# AccuMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AccuMed the right Electronic Medical Records solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2358/AccuMed/reviews --- AccuMed 4.3 (15) [View alternatives](https://www.capterra.com/p/2358/AccuMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AccuMed Ease of use 4.4 Customer Service 3.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr Sangita L. Doctor Consultant Medical Practice Used the software for: I used a free trial ### "AccuMed very helpful to every one" April 3, 2021 5.0 Accumed Support the patient dashboard is easy to use everything is in one place they can improve in payment reports. Pros It was very easy to use and with a large amount of patient information coming in it was easy to manage because of the software. Cons Not a big issue but kindly update to support for Mac. Review Source JP Joann P. Owner Mental Health Care Used the software for: 1-2 years ### "AccuMed is the best!" April 14, 2023 5.0 It has been an excellent experience. As a new practice, I was having issues with a previous EMR. An AccuMed team came in on a holiday weekend to set up my EMR, manage the usernames and passwords. I was up and running immediately. They were available to help make the transition a smooth one. Pros AccuMed is a wonderful EMR system. It is easy to learn, easy to use. The team at AccuMed are extremely responsive, very helpful and answer your concerns immediately. I have used many systems but AccuMed is the best one. I highly recommend. Cons There are no features that I did not like. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant did not have the customer support, was not user friendly and was very difficult to manage. Review Source LG Lorraine G. Asst. Executive Director Executive Office Used the software for: 2+ years ### "Forestdale Inc. review" May 6, 2021 3.0 Revenue cycle management, thus far, has been great. \[SENSITIVE CONTENT HIDDEN\] is responsive, on top of the work, and proactive in configuring solutions. The software development for our needs can tend to be slow. There are meetings where we come to an agreement for a deadline and find that it's missed and we need to continue to remind/prompt and then revisit the following month. In our 2+ year tenure, there have been ebbs and flows. Our current developer is better than our first. \[SENSITIVE CONTENT HIDDEN\] is helpful in ensuring developer follow up. Pros We like the ability to customize and create a product that fits our program. Cons The product, itself, has worked generally well. We've needed to learn the various features to support more streamlined use. However, it's had good functionality and we haven't experienced major issues. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing AccuMed We wanted to customize the product. Review Source JS Jeff S. CAIO Hospital & Health Care Used the software for: 2+ years ### "Family Service League, Inc. Review" May 7, 2021 4.0 Very positive. Pros User friendly, intuitive and we have successfully created innovative workflows, connections (interoperability). \[SENSITIVE CONTENT HIDDEN\] is particularly expert and has been our partner for some time. Cons Less about the software than the structure/responsiveness of support/development team. Sometimes SLAs come and go. Although we have created dashboards, would love for this (business analytics/reporting) to become part of core business. Alternatives considered [Foothold](https://www.capterra.com/p/118751/AWARDS/)[Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Reason for choosing AccuMed We had historically been using Accumedic for PM, and when we were ready to make switch from Avatar, Accumedic had impressively developed their enterprise application. Switched from [myAvatar](https://www.capterra.com/p/209716/myAvatar/) Couldn't get to a fully integrated (PM and EMR) place-never ended up billing out of Avatar. Review Source MD Marcy D. Training Mental Health Care Used the software for: 6-12 months ### "A Positive User Experience in Advanced Healthcare Management" January 3, 2024 5.0 Overall, despite its learning curve, the benefits of Accumedic's excellent customer service and user-friendly interface make it a highly valuable EHR system, greatly appreciated in the healthcare management sector. Pros Accumedic's customer service is exceptional, providing responsive and helpful support, which greatly enhances the overall user experience. The system's usability is top-notch, offering an intuitive and efficient interface that simplifies healthcare management tasks. Cons One notable drawback of Accumedic is its steep learning curve, which may initially challenge new users, requiring significant time and effort to master its comprehensive features and capabilities. Review Source cA cindy A. Director of Outpatient Operation and Compliance Mental Health Care Used the software for: 2+ years ### "My experience with using and working with AccuMed" April 24, 2024 4.0 I have worked with Accumed in more than one capacity for over 10 years - I have recently referred them to a newly licensed mental health agency - who has smoothly integrated their EHR platform with minimal issues. Pros Accumed EHR and Billing system is extremely user friendly - easy to navigate and learn. Cons As with any system there are sometimes "glitches" that can be disruptive to workflow - however, they are a responsive customer service team that is ready and willing to assist. Review Source AR Angela R. Director of Compliance and Operations Health, Wellness and Fitness Used the software for: 2+ years ### "EHR for Behavioral Health" March 29, 2023 5.0 Pros From start to finish, Accumed has been user-friendly and has offered top-notch customer service. Cons Integrations with other platforms can take some time and effort Review Source PO Pamela O. DHS Director Individual & Family Services Used the software for: 2+ years ### "Review" May 12, 2021 4.0 Generally, we have had a positive experience with Accumedic. Recently support requests have been a little slower to resolve but not a consistent problem. Start-up was great - a lot of support, techinical assistance and training. Pros Ease of use Linkage between appointment/treatment plan/progress note Tailoring of forms Ability to set up work flows/processes Linkage between clinical activity and billing Cons Reports can be difficult to obtain Not always advised ahead of time of program updates Reason for choosing AccuMed Ease of use; applicability to a clinic setting; met what we were looking for in the areas of treatment plan and service notes and billing Review Source KB Kelly B. LCSW Mental Health Care Used the software for: 2+ years ### "Comprehensive EHR" October 13, 2020 4.0 This was a streamlined EHR service that is HIPAA compliant and meets the mandate for clinics to transition to all electronic systems. Pros This EHR is fairly intuitive for use and I found the customizable dashboard convenient and easily organized. There is built-in functionality for individual and group services, which is helpful and not available in all EHRs. Cons I did not like that the administrative component was a separate application than the clinical practice component. There were also some glitches that occurred with a variety of functions fairly regularly but this was always addressed by customer service. Review Source JP Jm P. Care Manager Mental Health Care Used the software for: 6-12 months ### "Poor customer service" August 23, 2022 3.0 I have to call AccuMedic A LOT... A LOT. Every person who answers is exceptionally NOT friendly. They are very short with me, interrupt me when I am speaking, and are impatient if I cannot quickly find the information they are requesting. I literally hate calling them because it's so uncomfortable. They need to hire friendlier people. Pros Not much. Not at all user friendly. Quick response time to issues. Cons It is always, ALWAYS crashing, glitching, etc. I have to call at least 5x per month. Customer service makes me dread calling them for anything. Review Source AT Angel T. Center Director Medical Practice Used the software for: 1-2 years ### "Accumedic" May 12, 2021 4.0 Overall I would recommend this software. Pros I like that it is almost 100% customization for your organization. Cons I prefer a faster turnaround with requests and/or technical issues. Review Source NW Nicole W. Compliance Director Used the software for: ### "Great Software & Support" September 10, 2015 5.0 Our behavioral health clinicians and directors can better track Treatment Plan timetable reviews and appreciate the customization features that are available to them as this creates efficiency in their individualized processes. The system allows increased documentation compliance and quality assurance oversight, ensuring billed claims are well documented. Questions and requests are answered by Accumed's skilled tech staff in prompt, comprehensive and courteous fashion. Our organization has been using the billing system for over 15 years and our staff have always had a very positive experience in having claims paid appropriately. Thankfully, these payments are posted automatically to the Accumed Account Receiveable which saves serious time. Review Source AD Amy D. Medical Records Hospital & Health Care Used the software for: Less than 6 months ### "Very Helpful Tool" April 14, 2022 5.0 Pros The ease of screening in to start your shift. Cons Sometimes difficult to place face right for device to take temperature. Review Source RK Roe K. Billing Coordinator Used the software for: ### "Great Solution for our clinic's needs" February 22, 2012 4.0 I would highly recommend this software. Pros Very user friendly Ability to bill all our clinic programs accurately and electronically. Support is knowledgeable and easy to work with Software is reliably kept up to date with all the state changes and requirements. Wide variety of reporting options and selections Cons Needs a wider variety of canned reports. Review Source GF Gwen F. Front Desk Clerical Used the software for: ### "efficient!" July 28, 2013 5.0 Has it's glitches of freezing;updating our systems in seeking improvement on software functionality. 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