# ECINS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ECINS Software - reviews, pricing plans, popular comparisons to other Social Work Case Management products and more. Source: https://www.capterra.com/p/236606/ECINS --- # ECINS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ECINS ## What is ECINS? ECINS (Empowering Communities with Integrated Network Systems) is not your ordinary software company. We are a social enterprise dedicated to supporting overwhelmed social workers with our highly secure, cloud-based case management system. At ECINS we know that when people work together, they can achieve more, which is why we created a system that can solve just about any case management problem that exists. Give us your wish list and see how ECINS checks all of the boxes. ## What is ECINS used for? [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Human Services](https://www.capterra.com/human-services-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ECINS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://ecins.com&name=ECINS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ECINS 4.6 (10) VS. [4.7 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.3 (38) Value For Money 4.4 (8) Value For Money 4.4 (31) Customer Service 4.9 (10) Customer Service 4.6 (37) ## ECINS alternatives Highest Rated [4.8 (39)](https://www.capterra.com/p/178861/Junna-Care/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/236606/ECINS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Management 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Assessment Management 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests Case Notes 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Forms Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location Referral Management 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads Reporting/Analytics 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ECINS 55 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Creation and customization of dashboards Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Track employee schedules, availability, and performance across projects and tasks Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and support multiple locations Process of managing several related projects or business activities to achieve organizational goals Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Measure time to completion or hours worked for projects Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Manage volunteer information and direct volunteer resources Create, design and manage workflows for repetitive tasks Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.4 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (8) 4.4 Based on 8 reviews ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Steve S. Prevention & Early Help Manager Government Administration ### "ECINS at GYBC and with partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 19, 2022 I was tasked to set up and moderate the use of ECINS for GYBC and whilst I have a software background, and can understand the functionality of certain aspects, I was also able to see how all users would find the functionality and purpose of the case management system beneficial. Pros Personally, I like that we can arrange separate teams, internally and externally to allocate work streams and manage case loads. Having a real-time case acknowledgement and live system (which sends email notifications) is paramount to the way we operate with people on the ground. Cons I'd like some additionally functionality around document storage, like creating sub folders within the docs tab. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 27, 2022 Thank you for your review, Steve! We are pleased to hear that you like many ECINS features and see the benefits of our system for all users. Thank you for the recommendation around additional functionality, as well - we are always eager to incorporate our users' suggestions into ECINS. HH Hannah H. Team Manager Early Help Civic & Social Organization ### "Birmingham Early Help review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 10, 2022 excellent customer care and support from all at empowering communities Pros Easy to navigate from the dashboard , useful quick support links and e-learning, ability to develop own forms/ assessments etc. Ability to have high number of users for the organisation Ability to share/ give access to multiple services and work on the same case files Assigning tasks to users within the system user directory built within ECINS easy to navigate from dashboard ability to get notifications Data reports Cons We are still using multiple case management systems across organisations, whilst the vision is to have a comprehensive shared case management system we are still duplicating a lot of work. An easy solution/ function for ECINS to talk to the other system we use would be beneficial The language on ECINS is very police/ crime heavy i.e tabs for victims etc Reasons for choosing ECINS i was not part of the process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2022 Thank you for writing your review of ECINS, Hannah! We are happy to hear you are pleased with the support the ECINS team provides, and that many of our features meet your needs. We appreciate your recommendations for improvement, as well, and will take them under consideration! MS Mark S. Serious Violence Coordinator Law Enforcement ### "Fantastic High Risk Multi-Agency Case Management tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2021 I have had a fantastic experience with ECINs, the system has been incorporated into my working practice. I cannot imagine not being able to use a multi-agency case management system again. Having worked in multi-agency case management for seventeen years I have never had the ability to work as securely and quickly with multiple professionals as I am able to now with ECINs. Having a system that can be used on video call and manage not only individuals are high risk or posing high risk but also as a staff management tool at the same time is extremely important and hasn't been open to us previously . Pros Having the ability to share information securely and quickly between partner agencies both across boarder and throughout the country is a new entity that has not previously been available to us. One system having a national directory and emailing system enabling fast time access to professionals and relevant information on a person , locality , vehicle allows professionals to deal with incidents / actions in hours and days instead of weeks or months in some cases. Having a support service open 24/7 that is able to respond on line and on the phone is extremely important as usually internal support is only open "office hours". The support team have been amazing in the service they have provided, I haven't had one enquiry or problem that hasn't been solved within an hour of reporting it. Cons Not having the ability to map and analyse Ethnicity of individuals is one downside to the system. It's a shame that all agencies are using the same system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Mark, thank you for taking the time to share your ECINS review. We are so happy that it has become part of your working routine and meets your security and collaborative needs! KW Kirsten W. Adult Safeguarding Officer Public Safety ### "ecins access and security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2021 Very good experience with ECINS. Pros A very accessible and secure platform for multi agency use. Cons No problems at all. When I couldn't access ECINS support were prompt in assisting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Thank you for your review, Kirsten! We appreciate you taking the time to share your good experience with ECINS. MS Martyn S. Community Safety Team Manager Government Administration ### "ECIN's used for Anti Social Behaviour Case Management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 9, 2021 We have a very good relationship with Empowering Communities and they help and support us (Warwickshire County Council as we hold the contract on behalf of the partners.) We have 5 Local Authorities and the Police who have different priorities and budgets. They are supporting us to try and expand our use of the system. Pros The platform gives a legal gateway to share information with partnership agencies, there is a full audit trail of all transactions on the system and partners only share information with those agencies therefore no beach in data protection Cons We have been using the system since 2014 generating profiles and cases manually. The system has been developed over the years and as a partnership we have no not developed/ kept up to speed. Its an issue for the partners and not ECIN's Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Martyn, thank you for this in-depth review of ECINS. We are always happy to help our users expand their use of the system and all its capabilities and spread the efficiencies to your partners, and we look forward to continuing to work with you on this. PP Peter P. Neighbourhood Sergeant Law Enforcement ### "ECINS - The one-stop shop for case management, safeguarding and demand reduction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2021 To me, ECINS has two major benefits - the wide ranging functionality, within an intuitive system, which, because of the availability and responsiveness of the ECINS team, has the potential to be developed further with local requests. Secondly, I must compliment the team at ECINS for their customer service. They are ALWAYS responsive, efficient, effective and have a can do attitude, which is delivered with a high level of personal service. Pros The live time nature of the information. If a user ticks 'notification added' they receive a live time update, which can speed up safeguarding, demand reduction and a swift resolution to problems, by the most appropriate agencies. The system is intuitive and easy to use, with a full and auditable history. ECINS is the only system I am aware of, that allows all partners to manage cases, information and risk, in one place, thus reducing the likelihood of serious harm to individuals and reputational risk to partners. Cons I can't think of anything. The challenge we have about using the system, is convincing partners who have their own core systems - as do my organisation - of the benefits I have outlined above. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Peter, your compliment on our customer service is so kind! We prioritise delivering this type of customer services to our clients and users. ECINS' secure collaborative capabilities are key to our philosophy, and we are glad that this has been reflected in your experience. Thanks again! PP Paul P. BCP MARAC Chair / Business Manager Public Safety ### "ECINS - The information management system that's fit for purpose and future proof!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2021 The ability for multi-agencies to upload relevant data onto ECINS pre-MARAC has made the whole process more efficient. I can now assess referrals in good time without the need to access multiple legacy systems, accessing via the dual access security, I simply access the virtual filing cabinet that is ECINS. Utilising the actions management element of ECINS my team and I have actioned over 3000 actions in order to mitigate high risk of high harm and, with the help of ECINS, we have currently only 6 of those actions that we know are in-complete. ECINS has helped to ensure that all MARAC agencies are accountable and more effective and efficient through the timely sharing of information and expediting of safeguarding action. Pros ECINS is fit for purpose because; # It is intuitive to use - users can learn the basics in less than an hours training input. # It is cost effective - no 'bums on seats' licences with this system and the ability to invite in mutli-agency users makes this a must have system for multi-agency information sharing and working. # It's a modular style system - organisations can pick and choose which elements of functionality they want to use which means it can be as uncomplicated as you want it to be! ECINS is future proof because; # In my experience the ECINS development team are always at the end of a phone to accommodate me as a client. # The in-built '? Help' feature (Bottom left of ECINS screen) enables me to contact the ECINS team for support and be responded to very quickly. # The ECINS team genuinely care about what their clients think and actively encourage feedback (why bother me t do this survey if not? ). # The majority of the ECINS team, like me, have had nearly a lifetime of involvement in safeguarding the communities within which we all live and this system has been born out of an innate understanding of what is needed to make people safe when it comes to information management and sharing - this ethos will endure the test of time in my view and ensure ECINS adapts as we move into the future. Cons The analytical / reporting data would do well to be improved in my view. The type of data required to demonstrate whether a process and its IS works must be reasonably generic and so I'd like to think ECINS could work with clients to adopt relevant reports. E.g. being able to determine types of actions allocated to specific agencies, their prevalence and how often they're actioned to repeat cases would be beneficial. That said, I do appreciate that the reports would be role / organisation specific and so in that sense the reporting outcomes might not be generic. The ECINS product would benefit from being interoperable or be able to be linked with the Niche Police system Alternatives considered [Mosaic](https://www.capterra.com/p/166936/Mosaic/) Reasons for choosing ECINS \# The history of the senor staff in ECINS - their involvement in safeguarding and their rationale for starting their business. # The licensing based on per population. # The ability to invite external partners to use ECINS free of charge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2021 Paul, thank you so much for your thorough review of ECINS. We truly do value your feedback (and that of all of our customers and users)! Our team's background and experience safeguarding our communities is precisely why we do what we do, and we are grateful that is obvious to you. Thanks again for highlighting the features that you most appreciate, and we'll take note on the reporting recommendations you've highlighted as well. KK Kevin K. Police Officer Law Enforcement ### "Makes work much easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2021 Well before Ecins our customers would have to stand in long lines to apply for their Character of Certificate by filling out a form. Now that the forms are online, it is much easier for customers to apply for a Record at the comforts of their home. Staff would have to deal with the bulk of paper work which also cut cost on paper and ink. Pros It is user-friendly for both customers and employees. Cons That there's it is not an application. Is there was an app, it probably would have been the best in the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2021 Kevin, we very much appreciate you taking the time to write this review. We are delighted to hear how ECINS is making a difference for both your customers and your staff, by saving everyone time and paperwork. Thank you again for sharing your thoughts with us! DE Daryl E. Neighbourhoods and Criminal Justice (Strategic)Manager Government Administration ### "Implementation and use of ECINs for Risk management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2021 The procurement, purchase and implementation was very easy for a Local Authority. The training was straight forward and the opportunities for the service limitless especially with regard to risk management. Pros Easy to use , effective in sharing sensitive data, useful analytics and great customer support. Cons I have no negative comments to make about ECINs Reasons for choosing ECINS Unique product that effectively shares information for the management of risk across all services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 5, 2021 Thank you for sharing your experience with ECINS, Daryl! We are glad you found ECINS' processes, from procurement to training, to be straightforward and meet your needs. It's especially nice to hear you appreciate our customer support. Thanks again for taking the time to share your experience with ECINS. MB Marcina B. Integrated Offender Management Government Administration ### "Integrated Offender Management- Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2021 Overall my experience has been great due to the ecins administration team. They are always there to help and respond to queries quickly and efficiently. Sheeba is a star and always makes time to explain grey areas to colleagues and senior management. The system is easy and effective and will eventually work once colleagues familiarise themselves with the system. Pros The best feature within the software is the profile page as you can access all the relevant information about a vulnerable victim of offender within one place without having to create multiply emails to retrieve or update information. The data protection controls around the information allows users to feel in control about the data they're sharing without creating multiply reports or duplicating actions. Cons The stats and lists feature tends to be inconsistent with reports being generated within minutes or days depending on day. This feature is highly important, if it would work consistently, as it provides information about cohort volumes, frequency of users, administered tasks and actions for teams and individuals. It would be helpful if this was improved, as it would provide insight needed for KPIs and senior management team meetings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2021 Marcina, we appreciate you writing this review! Data controls and protection are a key feature of ECINS, so it is nice to hear that users feel confident in that. Thank you for highlighting our team members' efforts, as well as the ease of use of ECINS. We've received your comment on reporting as well, and will be sure to address this. Thanks again! [View all Reviews](https://www.capterra.com/p/236606/ECINS/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)