# WorkHub Tasks Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about WorkHub Tasks Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/236620/WorkHub-Assist

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# 

 WorkHub Tasks Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

WorkHub Tasks

## What is WorkHub Tasks?

WorkHub Tasks is an AI-driven task management solution designed to streamline workflows and foster collaboration throughout an organization. It offers extensive user roles and rights to ensure data privacy while simplifying ticket creation from email, web, and other channels. Additionally, its integrated escalation management helps ensure timely task completion with accuracy.

## What is WorkHub Tasks used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Task Management](https://www.capterra.com/task-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### WorkHub Tasks

5.0 (8)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$1

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (8)

Ease Of Use

4.6 (1,733)

Value For Money

4.9 (8)

Value For Money

4.6 (1,487)

Customer Service

4.8 (8)

Customer Service

4.7 (1,506)

## WorkHub Tasks alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email Management

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Reporting/Analytics

4.7 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Alerts/Notifications

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Activity Tracking

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Customizable Templates

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

WorkHub Tasks 34 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Access previous interactions or concerns to maintain customer relationships

A website or login for customers to access information

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Managing service requests, incidents, IT issues & support with a ticketing system

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

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Features

5.0 (8)

5.0

Based on 8 reviews

## Pricing

Value for money

4.9 (8)

Free Trial

Basic

$1.00

Per User,Per Month

Value for money

4.9 (8)

4.9

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.8 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (8)

4.8

Based on 8 reviews

## User reviews

Overall rating

5.0

Based on 8 reviews

Filter by rating

5(8)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

UA

Umer A.

Procurement engineer

Mining & Metals

### "Great experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 6, 2022

Pros

Efficiency, accuracy. Get to know more & more.

Cons

Nothing much. Overall software helps a lot.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

waseem k.

Operation Management

Information Technology and Services

### "Ticketing system that is affordable and user-friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 1, 2022

Overall it combines quality and affordability.

Pros

Creating tickets, searching for them, and assigning them to teammates is much easier.

Cons

It's difficult to confirm because I can't find any fault. Everything is fine.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

SR.Planning officer

Apparel & Fashion

### "Workhub Tasks secures the data of your customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2022

Workhub Tasks ensures that user data is safe and every business can start using it without worry. Every company wants to have the automatic email reading and ticket conversion feature these days!

Pros

Workhub Tasks, you don't have to worry about the data privacy of customers. Our customer data is secured as it is encrypted with the latest security measures that meet our company's standards.

Cons

We haven't witnessed any cons within this tool as it gets the job done. But the developers can work on improving the icons and other details within the tool so that users don't get bored

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jawad M.

SQA Engineer

Information Technology and Services

### "Customer Retention Is Possible With WorkHub Tasks"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2022

WorkHub Tasks is among the top tools for handling customer queries within the team. If your company wants to retain its customers, this tool quickly gets the job done.

Pros

This intelligent helpdesk tool is best for getting customer queries answered within time and saving processing time for customers. Since we started using this tool, our customer base has increased.

Cons

Our company has not found any cons while using this tool because we are using it to assign tickets and handle customer queries, and it is doing a great job.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

React Js Intern

Information Technology and Services

### "Good security measures for the protection of our data”"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2022

This software is highly recommended for team collaboration and file sharing. It is an excellent tool to ensure that your teams perform efficiently on a secure platform every day.

Pros

With WorkHub Tasks, all the data circulating within the team is kept safe. This software meets all the security standards, including PCI DSS and data encryption. I like that organizations can quickly start using WorkHub without getting worried about their data security.

Cons

The biggest challenge, in my opinion, is the cost factor. It is suitable for big organizations, but the cost might be difficult to handle for a small company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Abu Hurara L.

CEO

Entertainment

### "WorkHub Tasks - Best Tool For Task Management and Monitoring"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 28, 2022

WorkHub Tasks is the best software to manage eCommerce stores and customers. Its intelligent ticket management helps ensure the query gets transferred to the right person. If your organization is searching for reliable customer support software, it is the best one on the market right now!

Pros

The most significant advantage of this software is that every customer query gets divided into relevant tasks, and it gets automatically assigned to the appropriate person. It has made customer communication very easy for our employees.

Cons

Although the software has earned all the respect, some improvements are still needed. The software should support more multi-channel integrations in future updates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Muhammad A.

Knowledge Management Specialist

Computer & Network Security

### "Help desk solution that helps businesses collect and analyze customer feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 27, 2022

This software has been a game-changer for our company. WorkHub Tasks helps to improve the overall customer service experience through organized ticketing. The automation of ticketing is spot on as it reads all the communication, converts it into a ticket, and later assigns it to the relevant person. I would highly recommend this software for boosting customer satisfaction.

Pros

WorkHub Tasks is an intelligent helpdesk ticketing system that has minimized our non-core tasks. This software automatically reads our customer feedback from emails and converts every query into a ticket. This software also assigns the tickets to the relevant people.

Cons

The software lacks a chatbot feature for automatically replying to repetitive queries, but, apart from this minor miss out, it’s a complete solution for your business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

mohsin b.

Graphic designer

Computer Software

### "The most affordable and beneficial software for enhancing your company's customer support. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 25, 2022

It is a good blend of quality and economy. This software provides excellent support on a low budget. It isn't easy to find fantastic software like WorkHub Tasks.

Pros

WorkHUb Tasks is one of the best software to improve your company's customer support without spending a massive budget on a CRM. It is comparatively straightforward to use and effective to bring good results. Our customer support team loves this software because it has helped them boost their performance.

Cons

We have not observed any major flaw in this software; our company highly recommends this software to every customer-focused company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/236620/WorkHub-Assist/reviews/)

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