--- title: "Payworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Payworks Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/235453/Payworks/" page_type: "product" language: "en" --- # Payworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Payworks ## What is Payworks? Payworks is a Canadian-built payroll solution trusted by businesses from coast to coast. Accurate, on-time payroll is non-negotiable and Payworks makes it the least of your concerns. Run unlimited payroll previews, automate remittances and ROE submissions, and stay ahead of ever-changing Canadian legislation with auto updates and homepage reminders. Data flows seamlessly from Time Management and Absence Management, so there's no rekeying. And your employee data never leaves the country, it's securely stored in our two Canadian data centres, backed by industry-leading governance policies. Every client will have access to our NPI-trained client service team, so support is there every step of the way. Year-end is a breeze with guided checklists, tax form previews, and CRA/RQ filing on your behalf. Whether you have one employee or thousands, onboarding is simple, personalized, and built around getting you up and running with confidence. ## What is Payworks used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 144 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Direct Deposit Payroll / 2026 - Workforce Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Absence Management / 2026 - Applicant Tracking / 2026 - Benefits Administration / 2026 - Direct Deposit Payroll / 2026 - Employee Scheduling / 2026 - HR Analytics / 2026 - Onboarding / 2026 - Payroll / 2026 - Talent Management / 2026 - Workforce Management / 2026 - Human Resources / 2025 Do you work for Payworks?[Manage this product listing](https://www.g2.com/products/payworks-inc-payworks/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.5 Value for Money4.8 Ease of Use4.5 Customer Service4.7 Rating Breakdown 4.7 Features4.5 Value for Money4.8 Ease of Use4.5 Customer Service4.7 ## Payworks Reviewers Verdict Updated September 2026 AI summary - Payworks is a strong choice for companies seeking reliable payroll with hands-on support and straightforward onboarding. - Positive feedback centers around responsive, knowledgeable staff, efficient payroll processing, and helpful customer support. - The platform helps businesses save time on payroll, government remittances, and onboarding, making daily operations simpler. - Buyers should weigh a few practical considerations: some users report challenges with vacation tracking, limited integrations, and reporting customization. - Payworks fits organizations prioritizing accurate payroll and support but may not suit those needing deep integrations or advanced reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Payworks 4.7 (144) VS. [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (144) Ease Of Use 4.8 (4,311) Value For Money 4.8 (134) Value For Money 4.7 (3,959) Customer Service 4.7 (136) Customer Service 4.7 (4,060) ## Payworks alternatives Highest Rated [4.9 (4,879)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,398)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/235453/Payworks/alternatives/) ## FAQs about Payworks Overview ### What problems does Payworks solve? Payworks solves time-consuming, error-prone payroll administration by simplifying pay runs, remittances, ROEs, T4 filing, time-off tracking, and employee record access in one place. Payroll clerks, HR teams, bookkeepers, and small business owners benefit most, especially when they need dependable compliance support, fast issue resolution, and self-service access for employees. Answer based on 138 reviews Overview ### Which roles and teams benefit most from Payworks? Payworks is most used by office administrators, finance teams, HR staff, and business leaders who need reliable payroll and workforce management. Controllers, bookkeepers, and accountants use it to process pay and maintain compliance, while HR teams manage employee records, and executives monitor payroll operations, reporting, and administrative efficiency. Answer based on 144 reviews Overview ### What company size and industries is Payworks built for? Payworks is built mainly for small businesses, which make up 88% of reviewers, with construction the top industry at 8%. It serves Canadian organizations of all sizes, from one employee to more than 4,000, including midsize firms at 10% and enterprises at 3%, with retail at 7% and accounting at 6%. Answer based on 144 reviews Features and Usability ### What are the key features of Payworks? Payworks includes core payroll management features like direct deposit, tax compliance, payroll reporting, and ROE/T4 filing, plus employee self service for pay stubs and tax forms. Differentiating features include time off management, timesheet entry, benefits administration, employee records, and customizable reports for payroll and HR workflows. Answer based on 92 reviews Integrations ### Which third-party tools and platforms does Payworks integrate with? Payworks integrates with Knit, QuickBooks Online, and Xero. These connections center on payroll, accounting, and financial data exchange, giving businesses direct options for linking Payworks with bookkeeping and payroll-related workflows across common small-business finance systems. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Payworks? Payworks is generally easy to onboard and train, with live online sessions, webinars, videos, and documentation supporting setup and daily use. Reviewers say business owners, managers, and nontechnical staff learn it quickly, while admins often need more time for year-end tasks, reports, journal entries, and less-frequent workflows. Answer based on 48 reviews Getting Started and Support ### What customer support options does Payworks offer, and how do users rate the experience? Payworks offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as knowledgeable, patient, and quick to respond, especially for payroll and compliance questions. Some report difficulty reaching help at times, inconsistent onboarding, and frustration when service representatives change. Answer based on 97 reviews Features and Usability ### Is Payworks easy to use for payroll and HR tasks? Payworks makes everyday payroll and HR tasks manageable for most teams, especially after the initial setup period. Small business staff and payroll administrators often find navigation straightforward over time, but some menus, reporting paths, and employee setup steps can feel confusing at first and may require support or training. Answer based on 68 reviews Features and Usability ### How intuitive is the Payworks interface? Payworks offers a clear, functional interface that helps employees and payroll teams complete common tasks without much trouble. The self-service portal and basic data entry are often described as straightforward, but some back-end reports, less common actions, and menu changes can feel unintuitive and sometimes push administrators to contact support. Answer based on 34 reviews ## Who uses Payworks? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Payworks supports all three features that reviewers identify as most important: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time, and track payroll data more effectively, allowing teams to maintain compliance and manage payroll operations with greater confidence. Payroll Management 4.7 (101) 80.20% of 101 reviewers that rated this feature as important or highly important Payworks offers a straightforward way to manage payroll, including processing, remittances, and record access. Users think it’s easy to use, saves time, and helps even those new to payroll complete tasks efficiently, with helpful navigation and error-free processing. Direct Deposit 4.9 (89) 80.90% of 89 reviewers that rated this feature as important or highly important With this capability, you can pay employees directly to their bank accounts quickly and reliably. Reviewers appreciate the seamless process, timely payments, and time savings, noting that reminders and clear deadlines help ensure accuracy and eliminate the need for paper checks. Payroll Reporting 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Tax Compliance 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Time & Attendance 3.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Employee Database 4.6 (79) 70.89% of 79 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Payworks 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines - Candidate Tracking: Record interactions, notes, and developments with candidates - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Direct Deposit: With this capability, you can pay employees directly to their bank accounts quickly and reliably. Reviewers appreciate the seamless process, timely payments, and time savings, noting that reminders and clear deadlines help ensure accuracy and eliminate the need for paper checks. - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Management: Payworks offers a straightforward way to manage payroll, including processing, remittances, and record access. Users think it’s easy to use, saves time, and helps even those new to payroll complete tasks efficiently, with helpful navigation and error-free processing. - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Wage Garnishment: Automatically subtract garnishments from wages --- Get Advice We can help you find the software with the features you need. Features 4.5 (144) 4.5 Based on 144 reviews ## Pricing Value for money 4.8 (134) ### Starting price Free trial not available Value for money 4.8 (134) 4.8 Based on 134 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Knit](https://www.capterra.com/p/161597/Knit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (136) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (136) 4.7 Based on 136 reviews ## User reviews Overall rating 4.7 Based on 144 reviews Filter by rating 5(110) 4(27) 3(5) 2(1) 1(1) Mentioned topic Sorted by most recent CQ Cliff Q. General Manager Hospitality ### "Request a change for our service rep" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 12, 2026 Our experience with our service rep has been less than favourable, almost confrontational at times and not very helpful. We are requesting that our property contact be changed Pros The system is fine, however the intent of trying to leave a review is to try and get a supervisor to contact us to change our service rep. Any time I have asked for a supervisor I have been flat out denied that request. Cons Service Representative not helpful. The intent of trying to leave a review is to try and get a supervisor to contact us to change our service rep. Any time I have asked for a supervisor I have been flat out denied that request. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sales Specialist Computer Software ### " Reliable and Easy-to-Use Payroll Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 31, 2026 As an employee, I’ve found it to be a reliable platform for accessing payroll information, pay stubs, tax forms, and other employment-related documents. The system is easy to use for everyday payroll needs and provides a centralized location for important employment income records. Pros What I liked most about Payworks is how simple and reliable it is for managing payroll and employee information. The platform makes it easy to access pay statements, tax documents, and payroll information in one place. I also appreciate the self-service functionality, which allows employees to view and manage their payroll information without needing to contact HR. The interface is straightforward, and I’ve found the platform to be dependable when accessing payroll records and year-end tax documents. Cons I wish that Payworks integrated directly with HR management software like BambooHR so that real-time data is shared regarding things like used PTO or vacation time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Thank you for taking the time to leave us a review! We're so happy to hear that you're finding the platform easy to use and reliable - that's what we strive for. In regards to your request for a BambooHR integration - this is currently doable via Knit, which we have recently partnered with. If you're interested, we encourage you to talk to your Client Service Representative!  We hope you have a great day ahead. Nick B. Engineer III Computer Software ### "Seamless and Reliable Employee Self-Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 My experience has been excellent. Payworks takes the friction out of the "administrative" side of being an employee. I never have to worry about where my payroll information is. It’s a dependable system that stays out of the way and just works when I need it to. Pros The employee self-service portal is incredibly intuitive. I love being able to access my pay stubs and tax documents (like T4s) instantly without having to contact HR. It feels very secure and reliable. Cons There isn't much to complain about from an employee standpoint. If I had to pick something, the user interface feels a bit "functional" and traditional rather than modern and flashy, but since it works perfectly and is easy to navigate, it’s a very minor trade-off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2026 Hi Nick! Thank you so much for taking the time to leave us such a stellar review. We're so happy to hear that you're enjoying our Employee Self-Service app! We hope you have a great day ahead. LD Laurie D. Operations Electrical/Electronic Manufacturing ### "Best place for subcontract payroll system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 When asking for help, they are very professional, prompt, and fast. The work being done was explained well. Pros Great customer service. They are always available if you need help, very prompt, and reliable. They are a knowledgeable team. Cons I can't think of anything I disliked. My experiences with them are always very professional and very prompt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 24, 2025 Hi Laurie! Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you're finding our customer service team to be top notch - that's what we strive for. We hope you have a wonderful day ahead! MS Margaret S. Accounting and Payroll Retail ### "Accounting and payroll " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2025 Overall I like Payworks and would recommend it. Compared to other programs I have used teaching someone how to use this program is straight forward. Pros I like the grid view. It makes entering payroll easy. The summary at the end of the register is useful in balancing to other company reports. Cons I dislike that some of the drop down menus cannot be accessed by "smart search" of putting in the first two or three letters of a name, you have to scroll through one at a time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 29, 2025 Hi Margaret! Thank you so much for your review. We’re happy to hear that you’re finding our solutions useful! Regarding your thoughts about the dropdown menus, we’ve forwarded your concerns to our Product Team. We appreciate your feedback and we hope you have a great day ahead. DG Doreen G. accounting, reception Machinery ### "Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 I have been very pleased with the change from doing pay periods on our system, to changing over to Payworks. It is so simple and all the employees are helpful. Pros It is very easy to complete pay periods every other week. I don't need to worry about remitting any government payments. Customer support personnel are extremely helpful! Cons Trying to find answers to my questions on the website. Often I don't get the answers to my question or it may seem a little complicated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 24, 2025 Hi Doreen, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying our product (specifically the automatic remittances) and that our support team has been helpful for you! You mentioned you occasionally find it difficult to get answers on the website. Are you aware of our 24/7 help centre? You can access it any time by clicking on the question mark icon at the top of your screen. The help centre is full of articles and videos to assist you with any troubleshooting you may need. Have a great day ahead! CW Carla W. VCFO Accounting ### "chief financial officer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 December 21, 2025 One of the best features of Payworks used to be the customer service, but now I warn clients that it can be difficult to access help but that the website is easy to navigate. Now they call me for help not Payworks. Pros the user friendly and functional website. even my most computer-basic clients can use it. Cons it's become difficult to receive customer service. Reps never answer the phone, and the general customer service hours are not conducive to the West Coast. it has become difficult to speak with a human being even on the general help line. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 29, 2025 Hi Carla! Thank you for taking the time to leave us a review. We’re sorry to hear about your frustrations with customer service. We’ve forwarded your concerns to our Service Managers who may be in touch for further assistance. Thank you again, and we hope you have a great day ahead. GB glen B. CFO Oil & Energy ### "Payworks Dec 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2025 Overall, it has been great. We are almost a year into it and have learned a lot. The value cannot be beat especially when you have a dedicated account manager. Pros Our account manager \[sensitive content hidden\] has helped us out on more than one occasion. Not only is she prompt but provides answers to our questions in a very constructed and easy to understand way. Cons It is a bit of a learning curve when you first navigate the program. It does have some complex pages especially when setting up employees. It would make it easier if there were some help screens or short videos. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We stopped using Quickbooks Enterprise at the end of Dec 2024 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Hi Glen! Thank you for taking the time to leave us a review. We're so happy to hear that you're finding our customer service top-notch - that's very important for a positive experience! You mentioned that you'd love to see some help screens or short videos. We do have a full help centre available in our software - just click the question mark icon in the top-right corner of your screen, and then select 'visit help centre'. This part of the system is full of videos and articles to assist you through your usage of our product! DW Darlene W. Manager Public Relations and Communications ### "New member" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Once you get to know the program, it is easy to follow. I don't use it often enough to be really good at it. Pros The customer support. As a new user of Payworks, I've made a few mistakes, and \[sensitive content hidden\] has always been there to help. Cons I find that if you make a mistake, you can't go back and correct it. You have to contact customer support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Hi Darlene, thank you for taking the time to leave a review. We're so happy to hear that you're enjoying the experience and that you're finding our customer support to be helpful. Some mistakes are correctable - it depends on the entries you have made, and where you are at in the processing of the payroll/documentation. Our customer service team is always available to support and guide on what can be corrected and when, to help you move forward with more confidence in our product. We hope you have a great day ahead! BA Brenda A. owner Design ### "Our first year of payworks" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 so far so good,.. just a huge learning curve. It is totally different from Moneris, some things are not as clear or easy. I found once I do them a few times they become easier. Changing from one payroll company to Payworks was seamless. Pros We signed up January of this year. The more I have used the system, the easier to navigate it has become. Cons Some things are very convoluted, hard to find. Having them easier to find and use would be helpful. ex doing ROE, I was a MOneris costomer before, you completed these right from there employee profile. Generating T4's are done with the last payperiod if you want... not sure how this is done with payworks but am betting it is more steps... Switched from [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) cost alone. Every year there were high increases for payroll. as a small business, it was becoming to expensive Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 24, 2025 Thank you for your review, Brenda! We’re happy to hear that you’re finding our customer support top-notch! If ever you need help producing ROEs or T4s, we encourage you to contact your dedicated client support representative. We also have a help centre that you can access whenever you need – just click on the question mark icon at the top of your screen. Our help centre is full of articles and videos to help you navigate your platform. We hope you have a great day ahead! [View all Reviews](https://www.capterra.com/p/235453/Payworks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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