--- title: "ETHERFAX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ETHERFAX Software - reviews, pricing plans, popular comparisons to other EDI products and more." source_url: "https://www.capterra.com/p/235338/etherFAX/" page_type: "product" language: "en" --- # ETHERFAX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ETHERFAX ## What is ETHERFAX? Replace fax with ETHERFAX® for seamless document and information exchange. Leveraging the cloud, AI, and data extraction technology, ETHERFAX streamlines processes and workflows, saving organizations valuable time and money. To ensure security, ETHERFAX’s encrypted data exchange solutions operate in a HIPAA and SOC 2® compliant environment that ​is both HITRUST CSF® and PCI DSS certified.​ Experience the best-in-class solution for secure and automated document management. ## What is ETHERFAX used for? [Fax Server](https://www.capterra.com/fax-server-software/)[EDI](https://www.capterra.com/edi-software/)[Data Extraction](https://www.capterra.com/data-extraction-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ETHERFAX?[Manage this product listing](https://www.g2.com/products/etherfax/claim_requests/new?auto=true) ## ETHERFAX Overview Updated September 2026 AI summary ETHERFAX enables organizations of all sizes to manage fax communications digitally, offering features such as electronic faxing, delivery tracking, and electronic signature. It supports automated routing, encryption, and advanced controls like whitelisting or blacklisting. Available on cloud and major operating systems, ETHERFAX also includes data extraction, EDI capabilities, and optional generative AI enhancements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ETHERFAX 5.0 (2) VS. [4.8 (44)](https://www.capterra.com/p/92426/Pro-EDI-Translator/reviews/) Starting Price Contact vendor Starting Price $49 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (22) Value For Money 5.0 (2) Value For Money 4.9 (20) Customer Service 5.0 (2) Customer Service 4.9 (21) ## ETHERFAX alternatives [4.6 (95)](https://www.capterra.com/p/123016/Cleo/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Lobster Data World](https://www.capterra.com/p/250740/Lobsterdata/) [4.8 (22)](https://www.capterra.com/p/250740/Lobsterdata/reviews/) Starting price $1950.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250740/Lobsterdata/) Highest Rated [Retarus](https://www.capterra.com/p/186266/Retarus-Cloud-Fax/) [5.0 (1)](https://www.capterra.com/p/186266/Retarus-Cloud-Fax/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186266/Retarus-Cloud-Fax/) [Iguana](https://www.capterra.com/p/83071/Iguana/) [4.9 (41)](https://www.capterra.com/p/83071/Iguana/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83071/Iguana/) ## FAQs about ETHERFAX Features and Usability ### What are the key features of ETHERFAX? ETHERFAX offers document management and electronic fax workflows, including fax management, fax to email, email to fax, and delivery tracking. It also includes OCR, document extraction, automated routing, workflow management, audit trail, access controls/permissions, encryption, API access, and reporting/analytics for compliance and records handling. Integrations ### Which third-party tools and platforms does ETHERFAX integrate with? ETHERFAX integrates with 8 third-party tools and platforms, including Microsoft 365, Microsoft Teams, Google Workspace, Slack, OnBase, Lexmark, RICOH Streamline NX, and Biscom Digital Fax. These catalog integrations cover collaboration, document management, and fax workflows for organizations connecting office systems with fax infrastructure. Getting Started and Support ### What training and onboarding options does ETHERFAX offer? ETHERFAX provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ETHERFAX offer? ETHERFAX provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support experiences, only the listed channels can be confirmed. Users can contact support through multiple options and access self-service help materials when needed. ## Features AI summary Based on 358 EDI reviews Capterra reviewers point to these as the top features buyers look for in fax server software: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**46%**) - **Encryption** (**57%**) ETHERFAX supports all three of the features reviewers rate most highly: **Electronic Faxes**, **Delivery Tracking**, and **Encryption**. Together, these capabilities help businesses send and receive faxes digitally, confirm document delivery, and protect sensitive information in transit, allowing teams to manage fax communications more efficiently and securely. Electronic Faxes 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, edit, preview, and send faxes electronically Delivery Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Encryption 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Convert data into a code for security Fax to Email 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules ETHERFAX 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto Extraction: Automatically capture data from documents, records, or other online sources - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Extraction: Extract documents and document data from data sources - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Signature: Digitally sign online documents - Email Address Extraction: Extract email addresses from multiple data sources - Email Management: Manage, store and organize emails within the system or via third-party apps - Email to Fax: Send and receive emails by electronic fax - Encryption: Convert data into a code for security - Fax to Email: Receive faxes directly in the email account - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Extraction: Extract images and image data from multiple data sources - Metadata Management: Collect and maintain structured information that describes data or content - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Phone Number Extraction: Extract pricing data from multiple data sources. - Pricing Extraction: Extract phone numbers from multiple data sources - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ OnBase](https://www.capterra.com/p/62208/OnBase/)[ Biscom Digital Fax](https://www.capterra.com/p/79410/FAXCOM/)[ Lexmark](https://www.capterra.com/p/151964/Lexmark/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DR David R. Sales Account Manager Information Technology and Services ### "Secure Reliability " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2024 Pros whether it is using etherFAX as a gateway for an existing fax server or using DirectFAX Teams integration, it is always easy to setup, administer and support. The etherFAX support team is stellar in resolving issues quickly and professionally. Cons That I cannot convince more customers to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Scott R. President Information Technology and Services ### "etherFAX Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2024 Pros Reliability and extensive Security are the key features. It is also product agnostic. Cons Some administrative portal functions are disabled and require assistance from the technical support team, however the support team is excellent. Switched from [OpenText Fax](https://www.capterra.com/p/210392/OpenText-RightFax-Fax-Server/) Lowers support burden, allowing fully virtual environments, servers in a private cloud setting without any infrastructure dependence. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.