# PEAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PEAK the right HVAC solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236529/PEAK/reviews --- PEAK 4.7 (72) [View alternatives](https://www.capterra.com/p/236529/PEAK/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of PEAK Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews CT Cole T Energy and Commissioning SpecialistEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies.“ April 16, 2026 SH Samuel H BMS TechnicianMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes difficult to login due to passwords changing. But apart from that, I have no real criticisms“ March 19, 2026 AA Alireza A Building Performance EngineerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup.“ March 19, 2026 LC Luke C Technical DirectorEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “This is more of an industry adaptability problem rather than PEAK.“ September 9, 2025 LC Luke C Technical DirectorEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact.“ September 9, 2025 DD Dominic D Facility ManagerCommercial Real Estate, 10,001+ employeesUsed the software for: More than 2 years. “This I have no comment towards as there isn't anything I can say I do not like about PEAK.“ June 19, 2025 PC Perran C Head of Energy ManagementFacilities Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem.“ May 28, 2025 GR Glen R Operations Manager Retail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Managing an asset with over 100,000m2 GLA, My only issue is getting enough time to utilize the system enough as I need to essentially assign tickets out to service providers from the system.“ November 9, 2022 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel H. Commissioning Manager Construction Used the software for: 1-2 years ### "PEAK Partnership" June 17, 2024 5.0 Have had a phenomenal experience with the product and customer support team. We have had great success collaborating and working together to further grow both teams. Pros We have had tremendous collaboration with and assistance from the CIM team in deployment of PEAK. There was an upfront learning curve for us, but this was alleviated with help from their team. We are now able to quickly get site equipment and data quickly online which is very important to our team. Cons There is still a hurdle for us in quickly deploying rules. This has gotten much better and is something our teams are working through. We had used other software in the past and some of the hurdles were self-created with how we "always used to do things." The CIM team has worked with us to make this process easier. Alternatives considered [Clockworks Analytics](https://www.capterra.com/p/219714/Clockworks-Analytics/)[SkySpark](https://www.capterra.com/p/170797/SkySpark/) Reason for choosing PEAK Note: other softwares in addition to those listed were considered. We vetted numerous options and chose PEAK as a combination of cost effectiveness, the support team, and growth potential. The platform was also an added bonus. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Key2Act's Connect software and internal use. Costs and growth potential were the biggest reasons for switching. Review Source Response from CIM July 15, 2025 Hi Daniel, Thank you for the fantastic feedback, it means a lot to hear that your experience with PEAK and our team has been so positive. We truly value the collaborative partnership we've built with you and your team. It’s great to know that onboarding is becoming more streamlined, and we appreciate your openness around the learning curve and rule deployment. We're committed to making that process even smoother, and we’re glad to be on the journey with you. – The CIM Team PC Perran C. Head of Energy Management Facilities Services Used the software for: 1-2 years ### "CIM PEAK Platform" May 28, 2025 5.0 The CIM team are a pleasure to work with and understand the specific requirements of our client sites. They have demonstrated patience and are extremely flexible when it comes to some of our client demands Pros As a user I have found it very insightful and informative regarding otherwise unseen issues with the building plant systems. Overall, I am pleasantly surprised with how well the CIM Peak system can obtain information and alert us to various issues for the building and how it can also provide potential rectification methods to solve the problem. The portal and interface is very easy to use and easy understand the data Cons I have so far found no negative issues with the system. Everything is working well for me at the moment. Alternatives considered [Metasys](https://www.capterra.com/p/234276/Metasys/) Reason for choosing PEAK Price point, ease of deployment, capability to diagnose and recommend actions Review Source Response from CIM July 15, 2025 Hi Perran, Thank you for such a thoughtful and encouraging review. It’s fantastic to hear that PEAK has helped uncover and address hidden plant system issues, and that you’ve found the platform easy to navigate. We’re especially glad our team’s flexibility and understanding have made a difference across your client sites. We truly value the partnership and appreciate your kind words. Please feel free to reach out anytime—we’re always here to support you. – The CIM Team CT Cole T. Energy and Commissioning Specialist Education Management Used the software for: Less than 6 months ### "PEAK review" April 16, 2026 5.0 Overall, my experience is positive. The platform supports high-level monitoring and energy performance tracking, which is critical for our needs. The platform is very effective for day-to-day energy management and reporting needs and will be extremely useful for the future. Pros I like how it brings all building energy data together in one centralized, easy-to-use interface. It makes it simple to monitor equipment and usage over time without needing to pull information from multiple sources. The visualizations and filtering tools are helpful for quickly identifying trends and spotting anomalies. Cons What I like least is that some of the deeper insights and comparisons are not immediately obvious or accessible without knowing where to look. While the platform is powerful, it can sometimes take extra clicks to fully uncover those trends or advanced reporting features. As a first-time user, it was difficult navigating at first, however, the trainings with Chris Hamilton and Samantha Gibson have been extremely helpful. Review Source ST Sam T. Building Manager Commercial Real Estate Used the software for: 1-2 years ### "Great System" April 17, 2023 3.0 have picked up on issues with the BMS and HVAC equipment that otherwise we would of not known about. Working with CIM has been great has they have help us to navigate the site and also to change the parameters as required. Pros Working with the team to help resolve the issues and to try and make it more user friendly.The Peak platform has alot of good information to help Building Managers/ Facilities Managers to keep the buildings running at a good level. Cons hard to navigate the site sometimes and trying to understand the data. Review Source Response from CIM July 16, 2025 Hi Sam, Thanks for your feedback, it’s great to hear PEAK has helped surface BMS and HVAC issues that might’ve gone unnoticed. We’re also glad our team’s been able to support you in making adjustments along the way. We hear you on the navigation side, and we’re continuously working to make the experience simpler and more intuitive. – The CIM Team AA Alireza A. Building Performance Engineer Commercial Real Estate Used the software for: 6-12 months ### "Helping Our Property Run Smarter and More Efficiently" March 19, 2026 5.0 My experience with PEAK has been very positive. It has improved how we monitor and control our building systems, and the reporting tools make data-driven decisions much easier. Support has been responsive, and the product continues to evolve in a way that adds value. Pros I love how PEAK doesn't feel like a puzzle you have to solve. It’s flexible, and the dashboards are actually easy on the eyes. PEAK actually tells you what to do next. And since it plays so well with different devices and protocols, I’m not stuck wasting hours on setup. It just works. Cons I think adding more pre-built templates could make getting started even faster. Some advanced configurations took a little time to get used to. Review Source GB Garry B. Operations Manager Supermarkets Used the software for: 1-2 years ### "CIM Peak: A Critical Asset for Data-Driven Decision Making" July 3, 2025 4.0 CIM Peak is undeniably a valuable tool that offers significant advantages in streamlining operations, enhancing data visibility, and supporting informed decision-making. Its robust features and comprehensive capabilities make it an essential asset for professionals seeking to optimize performance and drive efficiency. The platform’s ability to integrate complex data and deliver actionable insights contributes meaningfully to operational excellence. As I continue to familiarize myself with its functionalities, I recognize its potential to transform workflows and improve outcomes. I appreciate the opportunity to work with such a powerful system and look forward to leveraging its full capabilities to achieve strategic objectives. Pros The information that has been made available is exceptionally valuable and greatly contributes to a deeper understanding of the subject matter at hand. Its clarity, relevance, and comprehensiveness are highly appreciated, as they facilitate informed decision-making and enhance overall productivity. I sincerely acknowledge the effort and diligence involved in compiling and presenting such useful data. This resource serves as an indispensable reference, and its accessibility is commendable. Thank you for providing such a well-organized and insightful compilation. It reflects a strong commitment to excellence and support, which does not go unnoticed and is genuinely appreciated. Cons Mastering the use of CIM Peak has presented certain challenges, and I occasionally find the learning process to be slower than expected. While I recognize the platform’s powerful capabilities and potential benefits, navigating its features and functionalities can be complex at times. I remain committed to improving my proficiency and am actively seeking resources, guidance, and hands-on experience to enhance my understanding. I appreciate any support provided during this journey, as I am confident that with continued effort and patience, I will become more adept at utilizing CIM Peak effectively to achieve meaningful and productive outcomes. Review Source LC Luke C. Technical Director Environmental Services Used the software for: 1-2 years ### "Driving HVAC Performance with Real-Time Insights" September 9, 2025 5.0 PEAK has been a transformative tool for optimising HVAC performance. By combining real-time analytics with actionable insights, it has helped us move from reactive maintenance to proactive, data-driven decision-making. The support team have been responsive, and the platform continues to add measurable value by improving efficiency, cutting energy costs, and reducing carbon impact. Pros The platform provides clear, real-time visibility into HVAC system performance. Its automated fault detection and diagnostics (FDD) quickly highlight inefficiencies that would otherwise go unnoticed, making it much easier to identify opportunities for energy savings, improve tenant comfort, and reduce maintenance call-outs. Cons The level of insight can feel overwhelming at first, especially for teams new to data-driven maintenance. It takes some time to align internal processes and resources to act on the opportunities flagged by the system. This is more of an industry adaptability problem rather than PEAK. Review Source DD Dominic D. Facility Manager Commercial Real Estate Used the software for: 2+ years ### "Could not ask for a better service" June 19, 2025 5.0 I don't feel stressed in any way knowing I PEAK/ CIM are looking after the building. I have been the FM here 4 years now, and since being introduced to PEAK and Team from CIM, I can happily say I am happy with the service provided. Pros There is not just one thing I like about PEAK. The system and the Team that looks after 333George St are absolutely amazing. We have certainly been pulled out of hot water situation on many occasions by having PEAK look after the site. Thanks. Cons This I have no comment towards as there isn't anything I can say I do not like about PEAK. This service has been something we have always made sure to cherish and the team are exceptional on all levels. Review Source Response from CIM July 15, 2025 Hi Dominic, Thank you so much for taking the time to share your kind words and for your continued partnership over the years. We're thrilled to hear that PEAK and the team have brought you peace of mind and support in managing your buildings. Your appreciation for both the platform and our people means a great deal. It’s incredibly motivating to know our service is making a genuine difference. If there's ever anything more we can do to help, please don’t hesitate to reach out. - CIM Team JE Jason E. Property Services Manager Commercial Real Estate Used the software for: 1-2 years ### "Life with CIM" June 15, 2025 5.0 My overall experience has been very positive with significant improvement in tenant conditions and their overall experience. Pros Real time monitoring and notification of selected points on the buildings BMCS. This has allowed us to resolve issues before the tenants have been impacted Cons The initial period of sorting relevant information from non-relevant information can be somewhat arduous. Review Source Response from CIM July 15, 2025 Hi Jason, We really appreciate you taking the time to share your experience. It’s great to hear that CIM has contributed to an improvement in tenant satisfaction and comfort that’s exactly the kind of impact we aim for. We're also glad the real-time monitoring has been helping your team stay ahead of potential issues. We understand that the initial setup can take some effort, and we’re always looking for ways to make that process smoother. Thanks again for your feedback and support! – The CIM Team SH Samuel H. BMS Technician Mechanical or Industrial Engineering Used the software for: 1-2 years ### "PEAK CIM Review" March 19, 2026 5.0 Positive, very good interface. Would strongly recommend to anyone who is interested in good energy management. Pros Easy to use, good graphs and information displays. Makes our energy management reviews very easy to show customers where their savings are. Cons Sometimes difficult to login due to passwords changing. But apart from that, I have no real criticisms Review Source DO Dale O. National Manager, Building Performance Real Estate Used the software for: 2+ years ### "CIM Peak Review" July 12, 2022 4.0 We've been very happy with the platform and the broader CIM service, as although the software itself is impressive, the real benefits are best realised with the successful human interface between CIM and our operations teams. Pros Ability to track history of an issue and enabling input of commentary from contractors. Graphs provided are quite good. The ability to categorise / prioritise various issues is a good feature. Cons Needs greater focus on metered loads to support variance analysis. Singular focus on energy is a missed opportunity for companies such as ours who are also driven to reduce water consumption, particularly from HVAC (cooling towers) Some of the performance reports aren't overly useful Review Source Response from CIM July 16, 2025 Hi Dale, Thanks for your detailed and constructive feedback. We're really pleased to hear you're seeing value not just in the platform, but in the collaboration between our teams—that’s exactly the kind of partnership we strive for. Your points about expanding focus beyond energy—especially around water consumption and metered loads—are insightful. We see real opportunity there too, and your suggestions help shape our roadmap. Appreciate the ongoing collaboration, and we look forward to evolving PEAK alongside your operational goals. – The CIM Team sG stuart G. Associate Director Facilities Services Used the software for: 1-2 years ### "Ease of use" March 31, 2023 5.0 Pros The ease of use and interrogation of the system combined with the online dashboards are a key feature of the park platform and the add to the user experience. The tracker for issues is a great feature and allows for status updates and collaboration from all stakeholders Cons I do not feel there are any items lacking from the peak platform, it is easy to use and implement Review Source Response from CIM July 16, 2025 Hi Stuart, Thanks so much for the feedback, it’s great to hear the dashboards, issue tracking, and overall usability have made a strong impact. We're especially glad to know PEAK is supporting collaboration across your teams. Appreciate your positive take on the platform! – The CIM Team KD Kieran D. Senior Facilities Manager Facilities Services Used the software for: 6-12 months ### "Peak User review " December 28, 2023 5.0 The platform assists in many areas not just for sustainability. It allows the monitoring of thermal comfort and other reactive maintenance issues and alerts building managers to issues before they become larger problems. Its user friendly and the engineers are always prompt in answering any questions you may have. Pros Encourages contractors to promptly address issues Cons I don't think it has any downsides. I enjoy learning from the platform and engineers that can help with any technical advice or issues you may come across. Review Source Response from CIM July 15, 2025 Hi Kieran, Really glad to hear you’ve been getting so much value from PEAK beyond just sustainability. It’s great that the platform is helping you stay on top of comfort levels and maintenance, and we’re especially happy to hear our engineers have been responsive and helpful. Thanks for the kind words and for being such an engaged user! – The CIM Team BK Brent K. HVAC Technician Construction Used the software for: 1-2 years ### "HVAC Tool " July 1, 2022 5.0 Good communication and fast response times. Pros Easy to use and navigate, ability to cross trend a number of points simultaneously to asssit with fault finding with nice clear easy to read charts. Review Source Response from CIM July 16, 2025 Hi Brent, Thanks for the great review! We're glad to hear the platform's clear visuals and cross-trending tools are helping streamline fault finding for your team. We also appreciate your shoutout on communication, it’s something we pride ourselves on. If there's ever anything more we can support you with, just let us know! – The CIM Team AM Alex M. Senior Bms engineer Construction Used the software for: Less than 6 months ### "Bms engineer's tool" April 20, 2023 5.0 I visit one of my sites monthly as a "peak" day.I interact with CIM team member \[sensitive content hidden\]. I go through my list of assigned actions. And if I find something strange or bizarre I contact \[sensitive content hidden\] and the two of us provide a decent solution that same day and fix it. Pros I like that all issues are in one location assigned to me for when I visit a site. I can sort through items and find a chart to see when an issue happened. If a boiler ran at night I can sift through charts and see what else ran at that time and can give am answer as to why it ran. Cons Not sure if there is an app, but if there was I'd use it Review Source Response from CIM July 16, 2025 Hi Alex, Thanks for the detailed feedback, it’s great to hear how seamlessly PEAK fits into your site visits and collaboration with the team. We love that the charting and issue tracking are helping you get quick answers on the spot. Glad to hear that you wouyld be interested in an app,It’s not something we offer right now, but we’ll definitely take it into account. – The CIM Team DL Damien L. Facility Manager Real Estate Used the software for: 1-2 years ### "PEAK platform review from a Facility Manager perspective" April 18, 2023 4.0 Has been quite beneficial. Pros Energy management and fault notification. Cons Many alerts/messages could easily be collated into a single group notification, rather than 10-15 individual items that have to each be manually actioned. Review Source Response from CIM July 16, 2025 Hi Damien, Thank you for your feedback, we’re really glad to hear that PEAK has been beneficial for your energy management and fault notifications. We also appreciate your note on alert volume. That’s a valuable point, and we’ll definitely take it into consideration as we continue improving the platform experience. — The CIM Team WS Wesley S. Facilities Manager Facilities Services Used the software for: 1-2 years ### "Satisfied Customer" May 4, 2022 5.0 I have been pleased with the service provided by CIM Enviro staff members and the functionality of PEAK software to help improve operation of our building HVAC systems. Pros The PEAK Dashboard is very user friendly once you have been provided in-depth training. It provides great features such as individual tickets detailing issues with HVAC equipment across our various sites. This allows the FM to action these in a timely manner. Cons I am very happy with the software at this stage. Review Source Response from CIM July 21, 2025 Hi Wesley, Thank you for the great review! We're pleased to hear PEAK is supporting your HVAC operations across sites and that our team has made a positive impact. It's great that the dashboard features are helping drive timely action. Appreciate your continued support! The CIM Team KL Karol L. Energy Lead Pharmaceuticals Used the software for: 1-2 years ### "PEAK Review" April 4, 2022 4.0 Overall experience has been positive Pros Regular actions generated for improvements in HVAC operation is certainly the best feature on PEAK. Action tracking showing savings to date and identified savings is also extremely useful along with historic data trending for equipment captured in PEAK. Cons Some features a bit disconnected ie. savings tracked under separate link outside of PEAK main UI. Reason for choosing PEAK n/a Review Source Response from CIM July 21, 2025 Hi Karol, Thanks for your thoughtful feedback! We're glad PEAK’s action tracking and data insights are supporting your HVAC improvement efforts. Your note on the UI experience is appreciated, we’re actively working to make savings data even more seamless. Thanks for being part of the journey! The CIM Team BR Brett R. Ops Manager Retail Used the software for: 2+ years ### "caters for all levels of knowledge" November 9, 2022 4.0 Great system to engage and bring together all stakeholders Pros Live view of issues and who is responsible for actions Cons nothing comes to mind regarding the overall performance Review Source Response from CIM July 16, 2025 Hi Brett, Thanks for the positive review! We’re thrilled to hear PEAK is helping unify stakeholders and clarify responsibilities in real time. It’s great to know the system works well across all levels of experience too. If anything ever comes to mind that could improve your experience, we’re all ears! – The CIM Team AL Amy L. Automation Engineer Medical Devices Used the software for: Less than 6 months ### "Effective Tool For BMS/HVAC operation" June 9, 2022 5.0 I have found since actively using Peak I have been more efficient and task saturation has been reduced Pros Key features, - Eliminates the need to run and analyze daily alarm reports - Suggested courses of action - Energy Savings - Ability to prioritze actions Cons \- CSV import/export - additional categories; life safety, production, quality Review Source Response from CIM July 21, 2025 Hi Amy, Thanks for the great feedback! We're thrilled PEAK has helped reduce task saturation and boost your efficiency. It's fantastic to hear you're finding value in features like CSV import/export, prioritization, and actionable insights. Appreciate your support! - The CIM Team LD Liam D. Building & Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "PEAK user performance" December 19, 2022 5.0 Very beneficial in knowing that the problems or issues can be seen and accessed remotely by experts. Pros It's remote access and viewing is essential. The backup support is very helpful. Reassurance is great. Cons LOt of initial steps to follow, but will become easier with time and use. Review Source Response from CIM July 16, 2025 Hi Liam, Thanks for the great feedback! We’re really glad to hear that the remote access and expert support have made a difference for you. We agree the early steps can take a moment to learn, but it gets smoother quickly. Appreciate you being part of the PEAK community. – The CIM Team MA Muhammad A. Services Manager Real Estate Used the software for: Less than 6 months ### "Efficient software" June 9, 2022 4.0 Pros I love the fault alert system and the fact that we can create actions for those faults and assign them to specific contractors for follow up. The actions tab also has a graph to see the trend and the fault trigger logic. The overall workflow is efficient and user friendly. Cons The trend charts were a bit difficult to understand for me initially but with constant support from the CIM team I've now found it easy to use. Review Source Response from CIM July 21, 2025 Hi Muhammad, Thanks for the great feedback! We're glad you're finding value in PEAK’s fault alert system and action tracking. It’s great to hear the CIM team was able to support you in getting comfortable with the trend charts. Appreciate your insights! The CIM Team RS Rohan S. Facilities Manager Facilities Services Used the software for: Less than 6 months ### "Peak Review" December 27, 2023 5.0 Pros The email notifications of the HVAC system and one on one customer support and training. Cons Generally really happy with Peak, although on my assets it could be considered overkill, due to the size of the buildings being small, but very useful none the less. Review Source Response from CIM July 15, 2025 Hi Rohan, Thanks for your feedback, it’s great to know you’ve found the email alerts and tailored support helpful. We get that PEAK can feel like a lot on smaller sites, but we’re glad it’s still proving valuable. Always happy to help make sure it’s calibrated to fit your portfolio just right. – The CIM Team ER Erik R. BMS Maintenance Engineer Industrial Automation Used the software for: Less than 6 months ### "Great Platform" April 7, 2023 5.0 No complaints. Pros User friendly. Very, very good customer support. Cons I didnt find anything what i do not like. Review Source Response from CIM July 16, 2025 Hi Erik, Thanks for the kind words, we’re really glad you’ve had such a smooth experience with PEAK. It's great to know the platform feels user-friendly and that our support team has been hitting the mark. We appreciate you being part of the journey! – The CIM Team NH Nikki H. Assistant General Manager Commercial Real Estate Used the software for: 1-2 years ### "CIM Peak Platform - Essential for BAS Performance" March 26, 2025 5.0 Having experienced the significant benefits of the PEAK platform in my current building, I am enthusiastic about the prospect of implementing it across other properties managed by my company in the region. The platform's performance has not only met but exceeded my expectations, making it a valuable asset for our property management operations. Pros I am extremely pleased with the PEAK platform due to its user-friendly interface, comprehensive issue notification system with troubleshooting options, and robust data tracking capabilities for energy consumption and cost savings analysis. The platform's ability to provide clear visibility into the Building Automation System (BAS) is crucial for maintaining high-efficiency performance, a task that PEAK executes exceptionally well. The comprehensive training provided by PEAK has proven to be both invaluable and essential, ensuring our team can fully utilize the platform's capabilities to its utmost potential. Cons There's nothing I can say on this category. Review Source Response from CIM July 15, 2025 Hi Nikki, Thank you so much for your generous feedback. We're truly grateful that the PEAK platform has been valuable for your team—from the user-friendly interface to the visibility into your BAS operations. It’s incredibly rewarding to know the training and tools we’ve built are making a real difference. We’re honored by your support and excited about the possibility of serving more of your properties. — CIM Team Similar Products Featured ## Related categories [Facility Management](https://www.capterra.com/facility-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/)[Energy Management](https://www.capterra.com/energy-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.