# Vital Interaction Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vital Interaction the right Patient Engagement solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235541/Vital-Interaction/reviews --- Vital Interaction 4.7 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Vital Interaction Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews NW Naomi W Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I appreciate the knowledge, customer service, communication skills and follow up. “ April 17, 2024 SB Samantha B Administation Operations IT Medical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Their customer service thus far has been wonderful with our integration going swimmingly.“ March 13, 2023 CR Christina R Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “We're brand new with them and already see a rapid increase in patient engagement.“ March 13, 2023 LB LeeAnn B Scheduling SupervisorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “The software is easy to navigate through. If ever I need any assistance I reach out to my Rep and he immediately responds with a solution or gets me to where I need to be.“ March 16, 2022 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jennifer G. Practice Manager Medical Practice Used the software for: 2+ years ### "Preferred Pediatrics" May 5, 2022 5.0 We have seen a large decrease in No Call No Show appointments since implementing the reminder calls. In additional the recalls offer a gentle reminder to reschedule when necessary. The wellness campaign allows us to utilize staff hours elsewhere instead of making manual calls advising to schedule annual wellness exams. Pros Ease of use, messaging options, reporting features Cons All features are beneficial to our day to day. No complaints. Review Source CR Carol R. Office Manager Medical Practice Used the software for: 2+ years ### "Great product" April 8, 2022 5.0 Overall I am extremely satisfied with VI. Pros It is very user friendly. You can see the exact message that was sent to a patient and when. Cons Sometimes it get confusing which message you are sending to the patients. Reason for choosing Vital Interaction They also had patient surveys and that was important to us. Review Source JM Jared M. Director of Special Projects and Operations Support Mental Health Care Used the software for: 6-12 months ### "VI Product Review" July 7, 2023 4.0 Overall positive experience with VI. Pros We appreciate the ability to create campagins and send mass messages to select groups of individuals. Cons There has unfortunately been a struggle with the integration between VI and our EHR. Review Source LB LeeAnn B. Scheduling Supervisor Medical Practice Used the software for: 2+ years ### "Extremely Satisfied" March 16, 2022 5.0 Vital Interactions is amazing!! The staff is great especially \[SENSITIVE CONTENT\]! We look forward to continuing our relationship with them in the upcoming years. Pros The software is easy to navigate through. If ever I need any assistance I reach out to my Rep and he immediately responds with a solution or gets me to where I need to be. Cons Never really had an issues with the system. The few things I have had were resolved quickly and the staff always follows up to make sure we are satisfied. Review Source mbS mary beth S. manager Medical Practice Used the software for: 2+ years ### "Helpful Texting tool to remind patients of past due balances" August 24, 2022 5.0 We have been able to collect more past due balances prior to turning them over to a collection agency Pros Since we only use the bulk messaging part of the product I can only comment on that one feature. The feature is very easy to use on a daily basis to send texts to many patients prior to turning past due balances over to collections as well as tracking down patients when we need corrected addresses Cons I can't say there is anything I least like Reason for choosing Vital Interaction Vital Interaction was able to sell us just the one feature of their product that we would use Review Source LM Lenise M. Scheduling Supervisor Medical Practice Used the software for: 2+ years ### "Review" March 2, 2023 5.0 We are pleased with this service, and with all the elements it is being utilized for. Pros It is very customizable, and user friendly. The customer service is prompt, friendly, and is able to triage and diagnose issues quickly. Cons Patients rarely complain about repetitive messaging, and/or "sending too much correspondence". This was an issue at one point, but has since improved. Review Source DT Dawnette T. Contact Center Manager Medical Practice Used the software for: 2+ years ### "Great Product" March 10, 2023 5.0 VI is a really great product! Pros The ease of use and the ability to customize the product to fit out needs Cons There is nothing I don't like about Vital Interactions. It is a wonderful product Review Source AS Abby S. Administrative Support Specialist Hospital & Health Care Used the software for: 1-2 years ### "Connects us with our patients" June 24, 2022 5.0 Vital Interaction has not only been a great product for us, but everyone I have worked with has been extremely helpful. Pros Vital Interaction automated several processes for us. VI's appointment reminders, texting, and campaigns have completely upgraded the way we communicate with our patients. Cons Consistency in the way to search for patients throughout the platform. Sometimes it is through last names and something it is through first names. Also the ability to go to patient profiles via multiple dashboards. Review Source MJ Mark J. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "OCH Vital Interaction " April 26, 2022 5.0 Extremely positive. They are a good partner and have helped us better serve our clients while decreasing our no-show rates and increasing client engagement. Pros Ease of use. Integration with current processes. Improved efficiency. Client reminders are extremely helpful. Cons Our EHR vendor currently does not offer a good solution for a patient portal. So maybe some functionality typically associated with a portal. However, to be fair this was not our expectation when we purchased this service Review Source TP Teresita P. Communications Manager Medical Practice Used the software for: 2+ years ### "Vital Interaction is Great!" February 28, 2022 5.0 Pros I have been working with VI for over five years, and they are fantastic. Their training is very well put together. Their support team is always on top of it. Cons I utilize VI in many ways, from sending campaigns to providing patients with updated appointment information. Their recall feature is excellent. Review Source TM Tina M. CIO Hospital & Health Care Used the software for: 6-12 months ### "Vital Interaction is an excellent partner. " June 27, 2024 5.0 Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. \[sensitive content hidden\] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction. Pros They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for. Cons The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions. Switched from [Clearwave](https://www.capterra.com/p/200050/Clearwave/) VI has tremendous capability - ready to use today. Clearwave had many of them in planning stages and/or on their radar, but not ready to roll out. We are hoping that VI will increase our patient revenue to offset the cost, and the first quarter use ROI does appear to be moving us in that direction. Review Source SB Samantha B. Administation Operations IT Medical Practice Used the software for: Less than 6 months ### "Idea Inception to Go Live" March 13, 2023 4.0 Vital Interactions has allowed us to do customized recalls for patients with specific conditions and has improved our rate of getting them back in our office to further care or continue treatment. Pros Vital Interaction is an extremely versatile platform. That being said it has the ability to consolidate a few individual platforms we use into one place. It is simple to navigate and is a web portal not an app. Having the ability to access anywhere is a big deal for those who wish to work from home or are just at a different workstation i our facility. Their customer service thus far has been wonderful with our integration going swimmingly. Cons The only thing I have found a nuisance would be the navigation bar switching between an open version with the text and a collapsed version with only icons. Reason for choosing Vital Interaction HIPPA picture messaging Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Ease of use to consolidate other platforms Review Source NW Naomi W. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Vital Interactive! They took our medical practice to the next level!" April 17, 2024 5.0 OUTSTANDING!!!!!!!!!!! LOVE LOVE LOVE THEM! Pros I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success! Cons No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support. Reason for choosing Vital Interaction It was superior to any other product on the market. Review Source MM Michele M. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "One of the best services we've used" October 10, 2023 5.0 In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used. Pros Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers. Cons There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem. Alternatives considered [Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing Vital Interaction More features and better pricing Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Terrible customer service and very limited features. Review Source CT Catherine T. COA and Admin Assistant Medical Practice Used the software for: 1-2 years ### "Ease of Access" June 28, 2022 4.0 Pros What I like most is the SMS texting feature and the appointment cancellation option with all its features. These two features are what I use on a daily basis, and gives me the ability to add one more fail-safe to a patient’s appointment. When a patient uses the cancellation feature on the appointment reminder, sometimes a patient can accidently choose to cancel their appointment by mistake and not even realize it. I use the texting feature option to text the patient confirming we have cancelled their appointment. It gives them the chance to confirm, once and for all, that the patient wishes to cancel their appointment and to call us to reschedule or, they realize there has been a mistake and they call to sort things out. The ability for Vital Interactions to cancel a patient appointment as well as capture their reason in the texting feature, is also very helpful in confirming a patient has cancelled their appointment. Cons \- At times the message reports do not match, and I have to go back and cross-match between the Facility Reports and Message logs. Review Source TS Taehlon S. Admin Medical Practice Used the software for: 6-12 months ### "Not what was promised" October 3, 2022 1.0 We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right.. Pros the automation of messages was very handy, would have been nice if the info being sent was correct Cons support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence) Review Source GR Gina R. Practice Director Medical Practice Used the software for: 2+ years ### "Great Producr-Great Team" August 16, 2023 5.0 Excellent Pros Ease of use. Increasing our patient capture rate- decreasing no shows.Promptness and attentiveness of \[sensitive content hidden\] and his team Cons Vital has been great. Not really any cons to note at this time. Reason for choosing Vital Interaction It had the most features that we were looking for and was compatible with our EMR Review Source CR Christina R. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vital Interaction is worth a look! " March 13, 2023 5.0 The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate. Pros Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement. Cons So far, I can't think of anything that's missing. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Better interface with ModMed and better patient engagement features. Review Source KN Katie N. Office Manager Mental Health Care Used the software for: 2+ years ### "Satisfied Customer for over 4 years" April 18, 2022 5.0 Annual Return on investment meetings are great at showcasing what a great decsions it was to start working with VI. Pros The company's development and integration team is very open to adding features to best fit the customer's needs Cons There were some kinks in the beginning with how our account was set up which has impacted some features when we have new providers to load. The support team has always been there to help and fix the issue. Nothing against the software of course, probably due to the fact that customer admins have control to make changes without proper knowledge to do so. Review Source RM Renee M. Internal Software Support/CMC Medical Practice Used the software for: 2+ years ### "Vital Interaction Review" March 17, 2022 5.0 Vital Interaction really wants to be an advocate for their customers, they listen to our questions and concerns and are always willing to do what they can to help. Their software has been extremely valuable to our appointment process. Pros Ease of customization of patient messages for our office, integration with our practice management system, ability to engage our patients to ensure appointments are scheduled, reminded and followed up on! Cons There is a lot of information on the reports, so there is a learning curve to be able to interpret it all Review Source PT Patricia T. Manager Medical Practice Used the software for: 2+ years ### "Vital Review" August 10, 2022 5.0 Excellent. Looking forward to a long relationship Pros Ease of use, reporting capabilities and capture of potential revenue for forgotten appointment reminders. Cons Occasionally patients receive random text appointment reminders not associated with our practice. Review Source JM Joy M. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Great Experience" December 6, 2022 5.0 Pros Its functionality, easy for staff to maneuver Cons I can't say there is anything at this point I would change. Review Source BC Brad C. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Vital Interation filled a vital void for my business!" August 1, 2022 5.0 Pros Compared to other implementatioins this was fast and easy. Vital Interaction (VI) had a few questions and helped customize everything for my practice. There is a cadence of reminders that go out by a combination of phone, email and text based on timing and patient preference. Cons Patients receiving texts for the first time see a number they do not recognize and call our office to be sure it is legitimate. Review Source EZ ERik Z. Administration Medical Practice Used the software for: Less than 6 months ### "Very Helpful" July 11, 2023 5.0 Very good so far Pros So far implementation has been very smooth thanks to the team at VI. Cons Some more flexibility on surveys, but overall very pleased. Alternatives considered [rater8](https://www.capterra.com/p/177794/rater8/) Reason for choosing Vital Interaction Features better matched our needs Review Source PB Paul B. Director of IT Services Hospital & Health Care Used the software for: 1-2 years ### "Challanges solved " April 26, 2022 5.0 Pros The initial integration went without a hitch. Ongoing Support is fantastic. The new feature adaption has been seamless. We are very impressed with the ROI Cons Waiting while the system re-sync when changes are made. 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