--- title: "PEAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PEAK the right HVAC solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/236529/PEAK/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- PEAK 4.7 (78) [View alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of PEAK Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews MA Marlene A Services ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The platform provides clear visibility of key information, making it easier to track performance, identify trends, and maintain accurate records.“ July 8, 2026 SH Samuel H BMS TechnicianMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes difficult to login due to passwords changing. But apart from that, I have no real criticisms“ March 19, 2026 CT Cole T Energy and Commissioning SpecialistEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies.“ April 16, 2026 LC Luke C Technical DirectorEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “This is more of an industry adaptability problem rather than PEAK.“ September 9, 2025 PC Perran C Head of Energy ManagementFacilities Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem.“ May 28, 2025 GR Glen R Operations Manager Retail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Managing an asset with over 100,000m2 GLA, My only issue is getting enough time to utilize the system enough as I need to essentially assign tickets out to service providers from the system.“ November 9, 2022 PW Paul W DirectorIndustrial Automation, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use web interface with simple navigation and information displayed clearly in a logical format.“ August 12, 2026 DD Dominic D Facility ManagerCommercial Real Estate, 10,001+ employeesUsed the software for: More than 2 years. “This I have no comment towards as there isn't anything I can say I do not like about PEAK.“ June 19, 2025 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh B. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Automated Air: proud to be CIM's first PEAK partner in Australia" October 2, 2026 5.0 The CIM partner team, \[sensitive content hidden\] in particular, have done everything possible to make this a smooth process. They're constantly finding ways to support us and help us grow this new partnership. Really happy with how it's going so far. Pros PEAK picks up issues that would otherwise get overlooked, and the constant monitoring means we're not relying on someone happening to spot a problem. The trends are easy to use, and it's great being able to present this straight to the customer so they can see what's going on in their building. Huge support from the CIM team too! Cons No cons on the system itself. The only challenge is getting customers on board, but that's not a downfall of the product. It's more about shifting people's mindset on the importance and benefits of this kind of monitoring. Review Source GB Garry B. Operations Manager Supermarkets Used the software for: 1-2 years ### "CIM Peak: A Critical Asset for Data-Driven Decision Making" July 3, 2025 4.0 CIM Peak is undeniably a valuable tool that offers significant advantages in streamlining operations, enhancing data visibility, and supporting informed decision-making. Its robust features and comprehensive capabilities make it an essential asset for professionals seeking to optimize performance and drive efficiency. The platform’s ability to integrate complex data and deliver actionable insights contributes meaningfully to operational excellence. As I continue to familiarize myself with its functionalities, I recognize its potential to transform workflows and improve outcomes. I appreciate the opportunity to work with such a powerful system and look forward to leveraging its full capabilities to achieve strategic objectives. Pros The information that has been made available is exceptionally valuable and greatly contributes to a deeper understanding of the subject matter at hand. Its clarity, relevance, and comprehensiveness are highly appreciated, as they facilitate informed decision-making and enhance overall productivity. I sincerely acknowledge the effort and diligence involved in compiling and presenting such useful data. This resource serves as an indispensable reference, and its accessibility is commendable. Thank you for providing such a well-organized and insightful compilation. It reflects a strong commitment to excellence and support, which does not go unnoticed and is genuinely appreciated. Cons Mastering the use of CIM Peak has presented certain challenges, and I occasionally find the learning process to be slower than expected. While I recognize the platform’s powerful capabilities and potential benefits, navigating its features and functionalities can be complex at times. I remain committed to improving my proficiency and am actively seeking resources, guidance, and hands-on experience to enhance my understanding. I appreciate any support provided during this journey, as I am confident that with continued effort and patience, I will become more adept at utilizing CIM Peak effectively to achieve meaningful and productive outcomes. Review Source ST Sam T. Building Manager Commercial Real Estate Used the software for: 1-2 years ### "Great System" April 17, 2023 3.0 have picked up on issues with the BMS and HVAC equipment that otherwise we would of not known about. Working with CIM has been great has they have help us to navigate the site and also to change the parameters as required. Pros Working with the team to help resolve the issues and to try and make it more user friendly.The Peak platform has alot of good information to help Building Managers/ Facilities Managers to keep the buildings running at a good level. Cons hard to navigate the site sometimes and trying to understand the data. Review Source Response from CIM July 16, 2025 Hi Sam, Thanks for your feedback, it’s great to hear PEAK has helped surface BMS and HVAC issues that might’ve gone unnoticed. We’re also glad our team’s been able to support you in making adjustments along the way. We hear you on the navigation side, and we’re continuously working to make the experience simpler and more intuitive. – The CIM Team MA Marlene A. Services Manager Retail Used the software for: 1-2 years ### "Castle Towers Shopping Centre" July 8, 2026 4.0 Peak Platform has been a valuable tool for managing operational data and reporting requirements. The platform provides clear visibility of key information, making it easier to track performance, identify trends, and maintain accurate records. Pros One of its greatest strengths is the opportunity it provides for continuous learning, with users able to develop a deeper understanding of data management, reporting processes, and analytics. Cons Potentially additional training resources. I enjoy the emails from Peak with suggestions for reports to run. Review Source LC Luke C. Technical Director Environmental Services Used the software for: 1-2 years ### "Driving HVAC Performance with Real-Time Insights" September 9, 2025 5.0 PEAK has been a transformative tool for optimising HVAC performance. By combining real-time analytics with actionable insights, it has helped us move from reactive maintenance to proactive, data-driven decision-making. The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact. Pros The platform provides clear, real-time visibility into HVAC system performance. Its automated fault detection and diagnostics (FDD) quickly highlight inefficiencies that would otherwise go unnoticed, making it much easier to identify opportunities for energy savings, improve tenant comfort, and reduce maintenance call-outs. Cons The level of insight can feel overwhelming at first, especially for teams new to data-driven maintenance. It takes some time to align internal processes and resources to act on the opportunities flagged by the system. This is more of an industry adaptability problem rather than PEAK. Review Source JP Jon P. Service Manager Retail Used the software for: 1-2 years ### "Thank you form Bathurst " July 28, 2026 5.0 My overall experience with PEAK has been excellent. The team consistently provides outstanding service and valuable support by supplying additional AC data and trend analysis, helping us better investigate issues and prepare for Airmaster meetings Pros Good service, a positive can-do attitude, and a willingness to help achieve outcomes. \[sensitive content hidden\] was outstanding and a pleasure to work with Cons Having AC data and power metering combined in one system can make navigation and troubleshooting less intuitive." Review Source AA Alireza A. Building Performance Engineer Commercial Real Estate Used the software for: 6-12 months ### "Helping Our Property Run Smarter and More Efficiently" March 19, 2026 5.0 My experience with PEAK has been very positive. It has improved how we monitor and control our building systems, and the reporting tools make data-driven decisions much easier. Support has been responsive, and the product continues to evolve in a way that adds value. Pros I love how PEAK doesn't feel like a puzzle you have to solve. It’s flexible, and the dashboards are actually easy on the eyes. PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup. It just works. Cons I think adding more pre-built templates could make getting started even faster. Some advanced configurations took a little time to get used to. Review Source CT Cole T. Energy and Commissioning Specialist Education Management Used the software for: Less than 6 months ### "PEAK review" April 16, 2026 5.0 Overall, my experience is positive. The platform supports high-level monitoring and energy performance tracking, which is critical for our needs. The platform is very effective for day-to-day energy management and reporting needs and will be extremely useful for the future. Pros I like how it brings all building energy data together in one centralized, easy-to-use interface. It makes it simple to monitor equipment and usage over time without needing to pull information from multiple sources. The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies. Cons What I like least is that some of the deeper insights and comparisons are not immediately obvious or accessible without knowing where to look. While the platform is powerful, it can sometimes take extra clicks to fully uncover those trends or advanced reporting features. As a first-time user, it was difficult navigating at first, however, the trainings with Chris Hamilton and Samantha Gibson have been extremely helpful. Review Source DD Dominic D. Facility Manager Commercial Real Estate Used the software for: 2+ years ### "Could not ask for a better service" June 19, 2025 5.0 I don't feel stressed in any way knowing I PEAK/ CIM are looking after the building. I have been the FM here 4 years now, and since being introduced to PEAK and Team from CIM, I can happily say I am happy with the service provided. Pros There is not just one thing I like about PEAK. The system and the Team that looks after 333George St are absolutely amazing. We have certainly been pulled out of hot water situation on many occasions by having PEAK look after the site. Thanks. Cons This I have no comment towards as there isn't anything I can say I do not like about PEAK. This service has been something we have always made sure to cherish and the team are exceptional on all levels. Review Source Response from CIM July 15, 2025 Hi Dominic, Thank you so much for taking the time to share your kind words and for your continued partnership over the years. We're thrilled to hear that PEAK and the team have brought you peace of mind and support in managing your buildings. Your appreciation for both the platform and our people means a great deal. It’s incredibly motivating to know our service is making a genuine difference. If there's ever anything more we can do to help, please don’t hesitate to reach out. - CIM Team JE Jason E. Property Services Manager Commercial Real Estate Used the software for: 1-2 years ### "Life with CIM" June 15, 2025 5.0 My overall experience has been very positive with significant improvement in tenant conditions and their overall experience. Pros Real time monitoring and notification of selected points on the buildings BMCS. This has allowed us to resolve issues before the tenants have been impacted Cons The initial period of sorting relevant information from non-relevant information can be somewhat arduous. Review Source Response from CIM July 15, 2025 Hi Jason, We really appreciate you taking the time to share your experience. It’s great to hear that CIM has contributed to an improvement in tenant satisfaction and comfort that’s exactly the kind of impact we aim for. We're also glad the real-time monitoring has been helping your team stay ahead of potential issues. We understand that the initial setup can take some effort, and we’re always looking for ways to make that process smoother. Thanks again for your feedback and support! – The CIM Team AW Andrew W. Facility Manager Real Estate Used the software for: 1-2 years ### "Review of Peak software" April 14, 2023 4.0 Use of the system has been quite easy and the online helpdesk gives you direct contact with the team so any issues can be resolved pretty much immediately. This equates to a good user experience! Pros The Peak dashboard has been quite useful for our organisation. I have found it very helpful in identifying faults with our HVAC system, things that the average FM wouldn't be able to do. They are able to set up alerts for discrepancies in the performance and then are able to identify the root cause of this. You are then able to forward these alerts straight onto the contractor which allows them to access the same data as you are. Cons I have found the program a touch clunky although is still usable. Review Source Response from CIM July 16, 2025 Hi Andrew, Thanks for sharing your experience, it’s great to hear PEAK has helped uncover HVAC issues and streamline collaboration with contractors. We’re also pleased the support team’s been able to assist you quickly when needed. We know there’s room to improve the platform’s feel, and feedback like yours helps us keep refining it. – The CIM Team HM Hannah M. Senior Facilities Manager Real Estate Used the software for: 6-12 months ### "Data is king" March 21, 2023 5.0 Pros I can view the equipment in real time from one easy to use platform, but also take that platform mobile if I am moving around the building and need to raise the Alerts to contractors and tenants. CIM not only provides a summary of the issue, but also a number of recommended solutions, which is easy for any new or experienced FM to implement as an initial step. CIM has enabled us to resolve a number of issues before our building occupants can raise them! Cons I personally found the dashboard slightly confusing to manage and assigning/linking tasks. It has taken me a few training sessions with the team to understand Review Source Response from CIM July 16, 2025 Hi Hannah, Thank you for the detailed feedback, it’s fantastic to hear how PEAK has helped you stay proactive and mobile, resolving issues before they reach occupants. We’re glad the team training has been helpful as you’ve explored the dashboard features, and we’re always here if you need a refresher or support. – The CIM Team DB Dan B. Ops Mgr Facilities Services Used the software for: 2+ years ### "Cas Sq " March 18, 2022 4.0 The techs are very proactive and helpful. Can't fault their knoweldge. Pros Live data and easy access to the technicians. Cons The messaging platform not that easy you to use Review Source Response from CIM July 21, 2025 Hi Dan, Thanks for your kind words! We're glad the live data and our tech team's support are making a difference. Appreciate the feedback on the messaging platform, we’re looking into ways to improve usability. Thanks for being with us! The CIM Team GF Gavin F. Mechanical & Electrical Technican Financial Services Used the software for: 1-2 years ### "Review" March 31, 2023 5.0 Satisfactory Pros Customer Support, Dashboard, layering of information with graphs Cons Some inital teething problems on set up but these were overcome in time. Review Source Response from CIM July 16, 2025 Hi Gavin, Thanks for your feedback, it’s great to hear PEAK’s dashboard, graphing features, and support have made a positive impression. We're glad any early setup hiccups were quickly resolved, and we appreciate you sticking with us through the process. – The CIM Team BJ Bill J. Managing Director Real Estate Used the software for: 2+ years ### "Office Building Owner who is delighted with the performance of PEAK" February 20, 2023 5.0 We have been delighted with our experience with PEAK. It has exceeded our expectations. Pros PEAK has helped us to increased our NABERS rating which has helped us decrease our running costs, decrease our maintenance costs, improve our sustainability credentials and thus in turn increase the value of our office buildings. Cons At times, I question whether our appointed facilities management teams are getting the most out of PEAK. Review Source Response from CIM July 16, 2025 Hi Bill, We’re thrilled to hear that PEAK has delivered measurable value especially helping to boost your NABERS rating and drive down operational costs. That’s the kind of long-term impact we aim for. Your feedback about the FM teams is important too, we’d be happy to offer additional training or support to ensure everyone’s leveraging PEAK to its full potential. – The CIM Team BK Brent K. HVAC Technician Construction Used the software for: 1-2 years ### "HVAC Tool " July 1, 2022 5.0 Good communication and fast response times. Pros Easy to use and navigate, ability to cross trend a number of points simultaneously to asssit with fault finding with nice clear easy to read charts. Review Source Response from CIM July 16, 2025 Hi Brent, Thanks for the great review! We're glad to hear the platform's clear visuals and cross-trending tools are helping streamline fault finding for your team. We also appreciate your shoutout on communication, it’s something we pride ourselves on. If there's ever anything more we can support you with, just let us know! – The CIM Team kA karanbir A. Building Performance Co - ordinator Retail Used the software for: 1-2 years ### "Fantastic Platform for sustainability" May 3, 2022 5.0 Fantastic platform - love the analytics & transfer of data. Pros Ease of use, information, transfer of data. Cons Can be bit slow sometimes, but manageable. Review Source Response from CIM July 21, 2025 Hi Karanbir, Thanks for the great review! We’re glad you’re enjoying PEAK’s analytics and data capabilities. We appreciate your note on speed optimizing performance is always a priority. Thanks for being part of our journey toward smarter sustainability! The CIM Team SL Sean L. Building Services Engineer Facilities Services Used the software for: 2+ years ### "Good Software " June 23, 2022 5.0 Increased proactive identification of faults on HVAC system. Pros Assigning jobs to contractors and other FM staff. Records keeping of old issues to compare against new issues Cons Repeated emails Sometimes a little difficult to navigate for contractors to respond in platform Review Source Response from CIM July 21, 2025 Hi Sean, Thank you for your feedback! We're glad PEAK supports issue tracking over time. We appreciate your note on contractor usability, it's on our radar as we work to enhance navigation and responsiveness for all users. The CIM Team SH Simon H. Senior Facilities Manager Commercial Real Estate Used the software for: 2+ years ### "Great analytics tool" April 14, 2023 5.0 We have definitely found energy efficiencies over our portfolio with the use of PEAK. Pros Having real-time alerts that we can create jobs to our technicians for when plant and equipment isn't running as it should. Cons Some search functions could be easier to use. Review Source Response from CIM July 16, 2025 Hi Simon, Thanks for your great feedback, it’s fantastic to hear that PEAK has helped uncover energy savings across your portfolio. We’re also glad the real-time alerts are making it easier to stay ahead of plant issues. Appreciate the note on search we’re always looking for ways to make the platform smoother to navigate. – The CIM Team SG Stephen G. building manager Real Estate Used the software for: Less than 6 months ### "310 saint vincent street-new PEAK installation" April 4, 2023 5.0 HVAC issues mainly Pros pinpointing issues and how to resolve them Cons not applicable at this moment in time, i have only been a user for a week or so Review Source Response from CIM July 16, 2025 Hi Stephen, Thanks for the feedback, it’s great to hear PEAK is already helping you zero in on HVAC issues so early in your use. If any questions come up as you explore the platform further, don’t hesitate to reach out. We're here to help! – The CIM Team TW Tom W. Energy & Sustainability Engineer Biotechnology Used the software for: 6-12 months ### "An amazing Platform" August 9, 2022 5.0 Very positive, we can solve problems with intuitive dashboards, and detailed info and save massively on energy usage along with generating work orders internally that allow us to close the quicker than ever before. Pros The ability to use real data to interrogate problematic equipment to make informed decisions extremely quickly. I only wish I have had this platform in all my previous businesses. Cons It takes a little to get used to, but the the training supplied, and the guys attitude to getting you up and running is second to none. Review Source Response from CIM July 16, 2025 Hi Tom, Thanks so much for your kind words! It’s fantastic to hear how PEAK is helping you cut down energy usage and accelerate work order resolution. We’re especially happy the platform’s data-driven insights are making a tangible difference. And we agree it would’ve been great to have it sooner too! Appreciate the feedback on onboarding, we’ll keep working to make it even smoother. – The CIM Team DK Darrell K. Facilities Manager Facilities Services Used the software for: Less than 6 months ### "PEAK Review" April 6, 2023 5.0 Pros PEAK works very well as a fault finding and diagnostic tool. It picks up anomalies on the BMS which would not normally spotted without performing a deep dive by a BMS engineer. It also simplifies any remedial works required and pinpoints how and where the works have to be carried out saving time and money. The support from CIM has been second to none. Also onboarding was really simple and set up took minimal time. Cons Although PEAK is user friendly and provides step by step instructions for any issues - a non-technical building manager might find difficulty if not fully aware of a buildings plant and its functions but this would be up to the end user to resolve and not PEAK per se. Review Source Response from CIM July 16, 2025 Hi Darrell, Thanks for the great feedback, it’s fantastic to hear how PEAK has supported your fault diagnostics and saved time on remedial work. We’re especially pleased to know the onboarding went smoothly and that the support has met your expectations. And you make a fair point some plant knowledge always helps, but we’re here to guide users through it every step of the way. – The CIM Team LD Liam D. Building & Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "PEAK user performance" December 19, 2022 5.0 Very beneficial in knowing that the problems or issues can be seen and accessed remotely by experts. Pros It's remote access and viewing is essential. The backup support is very helpful. Reassurance is great. Cons LOt of initial steps to follow, but will become easier with time and use. Review Source Response from CIM July 16, 2025 Hi Liam, Thanks for the great feedback! We’re really glad to hear that the remote access and expert support have made a difference for you. We agree the early steps can take a moment to learn, but it gets smoother quickly. Appreciate you being part of the PEAK community. – The CIM Team MA Muhammad A. Services Manager Real Estate Used the software for: Less than 6 months ### "Efficient software" June 9, 2022 4.0 Pros I love the fault alert system and the fact that we can create actions for those faults and assign them to specific contractors for follow up. The actions tab also has a graph to see the trend and the fault trigger logic. The overall workflow is efficient and user friendly. Cons The trend charts were a bit difficult to understand for me initially but with constant support from the CIM team I've now found it easy to use. Review Source Response from CIM July 21, 2025 Hi Muhammad, Thanks for the great feedback! We're glad you're finding value in PEAK’s fault alert system and action tracking. It’s great to hear the CIM team was able to support you in getting comfortable with the trend charts. Appreciate your insights! The CIM Team RS Rohan S. Facilities Manager Facilities Services Used the software for: Less than 6 months ### "Peak Review" December 27, 2023 5.0 Pros The email notifications of the HVAC system and one on one customer support and training. Cons Generally really happy with Peak, although on my assets it could be considered overkill, due to the size of the buildings being small, but very useful none the less. Review Source Response from CIM July 15, 2025 Hi Rohan, Thanks for your feedback, it’s great to know you’ve found the email alerts and tailored support helpful. We get that PEAK can feel like a lot on smaller sites, but we’re glad it’s still proving valuable. Always happy to help make sure it’s calibrated to fit your portfolio just right. – The CIM Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.