# Page 2 | WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WaitWell the right Visitor Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236054/WaitWell/reviews --- WaitWell 4.9 (86) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of WaitWell ## Showing most helpful reviews Showing 26-50 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Guinet J. Partner Printing Used the software for: 2+ years ### "WaitWell offers a digital pathway towards excellence in appointment bookings and management." June 2, 2026 5.0 WaitWell has given us the flexibility and convenience for us to schedule appointments with our clients without wasting anyone's time. It has given us a smooth digital transition experience from physical bookings to virtual bookings where clients get to see an available time slot and book for appointment instead of having to come to our stores and spend hours waiting to be attended to. With WaitWell, our clients get to conveniently book for an appointment and comfortably wait wherever they are for their time to visit our store to reach so that they come and get attended to quickly without wasting any time. Pros We are having an exemplary partnership experience with WaitWell and it has streamlined our appointment scheduling, making it easy and smooth for our clients to book for services. Before our digital transition, we had challenges with build up on clients at our store waiting to be attended, but with WaitWell, we get to use virtual queues where only the clients scheduled to be attended do have to come to the office at that specific time. WaitWell has excellent client engagement tools which allow us to keep a constant reach with the clients about their bookings and the time they need to be at the store without having to come early and waste time in the waiting room. Cons Our entire experience from the initial setup to now has been very seamless, with no issues at all to deal with. The interface has been straightforward making it easy to interact with all the features. Review Source CO Chance O. Owner Insurance Used the software for: 2+ years ### "Awesome Que management" November 26, 2025 4.0 We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like. Pros It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell. Cons Sometimes there are connectivity issues where people are texting in and it's not placing them in the que. Review Source Response from WaitWell November 28, 2025 Thank you, Chance, for your review! Unfortunately, WaitWell isn’t always able to control connectivity issues related to cellphone carriers or Wi-Fi networks. That said, we’re happy to guide you through steps that can help mitigate this when it occurs. YS Yusuf S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not Talked about enough." December 15, 2024 5.0 My overall experience with WaiWell is that Staff and students can join the queue from anywhere. Pros What I like most about WaitWell is the easy access i get when im on the go. Cons Theres currently nothing i like least about waitwell is that it should be n more advertised. Review Source JK Joshua K. Business analyst Accounting Used the software for: Less than 6 months ### "Easy and convenient! " March 13, 2026 5.0 I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. Pros I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. Cons Nothing! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. Review Source Response from WaitWell March 16, 2026 Thank you Joshua! I am so glad that you had a great experience using WaitWell at an Alberta registry. amit S. Technical Lead Program Development Used the software for: 6-12 months ### "Organized Queue Management" December 13, 2024 5.0 Great for managing queues efficiently and improving the experience for both staff and clients. Pros We used it in our office to manage walk-ins, and it reduced wait times by sending notifications when it was a client’s turn. Cons Customizing the notification templates took a bit of effort, but once done, it worked seamlessly. Review Source CC Cindy C. Desarrollador Program Development Used the software for: Less than 6 months ### "Excwlente recomendados " December 17, 2024 5.0 Excelente recomendado exitosamente defikitivamente Pros Fue extraordinaria esa aplicacion Valio la pena Cons El proceso fue algo lentito pero se logro Review Source TN Thang N. Managed Services Information Technology and Services Used the software for: 2+ years ### "A good choice for medical service." November 20, 2023 4.0 WaitWell helped me to design an optimal workflow tailored to our every business need. Pros WaitWell provides users with personalized coaching from licensed therapists, helping them cope with their daily stressors. It also offers a range of features, including guided meditations. Cons The cost is expensive and may not be covered by insurance. Sometimes, this may make it difficult for some individuals to use. Review Source AW Ali W. Director, Student Transitions and Success Centre Higher Education Used the software for: 1-2 years ### "Even I can use Waitwell easily! " September 28, 2022 5.0 Waitwell has improved our customer experience,and give us data that mininimizes our need for separate CRM software. The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen. Pros Waitwell is so user friendly! I have zero tech skills, and was able to create customized messaging for students/clients and configure settings to meet the changing needs of our unit. Anything I wasn't able to figure out, received very prompt attention from the Waitwell team. Their customer service is incredible! Cons In truth, this product work so well, I have no issues. While definitely, not a con, the only challenge I had was pacing myself. There are so many ways to integrate Waitwell, I wanted to use everything at once. Start simple add, and more features as you become familiar with the system. Trying to use everything at first slowed implementation. Review Source Response from WaitWell November 23, 2023 Delighted that WaitWell's user-friendliness empowers you! Our team's prompt attention to customer needs is always a priority. Thank you for the insight on pacing integration, and for your positive feedback! AW Annie W. Business Analyst / Project Manager Retail Used the software for: 6-12 months ### "Great Application & Service!" September 28, 2021 4.0 Extraordinary! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier. Pros The software is user-friendly and easy to to configure. The performance is great too! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health & safety protocols and social distancing. Cons No software is perfect, and there are always room for improvements. Here are some recommendations 1. Ability to move stores between regions and have better restrictions for reporting at the director levels 2. Easier way to manage permissions for staff members across multiple stores and regions 3. Customizable colours for branding 4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment 5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions 6. Multi-lingual language support for custom inputs Reason for choosing WaitWell During our selection process, we piloted with another company in parallel. We chose WaitWell instead because we liked working with \[SENSITIVE CONTENT\]. He provided exceptional customer service, made the implementation process extremely easy, and flexible with requests. We enjoyed working closely with WaitWell on improvements as they demonstrated a valuable partnership. Review Source Response from WaitWell September 30, 2021 Annie, thanks so much for this very detailed feedback. WaitWell is a learning organization and we are always working hard to improve our software so that it better meets the needs of our customers. Glentel has been amazing to work with and has helped us to refine our product to better suit the Enterprise market. We are happy to hear that you have had a good experience with our Product Management team and we will make sure the feedback you provide here makes its way back to them. Thanks again for choosing WaitWell. Abhishek R. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "WaitWell Easy Management Tool" November 12, 2023 5.0 WaitWell assists customers in avoiding lineups so they can freely explore. Nice and receptive to ideas is the personnel. Everything has gone really well with excellent line management and supportive staff. Pros WaitWell makes it easy and quick for me to complete my everyday activities. As easy to use as it was when I first tried it. I like that it saves time for our customers and makes our work better. It's great because WaitWell also handles the lineup of folks that arrive early for our daily meetings. Cons This software is good but schedules can be tricky to manage. Overall, it works well but the price might be high for smaller groups. Review Source Response from WaitWell January 2, 2024 We're delighted that WaitWell offers you a seamless experience, and we're committed to ongoing platform improvements, including Microsoft Outlook integration and upcoming Google Calendar integration, to enhance scheduling. Our pricing is tailored to meet client needs, and we welcome discussions about our pricing strategy. Feel free to reach out to us! KY Kate Y. Academic UG Advising Officer Primary/Secondary Education Used the software for: 6-12 months ### "WaitWell was a THE solution to organizing our student traffic." November 3, 2022 5.0 Our overall experience has been very positive. We are less than a year out - but I am looking forward to seeing a year's worth of statistics and the ebbs and flows in our traffic. Pros The software is easy to use on both the front and back ends. I like the controls that we have as administrators once it is all set up. We have dealt mainly with \[SENSITIVE CONTENT\] - she is amazing and so responsive. Works to understand our needs; then tries different ways to accommodate it. Also teaches us what we can do on our own. Cons I, honestly, can't think of a con. It was a change in culture and processes - so we are waiting for the students to catch on and for other offices on campus to join. We were one of the earlier adopters of the technology. But, students are super responsive - I don't anticipate any issues when we introduce a new online booking system that differs from what we currently use. Review Source Response from WaitWell November 23, 2023 Thank you for sharing your experience with WaitWell! We're delighted that you find the software easy to use on both ends. It's always rewarding to see customers appreciate our commitment to great support! DM DENNIS M. IT Manager Retail Used the software for: 1-2 years ### "Enhance your booking with 'WaitWell'" December 10, 2023 5.0 It has helped us digitize and integrate various business departments which has eased/ shortened the processes and enhanced proper tracking, scheduling & overall reporting. Pros It is user-friendly with a dashboard that is easy to use & understand. It has all the relevant reports that cover all areas of an organization. It is available 24/7 and therefore can be easily accessed. Cons I don't have any disadvantages with this software. My only concern is on pricing in that it is a bit expensive to acquire. Reason for choosing WaitWell The Overall functionality starting with easy & quick setup, easy training and pricing are the factors that we considered most before we settled for this software. Review Source Response from WaitWell December 28, 2023 Thank you, Dennis, for your review. We are so happy to hear that WaitWell has helped your organization to digitize service operations and get better insights into operations. Dominic C. Product Owner Financial Services Used the software for: 6-12 months ### "Excellent tool for improving customer service" November 8, 2023 5.0 Our customers can easily access our services from their mobile devices and book appointments with our staff from anywhere. We no longer need manual queues for quick service delivery. Pros WaitWell has flexible features that can be customized suit ideal business customer workflow. It enables our clients to book appointments and consult customer service team on our products. Cons The customer service delivery system has improved with WaitWell and I have no complain. Review Source Response from WaitWell December 7, 2023 It's great to hear that WaitWell's flexible features allow customization to suit your ideal workflow. Thank you! AB Arindam B. Senior Manager E-Learning Used the software for: 1-2 years ### "Cutting-edge, secure, and efficient time management software" November 12, 2023 4.0 Pros WaitWell is thoroughly developed and takes into account both our business and the final user. It enables us to devote more of our time and resources to delivering first-rate customer service and less to client management. Cons There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand. Review Source Response from WaitWell January 2, 2024 We're thrilled that WaitWell has enabled you to excel in customer service. WaitWell offers flexibility for tailoring the interface to your brand, and we're open to your suggestions for further customization. Please reach out. Thank you for sharing your feedback! FN Flora N. Senior Accountant. Information Technology and Services Used the software for: 1-2 years ### "The Prodigious and Classical Appointment scheduling software." November 19, 2023 5.0 The customer service providers are always available for us 24/7 ,anytime we reach out for any assistance they respond to us so quickly. Pros Offers very customizable workflows for management of our waiting areas. Reminds us of scheduled and booked appointments . It has helped us to serve all our customers better ensuring that they do not spend most time in the waiting room. Cons It has been the best since we started using the tool in managing our waiting bays. Review Source Response from WaitWell January 9, 2024 Your comments on our customer service team's availability and responsiveness are highly valued. Thank you for sharing your thoughts! Beatrice A. Registry Agent Government Administration Used the software for: 6-12 months ### "Innovative, Safe and Effective Time Management Software" September 28, 2021 5.0 The business problem we are solving is basically safe management of queues in order to provide top-notch customer service to clients. Some of the benefits we have realized are increased customer satisfaction, lots of referrals, repeat visits, increased effectiveness, efficiency, and productivity. Pros Waitwell is a very straightforward and convenient software to use. Integrating it into the Registry was very seamless. Some of the features I love most are the fact that you can place clients on hold, increase the priority (e.g. Seniors) of clients to be served, and safe management of queue without overcrowding the office. Cons With the use of Waitwell software, the services of a greeter will still be needed at the door to coordinate people's compliance with the queuing system. For me as a user, I love the greeter system but business owners might feel it's additional money to spend. But, the overall result is worth it. Review Source Response from WaitWell September 29, 2021 Thank you Beatrice for your detailed feedback. Our product is all about customer experience and we are happy to hear that WaitWell is helping your organization to deliver better customer experience. BS Biswajit S. Senior Manager E-Learning Used the software for: 6-12 months ### "Software that is well-designed to help businesses manage lines and schedule appointments" November 12, 2023 5.0 Pros Because Waitwell is so user-friendly and effective, we never miss a deadline. It assists with booking management and even reminds participants to arrive. Cons While juggling many schedules can occasionally be challenging, it is manageable. Review Source Response from WaitWell December 7, 2023 We're delighted that WaitWell's user-friendliness and effectiveness help you meet deadlines and streamline your work. If you're still encountering challenges with multiple schedules, please don't hesitate to reach out with details, and we'll gladly provide assistance. Thanks for sharing your insights! Ethan M. Network Security Engineer Information Technology and Services Used the software for: 6-12 months ### "Optimal solution for enhancing efficient service delivery" November 13, 2023 5.0 This is the right application for online bookings and appointments that I can recommend to other business enterprises. Clients on my portfolio have been getting the right services at the right time. Pros WaitWell gives me an opportunity to make appointments with our customers. Clients can book for services and meet with our sales team for engagements. It is more flexible that manual lineups since customers can join our queue system from their mobile phones. Cons The digital operations have enhanced quick service delivery and boosted our sales and marketing capacity. Review Source Response from WaitWell January 2, 2024 Thank you for your positive review of WaitWell! DH Dennis H. President Consumer Services Used the software for: 6-12 months ### "WaitWell Queue Management" September 22, 2021 5.0 WaitWell staff have been great to work with and they are always willing to listen to enhancement suggestions. Pros On a typical business day we could have had as many as 10 to 30 people inside our office, in line, at any one time. We knew that proper COVID distancing was going to give a problem and subsequent mandated restrictions drastically reduced the number of customers we could have in our office. We also knew that we couldn't expect our customers to line up outside in freezing temperatures. Desperate times call for unique solutions. Initially the new virtual queueing system gave us a bit of cause for concern simply because it was new and was a different way of doing business. However, looking back, it was definitely the right decision. We have had great reviews from customers and in addition, our staff appreciate the professional organization of the work flow. We have gained operational efficiencies and we now have additional statistical data to assist with our day to day management. Cons The system has worked so well that it is difficult to single out anything that we do not like. Review Source Response from WaitWell September 23, 2021 Thank you Dennis for the positive review. Changing to a digital queue is a significant change for any organization but your staff really rose to the challenge and we are happy to see the change paying off for your organization. MPM Martha Patton M. Executive IT Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Saves time and ensures credibility" November 16, 2023 5.0 Pros WaitWell assists us in automating scheduling processes, we are able to save time, reduce errors, and focus on delivering better service. Cons A steep learning scope needs to be addressed promptly. Review Source Response from WaitWell January 9, 2024 We're glad to hear that WaitWell is helping you save time and enhance service delivery. Thank you for your feedback! VR Verified Reviewer Manual Tester Information Technology and Services Used the software for: Less than 6 months ### "Review of waitwell" November 6, 2023 5.0 My experience is very positive with Waitwell. Actually, during covid-19 it helps me a lot to manage meeting. Pros The tool is user-friendly and very easy to start work on it. I help me to scheduled meeting/appointment for my clints. The software offers two-way SMS texting helps businesses for better decision making. Cons No product is perfect but the Waitwell customer support always available to help when needed. Review Source Response from WaitWell November 23, 2023 Thank you for highlighting that WaitWell is user-friendly and easy to use. We appreciate your positive feedback! DSC Dilip Singh C. Senior software engineer Computer Software Used the software for: 1-2 years ### "The Best Way to Manage Lines and Appointments, Period" November 13, 2023 5.0 Pros It is a one-stop shop for all of your line management and appointment scheduling needs. It can be customized to fit the specific needs of your business, regardless of size or industry. Cons WaitWell software is a good solution for businesses that have high customer traffic and need to manage long lines and wait times. However, it may not be necessary for businesses with lower customer traffic or that do not have a problem with long lines. Review Source Response from WaitWell January 2, 2024 Thank you for sharing your feedback and for highlighting how WaitWell is designed to cater to a wide range of businesses. We're constantly improving to meet diverse needs! Pankaj K. senior software engineer Computer Software Used the software for: 1-2 years ### "From Waiting Lines to Smiling Faces" November 6, 2023 5.0 Pros The real-time wait time updates were a game-changer. I always knew exactly how long I could expect to wait, which allowed me to plan my time accordingly. Cons I could see how certain customers might misuse the system to skip ahead in the queue or otherwise disrupt the waiting process. Hopefully WaitWell will put some restriction to avoid misusing the platform. Review Source Response from WaitWell November 23, 2023 We're pleased that WaitWell has been a game-changer for you as well. Be rest assured that we are constantly exploring measures to prevent disruptions and ensure a fair waiting process for everyone. Thanks for your valuable feedback! JG Joyce G. General Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Efficiently queueing up with WaitWell" November 16, 2023 5.0 Pros It is a joyride to use WaitWell for our retail and walkin customers. The alerts and notifications are top notch service. Cons The UI can be improved for new staffs to use it effortlessly. Review Source Response from WaitWell January 9, 2024 We're delighted to hear that WaitWell is a joyride for your customers. Thank you for your feedback on the user interface; we're continually working to enhance the user experience, let us know what changes you'd like to see! WN Wilfred N. Senior Software Consultant Financial Services Used the software for: 1-2 years ### "WaitWell... The best queue management and appointment scheduling system. " November 17, 2023 5.0 Since we started using WaitWell, we have never missed appointments as it sends reminders in real-time. It supports mobile application and everything is available online thus making wait-list management easier. Pros What i like best about WaitWell is how it saves much time. With it, it's very easy and simple to join and manage queues and it seamlessly integrates with Zoom making it easy and straightforward to join virtual meetings. It makes it super easy to book appointments online and it saves much time. Cons One of the challenges is that one requires strong and stable internet to join virtual meetings with WaitWell. Review Source Response from WaitWell January 9, 2024 We're thrilled to hear that WaitWell has been such a time-saving and efficient solution for you! Thank you for sharing your insights. 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