--- title: "Payworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Payworks the right Payroll solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/235453/Payworks/reviews/" page_type: "reviews" language: "en" --- Payworks 4.7 (144) [View alternatives](https://www.capterra.com/p/235453/Payworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Payworks Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews JV Jordan V Sales SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “As an employee, I’ve found it to be a reliable platform for accessing payroll information, pay stubs, tax forms, and other employment-related documents.“ May 31, 2026 TB Travis B ownerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “We always a had a quick shortcut to start payroll but it disappeared and now we have to manually find it each time.“ December 16, 2025 AH Alicia H Executive DirectorCivic & Social Organization, 11 - 50 employeesUsed the software for: 1-2 years. “I particularly like the time off request function, although I would like it to show on the timesheet that there is a TOR pending, not just show up when it is approved.“ December 16, 2025 JM Jacqueline M HR and Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “Sometime I can not find what I am looking for: it is not intuitive to where to find some items such as how to reactive an employee.“ December 16, 2025 MY Max Y Accounting ManagerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “The platform is reliable and handles payroll accurately, and the support team truly stands out. Whenever I have questions or need guidance—especially with more complex payroll or legislative matters—the support team is knowledgeable, responsive, and easy to work with.“ December 17, 2025 LP Lisa P PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The other 5% are due to incompatiblity with QBO workflows.“ December 16, 2025 AF Auriole F Program CoordinatorGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “I also like that the changes by Ontario/Canada's changes are reliable and automatically imbedded and one does not have to worry or question the process.“ December 16, 2025 RM ROBERT M CONTROLLERAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “LACK OF CONTROL PAYWORKS HAS STRICT GUIDELINES ABOUT WHAT YOU CAN CHANGE SOME REPORTS“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lam N. HR Generalist Automotive Used the software for: 1-2 years ### "Payworks HRIS" January 15, 2025 4.0 It worked great for the compay. It's a great tool for Payroll and HR management Pros The freedom to create, build, and generate any reports in payroll and HR anytime. Cons The solfware is not very user friendly, it is a bit complex, but their customer supports are quite good. If you could get a hang of them, they can walk you through steps to get things done. Review Source Response from Payworks January 16, 2025 Hi Lam, we really appreciate you taking the time to leave us a review! BH Brittany H. Owner Food & Beverages Used the software for: Less than 6 months ### "Great Payroll System" December 17, 2025 5.0 Payworks has leveled up me productivity when submitting payroll, and has allowed me to focus my time and energy into other aspects of my business. Pros We’ve had a great experience with Payworks. It’s easy to use, reliable, and makes payroll simple. Anytime we’ve needed help, their support team has been quick and helpful. Highly recommend. Cons At the beginning, I found it a bit difficult to navigate the sidebar and figure out where everything was. It’s gotten easier over time, but sometimes it still takes me a little longer than I’d like to find what I’m looking for. Review Source Response from Payworks December 18, 2025 Hi Brittany! Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our solutions to be user-friendly and that it makes your payroll process simple. That's what we strive for! SF Sarah F. Office Manager Construction Used the software for: 1-2 years ### "Its a work in process." July 16, 2025 3.0 The first year was pretty awful. The 2nd year i was assigned a new account manager, and she has helped me a lot. We found all the issues we had in the 1st year and have been making the corrections together. Pros I like the time off schedular, as well as the paygrid for manually entering Payroll. I also appreciate the self serve portal for the employees to use. Cons I found that my initial set up was lacking support. I was assigned a specialist, but i do not feel the communication i received or the set up was done as i would have liked. I now look back at all the data i had originally sent in, but in the end i still had so much manual additions, wwhich i honestly did not know how to do it properly. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The \[sensitive content hidden\] of the company had though hiring a payroll company would resolve a lot of payrol issues we had. I do not think he understood that Payworks does not do your payroll they only provide a software and support. All the payroll work is still done by the payroll administrator Review Source Response from Payworks July 17, 2025 Hi Sarah, Thank you for your honest feedback. We're glad to hear you're finding value in features like the Scheduler, Self Service, and the Payroll pay grid. The onboarding experience you describe is not the standard we strive for. We value your business and are glad your experience has improved! Regarding our products and offerings, Payworks is a total workforce management provider, which means that we do offer Managed Payroll Services: tiered support ranging from an extra set of hands as needed to full outsourcing to our team of experts. You can learn more by visiting: https://www.payworks.ca/solutions/managed-payroll-services. If you’d like to explore that option in more detail to see if it fits your needs, please connect with your dedicated Client Service Representative to learn more. SL Shahinda L. Controller Construction Used the software for: 1-2 years ### "Strongly recommend!!!" December 16, 2025 5.0 Smooth transition and easy to use. Great support. Time sheets very easy to manage. Managers find this very user friendly. Pros Ease of use. intuitive website, amazing customer service. Web based so easily accessible. Employees love the app. Cons Nothing really. The payroll register could print better so a full employee stub is in one page vs sometimes splitting up into two pages Alternatives considered [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks Knowledgeable support and direct availability of support Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) I had used PayWorks & ADP before. This was definitely the preferred choice. Amazing onboarding experience. Support was available throughout the process very knowledgeable staff on hand to resolve any issues or questions Review Source Response from Payworks December 18, 2025 Hi Shahinda! Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you are having a positive experience with Payworks! CB Carrie-Ann B. Bookkeeper Accounting Used the software for: 2+ years ### "Excellent Product" December 16, 2025 5.0 my experience has been great for all the companies I have using this service, I happily move all my clients with payroll to this service Pros The customer support is great, easy of use, employees like the self service options, great value for the money Cons there really isn't anything I dislike about payworks, keep up the good work on all the upgrades. This is best so far Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks easy of use and customer service mainly. Switched from [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) to save the client some money, QBO payroll gets to expensicve Review Source Response from Payworks December 18, 2025 Thank you for the wonderful review, Carrie-Ann! We're so happy to hear that you're finding value in our product and that you're having such a positive experience. JM Jacqueline M. HR and Office Manager Food & Beverages Used the software for: 1-2 years ### "Payroll made easy through Pay works" December 16, 2025 5.0 I love that the Client services representatives will guide you through the process rather then just do it for you. I learn how to do it for the next time around. Pros Pay roll ease of use, to process my payroll for 4 different companies is very easy. And I can switch between the companies easily. Cons Sometime I can not find what I am looking for: it is not intuitive to where to find some items such as how to reactive an employee. Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) Deluxe transferred us over to Pay works, and we have stayed since we like the program Review Source Response from Payworks December 18, 2025 Thank you for your review, Jacqueline! We're pleased to hear that you are finding our product easy to use and that our Client Service Representatives are assisting you when needed! SM Shauna M. Bookkeeper Accounting Used the software for: 2+ years ### "Bookkeeper " December 16, 2025 5.0 My overall experience has been Excellent. I use Payworks for over 15 clients and appreciate the the service I have received Pros The simplicity of the system and the service provided by the Payworks team is what I like best about Payworks Cons My only complaint would be that I have a bunch of clients using Payworks and I have a different service rep for each client Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Terrible service, very expensive and not user friendly Review Source Response from Payworks December 24, 2025 Thank you for your review, Shauna! We’re pleased to hear that you’re finding our customer service top-notch and our product user-friendly. Regarding your service representatives, we recommend discussing these concerns with one of them – they may be able to help! Have a wonderful day ahead. gB glen B. CFO Oil & Energy Used the software for: 6-12 months ### "Payworks Dec 2025" December 18, 2025 5.0 Overall, it has been great. We are almost a year into it and have learned a lot. The value cannot be beat especially when you have a dedicated account manager. Pros Our account manager \[sensitive content hidden\] has helped us out on more than one occasion. Not only is she prompt but provides answers to our questions in a very constructed and easy to understand way. Cons It is a bit of a learning curve when you first navigate the program. It does have some complex pages especially when setting up employees. It would make it easier if there were some help screens or short videos. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We stopped using Quickbooks Enterprise at the end of Dec 2024 Review Source Response from Payworks December 23, 2025 Hi Glen! Thank you for taking the time to leave us a review. We're so happy to hear that you're finding our customer service top-notch - that's very important for a positive experience! You mentioned that you'd love to see some help screens or short videos. We do have a full help centre available in our software - just click the question mark icon in the top-right corner of your screen, and then select 'visit help centre'. This part of the system is full of videos and articles to assist you through your usage of our product! SV Samantha V. Paralegal Legal Services Used the software for: 1-2 years ### "Value for Money " December 16, 2025 5.0 I've used Payworks for about a year and a half and I have found it to be easy to use and user friendly. Pros It's overall simplicity and the fact that I have a body I can connect to if I run into any issues (I think I had one this past year). Cons The change to the desktop to make it more intuitive. Not really a con, just a change and we all know how much people love change. Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) I had no choice. Deluxe was no longer available and arranged the move to Payworks. Review Source Response from Payworks February 5, 2026 Thank you so much for this wonderful review, Samantha! We're so happy to hear you're having such a positive experience with Payworks. HM Heather M. Bookkeeper Accounting Used the software for: 2+ years ### "Love Payworks!!" December 16, 2025 5.0 I always recommend to other people, I love this for payroll. It's the best!!! I have a few clients I have brough over from other platforms Pros Easy to navigate. I love that I don't have to calculate stat and they made it easy to enter for everyone. Cons The additional upgrades were not necessary and I found that I need to click more to get what I need. Un-needed but still easy to navigate Switched from [Qbo](https://www.capterra.com/p/220110/qbo/) This was easier to use, it calculates stat and that alone was the best reason Review Source Response from Payworks December 18, 2025 Thank you for the great feedback, Heather. We're so happy to hear that you're enjoying our product, and that you're especially finding value in our stat calculator! RC Rachel C. Director, Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Payworks WOWS!" December 10, 2024 5.0 I have implemented Payworks twice not at 2 different employers and both times the process has been smooth with ample support. Pros I really like that it is a Canadian company, headquartered in Canada with staff that understand and are knowledgeable on Canadian employment and payroll matters. I also like that Payworks is committed to continually evolving and finding improvements. Cons There are a few limitations to the system but nothing that is really contentious. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing Payworks Canadian company, pricing and options. We are not a large company and don't require a robust HCM platform. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Wanted to use a Canadian company whose product was more tailored to our business and size. I had used Payworks previously. Review Source Response from Payworks December 16, 2024 Hi Rachel, thanks for taking the time to leave us a review! JV Jermyn V. Assistant Controller Accounting Used the software for: 1-2 years ### "Ease of use and Helpful people" December 10, 2024 4.0 It has been good, people have been extremely helpful. Pros Ease of use, Helpfulness of the staff and people Cons None. for the most part it ease to use and affordable. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks Cheaper, ease, easier, online portal, local Switched from [Web Manuals](https://www.capterra.com/p/211842/Web-Manuals/) Easier to use, less calculation, direct deposit Review Source Response from Payworks December 17, 2024 Hi Jermyn, thanks so much for taking the time to leave us a review! NH Nikki H. Owner Food & Beverages Used the software for: 2+ years ### "Payworks is AMAZING" December 10, 2024 5.0 Amazing! Using Payworks makes it quick and easy to process payroll for my businesses. I don’t know what I’d do without it! Pros Ease of use and customer service is top notch! Cons I don’t have much to offer for this question because it has been, from start to now, amazing! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks Service, ease of getting started, ease of use, support Review Source Response from Payworks December 19, 2024 Hi Nikki, thanks so much for taking the time to leave us a review! LP Lisa P. President Accounting Used the software for: 2+ years ### "Peace of Mind" December 16, 2025 5.0 Amazing! I LOVE Payworks and it is part of my business Onboarding for clients. 95% of my clients use Payworks. The other 5% are due to incompatiblity with QBO workflows. Pros Payworks is created with all steps in mind, leaving peace of mind that everything is flowing easily from the payroll clerk to the employee. Integrations such as ROE processing, CRA payments, T4 filing, Warnings, and a stellar service department makes payroll a great tool box. Cons The new general service contacts workflow. My reps have changed many times and yesterday I needed an answer and did not get one. The person I need to deal with has had two messages and not returned the call and the general line can't help. Review Source Response from Payworks December 24, 2025 Hi Lisa! Thank you so much for leaving some feedback. We’re pleased to hear that you’re finding flow and ease in our product! We’ve noted your feedback around the new service model, so we have forwarded your concerns to our Service Managers. We hope you have a wonderful day ahead! MD Monica D. Office Manager Education Management Used the software for: 2+ years ### "Payworks - This pay works!" December 16, 2025 5.0 Have relied on pay works for years and feel secure that this payroll program is always up to date and efficient with Revenue Canada in its reporting. Pros The customer support is wonderful and the working in payworks relatively easy to understand. I never feel I have to worry about any issues. Cons Sometimes the upgrades and changes throw me a bit but they are always an improvement in the end. Very user friendly. Review Source Response from Payworks December 18, 2025 Thank you so much for this great review, Monica! We're so happy to hear that you're finding our product to be user-friendly and our Client Service Representatives to be supportive! EJ Eric J. CEO Food & Beverages Used the software for: 2+ years ### "Nothing fancy, but gets the job done" June 2, 2025 5.0 Payworks gets the job done inexpensively, but it's old-school. Don't expect modern features that make payroll or HR easier. Pros Very strong customer support. I can get someone on the phone pretty quickly during working hours, and they can usually solve my problem in a few minutes. Cons The user interface is dated. It's often unclear to me where to find simple information, especially for employee information. Automation is lacking -- there's nothing here that streamlines payroll or scheduling. Payworks has very limited features for employees. Review Source Response from Payworks June 6, 2025 Thanks for sharing your feedback, Eric! We’re so glad (but not surprised) to hear that our customer support pros have been helpful. When it comes to our solutions, we’re always evolving to make it simpler than ever to manage payroll, scheduling and more. Please check in with your dedicated Client Service Representative or sign up for Product Updates sent directly to your mailbox for a refresher on what’s been updated and what’s on the horizon! https://www.payworks.ca/landing-pages/campaigns/product-news. RM ROBERT M. CONTROLLER Automotive Used the software for: 2+ years ### "PAYWORKS PAYROLL REVIEW" December 17, 2025 5.0 VERY GOOD PRODUCT OVERALL SOMETIMES A DELAY WHEN CONTACTING CUSTOMER SERVICE LIKE THE FACT IT IS IN THE CENTRAL TIME ZONE Pros EASY TO USE HAS GOOD REPORTING YOU ARE ABLE TO PRODUCE AD HOC REPORTS FROM THE DATABASE PERFORMS YEAR END T4'S Cons LACK OF CONTROL PAYWORKS HAS STRICT GUIDELINES ABOUT WHAT YOU CAN CHANGE SOME REPORTS CANNOT ACCESS HISTORICAL INFORMATION Review Source Response from Payworks December 18, 2025 Hi Robert, thank you for your review! We really appreciate you taking the time to leave us feedback. It may be helpful for you to know that we have representatives working in the Pacific Time Zone and Eastern Time Zones as well, as we strive to be available for our clients across Canada. Stay tuned for some updates to our reporting features that you may find helpful! MS Misha S. Controler Construction Used the software for: 2+ years ### "super fragilistic expialidocious" December 17, 2025 5.0 I can only describe all my experience in the world "super fragilistic expialidocious", I sued Payworks for more than 7 years Pros How easy to run payroll runs and customer service, as well as value for the money. I also like the app for the employee Cons Set up an employee, and the paperwork that I still need to go through, all the documentation, and bank information. Review Source Response from Payworks December 19, 2025 Hi Misha! Thank you for taking the time to leave us a review. We’re happy to hear that you’re finding value in our product, and that you and your employees are finding it user-friendly. We hope you have a great day ahead! SP Sylvie P. Bookkeeper Construction Used the software for: 2+ years ### "Great Program" December 16, 2025 5.0 I like this program the staff are very helpful and friendly and always help solve my problem every time. Pros Great program, easy to work with. I like the year end module its easy to use and to check off. The reports module is self explanatory Cons Not applicable I am very saftisfied with Payworks. I dont have anything negative to say about the program Review Source Response from Payworks December 18, 2025 Thank you for taking the time to leave us such a great review, Sylvie! We're so happy to hear that you're having a positive experience with Payworks. AF Auriole F. Program Coordinator Government Administration Used the software for: 1-2 years ### "Simply simple strokes to pay everyone " December 16, 2025 5.0 I find it so easy to use and learn quicker steps as I continue to use the platform making the tough issues easy to solve. Pros Very simple and easy to use. Intuitively easy. I also like that the changes by Ontario/Canada's changes are reliable and automatically imbedded and one does not have to worry or question the process. Payworks staff too are always available and helpful to solve any issue. Cons I couldn't think of how things could be any simpler. Most of the hard to do issues, are only hard in your mind and when you see the platform, they have it all accounted for and easy to implement the changes. Review Source Response from Payworks December 18, 2025 Hi Auriole! Thank you so much for leaving us such a positive review. We appreciate it, and we are so happy to hear you are enjoying your Payworks experience! LD Laurie D. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best place for subcontract payroll system" December 23, 2025 5.0 When asking for help, they are very professional, prompt, and fast. The work being done was explained well. Pros Great customer service. They are always available if you need help, very prompt, and reliable. They are a knowledgeable team. Cons I can't think of anything I disliked. My experiences with them are always very professional and very prompt. Review Source Response from Payworks December 24, 2025 Hi Laurie! Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you're finding our customer service team to be top notch - that's what we strive for. We hope you have a wonderful day ahead! LS Leath S. Partner Health, Wellness and Fitness Used the software for: 6-12 months ### "They make payroll easy!" December 17, 2025 5.0 It has been great! Having an implementation person assigned to help you get started. I also like that we have a personal rep assigned to our account. The resource Center for questions and videos are helpful too! Pros The ease of everything payroll! After not doing payroll for 17 years, they have made it simple and straightforward to jump right back in. They even take care of the CRA remittances for me too! Cons Figuring out the journal entry side of payroll. Has been the most challenging part for me, but it’s all part of learning a new way of doing things. Review Source Response from Payworks December 18, 2025 Hi Leath! Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our solutions easy to use and that you're finding the support where you need it, when you need it! DW Darlene W. Manager Public Relations and Communications Used the software for: Less than 6 months ### "New member" December 18, 2025 5.0 Once you get to know the program, it is easy to follow. I don't use it often enough to be really good at it. Pros The customer support. As a new user of Payworks, I've made a few mistakes, and \[sensitive content hidden\] has always been there to help. Cons I find that if you make a mistake, you can't go back and correct it. You have to contact customer support. Review Source Response from Payworks December 23, 2025 Hi Darlene, thank you for taking the time to leave a review. We're so happy to hear that you're enjoying the experience and that you're finding our customer support to be helpful. Some mistakes are correctable - it depends on the entries you have made, and where you are at in the processing of the payroll/documentation. Our customer service team is always available to support and guide on what can be corrected and when, to help you move forward with more confidence in our product. We hope you have a great day ahead! CH Christine H. Director of Payroll Hospitality Used the software for: 2+ years ### "Payroll is better with Payworks!" December 10, 2024 5.0 I have 7 Payworks and I find the experience overall good. The program is easy to use. I also like who the program evolves and updates so many of it's modules to ensure ease of use and make tasks as simple as possible. Pros Payworks is easy to use. Customer service is quick to respond. Cons To create a new review report can be a struggle. Review Source Response from Payworks December 16, 2024 Hi Christine, thanks so much for taking the time to leave us a review! SL Shelley L. Manager, HR and Payroll Retail Used the software for: 2+ years ### "Great Customer Service" December 10, 2024 5.0 User friendly system and good customer service. Pros Great customer service from our rep \[sensitive content hidden\]! Plus, good communications about legislative and system updates. Cons I cannot think of anything at this point. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) Because we changed our system at that time. Review Source Response from Payworks December 16, 2024 Hi Shelley, thanks for taking the time to leave us a review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.