# Page 3 | WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WaitWell the right Visitor Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236054/WaitWell/reviews --- WaitWell 4.9 (86) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of WaitWell ## Showing most helpful reviews Showing 51-75 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Beatrice W. Finance and Administration Manager Machinery Used the software for: 1-2 years ### "Best at queueing and assigning visitors to customer attendants" November 16, 2023 5.0 Pros I like the product features and stability. It provide valuable data of our visitors that helps us improve our processes. Cons I have no complain, continue improving the features Review Source Response from WaitWell January 9, 2024 Thank you for your positive feedback on WaitWell's product features and stability. We appreciate your support and will continue to work on improving the features! JL Joseph L. Associate General Manager Consumer Goods Used the software for: 2+ years ### "Expert waitlist management" November 5, 2023 5.0 Pros I like that WaitWell helps queue our customers in an orderly fashion. Very convenienent to operate. Cons Did not find any problem while using this brilliant software. Great to use daily. Review Source Response from WaitWell November 23, 2023 We appreciate your positive feedback and are thrilled to be part of your daily operations! OA Omar A. Assistant manager Government Relations Used the software for: 1-2 years ### "Fantastic Software" September 23, 2021 5.0 People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them. Pros People don't need to line up in the cold, heat or rain. Also, the clerks don't feel so stress out because they don't see a huge lineup in front of them anymore. Cons Honestly there's nothing wrong with the software if people use it correctly. For example, the system will ask them to come to till 2 & they don't pay attention to their phone message. They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them. Review Source Response from WaitWell September 29, 2021 Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location. AM Ameya M. Deputy General Manager Real Estate Used the software for: 2+ years ### "Real time updates on visits" November 20, 2023 5.0 Pros It provides real-time updates and allows for better visit and communication between businesses and our clients. Cons The dashboard can be made a little more sleek and colorful. Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, and we're continually working on improving the user interface. Thank you for sharing your thoughts! MS Matthew S. Brand Marketing Manager Medical Devices Used the software for: 1-2 years ### "Alignment guaranteed" November 9, 2023 5.0 Pros I like how WaitWell aligns our workers beautifully and in order. It creates peace and avoids chaos outside our sites. Cons The user interface can be improved to make it look sober. Review Source Response from WaitWell December 7, 2023 We appreciate your feedback! We're continuously working on enhancements, and your input is valuable. MM Makandi M. Sales and Marketing Manager Hospitality Used the software for: 1-2 years ### "Superbodacious and futuristic Queue Management Tool. " November 20, 2023 5.0 WaitWell reduces wait times and makes queue management process seamless. Pros It's the best queue management that delivers better customer workflows.It reduces customers walkways and also delivers shorter customer service time.It is simple to schedule, reschedule and manage appointments with WaitWell. Cons There is no challenge that limits WaitWell to perform efficiently thus it meets our needs. Review Source Response from WaitWell January 2, 2024 Your feedback is greatly appreciated! KM Komal M. Talent Acquisition Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unique visitors solution" November 20, 2023 5.0 Pros I like how WaitWell lucidly solves the problem of incoming visitors by monitoring their visits. Cons Well, I have not experienced anything awkward thus far. Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Komal! JT James T. Country Chief Executive Investment Management Used the software for: 2+ years ### "A phenomenastic and magnarvelous Queue Management Software." November 16, 2023 5.0 Pros With WaitWell,it is fast to join virtual meetings as integrates when Microsoft Teams.It also makes it simple to book and manage appointments.Joining and managing queues is more efficient with WaitWell. Cons WaitWell meets all our organization requirements and I haven't seen any weakness whatsoever. Review Source Response from WaitWell January 9, 2024 Your positive feedback is much appreciated. IV Ivy V. Manager Government Relations Used the software for: 1-2 years ### "Very efficient & convenient" September 23, 2021 5.0 I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer. Pros People doesn't need to wait out in the cold, rain or heat. They can wait in the comfort of the own vehicles. As well, the clerks don't stress out as much seeing the line up. Cons If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line. But we usually can help them out anyways. Review Source Response from WaitWell September 30, 2021 Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell. TS Tarwuleh S. Relationship Manager Investment Management Used the software for: 1-2 years ### "Excellent queue management and appointment scheduling tool. " November 23, 2023 5.0 Pros WaitWell is an amazing and powerful queue management and appointment scheduling tool that ensures our customers can easily join a queue which reduces waiting time. It makes it extremely easy to track number of customers on our wait room. Cons Since we started using WaitWell until today we haven't experienced any downsides. Review Source Response from WaitWell January 2, 2024 Thank you, Tarwuleh, for reviewing WaitWell's queue management and appointment scheduling capabilities. Your feedback is greatly appreciated! SJ Sonika J. Associate Quality Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Slpendid benefits of using WaitWell" November 20, 2023 5.0 Pros WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction. Cons Based on our usage, we find absolutely no negative reasons to highlight about it. Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, Sonika! SD Shayna D. Assistant Manager Government Relations Used the software for: 1-2 years ### "Easy and Functional" September 24, 2021 4.0 Pros Its simple to use and love the note feature that you can place to keep track of what your client may need. Cons Sometimes the texting feature doesn't work that great. I find people saying they texted the number and will be upset when it hasn't shown up. Review Source Response from WaitWell September 30, 2021 Hello Shayna. Thanks for taking the time to leave the review. The "notes" feature is very popular with staff because it's a great way to share information that helps staff ot deliver great service before the ticket is called, and in a way that is discreet and respectful of privacy. Thanks for the feebback about text delays. We rely on an SMS provider and there are occasional delays - these are normally a function of the the cell phone carriers themselves (Bell, Telus, etc) and are out of our control but we do track them and it's helpful to know when they are happening. Thanks again for the review and for choosing WaitWell. RB Rick B. Senior Manager, Supplier Diversity Retail Used the software for: 1-2 years ### "WaitWell Review" November 6, 2023 5.0 Pros It is a very versatile software for visitor management and queue purposes. User friendly interface is a plus point. Cons I have zero complaints against this lovely software for visitor management. Love it. Review Source Response from WaitWell December 7, 2023 Thank you for your feedback! We're thrilled that WaitWell's versatility in visitor management and queue functionality aligns with your needs. EC Erica C. Assistant Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Visitor Management made easy with waitwell" November 21, 2023 5.0 I like how it has helped us run our business with ease Pros Waitwell does a great job in ensuring orderliness and free flow of business Cons there hasnt been any issues for me while using it Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Erica! BM Bosco M. Senior HR Manager Hospital & Health Care Used the software for: 1-2 years ### "The Game Changer in Booking Appoitments " November 13, 2023 4.0 Pros I like the visitor tracking features The reminder features ensures no missing appointments Booking appointments is easy thanks to online booking Cons It has effortlessly delivered as expected and therefore I'm contented Review Source Response from WaitWell January 2, 2024 Thank you for your positive feedback! HK Hiram K. Administrator Hospital & Health Care Used the software for: 1-2 years ### "The Ideal Scheduling Software For Business " November 8, 2023 5.0 Pros I like that WaitWell is easy to use and all bookings can be done online The software comes with great visitor management features It makes appointment scheduling a breeze Cons It has been a smooth experience and no major issues Review Source Response from WaitWell December 7, 2023 We're committed to providing a user-friendly experience. Thank you for sharing your positive feedback! CM Christina M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "MMI Survey" March 20, 2023 4.0 Customer Service has always been great to respond to our needs. Pros We're able to track and have patients put themselves in the queue from the luxury of their own home. Cons When we first started with waitwell we wanted a certain queue; I cannot remember what it was at this time however we managed to change our workflow Review Source Response from WaitWell March 21, 2023 Hello Christina. Thanks for the review. We are always happy to work with you to improve your clinic workflow. We have actually added a number of new features. We'll be reaching out regarding a webinar for clinic managers using WaitWell soon. Thanks for choosing WaitWell. MM Mary M. Operations Officer Food Production Used the software for: 6-12 months ### "An outstanding and incredible queue management tool. " November 19, 2023 5.0 Pros With the help of WaitWell, it is very easy to book appointments and it saves much time and effort. It reduces wait time and delivers a very short service time. I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive. Cons I really pleased with what WaitWell delivers and i highly recommend it to others. Review Source Response from WaitWell January 9, 2024 We're pleased to hear that you highly recommend WaitWell. Thank you for the review! SM Samuel M. Accountant Hospital & Health Care Used the software for: 1-2 years ### "Best Software For managing Visitors " November 14, 2023 5.0 Pros When it comes to visitor management, WaitWell offers best features and is very capable. It supports mobile use and booking/scheduling online is easy Cons Everything about WaitWell has been great and no issues at all. Review Source Response from WaitWell January 2, 2024 We're thrilled to hear that WaitWell excels in visitor management and that you've had a great experience with no issues! DF Dustin F. Lift Ops Manager Hospitality Used the software for: 1-2 years ### "waitwell" October 11, 2022 5.0 Long implementation (that was mainly due to the nature of our business) but great customer service team that worked with us at a very fast pace to make changes and improvements. Pros ability to communicate with our guests while they are on or off-site Cons It was a challenge to have guests show up on time. Review Source Response from WaitWell November 23, 2023 Thanks for reviewing WaitWell. It is exciting to hear that our system facilitated seamless communication with your guests! HN Hellen N. Sales and marketing team lead Information Technology and Services Used the software for: 1-2 years ### "The Sovereign and polished Waitlist status Management tool." November 22, 2023 5.0 Pros Easy to track on the number of customers in our wait room It has a good interface and clean userfriendly. Cons We have never experienced any challenges while working with the software. Supports in mobile use Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, Hellen! JP Jaiveer P. Business Development Manager Education Management Used the software for: 2+ years ### "Praisworthy scheduling skills" November 15, 2023 5.0 Pros I am a big fan of WaitWell as it allows me to schedule and queue up clients for investment seminars. Cons There is nothing I can dislike about WaitWell. Review Source Response from WaitWell January 2, 2024 We greatly appreciate your positive comments! AC Ahsanat C. Personal Branding Strategist Writing and Editing Used the software for: 2+ years ### "Fantastic waiting operations" November 16, 2023 5.0 Pros It is the most reliable software for making clients wait digitally. The mobile access is amazing too. Cons In my experience, I have not seen negative thing about WaitWell. Review Source Response from WaitWell January 9, 2024 We're thrilled to hear that you find WaitWell fantastic! LS Leonard S. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "WaitWell was the right choice" September 17, 2021 5.0 Pros This product is so easy to use and they are on top of the implementation process. Cons We didn't purchase enough text messages to start and that was rectified real fast. Reason for choosing WaitWell WaitWell came with a great recommendation and it has lived up to every word. Review Source Response from WaitWell September 22, 2021 Thanks for the positive review, Leonard. We are so happy that WaitWell has helped you to manage walk in patients at your busy medical practice. Thanks for the early support. AB Alex B. Aerial Park Supervisor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Waitwell Review" September 22, 2021 5.0 Waitwell has helped my days flow much more easily and predictably. Pros Waitwell helped me keep track of the day with ease. Communication with customers has never been so easy. Cons We selected a maximum group size of 20 per appointment; however, we found no way to make this a hard limit. For example, if 19 people had booked into a time slot and a group of 8 wanted to join, Waitwell would allow it and 27 would be in the appointment instead of the selected 20. We could not find a way to change this functionality. Review Source Response from WaitWell September 23, 2021 Hello Alex. Thanks so much for taking the time to leave feedback about WaitWell. We are so happy to see that WaitWell has helped Revelstoke to deliver a superior customer experience. I will take your feedback about party size back to the products team. Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.