# Page 2 | PEAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PEAK the right HVAC solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236529/PEAK/reviews --- PEAK 4.7 (71) [View alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 2 - Reviews of PEAK ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Anthony D. Facilities Manager Commercial Real Estate Used the software for: 6-12 months ### "Facilities Manager" December 9, 2024 4.0 The CIM team are very approachable and display a high level of knowledge that they share readily. The CIM platform is a welcomed tool for use Pros Ease of use in the platform, information provided is clear and concise when reviewing raised concern. Cons The monthly report was still a work in progress, it did quite have all the information that I was after. I am able to have separate data report provided when require. Review Source Response from CIM July 15, 2025 Hi Anthony, Thank you for your positive review and for highlighting the knowledge and approachability of our team. We're really pleased that you're finding the platform clear and easy to use when managing concerns. We also appreciate your feedback on the monthly reports it’s valuable insight that helps us improve. Please don’t hesitate to keep sharing your needs so we can continue to tailor our support and reporting to suit your operations. – The CIM Team JB John B. Deputy Group Facilities Manager Real Estate Used the software for: Less than 6 months ### "A new wingman" January 28, 2025 5.0 New to it but certainly been an eye opener and the support through the installation process has been fantastic! Pros The level of detail now available to us and the real-time insights provided by very knowledgeable engineers! Cons some parts are hard to navigate but possibly just getting use to it. Review Source Response from CIM July 15, 2025 Hi John, Thank you for your review and for the great feedback on your early experience with PEAK. We’re really pleased to hear the installation process has been smooth and that the insights from our engineers have made an impression. As with any new system, it can take a little time to get fully comfortable, but we’re here to support you every step of the way. Don’t hesitate to reach out if we can help make navigation even easier. – The CIM Team JF Jose F. Maintenance Engineer Food & Beverages Used the software for: 6-12 months ### "BMS Review Feedback" September 27, 2024 5.0 For the moment our experience is being very positive, we identify the tasks associated to alarms are efficiently being actioned and the feedback we are getting from different facility users is also being very positive. Pros Our existing BMS lacks of a rational alarm management system during the years, now PEAK system is helping us organizing and scheduling the tasks with the utilities maintenance team efficiently. Cons Alarm rationalization is hidden in the background of the PEAK application, and I'd like learning more about it. Review Source Response from CIM July 15, 2025 Hi Jose, Thank you so much for your thoughtful review and for sharing your positive experience with PEAK. We're really glad to hear that it's helping improve your BMS workflows, especially given your role in such a large-scale environment. We also appreciate your comment on alarm rationalization visibility, feedback like yours directly helps us prioritize refinements. Please don’t hesitate to reach out if we can assist further. – The CIM Team JM Jarrod M. Account Manager Construction Used the software for: Less than 6 months ### "39 Murray Street" September 26, 2024 5.0 Been Great. Thanks again to \[sensitive content hidden\] for the initial training session Pros The ease of the program and the chat feature between trades and managers, The training session with \[sensitive content hidden\] was excellent. Cons Have not had any issues as yet, Nothing comes to mind. Review Source Response from CIM July 15, 2025 Hi Jarrod, Thanks so much for your feedback, it’s great to hear your experience has been a positive one so far. We’re especially pleased that the training session helped set the foundation, and that features like the chat tool are proving useful for your day-to-day work. We’ll pass your appreciation on to the team. If anything ever comes up, we’re just a message away. – The CIM Team HM Harry M. Facilities Manager Facilities Services Used the software for: 6-12 months ### "Peak Survey ATO Box Hill" September 3, 2024 5.0 Has been very good and great feedback from CIM staff with scheduled monthly meetings. Pros The Alert activations are a great tool for actioning defects with incumbent contractors. Cons Excessive emails for actioning that may not be related to defects and consumption. Review Source Response from CIM July 15, 2025 Hi Harry, Thank you for your kind words and for highlighting the value you’re getting from PEAK's alert activations. It’s great to hear that the platform is adding real operational benefit for your team. We also hear you on the email volume and are actively looking at ways to fine-tune alert management. We truly value your partnership! – The CIM Team DR David R. Director Real Estate Used the software for: 1-2 years ### "Happy Client" June 7, 2024 5.0 Pros The team are extremely knowledgeable and will hold your hand throughout the membership. the program itself is useful to track issues and can save you a small fortune when it alerts you to plant running out of hours for no reason. Cons I would have liked to see more tech to cover electric consumption as the tech already reads the meter consumption so hopefully this can be added on Review Source Response from CIM July 15, 2025 Hi David, Thanks so much for your kind words and for sharing your experience with us. It’s wonderful to hear that our team has been able to guide you through the journey and that PEAK is already delivering meaningful value by identifying inefficiencies. Your suggestion around electric consumption coverage is a great one we’re always evolving the platform and feedback like this helps shape our priorities. Thanks again for the support! – The CIM Team SB Stephen B. Property Manager Real Estate Used the software for: Less than 6 months ### "Lisney Property Management." June 12, 2024 5.0 Very satisfactory to date, its a learning curve , but great insights and experience to be gained. Pros Flags faults/issues that otherwise would go detected Cons Set up can be lengthy, but all in all, its a smooth process. Review Source Response from CIM July 15, 2025 Hi Stephen, Thank you for your review we’re glad to hear the experience so far has been a positive one. It's great to know that the system is helping surface faults that might otherwise go unnoticed, and we appreciate your openness about the learning curve and setup time. We’re committed to making that as seamless as possible and are always here to support your journey. Looking forward to continuing the partnership! – The CIM Team AC Alan C. Global Technical Director Facilities Services Used the software for: 2+ years ### "PEAK implementation in Pharma Commercial sites" April 16, 2024 5.0 Issue was with client IT support which made it a long process. reality is that if that element was better supported implementation of the CIM PEAK platform would have a been quick and smooth and the 30 days to install and get up and running would have been achieved Pros Low cost high return. easy to price and exceptional support from the CIM team. PEAK is versatile for individual site requirements. Quick implementation as only takes approx 30 days to install then start to use the system. Cons No cons as yet , issues were because of the client IT support which CIM supported above and beyond their scope to get the solution implemented Review Source Response from CIM July 15, 2025 Hi Alan, Thanks for the great feedback! We're glad PEAK has met your site’s needs and that setup was quick and straightforward. Let us know if there's anything else we can support you with. – The CIM Team AL Aidan L. Senior Facilities Manager Facilities Services Used the software for: Less than 6 months ### "A fantastic tool to improve efficiency and reduce costs. " March 17, 2022 5.0 Pros Integration was incredibly simple. The support staff are always available and very knowledgeable. Being able to cross check the BMS using external software is great. It shows us the issues we have that the BMS doesn't see. Cons The only downside I have seen so far, is that I didn't realise the BMS needed to be Bacnet compatible. Reason for choosing PEAK Market presence and the fact that I don't have to rely on a BMS to tell me there's an issue. Review Source Response from CIM July 21, 2025 Hi Aidan, Thanks for the glowing review! We're glad to hear PEAK’s integration was smooth and that it’s helping uncover issues beyond the BMS. Great to know our support team has been helpful too. Appreciate the note on Bacnet compatibility, it’s a valuable reminder for new users. The CIM Team RC Ross C. WA Technical Lead Facilities Services Used the software for: 1-2 years ### "CIM - 21st Century PEAKy Blinders" April 6, 2022 5.0 Overall experience has been very positive. We had success with resolving high overnight water consumption which had been investigated previously, but not resolved. The granularity of the data showed when the consumption was occurring and when it first started which by gave a strong lead to investigate resulting in the route cause being determined and rectified. Other wins have been tuning of central plant during times of low occupancy to reduce energy consumption without impacting tenant comfort. Pros Everyone involved in the building's performance is using the same platform to raise, discuss and investigate issues. The conversation that results from an action being raised, remains on the PEAK platform even when the action is closed so that future techs, FMs, etc. can see what has been done previously. This is particularly useful when considering a strategy to improve performance as one can review how the building has responded to previous strategies. It also means the handover between technicians and the handover from one Facility Manager to the next is less critical as anyone new can get up to speed quickly. The other really good thing is being able to pull trends from different buildings all in the one PEAK platform. Gone are the days of having to log into an individual BMS for each building which is not only time consuming, but with cyber security constraints within large organizations, getting access into the BMS is becoming increasingly difficult. Cons There are lot's of features within the menus and it's sometimes hard to know where they are. The notification email for updates to actions raised always links to the same page on PEAK and I suspect this is the page most used by techs and FMs. However, there's a lot more behind this page and a lot more features which most users probably don't realise. Review Source Response from CIM July 21, 2025 Hi Ross, Thanks for the fantastic review! We're thrilled PEAK is helping unify your team’s workflow and enabling smarter building performance strategies. It's great to hear the platform is supporting everything from data-driven diagnostics to cross-site trend analysis. We appreciate your feedback on navigation, we’re always working to make those deeper features more accessible. The CIM Team mP michael P. Head of Asset Management Real Estate Used the software for: 6-12 months ### "Feedback " July 12, 2023 4.0 very positive and i let the experts do the work here. all i need to know is that there are clear processes in place to identify issues, find solutions and mark when the issue is closed out. it will also store a history of issues so at the end of a year we will know what items of plant are causing the most trouble Pros the CIM team are very proactive and keen to get it up and running it can identify issues and show them clearly Cons it is a technical piece of equipment and sop to the untrained eye it can be confusing Reason for choosing PEAK we are not using other systems and just came across CIM Review Source Response from CIM July 16, 2025 Hi Michael, Thanks for the thoughtful feedback. It’s great to hear you trust the system and our team to do the heavy lifting behind the scenes. Having that clear workflow and issue history is exactly what we aim to deliver. We hear you on the technical side, simplifying the experience for all users is something we’re always working on. – The CIM Team ST Sonny T. Property Services Manager Commercial Real Estate Used the software for: 6-12 months ### "Client Review" June 10, 2022 5.0 So far, the system has allowed the site team to have a better understanding of building HVAC performance on daily basis, as well as recommendations from the CIM Team. With live data being captured, our on-site contractors can efficiently action any request promptly. Pros 1) Easy to use 2) Live & Accuracy of information 3) Enables the site team to view and execute specific tasks 4)Provides overall building performance with the recommendation for a quick, efficient and effective fix that needs to happen as soon as possible. Cons No negative commentary at this stage as the system was recently implemented on site. Review Source Response from CIM July 21, 2025 Hi Sonny, Thanks for the fantastic feedback! We're glad PEAK is already helping your team better understand HVAC performance and act quickly with live, accurate data. Great to hear the rollout has been smooth, looking forward to supporting your ongoing success. The CIM Team CP Chris P. Manager Financial Services Used the software for: 2+ years ### "Review" May 25, 2023 4.0 Energy efficient operation of the building without compromising on comfort. Pros Meeting with the team and discussing potential opportunities to save energy and optimise HVAC operations. Cons Nothing that comes to mind. Reason for choosing PEAK Customer service. The product is offered my many other companies. The people side differentiates CIM from others. The CIM team meet regularly with our operations team and discuss the issues as well as providing solutions. Review Source Response from CIM July 16, 2025 Hi Chris, Thanks for sharing your experience, it’s great to hear that PEAK has helped support energy efficiency without compromising comfort. We’re glad the collaboration with our team has been productive, and we’re always up for exploring new optimisation opportunities with you. – The CIM Team CM Charles M. Building Engineer Facilities Services Used the software for: 6-12 months ### "Building engineer " March 11, 2024 5.0 Pros Happy how easy it is to monitor the progress of my sites remotely. Cons I’ve been pleased with peaks service, I haven’t had any issues as of yet. Review Source Response from CIM July 15, 2025 Hi Charles, Really appreciate your feedback, it’s great to hear PEAK is helping you keep tabs on your sites with ease. Knowing it’s all running smoothly on your end is exactly what we aim for. If anything ever pops up, we're just a call or click away. – The CIM Team AW Andrew W. Facility Manager Real Estate Used the software for: 1-2 years ### "Review of Peak software" April 14, 2023 4.0 Use of the system has been quite easy and the online helpdesk gives you direct contact with the team so any issues can be resolved pretty much immediately. This equates to a good user experience! Pros The Peak dashboard has been quite useful for our organisation. I have found it very helpful in identifying faults with our HVAC system, things that the average FM wouldn't be able to do. They are able to set up alerts for discrepancies in the performance and then are able to identify the root cause of this. You are then able to forward these alerts straight onto the contractor which allows them to access the same data as you are. Cons I have found the program a touch clunky although is still usable. Review Source Response from CIM July 16, 2025 Hi Andrew, Thanks for sharing your experience, it’s great to hear PEAK has helped uncover HVAC issues and streamline collaboration with contractors. We’re also pleased the support team’s been able to assist you quickly when needed. We know there’s room to improve the platform’s feel, and feedback like yours helps us keep refining it. – The CIM Team SG Stephen G. Engineering & Facilities Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Product we get more from each week." March 15, 2023 5.0 We have learned about issues related to our facilities which we never knew we had! As a manager of the facility, I have far more visibility and awareness than I would have with the BMS alone. Working with the CIM team is a pleasure and a learning experience every day. Pros Working with the CIM team is a pleasure. they are always very helpful and very knowledgeable.The PEAK platform gives good information and provides valuable insights into issues.It is helping us to optimise our facilities set-up and from which we can start focusing on further improvements. Cons It can be a little clunky finding your way through the platform at first - familiarity mitigates some of this. Reason for choosing PEAK Other products did not offer the same functionality as the PEAK platform. Review Source Response from CIM July 16, 2025 Hi Stephen, Thank you for the fantastic review! It’s great to hear how much more visibility you’ve gained into your facilities through PEAK. We’re also thrilled to know our team’s support is making a meaningful impact. Your point about the platform feeling a bit clunky at first is noted we’re continually working on improving navigation to make that learning curve even smoother. – The CIM Team DO Dale O. National Manager, Building Performance Real Estate Used the software for: 2+ years ### "CIM Peak Review" July 12, 2022 4.0 We've been very happy with the platform and the broader CIM service, as although the software itself is impressive, the real benefits are best realised with the successful human interface between CIM and our operations teams. Pros Ability to track history of an issue and enabling input of commentary from contractors. Graphs provided are quite good. The ability to categorise / prioritise various issues is a good feature. Cons Needs greater focus on metered loads to support variance analysis. Singular focus on energy is a missed opportunity for companies such as ours who are also driven to reduce water consumption, particularly from HVAC (cooling towers) Some of the performance reports aren't overly useful Review Source Response from CIM July 16, 2025 Hi Dale, Thanks for your detailed and constructive feedback. We're really pleased to hear you're seeing value not just in the platform, but in the collaboration between our teams—that’s exactly the kind of partnership we strive for. Your points about expanding focus beyond energy—especially around water consumption and metered loads—are insightful. We see real opportunity there too, and your suggestions help shape our roadmap. Appreciate the ongoing collaboration, and we look forward to evolving PEAK alongside your operational goals. – The CIM Team DB Dan B. Ops Mgr Facilities Services Used the software for: 2+ years ### "Cas Sq " March 18, 2022 4.0 The techs are very proactive and helpful. Can't fault their knoweldge. Pros Live data and easy access to the technicians. Cons The messaging platform not that easy you to use Review Source Response from CIM July 21, 2025 Hi Dan, Thanks for your kind words! We're glad the live data and our tech team's support are making a difference. Appreciate the feedback on the messaging platform, we’re looking into ways to improve usability. Thanks for being with us! The CIM Team sG stuart G. Associate Director Facilities Services Used the software for: 1-2 years ### "Ease of use" March 31, 2023 5.0 Pros The ease of use and interrogation of the system combined with the online dashboards are a key feature of the park platform and the add to the user experience. The tracker for issues is a great feature and allows for status updates and collaboration from all stakeholders Cons I do not feel there are any items lacking from the peak platform, it is easy to use and implement Review Source Response from CIM July 16, 2025 Hi Stuart, Thanks so much for the feedback, it’s great to hear the dashboards, issue tracking, and overall usability have made a strong impact. We're especially glad to know PEAK is supporting collaboration across your teams. Appreciate your positive take on the platform! – The CIM Team GF Gavin F. Mechanical & Electrical Technican Financial Services Used the software for: 1-2 years ### "Review" March 31, 2023 5.0 Satisfactory Pros Customer Support, Dashboard, layering of information with graphs Cons Some inital teething problems on set up but these were overcome in time. Review Source Response from CIM July 16, 2025 Hi Gavin, Thanks for your feedback, it’s great to hear PEAK’s dashboard, graphing features, and support have made a positive impression. We're glad any early setup hiccups were quickly resolved, and we appreciate you sticking with us through the process. – The CIM Team KD Kieran D. Senior Facilities Manager Facilities Services Used the software for: 6-12 months ### "Peak User review " December 28, 2023 5.0 The platform assists in many areas not just for sustainability. It allows the monitoring of thermal comfort and other reactive maintenance issues and alerts building managers to issues before they become larger problems. Its user friendly and the engineers are always prompt in answering any questions you may have. Pros Encourages contractors to promptly address issues Cons I don't think it has any downsides. I enjoy learning from the platform and engineers that can help with any technical advice or issues you may come across. Review Source Response from CIM July 15, 2025 Hi Kieran, Really glad to hear you’ve been getting so much value from PEAK beyond just sustainability. It’s great that the platform is helping you stay on top of comfort levels and maintenance, and we’re especially happy to hear our engineers have been responsive and helpful. Thanks for the kind words and for being such an engaged user! – The CIM Team BJ Bill J. Managing Director Real Estate Used the software for: 2+ years ### "Office Building Owner who is delighted with the performance of PEAK" February 20, 2023 5.0 We have been delighted with our experience with PEAK. It has exceeded our expectations. Pros PEAK has helped us to increased our NABERS rating which has helped us decrease our running costs, decrease our maintenance costs, improve our sustainability credentials and thus in turn increase the value of our office buildings. Cons At times, I question whether our appointed facilities management teams are getting the most out of PEAK. Review Source Response from CIM July 16, 2025 Hi Bill, We’re thrilled to hear that PEAK has delivered measurable value especially helping to boost your NABERS rating and drive down operational costs. That’s the kind of long-term impact we aim for. Your feedback about the FM teams is important too, we’d be happy to offer additional training or support to ensure everyone’s leveraging PEAK to its full potential. – The CIM Team BK Brent K. HVAC Technician Construction Used the software for: 1-2 years ### "HVAC Tool " July 1, 2022 5.0 Good communication and fast response times. Pros Easy to use and navigate, ability to cross trend a number of points simultaneously to asssit with fault finding with nice clear easy to read charts. Review Source Response from CIM July 16, 2025 Hi Brent, Thanks for the great review! We're glad to hear the platform's clear visuals and cross-trending tools are helping streamline fault finding for your team. We also appreciate your shoutout on communication, it’s something we pride ourselves on. If there's ever anything more we can support you with, just let us know! – The CIM Team BW Bob W. Facility Manager Facilities Services Used the software for: 1-2 years ### "Peak review" July 26, 2022 4.0 I like that hidden issues with Plant performance a brought to the table for resolution quickly Pros real time reporting and on-going support from the team Cons The software is excellent however time to really concentrate on the data by me is lacking. Review Source Response from CIM July 16, 2025 Hi Bob, Thanks for the great feedback. We’re really glad PEAK is helping you uncover plant performance issues early it’s exactly what we aim for. Real-time insights only work when backed by great teams like yours! We totally understand how tough it can be to carve out time for deep dives into data and we’re always here to support however we can. – The CIM Team kA karanbir A. Building Performance Co - ordinator Retail Used the software for: 1-2 years ### "Fantastic Platform for sustainability" May 3, 2022 5.0 Fantastic platform - love the analytics & transfer of data. Pros Ease of use, information, transfer of data. Cons Can be bit slow sometimes, but manageable. Review Source Response from CIM July 21, 2025 Hi Karanbir, Thanks for the great review! We’re glad you’re enjoying PEAK’s analytics and data capabilities. We appreciate your note on speed optimizing performance is always a priority. Thanks for being part of our journey toward smarter sustainability! The CIM Team Similar Products Featured