# Page 3 | TPS Cloud Axis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TPS Cloud Axis the right Accounting Practice Management solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235606/TPS-Cloud-Axis/reviews --- TPS Cloud Axis 4.6 (162) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TPS Cloud Axis ## Showing most helpful reviews Showing 51-75 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Maryna S. bookkeeping Accounting Used the software for: 1-2 years ### "Excellent customer support service" May 30, 2025 5.0 I am very satisfied with a customer support service: professional, prompt, caring. I received help in 5 min after I requested help Pros Customer support service i received today. I received help in 5 minutes after i have requested the help. Cons I don't know yet, since i recently started working with TPS system. Still don't have a lot of experience to discuss it. Review Source Response from TPS Time & Billing Software June 4, 2025 Thanks for the kind words! We’re glad to hear our support team was able to assist you so quickly. If you ever have questions as you continue exploring TPS, we’re just a message away. Welcome aboard—we’re glad to have you with us! GG Gary G. CPA Accounting Used the software for: 6-12 months ### "Basic user - meets all of my needs." October 31, 2024 5.0 All is working fine for me so far - it has been almost a year. I am definitely not using all of the features since I am a sole practitioner, but for what I need it for, everything has been good and I am glad that I found the software. Pros Ease of fuse. All is working fine for me so far - it has been almost a year. I am definitely not using all of the features since I am a sole practitioner, but for what I need it for, everything has been good and I am glad that I found the software. Cons N/A - All is working fine for me so far - it has been almost a year. I am definitely not using all of the features since I am a sole practitioner, but for what I need it for, everything has been good and I am glad that I found the software. Review Source NT Navdeep T. RECEPTIONIST Accounting Used the software for: 2+ years ### "TPS SHUTS DOWN AUTOMATICALLY AFTER LOGIN" September 24, 2024 5.0 Excellent, quickly solved my problem, Amazing Pros They solve my problem in 5 minutes which I had since morning. Cons There is nothing to say because I called them to call me around 12:40pm and they called me at exact said time & solved my issue very quickly. Review Source Response from TPS Time & Billing Software October 1, 2024 Thank you for your feedback Navdeep! We're glad to hear that our team was able to address your issue quickly and right on time. It's always our goal to provide efficient and reliable service, and it's great to know we could meet your expectations. Please don't hesitate to reach out if you need any further assistance. We're always happy to help! SD Steven D. Managing Member Accounting Used the software for: 6-12 months ### "Managing Member" November 26, 2024 5.0 Was a very smooth transition and support was superb Pros The online videos to assist navigating through various areas of TPS Cons So far we have not had any major issues with the transition. Review Source Response from TPS Time & Billing Software December 5, 2024 Thank you for sharing your experience! We’re glad to hear the transition went smoothly and that our support and online videos have been valuable to you. Your feedback is greatly appreciated. If there’s anything more we can do to assist, feel free to reach out anytime. JH Johnathon H. Partner Accounting Used the software for: Less than 6 months ### "Great cloud software" November 13, 2024 5.0 Great professional staff assisted with the transition to the new system. Pros Ease of transition from desktop version to cloud version. Ease of reporting tools Cons Not able to take the time to learn all the new tools available to me. Review Source Response from TPS Time & Billing Software November 19, 2024 Thank you Johnathon so much for sharing your feedback! We’re thrilled to hear that your transition from the desktop version to our cloud solution was smooth and that you’re finding value in our reporting tools. It’s great to know our team could provide professional assistance during this change. We understand that learning new tools can be a challenge, especially with a busy schedule. To help you get the most out of the features available, we offer a comprehensive library of training videos within the program. Additionally, our dedicated support staff is just a call away to guide you through any questions or training needs you may have. Please feel free to reach out to us at our toll-free number: 888-877-2231. MW Mary W. Office Manager Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] was wonderful to work with today! A big Thank you for her support" October 30, 2024 5.0 Pros WE don't use Cloud, but today \[sensitive content hidden\] helped update many version of our employees software and she was AWESOME! Thank you for the great support! Cons We use desktop, we have not changed to the Cloud version Review Source Response from TPS Time & Billing Software November 8, 2024 Our team is committed to ensuring top-tier service, whether you’re using our cloud solutions or desktop versions. It’s always rewarding to know our dedication makes a difference for valued clients like you. If there’s anything else we can assist you with or if you have future questions, please don’t hesitate to reach out. We’re here to help! MS Michelle S. CPA Accounting Used the software for: Less than 6 months ### "Cloud Axis" September 3, 2024 5.0 The switch from desktop to Cloud Axis went very smoothly as far as the data conversion was concerned. Everyone at TPS was very helpful. Pros Ability to send batch emails to our clients Cons Just getting used to switching from desktop version which we have used for many many years Change is always stressful. Review Source Response from TPS Time & Billing Software September 10, 2024 Thank you for sharing your feedback! I'm glad to hear that the ability to send batch emails has been beneficial for your team. It's great to know that the transition from the desktop to Cloud Axis went smoothly and that our team was able to support you through the data conversion process. We completely understand that switching from a system you've used for many years can be stressful, but we're here to make the adjustment as seamless as possible. If there’s anything else we can do to help make the transition easier or if you have any questions about the new system, feel free to reach out anytime. We're always here to assist you! DM Dina M. Admin assistant Accounting Used the software for: 1-2 years ### "TPS works well for our team" June 25, 2024 4.0 Overall, the program has been easy to use and implement within our team. It isn't a steep learning curve and there are many resources to use to be able to learn as you go. Pros TPS is easy to input workflow items and tasks which is what we primarily use the program for. Cons The 'due dates' in TPS are difficult to use because we would rather be able to input multiple dates including start dates along with due dates. I would like to be able to track a workflow item similar to a project, rather than a one-off, because there are often many stages requiring multiple dates. Reason for choosing TPS Cloud Axis We had already gone through the process of installing and starting to use TPS when it was suggested to try Client Track as well. After comparing both it was just easier to stay using TPS. Review Source Response from TPS Time & Billing Software July 1, 2024 Thank you for your valuable feedback on our TPS program. We're happy to hear that you find it easy to input workflow items and tasks. This is exactly the kind of streamlined user experience we aim to provide. Our team is here to help you tailor the system to better suit your specific needs. Regarding your concerns about due dates and tracking workflow items, we're excited to inform you that our V2 of TPS Workflow addresses these issues. With V2, you can input multiple tasks with different start and end dates within a single project, allowing for a more granular and project-like tracking experience. We also have some excellent tutorial videos on YouTube that can guide you through these new features. You can watch them here. Additionally, a support specialist will reach out to you shortly to assist with any further customization. https://www.youtube.com/watch?v=zpt-U\_5OaEE&list=PLe10xt5Lg8Jdfo0V2-zXYFx6dty1lfkMy&pp=iAQB PL Pam L. Office Mgr, staff acct Accounting Used the software for: 6-12 months ### "Not bad but a little clunky" July 30, 2024 4.0 Your support people are terrific. They show you and will send emails with attachments and will call you to talk. Nice to talk to a human right away Pros Entering time is just fine and quick. Like the calendar view best to enter time Cons The reports can be difficult to use. I never can get them to work but I do call support and get my answers quickly Review Source Response from TPS Time & Billing Software August 12, 2024 Thank you for your feedback! We're glad to hear that entering time is quick and that you find the calendar view helpful. We take pride in our support team, and it’s great to know they’ve been able to assist you effectively. We understand that the reports can sometimes be challenging to navigate, and we're continuously working to improve that experience. In the meantime, please don’t hesitate to reach out if you need further assistance. We’re here to ensure you get the most out of our software and that it fully supports your needs PS Paula S. Office Manager Accounting Used the software for: 1-2 years ### "TPS Software Review" June 10, 2024 4.0 Overall experience with TPS is excellent. The support staff is extremely helpful and quick to answer even my dumbest questions! The transition from our old program to TPS was flawless. We didn't miss a step making the switch. We've been using TPS for almost 2 years now and everyone here is very happy with it! Pros Everything about TPS is "Easy". From time/expense tracking to creating invoices is a simple process. The reports are helpful and there is a variety of selections to get information in various formats Cons I would like to see a better way to choose date ranges. If it would give the option of "Last Month" or "Last Year" etc that would be helpful and time saving Reason for choosing TPS Cloud Axis It seemed like a good fit from the tutorial videos I watched. I had been in contact with a salesman for a few years and finally convinced my partners we needed to switch. They are all happy we did! Review Source Response from TPS Time & Billing Software June 17, 2024 Thank you for your feedback on our program. We understand the importance of having efficient and user-friendly tools, and we appreciate your suggestion regarding date range selections. Implementing options such as "Last Month" or "Last Year" could indeed streamline the process and save valuable time for our users. We will pass this suggestion on to our development team for consideration in future updates. Your input is invaluable in helping us enhance the user experience. It's wonderful to know that our variety of reports have been helpful and that our support staff has been prompt and effective in addressing your inquiries. We're also pleased that your transition to TPS was seamless and that you've been satisfied with our service for nearly two years. Your satisfaction is our priority, and we're committed to continuing to support your needs. DM Daniel M. CPA Accounting Used the software for: 6-12 months ### "TPS Could Axis Highly Recommended" June 22, 2024 5.0 Overall I would highly recommend TPS Cloud Axis for time and billing software for a CPA firm. Pros TPS works great for my small CPA firm. The time tracking is very easy to use. Invoicing is easy once invoice templates are established. The invoices look very professional. Accounts Receivable is easy and there are numerous useful reports for reviewing performance, A/R, WIP, etc. Cons Setting up invoice templates takes some work. Manually adjusting invoices in MS Word can be challenging, although this may be more of a Word issue than a TPS issue. Review Source Response from TPS Time & Billing Software June 28, 2024 Thank you for your thoughtful review of TPS! We're thrilled to hear that our program is working well for your CPA firm, especially in terms of time tracking, invoicing, and accounts receivable management. We appreciate your positive feedback on the professional appearance of our invoices and the usefulness of our performance reports. We understand that setting up invoice templates can be time-consuming and that manual adjustments in MS Word can be challenging. We're here to help! Our team is always ready to assist with customization of the invoices to make the process smoother for you. Please don't hesitate to reach out to our support team for any help you might need in optimizing your invoice templates. MD Michael D. Partner Accounting Used the software for: 1-2 years ### "IT Partner" June 6, 2024 5.0 Excellent. Support is always responsive, helpful and right. Recommendations that we have brought up have been noted and in most cases incorporated into into the TPS system. In addition, TPS is always improving the system and adding more features. Pros Features and functionality. It was very intuitive. Plus TPS support to convert from our previous billing system that we used for 23 years was critical to getting it up and running is very short order. Cons No manual to search for answers and help. Youtube videos are helpful when you know where to find it or are already in a certain area. Otherwise, it requires contacting TPS help which is excellent but delays resolving issues that periodically pop up. Reason for choosing TPS Cloud Axis Features, report, support price and the ability for the program to handle current and projected future client growth. Potential use of TPS credit card feature. I just wish it had ACP built in to help reduce credit card fees. Switched from [Caseware](https://www.capterra.com/p/129838/IDEA/) They were switching to an online system that reduced the features that we had with the desktop system that we were using. In addition, the CaseWare Time desktop system was no longer supported for Windows 10. Review Source Response from TPS Time & Billing Software June 11, 2024 Thank you so much for your positive feedback! We are delighted to hear that you found our program intuitive and that our TPS support team was able to make the conversion from your previous billing system seamless, especially after 23 years of use. Your satisfaction is our priority, and we are thrilled that we could help you get everything up and running efficiently. We understand that the absence of a traditional manual can sometimes make finding specific answers a challenge. However, we have intentionally shifted towards using YouTube videos for support to revolutionize how users can learn and troubleshoot. Our comprehensive video library allows us to provide dynamic, up-to-date training and support, showcasing step-by-step instructions in a visually engaging format. We recognize that locating the right video can sometimes be time-consuming, and we are continuously working to Thank you again for your valuable input. We are committed to providing you with the best support possible. CC Constance C. President CEO Accounting Used the software for: Less than 6 months ### "TPS Start Up" June 18, 2024 5.0 Excellent to date. Staff is responsive to support calls and very knowledgeable on all areas of the software Pros TPS staff is very responsive to our calls for support Cons Not always able to get an instant response Reason for choosing TPS Cloud Axis A client uses the older desktop/server version. I became familiar with it and then learned it had a cloud version. I had time to use the system and deal with support when I had an issue. Always a good experience Review Source Response from TPS Time & Billing Software June 24, 2024 Thank you Constance for your feedback. We are thrilled to hear that you have found our program excellent to date and that our staff has been responsive and knowledgeable. Your positive comments are highly appreciated and serve as a testament to our team's dedication to providing exceptional support and expertise. We also acknowledge your concern regarding the occasional delay in receiving an instant response. While our goal is to address all inquiries promptly and within the hour, there are times when high support volumes may cause slight delays. We are continuously working on optimizing our support processes to minimize wait times. Your feedback is invaluable, and we appreciate your patience and understanding. RM ROGER M. Member Accounting Used the software for: 2+ years ### "TPS Desktop" June 5, 2024 5.0 It has been great. Have used it for years. Pros This relates to the desktop version. We have been using it for years and works great. Cons We use the desktop version, would to be able to look back at individual timeslips billed. Do not use the cloud version Review Source Response from TPS Time & Billing Software June 11, 2024 Thank you for your feedback and for being a loyal user of our desktop version for so many years! We're delighted to hear that it has consistently met your needs. We understand the importance of being able to review individual timeslips billed, which is why you are able to locate this in the Inquiry section. Your input is invaluable, and we will certainly consider this feature for future updates to enhance your experience. Should you have any more suggestions or require assistance, please don’t hesitate to reach out. Thank you once again for your continued support! TT Travis T. CPA Accounting Used the software for: Less than 6 months ### "TPS Cloud Axis Review" June 20, 2024 5.0 Pros The transition from the desktop version to the Cloud Axis version was very easy and quick. The automatic updates are also nice as it saves us time not worrying about updating everyone's desktop program. The search engines while completing time entries are also very useful. Cons Does require internet access (which one time our internet went down) which was a headache but the option of using your phone's data plan to log in time is a nice backup. Sometimes the website takes a while to log in (not sure why). Review Source Response from TPS Time & Billing Software June 27, 2024 Thank you for your review and for sharing your experience with the transition to Cloud Axis. We're thrilled to hear that you found the switch from the desktop version to be seamless and that the automatic updates have been a time-saver for you. It's also great to know that the search functionality during time entries has been beneficial. We appreciate your feedback on the need for internet access. While we understand that losing connectivity can be frustrating, we're glad that using your phone's data plan provided a helpful backup. We're continuously working on optimizing our platform's performance, including reducing login times, to ensure a smoother experience for our users. Your input is invaluable in helping us improve our service. Thank you for your continued support! CC Chelci C. Tax Accountant Accounting Used the software for: 6-12 months ### "TPS Review" June 18, 2024 5.0 Pros Its how I put my time in. I like the customer service Cons I don't like how I am not able to move my time to different dates if I put them on the wrong date Switched from [CCH ProSystem fx](https://www.capterra.com/p/176070/CCH-ProSystem-fx/) I switched companies when I took this position Review Source Response from TPS Time & Billing Software June 24, 2024 Thank you for your positive feedback on our program and our customer service. We’re delighted to hear that you find our service useful for tracking your time. Our team is dedicated to ensuring that your experience with our program is as smooth and efficient as possible. We understand your concern about not being able to move your time entries to different dates. We would like to inform you that you can always go to the inquiry section and unwip your WIP (Work In Progress) to set back the time and adjust any details related to the entry, including the date. This feature was designed to provide you with flexibility and control over your time entries. If you need further assistance or have additional questions, please don’t hesitate to reach out to our customer service team. We’re here to help! MI Marcus I. Accountant Accounting Used the software for: 6-12 months ### "Good product" June 5, 2024 5.0 Overall I am very happy with TPS cloud Axis Pros I like the way it is easy to enter time. Cons We often forget to mark a job as complete. To me it seems it should be possible to connect invoicing a job to the workflow so that when I do an invoice it would give me an option, if there are any jobs open, to mark them as complete automatically. Review Source Response from TPS Time & Billing Software June 10, 2024 Thank you for your feedback! We're glad to hear that you find it easy to enter time in our program. Your suggestion regarding the integration of invoicing with job completion is a great one. This would indeed streamline the workflow and help prevent the oversight of leaving jobs marked as open. We appreciate your insight on this matter, and it's something we've been asked about by other users as well. I'm happy to inform you that our programming team is currently considering this feature for future updates. Your feedback is invaluable as we strive to improve our software to better meet your needs. DM Dennis M. Senior accountant Accounting Used the software for: 2+ years ### "TPS Axis review" June 3, 2024 5.0 Pros Helps keep us organized using workflow, time and billing Cons Not able to filter more than one category or task in workflow. When in workflow and start time, have to push another icon to actually start time Review Source Response from TPS Time & Billing Software June 7, 2024 Hello Dennis, Your feedback is incredibly valuable to us, and we're delighted to know that our TPS Axis has helped keep your team organized with workflow, time, and billing management. We apologize for the inconvenience you've experienced with our workflow start time feature. You will see this working in v2 that will be rolling out to all users in the next 2 weeks max MA MUHAMMED A. CPA Accounting Used the software for: 6-12 months ### "Pros & Cons" June 6, 2024 5.0 Very good. I am very happy with the experience Pros Very good and solid software. Excellent support Cons Unable to utilize due to lack of understanding Review Source Response from TPS Time & Billing Software June 12, 2024 Thank you for taking the time to share your feedback. We are delighted to hear that you find our software very good and solid and that you are happy with the support provided. Your satisfaction is our top priority. We understand that you are facing challenges utilizing the software due to a lack of understanding. We want to ensure you get the most out of our product, and we are here to help. Our support team is ready to assist you with any questions or difficulties you might have. I will have an associate reach you . In the meantime, we have several resources that might be of immediate assistance: Online Forum Embedded Videos You tube Playlist Email + Phone Support LR Lisa R. Bookkeeping Office Manager Accounting Used the software for: Less than 6 months ### "New TPS Cloud User" June 10, 2024 5.0 Still learning but it is a great product Pros The functionality and online access from anywhere Cons Just have not had time to learn the full functionality Review Source Response from TPS Time & Billing Software June 17, 2024 Thank you so much for taking the time to share your positive experience with our program! We’re delighted to hear that you appreciate the functionality and the convenience of online access from anywhere. We understand that there’s a learning curve with any new product, and we’re here to support you every step of the way. Should you have any questions or need further assistance as you continue to explore our program, please don’t hesitate to reach out to our customer service team or launch the embedded You tube videos for training EG Edith G. Manager Accounting Used the software for: 6-12 months ### "Re: unable to run updates" June 17, 2024 4.0 First time requiring technical assistance. \[sensitive content hidden\] was very diligent and resolved the issue at hand. Pros First time user, and not using all modules. So far good performance. Cons Unable to "change dates", when an entry is made in error, there is no way to move it to the correct date. :( Review Source Response from TPS Time & Billing Software June 24, 2024 Delighted to hear that you are finding the performance satisfactory so far, even though you are currently using only a subset of the modules. e would like to inform you that you can always go to the inquiry section and unwip your WIP to set it back to the desired time and adjust any related entry details, including the date. We hope this solution helps you manage your entries more effectively. If you need further assistance, please don't hesitate to reach out to our support team. MP Morris P. Partner Accounting Used the software for: Less than 6 months ### "TPS Axis review" June 4, 2024 5.0 very good. staff adoption was easy, aided by the fact that we switched from the desktop version Pros cloud based, ease of use, easy add/ delete users Cons enquiry and moving between functions .... Review Source Response from TPS Time & Billing Software June 10, 2024 Thank you for your positive review! We're thrilled to hear that you found our cloud-based program easy to use, especially with the seamless add/delete user functionality. It's great to know that your staff's adoption process was smooth, significantly helped by transitioning from the desktop version to our cloud solution. CH Candace H. Accounting Technician Accounting Used the software for: Less than 6 months ### " Review of TPS" June 7, 2024 5.0 Pros Tracking of AR, WIP and payments with ease Cons The inability to adjust an invoice without cancelling it and then reposting Review Source Response from TPS Time & Billing Software June 13, 2024 Thank you for sharing your positive experience with our program. We're thrilled to hear that you find tracking Accounts Receivable (AR), Work in Progress (WIP), and payments easy and efficient. Your feedback is invaluable to us, and we appreciate your support. Also, you don't need to cancel and repost an invoice to make adjustments. You can easily rebill or edit paragraphs directly in the inquiry section. We hope this will simplify your process. Rebill: https://www.youtube.com/watch?v=hJy7NXunYDI Edit Paragraphs: https://www.youtube.com/watch?v=nUVAvi2xrZs jB jan B. Support Staff Accounting Used the software for: Less than 6 months ### "Schnurr Review" June 21, 2024 5.0 Always very helpful in answering my questions and giving me some workarounds to my problems. Pros I get a professional answer quickly. My support member is very patient with me. Cons So far I haven't run into anything I don't like. Review Source Response from TPS Time & Billing Software June 27, 2024 Thank you for sharing your feedback with us! We're thrilled to hear that you are receiving professional and timely assistance, and that our support team’s patience is making a positive difference in your experience. Your satisfaction is our priority, and it's great to know that you haven't encountered any issues so far. If you ever have any concerns or suggestions for improvement, please don't hesitate to reach out. We're here to help and continuously enhance our services to meet your needs. ES Ereida S. Partner Accounting Used the software for: Less than 6 months ### "Software Review" May 20, 2024 5.0 Pros We've mostly been using it form time keeping and are satisfied with it Cons generating some of the reports, however, this is just he beginning. We need to do some more training Review Source Response from TPS Time & Billing Software May 21, 2024 Thank you for your feedback! We're glad to hear that you're satisfied with our time-keeping feature. I understand you're experiencing some issues generating reports. To make your report management easier, you can create favorite folders and new subfolders to organize and locate your reports quickly. Additionally, using the search field will help you look up specific reports faster. We’ll also arrange further training to ensure you’re comfortable with all features. If you have any questions or need assistance with other features, please let us know. Talk to a Capterra advisor for free and get results within 15 minutes.