# Cloud Telephony Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cloud Telephony Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/235936/Cloud-Telephony-Software

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# 

 Cloud Telephony Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Cloud Telephony Software

## What is Cloud Telephony Software?

Use Office24By7 Telephony Software Solutions to drive the productivity of your business. Even with fewer resources, allow your team to handle more calls with Office24By7 telephony software. Experience complete set of features like number selection, audio library, multi-level IVR, distribution, queue management, survey, analytics, and reports. With Office24By7 Telephony software, streamline your inbound and outbound communications.

## What is Cloud Telephony Software used for?

[Telephony](https://www.capterra.com/telephony-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Cloud Telephony Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://office24by7.com&name=Cloud Telephony Software)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cloud Telephony Software

5.0 (1)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.8 (855)

Value For Money

5.0 (1)

Value For Money

4.5 (767)

Customer Service

5.0 (1)

Customer Service

4.6 (786)

## Cloud Telephony Software alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Auto-Dialer

System that automatically dials calls

Automatic Call Distribution

Distribute/route/connect calls

Callback Scheduling

Schedules callback times

Call Disposition

Track and report on call outcomes

Cloud Telephony Software 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System that automatically dials calls

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Active monitoring of systems, applications, or networks

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Free Version

Customizable

₹0.00

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[

Plivo](https://www.capterra.com/p/164618/Plivo/)[

Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TG

Titto G.

Team Leader

Consumer Services

### "Amazing Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 29, 2021

Pros

Everything gets tracked and we can monitor every calls.

Cons

Slow loading when we click on my calls in the Agent CTI

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 13, 2021

Thank you for your valuable feedback.

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