--- title: "Cloud Telephony Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloud Telephony Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/235936/Cloud-Telephony-Software/" page_type: "product" language: "en" --- # Cloud Telephony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud Telephony Software ## What is Cloud Telephony Software? Use Office24By7 Telephony Software Solutions to drive the productivity of your business. Even with fewer resources, allow your team to handle more calls with Office24By7 telephony software. Experience complete set of features like number selection, audio library, multi-level IVR, distribution, queue management, survey, analytics, and reports. With Office24By7 Telephony software, streamline your inbound and outbound communications. ## What is Cloud Telephony Software used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloud Telephony Software 5.0 (1) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (888) Value For Money 5.0 (1) Value For Money 4.3 (798) Customer Service 5.0 (1) Customer Service 4.1 (819) ## Cloud Telephony Software alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Cloud Telephony Software Overview ### What company size and specific industries is Cloud Telephony Software built for? Cloud Telephony Software is designed for growing and mid-sized businesses in healthcare, finance, retail, and service industries that need a unified CRM with built-in calling, automation, and customizable workflows. Features and Usability ### What are the key features of Cloud Telephony Software? Cloud Telephony Software offers call routing, automatic call distribution, IVR, auto-dialer and predictive dialer tools, plus call recording, call monitoring, and call reporting. It also includes CRM integration, contact management, SMS messaging, live chat, conferencing, callback scheduling, and multi-channel communication for handling voice and digital interactions. Integrations ### Which third-party tools and platforms does Cloud Telephony Software integrate with? Cloud Telephony Software integrates with 6 third-party platforms, including Knowlarity, Plivo, Twilio, Vonage Business Communications, Salesforce Platform, and Zoho CRM. These connections cover cloud telephony, communications, and CRM use cases, giving teams options for call handling, customer data syncing, and sales workflow connections. Getting Started and Support ### What training and onboarding options does Cloud Telephony Software offer? Cloud Telephony Software provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and real-time instruction, documentation offers written reference for common tasks, and videos give users a visual format for reviewing features and steps at their own pace. Getting Started and Support ### What customer support options does Cloud Telephony Software offer? Cloud Telephony Software offers email/help desk and phone support. Without reviewer feedback on support experiences, no user sentiment about response times, helpfulness, or common frustrations can be stated. The available channels are limited to these two contact methods for customer assistance. ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Cloud Telephony Software includes **Call Routing** and **Call Monitoring**, giving teams the tools to direct calls efficiently and review conversations for quality control. However, it does not offer **VoIP Connection**. Instead, it provides other features that reviewers also rate as important, including **Call Recording** (**40%**), **Caller ID** (**39%**), and **Call Center Management** (**38%**), helping businesses track call details, manage higher call volumes, and maintain better visibility into customer interactions. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Disposition Track and report on call outcomes Cloud Telephony Software 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Customizable ₹0.00 Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ Plivo](https://www.capterra.com/p/164618/Plivo/)[ Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TG Titto G. Team Leader Consumer Services ### "Amazing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2021 Pros Everything gets tracked and we can monitor every calls. Cons Slow loading when we click on my calls in the Agent CTI Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 13, 2021 Thank you for your valuable feedback. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.