# Beyonk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Beyonk the right Tour Operator solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236278/Beyonk/reviews --- Beyonk 4.9 (167) [View alternatives](https://www.capterra.com/p/236278/Beyonk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Beyonk Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews RG Rachael G Creative Marketing DirectorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “After a deep dive using ChatGPT (yes, really—and Beyonk came up right at the top!), we checked reviews, tested the platform and quickly realized: Beyonk was exactly what we were looking for—a modern, intuitive, user-friendly booking system designed to serve both business owners and consumers with ease—with one major deal-breaker solved: real, reliable human support.“ July 2, 2025 MT Marina T Creative Manager and founderEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “Some features are missing like being able to hide the number of tickets left for a show“ February 10, 2025 J. Jade . Weddings and EventsNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The booking and payment system runs smoothly, allowing our customers to book with ease while giving us full control over ticketing.“ March 5, 2025 DM Dan M Event CoordinatorArts and Crafts, 2 - 10 employeesUsed the software for: 6-12 months. “The reporting side wasn't really set up for out type of events, we found it difficult to get the information we wanted.“ November 28, 2024 RG Rachael G Creative Marketing DirectorRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “We’re thrilled to partner with a young, growing company like Beyonk, whose mission is all about making the booking experience simple, accessible, and reliable for everyone. If you’re looking for a platform that actually gets it—this is it.“ July 2, 2025 bl beverley l ownerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: Less than 6 months. “the only con is that bookings made by date needs to be a report run in excel“ January 13, 2025 MT Marina T Creative Manager and founderEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “We run a new 50 seat family theatre and Beyonk has been instrumental to help us manage the tickets and events.“ February 10, 2025 AP Alan P ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “I have no issues with the system except fees and booking charges are more expensive than my previous supplier. “ February 5, 2025 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Becky P. Operations Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Amazing booking system!" January 21, 2025 5.0 Having a great experience so far! We are an outdoor adventure centre so have a huge variety of products and we have found the system flexible. Pros We really like the ease of adding our bookings in via the back office whilst also allowing customers to book directly. The waivers were a huge selling point as it has allowed us to go paperless! Cons Scheduling at the beginning was tricky, however after speaking with \[sensitive content hidden\] their development team designed a solution for us. Switched from [BookingHound](https://www.capterra.com/p/103529/BookingHound/) Beyonk makes the ticketing system more efficient Review Source Response from Beyonk January 22, 2025 Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. J. Jade .. Weddings and Events Non-Profit Organization Management Used the software for: Less than 6 months ### "Just the best " March 5, 2025 5.0 Our overall experience with Beyonk has been excellent. The platform is user-friendly, making it easy to set up and manage event bookings. Payments run smoothly, and the customisation options allow us to tailor bookings to fit our needs perfectly. The customer support team has been incredibly responsive and helpful whenever we’ve had questions. Beyonk has made a big difference in streamlining our event management. We highly recommend it to anyone looking for an efficient and well-supported booking system! Pros We've had a fantastic experience using Beyonk for our event bookings at Newlands Bishop Farm! The platform is incredibly user-friendly, making it easy to set up and manage our events. The booking and payment system runs smoothly, allowing our customers to book with ease while giving us full control over ticketing. One of the biggest highlights has been the excellent customer support—the Beyonk team has been responsive and helpful whenever we’ve needed assistance. We also love the customisation options, which have allowed us to tailor our bookings to fit our events perfectly. After switching from Eventbrite, we've noticed a real improvement in efficiency and ease of use, making event management much simpler for us. We highly recommend Beyonk to anyone looking for a reliable and well-supported booking system! Cons While our experience with Beyonk has been overwhelmingly positive, one area for improvement would be the addition of a dedicated app for event check-ins. A mobile app could make the check-in process even smoother, allowing us to scan tickets and manage attendee lists more efficiently on the day. That being said, the platform is already very user-friendly. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) more user friendly and putting our shop on our website. Review Source KR Ken R. owner operator Entertainment Used the software for: Less than 6 months ### "Double Booking Issues" August 8, 2024 1.0 Pros It is a nice-looking platform, and the people are nice. Cons The absolute worst booking experience ever. Not once, but twice they double booked my tours. I had to call the customers and explain they did not have a booked tour even though they had a confirmation. After the first time, I was told it was fixed. Then it happened again. Moving away from Beyonk as fast as I can. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Price savings, ease of use, and I thought it would be a better experience for my customers. Review Source Response from Beyonk August 21, 2024 Hi Ken, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and any inconveniences caused as a result. The initial overbooking was due to an issue from your previous suppliers booking report (where 6-hour tours were incorrectly listed as 3-hour) that we imported into Beyonk. We have now implemented stricter measures to prevent such incidents in the future. We wish you continued success and are here to support you if you need anything further and apologies again. We take this very seriously and will continue to ensure that we provide the best onboarding and support where possible. Best regards, Beyonk Team RG Rachael G. Creative Marketing Director Restaurants Used the software for: Less than 6 months ### "We’re officially booked and loving it!" July 2, 2025 5.0 We finally made the switch from Fare Harbor after struggling with outdated features and the worst customer service EVER! 

After a deep dive using ChatGPT (yes, really—and Beyonk came up right at the top!), we checked reviews, tested the platform and quickly realized: Beyonk was exactly what we were looking for—a modern, intuitive, user-friendly booking system designed to serve both business owners and consumers with ease—with one major deal-breaker solved: real, reliable human support. 

Enter \[sensitive content hidden\], our amazing account reps who made on-boarding a total breeze! Their support was prompt, professional, and incredibly patient and kind. The entire setup felt so smooth, a 5-year-old could have gotten it. (No joke!?

) We’re thrilled to partner with a young, growing company like Beyonk, whose mission is all about making the booking experience simple, accessible, and reliable for everyone. If you’re looking for a platform that actually gets it—this is it. Pros I really like that the Experience feature and the capability to promote specific offerings as gift cards. It’s a smart way to add another source of revenue. Cons I was also told the platform is evolving and that we can be part of upcoming beta versions—which is great! It’s nice to know they’re actively improving and open to feedback from real users. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We finally made the switch from Fare Harbor after struggling with outdated features and the worst customer service EVER! Review Source EG Eve G. Animal keeper Farming Used the software for: Less than 6 months ### "Seamless, stress-free and looks good!" February 28, 2025 5.0 The whole onboarding process was super easy and stress free. \[sensitive content hidden\] was super helpful and listened to all of our requirements and made them happen. Our account manager \[sensitive content hidden\] has also be incredibly helpful when we’ve hit a few snags and helped us to get them sorted. Pros The platform is super easy to use and customise to make it your own. It works seamlessly with our website and the team at Beyonk, \[sensitive content hidden\] have been super attentive and supportive when we’ve needed them. Cons When you’ve grouped together experiences there is no way to return to the group without going all the way back through the products. It only takes a few extra seconds but there it’s the only thing I can think of! Alternatives considered [TicketingHub](https://www.capterra.com/p/128655/TicketingHub/) Reason for choosing Beyonk Although ticketing hub has a lower booking fee than Beyonk, we felt the Ecologi partnership with Beyonk was more than worth the 1% as this fully fits with our zoos mission as a whole. The overall look of the Beyonk website was also a positive factor, as a Gen Z, I cannot stand clunky websites!! Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Unfortunately after years of service, our previous provided changed the terms of our agreement and wanted to charge an annual fee that we just couldn’t afford as a small business. Review Source Response from Beyonk March 4, 2025 Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience-selling businesses so we are extremely grateful for your review. AP Alan P. Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Online Bookings" February 5, 2025 5.0 The site is very user friendly for both operator and customer. its professional looking and helps customers get what they want fast. Pros easy to use and a useful team of staff to offer assistance when needed. \[sensitive content hidden\] has been so helpful, replies to emails quickly and makes herself available to take you by the hand, to show you how to do tasks on site. Cons I have no issues with the system except fees and booking charges are more expensive than my previous supplier. However, this site is much more professional looking, offers much more variety and less admin for us. Alternatives considered [DigiTickets](https://www.capterra.com/p/129234/DigiTickets/) Reason for choosing Beyonk No set up fee and introduction fee. That put us off. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Limited services and alot of admin for our team. Review Source BF Bill F. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent modern booking system" June 9, 2025 5.0 We are very pleased with the Beyonk booking system from the initial approach to the migration of booking information and continuing back up to resolve queries. Pros Clarity of booking system and modern image. Speed of operation and the comprehensive presntation of sales information. Personal approach of managers and speed of response to queries. Cons The comprehensive nature of the sales and accounting reporting takes some time to become familiar with. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Beyonk Personal approach of the managers compared with the more formnal approach of Fareharbor. Our faith was justified. Switched from [WebTicketManager](https://www.capterra.com/p/125236/WebTicketManager/) We were happy with the system but had doubts about their financial security. Review Source PD Peter D. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Experience" May 7, 2025 5.0 Only positive things to say. Would happily recommend to anyone (and have). Wish I had switched to them earlier. Pros Back of house tool is fantastic. Very user friendly. Reports can be accessed easily. Refunds can be issued directly. Cons Preferred the previous reports section initially but the newer version has grown on me and just as good now. Alternatives considered [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Reason for choosing Beyonk More competitive commission and better back of house system Switched from [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) So I could increase our capacities and tickets sold during busy periods. Refunding process previously was very drawn out and complicated. Review Source JA Jason A. General Manager Museums and Institutions Used the software for: Less than 6 months ### "Great first month with Beyonk" February 14, 2025 5.0 The on-boarding process with \[sensitive content hidden\] was excellent, he helped set everything up and integrated it to our website. Everything is far, far easier and more intuitive to use than our previous provider Pros Ease of use on a daily basis, simple to set up Cons Nothing to mention at this stage, happy with how everything is working and confident I could get hold of any support I may need in future Review Source SS Sean S. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "First class" April 23, 2025 5.0 Excellent. Can't fault them. The product is great, and customer service is superb. Highly recommend Pros The system as a whole works superbly with our soft play centres. All the features and apps within it, have helped to not only reduce admin, but also increase sales. Cons I wouldn't say that I dislike anything about Beyonk, but there are additional features that would be handy, but there seems to be constant development of new features being added regularly. Switched from [Booked It](https://www.capterra.com/p/241934/Booked-It/) Constant issues with bookedit as well as poor custom service Review Source RJ Rosie J. General manager Farming Used the software for: 6-12 months ### "Easy to use booking system. Love it. " November 4, 2024 5.0 I find creating an event easy and straight forward. I love that i can use check out questions and customised emails for our events. When i've needed help they're only a phone call away and very patient and helpful when explaining. Pros Easy to navigate Helpful, on hand advice and problem solving Cons Drawing out the VAT from sales was a bit complicated. But we got there. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Wanted something i could integrate into my website and get help as and when i needed it. Review Source Response from Beyonk December 23, 2024 Hi Rosie, Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. NM Norm M. Owner Hospitality Used the software for: Less than 6 months ### "Well Worth a Shot" October 17, 2024 5.0 Excellent so far. They have been very reachable and attentive to all my questions and concerns, big or small. Pros Customer service and straightforward system for my customers Cons Inability to sync with Viator - but I believe it’s in the pipeline Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Beyonk Better pricing and better functionality and integration Switched from [Evey](https://www.capterra.com/p/245502/Evey/) Evey is an inferior product - our needs were better suited to Beyonk Review Source Response from Beyonk December 27, 2024 Hi Norm! Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. JG Jennifer G. Owner Farming Used the software for: Less than 6 months ### "Great For Small Farms That Do Agritourism" July 14, 2024 5.0 Great experience so far. The system is very user-friendly and the customer service is outstanding. Pros Sampson and Ella have been great to work with. Both are very responsive and knowledgeable. Problems have been handled promptly. They also provide great suggestions for improvements. Cons Taxes might be a little tricky to isolate and track. Reason for choosing Beyonk cheaper Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) Smaller company, better customer service and cheaper. Review Source Response from Beyonk July 24, 2024 Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses. We are always aiming to improve and simplify our software, so your Account Manager will be in touch to go through how we can improve the tax functionality for you. TK Tracy K. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent " June 30, 2024 5.0 So far we have had a positive experience Pros Easy to use and help is always on hand if needed. Cons Not sure yet, we havent used the system long enough Switched from [Future Ticketing](https://www.capterra.com/p/154591/Future-Ticketing/) We wanted an easier system to use with more help on hand if needed. Review Source Response from Beyonk July 22, 2024 Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses, we are so happy you are enjoying using Beyonk and the features have been useful for your business. CJ Christopher J. Director of Visitor Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Better than Eventbrite for our small museum" May 21, 2024 5.0 The simplicity of the interface is an important factor for whether or not we enjoy working with a solution on the back end. Language and menus are easily understandable, and reports are easier to locate and understand than other products we have used. Pros I find it much easier to use than Eventbrite in the way of setting up events, creating various tickets, etc., along with lower rates for the service. Customer service feels personalized, and staff are very open to suggestions for product improvement. It doesn't feel like I'm dealing with a huge corporation. Cons The product is still being developed, and a Beyonk app has not yet been released (although staff says it's on the way). Reason for choosing Beyonk The presentation by a representative made sense at the time, and the interface looked simple to use. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Evenbrite's fees continue to increase without improvements in the backend user interface, which are convoluted. Review Source Response from Beyonk July 22, 2024 Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. DM Dan M. Event Coordinator Arts and Crafts Used the software for: 6-12 months ### "Great software, easy to use for both customer and agent." November 28, 2024 5.0 From the initial call I found \[sensitive content hidden\] to be very helpful. The initial set up was quick and easy to do. With the website being designed for mobiles we found the booking in and scanning functionality to be excellent at the events. Pros Easy to set up and use. Friendly staff who are always happy to help. Cons The reporting side wasn't really set up for out type of events, we found it difficult to get the information we wanted. Review Source Response from Beyonk December 23, 2024 Hi Dan, Thankyou for your feedback. We are always aiming to improve and simplify our software. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments. CB Cath B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking system for experience providers" February 26, 2025 5.0 Great and constantly evolving booking system, with responsive, proactive and helpful account managers. We have been with the company since its early days and find the booking system very user friendly and ideal for our scuba diving experience and training business. Pros Great and constantly evolving booking system, with responsive and helpful account managers. Cons There is nothing I don't like about Beyonk. The company is constantly improving and the product just gets better every year. Review Source IL Ian L. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awesome Beyonk" March 17, 2025 5.0 Perfect for what we want. Not had a single issue at all. Pros All of it. Easy to use and no dramas. Easy to talk to and we are kept up todate. Cons Not found anything yet. To be honestvI was initially against having something like Beyonk. Glad to say I was very very wrong. Review Source NJ Natalie J. Gateway Resort Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Definitely Recommend!" April 7, 2025 5.0 It's been a joy to work with Beyonk! Customer service has been outstanding. Fast response time, and all our questions answered with ease. We're a large holiday park, and we have only just started to move all our activities and events to online booking. Beyonk has been the perfect platform for us, and made it all a pleasure, rather than the stress we'd originally anticipated. A big thumbs up! Pros Simple & easy to set up, and also easy to use on the customer side! Cons We haven't come across anything yet that we haven't liked! Review Source NA Norman A. Head of Training Airlines/Aviation Used the software for: Less than 6 months ### "Fantastic support from the start" January 7, 2025 5.0 From the very start, it was easy. First \[sensitive content hidden\] took us through the initial steps, then \[sensitive content hidden\] helped us get the best out of our platform. Pros It’s simplicity, ease of use and fantastic support Cons The lack of SMS facility - but that has now been added. Review Source Response from Beyonk January 8, 2025 "Thank you for your review. Our main aim here at Beyonk is to provide simple and powerful software for ticketing experience-selling businesses, so it is so great to hear that you found the system straightforward and easy to use. We are constantly developing the platform and introducing new features along with responding to customer feedback so we are very grateful for your comments." CP Carey P. Co-Owner Entertainment Used the software for: 6-12 months ### "Ticketing Company Review" January 28, 2025 5.0 Pros How accessible and helpful everyone is. They truly have our best interest at heart! Not to mention they sent us complimentary scanners to help speed up our check-in process during our festivals. Cons Membership passes vs vouchers and tickets can get a tad bit confusing. Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) Better value for the price & ease of use Review Source TJ Tracey J. Director Hospitality Used the software for: 6-12 months ### "Tracey’s kitchen " November 17, 2024 5.0 Very good and positive. This far very happy Pros The speed with which Beyonk gets back to me. \[sensitive content hidden\] is very efficient and supportive Cons Nothing that I can think of - can’t think of anything Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) It was more expensive- that’s why I made Review Source Response from Beyonk December 23, 2024 Hi Tracey, Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses alongside great Customer Support. AG Angela G. Owner Food & Beverages Used the software for: Less than 6 months ### "Thank You Beyonk!" November 11, 2024 5.0 My experience with Beyonk has been first class. The staff have been super helpful and clear in relating information, giving me the confidence I need to run my new website and booking system. Ask a question, and the solution comes via a helpful email or call. Thank you to all of my helpers, you have made it all feel like a breeze! I will be recommending Beyonk in the future. Pros Easy to set up Easy to make changes Great customer service- amazing in fact They are ready to help Are innovative, adding new helpful features to their system Always polite and ready to help Cons I did not find any problems apart from adding physical vouchers to my site, but we resoled that by adding an upgrade via emailing us Review Source Response from Beyonk December 23, 2024 Hi Angela, Thank you for your wonderful review. Our main aim here at Beyonk is to provide a simple and powerful software for ticketing experience selling businesses alongside great Customer Support. We are very grateful for your feedback LK Lara K. Vice President Non-Profit Organization Management Used the software for: Less than 6 months ### "Beyonk is a game-changer!" September 5, 2024 5.0 As a growing non-profit, companies constantly solicited our organization for services such as ticket sales and memberships in the past. I was quoted as much as $30k for said services. Way out of our price range! When \[sensitive content hidden\] called me to pitch Beyonk, I was obviously skeptical, BUT I really liked \[sensitive content hidden\] and her non-pushy approach, so I decided to schedule a demo with her. I loved working with \[sensitive content hidden\] and that Beyonk was SO CLEAN on the admin side. SO EASY. Best part? FREE for our organization to use! I had a small group of experts from Beyonk help set up our tickets and memberships, and launching was the easiest thing I've ever done regarding the technical side. I was able to embed Beyonk on our website with ease, and sales were almost immediate. Total game-changer. I highly recommend Beyonk to ANY organization looking to up their game and work with a first-class company who actually delivers on what they promise. Pros Streamlined, user-friendly, easy to navigate, fantastic customer service. Cons Nothing! Everything about Beyonk is fantastic. Review Source VL Vikki L. Co-curator & Gallery Manager Museums and Institutions Used the software for: Less than 6 months ### "Making our lives so much simpler" June 30, 2023 5.0 The team at Beyonk made transitioning from our previous ticketing platform very simple and easy to do. From zoom walk-throughs of how to set everything up, to super fast email responses, to checking in with us to make sure we're happy...the service has been great. We would certainly recommend them to other small attractions. Pros The biggest plus-point for us is the ability to integrate the booking form directly into our website. With as few steps as possible for our visitors, it makes the booking process much more streamline - and more professional.Being able to edit every aspect - including the colour palette to fit our scheme - was an added bonus. The analytics within the dashboard are extremely useful. The addition of the 'apps' to include things like discount codes, customised emails and so on are inspired - being able to add as much or as little as you'd like. Moving bookings around, blocking out times, increasing & decreasing visitor capacity...all marvellous. Cons There are the odd occasions where we have to make up a solution to an issue. For instance, if within a group booking there is one person who could come but would like to come on a different day, it would be great to be able to move a single ticket across to a new date. We are unable to check visitors in using the QR codes as our tablet is too old. It has been fine for other QR systems, but we cannot log in to our Beyonk dashboard at all! Therefore we just check in visitors via their surname, which works fine. Review Source Response from Beyonk July 25, 2023 Hi Vikki, Thank you for the lovely review and taking the time to write it! There is a solution for this: You can amend the original booking and change the amount of tickets for that booking, deducting the ones you need to move to a different date. Once you have saved those changes and notified the customer, you can add a new manual booking with the new tickets on the new date. Option 1 - you remove the tickets and issue a refund for the amount as needed. Then take a new payment on the phone under Add a Sale on your Dashboard Information 🚀 Option 2 - you only edit the tickets but do not issue a refund. Then add a manual booking indicating 'other payment', meaning you do not add a new payment to your reporting. You can use the manual 'Source of Sale' to add the original Booking ID so you know where those 'free' tickets are coming from and how they were paid for. To many more years of working together! 🎉 Similar Products Featured ## Related categories [Event Booking](https://www.capterra.com/event-booking-software/)[Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.