--- title: "CRM & Loyalty System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRM & Loyalty System Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/235503/CRM--Loyalty-System/" page_type: "product" language: "en" --- # CRM & Loyalty System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CRM & Loyalty System ## What is CRM & Loyalty System? BookingWhizz helps your hotel in attracting more guests since their sign up. The services offered here give enhanced guest experiences and help the hotel in making future decisions regarding plans, packages, and travel accommodations. All towards achieving a new level of customer satisfaction and trust. Our CRM comes with a Unique Loyalty Program custom built based on your business needs. BookingWhizz Loyalty Program is a revolutionary reward and loyalty program. ## What is CRM & Loyalty System used for? [Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRM & Loyalty System?[Manage this product listing](https://www.g2.com/products/crm-loyalty-system/claim_requests/new?auto=true) ## CRM & Loyalty System Overview Updated September 2026 AI summary CRM & Loyalty System supports organizations of all sizes in managing customer relationships and loyalty initiatives within the customer success domain. It offers tools for customer engagement, communication management, and feedback collection, with options for CRM, social media integration, and customizable templates. The software is accessible through web-based and desktop platforms across various operating systems, providing deployment flexibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM & Loyalty System 5.0 (2) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $399 Other, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (6,068) Value For Money 5.0 (2) Value For Money 4.3 (4,685) Customer Service 5.0 (2) Customer Service 4.4 (4,478) ## CRM & Loyalty System alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (128)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about CRM & Loyalty System Features and Usability ### What are the key features of CRM & Loyalty System? CRM & Loyalty System offers CRM, customer database, customer management, and customer history for tracking contacts and interactions. It also includes activity dashboard, chat/messaging, email management, communication management, and feedback management, plus customizable templates, surveys & feedback, multi-language support, social media integration, and third-party integrations. Getting Started and Support ### What training and onboarding options does CRM & Loyalty System offer? CRM & Loyalty System provides in person training and live online sessions to help teams get started. In person training offers face-to-face instruction, while live online sessions support remote guided setup and product learning. Getting Started and Support ### What customer support options does CRM & Loyalty System offer? CRM & Loyalty System provides Email/Help Desk, Phone Support, and Chat. No reviewer feedback about support experience is available, so support quality, response times, and user satisfaction cannot be described from the catalog data. ## Features AI summary Based on 687 Customer Success reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer success software: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) CRM & Loyalty System supports **Customer Management**, which gives teams a central place to track customer relationships and interactions. However, it does not include **Health Score** or **Reporting/Analytics**. Instead, it offers **Customer Database** (**51%**), a feature that can help organize customer records and account details in one system. Together, these capabilities help businesses keep customer information accessible and support more informed follow-up and relationship management. Chat/Messaging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Surveys & Feedback 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Engagement 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content CRM & Loyalty System 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Language: Manage and support multiple languages - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $399.00 Other,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Alina A. Director of Marketing & Communications Hospitality ### "Very satisfied with services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2021 I am happy to capture the guest's data at the pre-stay stage to personalize their stay and give them an option for paid services to upsell before they arrive at the hotel. With in-stay features, we managed to know about guests' satisfaction/dissatisfaction while they were still with us, which allowed us to reduce the number of negative feedback from guests. Pros Upselling, Whatsapp marketing, Customer Data Cons Would love to have more data syncing with PMS Reasons for choosing CRM & Loyalty System Amazing support team, always eager to develop more features to satisfy the client. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 30, 2021 Dear Alina, Thank you and appreciate your kind words. Regards, Bookingwhizz AZ Asad Z. General Manager Hospitality ### "Best CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2021 Pros Bookingwhizz CRM is one of the best I have used. It is very easy to set up and very user-friendly, which can be used by any department of the hotel. Cons None. The team is there ready to support you. Any questions big or small you have, they are always willing to help you. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 16, 2021 Dear Asad, Thank you so much and really appreciate kind words. Regards, BW ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.