# Cloud Telephony Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cloud Telephony Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/235936/Cloud-Telephony-Software --- # Cloud Telephony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloud Telephony Software ## What is Cloud Telephony Software? Use Office24By7 Telephony Software Solutions to drive the productivity of your business. Even with fewer resources, allow your team to handle more calls with Office24By7 telephony software. Experience complete set of features like number selection, audio library, multi-level IVR, distribution, queue management, survey, analytics, and reports. With Office24By7 Telephony software, streamline your inbound and outbound communications. ## What is Cloud Telephony Software used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloud Telephony Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://office24by7.com&name=Cloud Telephony Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloud Telephony Software 5.0 (1) VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (2,178) Value For Money 5.0 (1) Value For Money 4.5 (1,934) Customer Service 5.0 (1) Customer Service 4.3 (1,923) ## Cloud Telephony Software alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Cloud Telephony Software Overview ### What company size and specific industries is Cloud Telephony Software built for? Cloud Telephony Software is designed for growing and mid-sized businesses in healthcare, finance, retail, and service industries that need a unified CRM with built-in calling, automation, and customizable workflows. Features and Usability ### What are the key features of Cloud Telephony Software? Cloud Telephony Software offers call routing, automatic call distribution, IVR, auto-dialer, predictive dialer, and call recording for outbound and inbound calling. It also includes call monitoring, real-time reporting, CRM and CTI integrations, SMS messaging, live chat, voicemail, and customizable reports for contact center management. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Cloud Telephony Software integrate with? Cloud Telephony Software integrates with 6 third-party platforms, including Knowlarity, Plivo, Twilio, Vonage Business Communications, Salesforce Platform, and Zoho CRM. These integrations cover cloud telephony, communications, and CRM connections for businesses that need to connect calling workflows with customer data and sales systems. Getting Started and Support ### What training and onboarding options does Cloud Telephony Software offer? Cloud Telephony Software provides live online sessions, documentation, and videos for training. Live online sessions support guided setup, documentation offers written reference material, and videos give teams a self-paced format for learning key features and steps. Getting Started and Support ### What customer support options does Cloud Telephony Software offer? Cloud Telephony Software provides email/help desk and phone support. Support experiences are not described in reviewer feedback here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Disposition Track and report on call outcomes Cloud Telephony Software 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. System calls multiple numbers at once and connects the agent to the first number that answers Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Customizable ₹0.00 Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ Plivo](https://www.capterra.com/p/164618/Plivo/)[ Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TG Titto G. Team Leader Consumer Services ### "Amazing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2021 Pros Everything gets tracked and we can monitor every calls. Cons Slow loading when we click on my calls in the Agent CTI Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2021 Thank you for your valuable feedback. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.