# WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WaitWell the right Visitor Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236054/WaitWell/reviews --- WaitWell 4.8 (100) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 15th, 2026 # Reviews of WaitWell Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SK Samara Zuri K Director of Project Controls and FinanceInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions.“ June 21, 2026 RR Ramon R Office AssistantHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue.“ February 10, 2026 Rachit Y Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls.“ June 22, 2026 DM DENNIS M IT ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My only concern is on pricing in that it is a bit expensive to acquire.“ December 10, 2023 SK Samara Zuri K Director of Project Controls and FinanceInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Working within project controls and financial oversight, maintaining efficient operations, maximizing resource allocation and having clear visibility into service performance are our teams priority and Waitwell has helped achieve all three.“ June 21, 2026 SD Shayna D Assistant ManagerGovernment Relations, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the texting feature doesn't work that great.“ September 24, 2021 CR Caroline R Marketing ManagerAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “I like Digital forms and e-signatures Visitors can complete waivers, agreements, or other required documents electronically before or during check-in“ June 28, 2026 AB Alex B Aerial Park SupervisorLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: Less than 6 months. “We could not find a way to change this functionality.“ September 22, 2021 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachit Y. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" June 22, 2026 5.0 Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. Pros Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. Cons Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. Switched from [Manual.to](https://www.capterra.com/p/10028113/Manual-to/) It was really getting tedious to do the work manually and it has been really easier now after switching to WaitWell Review Source SZK Samara Zuri K. Director of Project Controls and Finance Information Technology and Services Used the software for: 2+ years ### "I dare you to show me a better queue and appointment management platform than Waitwell" June 21, 2026 4.0 Our experience with Waitwell has been exceptional. Working within project controls and financial oversight, maintaining efficient operations, maximizing resource allocation and having clear visibility into service performance are our teams priority and Waitwell has helped achieve all three. It is a robust, all in one platform that has helped us reduce wait times, improve service coordination and remove much of the back-and-forth that previously slowed scheduling and service delivery . It has automated our virtual queuing and appointment booking, which has simplified day-to-day operations.The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions. Overall, WaitWell has exceeded expectations, and I would highly recommend it to organizations looking to optimize service delivery, reduce operational costs and improve team productivity through a platform that is user-friendly and effective. Pros What standout immediately about Waitwell is its sleek and uncluttered interface that is easy to navigate and has helped our teams adopt it quickly and reduced the amount of training during implementation. I love the way Waitwell has helped us improve resource allocation and operational efficiency. Automating appointment scheduling and queue management had reduced idle time and improved staff utilization. Another major advantage has been reducing missed appointments and improving scheduling reliability. It offers automated reminders and notifications that have helped keep our teams aligned, resulting in better utilization of available service windows and minimizing disruptions. The reporting capabilities have also been valuable. Waitwell's real time dashboards and extensive builtin reporting allow us to monitor wait times, service demand, customer flow and operational performance in performance. These insights support faster decisions around staffing and workload balancing. Cons One limitation for our team has been the lack of full sync with Microsoft Calendar, which would make managing availability and avoid scheduling conflicts much easier. Although it is encouraging that improvements are already in progress. Another enhancement that would add value is automatic meeting check-in based on user location detection, which could simplify arrival and attendance workflows. Also additional flexibility in the location view would also be useful. If we would have multiple queue lines within the same location,it would improve our organization when different service types are managed by separate teams, especially when we have high volumes because colour coding alone is not enough Review Source Radhika M. Full Stack Developer. Information Technology and Services Used the software for: Less than 6 months ### "Well Structured for Building and Supporting Appointment Based Applications" July 2, 2026 4.0 I've had a good overall experience. Rather than operating as just another application to integrate, WaitWell became a key reference point for understanding how appointment and queue processes should function across the system. It helped us deliver features with fewer requirement-related revisions, improved communication between technical and business teams, and decreased implementation uncertainty. It has worked successfully in enterprise consulting projects where dependability and process consistency are crucial, despite the fact that it takes some time to master its workflow and configuration paradigm. Pros My experience with WaitWell as a Full Stack Developer in an IT services and consulting firm has been more focused on business workflow implementation, integration, and validation than on day-to-day management. One thing I noticed was that the platform followed a defined approach for appointments and queue management, which made it easy to understand application behaviour before commencing development. During integration work, the workflow was predictable enough to map frontend and backend functions without continual need changes. Because the business process was well-defined, it made it easier for our team to estimate development effort from a planning perspective. Task management was also easier since development activities could be divided down according to distinct workflow stages instead of managing everything as a single feature. Because everyone used the same operating procedure, collaboration between developers, QA engineers, business analysts, and implementation teams went more smoothly. Access restrictions made testing various user roles easier, and security features matched the requirements of enterprise applications. On a few times, we called customer service with questions about installation, and the answers were helpful rather than generic. Considering the scope of capabilities available, I felt the platform delivered reasonable value for money on projects where appointment management was a fundamental necessity. Cons Understanding the whole workflow takes time because the platform contains multiple adjustable steps that influence application behaviour. During development, even simple workflow tweaks often required additional testing to guarantee they did not disrupt other sections of the system. Since many settings are configuration-driven, developers need to collaborate closely with implementation teams before making assumptions about how a feature should operate. The platform may provide more capability than is truly required for projects with relatively straightforward booking requirements. Review Source VR Verified Reviewer Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy-to-Use and Reliable Management Platform" May 14, 2026 4.0 Overall, my experience with WaitWell has been very positive. It has helped streamline scheduling and visitor management, making daily operations smoother and more organized. The platform is reliable, straightforward to use, and a helpful solution for managing appointments and visitors efficiently. Pros WaitWell is user-friendly and helps keep appointments and visitor management organized. The interface is clean, easy to navigate, and helps improve efficiency for both staff and visitors. Cons Some advanced features take a little time to learn, and additional customization options would make the platform even better. Review Source Response from WaitWell June 22, 2026 customizaiton options2:22 PMClaude responded: Thanks for the kind words!Thanks for the kind words! We're so glad WaitWell keeps your scheduling and visitor management organized, and that staff and visitors alike find it easy to use. Those advanced features pack a lot of power, and we're always making them easier to learn. We're also constantly adding new customization options, because we want WaitWell to keep fitting exactly how you work. Glad it's made your days smoother! CM Cristian M. Technical Director of IT Utilities Used the software for: 1-2 years ### "Easiest Queue Platform to Launch in Less than a Day!" April 6, 2026 5.0 Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team. Pros I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks. Cons There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. Review Source Response from WaitWell June 22, 2026 Thanks so much for taking the time to write this. It's great to hear you were up and running so fast, and that your team could get hands-on right away. Really glad WaitWell's been a good fit for how you work. Suhaiv S. Salesforce Developer Information Technology and Services Used the software for: 6-12 months ### "Reliable Appointment and Queue Management Platform with an Excellent User Experience" July 2, 2026 4.0 Overall my experience with WaitWell has been positive. The platform helped streamline appointment scheduling reduce wait time and improve the overall visitor experience. Staff members found the interface intuitive and customer appreciated the self-service booking process and timely notification. The reporting and queue management feature provided better visibility into daily operation allowing our team to make informed decision and improve service efficiency. While there is room for additional customization WaitWell has been a dependable solution that improved operational productivity and customer satisfaction. Pros WaitWell made it much easier to manage appointment and visitor flow from a single platform. The online booking process was simple for both staff and customer and automated notification helped reduce missed appointment. The dashboard provides a clear overview of queues and visitor activity while reporting feature make it easier to monitor performance and improve scheduling. The platform is easy to use reliable and integrate well into daily operation. Cons Initial configuration for complex workflow required some additional planning and setup. Certain reporting and customization option could be more flexible for organization with specialized requirement. During peak usage minor interface delay were occasionally noticeable and more advanced analytics would be a useful enhancement. Overall these limitation did not significantly affect the platform's day to day performance. Review Source DC Deepak C. mechanical design engineer Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Queue Management & Scheduling Solution" June 9, 2026 4.0 The overall experience of using WaitWell is positive, especially for businesses that need to manage customer flow efficiently. It helps reduce crowding and long physical lines by offering virtual queuing and appointment scheduling, which improves customer satisfaction and staff productivity. For security, it is not a dedicated solution it doesn’t offer surveillance, access control, or threat detection, but it can indirectly improve safety by reducing crowding and keeping basic check-in records Pros WaitWell software has several strengths that make it appealing for businesses managing queues and appointments. One major advantage is its ability to streamline customer flow through virtual queuing, reducing physical wait times and improving overall customer experience. In visitor management, it works reasonably well for simple check-ins and appointment scheduling. In restaurants, WaitWell performs strongly for waitlist and table queue management by allowing customers to join remotely and receive notifications, but it does not handle billing, inventory, or kitchen operations. For patient management, it is useful for appointment booking and reducing waiting room crowding, improving overall patient flow, but it does not include medical records, billing, or clinical features required for a complete healthcare system. Cons The price is relatively high, especially for small businesses with limited budgets. There can also be a learning curve when setting up advanced features or customizing workflows. Occasional technical glitches or limited flexibility in specific integrations, which can affect smooth operation. Review Source Response from WaitWell June 22, 2026 Thanks for such a thoughtful review! We're glad WaitWell has helped streamline customer flow and cut down on crowding across your queuing and scheduling. You're right that we focus on doing queue and appointment management really well, and we're always expanding what's possible, including more integrations and easier setup. We also work hard to make the platform worth every dollar, especially for smaller teams. Really glad it's been a positive experience! VR Verified Reviewer Doctor Hospital & Health Care Used the software for: 6-12 months ### "Friendly tool" April 13, 2026 5.0 Pros Waitwell has completely changed how we run our day-to-day operations. Scheduling appointments is smooth and no longer feels like a constant juggling act. It's genuinely useful—it’s cut down a lot of the back-and-forth that used to slow us down, and our front desk team isn’t nearly as overwhelmed anymore. Cons It has excellent customer service but also included technology that handles cloud computing and mobile access. Review Source Response from WaitWell June 22, 2026 Thanks for the great review! It's wonderful to hear scheduling feels smooth now and that the constant back-and-forth has eased up. Taking pressure off your front desk team is exactly what we hope to do. Really glad WaitWell has made your day-to-day run easier. CD Cody D. Performance Head Marketing and Advertising Used the software for: 6-12 months ### "Keeping our walk-ins moving without losing their spot" July 4, 2026 4.0 It completely stops people from getting pissed off about waiting twice. They just get an automatic text saying they are in the next virtual line, and our team tracks their entire visit seamlessly instead of treating them like a new walk-in. Pros The coolest part about WaitWell is the ticket transfer routing. If someone finishes up at the front desk but still needs to talk to a manager, we can literally just push their digital ticket to the next queue without forcing them to join a brand new line. Cons I wasn't a big fan of the dashboard clutter right out of the box. If your building has a ton of different service lines running at once, the main view gets pretty overwhelming until you manually filter out the departments you don't care about. Review Source CR Caroline R. Marketing Manager Accounting Used the software for: Less than 6 months ### "Reduces visitor wait times" June 28, 2026 5.0 appointment handling, notifications, and analytics to help organizations deliver a faster, more organized, and secure visitor experience Pros I like Digital forms and e-signatures Visitors can complete waivers, agreements, or other required documents electronically before or during check-in Cons WaitWell is a little bit cost for both big and small businesses that’s the only issue I am having right now Review Source AW Annie W. Business Analyst / Project Manager Retail Used the software for: 6-12 months ### "Great Application & Service!" September 28, 2021 4.0 Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier. Pros The software is user-friendly and easy to to configure. The performance is great too! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health & safety protocols and social distancing. Cons No software is perfect, and there are always room for improvements. Here are some recommendations 1. Ability to move stores between regions and have better restrictions for reporting at the director levels 2. Easier way to manage permissions for staff members across multiple stores and regions 3. Customizable colours for branding 4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment 5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions 6. Multi-lingual language support for custom inputs Reason for choosing WaitWell During our selection process, we piloted with another company in parallel. We chose WaitWell instead because we liked working with \[SENSITIVE CONTENT\]. He provided exceptional customer service, made the implementation process extremely easy, and flexible with requests. We enjoyed working closely with WaitWell on improvements as they demonstrated a valuable partnership. Review Source Response from WaitWell September 30, 2021 Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell. DM DENNIS M. IT Manager Retail Used the software for: 1-2 years ### "Enhance your booking with 'WaitWell'" December 10, 2023 5.0 It has helped us digitize and integrate various business departments which has eased/ shortened the processes and enhanced proper tracking, scheduling & overall reporting. Pros It is user-friendly with a dashboard that is easy to use & understand. It has all the relevant reports that cover all areas of an organization. It is available 24/7 and therefore can be easily accessed. Cons I don't have any disadvantages with this software. My only concern is on pricing in that it is a bit expensive to acquire. Reason for choosing WaitWell The Overall functionality starting with easy & quick setup, easy training and pricing are the factors that we considered most before we settled for this software. Review Source Response from WaitWell December 28, 2023 Thank you, Dennis, for your review. We are so happy to hear that WaitWell has helped your organization to digitize service operations and get better insights into operations. BN Brittany N. Manager, Marketing Campaigns Computer Software Used the software for: 2+ years ### "Top visitor operations software" November 19, 2023 5.0 Pros I find WaitWell as the most effective visitor manager. A good user interface is another boon for us. Cons Hardly disappoints during rush hours, which is why we prefer it. Review Source Response from WaitWell January 9, 2024 We are pleased to hear that you find WaitWell reliable! Thank you. MM Mark M. Quality Control Specialist Utilities Used the software for: 6-12 months ### "An excellent and exceptional tool for making appointments. " November 21, 2023 5.0 WaitWell is intuitive, user friendly and highly customizable to suit your needs. It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time. Pros WaitWell is an amazing and incredible tool for making appointments and it saves much time. What i like best about it is that we can easily track the status of waitlist. It has really been easy to manage appointments and attend to the customers on the wait list easily and quickly. I like its interface which is very nice and friendly. Cons We have not experienced any difficulties while using WaitWell. So far so good. Review Source Response from WaitWell January 2, 2024 Your feedback on WaitWell's intuitiveness, user-friendliness, and customization options is greatly appreciated, and we're pleased that it has improved and saved you valuable time in your work! EN Eshita N. Registry Agent Clerk Government Relations Used the software for: Less than 6 months ### "User friendly " September 29, 2021 5.0 Wait well helps us to manage line up very well. All our clients appreciate the feature and love it! Pros The software is very easy to use and helps our Customers to wait in there car instead of standing out in unpredictable weathers in Calgary. Cons If a repeat customer is coming in for a service it should save the customers mobile number. Review Source Response from WaitWell September 30, 2021 Thanks for the feedback, Eshita. WaitWell is capable of remembering client details, but organizations have the ability to determine how much client data is saved and for what period. Some organizations choose to purge data each day to maintain the integrity of the personal information that WaitWell collects. BF Betty F. Restaurant General Manager Hospitality Used the software for: 2+ years ### "Incredible Waitlisting capacity." November 16, 2023 5.0 Pros WaitWell manages our customers swiftly and conveniently. It ensures no chaos in our restaurant. Cons It is a must have for hotels and restaurants that needs crowd management. Review Source Response from WaitWell January 9, 2024 Thank you for highlighting WaitWell's incredible waitlisting capacity! DB Daisy B. Tour Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "WaitWell saves much time. I highly recommend it. " November 20, 2023 5.0 Pros One of the benefits of using WaitWell is that it makes it extremely easy to manage queues and appointments. It's one of the best solution i have ever encountered as it helps to reduce wait time. With WaitWell, it's very easy and fast to book appointments. Cons I'm really much pleased with what WaitWell does. I can't remember anything that disappointed me while using it so i lack nothing to dislike. Review Source Response from WaitWell January 9, 2024 Thank you for your strong endorsement of WaitWell! SK Shivaji K. Software Test Consultant Information Technology and Services Used the software for: 2+ years ### "Robust feature rich appointment platform" November 16, 2023 5.0 Pros WaitWell ensures robust appointment features that help us to exactly arrange on-time meetings with our shareholders. Cons As far as my journey goes, it is very reliable appointment platform. Review Source Response from WaitWell January 9, 2024 We're glad to hear WaitWell has been a reliable platform for you! BB Bedan B. Information Systems Project Manager Design Used the software for: 1-2 years ### "User friendly, even new customers find it quick" November 15, 2023 5.0 It allows us to see who is waiting to see someone and what/who they are waiting for, the we are able to sift out customers who need a face to face meeting vs a customer who may not Pros The platform allows us to manage our queue which can be 200+ per day and ensures everyone is seen in order. I love that it shows how many customers have come Cons I do not see anything wrong with this self-explanatory queue system Review Source Response from WaitWell January 2, 2024 It's great to hear that the system helps you identify and prioritize customer needs effectively. Thank you for sharing your feedback! SN Siddharth N. Consultant Management Consulting Used the software for: 1-2 years ### "Simply the best appointment tool" November 16, 2023 5.0 Pros I have really enjoyed using WaitWell because it provides us with appointment booking for our clients. Highly recommended. Cons I have not faced problematic situations while using WaitWell tool since I started using it. Review Source Response from WaitWell January 9, 2024 We're pleased to hear that you haven't faced any issues with WaitWell. Thank you for your feedback! AM Anshul M. Delivery Manager Information Technology and Services Used the software for: 1-2 years ### "Waitlist managed swiftly" November 8, 2023 5.0 Pros I like WaitWell since it is the simplest waitlist manager. The real time updates are amazing. Cons It is a complete software for waitlist management and I don't see anything wrong with it. Review Source Response from WaitWell December 7, 2023 We're delighted to hear that you find WaitWell the simplest waitlist manager. Thank you! EC Erica C. Assistant Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Visitor Management made easy with waitwell" November 21, 2023 5.0 I like how it has helped us run our business with ease Pros Waitwell does a great job in ensuring orderliness and free flow of business Cons there hasnt been any issues for me while using it Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Erica! HK Hiram K. Administrator Hospital & Health Care Used the software for: 1-2 years ### "The Ideal Scheduling Software For Business " November 8, 2023 5.0 Pros I like that WaitWell is easy to use and all bookings can be done online The software comes with great visitor management features It makes appointment scheduling a breeze Cons It has been a smooth experience and no major issues Review Source Response from WaitWell December 7, 2023 We're committed to providing a user-friendly experience. Thank you for sharing your positive feedback! MM Mary M. Operations Officer Food Production Used the software for: 6-12 months ### "An outstanding and incredible queue management tool. " November 19, 2023 5.0 Pros With the help of WaitWell, it is very easy to book appointments and it saves much time and effort. It reduces wait time and delivers a very short service time. I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive. Cons I really pleased with what WaitWell delivers and i highly recommend it to others. Review Source Response from WaitWell January 9, 2024 We're pleased to hear that you highly recommend WaitWell. Thank you for the review! DF Dustin F. Lift Ops Manager Hospitality Used the software for: 1-2 years ### "waitwell" October 11, 2022 5.0 Long implementation (that was mainly due to the nature of our business) but great customer service team that worked with us at a very fast pace to make changes and improvements. Pros ability to communicate with our guests while they are on or off-site Cons It was a challenge to have guests show up on time. Review Source Response from WaitWell November 23, 2023 Thanks for reviewing WaitWell. It is exciting to hear that our system facilitated seamless communication with your guests! 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