# WaitWell Pricing 2026 | Capterra > Learn more about WaitWell pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/236054/WaitWell/pricing --- # Pricing for WaitWell [4.9 (85)](https://www.capterra.com/p/236054/WaitWell/reviews/) Write a Review! ## [WaitWell](https://www.capterra.com/p/236054/WaitWell/) has **4** pricing plans - No free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### WaitWell Starter $29 **Pricing Model:** Usage Based **Payment Frequency:** Per Month WaitWell Starter plan includes: - 1 location with unlimited staff accounts - 100 SMS per month (top-up available) - 1 virtual queue (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (basic communication templates) ### WaitWell Basic $55 **Pricing Model:** Usage Based **Payment Frequency:** Per Month WaitWell Basic plan includes: - Unlimited locations and staff accounts - 250 SMS per month (top-up available) - 2 virtual queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) ### WaitWell Enterprise Contact for custom pricing. **Pricing Model:** Other WaitWell Enterprise plan includes: - Unlimited locations and staff accounts - Custom SMS allowance per month - Unlimited queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) ### WaitWell Campus Contact for custom pricing WaitWell Campus plan includes: - Unlimited locations and staff accounts - Custom SMS allowance per month - Unlimited queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) ## Popular alternatives to [WaitWell](https://www.capterra.com/p/236054/WaitWell/) Looking to learn more about Visitor Management software similar to WaitWell? 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Pricing RatingN/A Value For Money[4.8(85)](https://www.capterra.com/p/236054/WaitWell/reviews/) Pros Cons [Read All 85 Reviews](https://www.capterra.com/p/236054/WaitWell/reviews/) Read Full Reviews Below Ramon R. Office Assistant Higher Education, 51-200 employees Used the software for: 6-12 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra February 10, 2026 "Great queuing system" **Overall:** Great experience overall. Assistance with technical issues is great, amazing team to support your every need. **Pros:** The transition to WaitWell was seamless, and any issues we experienced were addressed by our account representative in a timely manner. After getting situated and creating the platform and queuing system that met our needs, the system has been successful in managing queues and guest flow. Overall, WaitWell has supported our operations effectively and helped improve organization, efficiency, and the overall experience for both staff and guests. **Cons:** One of the main things I liked least about WaitWell was the inconsistency of its queue notification system. At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue. This made it challenging to stay aware of student check-ins and manage appointments efficiently, especially during busy periods. Without reliable notifications, agents often had to manually monitor the system, which reduced productivity and increased the risk of overlooking students who needed assistance. A more dependable and customizable notification feature would greatly improve workflow, response time, and overall service quality for both staff and students. DENNIS M. IT Manager Retail, 5,001-10,000 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 4.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra December 10, 2023 "Enhance your booking with 'WaitWell'" **Overall:** It has helped us digitize and integrate various business departments which has eased/ shortened the processes and enhanced proper tracking, scheduling & overall reporting. **Pros:** It is user-friendly with a dashboard that is easy to use & understand. It has all the relevant reports that cover all areas of an organization. It is available 24/7 and therefore can be easily accessed. **Cons:** I don't have any disadvantages with this software. My only concern is on pricing in that it is a bit expensive to acquire. **Reasons for Choosing WaitWell:** The Overall functionality starting with easy & quick setup, easy training and pricing are the factors that we considered most before we settled for this software. Vendor Response By WaitWell on December 28, 2023 Thank you, Dennis, for your review. We are so happy to hear that WaitWell has helped your organization to digitize service operations and get better insights into operations. [Read All 85 Reviews](https://www.capterra.com/p/236054/WaitWell/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)