# PEAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PEAK the right HVAC solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236529/PEAK/reviews --- PEAK 4.7 (74) [View alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of PEAK Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews CT Cole T Energy and Commissioning SpecialistEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies.“ April 16, 2026 SH Samuel H BMS TechnicianMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes difficult to login due to passwords changing. But apart from that, I have no real criticisms“ March 19, 2026 AA Alireza A Building Performance EngineerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup.“ March 19, 2026 LC Luke C Technical DirectorEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “This is more of an industry adaptability problem rather than PEAK.“ September 9, 2025 LC Luke C Technical DirectorEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact.“ September 9, 2025 GR Glen R Operations Manager Retail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Managing an asset with over 100,000m2 GLA, My only issue is getting enough time to utilize the system enough as I need to essentially assign tickets out to service providers from the system.“ November 9, 2022 PC Perran C Head of Energy ManagementFacilities Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem.“ May 28, 2025 DD Dominic D Facility ManagerCommercial Real Estate, 10,001+ employeesUsed the software for: More than 2 years. “This I have no comment towards as there isn't anything I can say I do not like about PEAK.“ June 19, 2025 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel H. Commissioning Manager Construction Used the software for: 1-2 years ### "PEAK Partnership" June 17, 2024 5.0 Have had a phenomenal experience with the product and customer support team. We have had great success collaborating and working together to further grow both teams. Pros We have had tremendous collaboration with and assistance from the CIM team in deployment of PEAK. There was an upfront learning curve for us, but this was alleviated with help from their team. We are now able to quickly get site equipment and data quickly online which is very important to our team. Cons There is still a hurdle for us in quickly deploying rules. This has gotten much better and is something our teams are working through. We had used other software in the past and some of the hurdles were self-created with how we "always used to do things." The CIM team has worked with us to make this process easier. Alternatives considered [Clockworks Analytics](https://www.capterra.com/p/219714/Clockworks-Analytics/)[SkySpark](https://www.capterra.com/p/170797/SkySpark/) Reason for choosing PEAK Note: other softwares in addition to those listed were considered. We vetted numerous options and chose PEAK as a combination of cost effectiveness, the support team, and growth potential. The platform was also an added bonus. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Key2Act's Connect software and internal use. Costs and growth potential were the biggest reasons for switching. Review Source Response from CIM July 15, 2025 Hi Daniel, Thank you for the fantastic feedback, it means a lot to hear that your experience with PEAK and our team has been so positive. We truly value the collaborative partnership we've built with you and your team. It’s great to know that onboarding is becoming more streamlined, and we appreciate your openness around the learning curve and rule deployment. We're committed to making that process even smoother, and we’re glad to be on the journey with you. – The CIM Team PC Perran C. Head of Energy Management Facilities Services Used the software for: 1-2 years ### "CIM PEAK Platform" May 28, 2025 5.0 The CIM team are a pleasure to work with and understand the specific requirements of our client sites. They have demonstrated patience and are extremely flexible when it comes to some of our client demands Pros As a user I have found it very insightful and informative regarding otherwise unseen issues with the building plant systems. Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem. The portal and interface is very easy to use and easy understand the data Cons I have so far found no negative issues with the system. Everything is working well for me at the moment. Alternatives considered [Metasys](https://www.capterra.com/p/234276/Metasys/) Reason for choosing PEAK Price point, ease of deployment, capability to diagnose and recommend actions Review Source Response from CIM July 15, 2025 Hi Perran, Thank you for such a thoughtful and encouraging review. It’s fantastic to hear that PEAK has helped uncover and address hidden plant system issues, and that you’ve found the platform easy to navigate. We’re especially glad our team’s flexibility and understanding have made a difference across your client sites. We truly value the partnership and appreciate your kind words. Please feel free to reach out anytime—we’re always here to support you. – The CIM Team MA Marlene A. Services Manager Retail Used the software for: 1-2 years ### "Castle Towers Shopping Centre" July 8, 2026 4.0 Peak Platform has been a valuable tool for managing operational data and reporting requirements. The platform provides clear visibility of key information, making it easier to track performance, identify trends, and maintain accurate records. Pros One of its greatest strengths is the opportunity it provides for continuous learning, with users able to develop a deeper understanding of data management, reporting processes, and analytics. Cons Potentially additional training resources. I enjoy the emails from Peak with suggestions for reports to run. Review Source ST Sam T. Building Manager Commercial Real Estate Used the software for: 1-2 years ### "Great System" April 17, 2023 3.0 have picked up on issues with the BMS and HVAC equipment that otherwise we would of not known about. Working with CIM has been great has they have help us to navigate the site and also to change the parameters as required. Pros Working with the team to help resolve the issues and to try and make it more user friendly.The Peak platform has alot of good information to help Building Managers/ Facilities Managers to keep the buildings running at a good level. Cons hard to navigate the site sometimes and trying to understand the data. Review Source Response from CIM July 16, 2025 Hi Sam, Thanks for your feedback, it’s great to hear PEAK has helped surface BMS and HVAC issues that might’ve gone unnoticed. We’re also glad our team’s been able to support you in making adjustments along the way. We hear you on the navigation side, and we’re continuously working to make the experience simpler and more intuitive. – The CIM Team AA Alireza A. Building Performance Engineer Commercial Real Estate Used the software for: 6-12 months ### "Helping Our Property Run Smarter and More Efficiently" March 19, 2026 5.0 My experience with PEAK has been very positive. It has improved how we monitor and control our building systems, and the reporting tools make data-driven decisions much easier. Support has been responsive, and the product continues to evolve in a way that adds value. Pros I love how PEAK doesn't feel like a puzzle you have to solve. It’s flexible, and the dashboards are actually easy on the eyes. PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup. It just works. Cons I think adding more pre-built templates could make getting started even faster. Some advanced configurations took a little time to get used to. Review Source GB Garry B. Operations Manager Supermarkets Used the software for: 1-2 years ### "CIM Peak: A Critical Asset for Data-Driven Decision Making" July 3, 2025 4.0 CIM Peak is undeniably a valuable tool that offers significant advantages in streamlining operations, enhancing data visibility, and supporting informed decision-making. Its robust features and comprehensive capabilities make it an essential asset for professionals seeking to optimize performance and drive efficiency. The platform’s ability to integrate complex data and deliver actionable insights contributes meaningfully to operational excellence. As I continue to familiarize myself with its functionalities, I recognize its potential to transform workflows and improve outcomes. I appreciate the opportunity to work with such a powerful system and look forward to leveraging its full capabilities to achieve strategic objectives. Pros The information that has been made available is exceptionally valuable and greatly contributes to a deeper understanding of the subject matter at hand. Its clarity, relevance, and comprehensiveness are highly appreciated, as they facilitate informed decision-making and enhance overall productivity. I sincerely acknowledge the effort and diligence involved in compiling and presenting such useful data. This resource serves as an indispensable reference, and its accessibility is commendable. Thank you for providing such a well-organized and insightful compilation. It reflects a strong commitment to excellence and support, which does not go unnoticed and is genuinely appreciated. Cons Mastering the use of CIM Peak has presented certain challenges, and I occasionally find the learning process to be slower than expected. While I recognize the platform’s powerful capabilities and potential benefits, navigating its features and functionalities can be complex at times. I remain committed to improving my proficiency and am actively seeking resources, guidance, and hands-on experience to enhance my understanding. I appreciate any support provided during this journey, as I am confident that with continued effort and patience, I will become more adept at utilizing CIM Peak effectively to achieve meaningful and productive outcomes. Review Source LC Luke C. Technical Director Environmental Services Used the software for: 1-2 years ### "Driving HVAC Performance with Real-Time Insights" September 9, 2025 5.0 PEAK has been a transformative tool for optimising HVAC performance. By combining real-time analytics with actionable insights, it has helped us move from reactive maintenance to proactive, data-driven decision-making. The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact. Pros The platform provides clear, real-time visibility into HVAC system performance. Its automated fault detection and diagnostics (FDD) quickly highlight inefficiencies that would otherwise go unnoticed, making it much easier to identify opportunities for energy savings, improve tenant comfort, and reduce maintenance call-outs. Cons The level of insight can feel overwhelming at first, especially for teams new to data-driven maintenance. It takes some time to align internal processes and resources to act on the opportunities flagged by the system. This is more of an industry adaptability problem rather than PEAK. Review Source CT Cole T. Energy and Commissioning Specialist Education Management Used the software for: Less than 6 months ### "PEAK review" April 16, 2026 5.0 Overall, my experience is positive. The platform supports high-level monitoring and energy performance tracking, which is critical for our needs. The platform is very effective for day-to-day energy management and reporting needs and will be extremely useful for the future. Pros I like how it brings all building energy data together in one centralized, easy-to-use interface. It makes it simple to monitor equipment and usage over time without needing to pull information from multiple sources. The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies. Cons What I like least is that some of the deeper insights and comparisons are not immediately obvious or accessible without knowing where to look. While the platform is powerful, it can sometimes take extra clicks to fully uncover those trends or advanced reporting features. As a first-time user, it was difficult navigating at first, however, the trainings with Chris Hamilton and Samantha Gibson have been extremely helpful. Review Source DD Dominic D. Facility Manager Commercial Real Estate Used the software for: 2+ years ### "Could not ask for a better service" June 19, 2025 5.0 I don't feel stressed in any way knowing I PEAK/ CIM are looking after the building. I have been the FM here 4 years now, and since being introduced to PEAK and Team from CIM, I can happily say I am happy with the service provided. Pros There is not just one thing I like about PEAK. The system and the Team that looks after 333George St are absolutely amazing. We have certainly been pulled out of hot water situation on many occasions by having PEAK look after the site. Thanks. Cons This I have no comment towards as there isn't anything I can say I do not like about PEAK. This service has been something we have always made sure to cherish and the team are exceptional on all levels. Review Source Response from CIM July 15, 2025 Hi Dominic, Thank you so much for taking the time to share your kind words and for your continued partnership over the years. We're thrilled to hear that PEAK and the team have brought you peace of mind and support in managing your buildings. Your appreciation for both the platform and our people means a great deal. It’s incredibly motivating to know our service is making a genuine difference. If there's ever anything more we can do to help, please don’t hesitate to reach out. - CIM Team TC Tony C. Technical support supervisor Commercial Real Estate Used the software for: Less than 6 months ### "TC/2HS/Manc" July 8, 2026 5.0 The system talks volumes, the man power required to get on top of the data could be the issue, pending on the nature and age of the building its monitoring. Never-the-less the information gathered saves time and allows for better planning when compiling the amounts / faults. Pros Multiple point interrogation on main plant and FCUs. Reduces fault diagnosis time. Alarm handling can be specific. Cons Unable to answer this as the more I have become familiar with the system the easier it has become to retrieve the information that i seek. Review Source DR David R. Director Real Estate Used the software for: 1-2 years ### "Happy Client" June 7, 2024 5.0 Pros The team are extremely knowledgeable and will hold your hand throughout the membership. the program itself is useful to track issues and can save you a small fortune when it alerts you to plant running out of hours for no reason. Cons I would have liked to see more tech to cover electric consumption as the tech already reads the meter consumption so hopefully this can be added on Review Source Response from CIM July 15, 2025 Hi David, Thanks so much for your kind words and for sharing your experience with us. It’s wonderful to hear that our team has been able to guide you through the journey and that PEAK is already delivering meaningful value by identifying inefficiencies. Your suggestion around electric consumption coverage is a great one we’re always evolving the platform and feedback like this helps shape our priorities. Thanks again for the support! – The CIM Team DB Dan B. Ops Mgr Facilities Services Used the software for: 2+ years ### "Cas Sq " March 18, 2022 4.0 The techs are very proactive and helpful. Can't fault their knoweldge. Pros Live data and easy access to the technicians. Cons The messaging platform not that easy you to use Review Source Response from CIM July 21, 2025 Hi Dan, Thanks for your kind words! We're glad the live data and our tech team's support are making a difference. Appreciate the feedback on the messaging platform, we’re looking into ways to improve usability. Thanks for being with us! The CIM Team GF Gavin F. Mechanical & Electrical Technican Financial Services Used the software for: 1-2 years ### "Review" March 31, 2023 5.0 Satisfactory Pros Customer Support, Dashboard, layering of information with graphs Cons Some inital teething problems on set up but these were overcome in time. Review Source Response from CIM July 16, 2025 Hi Gavin, Thanks for your feedback, it’s great to hear PEAK’s dashboard, graphing features, and support have made a positive impression. We're glad any early setup hiccups were quickly resolved, and we appreciate you sticking with us through the process. – The CIM Team BJ Bill J. Managing Director Real Estate Used the software for: 2+ years ### "Office Building Owner who is delighted with the performance of PEAK" February 20, 2023 5.0 We have been delighted with our experience with PEAK. It has exceeded our expectations. Pros PEAK has helped us to increased our NABERS rating which has helped us decrease our running costs, decrease our maintenance costs, improve our sustainability credentials and thus in turn increase the value of our office buildings. Cons At times, I question whether our appointed facilities management teams are getting the most out of PEAK. Review Source Response from CIM July 16, 2025 Hi Bill, We’re thrilled to hear that PEAK has delivered measurable value especially helping to boost your NABERS rating and drive down operational costs. That’s the kind of long-term impact we aim for. Your feedback about the FM teams is important too, we’d be happy to offer additional training or support to ensure everyone’s leveraging PEAK to its full potential. – The CIM Team BW Bob W. Facility Manager Facilities Services Used the software for: 1-2 years ### "Peak review" July 26, 2022 4.0 I like that hidden issues with Plant performance a brought to the table for resolution quickly Pros real time reporting and on-going support from the team Cons The software is excellent however time to really concentrate on the data by me is lacking. Review Source Response from CIM July 16, 2025 Hi Bob, Thanks for the great feedback. We’re really glad PEAK is helping you uncover plant performance issues early it’s exactly what we aim for. Real-time insights only work when backed by great teams like yours! We totally understand how tough it can be to carve out time for deep dives into data and we’re always here to support however we can. – The CIM Team KR Keith R. Electrician Facilities Services Used the software for: Less than 6 months ### "Electrical facilities maintenance " April 12, 2023 5.0 Energy saving, quick method to find fault devices in the field. Pros System searches/ processes data with industry norms to highlight issues then alerts user who can act immediately to address. Promts user to possible causes plus teams meetings allow all users to talk about system alerts thereby training also ensued. Cons Nothing negative to say about peak, but it helps me gain a better understanding about B.M.S systems. Review Source Response from CIM July 16, 2025 Hi Keith, Thanks for your review, great to hear PEAK has helped you pinpoint issues efficiently while also supporting your understanding of BMS systems. We’re glad the platform and team interactions have been both practical and educational. Really appreciate your feedback! – The CIM Team LW Lewis W. Critical services supervisor Information Technology and Services Used the software for: Less than 6 months ### "Support and set up services " July 12, 2023 5.0 Pros its important that the system is set up correctly and once its set up correctly then the system works great and picks up on faults that would take weeks to identify. Support from \[sensitive content hidden\] is excellent as he is pushing for the constant development of the software Cons the rules can sometimes be overly complicated but with our support in \[sensitive content hidden\] he assists us with updating or amending the rules to that they are tailored to our site. Review Source Response from CIM July 16, 2025 Hi Lewis, I really appreciate you sharing this; it’s great to know the system is proving its value once properly configured. We agree: setup is key, and we’re glad you’ve had strong support getting the rules just right for your site. We’ll continue to simplify wherever possible, and we’re always here to help if you need assistance. – The CIM Team YK Yasidu K. Facilities Manager Real Estate Used the software for: 1-2 years ### "Data management and Analytics" October 30, 2022 5.0 Very good and useful tool to monitor building performance data. The customer suppoert from CIM is exceptional which makes the process so much easier. Pros The customer support and the ease of the process to review and analyse data in the peak platform is very helpful. Cons Too many sub options which can be confusing sometimes weh trying to investigate simple operational data with the building Review Source Response from CIM July 16, 2025 Hi Yasidu, Thanks for the thoughtful feedback! We're so glad to hear PEAK is helping you monitor building performance and that our support team is making a difference. We hear you on the sub-options simplifying navigation is definitely something we’re working on. Appreciate you highlighting it! – The CIM Team KD Kavneel D. Bms Tech Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good platform" April 4, 2024 5.0 Pros It is another way of doing Maintenance on site as it highlights issues that need to be actioned. Cons 1.Sometimes there are some items that re-appear as a fault. Even though it had been looked into previously. 2. There are also false alarms on that keep coming, for certain equipment that have been temporarily turn off for Repairs or renovations For example, AC equipments are removed during office fitouts and remain off. But we still get the same unit show failures. In all, if areas are under renovation, information can be shared with your team so that rules can change and fail-alarms related to these units are not sent/ or remain Off. Other then that, all good. Review Source Response from CIM July 15, 2025 Hi Kavneel, Thanks for your thoughtful feedback. We're glad to hear the platform has been helpful in supporting your on-site maintenance activities. You’ve raised a valuable point about persistent alerts during renovations we’re actively working on making those processes smarter and more adaptive. Appreciate you flagging it, and we’re here to help fine-tune things anytime. – The CIM Team RH Robert H. Service Engineer Industrial Automation Used the software for: 6-12 months ### "Experience" June 27, 2023 5.0 I'm very happy of using PEAK and get a very well support from PEAK team. Appreciated for a great product! Pros PEAK helped me to review any issues that happen on site and remind me to have a look for preventing any further problems. Cons Currently, I'm very happy of using PEAK, therefore, no Cons from the platform to me. Review Source Response from CIM July 16, 2025 Hi Robert, Thanks so much for the kind words! It’s great to hear PEAK has been supporting your work on site and helping you stay ahead of potential issues. We’re thrilled it’s been such a positive experience, and we’ll be sure to pass your appreciation on to the team. – The CIM Team SB Stephen B. Property Manager Real Estate Used the software for: Less than 6 months ### "Lisney Property Management." June 12, 2024 5.0 Very satisfactory to date, its a learning curve , but great insights and experience to be gained. Pros Flags faults/issues that otherwise would go detected Cons Set up can be lengthy, but all in all, its a smooth process. Review Source Response from CIM July 15, 2025 Hi Stephen, Thank you for your review we’re glad to hear the experience so far has been a positive one. It's great to know that the system is helping surface faults that might otherwise go unnoticed, and we appreciate your openness about the learning curve and setup time. We’re committed to making that as seamless as possible and are always here to support your journey. Looking forward to continuing the partnership! – The CIM Team BH Brandon H. Account Manager Industrial Automation Used the software for: 2+ years ### "BMS Contractor Point of View" December 6, 2022 5.0 Pros Streamline access to the buildings high priority issues and energy saving opportunities Cons Some aspects of accompanying data illustration and display Review Source Response from CIM July 16, 2025 Hi Brandon, Thanks for sharing your perspective, it’s great to hear how PEAK helps you zero in on what matters most. We’re always looking to improve the way data is visualised, so your input’s really helpful. Appreciate you being on this journey with us! – The CIM Team AB Abhishek B. National Sustainability Manager Real Estate Used the software for: 1-2 years ### "Reveiw" April 4, 2023 4.0 Good Pros easy way to notify site teams about asset level issues .Important tool used by the teams to track performance Cons The way the data is presented can be improved. Review Source Response from CIM July 16, 2025 Hi Abhishek, Thanks for the feedback, we’re glad to hear PEAK has become a useful part of how your teams track performance and communicate site-level issues. Your note on data presentation is well taken, and it’s something we’re actively working on improving. Appreciate your input and continued support. – The CIM Team ML Mathew L. Operations Manager Retail Used the software for: Less than 6 months ### "Peak Software Review" June 17, 2022 5.0 Great experience and Navin Paramne a Senior Project Engineer has been extremely pro active and helpful in relation to issues arising, as well as looking at ways to improve on site functionality and sustainability. Pros Ease of use and its ability to be able to notify HVAC mechanical service provider and BMS maintenance team of issues arising, as well as assistance in working with operations on site to better improve current systems in place. Cons Requires some training to be able to navigate the site, but the team were very helpful in explaining how it all works. Review Source Response from CIM July 21, 2025 Hi Mathew, Thanks for the kind words! We're delighted to hear you had a great experience with PEAK, and we’ll be sure to pass your feedback on to Navin. We're glad the platform is helping streamline issue response and support on-site improvements. Appreciate your note on training, glad the team could assist! – The CIM Team EK Eric K. BMS Technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "user interface" July 12, 2023 4.0 Pros In comparison to other analytical companies, the company trend log period limit is greater. Cons Due to one drag down switch, searching for field equipment will take some time. divided with building level, for example, to find VAV trend log Review Source Response from CIM July 16, 2025 Hi Eric, Thanks for the detailed feedback, great to hear the extended trend log period has been a plus for you. We understand the UI navigation can take a bit of getting used to, especially when filtering by building level. Your input helps us refine the experience, and we appreciate you taking the time to share it. – The CIM Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.