--- title: "Thena Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Thena Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/236308/Aithenaai/" page_type: "product" language: "en" --- # Thena Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Thena ## What is Thena? Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics. ## What is Thena used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Account Based Marketing](https://www.capterra.com/account-based-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Thena?[Manage this product listing](https://www.g2.com/products/thena/claim_requests/new?auto=true) ## Thena Overview Updated September 2026 AI summary Thena offers account based marketing capabilities for organizations of all sizes, providing tools to help manage targeted marketing efforts. Available via cloud and web platforms across major operating systems, it supports performance metrics to track and assess marketing initiatives. Thena is suited for businesses seeking focused marketing strategies and performance insight in a flexible deployment environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Thena 0.0 VS. [### Akia](https://www.capterra.com/p/188980/Akia/) [4.2 (5)](https://www.capterra.com/p/188980/Akia/#reviews) Starting Price $79 Flat Rate Starting Price $43 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (5) Value For Money 0.0 (0) Value For Money 4.0 (5) Customer Service 0.0 (0) Customer Service 4.3 (4) ## Thena alternatives [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) Highest Rated [Pushly](https://www.capterra.com/p/159951/Pushly-Push-Notifications/) [4.9 (8)](https://www.capterra.com/p/159951/Pushly-Push-Notifications/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159951/Pushly-Push-Notifications/) [End-user IT Analytics](https://www.capterra.com/p/134102/End-user-IT-Analytics/) [4.5 (6)](https://www.capterra.com/p/134102/End-user-IT-Analytics/#reviews) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134102/End-user-IT-Analytics/) [Atlas Support](https://www.capterra.com/p/10111386/Atlas-Support/) [0.0](https://www.capterra.com/p/10111386/Atlas-Support/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10111386/Atlas-Support/) ## FAQs about Thena Overview ### What company size and specific industries is Thena built for? Thena is designed for B2B companies, especially B2B SaaS businesses, that need a customer communication and support tool. Its target audience includes software vendors and other organizations that sell to businesses rather than consumers, with the strongest fit in subscription-based technology companies. Features and Usability ### What are the key features of Thena? Thena includes performance metrics for tracking and analyzing key results. It offers metric-based reporting to monitor progress over time and compare outcomes across periods, giving teams a structured view of performance data. Pricing ### How much does it cost and what fees or limitations are included? Thena starts at $79 per user per month on the Standard plan, which includes AI articles, AI fields, AI insights, AI responses, AI status, AI tags, API, and MCP. A free version and free trial are available, giving teams a low-risk way to evaluate the product before paying. Integrations ### Which third-party tools and platforms does Thena integrate with? Thena connects natively to Claude, HubSpot CRM, Jira, Linear, Salesforce Desk, and Zendesk Suite. These integrations cover AI support, CRM, and help desk workflows, giving teams direct connections to customer service and issue-tracking platforms without adding extra tools. Getting Started and Support ### What training and onboarding options does Thena offer? Thena provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Thena offer? Thena provides email/help desk, FAQ/forum, knowledge base, and chat support. With no reviewer feedback available on support experience, the catalog only confirms these channels and does not indicate how quickly issues are answered or how helpful the support team is. ## Features AI summary Based on 316 Help Desk reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating account based marketing software: - **Search/Filter** (**38%** of reviewers rated this feature as critical) - **Target Account Identification** (**43%**) - **Lead Qualification** (**45%**) Thena provides a different set of capabilities within the account based marketing category. Based on the available coverage data, the product’s included feature set is not specified here, so buyers should review its current functionality directly to confirm fit for their workflow and team requirements. That verification can help businesses choose a system that matches their process, supporting more consistent execution and day-to-day team coordination. Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/236308/Aithenaai/pricing/) Free $0.00 It includes: - Routing - Accounts - Custom statuses - Custom fields - Insights - SLA - Inbox - Views - Notes - CSAT - Workflows - Knowledge base Standard $79.00 Per User,Per Month It includes: - AI responses - AI status - AI fields - AI tags - AI articles - AI insights - MCP - API ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Claude](https://www.capterra.com/p/10011218/Claude/)[ Linear](https://www.capterra.com/p/10026109/Linear/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.