# Resolve Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Resolve Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/236289/Resolve --- # Resolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Resolve ## What is Resolve? Resolve is a unified AI platform that combines observability, virtual agents, no-code workflow creation, and enterprise orchestration to transform IT operations. It ingests signals from across your environment, correlates data, and triggers automated responses to resolve issues before they impact users. Virtual agents like RITA handle high-volume service desk requests in real time, while Jarvis enables teams to build workflows using natural language. With scalable orchestration, intelligent automation, 5,000+ prebuilt workflows and native integrations, Resolve helps IT teams reduce ticket volume, accelerate resolution, and improve service delivery without adding operational overhead. ## What is Resolve used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://resolve.io/&name=Resolve) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolve 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Resolve alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Resolve Overview ### What company size and specific industries is Resolve built for? Resolve is designed for mid-market and enterprise IT organizations, including ITOps, I&O, NetOps, ITSM, service desk, enterprise automation, platform engineering, CIOs, CTOs, and digital transformation teams. It is suited to companies that manage complex technology operations and need support for IT service and infrastructure workflows. Features and Usability ### What are the key features of Resolve? Resolve offers ticket management, workflow automation, and automated routing for handling service requests, plus alerts/escalation and SLA management for case prioritization. It also includes AI Copilot, chatbot, self service portal, knowledge base management, reporting/analytics, access controls/permissions, single sign on, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Resolve integrate with? Resolve integrates with over 30 third-party tools and platforms across security, IT, monitoring, and collaboration. Key integrations include AWS Identity and Access Management (IAM), Microsoft Azure, Okta, Microsoft Teams, Jira, GitHub, GitLab, Datadog, Dynatrace, Freshdesk, BigPanda, and ChatGPT. Getting Started and Support ### What training and onboarding options does Resolve offer? Resolve provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and walkthroughs for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Resolve offer? Resolve provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond these listed channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Resolve 24 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Add customized logos and colors to align with company branding Import and export data to and from software applications Use AI to generate content in the form of text, images, videos, etc. Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ GitLab](https://www.capterra.com/p/159806/GitLab/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.