--- title: "PEAK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PEAK Software - reviews, pricing plans, popular comparisons to other HVAC products and more." source_url: "https://www.capterra.com/p/236529/PEAK/" page_type: "product" language: "en" --- # PEAK Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PEAK ## What is PEAK? CIM helps HVAC teams proactively manage systems with smart preventive maintenance, automated alerts, and detailed asset histories. Technicians can access real-time data and work orders in the field, reducing response times and avoiding unnecessary breakdowns. The platform also enables detailed reporting on HVAC performance, helping teams improve indoor comfort, reduce energy waste, and extend equipment life. ## What is PEAK used for? [HVAC](https://www.capterra.com/hvac-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Energy Management](https://www.capterra.com/energy-management-software/) Top alternative Featured Overall rating Based on 77 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $995 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PEAK?[Manage this product listing](https://www.g2.com/products/peak-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PEAK 4.7 (77) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $995 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (77) Ease Of Use 4.5 (498) Value For Money 4.5 (58) Value For Money 4.5 (491) Customer Service 4.8 (71) Customer Service 4.7 (494) ## PEAK alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) ## FAQs about PEAK Overview ### Which roles and teams benefit most from PEAK? PEAK is most used by facilities managers, property and building operations teams, and engineering staff responsible for site performance. Services managers and BMS or building engineers use it to monitor systems, optimize energy and maintenance workflows, and improve occupant comfort, while directors and operations leaders rely on reporting for oversight and efficiency decisions. Answer based on 77 reviews Overview ### What company size and industries is PEAK built for? PEAK is built for small businesses in facilities-focused property operations, with 44% of reviewers from small companies and 23% in Facilities Services. It also serves enterprise and midsize organizations at 31% and 25%, with strong use in Real Estate at 19% and Commercial Real Estate at 14%. Answer based on 77 reviews Features and Usability ### What are the key features of PEAK? PEAK includes core monitoring and maintenance features such as real-time data, customizable dashboards, alerts/notifications, work order management, and historical reporting. Its differentiating capabilities center on HVAC fault detection, building performance and energy monitoring, cross-site data management, and collaboration tools for assigning actions, tracking issue history, and coordinating contractors. Answer based on 31 reviews Overview ### How does PEAK help improve building performance? PEAK improves visibility into HVAC performance, energy use, and tenant comfort so building teams can act earlier. Facility managers and engineers use its alerts, trends, and recommended actions to reduce reactive maintenance, though smaller sites or less technical users may find the depth, integrations, or reporting options harder to fit. Answer based on 26 reviews Limitations ### Does PEAK have bugs or alert issues? PEAK identifies HVAC and BMS faults quickly, and most teams find it reliable for day-to-day issue management. Some facility managers mention login friction, occasional stalls, repeated emails, or recurring false alarms, especially during setup changes or renovations, but support and rule adjustments usually address those problems. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does PEAK integrate with? PEAK integrates with Microsoft Excel, Microsoft Teams, Slack, Twilio, and WhatsApp. It connects to spreadsheet tools, communication platforms, and messaging services, giving teams a short list of common third-party systems for reporting, collaboration, and customer contact. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on PEAK? PEAK offers live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say managers and regular users get comfortable after initial training, while first-time and less technical users need more time for dashboards, task linking, and deeper reporting. Support and one-on-one guidance are frequently described as helpful. Answer based on 20 reviews Getting Started and Support ### What customer support options does PEAK offer, and how do users rate the experience? PEAK offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, knowledgeable, and closely involved during setup and ongoing use, with quick issue resolution and strong collaboration. Some mention an initial learning curve and occasional implementation delays tied to client IT. Answer based on 20 reviews Features and Usability ### How well does PEAK handle building data management? PEAK centralizes building, HVAC, and energy data so teams can monitor trends, export records, and investigate issues faster. Facility managers and technicians value the live data, graphs, and history tracking, though some users need training, more time with the data, or simpler navigation for basic reporting tasks. Answer based on 27 reviews ## Features AI summary Based on 915 HVAC reviews Capterra reviewers highlight these as the features HVAC buyers care about most: - **Scheduling** (**66%** of reviewers rated this feature as critical) - **Dispatch Management** (**63%**) - **Billing & Invoicing** (**65%**) PEAK supports **Scheduling** and **Dispatch Management**, giving HVAC teams the tools to assign jobs, coordinate technicians, and keep service calls moving on time. However, it does not include **Billing & Invoicing**. Instead, it offers **Mobile Access** (**60%**), which gives field staff a way to view job details and update work from anywhere, helping businesses improve coordination and respond faster in the field. Mobile Access 4.6 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Data Import/Export 4.5 (34) 82.35% of 34 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting/Analytics 4.5 (33) 84.85% of 33 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 4.5 (29) 82.76% of 29 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Work Order Management 4.1 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Data Visualization 4.5 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Graphical representation of data PEAK 65 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Benchmarking: Compare key metrics for the business against prominent players in the industry - Commercial Properties: Designed to serve commercial properties - Cost Analysis: Analyze and calculate business costs - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emissions Monitoring: Monitor emissions and environmental data trends and measure the impact on climate and community health - Energy Monitoring: Monitoring energy production and consumption trends - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For IoT Devices: Specialized for devices with sensors and processing ability to connect and exchange data over the internet - Framework Management: Manage global or internal standards that are designed to measure the impact of business processes or procedures. - Greenhouse Gas Tracking: Track, calculate, and report on greenhouse gas (GHG) emissions - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - KPI Monitoring: Tracking the status of previously identified performance measurements - Load Management: Manage the supply and flow of electricity across the network - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Location: Manage and support multiple locations - Multiple Data Sources: Allows users to manage data from a number of sources - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (77) 4.5 Based on 77 reviews ## Pricing Value for money 4.5 (58) Basic $995.00 Flat Rate,Per Month Value for money 4.5 (58) 4.5 Based on 58 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (71) 4.8 Based on 71 reviews ## User reviews Overall rating 4.7 Based on 77 reviews Filter by rating 5(56) 4(20) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent PW Paul W. Director Industrial Automation ### "Peak dashboard - first impressions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Pros Easy to use web interface with simple navigation and information displayed clearly in a logical format. Cons No issues so far, As I am new to the platform I will review again once I have had more experience with the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jon P. Service Manager Retail ### "Thank you form Bathurst " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 My overall experience with PEAK has been excellent. The team consistently provides outstanding service and valuable support by supplying additional AC data and trend analysis, helping us better investigate issues and prepare for Airmaster meetings Pros Good service, a positive can-do attitude, and a willingness to help achieve outcomes. \[sensitive content hidden\] was outstanding and a pleasure to work with Cons Having AC data and power metering combined in one system can make navigation and troubleshooting less intuitive." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Suzana P. Consultant Environmental Services ### "Temperature zone reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Pros A user-friendly system that can be utilized for data analysis. I use it to download temperature zone data for analysis and reporting. Cons Nil as any previous issues appear to have been resolved. The system sometimes would stall or note that no data was available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tony C. Technical support supervisor Commercial Real Estate ### "TC/2HS/Manc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 8, 2026 The system talks volumes, the man power required to get on top of the data could be the issue, pending on the nature and age of the building its monitoring. Never-the-less the information gathered saves time and allows for better planning when compiling the amounts / faults. Pros Multiple point interrogation on main plant and FCUs. Reduces fault diagnosis time. Alarm handling can be specific. Cons Unable to answer this as the more I have become familiar with the system the easier it has become to retrieve the information that i seek. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Marlene A. Services Manager Retail ### "Castle Towers Shopping Centre" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 8, 2026 Peak Platform has been a valuable tool for managing operational data and reporting requirements. The platform provides clear visibility of key information, making it easier to track performance, identify trends, and maintain accurate records. Pros One of its greatest strengths is the opportunity it provides for continuous learning, with users able to develop a deeper understanding of data management, reporting processes, and analytics. Cons Potentially additional training resources. I enjoy the emails from Peak with suggestions for reports to run. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Cole T. Energy and Commissioning Specialist Education Management ### "PEAK review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Overall, my experience is positive. The platform supports high-level monitoring and energy performance tracking, which is critical for our needs. The platform is very effective for day-to-day energy management and reporting needs and will be extremely useful for the future. Pros I like how it brings all building energy data together in one centralized, easy-to-use interface. It makes it simple to monitor equipment and usage over time without needing to pull information from multiple sources. The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies. Cons What I like least is that some of the deeper insights and comparisons are not immediately obvious or accessible without knowing where to look. While the platform is powerful, it can sometimes take extra clicks to fully uncover those trends or advanced reporting features. As a first-time user, it was difficult navigating at first, however, the trainings with Chris Hamilton and Samantha Gibson have been extremely helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alireza A. Building Performance Engineer Commercial Real Estate ### "Helping Our Property Run Smarter and More Efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 My experience with PEAK has been very positive. It has improved how we monitor and control our building systems, and the reporting tools make data-driven decisions much easier. Support has been responsive, and the product continues to evolve in a way that adds value. Pros I love how PEAK doesn't feel like a puzzle you have to solve. It’s flexible, and the dashboards are actually easy on the eyes. PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup. It just works. Cons I think adding more pre-built templates could make getting started even faster. Some advanced configurations took a little time to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samuel H. BMS Technician Mechanical or Industrial Engineering ### "PEAK CIM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Positive, very good interface. Would strongly recommend to anyone who is interested in good energy management. Pros Easy to use, good graphs and information displays. Makes our energy management reviews very easy to show customers where their savings are. Cons Sometimes difficult to login due to passwords changing. But apart from that, I have no real criticisms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Luke C. Technical Director Environmental Services ### "Driving HVAC Performance with Real-Time Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 PEAK has been a transformative tool for optimising HVAC performance. By combining real-time analytics with actionable insights, it has helped us move from reactive maintenance to proactive, data-driven decision-making. The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact. Pros The platform provides clear, real-time visibility into HVAC system performance. Its automated fault detection and diagnostics (FDD) quickly highlight inefficiencies that would otherwise go unnoticed, making it much easier to identify opportunities for energy savings, improve tenant comfort, and reduce maintenance call-outs. Cons The level of insight can feel overwhelming at first, especially for teams new to data-driven maintenance. It takes some time to align internal processes and resources to act on the opportunities flagged by the system. This is more of an industry adaptability problem rather than PEAK. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Senish S. Services Manager Real Estate ### "Merrifield CIM Review by Senish Sen" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2025 Great experience and support from the team in setting up the account and guidance on how to use the portal. Pros The convenience of remote readings and data accessibility. The support from the CIM team in setting up the account and working with Centre contractors to ensure proper readings. Cons Reading variances that had to be looked into at the initial stages. Not all meters were set up for the remote readings as some originally installed meters installed in difficult to reach spaces and therefore were left out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2025 Hi Senish, Thank you for your feedback! We're glad the remote readings and portal access have been helpful, and we appreciate your kind words about our team’s support. We understand the initial challenges with reading variances and meter access and are continually working to improve in these areas. Thanks again for sharing your experience we’re always here if you need anything! The CIM Team [View all Reviews](https://www.capterra.com/p/236529/PEAK/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.