# AirManual Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AirManual the right Training solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/235723/AirManual/reviews --- AirManual 4.9 (39) [View alternatives](https://www.capterra.com/p/235723/AirManual/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AirManual Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews MW Maxine W HRMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: 6-12 months. “This platform has proved invaluable for training new staff and in the recruitment process.“ November 2, 2023 AL Amy L Co-Founder and DirectorMarket Research, 2 - 10 employeesUsed the software for: I used a free trial. “Those are two features that we would use regularly but the price is not supportive of a team of fewer than 5 users.“ February 10, 2022 DW Don W DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Provides an extremely simple way for us to create guides for our clients on how to use various functions in the CRM System.“ October 31, 2022 AL Amy L Co-Founder and DirectorMarket Research, 2 - 10 employeesUsed the software for: I used a free trial. “She has provided us with tech support when needed and she's taken the initiative of adding processes and checklists that she thinks we will find helpful.“ February 10, 2022 GH Gemma H Business Administrator Renewables & Environment, 2 - 10 employeesUsed the software for: Less than 6 months. “I find AirManual very user friendly, I enjoy that it can be completely bespoke to your company.“ May 17, 2023 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Julie P. COO Events Services Used the software for: 1-2 years ### "AirManual Is a No Brainer!" March 19, 2024 5.0 Our overall experience with AirManual has been nothing short of amazing – it's truly transformed the way we work." Pros AirManual has transformed the way we operate! With its super friendly interface, resources and features, it's become our go-to solution for documenting all our business processes in one centralised location. Employee onboarding has never been smoother or more efficient – new hires can access everything they need to know, empowering them to hit the ground running from day one. All staff members have access to our standardised processes, eliminating the risk of knowledge leaving with a departing team member. AirManual is more than just another piece of software; it's a game-changer for our company's productivity and knowledge management. Cons NOT fully appreciating the time and effort required to document processes effectively (which is NOT AirManuals fault). Writing these processes can indeed be challenging, makes you uncover areas of improvement, requiring thorough understanding and articulation of each step. However, we believe that this effort is necessary for the desired outcome which is crucial for a businesses growth and to reduce risk. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review Source Response from AirManual May 2, 2024 Thanks so much Julie! So glad you've been getting great results and are finding AirManual a 'game-changer'! By the way, when documenting processes, don't forget to start high level and then add detail where needed to get the big impact... this will help you get processes documented in minutes (rather than hours) each. Please do jump on one of our upcoming webinars to see how this is done, or check out the video on handing over tasks in our Getting Started videos (on the help site). DL Duncan L. CEO Accounting Used the software for: 6-12 months ### "Systemise your business!" June 13, 2024 5.0 The onboarding support has been terrific. The group sessions are critical to get traction and make the most of the system, and I'm excited to see what additional efficiencies we can drive through the business. Pros It's a great tool to guide you through getting the nuances of completing a task properly, out of your head and into a usable format for others. In doing so, we've been able to share knowledge much more effectively, and remove bottlenecks. We have a task management system, but this doesn't provide the texture and depth needed to help someone deliver that task. Airmanual solves that problem. Cons It's a neat system. My biggest challenge was getting clarity on how our task management system would dovetail with Airmanual. that's more of a reflection of me rather than Airmanual though. Review Source Response from AirManual June 19, 2024 Thanks so much Duncan! It's been great working with you and we're excited to continue to support your growth as you drive further improvements through the business! (The changes definitely compound on each other!) CL Chris L. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good so far" April 6, 2022 4.0 Pros Helpful to support on boarding of new staff and makes it easy to know that all processes/systemisation documents will be in one place. Cons I've not had an opportunity to fully utilise Air Manual so it's hard to say at this stage Review Source Response from AirManual April 19, 2022 Thank you for your review Chris! We're happy to hear that it's been helpful for supporting onboarding of new staff. We hope you continue getting value out of the tool :) AF Antoinette F. MD Business Supplies and Equipment Used the software for: 6-12 months ### "I love AirManual and the people behind it" November 30, 2023 5.0 Really happy. \[sensitive content hidden\] is great, she always helps me out and is the reason I have decided to become a partner. It's just really simple to use. Pros I love how easy it is to use and log into. That I can use it on my mobile with ease. I like the way I can work through a checklist and then do something else and come back to it. Having it save automatically is ideal. I like that I can link in other programs with ease and open up several taps. Cons I would like to be able to quick view checklists, so I didn't need to fully go into them, but I could hover over it and see if it's what I need. I would like to be able to test links when I am in the composing stage rather than having to publish the checklist list then check the link. I would like a print text option so that I could copy a checklist into an AI generator and have the AI turn it into a video from my written text. Reason for choosing AirManual Ease of use and people and training involved. Review Source Response from AirManual December 7, 2023 Thanks for your review Antoinette! I'm so glad that you love the tool and us :) I'll be submitting your feature requests to our product team for review. We always love getting feedback on how we can make the tool better for our customers. Note that you are able to test links by right-clicking on them while in the editor to open them. Hope that helps! AL Amy L. Co-Founder and Director Market Research Used the software for: I used a free trial ### "A simple and efficient way to manage your projects" February 10, 2022 5.0 AirManual has been excellent during the onboarding process. We have been very lucky to have \[SENSITIVE CONTENT\] as our point of contact and trainer on the software. She has walked us through every step and help us create workflows ready for the time when we move from the trial on to the starter package. She has provided us with tech support when needed and she's taken the initiative of adding processes and checklists that she thinks we will find helpful. I really hope she will continue to be \[SENSITIVE CONTENT\] because she's awesome! :-) Pros I love a tick-box list of to-dos! Air Manual makes creating a process for a project extremely easy. If there is a particular way that you want something done, the checklists and processes that you can create make step-by-step instructions that are intuitive and incredibly easy to follow. I also like how you can track the progress of a project and who last worked on it making a seamless handover of project tasks to other users. Cons I wish that there was an SME favorable package. As a small business, the starter package is great but I would have liked the option of having some of the features of the team package like; managing permissions for pages and folders, and making checklists, forms, and documents available to people outside of our organization. Even if that meant paying for those features as an 'add-on' to my starter package. Those are two features that we would use regularly but the price is not supportive of a team of fewer than 5 users. Review Source Response from AirManual March 16, 2022 Thanks Amy. It's amazing to hear that you have been getting great support and have found the tool easy to use. And thanks for your feedback on the packages we'll be reviewing these further over the coming months! DJ Darren J. Managing Director Veterinary Used the software for: 6-12 months ### "AirManual is helping us to revolutionise our business and growth plans" March 16, 2023 5.0 I didn't expect the trial to go well as I was under the misconception that this app would serve the purpose needed but I was completly wrong. From the beginning the implementation has been much easier than expected and my team have adopted more than expected. I am very happy with the decision to invest time and money into AirManual and I urge any company that wants to improve their process management to adopt AirManual in their business. Pros The flexibility and scope to illistrate our working processes so team members and customers really enjoy the experience Cons Currently there is no formal option for branding Reason for choosing AirManual Wasn't considering sother options Review Source Response from AirManual April 21, 2023 Thanks for the review Darren — it's amazing to hear that AirManual is helping to revolutionize your business and growth plans. Also fantastic to hear how happy you are with the investment! I've noted your request for branding options, and will be sharing with the team :) VD Verity D. Teaching Team Leader Education Management Used the software for: 6-12 months ### "Review of AirManual for teacher training purposes " March 24, 2022 5.0 AirManual has prompted us to create a series of training videos and information that can be housed in one place. We now use them for training new teachers, reminding existing teachers of our key teaching strategies and for sending them new information. It's extremely useful for existing teachers to go back and revisit key training materials. Overall, it has revolutionised the way in which we train teachers and wonder how we ever survived without it. \[SENSITIVE CONTENT\] and his team have been so supportive and have listened and responded to our every need. Pros The product is very easy to use and share links with colleagues. The folder system helps you to organise training materials in a logical order. Having everything in one place is extremely beneficial to our organisation. It's compatible with uploading videos from Loom and YouTube. Cons It would be useful to have an editing photos function. As we came onboard in the early days, the AirManual team worked very closely with us to include beneficial features such as making text bold, underline etc. The team made the changes very quickly and responded to all of our needs. Reason for choosing AirManual \[SENSITIVE CONTENT\], the Centre \[SENSITIVE CONTENT\], has been searching for something like this for years but never found anything suitable or as good as this. Review Source Response from AirManual April 19, 2022 Hi Verity! Thank you so much for your review. It's amazing to hear that AirManual has revolutionized the way you train teachers. Also great to know that you've received awesome support and we've been helping meet your needs. I'll take your suggestions on editing images to the team so we can prioritize. DW Don W. Director Information Technology and Services Used the software for: 6-12 months ### "We liked it so much we've become partners!" October 31, 2022 5.0 Knowledgeable staff providing good project management, training and communication during the on- boarding. Made for a soft landing and good adoption within the first month. Pros Provides an extremely simple way for us to create guides for our clients on how to use various functions in the CRM System. In the past we used help authoring tools and then had a headache finding a hosting solution. AirManual provides a simple UI to create guidance pages in minutes. Its search function is what really puts it in a different class though, making it quick and easy to find relevant content. Cons Could have a more comprehensive model for sharing pages with specific users who are not inside our organisation or an active user on AirManual Review Source Response from AirManual January 9, 2023 Thank you for the review Don! It's great to hear that you find the search function to be so useful. I've sent you a message to get more information on what you'd like to see in terms of sharing pages to outside users — we do currently allow you to create publicly available pages through our Team plan, but interested in hearing your thoughts. We are very excited to have you as a partner :) GH Gemma H. Business Administrator Renewables & Environment Used the software for: Less than 6 months ### "Worthwhile investment for your business" May 17, 2023 5.0 Pros I find AirManual very user friendly, I enjoy that it can be completely bespoke to your company. Creating a process is super easy and can be easily updated and republished in a matter of a few clicks. It also gives great peace of mind having a live chat box should you need any support and our account manager \[sensitive content hidden\] is very quick at responding to us which we really appreciate. Cons I would definitely find it useful to have a 'favourites' section where I can save all my favourite/most used processes in one place. It can be somewhat time consuming if you can't remember where a certain process is kept. I'd also find it beneficial to have the ability to delete old/unused checklists but I know this is something in the AirManual pipeline! Review Source Response from AirManual May 20, 2023 Thank you for your review Gemma! We're so glad to hear that you've found using the tool easy, and have had a great experience with our support team. We've captured your feedback on features and will keep you updated :) RM Renee M. Dog Trainer Professional Training & Coaching Used the software for: 6-12 months ### "Systems & Organization" March 15, 2023 5.0 Excellent, the extra help and customer support that provided was a key piece in what helped us be successful with the product. Pros This allows me to create a process from beginning to end that I can reuse with each new client on-boarding or staff on-boarding and steps are missed as well we can stop the process and pick-up later or hand off to another team member without flaw. Cons Customization of personal users and the interface. It would be cool to be able to change the homepage once we login to our company colors or to have our company logo. Such as I have with my google account. Reason for choosing AirManual Not applicable...I wasn't looking at other comparable products. Review Source Response from AirManual April 21, 2023 Thanks for your review Renee! It's great to hear that you've been able to create end-to-end processes for both staff and clients, and that it's making hand-offs easy and flawless. I've noted your request for customization options in the tool and will be letting the team know :) AB Alastair B. Consultant Real Estate Used the software for: 6-12 months ### "Great piece of software" February 8, 2022 5.0 Very helpful in setting this up and in helping get us started. Couldn't be more helpful, especially \[SENSITIVE CONTENT\] Pros This is such an easy piece of software to use and have available to all users. Cons Nothing- it all works well for us. Any issue is easily resolved. Review Source Response from AirManual March 4, 2022 Thanks Alastair! We really appreciate your feedback :) JS Jany S. Founder & Director Hospitality Used the software for: Less than 6 months ### "Easy to use" April 13, 2022 5.0 Positive Pros Simple to use, and easy to edit. Can grow and change with the business needs Cons initially re-sizing photography and fonts but this has now been rectified. Reason for choosing AirManual Value for money and flexibility. Review Source Response from AirManual April 19, 2022 Hi Jany, thank you for your review! It's great to hear you've found it simple easy to use and easy to edit. We're also happy to know you're getting use out of our new image alignment / zoom feature :) WS Wendy S. Head of product development Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent product! " March 21, 2022 5.0 The team is great, super helpful and knowledgeable and the product just keeps improving! Pros I wanted a way to capture our processes in a quick and easy way, that allowed us to iterate and improve on an ongoing basis Cons Its easy to use and does what it needs to so I’m happy! Reason for choosing AirManual Ease of use Review Source Response from AirManual April 19, 2022 Hi Wendy! Thank you so much for your review. We are elated to know that you are happy with the product and have found the team helpful. AO Amy O. People and Culture Coordinator Education Management Used the software for: 1-2 years ### "Great tool for documenting processes within an organisation! " May 16, 2025 5.0 A great tool for any organisation and the team are really supportive! Pros Airmanual is great - really easy to use and has benefited us so much. You don't really how many processes are sat in the back of your mind until you have to document them! The team at Airmanual are also really helpful with any queries you may have and supporting you through the entire process. Cons There is little I would say is a 'con' about AirManual but I would like to see more freedom introduced when it comes to the formatting. An ability to change the font and it's colour as well as adding different colours would be great. Also being able to resize the images more freely rather than rigid formatting with these would help with page design. Review Source CF Caitie F. Client Relationship Assistant Accounting Used the software for: 6-12 months ### "Extremely useful" October 22, 2024 5.0 Very positive overall experience, its become an essential part of our work day. Pros We have an enormous amount of different processes in our workplace, each with many steps involved. Its very helpful to have a system we can use to document everything and refer back to when completing these tasks. Cons There's very little to dislike, can't think of anything. Review Source JB Jade B. Manager Accounting Used the software for: Less than 6 months ### "Assure UK - Review" July 23, 2024 5.0 Pros Having the workshops every couple of weeks really allowed us to keep on track and achieve our goals that we set to achieve. This was achievable especially due to the support received from Kangai and the team. Cons Not being made aware of some of the additional help tools but this has now been resolved once asked. Maybe adding an addition to emails or as part of an introduction email (unless I missed this) Review Source DS Dhaiya S. Associate accountant Accounting Used the software for: Less than 6 months ### "Onboarding process" July 18, 2024 5.0 We worked with \[sensitive content hidden\], who made the experience very enjoyable. She had a very positive energy and was very motivating. \[sensitive content hidden\] was also very helpful in helping us develop processes despite them being very niche and specific to our sector. Pros The system was very easy to navigate and to edit. The system wasn't too complex either which makes it more easy on the eye of trainees as well as being quick to develop the processes. Cons Some of the formatting was slightly hard to get exactly how you wanted. Review Source JG Joe G. Founder Publishing Used the software for: 6-12 months ### "Finally A Place We Can All Document Our Processes" December 14, 2023 5.0 The team were brilliant at onboarding us. Rather than just an app, I felt we gained a process and system for documenting and sharing processes in our growing business. Pros The guided checklists ensure the overview, big picture is covered before getting into the detail. It's uncluttered and really enables the team to focus on documenting how things are done. Cons I'd like to see the manage features integrated into the whole documentation process, rather than having to switch modes/views. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion is powerful but it can be overwhelming, giving you more features than you need for a specialist task of documentation. AirManual's focus makes it more suitable for this task. Good practice is built into the way it's been designed. Review Source Response from AirManual December 18, 2023 Thank you so much for your review Joe! I'm glad to hear that you've had a brilliant experience with our team. I'm also excited to hear that you've seen the value not just in the tool, but in our approach to systemizing a growing business. I'm interested to hear more about how you'd like to see the manage features integrated into the whole process, so will reach out. JD Jeana D. Director of Administration Renewables & Environment Used the software for: Less than 6 months ### "A highly effective tool that keeps things simple " May 3, 2022 5.0 Simple is the name of our game and with AirManual, you get exactly that. A simple and quick way to get everything organized and documented to keep your team flowing day to day with ease. Pros I love that it is easy to get started on a new document in the blink of an eye and you can have something good going strong in about the same amount of time it takes to brush your teeth. Cons I don't think I have found anything I don't like, but I'm looking forward for new features to keep rolling out for even more usage options. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing AirManual The support team at AirManual loves what they do and you can tell through their service. If an issue is ever present, their strong follow up confirms there's a true passion to not only correct, but constantly improve the tool. Experiencing that shared value alone makes me feel like a true partner with AirManual. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Setting things up and getting started in Microsoft was always a hassle. Without having to worry about formatting, file organizing and uploading anymore, we are churning out new process documents, training tools etc in no time by using AirManual. Review Source Response from AirManual May 11, 2022 Thank you for your amazing review Jeana! It's awesome to hear that you find it so easy to use and that you feel like a true partner with us. We look forward to continuing to work with you :). CR Christopher R. Director Legal Services Used the software for: Less than 6 months ### "AirManual review" January 11, 2023 5.0 I have saved about a week already by delegating quite complicated processes to my virtual assistant seamlessly. My overall experience is very positive. Pros The guided checklists are excellent, particularly in conjunction with the other items that can be embedded. I particularly like how easy it is to embed a video, which makes it so much easier to introduce someone to a new process quickly. Cons If there were more options for highlighter colours, I would be even happier. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Dropbox Paper](https://www.capterra.com/p/188157/Dropbox-Paper/) Although both packages can provide some of the functionality of AirManual, that isn't what they're for and it's complicated and clunky and surrounded by other distraction. Review Source Response from AirManual January 18, 2023 Thank you for your review Christopher! I'm so excited to hear that you've already saved a week by documenting and delegating through AirManual. It's great to know that you are getting a lot of use out of the guided checklists and video embedding features. I'll be sure to let the team know that you'd like more highlighter colors :) VR Verified Reviewer Director Professional Training & Coaching Used the software for: Less than 6 months ### "A simple and effective tool of onboarding and SOP documentation " March 23, 2022 5.0 We used AirManual to automate our pre-onboarding and onboarding process. New hire feedback has been fantastic and the team have found it easy to use. What makes AirManual really special is the customer support and training they provide. We've been blown away by the attention to detail and help we've had to guide us through the process. Pros The software is simple to use and does what is say on the tin. You can create simple checklist quickly and it's easy to edit and update. Cons Some features are still in development but the AirManual team have been fabulous at responding to feature requests and the tool keeps getting better and better. Switched from [Process Street](https://www.capterra.com/p/135004/Process-Street/) We were looking for something easier and more intuitive to use. Review Source Response from AirManual April 19, 2022 Thank you so much for your review! Very happy to hear that you've been getting fantastic feedback on your onboarding processes and your team have found it easy to use. Also great to know that you love our support and training :) . Note that we have recently launched a few new features and are working on others to be launched soon! JB Joey B. HR team Human Resources Used the software for: 6-12 months ### "Works like a dream compared to similar products" March 2, 2022 5.0 Pros I have to say, I've been incredibly impressed so far. The interface is smooth, snappy and simple compared to Process Street, which I used to use. The team is there to get you set up and hold your hand through getting set up and designing your checklists, and they suggest actually useful improvements along the way. Thank you AirManual for making my life easier! Cons Needs a couple quality of life features that I've seen elsewhere, but it's 99% of the way there. Review Source Response from AirManual March 16, 2022 Thank you Joey! We really appreciate your feedback and it's very helpful to know how it compares to tools you've used before. Thank you for sharing detail on the features you wish to see for quality of life for the tool we are following up to prioritize your suggestions. MM Michelle M. Head of HR Computer Software Used the software for: 6-12 months ### "Great support and functionality!" March 2, 2022 5.0 Overall the experience has been amazing and the support from \[SENSITIVE CONTENT\] has been exceptional. She understood our pain points from the first meeting and attended each call with great enthusiasm and energy. As a result, we have been able to streamline and document our Onboarding processes, allowing us to not just save time but also improve the experience for our new recruits. Pros Documenting our processes in AirManual has been such a joy! The software is extremely easy to use and navigate around, plus it looks a lot smarter than some of the other process software currently on the market. Cons I would be keen to see some integration with Gmail! Review Source Response from AirManual March 16, 2022 Thanks for your feedback Michelle! It's great to see that you've had exceptional support and have found it a joy :). I'm happy to share that we'll be making it easy to send emails from AirManual later in 2022. YD Yoseline D. Office Administrator Construction Used the software for: Less than 6 months ### "Easy and efficient software" May 3, 2022 5.0 It has been simple and helpful. Pros It is very easy to use. It is user friendly and accessible to everyone and anyone. Considering we work in a construction industry where we have field employees and office employees, this helps both worlds stay connected and updated with documenting, processes, and information. Cons Sometimes, there are glitches when I am working on a page. It may be that I am adding too much but it becomes slow at times. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) We needed to make documents more readily available with accurate and current information since so much does change in our company because of the industry we are in. Review Source Response from AirManual May 11, 2022 Hi Yoseline. Thank you so much for your review! It's great to hear that the tool has helped your field and office employees stay connected and updated. We're looking into the issue you mentioned where pages can occasionally get slow. The team are confident they'll be able to address this, and we'll update you when done. SM Samantha M. Director Accounting Used the software for: Less than 6 months ### "Awesome product!" November 15, 2021 5.0 Awesome! The system its self has vastly improved the organisation of all our processes. Pros It's just so easy to navigate. Whatever you do in AirManual just feels easy, wether you're adding links/video's to an existing process that you've copied across or setting up a new process from scratch. The checkbox & guided checklists mean processes are simple to complete & ensure no step is missed. Cons An improvement to the system would be an overall view of the active/completed processes rather than having to go into each process to see what ones are currently active. Review Source Response from AirManual March 4, 2022 Thanks Samantha! We are very excited to hear that AirManual has vastly improved the organization of all your processes and that you find it easy to use and navigate. Good news about overview of active / completed processes this is currently on our roadmap and we are working on adding this as a feature to the tool. 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