# Infoset Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infoset Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/236470/Infoset --- # Infoset Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Infoset ## What is Infoset? Infoset is a leading omnichannel customer service platform, allows you to manage calls, emails, social media, and more. Infoset is a suite of products offering CRM, cloud call center, sales management, and smart live chat. ## What is Infoset used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $23 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infoset?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://infoset.app/&name=Infoset) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infoset 4.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $23 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (3,607) Value For Money 5.0 (1) Value For Money 4.2 (2,662) Customer Service 3.0 (1) Customer Service 4.3 (2,770) ## Infoset alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Infoset Overview ### What company size and specific industries is Infoset built for? Infoset is designed for businesses of any size that need customer service, customer support, and customer engagement tools. It fits organizations across industries that handle customer interactions and want a system for managing service requests, support conversations, and engagement activities in one place. Features and Usability ### What are the key features of Infoset? Infoset offers CRM, chatbot, dashboard, and IVR as core features. It also includes live chat, email management, support ticket management, and knowledge base management for customer communication, plus alerts and escalation, call center management, reporting and statistics, performance metrics, and third-party integrations. Integrations ### Which third-party tools and platforms does Infoset integrate with? Infoset integrates with 10 third-party tools and platforms across analytics, messaging, and commerce, including Google Analytics 360, Amplitude, Segment, Plausible Analytics, Fathom, Shopify, WordPress, Discourse, WhatsApp, Messenger, Telegram, Instagram, Twitter/X, and Disqus. Getting Started and Support ### What training and onboarding options does Infoset offer? Infoset provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference materials for setup and feature review. Getting Started and Support ### What customer support options does Infoset offer? Infoset provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer support feedback is available in the catalog data, so user experience with response times, helpfulness, or common frustrations is not described. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Support Ticket Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Infoset 13 features System alerts about the need to escalate an issue or request Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $23.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Alper B. Head of Growth Computer Software ### "Easy way of sales funnel tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 1, 2022 Pros Having chances to take action according to alert (reminder) and to-do-list system Review of daily and weekly sales stages improvement One platform to track segmentation based sales stages Cons Connection problems (sometimes) Limited customization for exported Excel reports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.