ECINS

"ECINS - The information management system that's fit for purpose and future proof!"

Overall: The ability for multi-agencies to upload relevant data onto ECINS pre-MARAC has made the whole process more efficient. I can now assess referrals in good time without the need to access multiple legacy systems, accessing via the dual access security, I simply access the virtual filing cabinet that is ECINS. Utilising the actions management element of ECINS my team and I have actioned over 3000 actions in order to mitigate high risk of high harm and, with the help of ECINS, we have currently only 6 of those actions that we know are in-complete. ECINS has helped to ensure that all MARAC agencies are accountable and more effective and efficient through the timely sharing of information and expediting of safeguarding action.

Pros: ECINS is fit for purpose because; # It is intuitive to use - users can learn the basics in less than an hours training input. # It is cost effective - no 'bums on seats' licences with this system and the ability to invite in mutli-agency users makes this a must have system for multi-agency information sharing and working. # It's a modular style system - organisations can pick and choose which elements of functionality they want to use which means it can be as uncomplicated as you want it to be! ECINS is future proof because; # In my experience the ECINS development team are always at the end of a phone to accommodate me as a client. # The in-built '? Help' feature (Bottom left of ECINS screen) enables me to contact the ECINS team for support and be responded to very quickly. # The ECINS team genuinely care about what their clients think and actively encourage feedback (why bother me t do this survey if not? ). # The majority of the ECINS team, like me, have had nearly a lifetime of involvement in safeguarding the communities within which we all live and this system has been born out of an innate understanding of what is needed to make people safe when it comes to information management and sharing - this ethos will endure the test of time in my view and ensure ECINS adapts as we move into the future.

Cons: The analytical / reporting data would do well to be improved in my view. The type of data required to demonstrate whether a process and its IS works must be reasonably generic and so I'd like to think ECINS could work with clients to adopt relevant reports. E.g. being able to determine types of actions allocated to specific agencies, their prevalence and how often they're actioned to repeat cases would be beneficial. That said, I do appreciate that the reports would be role / organisation specific and so in that sense the reporting outcomes might not be generic. The ECINS product would benefit from being interoperable or be able to be linked with the Niche Police system

"ECIN's used for Anti Social Behaviour Case Management "

Overall: We have a very good relationship with Empowering Communities and they help and support us (Warwickshire County Council as we hold the contract on behalf of the partners.) We have 5 Local Authorities and the Police who have different priorities and budgets. They are supporting us to try and expand our use of the system.

Pros: The platform gives a legal gateway to share information with partnership agencies, there is a full audit trail of all transactions on the system and partners only share information with those agencies therefore no beach in data protection

Cons: We have been using the system since 2014 generating profiles and cases manually. The system has been developed over the years and as a partnership we have no not developed/ kept up to speed. Its an issue for the partners and not ECIN's

"Fantastic High Risk Multi-Agency Case Management tool "

Overall: I have had a fantastic experience with ECINs, the system has been incorporated into my working practice. I cannot imagine not being able to use a multi-agency case management system again. Having worked in multi-agency case management for seventeen years I have never had the ability to work as securely and quickly with multiple professionals as I am able to now with ECINs. Having a system that can be used on video call and manage not only individuals are high risk or posing high risk but also as a staff management tool at the same time is extremely important and hasn't been open to us previously .

Pros: Having the ability to share information securely and quickly between partner agencies both across boarder and throughout the country is a new entity that has not previously been available to us. One system having a national directory and emailing system enabling fast time access to professionals and relevant information on a person , locality , vehicle allows professionals to deal with incidents / actions in hours and days instead of weeks or months in some cases. Having a support service open 24/7 that is able to respond on line and on the phone is extremely important as usually internal support is only open "office hours". The support team have been amazing in the service they have provided, I haven't had one enquiry or problem that hasn't been solved within an hour of reporting it.

Cons: Not having the ability to map and analyse Ethnicity of individuals is one downside to the system. It's a shame that all agencies are using the same system.