, the interface can be quite busy. Pros Very easy to use, and handles emails well as well as having proper integration with M365 applications. Cons Mileage may vary, but SuperOps can be noticeably lacking in a few features here and there, though, they have a nice roadmap for what features will be coming next. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Pricing, overall features and ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ John J. Business Owner Computer & Network Security ### "Pretty good, could use some improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 8, 2025 Overall it has not been a bad experience, I moved from Atera to SuperOps and it has definitely been a better experience than it was with Atera. Also Atera is an Israel company and I consider that to be a considerable risk at the moment given Mossad are known to spy through any and all means, I just can't expose my customers to that risk. Pros It's pretty good on the desktop, mostly functions although there are always little quirks like emails not formatted properly and such that do annoy me. Cons The phone app is really poor. It doesn't format emails properly on iOS, and never really seems to progress or improve. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Lots of technical issues, and also when i tried to complain they were gaslighting me so i left. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/) [N-central](https://www.capterra.com/p/13803/N-central/) Reasons for choosing SuperOps Either price and/or technical issues in the case of N-able Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kevin D. IT Engineer Computer & Network Security ### "Review of SuperOPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 7, 2025 Pros Client and device detail and speed of remote access etc. Organization of views and ticketing system. Cons Tab population across the top seems to keep all opened devices/clients etc open until manually closed and I lose track of tabs Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) Price and functionality issues with nable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WO Wesley O. MSP Business Owner Computer & Network Security ### "Game changing software for an extremely competitive pricing model" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2025 Outstanding - a genuine business changer. Was with Continuum until the Connectwise takeover, and i am paying approximately 1/8 of the cost for EXACTLY the same level of product, yet it is 10 times better. Pros Love the tabbed interface, the live support, the onboarding, the pricing, the video help on each page Cons The policy logic takes a small amount of getting used to - that is the only thing so far! Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Cost, lack of support, lack of development, lots of un-acceptable downtime Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reasons for choosing SuperOps All the above reasons - support, onboarding, features, cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Soren H. CEO Computer & Network Security ### "SuperUserSuperOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 Overall we are very satisfied. Fast and god support, Pros Very Intuitive, fast to work with. Very easy for new users. Cons The templates for Quotes and Invoises is not like the rest, The design is not very customiceable, You can not use custom fields, Programable filds etc. is missing. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) SuperOps has both RMM and PSA, so we only need one tool to do our work now. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing SuperOps The fast support, that worked both under our trial, an also now when we are in production Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Steve B. Founder - CEO Computer & Network Security ### "SuperOps AI " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 been very happy with the product, well worth the price paid for admission... Pros We have been using SuperOps for close to a year now, from an operations standpoint the best feature is the QuickBooks Integration, our monthly billing went from about three days to one. On the Client side, our clients love the ability to open a ticket directly on their desktop. In addition, we are much more efficient in keeping track of and completing client request. All this for less than $200.00 a technician, which includes 150 device agents. Tech support is a click away, and they take your suggestions for improvement seriously, as we have already seen two suggestions implemented into their production version. Cons we have experienced a few outages over the last 10 months, but nothing earth shattering, more of an inconvenience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nathan B. VP - Business Development Director Information Technology and Services ### "Super Great and has potential to be even Greater !" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 Awesome experience overall. It's helping us reach new heights that we could not have achieved. I trust SuperOps team will lead the plateform to great things and will listen to their users closely. Pros Support / Intuitive UI/UX / Ease of use / Scalability / Speed of development (new features and features improvements) Cons Lack of flexibility in superops packages. To be able to fully utilize the platform (Billing/Quoting/Doc/Projects/etc) we NEED to be able to have a lower tier package for admin employees / contractors that work on projects. At the moment, there isn't and we can't mix and match packages. (every users must be on the same plan) It forces us to use other tools that aren't fully integrated to superops to be able to work. We can't justify 159USD/month for admin employees or contractors that need extremely minimal use of the platform (timesheet at least/ project / billing / quoting/ etc) It is cruelly missing the kind of flexibility for us to scale better using superops. It also lacks scalability in the automation (triggers) and scripting. We can't classify and organize everything cleanly. Its only based of automation/script name. Its such a pain to manage at scale ! Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Wanted a tool that felt 2024. Whole team loved SuperOps. Ease of use for fast growing MSP. Easy to use features (must have for new techs joining the team) Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Atera](https://www.capterra.com/p/144309/Atera/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing SuperOps Same reasons mentionned above. Nothing more to say Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EF Eric F. Owner Computer & Network Security ### "SuperOps is great." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 The onboarding from NABLE was pretty painless. Once I had it installed and configured it has been running by itself. I can create tickets out in the field, access clients computers remotely from my phone. So I can pretty much work anywhere. Pros The ability to work from anywhere. Laptop, Desktop, Phone, tablet. The ease of use of the product. And the price.. Cons Not being able to create a new customer from the mobile app, which is where I do alot of my work from in the field. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) [Take Control](https://www.capterra.com/p/242258/Take-Control/) It was getting very expensive and they stopped developing the mobile app. Alternatives considered [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Reasons for choosing SuperOps The cost was better, and the features and compatibility was better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joseph M. Head Technology and IT Logistics and Supply Chain ### "SuperOps Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 Overall, it's a really good system, and I have no complaints, just recommend adding some more integration with other software, besides Bitdefender and the screen-sharing software. I would love to see more budget-friendly options for anti-viruses. Pros Updating all my devices and monitoring them from one screen was extremely helpful and easy to use. Cons The least thing I liked was how complicated and hard it is to find specific tabs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Luis B. IT ADMIN Design ### "Needs to know what you need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 6, 2025 I been using for 5 months and is easy to use but not friendly, the support takes a lot of time to make changes .. i been waiting for updates since the begin Pros The easy way to make the job, and the integrations with other plataform but still need be better Cons you need to make a lot clic's to get something, i the worst panorama you need to call support, and they take a long time to integrate something Switched from [Pulseway](https://www.capterra.com/p/141792/Pulseway/) for the price of the product, for the price of the product Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Matt F. Director Information Technology and Services ### "Great product and dedicated team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 SuperOps has significantly streamlined our operations, saving us a lot of time and boosting our productivity. With the introduction of the new contracts and timesheets modules, I can now make informed decisions regarding my clients and technician scheduling. The support team at SuperOps is incredibly helpful; their tech support is top-notch, and our account manager maintains regular contact, ensuring we have everything we need. Pros Consolidating everything into a single pane of glass. My technicians have all the necessary tools and information readily available. Cons The product has only improved with time. Although there were some outages initially, the current uptime and reliability are exceptional. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Both of the above platforms have some good points, but we still had to switch to other platforms to support our clients fully. SuperOps does it all and is getting so much better, we can do pretty much everything from one platform and that is/was my dream. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps Price, flexibility and it just was better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Michael H. President and CEO Computer Software ### "Very hapy with SuperOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 Overall, i am a software developer who is expanding into the MSP space. So, after 30 years of building software, i can say i am impressed with what SuperOps does. It is a wonderful product. Pros Very happy with the user interface, and the specifically, the tab design. Also, the integretaions with Pax8 and QB are very well done. By far, i was most impressed with the support we received. Cons Obviously, there is alot going on here, I am still learning 4 months in. I probably should have take advantage of the onboarding tool, but i am a figure it out myself dude. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rodrigo G. IT Supervisor Program Development ### "Uma ótima opção de mercado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2025 Very positive, I can easily administer and manage our computer network, the tool is fast and the remote connection also helps in times of urgency even when I'm in Brazil. Pros The ease of use of the tool, features such as machine and ticket administration. I see that they are always updating the tool and making important improvements. Cons A few integrations that are already basic today, such as Slack. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps Ease of contracting, extended trial compared to others, ease of implementation, cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Chris P. IT Director Oil & Energy ### "Modern Upgrade" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 6, 2025 Platform is very nice upgrade from Atera. Support is super nice and can help you out with everything. Pros The modern look and feel. Big time upgrade from the very pale and boring Atera platform Cons Mobile features are not all there. Wish they would have more features like better search functionality and the ability to do remote sessions directly from the app. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Needed a new truck...lol. Been with them for over 10 years Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps Price was better than the others. Also like the option for monthly billing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nick M. Lead IT support specialist Environmental Services ### "SuperOps.ai is actually super" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 My overall experience with SuperOps.ai has been very positive. The platform is clean and easy to use. What really sets SuperOps apart, though, is the team behind it. Their support staff are responsive, helpful, and genuinely listen to feedback. It’s clear they care about their users and are actively working to improve the product based on real-world input. That level of engagement is refreshing and makes a big difference in day-to-day operations. Pros We've been using SuperOps, and one of the standout features for me is the simplicity of the remote tools. The remote terminal and remote desktop access are straightforward, reliable, and easy to use, making day-to-day support much smoother. There's no unnecessary complexity, which is exactly what you want when trying to resolve issues quickly. Overall, it's a solid platform that helps us get the job done efficiently. Cons Not really a con, but I would like to see the asset management develop. Having the ability to see all of our users' assets in one place,e where we can track who has what Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Itarian was lacking key feature that we needed to grow as a company and as an IT team Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) [Atera](https://www.capterra.com/p/144309/Atera/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps It was a mix of having all of the right tools that we needed, and ease of installation and a user friendly UI at the right price point Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Justin G. Director of IT Non-Profit Organization Management ### "SuperOps will super charger your IT Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 Awesome! I am part of an IT team using it and our support and interaction with team members has still been great. I know that SuperOps targets MSPs hard, but they are doing a wonderful job of keeping necessary parity IT teams on features and support. Pros SuperOps is easy to use. The UI is clean, friendly, and makes more sense than most. I love that RMM and PSA are tied into the same UI. No separate windows or browser tabs, everything is contained in a single window and everything talks to each other. And let's talk about their support. Support has been responsive and incredibly helpful. They have graciously assisted with everything thrown at them in quick time. Cons SuperOps is still a growing company. While it excels in some areas, it's still a bit immature in others. 3rd party software updates are still all or nothing as it just pulls from winget. Deploying scripts is still hard to organize successes and failures. If something fails, retriggering it is easy, but tracking when things are actually completed, it could benefit from a job like feature to organize script deployments. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) We wanted to move to the cloud, lower costs, and integrate RMM and PSA into one product. SuperOps brought all of these together in a single product, vs integrating multiple products together. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Atera](https://www.capterra.com/p/144309/Atera/) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [SYNCHRO](https://www.capterra.com/p/35289/Synchro/) Reasons for choosing SuperOps SuperOps gave us the best path going forward and the best cost. SuperOps was also willing to sign a BAA without requiring us to be at a higher license level. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Deepa A. Director Information Services ### "Wolf Pack IT & SuperOps.AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 From initial conversations to onboarding was amazing. AM was great and support is fantastic. Any problems, can raise a query via the live chat and go from there. Since moving over, has been great. Pros Easy to use and navigate. Is fast and efficient. Support is fantastic. Branded with our logos & colours. Great pricing. Cons Since our onboarding we have not seen any cons in our day to day use of the product. Just works as described. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Support, pricing and general attitude towards smaller MSPs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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