# Page 3 | PEAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PEAK the right HVAC solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236529/PEAK/reviews --- PEAK 4.7 (71) [View alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 3 - Reviews of PEAK ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Keith R. Electrician Facilities Services Used the software for: Less than 6 months ### "Electrical facilities maintenance " April 12, 2023 5.0 Energy saving, quick method to find fault devices in the field. Pros System searches/ processes data with industry norms to highlight issues then alerts user who can act immediately to address. Promts user to possible causes plus teams meetings allow all users to talk about system alerts thereby training also ensued. Cons Nothing negative to say about peak, but it helps me gain a better understanding about B.M.S systems. Review Source Response from CIM July 16, 2025 Hi Keith, Thanks for your review, great to hear PEAK has helped you pinpoint issues efficiently while also supporting your understanding of BMS systems. We’re glad the platform and team interactions have been both practical and educational. Really appreciate your feedback! – The CIM Team SL Sean L. Building Services Engineer Facilities Services Used the software for: 2+ years ### "Good Software " June 23, 2022 5.0 Increased proactive identification of faults on HVAC system. Pros Assigning jobs to contractors and other FM staff. Records keeping of old issues to compare against new issues Cons Repeated emails Sometimes a little difficult to navigate for contractors to respond in platform Review Source Response from CIM July 21, 2025 Hi Sean, Thank you for your feedback! We're glad PEAK supports issue tracking over time. We appreciate your note on contractor usability, it's on our radar as we work to enhance navigation and responsiveness for all users. The CIM Team LW Lewis W. Critical services supervisor Information Technology and Services Used the software for: Less than 6 months ### "Support and set up services " July 12, 2023 5.0 Pros its important that the system is set up correctly and once its set up correctly then the system works great and picks up on faults that would take weeks to identify. Support from \[sensitive content hidden\] is excellent as he is pushing for the constant development of the software Cons the rules can sometimes be overly complicated but with our support in \[sensitive content hidden\] he assists us with updating or amending the rules to that they are tailored to our site. Review Source Response from CIM July 16, 2025 Hi Lewis, I really appreciate you sharing this; it’s great to know the system is proving its value once properly configured. We agree: setup is key, and we’re glad you’ve had strong support getting the rules just right for your site. We’ll continue to simplify wherever possible, and we’re always here to help if you need assistance. – The CIM Team SH Simon H. Senior Facilities Manager Commercial Real Estate Used the software for: 2+ years ### "Great analytics tool" April 14, 2023 5.0 We have definitely found energy efficiencies over our portfolio with the use of PEAK. Pros Having real-time alerts that we can create jobs to our technicians for when plant and equipment isn't running as it should. Cons Some search functions could be easier to use. Review Source Response from CIM July 16, 2025 Hi Simon, Thanks for your great feedback, it’s fantastic to hear that PEAK has helped uncover energy savings across your portfolio. We’re also glad the real-time alerts are making it easier to stay ahead of plant issues. Appreciate the note on search we’re always looking for ways to make the platform smoother to navigate. – The CIM Team YK Yasidu K. Facilities Manager Real Estate Used the software for: 1-2 years ### "Data management and Analytics" October 30, 2022 5.0 Very good and useful tool to monitor building performance data. The customer suppoert from CIM is exceptional which makes the process so much easier. Pros The customer support and the ease of the process to review and analyse data in the peak platform is very helpful. Cons Too many sub options which can be confusing sometimes weh trying to investigate simple operational data with the building Review Source Response from CIM July 16, 2025 Hi Yasidu, Thanks for the thoughtful feedback! We're so glad to hear PEAK is helping you monitor building performance and that our support team is making a difference. We hear you on the sub-options simplifying navigation is definitely something we’re working on. Appreciate you highlighting it! – The CIM Team SG Stephen G. building manager Real Estate Used the software for: Less than 6 months ### "310 saint vincent street-new PEAK installation" April 4, 2023 5.0 HVAC issues mainly Pros pinpointing issues and how to resolve them Cons not applicable at this moment in time, i have only been a user for a week or so Review Source Response from CIM July 16, 2025 Hi Stephen, Thanks for the feedback, it’s great to hear PEAK is already helping you zero in on HVAC issues so early in your use. If any questions come up as you explore the platform further, don’t hesitate to reach out. We're here to help! – The CIM Team KD Kavneel D. Bms Tech Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good platform" April 4, 2024 5.0 Pros It is another way of doing Maintenance on site as it highlights issues that need to be actioned. Cons 1.Sometimes there are some items that re-appear as a fault. Even though it had been looked into previously. 2. There are also false alarms on that keep coming, for certain equipment that have been temporarily turn off for Repairs or renovations For example, AC equipments are removed during office fitouts and remain off. But we still get the same unit show failures. In all, if areas are under renovation, information can be shared with your team so that rules can change and fail-alarms related to these units are not sent/ or remain Off. Other then that, all good. Review Source Response from CIM July 15, 2025 Hi Kavneel, Thanks for your thoughtful feedback. We're glad to hear the platform has been helpful in supporting your on-site maintenance activities. You’ve raised a valuable point about persistent alerts during renovations we’re actively working on making those processes smarter and more adaptive. Appreciate you flagging it, and we’re here to help fine-tune things anytime. – The CIM Team BR Brett R. Ops Manager Retail Used the software for: 2+ years ### "caters for all levels of knowledge" November 9, 2022 4.0 Great system to engage and bring together all stakeholders Pros Live view of issues and who is responsible for actions Cons nothing comes to mind regarding the overall performance Review Source Response from CIM July 16, 2025 Hi Brett, Thanks for the positive review! We’re thrilled to hear PEAK is helping unify stakeholders and clarify responsibilities in real time. It’s great to know the system works well across all levels of experience too. If anything ever comes to mind that could improve your experience, we’re all ears! – The CIM Team RH Robert H. Service Engineer Industrial Automation Used the software for: 6-12 months ### "Experience" June 27, 2023 5.0 I'm very happy of using PEAK and get a very well support from PEAK team. Appreciated for a great product! Pros PEAK helped me to review any issues that happen on site and remind me to have a look for preventing any further problems. Cons Currently, I'm very happy of using PEAK, therefore, no Cons from the platform to me. Review Source Response from CIM July 16, 2025 Hi Robert, Thanks so much for the kind words! It’s great to hear PEAK has been supporting your work on site and helping you stay ahead of potential issues. We’re thrilled it’s been such a positive experience, and we’ll be sure to pass your appreciation on to the team. – The CIM Team AL Amy L. Automation Engineer Medical Devices Used the software for: Less than 6 months ### "Effective Tool For BMS/HVAC operation" June 9, 2022 5.0 I have found since actively using Peak I have been more efficient and task saturation has been reduced Pros Key features, - Eliminates the need to run and analyze daily alarm reports - Suggested courses of action - Energy Savings - Ability to prioritze actions Cons \- CSV import/export - additional categories; life safety, production, quality Review Source Response from CIM July 21, 2025 Hi Amy, Thanks for the great feedback! We're thrilled PEAK has helped reduce task saturation and boost your efficiency. It's fantastic to hear you're finding value in features like CSV import/export, prioritization, and actionable insights. Appreciate your support! - The CIM Team BM Brenton M. Facilities Manager Real Estate Used the software for: Less than 6 months ### "New User 2023" June 21, 2023 4.0 As a new user I promptly received one on one training and I have confidence that I can call upon the support that I need. It is a very useful tool in this energy conscience world. Pros The most useful is that it contains the accurate history of usage and has alarms to highlight the faults and concerns to be actioned. The property is one of a national portfolio which I can instantly compare to as well. Cons Can each user have their property selected as a default setting, so that is comes up without a search?Otherwise great. Review Source Response from CIM July 16, 2025 Hi Brenton, Thanks for the great feedback, we’re glad the training and support helped you hit the ground running. It’s great to hear PEAK is proving useful across your portfolio and helping surface the right insights. That’s a solid suggestion on default property selection we’ll definitely take that on board as we continue refining the platform. – The CIM Team GR Glen R. Operations Manager Retail Used the software for: 6-12 months ### "User review " November 9, 2022 4.0 Great support from the CIM team and the platform has been embraced by our BMS and HVAC providers Pros Good interface to use with HVAC service provider to manage asset and identify areas for improvement in both comfort and efficiency Cons Managing an asset with over 100,000m2 GLA, My only issue is getting enough time to utilize the system enough as I need to essentially assign tickets out to service providers from the system. The flipside is that as the Operations Manager of the asset, I can then manage the workflow out to 3rd parties which in turn ensures expenditure is managed Review Source Response from CIM July 16, 2025 Hi Glen, Thanks for your thoughtful feedback! It's great to hear that PEAK is helping you collaborate effectively with your BMS and HVAC providers. We hear you on the time constraints managing a 100,000m² asset is no small feat! If there’s anything we can do to help streamline your ticketing or workflows further, just let us know. – The CIM Team LD Liam D. Building & Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "PEAK user performance" December 19, 2022 5.0 Very beneficial in knowing that the problems or issues can be seen and accessed remotely by experts. Pros It's remote access and viewing is essential. The backup support is very helpful. Reassurance is great. Cons LOt of initial steps to follow, but will become easier with time and use. Review Source Response from CIM July 16, 2025 Hi Liam, Thanks for the great feedback! We’re really glad to hear that the remote access and expert support have made a difference for you. We agree the early steps can take a moment to learn, but it gets smoother quickly. Appreciate you being part of the PEAK community. – The CIM Team EO Elizabeth O. ESG Strategist Investment Management Used the software for: 2+ years ### "Excellent client support and value add offerings" January 10, 2023 5.0 Pros CIM design their software with the end user in mind. The online portal is intuitive and allows for direct data exports. The team at CIM is incredibly talented, and have always been a pleasure to work with. Cons n/a - only that I don't have access anymore. Review Source Response from CIM July 16, 2025 Hi Elizabeth, Thank you for such a kind and encouraging review. It’s great to hear that the portal’s usability and our team’s support stood out during your time with PEAK. We’re sorry to hear you no longer have access, if circumstances change, we’d love to support your work again in the future. – The CIM Team MA Muhammad A. Services Manager Real Estate Used the software for: Less than 6 months ### "Efficient software" June 9, 2022 4.0 Pros I love the fault alert system and the fact that we can create actions for those faults and assign them to specific contractors for follow up. The actions tab also has a graph to see the trend and the fault trigger logic. The overall workflow is efficient and user friendly. Cons The trend charts were a bit difficult to understand for me initially but with constant support from the CIM team I've now found it easy to use. Review Source Response from CIM July 21, 2025 Hi Muhammad, Thanks for the great feedback! We're glad you're finding value in PEAK’s fault alert system and action tracking. It’s great to hear the CIM team was able to support you in getting comfortable with the trend charts. Appreciate your insights! The CIM Team NB Nick B. Engineering Manager Facilities Services Used the software for: Less than 6 months ### "Melbourne Quarter review Nick Brown " March 19, 2023 5.0 Very good but also good administrators that manage the platform Pros Its easish to navigate but it would be good if there were online help / files available. with exsamples of how to's Cons Good but It would be good if there were for predictive modeling. Review Source Response from CIM July 16, 2025 Hi Nick, Thank you for your excellent feedback! We’re really pleased to hear you find the platform easy to navigate and that our admin support has been valuable. Your suggestion for more accessible help files and predictive modeling is appreciated we’re actively looking at how we can enhance those resources to better support users like yourself. – The CIM Team RS Rohan S. Facilities Manager Facilities Services Used the software for: Less than 6 months ### "Peak Review" December 27, 2023 5.0 Pros The email notifications of the HVAC system and one on one customer support and training. Cons Generally really happy with Peak, although on my assets it could be considered overkill, due to the size of the buildings being small, but very useful none the less. Review Source Response from CIM July 15, 2025 Hi Rohan, Thanks for your feedback, it’s great to know you’ve found the email alerts and tailored support helpful. We get that PEAK can feel like a lot on smaller sites, but we’re glad it’s still proving valuable. Always happy to help make sure it’s calibrated to fit your portfolio just right. – The CIM Team BC Brent C. EMEA Energy Manager Dell Account Facilities Services Used the software for: Less than 6 months ### "User Friendly Platform" April 13, 2023 4.0 Overall it was a good experience, if i was involved with installing a fault analytics' platform again i would consider CIM Peak as a solution. Pros Easy to use platform with additional information added like BMS screenshots of the fault to help the engineer to resolve or understand the issues which is a nice touch. Cons Not that much to dislike but if i did it would be more directed to how it was set up, which I wasn't involved with the installation and overall objectives of the project. Review Source Response from CIM July 16, 2025 Hi Brent, Thanks for your review, it’s great to hear that your experience with PEAK was positive and that the platform’s features, like integrated BMS screenshots, helped support issue resolution. We appreciate your openness and would be glad to collaborate again if the opportunity arises on future deployments. – The CIM Team JM Juergen M. HVAC Senior Technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### " HVAC problem solving make easy " April 27, 2023 4.0 Pros Navigation is helpful , ability to cross trend a number of points simultaneously makes is fine . Very happy with the Support team as they are always helpful and very quick to response. Cons I am not using the platform to its full potential and would need more training/time .It is difficult to jump from one system into another one .This is not a disadvantage of Peak and more an issue of the user . Review Source Response from CIM July 16, 2025 Hi Juergen, Thanks for your honest feedback, it’s great to hear the platform’s cross-trending tools and our support team have been helpful for you. We totally understand that switching systems takes time. We are here to assist however we can to make that transition easier. Just let us know what you need. – The CIM Team ER Erik R. BMS Maintenance Engineer Industrial Automation Used the software for: Less than 6 months ### "Great Platform" April 7, 2023 5.0 No complaints. Pros User friendly. Very, very good customer support. Cons I didnt find anything what i do not like. Review Source Response from CIM July 16, 2025 Hi Erik, Thanks for the kind words, we’re really glad you’ve had such a smooth experience with PEAK. It's great to know the platform feels user-friendly and that our support team has been hitting the mark. We appreciate you being part of the journey! – The CIM Team JP Justin P. Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Peak Review" June 23, 2022 5.0 PEAK provides notification on issues and ways to optimise our existing HVAC systems, saving time, money and energy in the process. Pros Easy to use and provides a great oversight on our building's mechanical systems Cons To make it easier to integrate into existing asset CMMS systems Review Source Response from CIM July 21, 2025 Hi Justin, Thanks for the great feedback! We're glad PEAK is helping streamline your HVAC operations and provide clear oversight. Integration with CMMS is a key focus area, and your input helps guide that effort. Appreciate your support! The CIM Team Similar Products Featured