--- title: "Infoset Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Infoset Software - reviews, pricing plans, popular comparisons to other Electronic Data Capture products and more." source_url: "https://www.capterra.com/p/236470/Infoset/" page_type: "product" language: "en" --- # Infoset Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Infoset ## What is Infoset? Infoset is a leading omnichannel customer service platform, allows you to manage calls, emails, social media, and more. Infoset is a suite of products offering CRM, cloud call center, sales management, and smart live chat. ## What is Infoset used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Electronic Data Capture](https://www.capterra.com/electronic-data-capture-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $23 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infoset?[Manage this product listing](https://www.g2.com/products/i-cdms/claim_requests/new?auto=true) ## Infoset Overview Updated September 2026 AI summary Infoset offers customer service teams in small and midsize businesses a platform for managing support operations across multiple channels. It combines core functions like support ticket management, CRM, and knowledge base with features such as live chat, chatbot, IVR, and customizable dashboards. Infoset deploys flexibly on web, cloud, and mobile devices, supporting efficient communication and oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infoset 4.0 (1) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $23 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (22,764) Value For Money 5.0 (1) Value For Money 4.4 (15,320) Customer Service 3.0 (1) Customer Service 4.5 (13,577) ## Infoset alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Infoset Overview ### What company size and specific industries is Infoset built for? Infoset is designed for small, mid-sized, and larger businesses that need customer service, customer support, and customer engagement tools. It fits companies across industries that handle customer interactions and want a system for managing support requests, communication, and engagement in one place. Features and Usability ### What are the key features of Infoset? Infoset offers CRM, chatbot, dashboard, and IVR as core features, plus live chat, email management, and support ticket management for customer communication. It also includes alerts and escalation, knowledge base management, performance metrics, reporting and statistics, call center management, and third-party integrations. Integrations ### Which third-party tools and platforms does Infoset integrate with? Infoset connects natively to analytics, messaging, social, and ecommerce tools, including Google Analytics 360, Amplitude, Segment, Plausible Analytics, Messenger, WhatsApp, Telegram, Instagram, Twitter/X, Shopify, WordPress, Discourse, Disqus, and Fathom. It supports 14 catalog integrations for connecting customer data, communication, and publishing workflows. Getting Started and Support ### What training and onboarding options does Infoset offer? Infoset provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users self-paced reference material for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does Infoset offer? Infoset provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support quality, response speed, and agent helpfulness cannot be described from user experience data. ## Features AI summary Based on 5,357 Electronic Data Capture reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Infoset supports all three of the features reviewers value most: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses track and resolve customer issues, manage phone-based support operations, and handle conversations across channels in one place, allowing teams to respond faster and deliver more consistent service. Support Ticket Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Infoset 13 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $23.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Alper B. Head of Growth Computer Software ### "Easy way of sales funnel tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 1, 2022 Pros Having chances to take action according to alert (reminder) and to-do-list system Review of daily and weekly sales stages improvement One platform to track segmentation based sales stages Cons Connection problems (sometimes) Limited customization for exported Excel reports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.