--- title: "Ugenie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ugenie Software - reviews, pricing plans, popular comparisons to other Association Management products and more." source_url: "https://www.capterra.com/p/236038/Ugenie/" page_type: "product" language: "en" --- # Ugenie Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ugenie ## What is Ugenie? Ugenie makes it simple for membership businesses to build, grow and engage with their communities by bringing together their communications, events, resources, courses, rewards and more via a branded portal accessible across web and native mobile app (iOS & Android). Organisations can create tiers, manage subscriptions, advertise services and manage other operations to simplify admin, whilst members can connect and collaborate via features such as messaging, groups, directory and activity feed. ## What is Ugenie used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Club Management](https://www.capterra.com/club-management-software/)[Association Management](https://www.capterra.com/association-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £35 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ugenie?[Manage this product listing](https://www.g2.com/products/ugenie/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ugenie 5.0 (7) VS. [4.2 (656)](https://www.capterra.com/p/57588/StarChapter/reviews/) Starting Price £35 Flat Rate, Per Month Starting Price $119 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (7) Ease Of Use 3.7 (182) Value For Money 5.0 (7) Value For Money 4.0 (144) Customer Service 5.0 (7) Customer Service 4.3 (168) ## Ugenie alternatives [4.4 (293)](https://www.capterra.com/p/124449/GrowthZone/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (131)](https://www.capterra.com/p/188714/Novi-AMS/reviews/) Starting price $829.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (86)](https://www.capterra.com/p/151182/Uplifter/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236038/Ugenie/alternatives/) ## FAQs about Ugenie Overview ### What company size and specific industries is Ugenie built for? Ugenie is designed for membership businesses of all sizes, especially coaches, academies, associations, and professional networks. It also fits clubs, religious organisations, and residential communities that need membership management for groups, communities, or recurring participant relationships. Features and Usability ### What are the key features of Ugenie? Ugenie offers membership management tools such as member accounts, member types, membership renewals, and dues management, plus portals and directories for member self service. It also includes event management, registration management, calendar management, email reminders, payment processing, recurring billing, reporting and statistics, access controls, and website integration. Getting Started and Support ### What training and onboarding options does Ugenie offer? Ugenie provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide on-demand visual guidance. Getting Started and Support ### What customer support options does Ugenie offer? Ugenie provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. These channels give users several ways to find answers or contact support directly. No reviewer feedback on support quality is available, so specific comments on response speed, helpfulness, or common frustrations cannot be confirmed. ## Features AI summary Based on 4,125 Association Management reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) Ugenie supports all three features that reviewers rate most highly: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses manage sign-ups, keep member records organized, and handle payments in one place, allowing teams to run membership operations more efficiently and deliver a better member experience. Member Database 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Membership Renewals 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Member Portal 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Dues Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and collect membership dues Member Communication 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Contact members listed in the database through email, SMS, social, phone, etc. Member Directory 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Comprehensive list that contains information and details of all the members associated with a particular organization or group Ugenie 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile App: Access the system via a mobile application - Payment Processing: Accept, record, and reconcile financial transactions - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 5.0 (7) 5.0 Based on 7 reviews ## Pricing Value for money 5.0 (7) Free Trial Basic £35.00 Flat Rate,Per Month Value for money 5.0 (7) 5.0 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Aysenur D. Senior System Analyst Banking ### "Ugenie is useful for any kind of membership management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2022 Pros With Ugenie we can organize the different kind of memberships to our services within a huge number of customer base. Cons Ugenie should have more flexible, pay asyou go based subscription plans in their pricing. Switched from [Wicket](https://www.capterra.com/p/185762/Wicket/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WF Wai Foong N. Founder and CEO Information Technology and Services ### "SLP 2020/21 Cohort Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 21, 2022 Really nice way to streamline community building and have everything you need in one place! Pros Easy to use and understand. Calendar feature was very helpful as well as being able to upload class materials and have everything in one place (especially for a course like this where you are trying to manage multiple people, classes, materials and logistics usually across multiple platforms like Google Docs, Calendar and Whatsapp!). Cons To be honest, I think this was the perfect tool to organise the cohort, it was just a matter of adoption and getting people used to logging into the app to access the materials. I think when you give people an alternative option (eg. Whatsapp) or something they are familiar with (which we did unfortunately!), then they will take the more familiar route... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bhavna Pandya-Barratt M. Director E-Learning ### "Brilliant community building app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2021 Great customer service, fantastic, passionate team of developers who are constantly developing new features to benefit the customers. Would highly recommend. Pros We use Ugenie as our members portal and find it really easy to use, upload all the files and videos too and the members directory is really helpful to have too. It's easily integrated into your business. Cons None at present, I feel that the team at Ugenie are always developing and bringing in new features which in turn means that there's very little to not like about the software. Reasons for choosing Ugenie We wanted to support a business that was passionate and taking off the ground, we believed in the team and the app they were growing and wanted to be part of it's growth. There is something exciting about working with a team that is on the same journey as you, and with Ugenie we knew that we would be in good hands, plus the customer service has been brilliant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Graham H. Founder Media Production ### "Headache saved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 Pros Brilliant app, such a lifesaver. I was worried about the process being the founder of a business and not technical. I didn't need to worry. The whole process was so easy and the aftercare is second to none. Cons I don't dislike anything. It's honestly brilliant. Reasons for choosing Ugenie Better service, great team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Marion T. Director Professional Training & Coaching ### "Flexible and intuitive platform hosting programme materials and enhancing engagement." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 We are really enjoying the benefits our own community brings. Ugenie has simplified and reduced the work in running training programmes and making the content available for our course participants - they only need to go to one place. We no longer have to send mailings to them or remind them of key dates - it is all there in Ugenie for them. Their learning and development experience has also been greatly enhanced by the collaboration and connection they build between themselves enabled by Ugenie. Pros Ugenie provides us with an intuitive platform that enables us to provide our course participants with an experience tailored for them and away from the noise of other social media sites. We are able to curate great material and know that our Tribe can find what they need and not lose themselves or be distracted in the process of doing so. We also love that they can easily connect and communicate with one another and provide mutual support. We also love the high level of technical support and development and the number of new features being released on a regular basis. Cons What did I least like....very difficult to answer. Whenever I have encountered any issues then they have been fixed straight away. If I encounter any features that appear missing then I discover they are on the development list with a planned release date in the near future. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [Meta for Business](https://www.capterra.com/p/213257/Facebook/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing Ugenie It was simple and easy to configure for our needs and the team at Ugenie offer loads of support. Also, Ugenie as a company seem to care about all their customers and we felt that we could be heard and seen unlike some of the software giants out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lisa B. Managing Director Events Services ### "Really great app to manage your membership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2021 They are incredible to work with. So efficient and responsive and are aiming to provide you with what you need and are always evolving the business. Pros How easy it is to use and very fast. If you upload anything it is so fast. Cons I couldn't take payments or input into my website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Andy T. Commercial Director Environmental Services ### "Innovative Private Network Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2021 Ugenie let's us share meaningful, relevant and curated content with all our employees. It means that staff can check in to the App whenever they have free time. It is radically reducing the emails that we have to send out so our staff can concentrate on business/client-related emails (and not face extra emails with work-related training content etc). Pros Ugenie is super easy to set-up, deploy and then operate as a private social media network. Cons There is nothing to not like about Ugenie. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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