# Thena Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Thena Software - reviews, pricing plans, popular comparisons to other Account Based Marketing products and more. Source: https://www.capterra.com/p/236308/Aithenaai --- # Thena Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Thena ## What is Thena? Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers, applying fields, creating tickets, and escalating issues. The platform allows for automation of workflows by blending human and AI actions, centralizes customer data in accounts, and supports integration with other applications. Teams can organize tickets across multiple boards, set up groups with custom assignment logic, auto-assign tickets, customize fields, define SLAs, and track performance metrics. ## What is Thena used for? [Account Based Marketing](https://www.capterra.com/account-based-marketing-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Thena?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.thena.ai/&name=Thena) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Thena 0.0 VS. [### Intellizence](https://www.capterra.com/p/227827/Intellizence/) [0.0](https://www.capterra.com/p/227827/Intellizence/#reviews) Starting Price $79 Flat Rate Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 0.0 (0) Value For Money 0.0 (0) Value For Money 0.0 (0) Customer Service 0.0 (0) Customer Service 0.0 (0) ## Thena alternatives Highest Rated [Alyce](https://www.capterra.com/p/202790/Alyce/) [5.0 (1)](https://www.capterra.com/p/202790/Alyce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202790/Alyce/) ## FAQs about Thena Overview ### What company size and specific industries is Thena built for? Thena is designed for B2B companies, especially B2B SaaS businesses, across small, mid-market, and enterprise organizations. It is built for teams that sell to or support other businesses, with a clear focus on software companies serving business customers rather than consumer-facing industries. Features and Usability ### What are the key features of Thena? Thena offers performance metrics for tracking and analyzing operational results. Its feature set centers on measuring outcomes, reviewing performance data, and supporting reporting workflows through metric-based insights. Pricing ### How much does it cost and what fees or limitations are included? Thena starts at $79 per user per month for the Standard plan, which includes AI articles, AI fields, AI insights, AI responses, AI status, AI tags, API, and MCP. A free version and free trial are available, giving teams a way to test the product before paying. Integrations ### Which third-party tools and platforms does Thena integrate with? Thena integrates with 7 third-party tools, including Claude, HubSpot CRM, Intercom, Jira, Linear, Salesforce Desk, and Zendesk Suite. These integrations cover AI, CRM, support, and project management workflows for teams that need to connect customer conversations with internal tracking and service tools. Getting Started and Support ### What training and onboarding options does Thena offer? Thena provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared training sessions, documentation offers written reference material, and videos support self-paced review of product steps and features. Getting Started and Support ### What customer support options does Thena offer? Thena provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Pricing Free Trial Free Version Free $0.00 It includes: - Routing - Accounts - Custom statuses - Custom fields - Insights - SLA - Inbox - Views - Notes - CSAT - Workflows - Knowledge base Standard $79.00 Per User,Per Month It includes: - AI responses - AI status - AI fields - AI tags - AI articles - AI insights - MCP - API ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Claude](https://www.capterra.com/p/10011218/Claude/)[ Linear](https://www.capterra.com/p/10026109/Linear/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.