# Pilera Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pilera Software - reviews, pricing plans, popular comparisons to other Property Management products and more. Source: https://www.capterra.com/p/236479/Pilera-Property-Management --- # Pilera Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pilera Software ## What is Pilera Software? A leading property management solution for property and community managers, Pilera provides communications, resident data management, work order and rule violations management, integration with accounting partners, knowledge base, document library, customizable forms, and community website. We also provide a resident portal where community residents can view events, access their balance and ledger, pay rent online, and select their communication preference. ## What is Pilera Software used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[HOA](https://www.capterra.com/hoa-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pilera Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pilera.com&name=Pilera Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pilera Software 4.7 (29) VS. [4.5 (1,889)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.5 (1,886) Value For Money 4.7 (22) Value For Money 4.3 (1,474) Customer Service 4.9 (28) Customer Service 4.3 (1,728) ## Pilera Software alternatives [4.2 (333)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (2,207)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (252)](https://www.capterra.com/p/33832/Yardi-Voyager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.8 (706)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236479/Pilera-Property-Management/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Management 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Property Database 4.9 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Centralized database to track details of properties (including lease, tenant, and owner information) Tenant Portal 5.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Website Management 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Maintenance Management 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Tenant Tracking 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Handle activities like room booking, rent processing, lease agreement management, and client communication Pilera Software 57 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and manage schedules and meetings via an integrated calendar Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Schedule and manage the logistics of activities and other gatherings Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Automatically collect recurring fees or dues from members Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings Specialized for organizations who focus on residential projects Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events Automation of the violations inspection process of homeowners associations Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Manage and support multiple locations Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room Accept and process online payment transactions Portal for property owners to manage property listings, upload documents, track payments and generate reports Accept, record, and reconcile financial transactions Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Centralized database to track details of properties (including lease, tenant, and owner information) Notifications that are delivered to users as soon as an event occurs Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Send messages via SMS Create, manage and track all task activities and progression Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Handle activities like room booking, rent processing, lease agreement management, and client communication Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.7 (22) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/236479/Pilera-Property-Management/pricing/) Value for money 4.7 (22) 4.7 Based on 22 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Vantaca](https://www.capterra.com/p/230892/Vantaca/)[ CINC](https://www.capterra.com/p/143799/CINC-Systems/)[ OpenText Dimensions RM](https://www.capterra.com/p/190550/Caliber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.7 Based on 29 reviews Filter by rating 5(22) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RP Rod P. Board Secretary Real Estate ### "360 coverage for an HOA" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 30, 2025 Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication. Pros Pilera is in a tough market as HOAs have limited resources. Pilera is ever expanding its services and for a 360 degree product does a good job. There are not many things than an HOA requires that is not available with Pilera. Cons I have had challenges with support, but later learned the resource was the problem and they were removed. Otherwise, the biggest challenge is not technical, it is users logging in. some SSO would be helpful as we have users that can't even remember their password (Seniors) and therefore would not interact with the product...not Pilera's fault. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing Pilera Software Pilera has a full feature set compared to Buildium's limited functions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gorokhovsky S. Director of Operations Management Consulting ### "Wonderful product for HOA member database." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2024 Pros Ease of use. It is very easy to get started, learn the product and use daily. Cons Any software can be better, but nothing specific that I would list here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Michael P. VP Real Estate ### "Excellent platform for HOA management with outstanding tech support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2023 Positive! Pros Tech support is amazing. We never had to struggle with any issues as the tech support was always available for us. We like a lot that Pilera supports ELECTRONIC BOARD ELECTION process. After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera (and their 3rd party provider). Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs. Cons The website template can perhaps be a bit more contemporary, and so is the document management. Reasons for choosing Pilera Software Given that the portal contains personal information of homeowners, we were looking for a company that conducts their cloud management and all dev-ops in the USA. Surprisingly, that left only a few on the table. And very few vendors offer legally compliant electronic elections option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Michael, Thanks for sharing your review! We're thrilled to hear about your experience with our customer support & electronic voting tool! We've sent your feedback about the website templates and documents to our product development team. Best Regards, Pilera Client Success Team TB Theresa B. VP of Community Associations Real Estate ### "Love this platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 We have worked with the design team to create just the right amount of platform to suit our needs. We can add on features at any time. They are always very available for any issues and requests. Pros Integration with accounting software to provide a portal and base for our homeowners Cons Nothing. We continue to love all the features we take part in and are always happy to see what else they launch. Reasons for choosing Pilera Software This was the only product we viewed and loved it at first site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Theresa, Thanks for sharing your review! We're so happy to know that you're enjoying the Pilera platform! Best Regards, Pilera Client Success Team JR Jill R. Pilera Communications Assistant Recreational Facilities and Services ### "Pilera Daily User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 27, 2023 Overall, it is a great tool for us to get the word out to over 3,000 of our residents. Being able to text and email is a big plus. Pros Customer Support is top notch. You put in a ticket, and you hear back quickly. Timing when you send out dailies, is very important. Cons Sometimes getting pictures or graphics to fit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Jill, We're thrilled to hear about your experience with our customer support team! Thanks for sharing your review. We've sent your feedback about the graphics to our product development team. Best Regards, Pilera Client Success Team EH Emily H. Office Operations Real Estate ### "Great Database Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2023 Overall, Pilera is a great database manager. The communication tools are easy to use, and the document library is easy to manage. Pros One of the best features Pilera has to offer would be the search function. To be able to search for names across all of the HOAs we manage is a time-saving function we utilize daily. Also, integrating and syncing with our accounting software is extremely helpful as well. Cons If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. Treasurer Facilities Services ### "good program and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it Pros able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents Cons I found nothing wrong with the software it does whats we need Alternatives considered [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Reasons for choosing Pilera Software we met with a neighboring HOA who had the system and liked what we saw and what was available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jamie A. Community Associations Manager Real Estate ### "Use of Pilera" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 It's an easy to use system. I very much appreciate the support provided by \[SENSITIVE CONTENT\]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive! Pros What I like most is the access to customer support. It's quick, user friendly, and we can schedule actual training time. Cons We were made aware of several options that I feel we were not given enough information about at the start of our Pilera partnership. Would like to have more of a "roll out" of upcoming changes, events, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2022 Hi Jamie, Thanks for sharing your experience with using Pilera! We always appreciate hearing about our customer support team and the user-friendliness of the product! We have sent your feedback about the rollout process to our team. Best Regards, Pilera Client Success Team JD Jessica D. Property manager Management Consulting ### "User friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 Pros Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs Cons The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Not user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2022 Hi Jessica, Thanks for sharing your experience using Pilera! We're always happy to hear about the user-friendliness of the software and our support team! We've sent your feedback about the website photos to our development team. Best Regards, Pilera Client Success Team NK Nick K. Assistant Property Manager Real Estate ### "Pilera Review for property Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 7, 2022 Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms. Pros As a new Assistant Property manager, Pilera has made it very easy to contact residents at the various properties I work with, as well as tracking history of Work Orders and requests submitted from residents. Cons The resources Tab can be a bit clunky at times. The difference between the "Legacy" and "New" tabs within the resoyrces tab can be confusing to understand for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2022 Hi Nick, Thanks for sharing your experience and recommending us! We've sent your feedback about the resources tab to our development team. Best Regards, Pilera Client Success Team [View all Reviews](https://www.capterra.com/p/236479/Pilera-Property-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayHOA vs Pilera Software](https://www.capterra.com/compare/146693-236479/PayHOA-vs-Pilera-Property-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)