# Ugenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ugenie the right Membership Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236038/Ugenie/reviews --- Ugenie 5 (7) [View alternatives](https://www.capterra.com/p/236038/Ugenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 6th, 2025 # Reviews of Ugenie Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bhavna Pandya-Barratt -. Director E-Learning Used the software for: 2+ years ### "Brilliant community building app" September 8, 2021 5.0 Great customer service, fantastic, passionate team of developers who are constantly developing new features to benefit the customers. Would highly recommend. Pros We use Ugenie as our members portal and find it really easy to use, upload all the files and videos too and the members directory is really helpful to have too. It's easily integrated into your business. Cons None at present, I feel that the team at Ugenie are always developing and bringing in new features which in turn means that there's very little to not like about the software. Reason for choosing Ugenie We wanted to support a business that was passionate and taking off the ground, we believed in the team and the app they were growing and wanted to be part of it's growth. There is something exciting about working with a team that is on the same journey as you, and with Ugenie we knew that we would be in good hands, plus the customer service has been brilliant. Review Source MT Marion T. Director Professional Training & Coaching Used the software for: 6-12 months ### "Flexible and intuitive platform hosting programme materials and enhancing engagement." September 7, 2021 5.0 We are really enjoying the benefits our own community brings. Ugenie has simplified and reduced the work in running training programmes and making the content available for our course participants - they only need to go to one place. We no longer have to send mailings to them or remind them of key dates - it is all there in Ugenie for them. Their learning and development experience has also been greatly enhanced by the collaboration and connection they build between themselves enabled by Ugenie. Pros Ugenie provides us with an intuitive platform that enables us to provide our course participants with an experience tailored for them and away from the noise of other social media sites. We are able to curate great material and know that our Tribe can find what they need and not lose themselves or be distracted in the process of doing so. We also love that they can easily connect and communicate with one another and provide mutual support. We also love the high level of technical support and development and the number of new features being released on a regular basis. Cons What did I least like....very difficult to answer. Whenever I have encountered any issues then they have been fixed straight away. If I encounter any features that appear missing then I discover they are on the development list with a planned release date in the near future. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Ugenie It was simple and easy to configure for our needs and the team at Ugenie offer loads of support. Also, Ugenie as a company seem to care about all their customers and we felt that we could be heard and seen unlike some of the software giants out there. Review Source WFN Wai Foong N. Founder and CEO Information Technology and Services Used the software for: Less than 6 months ### "SLP 2020/21 Cohort Management" January 21, 2022 5.0 Really nice way to streamline community building and have everything you need in one place! Pros Easy to use and understand. Calendar feature was very helpful as well as being able to upload class materials and have everything in one place (especially for a course like this where you are trying to manage multiple people, classes, materials and logistics usually across multiple platforms like Google Docs, Calendar and Whatsapp!). Cons To be honest, I think this was the perfect tool to organise the cohort, it was just a matter of adoption and getting people used to logging into the app to access the materials. I think when you give people an alternative option (eg. Whatsapp) or something they are familiar with (which we did unfortunately!), then they will take the more familiar route... Review Source LB Lisa B. Managing Director Events Services Used the software for: 2+ years ### "Really great app to manage your membership" September 6, 2021 5.0 They are incredible to work with. So efficient and responsive and are aiming to provide you with what you need and are always evolving the business. Pros How easy it is to use and very fast. If you upload anything it is so fast. Cons I couldn't take payments or input into my website Review Source GH Graham H. Founder Media Production Used the software for: Less than 6 months ### "Headache saved" September 7, 2021 5.0 Pros Brilliant app, such a lifesaver. I was worried about the process being the founder of a business and not technical. I didn't need to worry. The whole process was so easy and the aftercare is second to none. Cons I don't dislike anything. It's honestly brilliant. Reason for choosing Ugenie Better service, great team. Review Source AT Andy T. Commercial Director Environmental Services Used the software for: 6-12 months ### "Innovative Private Network Software" September 6, 2021 5.0 Ugenie let's us share meaningful, relevant and curated content with all our employees. It means that staff can check in to the App whenever they have free time. It is radically reducing the emails that we have to send out so our staff can concentrate on business/client-related emails (and not face extra emails with work-related training content etc). Pros Ugenie is super easy to set-up, deploy and then operate as a private social media network. Cons There is nothing to not like about Ugenie. Review Source AD Ayşenur D. Senior System Analyst Banking Used the software for: Less than 6 months ### "Ugenie is useful for any kind of membership management" May 18, 2022 5.0 Pros With Ugenie we can organize the different kind of memberships to our services within a huge number of customer base. Cons Ugenie should have more flexible, pay asyou go based subscription plans in their pricing. 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