--- title: "WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WaitWell the right Visitor Management solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/236054/WaitWell/reviews/" page_type: "reviews" language: "en" --- WaitWell 4.8 (102) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of WaitWell Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SK Samara Zuri K Director of Project Controls and FinanceInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions.“ June 21, 2026 PM Pretty M Project FacilitatorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “It has heavy initial setup meaning it is hard to implement for people with no initial experience with the platform.“ July 7, 2026 Manisha K Customer Support ExecutiveFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Real-time dashboards and notification features allow for instant visibility of customer status, thereby improving both the speed and quality of service delivery.“ July 13, 2026 RR Ramon R Office AssistantHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue.“ February 10, 2026 Manisha K Customer Support ExecutiveFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “As a Customer Support Executive, I am able to provide faster and more organized service to customers by leveraging its queue management, appointment scheduling, real-time customer status, and reporting features. “ July 13, 2026 JS Jones S Graphics DesignerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Our daily no-show rate dropped to almost zero because folks actually have money on the line now.“ July 6, 2026 Rachit Y Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls.“ June 22, 2026 DM DENNIS M IT ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My only concern is on pricing in that it is a bit expensive to acquire.“ December 10, 2023 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachit Y. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" June 22, 2026 5.0 Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. Pros Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. Cons Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. Switched from [Manual.to](https://www.capterra.com/p/10028113/Manual-to/) It was really getting tedious to do the work manually and it has been really easier now after switching to WaitWell Review Source Shreya P. Data Analyst Information Technology and Services Used the software for: 2+ years ### "WaitWell has made data analytics and queue management smarter, more accurate, and more effective." July 16, 2026 5.0 WaitWell effectively addresses challenges like disorganized queue management, limited operational visibility, and manual tracking. Previously, collecting and analyzing data from various sources was time-consuming, but now, with all the necessary information available on a single platform, the analysis process has become faster and more reliable. This allows our team to better measure service performance, identify potential bottlenecks early, and significantly improve both operational efficiency and customer satisfaction through data-driven decisions Pros From a Data Analyst's perspective, WaitWell has significantly simplified our analytical work by providing organized data on appointments, queue management, and visitor flow. The platform's real-time dashboard, clear reporting, and useful analytics make it possible to continuously monitor key performance indicators related to service times, wait times, and resource utilization. Based on these insights, our team makes more accurate decisions, identifies operational trends, and implements data-driven improvements to improve the customer experience. Cons My only professional comment about the platform is that some of its advanced features and enterprise capabilities may seem relatively expensive in the initial stages for small businesses with limited budgets. However, the business benefits achieved through improved operational efficiency, accurate data insights, reduced wait times, and better resource planning fully justify this investment and provide excellent returns in the long run. Review Source Radhika M. Full Stack Developer. Information Technology and Services Used the software for: Less than 6 months ### "Well Structured for Building and Supporting Appointment Based Applications" July 2, 2026 4.0 I've had a good overall experience. Rather than operating as just another application to integrate, WaitWell became a key reference point for understanding how appointment and queue processes should function across the system. It helped us deliver features with fewer requirement-related revisions, improved communication between technical and business teams, and decreased implementation uncertainty. It has worked successfully in enterprise consulting projects where dependability and process consistency are crucial, despite the fact that it takes some time to master its workflow and configuration paradigm. Pros My experience with WaitWell as a Full Stack Developer in an IT services and consulting firm has been more focused on business workflow implementation, integration, and validation than on day-to-day management. One thing I noticed was that the platform followed a defined approach for appointments and queue management, which made it easy to understand application behaviour before commencing development. During integration work, the workflow was predictable enough to map frontend and backend functions without continual need changes. Because the business process was well-defined, it made it easier for our team to estimate development effort from a planning perspective. Task management was also easier since development activities could be divided down according to distinct workflow stages instead of managing everything as a single feature. Because everyone used the same operating procedure, collaboration between developers, QA engineers, business analysts, and implementation teams went more smoothly. Access restrictions made testing various user roles easier, and security features matched the requirements of enterprise applications. On a few times, we called customer service with questions about installation, and the answers were helpful rather than generic. Considering the scope of capabilities available, I felt the platform delivered reasonable value for money on projects where appointment management was a fundamental necessity. Cons Understanding the whole workflow takes time because the platform contains multiple adjustable steps that influence application behaviour. During development, even simple workflow tweaks often required additional testing to guarantee they did not disrupt other sections of the system. Since many settings are configuration-driven, developers need to collaborate closely with implementation teams before making assumptions about how a feature should operate. The platform may provide more capability than is truly required for projects with relatively straightforward booking requirements. Review Source Jayashree B. Senior Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Reliable Platform for Modern Appointment and Queue Management" July 14, 2026 5.0 We implemented WaitWell as part of a client engagement focused on improving appointment scheduling and customer flow across multiple service locations. The platform reduced manual queue management, improved visibility into operational metrics, and provided a much better experience for both staff and visitors. The combination of online appointments, virtual queuing, automated notifications, and reporting significantly simplified day-to-day operations. Although the initial setup required planning and validation, the platform proved stable once configured and integrated well with the client's existing processes. Overall, it has been a dependable solution for organizations looking to modernize customer service operations without adding unnecessary complexity. Pros The biggest advantage for us was having appointment scheduling, virtual queues, and visitor management in a single platform instead of relying on separate tools. The workflow builder made it easier to configure different service types for each client location, while SMS notifications and self check-in reduced manual coordination at reception. The reporting dashboard also gave operations teams better visibility into wait times, service volumes, and staff utilization, making it easier to identify bottlenecks and improve daily scheduling. Cons The initial configuration requires careful planning, especially when multiple service locations, custom workflows, and notification rules are involved. Some administrative settings are spread across different sections of the portal, so new administrators need time before they become comfortable managing everything. We also found that testing workflow changes in a staging environment before moving them into production helped avoid configuration mistakes. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We needed a solution that offered more than appointment scheduling. WaitWell combined queue management, visitor flow, notifications, and reporting in one platform, reducing the need for multiple tools and improving the overall customer experience. Review Source Manisha K. Customer Support Executive Financial Services Used the software for: 1-2 years ### "An excellent solution for streamlining and enhancing customer service operations" July 13, 2026 5.0 WaitWell has effectively resolved our biggest challenges—long customer queues, disorganized appointment management, and service delays. As a Customer Support Executive, I am able to provide faster and more organized service to customers by leveraging its queue management, appointment scheduling, real-time customer status, and reporting features. This helps the team prioritize tasks and maintain service quality, even during peak hours. Using this platform has reduced customer wait times and complaints, while leading to a noticeable improvement in customer satisfaction. Additionally, our team's productivity has increased, communication has become more organized, and transparency has been brought to our entire service operation. Thanks to improved operational efficiency and a strong ROI, WaitWell has become a vital and reliable component of our customer service management. Pros WaitWell’s standout features to be its streamlined queue management and appointment scheduling systems. It helps organize customer wait times, simplifies the digital check-in process, and manages service requests more efficiently. Real-time dashboards and notification features allow for instant visibility of customer status, thereby improving both the speed and quality of service delivery. The platform’s performance has been consistently fast and reliable; it operates seamlessly even during peak hours. The onboarding process is simple and well-structured, enabling new teams to start using the platform effectively in a short time. The support team is professional and provides prompt assistance. The ROI relative to the pricing is satisfactory, as the business clearly benefits from an improved customer experience, reduced wait times, and a more productive workflow. Cons If there is room for improvement, it lies in the custom reporting and advanced analytics options. The platform could become even more useful if it offered more flexible dashboards and additional customization options to cater to diverse customer service needs. However, these minor points do not affect daily usage, and the platform appears to be continuously improving through regular updates. Review Source Tiya P. Data Analyst Information Technology and Services Used the software for: 1-2 years ### "WaitWell Enabled Smarter Queue Analytics and Operational Efficiency" July 12, 2026 5.0 WaitWell has effectively addressed our biggest challenges—long customer wait times, disorganized appointment data, and limited operational visibility. As a Data Analyst, I utilize its real-time dashboards, wait-time reports, and performance analytics to compare performance across different branches and timeframes. This has made it easier to identify trends, optimize resource allocation, and implement data-driven improvements. With the help of this platform, our reporting has become more accurate, decision-making has accelerated, and we have seen significant improvements in the customer experience. The organization has achieved a strong ROI driven by enhanced operational efficiency, time savings, and data-driven decisions. WaitWell has made our analysis process more reliable, structured, and results-oriented. Pros I find the greatest benefit of WaitWell to be its streamlined queue management and appointment scheduling capabilities. The platform offers real-time data visibility, making it easy to analyze critical metrics such as wait times, customer flow, and service performance. Its dashboards are clear and user-friendly, enabling rapid, data-driven decision-making. The platform's performance has been consistently reliable, even during periods of high user volume. The implementation and onboarding processes are well-structured, allowing the team to adopt the system quickly. The support team is responsive and provides timely resolutions to technical queries. In terms of pricing, the ROI has been positive; improved resource utilization, reduced wait times, and an enhanced customer experience have led to clear improvements in our operational efficiency. Cons my experience has been very positive. If there is room for improvement, it lies in the area of advanced custom reporting and analytics options. More flexible data visualization and additional filtering capabilities would be beneficial for certain complex business requirements. Additionally, some advanced configuration settings might present a slight learning curve for new users initially. However, these challenges can be easily managed through proper onboarding and the available documentation. Review Source SZK Samara Zuri K. Director of Project Controls and Finance Information Technology and Services Used the software for: 2+ years ### "I dare you to show me a better queue and appointment management platform than Waitwell" June 21, 2026 4.0 Our experience with Waitwell has been exceptional. Working within project controls and financial oversight, maintaining efficient operations, maximizing resource allocation and having clear visibility into service performance are our teams priority and Waitwell has helped achieve all three. It is a robust, all in one platform that has helped us reduce wait times, improve service coordination and remove much of the back-and-forth that previously slowed scheduling and service delivery . It has automated our virtual queuing and appointment booking, which has simplified day-to-day operations.The real-time dashboards and AI-powered insights through WaitWell Insights have given us stronger operational visibility by helping identify bottlenecks, monitor service demand and support data-driven staffing and capacity decisions. Overall, WaitWell has exceeded expectations, and I would highly recommend it to organizations looking to optimize service delivery, reduce operational costs and improve team productivity through a platform that is user-friendly and effective. Pros What standout immediately about Waitwell is its sleek and uncluttered interface that is easy to navigate and has helped our teams adopt it quickly and reduced the amount of training during implementation. I love the way Waitwell has helped us improve resource allocation and operational efficiency. Automating appointment scheduling and queue management had reduced idle time and improved staff utilization. Another major advantage has been reducing missed appointments and improving scheduling reliability. It offers automated reminders and notifications that have helped keep our teams aligned, resulting in better utilization of available service windows and minimizing disruptions. The reporting capabilities have also been valuable. Waitwell's real time dashboards and extensive builtin reporting allow us to monitor wait times, service demand, customer flow and operational performance in performance. These insights support faster decisions around staffing and workload balancing. Cons One limitation for our team has been the lack of full sync with Microsoft Calendar, which would make managing availability and avoid scheduling conflicts much easier. Although it is encouraging that improvements are already in progress. Another enhancement that would add value is automatic meeting check-in based on user location detection, which could simplify arrival and attendance workflows. Also additional flexibility in the location view would also be useful. If we would have multiple queue lines within the same location,it would improve our organization when different service types are managed by separate teams, especially when we have high volumes because colour coding alone is not enough Review Source Suhaiv S. Salesforce Developer Information Technology and Services Used the software for: 6-12 months ### "Reliable Appointment and Queue Management Platform with an Excellent User Experience" July 2, 2026 4.0 Overall my experience with WaitWell has been positive. The platform helped streamline appointment scheduling reduce wait time and improve the overall visitor experience. Staff members found the interface intuitive and customer appreciated the self-service booking process and timely notification. The reporting and queue management feature provided better visibility into daily operation allowing our team to make informed decision and improve service efficiency. While there is room for additional customization WaitWell has been a dependable solution that improved operational productivity and customer satisfaction. Pros WaitWell made it much easier to manage appointment and visitor flow from a single platform. The online booking process was simple for both staff and customer and automated notification helped reduce missed appointment. The dashboard provides a clear overview of queues and visitor activity while reporting feature make it easier to monitor performance and improve scheduling. The platform is easy to use reliable and integrate well into daily operation. Cons Initial configuration for complex workflow required some additional planning and setup. Certain reporting and customization option could be more flexible for organization with specialized requirement. During peak usage minor interface delay were occasionally noticeable and more advanced analytics would be a useful enhancement. Overall these limitation did not significantly affect the platform's day to day performance. Review Source PM Pretty M. Project Facilitator Education Management Used the software for: 2+ years ### "Maximising Efficiency and Data Insights " July 7, 2026 5.0 This platform has helped me bridge the gap between project logistics and student satisfaction by turning stressful waiting areas into organized virtual queues. Pros I like the data-driven scheduling because it provides clear bottleneck analytics that help optimize staff schedules during peak registration weeks. Cons It has heavy initial setup meaning it is hard to implement for people with no initial experience with the platform. Review Source DC Deepak C. mechanical design engineer Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Queue Management & Scheduling Solution" June 9, 2026 4.0 The overall experience of using WaitWell is positive, especially for businesses that need to manage customer flow efficiently. It helps reduce crowding and long physical lines by offering virtual queuing and appointment scheduling, which improves customer satisfaction and staff productivity. For security, it is not a dedicated solution it doesn’t offer surveillance, access control, or threat detection, but it can indirectly improve safety by reducing crowding and keeping basic check-in records Pros WaitWell software has several strengths that make it appealing for businesses managing queues and appointments. One major advantage is its ability to streamline customer flow through virtual queuing, reducing physical wait times and improving overall customer experience. In visitor management, it works reasonably well for simple check-ins and appointment scheduling. In restaurants, WaitWell performs strongly for waitlist and table queue management by allowing customers to join remotely and receive notifications, but it does not handle billing, inventory, or kitchen operations. For patient management, it is useful for appointment booking and reducing waiting room crowding, improving overall patient flow, but it does not include medical records, billing, or clinical features required for a complete healthcare system. Cons The price is relatively high, especially for small businesses with limited budgets. There can also be a learning curve when setting up advanced features or customizing workflows. Occasional technical glitches or limited flexibility in specific integrations, which can affect smooth operation. Review Source Response from WaitWell June 22, 2026 Thanks for such a thoughtful review! We're glad WaitWell has helped streamline customer flow and cut down on crowding across your queuing and scheduling. You're right that we focus on doing queue and appointment management really well, and we're always expanding what's possible, including more integrations and easier setup. We also work hard to make the platform worth every dollar, especially for smaller teams. Really glad it's been a positive experience! YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not Talked about enough." December 15, 2024 5.0 My overall experience with WaiWell is that Staff and students can join the queue from anywhere. Pros What I like most about WaitWell is the easy access i get when im on the go. Cons Theres currently nothing i like least about waitwell is that it should be n more advertised. Review Source AW Ali W. Director, Student Transitions and Success Centre Higher Education Used the software for: 1-2 years ### "Even I can use Waitwell easily! " September 28, 2022 5.0 Waitwell has improved our customer experience,and give us data that mininimizes our need for separate CRM software. The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen. Pros Waitwell is so user friendly! I have zero tech skills, and was able to create customized messaging for students/clients and configure settings to meet the changing needs of our unit. Anything I wasn't able to figure out, received very prompt attention from the Waitwell team. Their customer service is incredible! Cons In truth, this product work so well, I have no issues. While definitely, not a con, the only challenge I had was pacing myself. There are so many ways to integrate Waitwell, I wanted to use everything at once. Start simple add, and more features as you become familiar with the system. Trying to use everything at first slowed implementation. Review Source Response from WaitWell November 23, 2023 Delighted that WaitWell's user-friendliness empowers you! Our team's prompt attention to customer needs is always a priority. Thank you for the insight on pacing integration, and for your positive feedback! AB Arindam B. Senior Manager E-Learning Used the software for: 1-2 years ### "Cutting-edge, secure, and efficient time management software" November 12, 2023 4.0 Pros WaitWell is thoroughly developed and takes into account both our business and the final user. It enables us to devote more of our time and resources to delivering first-rate customer service and less to client management. Cons There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand. Review Source Response from WaitWell January 2, 2024 We're thrilled that WaitWell has enabled you to excel in customer service. WaitWell offers flexibility for tailoring the interface to your brand, and we're open to your suggestions for further customization. Please reach out. Thank you for sharing your feedback! BS Biswajit S. Senior Manager E-Learning Used the software for: 6-12 months ### "Software that is well-designed to help businesses manage lines and schedule appointments" November 12, 2023 5.0 Pros Because Waitwell is so user-friendly and effective, we never miss a deadline. It assists with booking management and even reminds participants to arrive. Cons While juggling many schedules can occasionally be challenging, it is manageable. Review Source Response from WaitWell December 7, 2023 We're delighted that WaitWell's user-friendliness and effectiveness help you meet deadlines and streamline your work. If you're still encountering challenges with multiple schedules, please don't hesitate to reach out with details, and we'll gladly provide assistance. Thanks for sharing your insights! DH Dennis H. President Consumer Services Used the software for: 6-12 months ### "WaitWell Queue Management" September 22, 2021 5.0 WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions. Pros On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management. Cons The system has worked so well that it is difficult to single out anything that we do not like. Review Source Response from WaitWell September 23, 2021 Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization. MM Mark M. Quality Control Specialist Utilities Used the software for: 6-12 months ### "An excellent and exceptional tool for making appointments. " November 21, 2023 5.0 WaitWell is intuitive, user friendly and highly customizable to suit your needs. It has a very nice and friendly interface making it simple and easy to use and manage. Also, it provides an easy way to improve and support my working experience and it saves much time. Pros WaitWell is an amazing and incredible tool for making appointments and it saves much time. What i like best about it is that we can easily track the status of waitlist. It has really been easy to manage appointments and attend to the customers on the wait list easily and quickly. I like its interface which is very nice and friendly. Cons We have not experienced any difficulties while using WaitWell. So far so good. Review Source Response from WaitWell January 2, 2024 Your feedback on WaitWell's intuitiveness, user-friendliness, and customization options is greatly appreciated, and we're pleased that it has improved and saved you valuable time in your work! JG Joyce G. General Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Efficiently queueing up with WaitWell" November 16, 2023 5.0 Pros It is a joyride to use WaitWell for our retail and walkin customers. The alerts and notifications are top notch service. Cons The UI can be improved for new staffs to use it effortlessly. Review Source Response from WaitWell January 9, 2024 We're delighted to hear that WaitWell is a joyride for your customers. Thank you for your feedback on the user interface; we're continually working to enhance the user experience, let us know what changes you'd like to see! BW Beatrice W. Finance and Administration Manager Machinery Used the software for: 1-2 years ### "Best at queueing and assigning visitors to customer attendants" November 16, 2023 5.0 Pros I like the product features and stability. It provide valuable data of our visitors that helps us improve our processes. Cons I have no complain, continue improving the features Review Source Response from WaitWell January 9, 2024 Thank you for your positive feedback on WaitWell's product features and stability. We appreciate your support and will continue to work on improving the features! OA Omar A. Assistant manager Government Relations Used the software for: 1-2 years ### "Fantastic Software" September 23, 2021 5.0 People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them. Pros People don't need to line up in the cold, heat or rain. Also, the clerks don't feel so stress out because they don't see a huge lineup in front of them anymore. Cons Honestly there's nothing wrong with the software if people use it correctly. For example, the system will ask them to come to till 2 & they don't pay attention to their phone message. They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them. Review Source Response from WaitWell September 29, 2021 Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location. MS Matthew S. Brand Marketing Manager Medical Devices Used the software for: 1-2 years ### "Alignment guaranteed" November 9, 2023 5.0 Pros I like how WaitWell aligns our workers beautifully and in order. It creates peace and avoids chaos outside our sites. Cons The user interface can be improved to make it look sober. Review Source Response from WaitWell December 7, 2023 We appreciate your feedback! We're continuously working on enhancements, and your input is valuable. KM Komal M. Talent Acquisition Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unique visitors solution" November 20, 2023 5.0 Pros I like how WaitWell lucidly solves the problem of incoming visitors by monitoring their visits. Cons Well, I have not experienced anything awkward thus far. Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Komal! IV Ivy V. Manager Government Relations Used the software for: 1-2 years ### "Very efficient & convenient" September 23, 2021 5.0 I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer. Pros People doesn't need to wait out in the cold, rain or heat. They can wait in the comfort of the own vehicles. As well, the clerks don't stress out as much seeing the line up. Cons If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line. But we usually can help them out anyways. Review Source Response from WaitWell September 30, 2021 Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell. SJ Sonika J. Associate Quality Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Slpendid benefits of using WaitWell" November 20, 2023 5.0 Pros WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction. Cons Based on our usage, we find absolutely no negative reasons to highlight about it. Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, Sonika! RB Rick B. Senior Manager, Supplier Diversity Retail Used the software for: 1-2 years ### "WaitWell Review" November 6, 2023 5.0 Pros It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point. Cons I have zero complaints against this lovely software for visitor management. Love it. Review Source Response from WaitWell December 7, 2023 Thank you for your feedback! We're thrilled that WaitWell's versatility in visitor management and queue functionality aligns with your needs. BM Bosco M. Senior HR Manager Hospital & Health Care Used the software for: 1-2 years ### "The Game Changer in Booking Appoitments " November 13, 2023 4.0 Pros I like the visitor tracking features The reminder features ensures no missing appointments Booking appointments is easy thanks to online booking Cons It has effortlessly delivered as expected and therefore I'm contented Review Source Response from WaitWell January 2, 2024 Thank you for your positive feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.