--- title: "WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WaitWell the right Patient Scheduling solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/236054/WaitWell/reviews/" page_type: "reviews" language: "en" --- WaitWell 4.8 (104) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of WaitWell Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SK Samara Zuri K Director of Project Controls and FinanceInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions.“ June 21, 2026 PM Pretty M Project FacilitatorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “It has heavy initial setup meaning it is hard to implement for people with no initial experience with the platform.“ July 7, 2026 Manisha K Customer Support ExecutiveFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Real-time dashboards and notification features allow for instant visibility of customer status, thereby improving both the speed and quality of service delivery.“ July 13, 2026 RR Ramon R Office AssistantHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue.“ February 10, 2026 Manisha K Customer Support ExecutiveFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “As a Customer Support Executive, I am able to provide faster and more organized service to customers by leveraging its queue management, appointment scheduling, real-time customer status, and reporting features. “ July 13, 2026 JS Jones S Graphics DesignerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Our daily no-show rate dropped to almost zero because folks actually have money on the line now.“ July 6, 2026 Rachit Y Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls.“ June 22, 2026 DM DENNIS M IT ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My only concern is on pricing in that it is a bit expensive to acquire.“ December 10, 2023 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nitya S. Operations Director Information Technology and Services Used the software for: 1-2 years ### "An impactful solution that simultaneously enhances operational efficiency and the customer experience." July 31, 2026 5.0 Our biggest challenges were monitoring customer flow across various branches, managing wait times, and maintaining consistency in service quality. WaitWell has made operations more transparent and controlled by consolidating these processes onto a centralized digital platform. It is now easy to monitor key performance indicators in real-time, quickly identify potential bottlenecks, and make immediate corrective decisions. As a result, we have achieved better control over operational costs, increased team productivity, and significantly improved the overall customer service experience. Pros WaitWell provides superior control over all these aspects. Its smart queue management, appointment scheduling, real-time monitoring, and detailed operational reporting give our team a clear view of daily activities. This has made it possible to compare service performance across locations, optimize resource allocation, and make operational decisions more quickly. Cons For organizations in the early stages or operating on a limited budget, some of the premium features and enterprise plans might seem relatively expensive. That said, considering the improvements in operational efficiency, reduced wait times, enhanced customer experience, and the ability to make data-driven decisions, the investment proves to be fully justified in the long run and delivers strong business value. Review Source Rachit Y. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" June 22, 2026 5.0 Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. Pros Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. Cons Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. Switched from [Manual.to](https://www.capterra.com/p/10028113/Manual-to/) It was really getting tedious to do the work manually and it has been really easier now after switching to WaitWell Review Source Radhika M. Full Stack Developer. Information Technology and Services Used the software for: Less than 6 months ### "Well Structured for Building and Supporting Appointment Based Applications" July 2, 2026 4.0 I've had a good overall experience. Rather than operating as just another application to integrate, WaitWell became a key reference point for understanding how appointment and queue processes should function across the system. It helped us deliver features with fewer requirement-related revisions, improved communication between technical and business teams, and decreased implementation uncertainty. It has worked successfully in enterprise consulting projects where dependability and process consistency are crucial, despite the fact that it takes some time to master its workflow and configuration paradigm. Pros My experience with WaitWell as a Full Stack Developer in an IT services and consulting firm has been more focused on business workflow implementation, integration, and validation than on day-to-day management. One thing I noticed was that the platform followed a defined approach for appointments and queue management, which made it easy to understand application behaviour before commencing development. During integration work, the workflow was predictable enough to map frontend and backend functions without continual need changes. Because the business process was well-defined, it made it easier for our team to estimate development effort from a planning perspective. Task management was also easier since development activities could be divided down according to distinct workflow stages instead of managing everything as a single feature. Because everyone used the same operating procedure, collaboration between developers, QA engineers, business analysts, and implementation teams went more smoothly. Access restrictions made testing various user roles easier, and security features matched the requirements of enterprise applications. On a few times, we called customer service with questions about installation, and the answers were helpful rather than generic. Considering the scope of capabilities available, I felt the platform delivered reasonable value for money on projects where appointment management was a fundamental necessity. Cons Understanding the whole workflow takes time because the platform contains multiple adjustable steps that influence application behaviour. During development, even simple workflow tweaks often required additional testing to guarantee they did not disrupt other sections of the system. Since many settings are configuration-driven, developers need to collaborate closely with implementation teams before making assumptions about how a feature should operate. The platform may provide more capability than is truly required for projects with relatively straightforward booking requirements. Review Source Jayashree B. Senior Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Reliable Platform for Modern Appointment and Queue Management" July 14, 2026 5.0 We implemented WaitWell as part of a client engagement focused on improving appointment scheduling and customer flow across multiple service locations. The platform reduced manual queue management, improved visibility into operational metrics, and provided a much better experience for both staff and visitors. The combination of online appointments, virtual queuing, automated notifications, and reporting significantly simplified day-to-day operations. Although the initial setup required planning and validation, the platform proved stable once configured and integrated well with the client's existing processes. Overall, it has been a dependable solution for organizations looking to modernize customer service operations without adding unnecessary complexity. Pros The biggest advantage for us was having appointment scheduling, virtual queues, and visitor management in a single platform instead of relying on separate tools. The workflow builder made it easier to configure different service types for each client location, while SMS notifications and self check-in reduced manual coordination at reception. The reporting dashboard also gave operations teams better visibility into wait times, service volumes, and staff utilization, making it easier to identify bottlenecks and improve daily scheduling. Cons The initial configuration requires careful planning, especially when multiple service locations, custom workflows, and notification rules are involved. Some administrative settings are spread across different sections of the portal, so new administrators need time before they become comfortable managing everything. We also found that testing workflow changes in a staging environment before moving them into production helped avoid configuration mistakes. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We needed a solution that offered more than appointment scheduling. WaitWell combined queue management, visitor flow, notifications, and reporting in one platform, reducing the need for multiple tools and improving the overall customer experience. Review Source Raviya K. Product manager Information Technology and Services Used the software for: 1-2 years ### "Bringing Better Structure and Visibility to Product Delivery" September 3, 2026 5.0 This makes WaitWell useful beyond managing queues. It can provide an understanding of where the customer journey is working well and where changes could make the overall experience smoother. Overall I see WaitWell as a fit for customer facing, service oriented products where waiting, appointments and service delivery are important parts of the user experience. WaitWell’s biggest value from my perspective is the connection, between customer experience and the operational workflow supporting it. Pros I particularly like the idea of having visibility into the customer journey. When customers are waiting for a service booking an appointment or moving through service stages there are several points where the experience can become frustrating. Having a digital workflow makes the process easier to manage and gives both customers and staff better visibility. The operational information is also valuable. Understanding wait times, service volumes and workflow performance can help identify where the customer experience may need improvement.I can see WaitWell being useful for appointment based products, customer service platforms, virtual queue management, multi location services, customer notifications, service workflows, customer communication and experience improvement initiatives. Cons The main limitation WaitWell has is that WaitWell is quite focused on queue, appointment and service management use cases. Its usefulness therefore depends heavily on the type of product or service being managed. If the product does not involve customer waiting, appointments or service workflows I would not consider it as relevant. There can also be some planning required when integrating WaitWell into an existing technology environment particularly when customer information or workflows need to connect with business systems. Review Source Shreya P. Data Analyst Information Technology and Services Used the software for: 2+ years ### "WaitWell has made data analytics and queue management smarter, more accurate, and more effective." July 16, 2026 5.0 WaitWell effectively addresses challenges like disorganized queue management, limited operational visibility, and manual tracking. Previously, collecting and analyzing data from various sources was time-consuming, but now, with all the necessary information available on a single platform, the analysis process has become faster and more reliable. This allows our team to better measure service performance, identify potential bottlenecks early, and significantly improve both operational efficiency and customer satisfaction through data-driven decisions Pros From a Data Analyst's perspective, WaitWell has significantly simplified our analytical work by providing organized data on appointments, queue management, and visitor flow. The platform's real-time dashboard, clear reporting, and useful analytics make it possible to continuously monitor key performance indicators related to service times, wait times, and resource utilization. Based on these insights, our team makes more accurate decisions, identifies operational trends, and implements data-driven improvements to improve the customer experience. Cons My only professional comment about the platform is that some of its advanced features and enterprise capabilities may seem relatively expensive in the initial stages for small businesses with limited budgets. However, the business benefits achieved through improved operational efficiency, accurate data insights, reduced wait times, and better resource planning fully justify this investment and provide excellent returns in the long run. Review Source Manisha K. Customer Support Executive Financial Services Used the software for: 1-2 years ### "An excellent solution for streamlining and enhancing customer service operations" July 13, 2026 5.0 WaitWell has effectively resolved our biggest challenges—long customer queues, disorganized appointment management, and service delays. As a Customer Support Executive, I am able to provide faster and more organized service to customers by leveraging its queue management, appointment scheduling, real-time customer status, and reporting features. This helps the team prioritize tasks and maintain service quality, even during peak hours. Using this platform has reduced customer wait times and complaints, while leading to a noticeable improvement in customer satisfaction. Additionally, our team's productivity has increased, communication has become more organized, and transparency has been brought to our entire service operation. Thanks to improved operational efficiency and a strong ROI, WaitWell has become a vital and reliable component of our customer service management. Pros WaitWell’s standout features to be its streamlined queue management and appointment scheduling systems. It helps organize customer wait times, simplifies the digital check-in process, and manages service requests more efficiently. Real-time dashboards and notification features allow for instant visibility of customer status, thereby improving both the speed and quality of service delivery. The platform’s performance has been consistently fast and reliable; it operates seamlessly even during peak hours. The onboarding process is simple and well-structured, enabling new teams to start using the platform effectively in a short time. The support team is professional and provides prompt assistance. The ROI relative to the pricing is satisfactory, as the business clearly benefits from an improved customer experience, reduced wait times, and a more productive workflow. Cons If there is room for improvement, it lies in the custom reporting and advanced analytics options. The platform could become even more useful if it offered more flexible dashboards and additional customization options to cater to diverse customer service needs. However, these minor points do not affect daily usage, and the platform appears to be continuously improving through regular updates. Review Source Tiya P. Data Analyst Information Technology and Services Used the software for: 1-2 years ### "WaitWell Enabled Smarter Queue Analytics and Operational Efficiency" July 12, 2026 5.0 WaitWell has effectively addressed our biggest challenges—long customer wait times, disorganized appointment data, and limited operational visibility. As a Data Analyst, I utilize its real-time dashboards, wait-time reports, and performance analytics to compare performance across different branches and timeframes. This has made it easier to identify trends, optimize resource allocation, and implement data-driven improvements. With the help of this platform, our reporting has become more accurate, decision-making has accelerated, and we have seen significant improvements in the customer experience. The organization has achieved a strong ROI driven by enhanced operational efficiency, time savings, and data-driven decisions. WaitWell has made our analysis process more reliable, structured, and results-oriented. Pros I find the greatest benefit of WaitWell to be its streamlined queue management and appointment scheduling capabilities. The platform offers real-time data visibility, making it easy to analyze critical metrics such as wait times, customer flow, and service performance. Its dashboards are clear and user-friendly, enabling rapid, data-driven decision-making. The platform's performance has been consistently reliable, even during periods of high user volume. The implementation and onboarding processes are well-structured, allowing the team to adopt the system quickly. The support team is responsive and provides timely resolutions to technical queries. In terms of pricing, the ROI has been positive; improved resource utilization, reduced wait times, and an enhanced customer experience have led to clear improvements in our operational efficiency. Cons my experience has been very positive. If there is room for improvement, it lies in the area of advanced custom reporting and analytics options. More flexible data visualization and additional filtering capabilities would be beneficial for certain complex business requirements. Additionally, some advanced configuration settings might present a slight learning curve for new users initially. However, these challenges can be easily managed through proper onboarding and the available documentation. Review Source SG Samuel G. Operations Manager Construction Used the software for: Less than 6 months ### "Waitwell: Improving operational visibility and coordination across our construction sites" August 8, 2026 5.0 Overall, waitwell has helped us become more organized and responsive. It has improved team productivity, given management a clearer picture of ongoing operations, and helped us maintain more consistent standards across our projects. Having everything monitored from a single platform has made day to day operational decisions much faster and more informed. Pros Managing operations across multiple construction sites comes with its fair share of challenges, especially when it comes to coordinating teams, monitoring site activities, managing schedules, and making sure resources are being used efficiently. Before i started using waitwell, it was difficult to have a clear view of what was happening across different locations without constantly following up with individual teams. Waitwell has given us much better visibility and control over our day to day operations has key activities and performance information available on one centralized platform makes it easier to track progress, identify lapses and take action before small issues before it becomes bigg problems. One of the biggest improvements has been in how we manage workforce flow and scheduling across our sites. We can better coordinate appointments, site visits, and other scheduled activities while keeping track of workloads across different locations. The reporting tools also help us compare performance between sites and make better decisions about manpower and resource allocation. The UI is also very smooth, no bugs or itches what so ever noticed over the course of using it Cons For a small construction company that is still finding its footing, the cost of some of the more advanced options on the platform can be a little difficult to justify at the start. We are still working within a relatively lean setup, so every operational expense has to be considered carefully. However, as we have used the platform more, the benefits have become easier to see. I would say the initial cost is something a growing business needs to consider, but the added efficiency and control can make it a worthwhile investment as operations expand. Review Source IW Isla W. Project Manager Wholesale Used the software for: 1-2 years ### "WaitWell Review: A Pretty Solid Tool" August 2, 2026 4.0 I've had a generally positive experience with WaitWell, finding its scheduling and waitlist management features to be user-friendly and effective for my team's needs. However, occasional technical issues and limited customization options have prevented me from giving it a full 5-star rating. Pros WaitWell's calendar integration works well enough, and it's pretty solid for scheduling meetings and appointments with clients. I like how I can easily share my availability with team members. We've had fewer no-shows since using this feature. Cons Not a huge deal, but the mobile app could use some updates. Sometimes it takes a bit to figure out why a feature isn't working as expected. We've had some minor issues with notifications, but customer support has been responsive and helpful. Review Source JK Joshua K. Business analyst Accounting Used the software for: Less than 6 months ### "Easy and convenient! " March 13, 2026 5.0 I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. Pros I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. Cons Nothing! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. Review Source Response from WaitWell Inc. March 16, 2026 Thank you Joshua! I am so glad that you had a great experience using WaitWell at an Alberta registry. TN Thang N. Managed Services Information Technology and Services Used the software for: 2+ years ### "A good choice for medical service." November 20, 2023 4.0 WaitWell helped me to design an optimal workflow tailored to our every business need. Pros WaitWell provides users with personalized coaching from licensed therapists, helping them cope with their daily stressors. It also offers a range of features, including guided meditations. Cons The cost is expensive and may not be covered by insurance. Sometimes, this may make it difficult for some individuals to use. Review Source Abhishek R. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "WaitWell Easy Management Tool" November 12, 2023 5.0 WaitWell assists customers in avoiding lineups so they can freely explore. Nice and receptive to ideas is the personnel. Everything has gone really well with excellent line management and supportive staff. Pros WaitWell makes it easy and quick for me to complete my everyday activities. As easy to use as it was when I first tried it. I like that it saves time for our customers and makes our work better. It's great because WaitWell also handles the lineup of folks that arrive early for our daily meetings. Cons This software is good but schedules can be tricky to manage. Overall, it works well but the price might be high for smaller groups. Review Source Response from WaitWell Inc. January 2, 2024 We're delighted that WaitWell offers you a seamless experience, and we're committed to ongoing platform improvements, including Microsoft Outlook integration and upcoming Google Calendar integration, to enhance scheduling. Our pricing is tailored to meet client needs, and we welcome discussions about our pricing strategy. Feel free to reach out to us! Dominic C. Product Owner Financial Services Used the software for: 6-12 months ### "Excellent tool for improving customer service" November 8, 2023 5.0 Our customers can easily access our services from their mobile devices and book appointments with our staff from anywhere. We no longer need manual queues for quick service delivery. Pros WaitWell has flexible features that can be customized suit ideal business customer workflow. It enables our clients to book appointments and consult customer service team on our products. Cons The customer service delivery system has improved with WaitWell and I have no complain. Review Source Response from WaitWell Inc. December 7, 2023 It's great to hear that WaitWell's flexible features allow customization to suit your ideal workflow. Thank you! Beatrice A. Registry Agent Government Administration Used the software for: 6-12 months ### "Innovative, Safe and Effective Time Management Software" September 28, 2021 5.0 The business problem we are solving is basically safe management of queues in order to provide top-notch customer service to clients. Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity. Pros Waitwell is a very straightforward and convenient software to use. Integrating it into the Registry was very seamless. Some of the features I love most are the fact that you can place clients on hold, increase the priority (e.g. Seniors) of clients to be served, and safe management of queue without overcrowding the office. Cons With the use of Waitwell software, the services of a greeter will still be needed at the door to coordinate people's compliance with the queuing system. For me as a user, I love the greeter system but business owners might feel it's additional money to spend. But, the overall result is worth it. Review Source Response from WaitWell Inc. September 29, 2021 Thank you Beatrice for your detailed feedback. Our product is all about customer experience and we are happy to hear that WaitWell is helping your organization to deliver better customer experience. Ethan M. Network Security Engineer Information Technology and Services Used the software for: 6-12 months ### "Optimal solution for enhancing efficient service delivery" November 13, 2023 5.0 This is the right application for online bookings and appointments that I can recommend to other business enterprises. Clients on my portfolio have been getting the right services at the right time. Pros WaitWell gives me an opportunity to make appointments with our customers. Clients can book for services and meet with our sales team for engagements. It is more flexible that manual lineups since customers can join our queue system from their mobile phones. Cons The digital operations have enhanced quick service delivery and boosted our sales and marketing capacity. Review Source Response from WaitWell Inc. January 2, 2024 Thank you for your positive review of WaitWell! VR Verified Reviewer Manual Tester Information Technology and Services Used the software for: Less than 6 months ### "Review of waitwell" November 6, 2023 5.0 My experience is very positive with Waitwell. Actually, during covid-19 it helps me a lot to manage meeting. Pros The tool is user-friendly and very easy to start work on it. I help me to scheduled meeting/appointment for my clints. The software offers two-way SMS texting helps businesses for better decision making. Cons No product is perfect but the Waitwell customer support always available to help when needed. Review Source Response from WaitWell Inc. November 23, 2023 Thank you for highlighting that WaitWell is user-friendly and easy to use. We appreciate your positive feedback! Pankaj K. senior software engineer Computer Software Used the software for: 1-2 years ### "From Waiting Lines to Smiling Faces" November 6, 2023 5.0 Pros The real-time wait time updates were a game-changer. I always knew exactly how long I could expect to wait, which allowed me to plan my time accordingly. Cons I could see how certain customers might misuse the system to skip ahead in the queue or otherwise disrupt the waiting process. Hopefully WaitWell will put some restriction to avoid misusing the platform. Review Source Response from WaitWell Inc. November 23, 2023 We're pleased that WaitWell has been a game-changer for you as well. Be rest assured that we are constantly exploring measures to prevent disruptions and ensure a fair waiting process for everyone. Thanks for your valuable feedback! WN Wilfred N. Senior Software Consultant Financial Services Used the software for: 1-2 years ### "WaitWell... The best queue management and appointment scheduling system. " November 17, 2023 5.0 Since we started using WaitWell, we have never missed appointments as it sends reminders in real-time. It supports mobile application and everything is available online thus making wait-list management easier. Pros What i like best about WaitWell is how it saves much time. With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings. It makes it super easy to book appointments online and it saves much time. Cons One of the challenges is that one requires strong and stable internet to join virtual meetings with WaitWell. Review Source Response from WaitWell Inc. January 9, 2024 We're thrilled to hear that WaitWell has been such a time-saving and efficient solution for you! Thank you for sharing your insights. JL Joseph L. Associate General Manager Consumer Goods Used the software for: 2+ years ### "Expert waitlist management" November 5, 2023 5.0 Pros I like that WaitWell helps queue our customers in an orderly fashion. Very convenienent to operate. Cons Did not find any problem while using this brilliant software. Great to use daily. Review Source Response from WaitWell Inc. November 23, 2023 We appreciate your positive feedback and are thrilled to be part of your daily operations! AM Ameya M. Deputy General Manager Real Estate Used the software for: 2+ years ### "Real time updates on visits" November 20, 2023 5.0 Pros It provides real-time updates and allows for better visit and communication between businesses and our clients. Cons The dashboard can be made a little more sleek and colorful. Review Source Response from WaitWell Inc. January 2, 2024 We appreciate your feedback, and we're continually working on improving the user interface. Thank you for sharing your thoughts! MM Makandi M. Sales and Marketing Manager Hospitality Used the software for: 1-2 years ### "Superbodacious and futuristic Queue Management Tool. " November 20, 2023 5.0 WaitWell reduces wait times and makes queue management process seamless. Pros It's the best queue management that delivers better customer workflows.It reduces customers walkways and also delivers shorter customer service time.It is simple to schedule, reschedule and manage appointments with WaitWell. Cons There is no challenge that limits WaitWell to perform efficiently thus it meets our needs. Review Source Response from WaitWell Inc. January 2, 2024 Your feedback is greatly appreciated! JT James T. Country Chief Executive Investment Management Used the software for: 2+ years ### "A phenomenastic and magnarvelous Queue Management Software." November 16, 2023 5.0 Pros With WaitWell,it is fast to join virtual meetings as integrates when Microsoft Teams.It also makes it simple to book and manage appointments.Joining and managing queues is more efficient with WaitWell. Cons WaitWell meets all our organization requirements and I haven't seen any weakness whatsoever. Review Source Response from WaitWell Inc. January 9, 2024 Your positive feedback is much appreciated. TS Tarwuleh S. Relationship Manager Investment Management Used the software for: 1-2 years ### "Excellent queue management and appointment scheduling tool. " November 23, 2023 5.0 Pros WaitWell is an amazing and powerful queue management and appointment scheduling tool that ensures our customers can easily join a queue which reduces waiting time. It makes it extremely easy to track number of customers on our wait room. Cons Since we started using WaitWell until today we haven't experienced any downsides. Review Source Response from WaitWell Inc. January 2, 2024 Thank you, Tarwuleh, for reviewing WaitWell's queue management and appointment scheduling capabilities. Your feedback is greatly appreciated! SD Shayna D. Assistant Manager Government Relations Used the software for: 1-2 years ### "Easy and Functional" September 24, 2021 4.0 Pros Its simple to use and love the note feature that you can place to keep track of what your client may need. Cons Sometimes the texting feature doesn't work that great. I find people saying they texted the number and will be upset when it hasn't shown up. Review Source Response from WaitWell Inc. September 30, 2021 Hello Shayna. Thanks for taking the time to leave the review. The "notes" feature is very popular with staff because it's a great way to share information that helps staff ot deliver great service before the ticket is called, and in a way that is discreet and respectful of privacy. Thanks for the feebback about text delays. We rely on an SMS provider and there are occasional delays - these are normally a function of the the cell phone carriers themselves (Bell, Telus, etc) and are out of our control but we do track them and it's helpful to know when they are happening. Thanks again for the review and for choosing WaitWell. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.