# Page 2 | TPS Cloud Axis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TPS Cloud Axis the right Accounting Practice Management solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235606/TPS-Cloud-Axis/reviews --- TPS Cloud Axis 4.6 (162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TPS Cloud Axis ## Showing most helpful reviews Showing 26-50 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Carolyn A. Admin Assistant Accounting Used the software for: 2+ years ### "TPS Cloud Axis: A Fabulous Program Backed by Outstanding Customer Service & All-in-One Solution" October 23, 2025 5.0 Overall TPS Cloud Axis is a fabulous program with many features that track and keep all the information needed at our fingertips. TPS takes care of all our needs with invoicing, time tracking, workflow due date tracking, employee time management, and billing. When we need customer support they are readily available with great willing attitudes and follow through. Pros The program is user friendly & Customer Service is exceptional. When you begin learning this system, it has helps on every page. The customer service is exceptional! There is a forum that helps answer frequently asked questions and if the answer is not there, the team is great at helping you get your needs met in a timely manner. Cons The updated version look changed so much it was like a whole new program. Our firm was able to ease into this new format and look because TPS provided a time of using the new view before the switch. This helped a lot. Review Source Response from TPS Time & Billing Software October 27, 2025 Thank you very much for taking the time to share your experience with TPS Cloud Axis. We’re glad to hear that you find the program user-friendly and that our support team has been helpful and responsive. It’s great to know the forum and on-page guides are making it easier to learn and get answers quickly. We understand that the new interface required an adjustment, and we truly appreciate your flexibility during the transition. Your feedback helps us continue improving while ensuring the system remains intuitive and efficient for firms like yours. KM Kenneth M. Owner Accounting Used the software for: 2+ years ### "Real feedback" January 14, 2026 4.0 I realize it is a painful process having to learn a new system but so far, I feel like that TPS is there to help make it as painless as possible. Pros It works and good help available. I am still learning what it can do. I do not have a lot of time to play around with it so it is a slow process, but it appears to have some potentially nice features. Cons I do not like being forced to get familiar to the different way of doing things and terminology. I had the old software down. Review Source Response from TPS Time & Billing Software January 15, 2026 Thank you for taking the time to share your experience. We completely understand that transitioning from a system you knew well can feel challenging, especially when time is limited and terminology or workflows feel different at first. We’re glad to hear that our support team has been helpful and that you’re already seeing the potential value in TPS. Making the learning curve as smooth as possible is very important to us, which is why we offer guided support, short how-to videos, and hands-on assistance whenever you need it. JF James F. Senior Tax Accountant Accounting Used the software for: Less than 6 months ### "Excellent Time Management Software" June 18, 2025 5.0 Very pleased. I love working with the Team at TPS Software. We have been working with them for more than 10 years and they have always been professional and very adept at solving our needs and troubleshooting any issues that may arise. I strongly recommend their timekeeping/customer billing software. Pros It feels like things are more centrally located in TPS Clous Access compared to the On-Premise version of TPS. This makes it easier to maneuver about the software when working on multiple tasks. The new Workflow section seems to have limitless possibilities on functionality. I am really looking forward to using more of the features that appear to make my time spent on administrative tasks much more efficient. Cons Some features that should intuitively be there are not there; i.e. a simple "+" for new time entries, when you can add a new client with a simple "+". Also, have the new time entry intuitively in line with the other time entries so it flows to put in multiple time entries without having to go to the top menu to add a new entry. Review Source Response from TPS Time & Billing Software June 19, 2025 Thank you so much for your kind words and continued support over the past 10+ years! We're glad to hear TPS Cloud Axis is helping streamline your workflow and making tasks more efficient. Regarding your feedback: there is a way to add a new client within Time Entry, and the client list is user-sorted—with the last selected client automatically appearing at the top of the dropdown for convenience. We truly value your input and are always working to make the platform more intuitive. Thanks again for being part of the TPS family! DU Dwayne U. Partner Accounting Used the software for: Less than 6 months ### "Happy with the move to TPS Cloud Axis from Desktop version" November 14, 2025 5.0 Overall we are pretty happy with the migration from the desktop version over to the Cloud version. I think overall TPS will be more useful to our office than we were using it previously. Pros Great customer support from the time we started contemplating the move until implementation and support afterwards. We also did a bunch of housekeeping on our client information, consolidating clinets, adding in emails etc, we can see TPS being a nice tool to bulk email clients as well. Cons A bit "laggy" accessing our firm page at times due to technical issues caused by Microsoft servers, items outside the control of TPS. Internet oiutages were our only concern, but I'm sure those issues will be very minimal over time. Review Source Response from TPS Time & Billing Software November 21, 2025 Thank you so much for sharing your experience. We’re glad to hear the transition from Desktop to Cloud has been smooth and that the platform is already adding value for your team. We appreciate your patience with the occasional lag—those Microsoft-related issues are rare, and we’re continuously monitoring performance to keep access as fast and stable as possible. If you ever need help optimizing your setup or using features like bulk email, we’re always here to support you. Thank you again for being part of the TPS family! SD Steve D. CPA Owner Accounting Used the software for: Less than 6 months ### "Learning something new." November 18, 2025 5.0 The best thing I did to learn the new version was, after about a week I quit using the old version as a crutch. Pros A step up from their desktop version. There were certainly some upgrades to try and make it easier to use. Your customer support, especially \[sensitive content hidden\], plus \[sensitive content hidden\] and some \[sensitive content hidden\] Cons Took a while to learn for the older practitioner. But is worth it. One needs to jump in and use it, getting singular questions answered was no way to learn. Too much is new with the program. Review Source Response from TPS Time & Billing Software November 21, 2025 Thank you for your feedback! We’re glad to hear the upgrades in Cloud Axis have been helpful and that our support team was able to guide you along the way. We understand the learning curve can feel bigger when moving from the desktop version, and we appreciate your persistence. Your note about fully committing to the new system is spot-on and very helpful for others making the transition. We're always here if you need anything DJ Denise J. OfficeManager Accounting Used the software for: Less than 6 months ### "TPS Cloud Axis" November 12, 2025 4.0 Overall, it will work for us! As with everything new, it does take sometime to get used to it and finding where everything is compared to the desktop version. Pros So far so good - as we are just learning where everything is compared to the desk version. \[sensitive content hidden\] has been great in taking care of us. Quick response and very patient! Cons Not being able to print right from the program takes some getting used to. In Axis you either create a pdf or word document and then print from there. We had been using the desktop version since 2010 so getting use to Axis will take some time. Items per page is a pain to have to keep changing to a set how many items per page over and over. Review Source Response from TPS Time & Billing Software November 21, 2025 Thank you for sharing your experience and for being with TPS since the desktop days. We’re glad to hear our team—especially Stephanie—has been able to support you during the transition. We understand that printing from PDF/Word and adjusting items-per-page can feel different after many years on the desktop version. Your feedback is very helpful, and our product team is actively reviewing ways to streamline both areas. We appreciate your patience as you get comfortable with Axis. If you ever need help or want tips to speed up your workflow, our support team is always here for you SS Shirley S. Office Mgr Financial Services Used the software for: 2+ years ### "FANTASTIC Representatives" June 12, 2025 5.0 Always a fantastic experience having the customer rep's walk me through the problems I give them that I'm worried about not knowing and then learning from them as they are explained to me how to correct them. Pros The ease of being shown how to correct entries and set up templates when needed. Your rep's \[sensitive content hidden\] are exceptional in their knowledge and helpfulness. Couldn't ask for anyone better. Cons I wish it would just talk to me and walk me thru things, LOL. There is not anything to complain about. Review Source Response from TPS Time & Billing Software June 18, 2025 Thank you so much for your kind words and thoughtful review! We’re glad to hear that our support team has been helpful and knowledgeable—our goal is always to make sure you feel confident and supported when using TPS. And who knows? Maybe one day TPS will talk to you! 😊 We truly appreciate having you as part of the TPS family. Please don’t hesitate to reach out if there’s ever anything more we can do to help. LG Laura G. Administrative Assistant Office Manager Financial Services Used the software for: 1-2 years ### "Great Help!" October 16, 2025 5.0 Within minutes I received a call back. The professional was able to help me by seeing my screen so I was able to understand exactly what she was explaining. Pros Payments are so easily entered. I know the time tracking is a definite help for the tax preparers during tax season. Cons Really new to TPS but thus far I have found nothing. I will delve into it with the videos on how to proceed on each section. I have done some billing. Review Source Response from TPS Time & Billing Software October 24, 2025 Thank you so much for your kind words! We’re happy to hear that you’re already finding TPS easy to use and that our support team was able to assist you right away. s you continue exploring the platform, the video tutorials will definitely help you get even more out of each feature. Please don’t hesitate to reach out if you need any guidance — we’re always happy to help! AG Angie G. Office Manager Accounting Used the software for: Less than 6 months ### "Excellent Invoicing and Time Management System" November 20, 2025 5.0 My overall experience with TPS Cloud Axis, is so far so good. Amazed how quicky \[sensitive content hidden\] was able to transition us to TPS Cloud Axis. Pros What i like most about TPS cloud axis is that it allows me to access from any computer/laptop or IPAD since I work remotely. The automatic updates and backup is a plus. It is very friendly user and the YouTube videos also help a lot abut most of all the TPS support team is very responsive and helpful in every need. High five to both \[sensitive content hidden\] Cons At this moment, I do have anything that I dislike from TPS Cloud Axis. In the beginning it was a little difficult to navigate but as you get used to it, it gets better. Review Source Response from TPS Time & Billing Software November 21, 2025 Thank you so much for taking the time to share your experience with TPS Cloud Axis. We’re very glad to hear that the flexibility of accessing the system from any device, along with the automatic updates and backups, is making your remote work easier. It’s also great to know that our YouTube tutorials and support team have been helpful whenever you’ve needed guidance — we truly appreciate the shout-out. We understand that the initial learning curve can feel a bit challenging, and it’s good to hear that navigation became smoother as you got familiar with the platform. Your feedback helps us continue improving the user experience for everyone. MA Marina A. Admin Accounting Used the software for: 2+ years ### "Thank you!" December 19, 2025 5.0 it has been a great experience. Defintely more modernized compared to the deskto verision. Much cleaner Pros More modern and way better to use than the older verison. Has better features and easier to use as well. Cons It could have more features like search button on the workflow. Also with the invoicing it should have an option to add discount Review Source KA Kerry A. Partner Accounting Used the software for: 1-2 years ### "TPS Axis - cloud based" August 9, 2025 4.0 Experience has been good, transition was smooth, invoicing is much faster and being able to batch email invoices is great. Pros Time tracking and invoicing. Support ahs been great, very helpful and they designed a custom statement template for us. Cons We have had issues with the program crashing on occasion. Support has always been quick and the issues are resolved. Review Source Response from TPS Time & Billing Software August 11, 2025 Thank you for your lovely feedback Kerry ! I’m glad to hear that time tracking and invoicing are working well for you, and that you appreciate the custom statement template we provided. I’m sorry to hear you've experienced occasional crashes. We’re on it—our support team will continue to work quickly and closely with you to ensure those issues are resolved promptly. I’m thrilled to hear that the transition went smoothly and that batch emailing invoices has made your billing process more efficient SS Sarah S. Office Manager Accounting Used the software for: Less than 6 months ### "TPS Cloud Axis " July 9, 2025 5.0 So far, TPS Cloud Axis has been very convenient. There are still more to learn and familiarize in order to fully utilize the program, but even this process is backed by such patient, helpful, and wonderful reps (who have always been there for us, starting with the on-premises version days) and so many resources (such as the YouTube tutorials). I find TPS Cloud Axis to be more useful and organized with tons of options to utilize per each user's needs. Pros Faster, convenient, user friendly with added options to navigate and/or learn as you go. Less time spent on navigating or mapping certain modules and/or reports. Cons It may take some time to fully understand how the system works and how to navigate to make full use of the system (which is common for most new programs anyway), however, there aren't any dislikes so far. Review Source Response from TPS Time & Billing Software July 10, 2025 Thank you so much for the thoughtful review! We’re exited to hear that TPS Cloud Axis has already made your workflow faster and more convenient. It’s great to know that you find the platform user-friendly and adaptable to your pace. We built TPS Cloud Axis with flexibility in mind, so every user—regardless of experience level—can navigate the system with ease and grow into its full potential over time. We also deeply appreciate your kind words about our support team. It’s rewarding to know that the same level of service we provided during your on-premise days is still making a difference now. As you continue exploring all the features, please don’t hesitate to reach out DK Debbie K. Receptionist Accounting Used the software for: Less than 6 months ### "Just getting started! :-)" December 29, 2025 4.0 I am so new to using this, as this is my 2nd week to use. I am very pleased with the help center thus far. \[sensitive content hidden\] have walked me through several things, ex. setting up preferences and things I will be using on a daily basis. I felt heard and never rushed. I would highly recommend either of these employees as a "go to" for any questions. Pros I still learning, as we just starting using 12/18/25. It's all new and different still to me. I hope I get more familiar with the Cloud. I am not opposed to change, just need a small amount of training and I should be able to adjust. Cons I feel like there are multiple steps to entering Time sheets than before. I may get the hang of it before to long. Review Source LF Laura F. Partner Accounting Used the software for: Less than 6 months ### "New cloud users" December 9, 2025 4.0 So far, it has been a learning curve, as the cloud version does everything the desktop version did, but in a different way. There are also some new functionalities that we are discovering that are very helpful. Pros The ability to log in anywhere is a nice feature. Very quick to answer any questions via email. Excellent for tracking employee time. Invoicing of client work is efficient and straightforward. Cons Cost is higher than the desktop version—many similarities, but different. Don't like that the user-defined information is not on the main client screen, as was the case for the desktop version. Review Source Diane G. CPA Accounting Used the software for: Less than 6 months ### "TPS Cloud Access Setup" December 5, 2025 5.0 Pros I'm just in the process of converting from Desktop to Cloud Axis - so fair, so good! Great support from \[sensitive content hidden\] Cons I haven't used it enough to figure out any cons. I'm hoping for the best and will update after further use. Review Source JS Joseph S. president Accounting Used the software for: Less than 6 months ### "transition from desktop to cloud axis" July 11, 2025 5.0 TPS team has made the transition easy. We use the software for a team of 12 and the software is critical to our firm Pros So far seems to be easy and powerful tool. We have a large client base and there is a lot of functionality that we look forward to using Cons Unknown at this time. We are long time users of the desktop version and have always liked TPS and the support team. Review Source Response from TPS Time & Billing Software July 17, 2025 Hello Joseph, its great to hear that TPS Cloud Axis is already proving to be a powerful and easy-to-use tool for your team. It means a lot to us to know that, as a long-time user of the desktop version, you’ve found the transition smooth and the support team helpful. Supporting a 12-person firm with a large client base is no small task, and we're proud to be a part of the solution that helps you run things efficiently. If there’s ever anything you’d like to see in the platform or explore further, please don’t hesitate to reach out—we’re always here to help and continuously improve based on feedback like yours. Thanks again for your continued trust in TPS! JR Jim R. Owner Accounting Used the software for: Less than 6 months ### "Updated to TPS Cloud Axis" September 2, 2025 5.0 Very positive, I always hate changing to new software, but this one was very easy. Should have done it sooner. Pros Works great and is very similar to the old version. Very easy transition and the many tutorials makes it easy to learn. Cons Getting used to the new screens and finding out where the old procedures are in the new program, but still a very short learning curve. Review Source Response from TPS Time & Billing Software September 3, 2025 Thank you so much for your feedback! We’re thrilled to hear that the transition to TPS Cloud Axis was smooth and that our tutorials helped make the learning curve short and easy. We understand that adjusting to new screens can take a little time, but it’s great to know you’re already feeling comfortable and seeing the benefits. We appreciate your trust in us and are glad the move turned out to be easier than expected. MB Maria B. Office Administrator Accounting Used the software for: 1-2 years ### "February 18" February 19, 2025 5.0 Still learning, but things are going well. Assistance from employees at TPS is helpful when they can understand what I am asking because sometimes I don't know what I need or need to ask. Pros It's a time saver because it does so many things. Cons So many things to learn, so I am constantly reviewing their notes and YouTube videos. Review Source Response from TPS Time & Billing Software February 24, 2025 Thank you Maria, for taking the time to share your feedback! Its great to hear that our platform has been a time saver for you, and that you're starting to see the benefits as you continue to learn. We completely understand that there is a lot to learn, and we're glad that our resources like notes and YouTube videos are helping. Please don't hesitate to reach out to our customer support team if you have any specific questions—we're always here to assist you as you get more familiar with the features. Thank you again for your input, and we're excited to continue supporting your journey with us! YK Yukari K. Office Administrator and Staff Accountatnt Accounting Used the software for: 1-2 years ### "TPS Support Review" October 8, 2024 4.0 My overall experience is good with TPS. Agents do respond to inquiries. However the service is not consistent and I have recently received great service. \[sensitive content hidden\] tried to problem solve for a couple of product features we feel our firm is in need of and just the various tips she gave to make using TPS more efficiently were very much appreciated. Pros Great time entry function, reports and sometimes advisors who really want to help create a positive outcome. Cons Initially I really dreaded calling up support for help as a particular agent was dismissive and somewhat condescending. This was particularly frustrating as I would usually do due diligence and seek out the videos to find answers first and ended up calling or emailing as a last resort. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The reports feature that suit our needs are available in TPS. Review Source Response from TPS Time & Billing Software November 8, 2024 We sincerely apologize for any past interactions that fell short of our standards. Your concerns are important to us, and we strive to ensure that every customer interaction is professional, respectful, and solution-focused. We’re glad to hear that recent engagements have improved and that one of our team members provided practical and appreciated guidance. We’re committed to providing consistent, high-quality support. Your feedback helps us identify areas for growth and reinforce practices that work well. Thank you for your continued trust in TPS. If there’s anything further we can do or if you need assistance, please don’t hesitate to reach out. PG Phillip G. Partner Accounting Used the software for: Less than 6 months ### "TPS Cloud Axis Review" October 22, 2025 5.0 It is an intuitive and easy-to-use system. I have been able to get up and running quickly and haven't had any problems at this point. Pros The program is very easy to use. From setting up contacts, to bill and invoicing it makes things simple! Cons Honestly, I can't find anything I like least about the product itself. I used the Desktop version for years and loved it and the transition was much easier than I thought it would be. Review Source Response from TPS Time & Billing Software October 24, 2025 Thank you so much for your wonderful feedback! Our goal has always been to make practice management as simple and efficient as possible, so it’s great to know it’s delivering for you. We truly appreciate your continued trust in TPS! KI Kyle I. President Accounting Used the software for: 1-2 years ### "Business owner " March 13, 2025 4.0 Good Pros Very user friendly - easy to move around Cons Very Slow Review Source Response from TPS Time & Billing Software March 18, 2025 Thank you for taking the time to share your feedback with us. We sincerely apologize for the slowness you’ve experienced. As a cloud-based solution, we understand that performance is critical, and we’re continuously optimizing our infrastructure and resources to ensure faster and more reliable service. To better understand and resolve this issue, we will reach out to you directly to gather more details about your experience and explore how we can assist you further. LE Lou E. Presidentq Accounting Used the software for: Less than 6 months ### "Axis vs TPS" July 7, 2025 4.0 Overall experience has been good. We have not started to bill clients yet. But if that goes smoothly, I'll be able to live with the short-comings. Pros There was a smooth transition from the desktop to the cloud version. For the most part it was intuitive, but the tutorials were very helpful. Cons Overall time tracking. Desktop version converted the difference between start and end times to determine the total amount worked in the day. The cloud version adds each time charge to determine the total amount of time worked in a day. Review Source TK TONI K. CPA Accounting Used the software for: Less than 6 months ### "Great value and Customer service" November 12, 2024 4.0 We are very happy with the service and the product for the price. Pros It is customizable to a small firm. It is intuitive. It "looks" like it should and makes sense. The customer service is awesome!! They answer all of our dumb questions:) Cons I can't "Make a deposit". I can only run a deposit report. But we have deposits coming from cash, check, Square, Stripe and Intuit. It is hard to tie out my QB Desktop to the bank to TPS. I wish the calendar functioned more like an outlook calendar to use for the entire firm as our calendar. Switched from [Mango Practice Management](https://www.capterra.com/p/147972/Mango-Billing/) There were unexplained errors in the software (invoices didn't add up). Customer service was non-existent. We were unable to get needed reports from the software. Review Source WD William D. Owner Accounting Used the software for: 2+ years ### "Excellent Service" January 9, 2025 5.0 Excellent ! Pros Easy to use, reports are complete, my billing increased when I started using TPS Cons I do not have any dislikes. ! Review Source Response from TPS Time & Billing Software February 18, 2025 Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you find TPS easy to use and that the reports are meeting your needs. It’s even more exciting to know that your billing has increased since you started using our software—that’s exactly the kind of success we love to see! Thanks again for being a valued customer TS Thomas S. Manager Accounting Used the software for: Less than 6 months ### "Great product" June 3, 2025 5.0 It's been great, a definite improvement from the on-premise system. The video tutorials are also a great help. Pros Ease of use and functionality. Cloud access is also a bonus for our staff to use the system remotely if necessary. Cons There are a lot of features that aren't necessarily applicable to our firm, so sorting through that took some time on initial setup. Review Source Response from TPS Time & Billing Software June 4, 2025 Thanks so much for your kind words! We're glad to hear TPS Cloud Axis has made things easier for your team—especially with remote access. We appreciate your feedback on setup and are always here to help tailor features to your firm’s needs. Great to hear the video tutorials are proving useful too! Talk to a Capterra advisor for free and get results within 15 minutes.