--- title: "SuperOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SuperOps the right Unified Endpoint Management (UEM) solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/235300/SuperOpsai/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SuperOps 4.6 (65) [View alternatives](https://www.capterra.com/p/235300/SuperOpsai/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SuperOps Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Chase W IT AdministratorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions with a SuperOps engineer to discuss our particular needs and put them in action.“ June 27, 2025 SJ Said J VP of SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing.“ June 27, 2025 SB Steve B Founder - CEOComputer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “We have been using SuperOps for close to a year now, from an operations standpoint the best feature is the QuickBooks Integration, our monthly billing went from about three days to one. “ May 6, 2025 TM Thulani M Technical ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the page, text you would be inputting will be deleted“ June 30, 2025 JH Jamie H DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “SuperOps.ai has one of the cleanest and easiest-to-navigate UIs I’ve seen in an RMM/PSA platform, Pages load quickly, and actions are processed smoothly with minimal lag.“ May 6, 2025 MP Myles P Applications and Technical Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I think the mobile app could be improved as I notice it's too different to the computer version which makes navigating it and finding individual tickets sometimes a challenge, especially when searching through schools.“ June 27, 2025 vC vishva C IT SupportTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “The assets management is essential for our business as it neatly shown who is using it and we can run commands while not being in their computer“ May 6, 2025 CL Cristo L OwnerComputer & Network Security, Self-employedUsed the software for: 6-12 months. “It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible.“ June 28, 2025 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nacho D. CEO Information Technology and Services Used the software for: Less than 6 months ### "Loving the Simplicity and Power of SuperOps" June 28, 2025 5.0 Working with SuperOps has been a game-changer in how we manage and deliver IT services. From day one, the platform impressed me with its clean interface, intuitive workflows, and powerful automation capabilities. Balance between simplicity and depth—you get robust functionality without the usual complexity. The onboarding was smooth, the support team is responsive, and the product continues to evolve in meaningful ways. Pros I’ve worked with many platforms, but few have impressed me as much as SuperOps. What truly sets it apart is its thoughtful design and relentless focus on user experience. Every feature feels like it was built with the technician in mind—intuitive, efficient, and genuinely helpful. Cons No platform is perfect. If I had to point out one area for improvement, it would be the limited customization options in certain modules. As someone who values flexibility and tailored workflows Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing SuperOps When evaluating MSP platforms, we took a close look at NinjaOne, Pulseway, and SuperOps. Each has its strengths, but ultimately, SuperOps stood out for a few key reasons: Unified Platform Experience SuperOps offers a truly integrated PSA + RMM solution, built from the ground up—not stitched together. This results in a smoother, more cohesive experience for our team. Modern, Intuitive UI Compared to the more traditional interfaces of NinjaOne and Pulseway, SuperOps feels modern, clean, and easy to navigate. This significantly reduced onboarding time and boosted team adoption. Automation and Customization SuperOps provides powerful automation tools and flexible workflows that allowed us to tailor the platform to our exact needs—something we found more limited in the alternatives. Customer-Centric Development The SuperOps team is incredibly responsive to feedback. Their roadmap is transparent, and they move fast. We felt like partners, not just customers. Cost-Effectiveness While all three platforms are competitive, SuperOps offered the best value for the feature set we needed—without compromising on quality or support. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) After evaluating several platforms, I made the switch to SuperOps because I was looking for a solution that could truly support a modern, agile MSP environment. Our previous tools were functional, but they lacked the integration, automation, and user experience we needed to scale efficiently. SuperOps stood out for its clean design, intuitive workflows, and rapid innovation cycle. It wasn’t just about replacing a tool—it was about finding a partner that aligns with our vision for service excellence and operational maturity. Review Source MF Matt F. Director Information Technology and Services Used the software for: 1-2 years ### "Great product and dedicated team" May 6, 2025 5.0 SuperOps has significantly streamlined our operations, saving us a lot of time and boosting our productivity. With the introduction of the new contracts and timesheets modules, I can now make informed decisions regarding my clients and technician scheduling. The support team at SuperOps is incredibly helpful; their tech support is top-notch, and our account manager maintains regular contact, ensuring we have everything we need. Pros Consolidating everything into a single pane of glass. My technicians have all the necessary tools and information readily available. Cons The product has only improved with time. Although there were some outages initially, the current uptime and reliability are exceptional. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing SuperOps Price, flexibility and it just was better Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Both of the above platforms have some good points, but we still had to switch to other platforms to support our clients fully. SuperOps does it all and is getting so much better, we can do pretty much everything from one platform and that is/was my dream. Review Source JJ John J. Business Owner Computer & Network Security Used the software for: 1-2 years ### "Pretty good, could use some improvement" May 8, 2025 3.0 Overall it has not been a bad experience, I moved from Atera to SuperOps and it has definitely been a better experience than it was with Atera. Also Atera is an Israel company and I consider that to be a considerable risk at the moment given Mossad are known to spy through any and all means, I just can't expose my customers to that risk. Pros It's pretty good on the desktop, mostly functions although there are always little quirks like emails not formatted properly and such that do annoy me. Cons The phone app is really poor. It doesn't format emails properly on iOS, and never really seems to progress or improve. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/)[N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing SuperOps Either price and/or technical issues in the case of N-able Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Lots of technical issues, and also when i tried to complain they were gaslighting me so i left. Review Source TS Thomas S. CIO Wholesale Used the software for: 2+ years ### "Almost completely perfect" June 30, 2025 4.0 Overall, we are very satisfied — I've never experienced support that responds this quickly. SuperOps is far superior to the major players Pros I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs Cons Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential. Switched from [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Many issues and promised features were never developed — we couldn’t rely on the system Review Source CW Chase W. IT Administrator Information Technology and Services Used the software for: 6-12 months ### "Innovative and Rapid, yet Fully-Supported and Realized Development" June 27, 2025 5.0 We had a fantastic onboarding experience. The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions with a SuperOps engineer to discuss our particular needs and put them in action. Support is quick and helpful, and I'm finding new ways to use SuperOps every day! It can do a lot more than they even advertise, especially with all of their automations and API. But it is also great right out of the box with default settings and features, so it is a win-win for everyone really. Pros SuperOps is constantly adding new, innovative features. They definitely look forward to the future, which is super important to think about in the MSP space. The platform is quickly getting better and better, with commonly requested features actually getting added fairly quickly. And these features are debugged and ready to go. Other platforms may "release" new "features", but they never work as intended. SuperOps' features really do! Cons I would love some more documentation from SuperOps. They develop quite quickly and everything works pretty well right off the bat, but if they could explain some of the configuration settings in more depth and show you more ways on how to use the platform, that would be really nice. Still, I've gotten by just fine with the documentation they do have in combination with their support team. Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing SuperOps SuperOps was more reliable and less gimmicky. Atera had interesting AI features, but none of them worked very well and weren't useful as compared to SuperOps. Ticketing also was much smoother with auto-generated email ticketing. Atera did the same, but it created lots of duplicate tickets based on replies or forwards, and SuperOps handles those much better and has a better chance at organizing those emails and attaching them to the correct tickets. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Cost was much better with SuperOps, and SuperOps included a PSA/Ticketing system, which we wanted to start using. N-Sight did not offer a free PSA. Review Source JS Joseph S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "SuperOps sets the MSP standard" June 27, 2025 5.0 We moved off of another MSP and onto SuperOps over a year ago and I love it. No over-saturation of 'our service can do this, that, everything' and more focus on the tools and ticketing system that are the primary tools needed to better help our clients. Pros Workflow and efficiency. I can juggle 3-5 tickets at a time for remote sessions without confusion. Widgets customize my home view and the chat system implementation has really helped day to day productivity. Cons Invoicing could be streamlined a little more. Adding items/labor charges has to be done one by one. Sometimes you have to save the invoice changes between every line instead of bulk adding different items. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro had ballooned into way too many items in a client's management panel, and we started having issues with the service being down, not taking invoice payments correctly and the general lack of a road map during the time we used it resulted in a need for a new service. Review Source SB Shallon B. CEO Information Technology and Services Used the software for: 1-2 years ### "Satisfied with an actively developed solution." June 27, 2025 5.0 It has served us well, and as we grow into using more and more of the features included, we find that as fast as we realize there is something missing or could be better, they are actively rolling those things out and well. Pros The commitment that the developers have to making a solid solution. While not everything is 100% polished when we started using it. One year later we have seen a lot of things refined and added. Cons Some things are not quite polished and while this is a con, they still have a clear roadmap of how they are fixing these things or making them better. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[Acronis Cyber Platform](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing SuperOps Superops offered a cleaner and more modern approach to serving in this space. While not as polished in some areas, their overall solution brough everything together in a more meaningful way. It also showed promise and with some refinement to come along the way, it was a clear choice for us. I ran trials of all the other options, spent hours testing, hours on the phone with sales staff and SuperOps ultimately won because the showed commitment in actively developing a solution that works. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro stopped offering their services in my country. I would not have initially chosen to move, but looking back it was one of the best things that we did that year. Review Source BM Ben M. Senior Services Technician Information Technology and Services Used the software for: 1-2 years ### "Impressive for a young platform." June 27, 2025 4.0 Very positive. The improvements over our previous platform (Syncro) far outweigh any "holes" we've encountered. Pros Constant, active development that is plainly visible to its users. On-demand support is available through an integrated chat system. There is also a public forum where suggestions and requests can be posted and voted on by the community, allowing them to see where they should prioritize development, and they do. Cons Occasionally, I come across areas where more development is needed, but this is to be expected from a young platform. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Primarily, the ticketing system in Syncro was inefficient to use. Their app was also completely useless. Review Source Andrew S. President Information Technology and Services Used the software for: 6-12 months ### "A breath of fresh air versus where we came from!" June 27, 2025 5.0 Love it! They are always friendly to deal with, the product is continuously innovated, and the platform is easy to use! Pros Reliable, dependable RMM&PSA. Updated frequently, both with feedback from MSP users and internal development. Easy access to support personnel, who are always friendly and courteous to us. Cons Lack of MDM Management, and more Mac/Linux functionality. Mobile app, better notification options (for those on the go), and more integrations with other MSP Channel Vendors (Blackpoint, Proofpoint, etc.) Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Jira](https://www.capterra.com/p/19319/JIRA/)[HaloPSA](https://www.capterra.com/p/20971/HaloPSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[SYNCHRO](https://www.capterra.com/p/35289/Synchro/) Reason for choosing SuperOps Ease of use and time to get running were the two main ones. Review Source Justin G. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "SuperOps will super charger your IT Team" May 6, 2025 5.0 Awesome! I am part of an IT team using it and our support and interaction with team members has still been great. I know that SuperOps targets MSPs hard, but they are doing a wonderful job of keeping necessary parity IT teams on features and support. Pros SuperOps is easy to use. The UI is clean, friendly, and makes more sense than most. I love that RMM and PSA are tied into the same UI. No separate windows or browser tabs, everything is contained in a single window and everything talks to each other. And let's talk about their support. Support has been responsive and incredibly helpful. They have graciously assisted with everything thrown at them in quick time. Cons SuperOps is still a growing company. While it excels in some areas, it's still a bit immature in others. 3rd party software updates are still all or nothing as it just pulls from winget. Deploying scripts is still hard to organize successes and failures. If something fails, retriggering it is easy, but tracking when things are actually completed, it could benefit from a job like feature to organize script deployments. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[SYNCHRO](https://www.capterra.com/p/35289/Synchro/) Reason for choosing SuperOps SuperOps gave us the best path going forward and the best cost. SuperOps was also willing to sign a BAA without requiring us to be at a higher license level. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) We wanted to move to the cloud, lower costs, and integrate RMM and PSA into one product. SuperOps brought all of these together in a single product, vs integrating multiple products together. Review Source JG Justin G. IT Specialist Wine and Spirits Used the software for: Less than 6 months ### "Incredible RMM! " June 27, 2025 5.0 We demoed several RMMs and SuperOps blew the competition away. The level of detail in the reporting, alert remediation, and device management is what sold us. We booked a demo for a week and got met a few times with our rep and an engineer. They helped show us the power of SuperOps and configured it to best fit our needs. We are overall very happy so far. Pros There is so much customization with SuperOps. Custom alerts, custom dashboards, custom widgets. You can tailor your experience exactly how you want it. Cons There is a fairly steep learning curve because SuperOps is incredibly detailed. Luckily the support while onboarding the product is incredible. Currently lacking an MDM solution. I'm told this feature is coming soon. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) SuperOps has everything NinjaOne had, but everything worked a little better. The UI isn't quite as fluid, but that's the learning curve. SuperOps was cheaper than the competition as well. Review Source IC Imran C. CEO Computer & Network Security Used the software for: 1-2 years ### "Excellent Product, Excellent Service" May 6, 2025 5.0 Excellent. Could not be happier with the entire onboaridn process to ongoing support. The product is always evolving and making life for us easier. Pros The service provided by the SuperOps team. They respond to queries very promptly and go over and beyond to address any issues raised. Cons The number of reports within SuperOps. Maybe this is something that is available but I still need to find them. Alternatives considered [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Reason for choosing SuperOps Halo was too complex. Their sales team did not come back to me for many weeks wheras SuperOps were very prompt and helpful. Switched from [Freshservice](https://www.capterra.com/p/132997/Freshservice/) SuperOps was far superior than FreshService Review Source WT Wasek T. IT Support Supervisor Management Consulting Used the software for: 6-12 months ### "Fantastic tool for MSP's" June 27, 2025 5.0 Overall, SuperOps has been a solid addition to our IT management tools. It’s a good platform that’s clearly evolving with customer needs . There’s still room to grow, but the regular updates are promising. Pros The platform is intuitive and easy to navigate, with a modern UI and helpful automation features. The integration with RMM and PSA tools makes workflows more streamlined. Their customer support is responsive and open to feedback. Cons Few teething issues - generally no issues and works well. It makes it easier for me to manage all aspects relating to our clients. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Decision by management, looking to integrate various services Review Source JG Jean-François G. Technicien en informatique Government Administration Used the software for: Less than 6 months ### "Very recommanded RMM" June 27, 2025 5.0 Pretty great experience. Everything is very stable and responsive. The support response time is very quick and they really care about your experience Pros It include everything (Tickets, remote control/support, Software management...). The interface is pretty great with a tabs navigation Cons Can't deploy ad-hoc software, we need to create a policy and put computer in that policy. But, the team say it's something on their plans Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing SuperOps It's the best price for the number of integrated features. The Interface Review Source CP Chris P. IT Director Oil & Energy Used the software for: Less than 6 months ### "Modern Upgrade" May 6, 2025 4.0 Platform is very nice upgrade from Atera. Support is super nice and can help you out with everything. Pros The modern look and feel. Big time upgrade from the very pale and boring Atera platform Cons Mobile features are not all there. Wish they would have more features like better search functionality and the ability to do remote sessions directly from the app. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing SuperOps Price was better than the others. Also like the option for monthly billing Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Needed a new truck...lol. Been with them for over 10 years Review Source WO Wesley O. MSP Business Owner Computer & Network Security Used the software for: Less than 6 months ### "Game changing software for an extremely competitive pricing model" May 7, 2025 5.0 Outstanding - a genuine business changer. Was with Continuum until the Connectwise takeover, and i am paying approximately 1/8 of the cost for EXACTLY the same level of product, yet it is 10 times better. Pros Love the tabbed interface, the live support, the onboarding, the pricing, the video help on each page Cons The policy logic takes a small amount of getting used to - that is the only thing so far! Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing SuperOps All the above reasons - support, onboarding, features, cost Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Cost, lack of support, lack of development, lots of un-acceptable downtime Review Source MT Marcus T. Technical Support Engineer Telecommunications Used the software for: 1-2 years ### "Superops Review" May 6, 2025 5.0 Since we've came over to using superops its been great Pros How easy it is to navigate Shows you stats for almost anything Cons Sometimes can be quite slow but normally gets sorted pretty quickly Review Source JH Jamie H. Director Information Technology and Services Used the software for: 1-2 years ### "A Promising RMM/PSA Platform That Keeps Getting Better" May 6, 2025 4.0 SuperOps.ai has been a strong addition to our IT management toolkit. It delivers a clean, modern interface with most of the core features we need to manage clients efficiently. The platform is easy to learn and use, which has helped us onboard our team quickly. While there are still areas that need refinement—like deeper reporting, more integrations, and some polish on specific features—the pace of development and responsiveness of the support team give us confidence in its long-term value. It’s clear that the product is actively improving and being shaped by real user feedback. Pros SuperOps.ai has one of the cleanest and easiest-to-navigate UIs I’ve seen in an RMM/PSA platform, Pages load quickly, and actions are processed smoothly with minimal lag. Cons While the core functionality works well, certain areas like reporting or advanced alerting could use more depth and flexibility. Also no M365 integration to manage M365 admin like a lot of other RMM's Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Price and didn't like Kaseya purchased Datto Review Source PD Patrick D. CEO Computer & Network Security Used the software for: 6-12 months ### "Promising Platform Backed by Exceptional Support" June 27, 2025 5.0 Certain UI/UX elements can be clunky, and deeper integrations or automation options are still catching up to industry expectations. However, the team is receptive to feedback and rolls out updates frequently. Pros The Support Team and the Community stand out as the strongest aspects of SuperOps. The support team is responsive, knowledgeable, and genuinely committed to helping resolve issues quickly. Additionally, the growing community around the platform provides valuable insights, workarounds, and best practices that help MSPs like ours succeed. Cons My overall experience with SuperOps has been positive and encouraging. The platform is clearly built with MSPs in mind, and its roadmap reflects a strong commitment to continuous improvement. Although there are areas that need refinement, the solid foundation, active development, and excellent support make SuperOps a promising tool for growing IT service providers. Review Source SS Seebaluck S. Systems Administrator Airlines/Aviation Used the software for: 6-12 months ### "Efficient IT Service Management with Room to Grow" June 27, 2025 4.0 Overall, my experience with SuperOps has been positive. It helped streamline our service operations and improved team collaboration. With some minor enhancements, it would be even better. Pros I really liked the user-friendly interface and how efficiently it manages IT workflows. The automation features saved me a lot of time. Cons Patching needs some work. Example for linux platforms no patch updates & report available for server & workstation. Add a more appropriate SLA on ticketing rather than the timer when filling out a ticket. Review Source vC vishva C. IT Support Telecommunications Used the software for: 1-2 years ### "SuperOps, Super RMM" May 6, 2025 5.0 This is the first RMM software and i used and I can not imagine using a better software than this, I also love dark mode which I use daily. Pros Very organized and easy to find the thing I need. It is organized by technician tabs so we can see who is working on the tickets more easily. The assets management is essential for our business as it neatly shown who is using it and we can run commands while not being in their computer Cons I wish there was a dedicated app. The web based app is sometimes slow and have to refresh a lot. I would also love real time update instead of constant refreshes. Review Source JM Jo M. Client Coordinator Telecommunications Used the software for: Less than 6 months ### "SuperOps for Telecoms" May 6, 2025 4.0 The software supports our business needs, once our business grows we are confident that SuperOps will continue to support our business needs. Pros SuperOps has been a great tool for our workplace, its easy to use and there are may layers to this software. Cons We feel that SuperOps is great for our needs and there isnt anything we dont like! Review Source MP Myles P. Applications and Technical Support Engineer Information Technology and Services Used the software for: 1-2 years ### "SuperOps continues to be a winner" June 27, 2025 4.0 I have a generally positive experience with SuperOps, I still continue to appreciate the usefulness of the asset management side of things as it does help very often to help us troubleshoot things as it can even manage computer programs remotely without us even needing to remote on in the first place. It also helps greatly with finding devices as usually labels can peel off and our clients cannot find their device name. Pros I absolutely appreciate how customisable everything continues to be, and how often the service does improve either with built-in AI tools or just general UI updates which do improve the user experience. Cons I have issues with the slowness of it unfortunately, either it's me used to fast and snappy interfaces or the UI has issues with user interaction feedback I think the mobile app could be improved as I notice it's too different to the computer version which makes navigating it and finding individual tickets sometimes a challenge, especially when searching through schools. Review Source SJ Said J. VP of Support Information Technology and Services Used the software for: 1-2 years ### "Warning: May Cause Increased Productivity :)" June 27, 2025 5.0 Excellent. Support is fast and on point. New features they add every month, really do help our team to do our job better. Example: they recently added a Knowledge Base, and somehow built it exactly the way we needed. Sure, other tools had KBs forever, but SuperOps brought it to the party with AI baked in. Every article gets an AI-generated summary, which is both cool and practical. Pros I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way. Cons The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Jira](https://www.capterra.com/p/19319/JIRA/)[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[Syncro](https://www.capterra.com/p/207618/Syncro/)[InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Reason for choosing SuperOps We kicked the tires on a bunch of other solutions, but each one had a dealbreaker. Some were missing key features we rely on, others had price tags that made us choke on our coffee. A few had interfaces that looked like they were designed in Windows XP, and some didn’t support the hardware we actually use. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We were stuck using two tools that felt like they were never meant to talk to each other. Ticketing and device management didn’t play nice, and even basic tasks felt like a mini escape room, too many clicks, not enough logic. Worse, features were rolled out without asking MSPs what we actually needed. It felt like they built things for themselves and expected us to adjust our entire workflow to fit their vision. No collaboration, no common sense. We needed a platform that actually listens and makes our lives easier, so we moved on. Review Source CL Cristo L. Owner Computer & Network Security Used the software for: 6-12 months ### "It's well worth the cost for everything it offers. " June 28, 2025 4.0 Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. Pros It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. Cons It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing SuperOps I had them before they were bought by Kaseya and was advised they changed their contract method, so it is not 3 years and lowered the agent price, but they still want a minimum number of agents for at least an annual contract which would have been more since the PSA is not included. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) They required a contract and Enterprise version of their product simply to have a BAA agreement in place while others simply provide this without any strings attached. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.