--- title: "Best ChatWerk Alternatives 2026 | Capterra" description: "Looking for alternatives to ChatWerk? Find out how ChatWerk stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/235397/ChatWerk/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-10-19" --- # ChatWerk alternatives Last updated on October 19th, 2026 The best ChatWerk alternatives are Chaty (best overall), Slack (best free plan), LiveAgent (best budget option), and Bitrix24 (most reviewed). Together they hold 27,065 verified Capterra reviews, with overall ratings from 4.2 to 5.0 out of 5. ChatWerk itself holds 4.3 out of 5 across 45 reviews. ### ChatWerk - Rating: 4.3 out of 5 (45 reviews) - Ease of use: 4.3 out of 5 - Starting price: €29.00 /mo - Key features: 5 of 11 top category features --- ## Top alternatives ChatWerk alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,006 reviews) | Rated 0.1 lower than this product | 4.0 out of 5 | $69.00 /mo | 11 of 11 top category features | | [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (572 reviews) | Rated 0.1 lower than this product | 4.3 out of 5 | $27.00 /user/mo | 4 of 11 top category features | | [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,229 reviews) | Rated 0.4 higher than this product | 4.6 out of 5 | $8.75 /user/mo | 8 of 11 top category features | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) | Rated 0.1 higher than this product | 4.4 out of 5 | $350.00 /yr | 10 of 11 top category features | | [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) | Rated 0.4 higher than this product | 4.4 out of 5 | $79.00 /usage/mo | 5 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) | Rated 0.4 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 7 of 11 top category features | | [Crisp](https://www.capterra.com/p/151292/Crisp/) — 4.6 out of 5 (148 reviews) | Rated 0.3 higher than this product | 4.5 out of 5 | $45.00 /mo | 11 of 11 top category features | | [Nextiva](https://www.capterra.com/p/175788/Nextiva/) — 4.6 out of 5 (919 reviews) | Rated 0.3 higher than this product | 4.5 out of 5 | $25.00 /user/mo | 8 of 11 top category features | | [Chaty](https://www.capterra.com/p/244582/Chaty/) — 5.0 out of 5 (41 reviews) | Rated 0.7 higher than this product | 4.9 out of 5 | $9.00 /mo | 3 of 11 top category features | | [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/) — 4.3 out of 5 (156 reviews) | Rated the same as this product | 4.3 out of 5 | Not available | 10 of 11 top category features | --- ## Top alternatives with AI capabilities The ChatWerk alternatives with the strongest AI features are Bitrix24, Dialpad, and Slack, based on verified feature data and Capterra reviews. ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,006 reviews) - AI features: AI Summarization, AI Writing Assistant, Chatbot, Generative AI ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (572 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing ### [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,229 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing --- ## Top Free alternatives to ChatWerk The best free alternatives to ChatWerk are Bitrix24, Dialpad, and Slack — all three offer a free plan alongside paid tiers. ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,006 reviews) - Free options: Free trial, Free version - Starting price: $69.00 /mo ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (572 reviews) - Free options: Free trial - Starting price: $27.00 /user/mo ### [Slack](https://www.capterra.com/p/135003/Slack/) — 4.7 out of 5 (24,229 reviews) - Free options: Free trial, Free version - Starting price: $8.75 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated ChatWerk alternatives are LiveAgent (4.7), CTM (4.6), and Crisp (4.6). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) - 130 SMB reviewers say - Overall rating: 4.6 out of 5 across 130 SMB reviews - Ease of use: 4.5 out of 5 across 130 SMB reviews > "The call quality has been great, and it has been secure using good authentication practices and compliance features." — Brad M., Sales and Marketing Technologist (April 28, 2026) ### [Crisp](https://www.capterra.com/p/151292/Crisp/) - 124 SMB reviewers say - Overall rating: 4.6 out of 5 across 124 SMB reviews - Ease of use: 4.5 out of 5 across 124 SMB reviews > "The chat is great and the surrounding features like the chat bot and the various integrations make it even greater." — Simon C., CTO (March 28, 2024) --- ## Find software for your specific use case ### Live Chat - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) ### Unified Communications - [Wildix](https://www.capterra.com/p/218251/Wildix/) — 4.7 out of 5 (209 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Workvivo](https://www.capterra.com/p/201794/Workvivo/) — 4.7 out of 5 (136 reviews) ---