# Poltio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Poltio the right Customer Engagement solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235549/Poltio/reviews --- Poltio 5 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Poltio Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Songül M. Product Operations Specialist Retail Used the software for: 1-2 years ### "Poltio X Hopi Partnership" May 2, 2023 5.0 It is important for us to understand our customers therefore, we use Poltio’s SaaS platform to gather zero-party data through interactive contents. Other than interactive surveys, we also use Poltio to create customer satisfaction surveys to improve our operations. To this day, we created contents such as gift finders, friendship quizzes, customer satisfaction surveys, incentivized test contents and many more. Pros What we like the most about Poltio is that it meets all our survey needs. This is very important for us, as it gets very chaotic when we need to contact different vendors for different surveys. Working with one survey provider that knows all your needs comes with benefits such as suggestions from their side on creative survey ideas. Also, I think it is a must to mention Poltio’s team. They are very dedicated, proactive and responsive. We really feel like we are part of the same team. Moreover, they recently renewed their platform and I can say that the new platform has really eased our way around. Cons We didn’t encounter any notable problems with the platform. We are satisfied with the service we obtain. One thing that is worth mentioning is that the platform doesn’t allow for multiple logins through a single account. In my opinion, supporting different user levels would also be a valuable asset for companies. Review Source MK Mustafa K. Marketing Manager Machinery Used the software for: 2+ years ### "Great tool for engagement via Instagram Stories and lead generation! Very helpful team!" April 18, 2023 5.0 In our vertical, creating engaging content on social media is difficult and we didn't have any 1st party data on our consumers. We use Poltio quizzes to engage our followers periodically on social media and gather 1st party PII (email / mobile number). We also use Poltio surveys to understand and regularly gather feedback from our end consumers and distributors. Pros We use Poltio's quiz module to create monthly, incentivized competitions via our Instagram page. I like that it's a native-like experience embedded in IG stories. It's a great way to grow followers (we grew from under 10K followers to 70K since we started quizzes) and gather PII (email/phone number data). It's also great that the PII data collected can be segmented using quiz responses. I also like that it's a one-stop shop. In addition to quizzes, we also do surveys on Poltio to gather feedback from customers and distributors. Cons I didn't encounter significant issues with the platform. Review Source DM Dilara M. Senior Lead - Digital Performance and Platforms Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A must-have tool for e-commerce websites!" May 9, 2023 5.0 One of our top priorities when designing our new website was to suggest the product or products they require by asking them a few quick and effective questions in categories where we offer a wide range of products and where it is difficult for our users to find the product they require. We were able to fully meet this need by collaborating with Poltio. Pros What I like most is the solution-oriented and positive approach of Poltio’s team. Whenever we have an idea or a need, we find solutions quickly or come up with suggestions when we get in touch with the Poltio team. In addition, thanks to the flexible structure of the platform, they see all our survey and interaction needs in different fields. Thanks to the different theme settings, when we want to use the same content in our other brands, we can offer a native experience to our users with different views. Cons I didn't encounter significant issues with the platform. Review Source CŞ Cemre Ş. Digital Data & Growth Marketing Manager Food & Beverages Used the software for: 2+ years ### "Pepsico Poltio partnership" April 18, 2023 5.0 We have a KPI to position our app as a data and insight engine for all Pepsico brands. With Poltio tool we as Pepsico Turkey:-Created in-app interest surveys to understand the interests and daily habits of our app owners and we segmented them into different interest groups according to their responses.-Created in-app insights surveys to take answers from our specific brands to shape our brand's future marketing activities.-Created feedback surveys to measure the satisfaction level of our existing app users. Pros Team:They have a really productive team, they are highly motivated to drive value to their consumers. They are aware of our business problems and expectations and always suggesting to the point solutions and alternatives.Tool capability:Platform is easy to use and easy to embed into companies' digital assets. This tool helped us our in-app user engagement and user data enrichment KPIs successfully. Cons We didn't have any negative experiences. Review Source MSE Meric Sevgi E. Founder Marketing and Advertising Used the software for: 2+ years ### "Impactful Outcome from The Product Finder for E-Commerce Client" August 2, 2023 5.0 10/10 Pros I've used Poltio for an e-commerce client I've had. We were able to customise the product finder according to the client's product categories. With the support of the product finder, client's average order value has increased 60% where cart abandonment rate went down 15.7%. Cons I have not encountered anything to my dislike. Review Source AY Aydan Y. Operation Manager Events Services Used the software for: 1-2 years ### "Our agency's customer communication has improved" May 22, 2023 5.0 Pros The fast and interactive communication network brought customer satisfaction. We efficiently addressed guests' ideal location and accommodation needs. With the obtained data, we conducted remarketing and carried out unique campaigns for our customer base. Cons Thanks to the support of the Poltio team during the installation, we did not encounter any problems. Review Source ES Elif S. E-Commerce Marketing Executive Retail Used the software for: 2+ years ### "Customer insight is a must" April 18, 2023 5.0 Before using Poltio, we couldn't understand our customers' needs, and we weren't aware that they were willing to see more campaigns on our platforms. Through our interactive research with Poltio, we created a new world that contains multiple and customized offers. Pros For the best service, we need to listen our customers. With Poltio we can create different types of surveys and understand our customers needs. With their insights, we create our annual marketing plans. Cons To be honest, there are no downsides of using Poltio. Review Source ÇŞ Çağla Ş. Customer Service Representative Retail Used the software for: 6-12 months ### "Help with customer follow-up!" May 22, 2023 5.0 Pros As a retail sales platform, customer satisfaction is our priority. It can sometimes be challenging to keep track of numerous customers, and thanks to Poltio surveys, we can address this situation in a more interactive manner. With the feedback we receive, we can analyze our products and monitor the behavior of our staff. Cons We didn't encounter any problems due to the user-friendly interface. Review Source ES Emir S. Editor Sports Used the software for: 1-2 years ### "We can create fun and engaging quizzes" May 9, 2023 5.0 We discovered how we could orientate our existing target audience, and for our potential audience, we defined their needs by creating original questionnaires. Pros We can create content in a few attempts with a user-friendly interface. We can guide our target audience with entertaining content without boring them. The control panel and reporting feature are effective tools for calculating our KPI rates. Cons We didn't encounter any problems thanks to the support of the Poltio team. Review Source EE Elda E. Influencer Business Lead & Partner Marketing and Advertising Used the software for: 1-2 years ### "Supporter in gathering customer insights" May 10, 2023 5.0 Pros Poltio provides excellent customer insights through interactive surveys. The platform is user-friendly and continuously evolving! Cons There is nothing about Poltio that I don't like. Review Source Similar Products Featured ## Related categories [Personalization](https://www.capterra.com/personalization-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.