# Payworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Payworks the right Payroll solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235453/Payworks/reviews --- Payworks 4.7 (142) [View alternatives](https://www.capterra.com/p/235453/Payworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Payworks Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AH Alicia H Executive DirectorCivic & Social Organization, 11 - 50 employeesUsed the software for: 1-2 years. “I particularly like the time off request function, although I would like it to show on the timesheet that there is a TOR pending, not just show up when it is approved.“ December 16, 2025 TB Travis B ownerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “We always a had a quick shortcut to start payroll but it disappeared and now we have to manually find it each time.“ December 16, 2025 MY Max Y Accounting ManagerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “The platform is reliable and handles payroll accurately, and the support team truly stands out. Whenever I have questions or need guidance—especially with more complex payroll or legislative matters—the support team is knowledgeable, responsive, and easy to work with.“ December 17, 2025 JM Jacqueline M HR and Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “Sometime I can not find what I am looking for: it is not intuitive to where to find some items such as how to reactive an employee.“ December 16, 2025 AF Auriole F Program CoordinatorGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “I also like that the changes by Ontario/Canada's changes are reliable and automatically imbedded and one does not have to worry or question the process.“ December 16, 2025 LP Lisa P PresidentAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The other 5% are due to incompatiblity with QBO workflows.“ December 16, 2025 MY Max Y Accounting ManagerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “Having access to subject matter experts gives me confidence that our payroll is handled correctly and compliantly.“ December 17, 2025 RM ROBERT M CONTROLLERAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “LACK OF CONTROL PAYWORKS HAS STRICT GUIDELINES ABOUT WHAT YOU CAN CHANGE SOME REPORTS“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lam N. HR Generalist Automotive Used the software for: 1-2 years ### "Payworks HRIS" January 15, 2025 4.0 It worked great for the compay. It's a great tool for Payroll and HR management Pros The freedom to create, build, and generate any reports in payroll and HR anytime. Cons The solfware is not very user friendly, it is a bit complex, but their customer supports are quite good. If you could get a hang of them, they can walk you through steps to get things done. Review Source Response from Payworks January 16, 2025 Hi Lam, we really appreciate you taking the time to leave us a review! SL Shahinda L. Controller Construction Used the software for: 1-2 years ### "Strongly recommend!!!" December 16, 2025 5.0 Smooth transition and easy to use. Great support. Time sheets very easy to manage. Managers find this very user friendly. Pros Ease of use. intuitive website, amazing customer service. Web based so easily accessible. Employees love the app. Cons Nothing really. The payroll register could print better so a full employee stub is in one page vs sometimes splitting up into two pages Alternatives considered [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks Knowledgeable support and direct availability of support Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) I had used PayWorks & ADP before. This was definitely the preferred choice. Amazing onboarding experience. Support was available throughout the process very knowledgeable staff on hand to resolve any issues or questions Review Source Response from Payworks December 18, 2025 Hi Shahinda! Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you are having a positive experience with Payworks! RV Ricky V. CEO Security and Investigations Used the software for: 1-2 years ### "CEO and Director " December 10, 2024 3.0 Can you fully integrate your software with any accounting software? For example, if my guy works on one schedule for 80 hours per week, they export hours to billing automatically. It will become ERP if you can Pros Payroll and Hr onboarding. We don't have a problem with Payroll and Hr Cons Time Management and does not integrate with accounting software for job costing Review Source Response from Payworks December 23, 2024 Hi Jessica, thanks for taking the time to share your experience and feedback. We always want to improve the Payworks experience. For any questions, please reach out to general.inquiries@payworks.ca. CB Carrie-Ann B. Bookkeeper Accounting Used the software for: 2+ years ### "Excellent Product" December 16, 2025 5.0 my experience has been great for all the companies I have using this service, I happily move all my clients with payroll to this service Pros The customer support is great, easy of use, employees like the self service options, great value for the money Cons there really isn't anything I dislike about payworks, keep up the good work on all the upgrades. This is best so far Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks easy of use and customer service mainly. Switched from [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) to save the client some money, QBO payroll gets to expensicve Review Source Response from Payworks December 18, 2025 Thank you for the wonderful review, Carrie-Ann! We're so happy to hear that you're finding value in our product and that you're having such a positive experience. JM Jacqueline M. HR and Office Manager Food & Beverages Used the software for: 1-2 years ### "Payroll made easy through Pay works" December 16, 2025 5.0 I love that the Client services representatives will guide you through the process rather then just do it for you. I learn how to do it for the next time around. Pros Pay roll ease of use, to process my payroll for 4 different companies is very easy. And I can switch between the companies easily. Cons Sometime I can not find what I am looking for: it is not intuitive to where to find some items such as how to reactive an employee. Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) Deluxe transferred us over to Pay works, and we have stayed since we like the program Review Source Response from Payworks December 18, 2025 Thank you for your review, Jacqueline! We're pleased to hear that you are finding our product easy to use and that our Client Service Representatives are assisting you when needed! SM Shauna M. Bookkeeper Accounting Used the software for: 2+ years ### "Bookkeeper " December 16, 2025 5.0 My overall experience has been Excellent. I use Payworks for over 15 clients and appreciate the the service I have received Pros The simplicity of the system and the service provided by the Payworks team is what I like best about Payworks Cons My only complaint would be that I have a bunch of clients using Payworks and I have a different service rep for each client Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Terrible service, very expensive and not user friendly Review Source Response from Payworks December 24, 2025 Thank you for your review, Shauna! We’re pleased to hear that you’re finding our customer service top-notch and our product user-friendly. Regarding your service representatives, we recommend discussing these concerns with one of them – they may be able to help! Have a wonderful day ahead. gB glen B. CFO Oil & Energy Used the software for: 6-12 months ### "Payworks Dec 2025" December 18, 2025 5.0 Overall, it has been great. We are almost a year into it and have learned a lot. The value cannot be beat especially when you have a dedicated account manager. Pros Our account manager \[sensitive content hidden\] has helped us out on more than one occasion. Not only is she prompt but provides answers to our questions in a very constructed and easy to understand way. Cons It is a bit of a learning curve when you first navigate the program. It does have some complex pages especially when setting up employees. It would make it easier if there were some help screens or short videos. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We stopped using Quickbooks Enterprise at the end of Dec 2024 Review Source Response from Payworks December 23, 2025 Hi Glen! Thank you for taking the time to leave us a review. We're so happy to hear that you're finding our customer service top-notch - that's very important for a positive experience! You mentioned that you'd love to see some help screens or short videos. We do have a full help centre available in our software - just click the question mark icon in the top-right corner of your screen, and then select 'visit help centre'. This part of the system is full of videos and articles to assist you through your usage of our product! SV Samantha V. Paralegal Legal Services Used the software for: 1-2 years ### "Value for Money " December 16, 2025 5.0 I've used Payworks for about a year and a half and I have found it to be easy to use and user friendly. Pros It's overall simplicity and the fact that I have a body I can connect to if I run into any issues (I think I had one this past year). Cons The change to the desktop to make it more intuitive. Not really a con, just a change and we all know how much people love change. Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) I had no choice. Deluxe was no longer available and arranged the move to Payworks. Review Source Response from Payworks February 5, 2026 Thank you so much for this wonderful review, Samantha! We're so happy to hear you're having such a positive experience with Payworks. HM Heather M. Bookkeeper Accounting Used the software for: 2+ years ### "Love Payworks!!" December 16, 2025 5.0 I always recommend to other people, I love this for payroll. It's the best!!! I have a few clients I have brough over from other platforms Pros Easy to navigate. I love that I don't have to calculate stat and they made it easy to enter for everyone. Cons The additional upgrades were not necessary and I found that I need to click more to get what I need. Un-needed but still easy to navigate Switched from [Qbo](https://www.capterra.com/p/220110/qbo/) This was easier to use, it calculates stat and that alone was the best reason Review Source Response from Payworks December 18, 2025 Thank you for the great feedback, Heather. We're so happy to hear that you're enjoying our product, and that you're especially finding value in our stat calculator! SB Sandra B. Office Manager Retail Used the software for: 2+ years ### "BEST PAYROLL SOFTWARE EVER!!!" December 16, 2025 5.0 I have worked with several payroll software systems over my 30 years. This is by far the easiest and most reliable software I have used. With numerous options, payroll always runs smoothly, no matter how many "add-ons" you have or don't have. Pros The ease and convenience of the software. Great client representatives who are always helpful when needed. Cons I don't have any cons to say about Payworks. Only that I have to enter something in here to complete the survey. lol ;) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More functionality with Payworks and price reduction Review Source Response from Payworks December 18, 2025 Thank you so much for this wonderful review, Sandra! We're so happy to hear you're having such a positive experience with Payworks. JV Jermyn V. Assistant Controller Accounting Used the software for: 1-2 years ### "Ease of use and Helpful people" December 10, 2024 4.0 It has been good, people have been extremely helpful. Pros Ease of use, Helpfulness of the staff and people Cons None. for the most part it ease to use and affordable. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Payworks Cheaper, ease, easier, online portal, local Switched from [Web Manuals](https://www.capterra.com/p/211842/Web-Manuals/) Easier to use, less calculation, direct deposit Review Source Response from Payworks December 17, 2024 Hi Jermyn, thanks so much for taking the time to leave us a review! AR Aruni R. Payroll Manager Medical Devices Used the software for: 1-2 years ### "Payroll Manager" December 10, 2024 5.0 I have used Payworks in few companies. I recommended Payworks to my current employer as well. I like the customer service team as they are very supportive and friendly. Pros It's user friendly than most of the payroll systems I have used so far. And very reasonable pricing. Cons I wish we had more report writing capacity when we don't have HR module. Payworks should develop a system to do even US payroll since most of the big companies operate in US & Canada. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Payworks Better customer service with Payworks compared to Deel Switched from [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/) It was an outsourced payroll the company was using and recommended to move to Payworks Review Source Response from Payworks December 16, 2024 Hi Aruni, thanks for taking the time to share your experience and feedback! EJ Eric J. CEO Food & Beverages Used the software for: 2+ years ### "Nothing fancy, but gets the job done" June 2, 2025 5.0 Payworks gets the job done inexpensively, but it's old-school. Don't expect modern features that make payroll or HR easier. Pros Very strong customer support. I can get someone on the phone pretty quickly during working hours, and they can usually solve my problem in a few minutes. Cons The user interface is dated. It's often unclear to me where to find simple information, especially for employee information. Automation is lacking -- there's nothing here that streamlines payroll or scheduling. Payworks has very limited features for employees. Review Source Response from Payworks June 6, 2025 Thanks for sharing your feedback, Eric! We’re so glad (but not surprised) to hear that our customer support pros have been helpful. When it comes to our solutions, we’re always evolving to make it simpler than ever to manage payroll, scheduling and more. Please check in with your dedicated Client Service Representative or sign up for Product Updates sent directly to your mailbox for a refresher on what’s been updated and what’s on the horizon! https://www.payworks.ca/landing-pages/campaigns/product-news. MD Monica D. Office Manager Education Management Used the software for: 2+ years ### "Payworks - This pay works!" December 16, 2025 5.0 Have relied on pay works for years and feel secure that this payroll program is always up to date and efficient with Revenue Canada in its reporting. Pros The customer support is wonderful and the working in payworks relatively easy to understand. I never feel I have to worry about any issues. Cons Sometimes the upgrades and changes throw me a bit but they are always an improvement in the end. Very user friendly. Review Source Response from Payworks December 18, 2025 Thank you so much for this great review, Monica! We're so happy to hear that you're finding our product to be user-friendly and our Client Service Representatives to be supportive! CW Chantalle W. Interim Executive Director Education Management Used the software for: 1-2 years ### "Great payroll tool" December 16, 2025 5.0 Great, I look forward to continuing and maybe increasing our features and module in the future. The communication has been great. Pros The employee experience. It is really easy to use the app and all our employees are able to get the information they need in seconds without having to wait on our payroll team. Cons Some of the back end reports are harder to figure out how to get the information I am looking for. While all the information is there, they are not intuitive. Review Source Response from Payworks December 18, 2025 Thank you for the review, Chantalle! We always appreciate hearing our client's feedback, as it allows us to ensure we are continuously making improvements. Stay tuned for some updates in the New Year that may assist you in the reporting features that you are looking for. MS Margaret S. Accounting and Payroll Retail Used the software for: 1-2 years ### "Accounting and payroll " December 22, 2025 4.0 Overall I like Payworks and would recommend it. Compared to other programs I have used teaching someone how to use this program is straight forward. Pros I like the grid view. It makes entering payroll easy. The summary at the end of the register is useful in balancing to other company reports. Cons I dislike that some of the drop down menus cannot be accessed by "smart search" of putting in the first two or three letters of a name, you have to scroll through one at a time. Review Source Response from Payworks December 29, 2025 Hi Margaret! Thank you so much for your review. We’re happy to hear that you’re finding our solutions useful! Regarding your thoughts about the dropdown menus, we’ve forwarded your concerns to our Product Team. We appreciate your feedback and we hope you have a great day ahead. MS Misha S. Controler Construction Used the software for: 2+ years ### "super fragilistic expialidocious" December 17, 2025 5.0 I can only describe all my experience in the world "super fragilistic expialidocious", I sued Payworks for more than 7 years Pros How easy to run payroll runs and customer service, as well as value for the money. I also like the app for the employee Cons Set up an employee, and the paperwork that I still need to go through, all the documentation, and bank information. Review Source Response from Payworks December 19, 2025 Hi Misha! Thank you for taking the time to leave us a review. We’re happy to hear that you’re finding value in our product, and that you and your employees are finding it user-friendly. We hope you have a great day ahead! SP Sylvie P. Bookkeeper Construction Used the software for: 2+ years ### "Great Program" December 16, 2025 5.0 I like this program the staff are very helpful and friendly and always help solve my problem every time. Pros Great program, easy to work with. I like the year end module its easy to use and to check off. The reports module is self explanatory Cons Not applicable I am very saftisfied with Payworks. I dont have anything negative to say about the program Review Source Response from Payworks December 18, 2025 Thank you for taking the time to leave us such a great review, Sylvie! We're so happy to hear that you're having a positive experience with Payworks. AF Auriole F. Program Coordinator Government Administration Used the software for: 1-2 years ### "Simply simple strokes to pay everyone " December 16, 2025 5.0 I find it so easy to use and learn quicker steps as I continue to use the platform making the tough issues easy to solve. Pros Very simple and easy to use. Intuitively easy. I also like that the changes by Ontario/Canada's changes are reliable and automatically imbedded and one does not have to worry or question the process. Payworks staff too are always available and helpful to solve any issue. Cons I couldn't think of how things could be any simpler. Most of the hard to do issues, are only hard in your mind and when you see the platform, they have it all accounted for and easy to implement the changes. Review Source Response from Payworks December 18, 2025 Hi Auriole! Thank you so much for leaving us such a positive review. We appreciate it, and we are so happy to hear you are enjoying your Payworks experience! CH Christine H. Director of Payroll Hospitality Used the software for: 2+ years ### "Payroll is better with Payworks!" December 10, 2024 5.0 I have 7 Payworks and I find the experience overall good. The program is easy to use. I also like who the program evolves and updates so many of it's modules to ensure ease of use and make tasks as simple as possible. Pros Payworks is easy to use. Customer service is quick to respond. Cons To create a new review report can be a struggle. Review Source Response from Payworks December 16, 2024 Hi Christine, thanks so much for taking the time to leave us a review! LD Laurie D. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Best place for subcontract payroll system" December 23, 2025 5.0 When asking for help, they are very professional, prompt, and fast. The work being done was explained well. Pros Great customer service. They are always available if you need help, very prompt, and reliable. They are a knowledgeable team. Cons I can't think of anything I disliked. My experiences with them are always very professional and very prompt. Review Source Response from Payworks December 24, 2025 Hi Laurie! Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you're finding our customer service team to be top notch - that's what we strive for. We hope you have a wonderful day ahead! SO Sherry O. Administrative Assistant Insurance Used the software for: 2+ years ### "I would recommend it to all small business owners" December 16, 2025 5.0 Very satisfied, the customer service has been really prompt and helpful, and we have been saving money compared to what we used to pay an accountant. Pros Ease of use, cost effective, I like that the government reporting is covered for the most part. My contact person is always very prompt with a response. Cons Initially it was a little hard to navigate the menu items. I had to write the process down in order to remember the correct steps. Review Source Response from Payworks December 18, 2025 Thank you for the great review, Sherry! We're happy to hear that you're finding quick and supportive service with our customer service representatives. SB Suman B. President Construction Used the software for: 6-12 months ### "Easy Payroll" December 16, 2025 5.0 Pros the pay grid system. can access the payrolls anytime. Payroll processing reminders. able to reverse the hours. Security the overall layout. Cons nothing particular but I am not sure how the year end with this software will go through, as this will be my first year end with Payworks. Review Source KT Kevin T. People and Culture Manager Automotive Used the software for: 1-2 years ### "A solid HRIS solution " December 11, 2024 4.0 It’s taken a year to get a little comfortable with Payworks Pros Once you get used to the platform, the basic HR steps are very well covered Cons Writing reports. Not displaying vacation balances in hours Review Source Response from Payworks December 17, 2024 Hi Kevin, thanks for taking the time to share your experience and feedback! DW Darlene W. Manager Public Relations and Communications Used the software for: Less than 6 months ### "New member" December 18, 2025 5.0 Once you get to know the program, it is easy to follow. I don't use it often enough to be really good at it. Pros The customer support. As a new user of Payworks, I've made a few mistakes, and \[sensitive content hidden\] has always been there to help. Cons I find that if you make a mistake, you can't go back and correct it. You have to contact customer support. Review Source Response from Payworks December 23, 2025 Hi Darlene, thank you for taking the time to leave a review. We're so happy to hear that you're enjoying the experience and that you're finding our customer support to be helpful. Some mistakes are correctable - it depends on the entries you have made, and where you are at in the processing of the payroll/documentation. Our customer service team is always available to support and guide on what can be corrected and when, to help you move forward with more confidence in our product. We hope you have a great day ahead! 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