# WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WaitWell the right Visitor Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236054/WaitWell/reviews --- WaitWell 4.9 (84) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of WaitWell Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JD Jorge D Head of Lounges, North AmericaAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations.“ November 29, 2025 RR Ramon R Office AssistantHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue.“ February 10, 2026 Dionne Joy M Service Hub RepresentativeHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money.“ December 26, 2025 DM DENNIS M IT ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My only concern is on pricing in that it is a bit expensive to acquire.“ December 10, 2023 Wankya S DoctorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It's genuinely useful—it’s cut down a lot of the back-and-forth that used to slow us down, and our front desk team isn’t nearly as overwhelmed anymore.“ April 13, 2026 SD Shayna D Assistant ManagerGovernment Relations, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the texting feature doesn't work that great.“ September 24, 2021 amit s Technical LeadProgram Development, 501 - 1,000 employeesUsed the software for: 6-12 months. “We used it in our office to manage walk-ins, and it reduced wait times by sending notifications when it was a client’s turn.“ December 13, 2024 AB Alex B Aerial Park SupervisorLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: Less than 6 months. “We could not find a way to change this functionality.“ September 22, 2021 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dionne Joy M. Service Hub Representative Higher Education Used the software for: 2+ years ### "WaitWell is an Excellent customer support management and appointment scheduling platform " December 26, 2025 5.0 My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend. Pros WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow. - - Cons WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both. WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments. - Review Source JB Jonathan B. Building Inspections Director Government Administration Used the software for: 1-2 years ### "Waitwell is a Fantastic Customer Management Solution" November 26, 2025 5.0 We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly. Pros The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff. Cons I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available. Switched from [QLess](https://www.capterra.com/p/105435/QLess/) Cost was the biggest factor, coupled with the lack of support from QLess. Review Source Response from WaitWell November 28, 2025 Hi Jonathan, Thank you for your review! We’re glad to hear that our system is helping your organization manage customer walk-ins and that your staff finds it easy to use. We’re continually innovating and developing new features, and we’ll keep you updated on any progress regarding appointment accepting/denying. CM Cristian M. Technical Director of IT Utilities Used the software for: 1-2 years ### "Easiest Queue Platform to Launch in Less than a Day!" April 6, 2026 5.0 Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team. Pros I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks. Cons There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. Review Source VR Verified Reviewer Technical support Information Services Used the software for: 1-2 years ### "Simply making appointments" November 13, 2023 4.0 Pros Waitwell provides flexible features that we requires for visitors management as well as making appointments. Firstly, it is easy to setup and customize that not require so much technical. Secondly, it has a friend user interface that get no issue to use. Very helpful to track visitors and appointments for them. API also is supported to link to other services. Cons iOS app need to be improved to make more smooth and also the report needs to have more option to get more convenience. Review Source Response from WaitWell January 2, 2024 Thank you for your valuable feedback on WaitWell's flexibility and user-friendliness. We're expanding report options and continually enhancing our apps for an improved user experience; please feel free to share any specific suggestions with us. RR Ramon R. Office Assistant Higher Education Used the software for: 6-12 months ### "Great queuing system" February 10, 2026 5.0 Great experience overall. Assistance with technical issues is great, amazing team to support your every need. Pros The transition to WaitWell was seamless, and any issues we experienced were addressed by our account representative in a timely manner. After getting situated and creating the platform and queuing system that met our needs, the system has been successful in managing queues and guest flow. Overall, WaitWell has supported our operations effectively and helped improve organization, efficiency, and the overall experience for both staff and guests. Cons One of the main things I liked least about WaitWell was the inconsistency of its queue notification system. At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue. This made it challenging to stay aware of student check-ins and manage appointments efficiently, especially during busy periods. Without reliable notifications, agents often had to manually monitor the system, which reduced productivity and increased the risk of overlooking students who needed assistance. A more dependable and customizable notification feature would greatly improve workflow, response time, and overall service quality for both staff and students. Review Source Ryan B. Marketing Manager Entertainment Used the software for: 6-12 months ### "We LOVE WaitWell." February 10, 2023 5.0 Pros WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers. Cons Not many cons but if I had to gripe, The WaitWell sign up page could use more customization features to fit our brand better. Switched from [NextMe](https://www.capterra.com/p/165482/NextMe/) NextMe doesn't offer automatically updated wait times, leading out customers to be frustrated with it saying there isn't a wait, when there is. It lacked reporting and felt VERY feature light compared to WaitWell. Review Source Response from WaitWell November 23, 2023 We're pleased that WaitWell's comprehensive approach supports your business and enhances the end-user experience. Appreciate your valuable review! JD Jorge D. Head of Lounges, North America Airlines/Aviation Used the software for: 2+ years ### "Reliable, Easy to Use, and Highly Effective" November 29, 2025 5.0 Pros Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations. From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations. Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges. Cons This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others. Review Source Response from WaitWell December 15, 2025 Hi Jorge, Thank you so much for your review! We’re thrilled to hear that WaitWell has been a helpful solution for your lounges and that it’s supporting improvements in both customer experience and capacity management. CO Chance O. Owner Insurance Used the software for: 2+ years ### "Awesome Que management" November 26, 2025 4.0 We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like. Pros It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell. Cons Sometimes there are connectivity issues where people are texting in and it's not placing them in the que. Review Source Response from WaitWell November 28, 2025 Thank you, Chance, for your review! Unfortunately, WaitWell isn’t always able to control connectivity issues related to cellphone carriers or Wi-Fi networks. That said, we’re happy to guide you through steps that can help mitigate this when it occurs. VR Verified Reviewer Doctor Hospital & Health Care Used the software for: 6-12 months ### "Friendly tool" April 13, 2026 5.0 Pros Waitwell has completely changed how we run our day-to-day operations. Scheduling appointments is smooth and no longer feels like a constant juggling act. It's genuinely useful—it’s cut down a lot of the back-and-forth that used to slow us down, and our front desk team isn’t nearly as overwhelmed anymore. Cons It has excellent customer service but also included technology that handles cloud computing and mobile access. Review Source JK Joshua K. Business analyst Accounting Used the software for: Less than 6 months ### "Easy and convenient! " March 13, 2026 5.0 I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. Pros I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. Cons Nothing! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. Review Source Response from WaitWell March 16, 2026 Thank you Joshua! I am so glad that you had a great experience using WaitWell at an Alberta registry. DH Dennis H. President Consumer Services Used the software for: 6-12 months ### "WaitWell Queue Management" September 22, 2021 5.0 WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions. Pros On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management. Cons The system has worked so well that it is difficult to single out anything that we do not like. Review Source Response from WaitWell September 23, 2021 Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization. DSC Dilip Singh C. Senior software engineer Computer Software Used the software for: 1-2 years ### "The Best Way to Manage Lines and Appointments, Period" November 13, 2023 5.0 Pros It is a one-stop shop for all of your line management and appointment scheduling needs. It can be customized to fit the specific needs of your business, regardless of size or industry. Cons WaitWell software is a good solution for businesses that have high customer traffic and need to manage long lines and wait times. However, it may not be necessary for businesses with lower customer traffic or that do not have a problem with long lines. Review Source Response from WaitWell January 2, 2024 Thank you for sharing your feedback and for highlighting how WaitWell is designed to cater to a wide range of businesses. We're constantly improving to meet diverse needs! WN Wilfred N. Senior Software Consultant Financial Services Used the software for: 1-2 years ### "WaitWell... The best queue management and appointment scheduling system. " November 17, 2023 5.0 Since we started using WaitWell, we have never missed appointments as it sends reminders in real-time. It supports mobile application and everything is available online thus making wait-list management easier. Pros What i like best about WaitWell is how it saves much time. With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings. It makes it super easy to book appointments online and it saves much time. Cons One of the challenges is that one requires strong and stable internet to join virtual meetings with WaitWell. Review Source Response from WaitWell January 9, 2024 We're thrilled to hear that WaitWell has been such a time-saving and efficient solution for you! Thank you for sharing your insights. JL Joseph L. Associate General Manager Consumer Goods Used the software for: 2+ years ### "Expert waitlist management" November 5, 2023 5.0 Pros I like that WaitWell helps queue our customers in an orderly fashion. Very convenienent to operate. Cons Did not find any problem while using this brilliant software. Great to use daily. Review Source Response from WaitWell November 23, 2023 We appreciate your positive feedback and are thrilled to be part of your daily operations! AM Ameya M. Deputy General Manager Real Estate Used the software for: 2+ years ### "Real time updates on visits" November 20, 2023 5.0 Pros It provides real-time updates and allows for better visit and communication between businesses and our clients. Cons The dashboard can be made a little more sleek and colorful. Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, and we're continually working on improving the user interface. Thank you for sharing your thoughts! MM Makandi M. Sales and Marketing Manager Hospitality Used the software for: 1-2 years ### "Superbodacious and futuristic Queue Management Tool. " November 20, 2023 5.0 WaitWell reduces wait times and makes queue management process seamless. Pros It's the best queue management that delivers better customer workflows.It reduces customers walkways and also delivers shorter customer service time.It is simple to schedule, reschedule and manage appointments with WaitWell. Cons There is no challenge that limits WaitWell to perform efficiently thus it meets our needs. Review Source Response from WaitWell January 2, 2024 Your feedback is greatly appreciated! JT James T. Country Chief Executive Investment Management Used the software for: 2+ years ### "A phenomenastic and magnarvelous Queue Management Software." November 16, 2023 5.0 Pros With WaitWell,it is fast to join virtual meetings as integrates when Microsoft Teams.It also makes it simple to book and manage appointments.Joining and managing queues is more efficient with WaitWell. Cons WaitWell meets all our organization requirements and I haven't seen any weakness whatsoever. Review Source Response from WaitWell January 9, 2024 Your positive feedback is much appreciated. TS Tarwuleh S. Relationship Manager Investment Management Used the software for: 1-2 years ### "Excellent queue management and appointment scheduling tool. " November 23, 2023 5.0 Pros WaitWell is an amazing and powerful queue management and appointment scheduling tool that ensures our customers can easily join a queue which reduces waiting time. It makes it extremely easy to track number of customers on our wait room. Cons Since we started using WaitWell until today we haven't experienced any downsides. Review Source Response from WaitWell January 2, 2024 Thank you, Tarwuleh, for reviewing WaitWell's queue management and appointment scheduling capabilities. Your feedback is greatly appreciated! RB Rick B. Senior Manager, Supplier Diversity Retail Used the software for: 1-2 years ### "WaitWell Review" November 6, 2023 5.0 Pros It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point. Cons I have zero complaints against this lovely software for visitor management. Love it. Review Source Response from WaitWell December 7, 2023 Thank you for your feedback! We're thrilled that WaitWell's versatility in visitor management and queue functionality aligns with your needs. BM Bosco M. Senior HR Manager Hospital & Health Care Used the software for: 1-2 years ### "The Game Changer in Booking Appoitments " November 13, 2023 4.0 Pros I like the visitor tracking features The reminder features ensures no missing appointments Booking appointments is easy thanks to online booking Cons It has effortlessly delivered as expected and therefore I'm contented Review Source Response from WaitWell January 2, 2024 Thank you for your positive feedback! CM Christina M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "MMI Survey" March 20, 2023 4.0 Customer Service has always been great to respond to our needs. Pros We're able to track and have patients put themselves in the queue from the luxury of their own home. Cons When we first started with waitwell we wanted a certain queue; I cannot remember what it was at this time however we managed to change our workflow Review Source Response from WaitWell March 21, 2023 Hello Christina. Thanks for the review. We are always happy to work with you to improve your clinic workflow. We have actually added a number of new features. We'll be reaching out regarding a webinar for clinic managers using WaitWell soon. Thanks for choosing WaitWell. SM Samuel M. Accountant Hospital & Health Care Used the software for: 1-2 years ### "Best Software For managing Visitors " November 14, 2023 5.0 Pros When it comes to visitor management, WaitWell offers best features and is very capable. It supports mobile use and booking/scheduling online is easy Cons Everything about WaitWell has been great and no issues at all. Review Source Response from WaitWell January 2, 2024 We're thrilled to hear that WaitWell excels in visitor management and that you've had a great experience with no issues! HN Hellen N. Sales and marketing team lead Information Technology and Services Used the software for: 1-2 years ### "The Sovereign and polished Waitlist status Management tool." November 22, 2023 5.0 Pros Easy to track on the number of customers in our wait room It has a good interface and clean userfriendly. Cons We have never experienced any challenges while working with the software. Supports in mobile use Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, Hellen! AC Ahsanat C. Personal Branding Strategist Writing and Editing Used the software for: 2+ years ### "Fantastic waiting operations" November 16, 2023 5.0 Pros It is the most reliable software for making clients wait digitally. The mobile access is amazing too. Cons In my experience, I have not seen negative thing about WaitWell. Review Source Response from WaitWell January 9, 2024 We're thrilled to hear that you find WaitWell fantastic! AB Alex B. Aerial Park Supervisor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Waitwell Review" September 22, 2021 5.0 Waitwell has helped my days flow much more easily and predictably. Pros Waitwell helped me keep track of the day with ease. Communication with customers has never been so easy. Cons We selected a maximum group size of 20 per appointment; however, we found no way to make this a hard limit. For example, if 19 people had booked into a time slot and a group of 8 wanted to join, Waitwell would allow it and 27 would be in the appointment instead of the selected 20. We could not find a way to change this functionality. Review Source Response from WaitWell September 23, 2021 Hello Alex. Thanks so much for taking the time to leave feedback about WaitWell. We are so happy to see that WaitWell has helped Revelstoke to deliver a superior customer experience. I will take your feedback about party size back to the products team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.