# Operata Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Operata Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more.

Source: https://www.capterra.com/p/235602/Operata

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# 

 Operata Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Operata

## What is Operata?

Service monitoring & assurance for cloud contact centers Continuously measure performance to deliver the best possible customer experience.

## What is Operata used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Reporting](https://www.capterra.com/reporting-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$3000

Usage Based, Per Month

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Operata?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://operata.com/&name=Operata)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Operata

0.0

VS.

[4.5 (577)](https://www.capterra.com/p/135366/ActivTrak/reviews/)

Starting Price

A$3000

Usage Based, Per Month

Starting Price

$10

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.5 (577)

Value For Money

0.0 (0)

Value For Money

4.4 (513)

Customer Service

0.0 (0)

Customer Service

4.5 (497)

## Operata alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Agent Interface

Agents can view and manage all customer requests and interactions.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Benchmarking

Compare key metrics for the business against prominent players in the industry

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Operata 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Compare key metrics for the business against prominent players in the industry

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Track and report on all incoming and outgoing calls

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of dashboards

Alter the layout and content of reports

Connect to big data sources

Import and export data to and from software applications

Translate EDI formats into data suitable for use with company applications.

Graphical representation of data

Track interaction history by documenting conversations for contacts

Edit and personalize data view as needed

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows users to manage data from a number of sources

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

## Pricing

Basic

A$3,000

Usage Based,Per Month

## Integrations

[

CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[

GENESYS](https://www.capterra.com/p/168825/GENESYS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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