# Citymapper Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Citymapper Software - reviews, pricing plans, popular comparisons to other Public Transportation products and more.

Source: https://www.capterra.com/p/235508/Citymapper

---

# 

 Citymapper Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Citymapper

## What is Citymapper?

Public transportation solution that helps businesses compare transit options and analyze real-time traffic on a unified interface.

## What is Citymapper used for?

[Public Transportation](https://www.capterra.com/public-transportation-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Citymapper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://citymapper.com/&name=Citymapper)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Citymapper

4.8 (5)

VS.

[### RideCo](https://www.capterra.com/p/10004272/RideCo/)

[5.0 (5)](https://www.capterra.com/p/10004272/RideCo/#reviews)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (5)

Ease Of Use

5.0 (5)

Value For Money

4.7 (3)

Value For Money

5.0 (5)

Customer Service

4.0 (3)

Customer Service

5.0 (5)

## Pricing

Value for money

4.7 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (3)

4.7

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (3)

4.0

Based on 3 reviews

## User reviews

Overall rating

4.8

Based on 5 reviews

Filter by rating

5(4)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Students Counsellor

Education Management

### "Best app to navigate route in big cities"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 20, 2025

Good for the transportation in London. Accuracy

Pros

Live updates about the location. More specific about the route.

Cons

Limited cities are available. Offline functionality is limited

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Citymapper gives more information on which train and bus i should take.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ben E.

Owner

Publishing

### "My favourite navigation app"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 17, 2023

Citymapper is an essential tool when you rely on public transport in its supported big cities

Pros

I mostly use Citymapper in London. I find the tube directions consistently more reliable and up-to-the minute than Apple Maps or Google Maps; a situation heightened by recent public transport strikes in the UK.

Cons

I find the interface somewhat unintuitive when trying to enter to/from information. A classic case of "things should be a simple as possible, but no simpler".

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Citymapper is more consistently reliable. I also find it much more usable on spotty WiFi / cell connections.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Jasmine P.

Pr & Fundraising

Sports

### "This app is great!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 9, 2022

This app is great!!! i’ve been using it in London for a long time and every update so far has been beneficial

Pros

The ability to compare different transport options by price and across different types of transport, e.g buses vs trains, and the general design of the app

Cons

It is sometimes tricky to look at options for transport in locations you are not physically ar

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Research Assistant

Higher Education

### "Route planner in the palm of your hand"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

May 6, 2022

Pros

This application is a very good idea. Helps plan your routes effectively using public transport. It can choose all mode of transport.

Cons

The application experience is very old. Available in limited cities. Timing are not accurate for few types of modes of transport.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mohammad S.

Import and export

Import and Export

### "I love this app "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 6, 2021

Overall is amazing and very helpful, It worth it.

Pros

I liked it so much because it makes it very easy for us to reach everywhere and know all roads updated news as well. There is a lot of options for transportation with detailed info.

Cons

It is very perfect. I dont know if there is any thing else needed to improve the app but I am very happy with this version and i look forward to enjoying its new updates when comes up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)