--- title: "Pilera Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pilera Software - reviews, pricing plans, popular comparisons to other Real Estate Property Management products and more." source_url: "https://www.capterra.com/p/236479/Pilera-Property-Management/" page_type: "product" language: "en" --- # Pilera Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pilera Software ## What is Pilera Software? A leading property management solution for property and community managers, Pilera provides communications, resident data management, work order and rule violations management, integration with accounting partners, knowledge base, document library, customizable forms, and community website. We also provide a resident portal where community residents can view events, access their balance and ledger, pay rent online, and select their communication preference. ## What is Pilera Software used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[HOA](https://www.capterra.com/hoa-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pilera Software?[Manage this product listing](https://www.g2.com/products/pilera-property-management/claim_requests/new?auto=true) ## Pilera Software Overview Updated September 2026 AI summary Pilera Software offers cloud-based property management tools designed for small businesses needing to manage residential properties. Covering core needs such as accounting, maintenance, communication, and document handling, it also provides features like owner and tenant portals, violation tracking, and vendor management. Its dashboard, role-based permissions, and support for multiple locations enable efficient administration across diverse property portfolios. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pilera Software 4.7 (29) VS. [4.7 (726)](https://www.capterra.com/p/146693/PayHOA/reviews/) Starting Price Contact vendor Starting Price $54 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (29) Ease Of Use 4.6 (726) Value For Money 4.7 (22) Value For Money 4.7 (600) Customer Service 4.9 (28) Customer Service 4.7 (708) ## Pilera Software alternatives [4.4 (111)](https://www.capterra.com/p/230892/Vantaca/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (245)](https://www.capterra.com/p/143800/Condo-Control/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,892)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236479/Pilera-Property-Management/alternatives/) ## FAQs about Pilera Software Overview ### Which roles and teams benefit most from Pilera Software? Pilera Software is most used by property managers, assistant managers, and community association teams that need to handle resident communication, service requests, and daily operations efficiently. Administrative staff, operations leaders, and executives use it to centralize records, streamline workflows, improve board coordination, and maintain visibility into property and association performance. Answer based on 29 reviews Overview ### What company size and industries is Pilera Software built for? Pilera Software is built mainly for small real estate organizations, with 93% of reviewers from small businesses and 57% from Real Estate. It serves community or residential property managers, board members, and residents, with additional use in Management Consulting at 18% and Accounting at 7%, especially for property management. Answer based on 29 reviews Features and Usability ### What are the key features of Pilera Software? Pilera Software offers accounting, lease management, rent tracking, and payment processing for property operations. It also includes maintenance scheduling and work order management, plus tenant, owner, and client portals. Additional features cover access controls/permissions, reporting and analytics, document storage, communication management, and HOA violation enforcement. Integrations ### Which third-party tools and platforms does Pilera Software integrate with? Pilera Software integrates with C3, CINC, OpenText Dimensions RM, QuickBooks Online, and Vantaca. These catalog integrations cover property management, accounting, and records management workflows, giving teams connections to several core business platforms without requiring custom-built links. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Pilera Software offer? Pilera Software provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, documentation offers written reference material, and videos provide self-paced learning materials for teams getting started. Answer based on 2 reviews Getting Started and Support ### What customer support options does Pilera Software offer? Pilera Software provides Email/Help Desk, Knowledge Base, and Phone Support. Users describe support as responsive and helpful, with staff often resolving issues directly and guiding setup or training. Some mention occasional difficulty with specific tasks, but overall support is seen as quick, professional, and dependable. Answer based on 8 reviews Features and Usability ### Is Pilera Software easy to navigate and customize? Pilera Software offers a generally easy-to-navigate interface that works well for property managers, HOA boards, and residents. Many users like the clean look, resident portal, and communication tools, but some teams find photo handling, resource tabs, and email or notice customization more limited than they want. Answer based on 11 reviews Features and Usability ### How easy is Pilera Software to use day to day? Pilera Software feels easy to use for daily property management tasks, especially communication, document access, and resident record updates. Management companies and residents often find the portal straightforward, and support helps with training, though some new users find the resource area, search, and document library less intuitive at first. Answer based on 10 reviews ## Features AI summary Based on 4,750 Real Estate Property Management reviews Capterra reviewers highlight these as the features buyers value most when choosing property management software: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) Pilera Software supports **Rent Tracking** and **Online Payments**, giving property teams a way to monitor rent activity and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers **Accounting** (**54%**), which can help businesses track financial records and manage day-to-day property finances, allowing teams to keep payment and bookkeeping tasks organized in one system. Online Payments 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Accept and process online payment transactions Document Management 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Property Database 4.9 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Centralized database to track details of properties (including lease, tenant, and owner information) Tenant Portal 5.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Website Management 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Maintenance Management 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Pilera Software 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Event Management: Schedule and manage the logistics of activities and other gatherings - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Fee Collection: Automatically collect recurring fees or dues from members - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Residential: Specialized for organizations who focus on residential projects - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - HOA Violation Enforcement: Automation of the violations inspection process of homeowners associations - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: Accept and process online payment transactions - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (29) 4.5 Based on 29 reviews ## Pricing Value for money 4.7 (22) Free Trial [View pricing plan details](https://www.capterra.com/p/236479/Pilera-Property-Management/pricing/) Single Community - Basic Starts at $1.01/unit/mo Single Community - Professional Starts at $1.16/unit/mo Single Community - Enterprise Starts at $1.39/unit/mo Management Company - Basic Starts at $0.75/unit/mo Management Company - Professional $0.90/unit/mo Management Company - Enterprise Enterprise $1.13/unit/mo Value for money 4.7 (22) 4.7 Based on 22 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Vantaca](https://www.capterra.com/p/230892/Vantaca/)[ CINC](https://www.capterra.com/p/143799/CINC-Systems/)[ OpenText Dimensions RM](https://www.capterra.com/p/190550/Caliber/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.7 Based on 29 reviews Filter by rating 5(22) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RP Rod P. Board Secretary Real Estate ### "360 coverage for an HOA" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 30, 2025 Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication. Pros Pilera is in a tough market as HOAs have limited resources. Pilera is ever expanding its services and for a 360 degree product does a good job. There are not many things than an HOA requires that is not available with Pilera. Cons I have had challenges with support, but later learned the resource was the problem and they were removed. Otherwise, the biggest challenge is not technical, it is users logging in. some SSO would be helpful as we have users that can't even remember their password (Seniors) and therefore would not interact with the product...not Pilera's fault. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing Pilera Software Pilera has a full feature set compared to Buildium's limited functions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gorokhovsky S. Director of Operations Management Consulting ### "Wonderful product for HOA member database." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2024 Pros Ease of use. It is very easy to get started, learn the product and use daily. Cons Any software can be better, but nothing specific that I would list here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Michael P. VP Real Estate ### "Excellent platform for HOA management with outstanding tech support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2023 Positive! Pros Tech support is amazing. We never had to struggle with any issues as the tech support was always available for us. We like a lot that Pilera supports ELECTRONIC BOARD ELECTION process. After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera (and their 3rd party provider). Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs. Cons The website template can perhaps be a bit more contemporary, and so is the document management. Reasons for choosing Pilera Software Given that the portal contains personal information of homeowners, we were looking for a company that conducts their cloud management and all dev-ops in the USA. Surprisingly, that left only a few on the table. And very few vendors offer legally compliant electronic elections option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Michael, Thanks for sharing your review! We're thrilled to hear about your experience with our customer support & electronic voting tool! We've sent your feedback about the website templates and documents to our product development team. Best Regards, Pilera Client Success Team TB Theresa B. VP of Community Associations Real Estate ### "Love this platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 We have worked with the design team to create just the right amount of platform to suit our needs. We can add on features at any time. They are always very available for any issues and requests. Pros Integration with accounting software to provide a portal and base for our homeowners Cons Nothing. We continue to love all the features we take part in and are always happy to see what else they launch. Reasons for choosing Pilera Software This was the only product we viewed and loved it at first site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Theresa, Thanks for sharing your review! We're so happy to know that you're enjoying the Pilera platform! Best Regards, Pilera Client Success Team JR Jill R. Pilera Communications Assistant Recreational Facilities and Services ### "Pilera Daily User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 27, 2023 Overall, it is a great tool for us to get the word out to over 3,000 of our residents. Being able to text and email is a big plus. Pros Customer Support is top notch. You put in a ticket, and you hear back quickly. Timing when you send out dailies, is very important. Cons Sometimes getting pictures or graphics to fit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2023 Hi Jill, We're thrilled to hear about your experience with our customer support team! Thanks for sharing your review. We've sent your feedback about the graphics to our product development team. Best Regards, Pilera Client Success Team EH Emily H. Office Operations Real Estate ### "Great Database Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2023 Overall, Pilera is a great database manager. The communication tools are easy to use, and the document library is easy to manage. Pros One of the best features Pilera has to offer would be the search function. To be able to search for names across all of the HOAs we manage is a time-saving function we utilize daily. Also, integrating and syncing with our accounting software is extremely helpful as well. Cons If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. Treasurer Facilities Services ### "good program and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it Pros able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents Cons I found nothing wrong with the software it does whats we need Alternatives considered [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Reasons for choosing Pilera Software we met with a neighboring HOA who had the system and liked what we saw and what was available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jamie A. Community Associations Manager Real Estate ### "Use of Pilera" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 It's an easy to use system. I very much appreciate the support provided by \[SENSITIVE CONTENT\]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive! Pros What I like most is the access to customer support. It's quick, user friendly, and we can schedule actual training time. Cons We were made aware of several options that I feel we were not given enough information about at the start of our Pilera partnership. Would like to have more of a "roll out" of upcoming changes, events, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2022 Hi Jamie, Thanks for sharing your experience with using Pilera! We always appreciate hearing about our customer support team and the user-friendliness of the product! We have sent your feedback about the rollout process to our team. Best Regards, Pilera Client Success Team JD Jessica D. Property manager Management Consulting ### "User friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 Pros Easy to use very responsive representative for your company was always available and willing to assist returned email and call backs Cons The community website was not very easy to maneuver sometimes with photos uploading I’ve had difficulty if it’s the main photo or not. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Not user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2022 Hi Jessica, Thanks for sharing your experience using Pilera! We're always happy to hear about the user-friendliness of the software and our support team! We've sent your feedback about the website photos to our development team. Best Regards, Pilera Client Success Team NK Nick K. Assistant Property Manager Real Estate ### "Pilera Review for property Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 7, 2022 Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms. Pros As a new Assistant Property manager, Pilera has made it very easy to contact residents at the various properties I work with, as well as tracking history of Work Orders and requests submitted from residents. Cons The resources Tab can be a bit clunky at times. The difference between the "Legacy" and "New" tabs within the resoyrces tab can be confusing to understand for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2022 Hi Nick, Thanks for sharing your experience and recommending us! We've sent your feedback about the resources tab to our development team. Best Regards, Pilera Client Success Team [View all Reviews](https://www.capterra.com/p/236479/Pilera-Property-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayHOA vs Pilera Software](https://www.capterra.com/compare/146693-236479/PayHOA-vs-Pilera-Property-Management)